Aug <var data-var='date'>12</var>, <var data-var='time'>11:52</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>12</var>, <var data-var='time'>11:04</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>12</var>, <var data-var='time'>05:52</var> PDT Investigating - We are aware of the Etsy disconnection issue. Our team is actively investigating the issue and working to resolve it as quickly as possible. Thank you for your patience.

Etsy Disconnection

Jun <var data-var='date'>26</var>, <var data-var='time'>14:18</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>26</var>, <var data-var='time'>11:59</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>26</var>, <var data-var='time'>10:59</var> PDT Identified - The issue has been identified and a fix is being implemented.

ShipStation Fulfillment Updates Not Passing into Sellbrite

Feb <var data-var='date'>20</var>, <var data-var='time'>07:06</var> PST Resolved - You should see your Amazon channel reconnected again. If not, please try clicking the "Reconnect" button in your channel settings. If you are still seeing issues, please reach out to support@sellbrite.com. Feb <var data-var='date'>20</var>, <var data-var='time'>06:39</var> PST Update - We are continuing to monitor for any further issues. Feb <var data-var='date'>20</var>, <var data-var='time'>06:39</var> PST Monitoring - A fix has been implemented, and we are monitoring the results. To get your Amazon channel reconnected, you will need to go to your channel settings page for Amazon and click the "Reconnect" button. If you need assistance, please reach out to support@sellbrite.com Feb <var data-var='date'>20</var>, <var data-var='time'>05:37</var> PST Investigating - We are aware of the issue with Amazon connections for some users. Our team is actively investigating the issue and working to resolve it as quickly as possible. Thank you for your patience.

Amazon Connection Issue

Feb <var data-var='date'>10</var>, <var data-var='time'>13:26</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>10</var>, <var data-var='time'>11:40</var> PST Monitoring - A fix has been implemented and we are monitoring the results. If your Etsy channel is disconnected please attempt to reconnect it now. Feb <var data-var='date'>10</var>, <var data-var='time'>10:14</var> PST Identified - The issue has been identified and a fix is being worked on. Feb <var data-var='date'>10</var>, <var data-var='time'>10:13</var> PST Investigating - We have received multiple reports of the channel connection for Etsy dropping - our Engineering team is investigating and we will provide updates as soon as possible.

Etsy Channel Connection Issues

Oct <var data-var='date'> 1</var>, <var data-var='time'>13:54</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'>29</var>, <var data-var='time'>16:43</var> PDT Identified - Sellbrite is currently experiencing an issue with publishing Etsy listings due to a recent Etsy update requiring a 'Processing Profile' to be attached to all listings. Our team is actively working to resolve this as quickly as possible.

Unable to publish Etsy listings

Jul <var data-var='date'>16</var>, <var data-var='time'>15:08</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>16</var>, <var data-var='time'>13:27</var> PDT Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>16</var>, <var data-var='time'>12:22</var> PDT Investigating - We are currently investigating this issue.

Unable to retrieve USPS shipping rates

May <var data-var='date'>15</var>, <var data-var='time'>14:36</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>15</var>, <var data-var='time'>14:20</var> PDT Update - A fix has been implemented and we are monitoring the results. May <var data-var='date'>15</var>, <var data-var='time'>11:31</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>15</var>, <var data-var='time'>09:08</var> PDT Identified - A fix has been identified for the order forwarding issue and we are working to implement. May <var data-var='date'>15</var>, <var data-var='time'>07:16</var> PDT Investigating - We are receiving reports of orders failing to forward to Shopify for our Sellbrite for Shopify configuration and are currently investigating the issue.

Sellbrite for Shopify - Orders failing to forward for fulfillment

Feb <var data-var='date'>28</var>, <var data-var='time'>07:56</var> PST Resolved - We are no longer seeing connectivity issues with Walmart's API. If you continue to experience issues please attempt to set your permissions within Walmart again or contact the team. Feb <var data-var='date'>27</var>, <var data-var='time'>15:17</var> PST Monitoring - Most Walmart API components have recovered and we are no longer seeing issues with connecting or reconnecting to Walmart channels, Please reach out to the Sellbrite team if you experience issues and following along here: https://developer.walmart.com/apiStatus Feb <var data-var='date'>27</var>, <var data-var='time'>11:54</var> PST Identified - We are beginning to see success in reconnecting Walmart channels via the Sellbrite app, suggesting that Walmart is beginning to recover from these issues. Please attempt to reconnect via the channel settings area if your Walmart channel has been disconnected Feb <var data-var='date'>27</var>, <var data-var='time'>11:42</var> PST Investigating - Walmart's Partners API is currently down, for updates please follow along here: https://developer.walmart.com/apiStatus

Walmart Partners API Outage

Oct <var data-var='date'>26</var>, <var data-var='time'>09:24</var> PDT Resolved - This incident has been resolved. If you continue to see issues please reach out to the team. Oct <var data-var='date'>25</var>, <var data-var='time'>15:23</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>25</var>, <var data-var='time'>13:00</var> PDT Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'>25</var>, <var data-var='time'>10:59</var> PDT Investigating - We have been receiving reports of merchants being unable to save changes to and publish listings, we are currently investigating the issue.

Sellbrite app - cannot save changes or publish listings

Oct <var data-var='date'> 1</var>, <var data-var='time'>11:32</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'> 1</var>, <var data-var='time'>10:34</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'> 1</var>, <var data-var='time'>06:56</var> PDT Investigating - We are receiving reports of issues with selecting USPS rates via ShipEngine inside the Sellbrite app and are currently investigating.

ShipEngine integration - issues selecting rates

Sep <var data-var='date'> 4</var>, <var data-var='time'>09:56</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'> 4</var>, <var data-var='time'>09:46</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'> 4</var>, <var data-var='time'>09:23</var> PDT Investigating - We are currently investigating this issue.

Unable to retrieve Etsy categories on listings

Jul <var data-var='date'>30</var>, <var data-var='time'>15:59</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>30</var>, <var data-var='time'>14:37</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>30</var>, <var data-var='time'>12:45</var> PDT Investigating - Sellbrite is currently seeing an issue with uploading images to products, and creating products from listings. We are currently investigating the problem.

Sellbrite app - issues with uploading images and creating products

Jul <var data-var='date'> 9</var>, <var data-var='time'>13:14</var> PDT Resolved - We are seeing that Walmart channels can be reconnected. If you’re still seeing issues please contact support. Jul <var data-var='date'> 9</var>, <var data-var='time'>11:36</var> PDT Identified - Sellbrite is seeing issues with Walmart channels being disconnected. We've identified it's an issue with Walmart's API and we're following the status on the following link: https://developer.walmart.com/apiStatus

Walmart Outage

Jul <var data-var='date'> 4</var>, <var data-var='time'>14:05</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'> 4</var>, <var data-var='time'>11:57</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 4</var>, <var data-var='time'>10:38</var> PDT Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'> 4</var>, <var data-var='time'>09:27</var> PDT Investigating - Sellbrite is experiencing multiple issues related to product import/exports, listing imports, and order imports. We are actively working to identify and resolve these problems.

Sellbrite Performance Issues

Jun <var data-var='date'>26</var>, <var data-var='time'>15:14</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>26</var>, <var data-var='time'>13:32</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>26</var>, <var data-var='time'>11:02</var> PDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>26</var>, <var data-var='time'>11:01</var> PDT Update - We are continuing to investigate this issue. Jun <var data-var='date'>26</var>, <var data-var='time'>07:44</var> PDT Investigating - Sellbrite is experiencing multiple issues that are affecting its functionality. We are seeing reported issues ranging from listings publishing, orders being imported, and inventory updating. We are actively working to identify and resolve these problems

May <var data-var='date'> 1</var>, <var data-var='time'>14:34</var> PDT Resolved - This incident has been resolved. May <var data-var='date'> 1</var>, <var data-var='time'>07:12</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. If you continue to see issues with fulfillment information from Shopify not passing to Sellbrite and then to sales channels please contact the team. May <var data-var='date'> 1</var>, <var data-var='time'>06:36</var> PDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>30</var>, <var data-var='time'>07:18</var> PDT Update - We are continuing to investigate issues with tracking for our "Sellbrite for Shopify" configuration Apr <var data-var='date'>29</var>, <var data-var='time'>10:14</var> PDT Investigating - Some merchants on our "Sellbrite for Shopify" configuration may be experiencing issues with shipping details updating in Sellbrite and sales channels. We are currently investigating the issue.

Sellbrite for Shopify - Tracking information not updating

May <var data-var='date'> 1</var>, <var data-var='time'>06:35</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>30</var>, <var data-var='time'>07:19</var> PDT Update - We are continuing to monitor for any further issues. Apr <var data-var='date'>30</var>, <var data-var='time'>07:18</var> PDT Update - We have confirmed that this issue was due to a recently-resolved incident with our label provider, ShipEngine, but are continuing to monitor for further issues. Apr <var data-var='date'>30</var>, <var data-var='time'>07:11</var> PDT Monitoring - We see that our label provider has implemented a fix and shipping labels can be purchased again. If you’re still seeing an issue please contact support. Apr <var data-var='date'>30</var>, <var data-var='time'>06:53</var> PDT Investigating - We are currently investigating reports of multiple merchants receiving errors when attempting to retrieve rates and purchase shipping labels.

Sellbrite app - issues retrieving rates for shipping labels

Apr <var data-var='date'>12</var>, <var data-var='time'>09:50</var> PDT Resolved - This incident has been resolved. Some merchants may need to re-request transactional emails if the original request is over 12 hours old. Apr <var data-var='date'>12</var>, <var data-var='time'>06:58</var> PDT Monitoring - A fix has been implemented and we are monitoring the results - delays in email deliverability may take some time to recover. Apr <var data-var='date'>12</var>, <var data-var='time'>06:31</var> PDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>11</var>, <var data-var='time'>14:08</var> PDT Investigating - Some users may be experiencing delays with receiving transaction emails like password resets and csv exports. We are working to resolve the issue and hope to have a resolution soon.

Sellbrite app - delays in transactional emails

Mar <var data-var='date'>21</var>, <var data-var='time'>09:41</var> PDT Resolved - This incident has been resolved, thank you for your patience. Mar <var data-var='date'>21</var>, <var data-var='time'>09:00</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>21</var>, <var data-var='time'>08:55</var> PDT Identified - The issue has been identified and a fix has been implemented. Mar <var data-var='date'>21</var>, <var data-var='time'>06:58</var> PDT Investigating - Some merchants may experience issues when updating payment methods via the Payment Info area. We are currently investigating the issue. Regular recurring subscription charges and upgrades/downgrades should not be affected by this issue.

Sellbrite - issues updating payment methods

Mar <var data-var='date'> 8</var>, <var data-var='time'>14:04</var> PST Resolved - This incident has been resolved. Mar <var data-var='date'> 8</var>, <var data-var='time'>11:39</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'> 8</var>, <var data-var='time'>10:54</var> PST Identified - The issue has been identified by ShipEngine and we are following the status: https://status.shipengine.com/

Unable to create shipping labels

Feb <var data-var='date'>22</var>, <var data-var='time'>13:48</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>22</var>, <var data-var='time'>09:18</var> PST Monitoring - We are seeing that listing imports are working as intended again. We are continuing to monitor the issue to make sure there are no further issues. If you’re still seeing a problem please contact support. Feb <var data-var='date'>21</var>, <var data-var='time'>16:04</var> PST Identified - Walmart support has confirmed this is a known issue with their API. We're waiting for their support team to resolve the issue.

Walmart listing imports failing

Feb <var data-var='date'> 8</var>, <var data-var='time'>13:35</var> PST Resolved - We are showing that eBay has fixed the issue. If you’re still seeing issues contact Sellbrite support. Feb <var data-var='date'> 8</var>, <var data-var='time'>11:37</var> PST Identified - This is due to an outage with the eBay API. We are tracking the issue from here: https://developer.ebay.com/support/api-status/production/getorders-getitemtransactions-are-failing-with-the-multiple-error-message Feb <var data-var='date'> 8</var>, <var data-var='time'>10:55</var> PST Investigating - We are currently investigating this issue

Unable to import eBay orders

Sep <var data-var='date'>27</var>, <var data-var='time'>15:37</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'>27</var>, <var data-var='time'>13:27</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. If you continue to see issues with saving data please contact the team. Sep <var data-var='date'>27</var>, <var data-var='time'>12:45</var> PDT Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'>27</var>, <var data-var='time'>12:28</var> PDT Investigating - We are currently investigating issues with the "Save" and "Save and Close" function not properly saving updates to product, listing and template information.

Sellbrite - Issues saving product, listing and template information

Jul <var data-var='date'>27</var>, <var data-var='time'>09:20</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>27</var>, <var data-var='time'>08:43</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>27</var>, <var data-var='time'>08:39</var> PDT Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>27</var>, <var data-var='time'>08:06</var> PDT Investigating - We are receiving some reports of slow or failed loading of pages within the app. Our engineering team has been alerted and we hope to have a resolution soon.

Sellbrite Degraded Performance

Jul <var data-var='date'>18</var>, <var data-var='time'>10:07</var> PDT Resolved - This incident has been resolved. Thank you for your patience. Jul <var data-var='date'>18</var>, <var data-var='time'>09:49</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>18</var>, <var data-var='time'>09:34</var> PDT Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>18</var>, <var data-var='time'>06:49</var> PDT Investigating - We are receiving reports of consistent issues loading the Sellbrite app. Our engineering team has been alerted and is investigating.

Is Sellbrite down?

Sellbrite status is UP

Lastest published events

Etsy Disconnection

ShipStation Fulfillment Updates Not Passing into Sellbrite

Amazon Connection Issue

Sellbrite Services, Components and Regions

Recent Sellbrite events

Etsy Disconnection

ShipStation Fulfillment Updates Not Passing into Sellbrite

Amazon Connection Issue

Etsy Channel Connection Issues

Unable to publish Etsy listings

Unable to retrieve USPS shipping rates