Oct <var data-var='date'> 2</var>, <var data-var='time'>17:28</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'> 2</var>, <var data-var='time'>16:12</var> PDT Identified - We have identified an issue affecting a small portion of Audience & Journey delivery resulting in data delay.

Audience & Journey data delivery delay in EU region

Oct <var data-var='date'> 1</var>, <var data-var='time'>05:03</var> PDT Resolved - This incident has been resolved now. Sep <var data-var='date'>30</var>, <var data-var='time'>23:00</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>30</var>, <var data-var='time'>21:34</var> PDT Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'>30</var>, <var data-var='time'>20:30</var> PDT Investigating - The issue is reported by one customer. We are investigation this issue.

Braze Web Event Delivery is experience event delivery issue

Sep <var data-var='date'>16</var>, <var data-var='time'>14:50</var> PDT Resolved - We have resolved the issue now. Sep <var data-var='date'>16</var>, <var data-var='time'>12:40</var> PDT Investigating - We are currently investigating an issue causing formatting anomalies with S3 action destinations. Our team is working on a mitigation.

Actions S3 is currently experience formatting issues with the delivered events

Sep <var data-var='date'>10</var>, <var data-var='time'>08:39</var> PDT Resolved - The issue has been mitigated, and SSO login is now fully functional for the Segment app. Sep <var data-var='date'>10</var>, <var data-var='time'>08:27</var> PDT Identified - The root cause of the issue with SSO login has been identified and we are working on a fix. Sep <var data-var='date'>10</var>, <var data-var='time'>07:28</var> PDT Investigating - We are actively investigating an issue in which some customers are unable to login to the Segment app via SSO.

SSO Login Issues with the Segment App

Sep <var data-var='date'> 3</var>, <var data-var='time'>15:42</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'> 3</var>, <var data-var='time'>13:20</var> PDT Monitoring - A fix has been applied and the Engage UI experience should be fully functional. We are continuing to monitor results. Sep <var data-var='date'> 3</var>, <var data-var='time'>07:05</var> PDT Update - We are continuing efforts to mitigate this issue. Sep <var data-var='date'> 3</var>, <var data-var='time'>00:01</var> PDT Update - We are continuing efforts to mitigate this issue. Sep <var data-var='date'> 2</var>, <var data-var='time'>18:04</var> PDT Identified - We have identified an issue that may cause profile traits with no activity in the last 60 days to be unavailable in Audience Builder, trait and event pickers, and related trait detail views for some customers. This is a display issue only; underlying customer event and profile data is not affected.

Segment App UI Issue with Profile Traits with no recent activity

Sep <var data-var='date'> 3</var>, <var data-var='time'>15:41</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'> 3</var>, <var data-var='time'>13:26</var> PDT Monitoring - A fix has been applied and the Engage UI experience should be fully functional. We are continuing to monitor results. Sep <var data-var='date'> 3</var>, <var data-var='time'>12:34</var> PDT Update - We are continuing to take urgent action to fix this issue. Sep <var data-var='date'> 3</var>, <var data-var='time'>11:56</var> PDT Update - We are continuing to take urgent action to fix this issue. Sep <var data-var='date'> 3</var>, <var data-var='time'>11:30</var> PDT Update - We are continuing to take urgent action to fix this issue. Sep <var data-var='date'> 3</var>, <var data-var='time'>11:06</var> PDT Update - We are continuing to work on a fix for this issue. Sep <var data-var='date'> 3</var>, <var data-var='time'>10:53</var> PDT Identified - We have identified an issue affecting the page load of Engage UI including Audiences and Journeys.

Issue with Engage UI

Aug <var data-var='date'>18</var>, <var data-var='time'>15:02</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>18</var>, <var data-var='time'>11:38</var> PDT Monitoring - Segment application login is now operating normally. We will continue to monitor for system stability. Aug <var data-var='date'>18</var>, <var data-var='time'>10:49</var> PDT Identified - We have identified an issue that is affecting a subset of Segment customers causing intermittent errors when logging in.

Intermittent Segment application login errors

Aug <var data-var='date'> 6</var>, <var data-var='time'>23:02</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'> 6</var>, <var data-var='time'>10:02</var> PDT Monitoring - This incident is resolved now Aug <var data-var='date'> 6</var>, <var data-var='time'>08:19</var> PDT Investigating - We are currently deploying the fix to mitigate the issue

Google ads destination intermittent delivery failure

Aug <var data-var='date'> 6</var>, <var data-var='time'>10:55</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'> 6</var>, <var data-var='time'>00:21</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 5</var>, <var data-var='time'>22:50</var> PDT Investigating - We are currently investigating an issue where security code verification notifications may not be delivered via email.

Notification and verification email delivery

Jul <var data-var='date'>25</var>, <var data-var='time'>21:39</var> PDT Resolved - This incident is now recovered. Jul <var data-var='date'>25</var>, <var data-var='time'>21:14</var> PDT Update - Destination delivery is expected to recover in 30-40 minutes Jul <var data-var='date'>25</var>, <var data-var='time'>16:39</var> PDT Monitoring - A fix has been implemented, and we are actively monitoring the situation as processing latency recovers. Jul <var data-var='date'>25</var>, <var data-var='time'>16:29</var> PDT Identified - The issue has been identified and we are actively working on mitigation. Jul <var data-var='date'>25</var>, <var data-var='time'>15:45</var> PDT Investigating - We are currently investigating this issue.

Connections Processing Delays

Jul <var data-var='date'>25</var>, <var data-var='time'>21:10</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>25</var>, <var data-var='time'>20:02</var> PDT Monitoring - A fix has been implemented, and we are actively monitoring the results. Jul <var data-var='date'>25</var>, <var data-var='time'>18:43</var> PDT Identified - We have identified an issue impacting data processing affecting multiple components.

Data processing pipeline issue

Jul <var data-var='date'>18</var>, <var data-var='time'>09:00</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>18</var>, <var data-var='time'>08:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>14</var>, <var data-var='time'>14:03</var> PDT Scheduled - We will be conducting scheduled maintenance for a critical internal service database. This will be performed in US region and is part of our periodic maintenance to keep our infrastructure up to date. The maintenance will last approximately for an hour. During this window, the Audience and Computed Traits Builder and Overview UI will be unavailable. Furthermore, there could be some delay in data being sent to destinations attached to Audiences or Computed Traits.

Scheduled Database Maintenance in USW2

Jul <var data-var='date'>15</var>, <var data-var='time'>11:03</var> PDT Resolved - This incident has been resolved Jul <var data-var='date'>15</var>, <var data-var='time'>10:55</var> PDT Monitoring - Systems are recovering, we're actively monitoring. Jul <var data-var='date'>15</var>, <var data-var='time'>10:03</var> PDT Identified - have identified the root cause and are actively working on a fix. Jul <var data-var='date'>15</var>, <var data-var='time'>09:48</var> PDT Investigating - We are currently investigating an issue impacting the time to first attempt for Connections event delivery.

Elevated Event Delivery Latency

Jul <var data-var='date'>11</var>, <var data-var='time'>11:00</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>11</var>, <var data-var='time'>10:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 6</var>, <var data-var='time'>09:56</var> PDT Scheduled - We will be conducting scheduled maintenance for a critical internal service database. This will be performed in EU region and is part of our periodic maintenance to keep our infrastructure up to date. The maintenance will last approximately for an hour. During this window, the Audience and Computed Traits Builder and Overview UI will be unavailable. Furthermore, there could be some delay in data being sent to destinations attached to Audiences or Computed Traits. We will update this status as soon as the maintenance is completed.

Scheduled Database Maintenance in EUW1

Jul <var data-var='date'> 3</var>, <var data-var='time'>03:43</var> PDT Resolved - This incident has been resolved. Traffic is flowing through to Criteo APIs Jul <var data-var='date'> 3</var>, <var data-var='time'>02:46</var> PDT Monitoring - We are currently seeing successful delivery to Criteo. Our team will continue to monitor the closely. Jul <var data-var='date'> 3</var>, <var data-var='time'>02:39</var> PDT Identified - We are currently experiencing disruptions with Criteo Audience destinations due to an external Criteo API outage. We are monitoring the situation closely.

Criteo Audience destinations are experiencing an outage

Jul <var data-var='date'> 3</var>, <var data-var='time'>02:37</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'> 8</var>, <var data-var='time'>12:35</var> PDT Monitoring - We've shipped a fix and confirmed that it’s working. We’re going to keep a close eye on things for the next few hours just to be absolutely sure everything is stable. Jun <var data-var='date'> 5</var>, <var data-var='time'>01:13</var> PDT Identified - The root cause has been identified. will be rolling out the fix shortly. Jun <var data-var='date'> 5</var>, <var data-var='time'>01:11</var> PDT Investigating - The root cause has been identified. will be rolling out the fix shortly.

Facebook Custom Audiences destination is experiencing partial delivery failures for few workspaces

Jun <var data-var='date'>22</var>, <var data-var='time'>17:22</var> PDT Resolved - Snowflake outage has resolved and consequently impacted functionalities across segment have recovered as well. Jun <var data-var='date'>22</var>, <var data-var='time'>15:14</var> PDT Identified - An ongoing upstream outage with Snowflake is causing degraded performance for Segment products that rely on customer data warehouses. - Impacted Products: Linked Audiences, Linked Events, Reverse ETL, and Profile Sync. - Current Status: Syncs and data processing may be failing. - Action Required: None. Data workflows will resume automatically once Snowflake capabilities are restored. - More Info: Monitor real-time infrastructure updates directly on the Snowflake Status Page: https://status.snowflake.com/

(US West 2) Partial degradation of Linked Audiences, Linked Events, Reverse ETL, and Profile Sync due to external Snowflake Outage

May <var data-var='date'> 7</var>, <var data-var='time'>22:24</var> PDT Resolved - Reddit Conversions API destination is operational. May <var data-var='date'> 7</var>, <var data-var='time'>20:58</var> PDT Monitoring - Events are flowing through to Reddit Conversions API destination now. We are continuing to monitor the destination. May <var data-var='date'> 7</var>, <var data-var='time'>18:59</var> PDT Identified - We are currently observing delivery failures with the Reddit Conversions API destination. This issue stems from a widespread AWS outage (us-east-1) affecting Reddit’s infrastructure. We are monitoring the situation closely and will provide updates as Reddit restores service.

Reddit Conversions API destination is experiencing delivery failures

Apr <var data-var='date'>29</var>, <var data-var='time'>12:18</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>29</var>, <var data-var='time'>09:58</var> PDT Monitoring - The issue is now mitigated. We’ve deployed a fix, and the Destinations page is loading as expected for all workspaces that were previously impacted. We are monitoring the results. Apr <var data-var='date'>29</var>, <var data-var='time'>08:53</var> PDT Identified - We’ve identified the root cause and are currently implementing a fix. The issue is isolated to a subset of workspaces with connected RETL destinations. Apr <var data-var='date'>29</var>, <var data-var='time'>07:49</var> PDT Investigating - We are currently investigating an issue affecting the Destinations page in the Segment application UI. For some customers, the Destinations are failing to load.

Destinations Failing to Load in UI

Apr <var data-var='date'>27</var>, <var data-var='time'>15:00</var> PDT Resolved - An issue impacting the Event Triggered Journey user interface in the application has been resolved. Prior to resolution, customers may have experienced an error in the user interface impacting their ability to configure Activations for Event Triggered Journeys.

Unable to add Activation to Event Triggered Journey

Apr <var data-var='date'>27</var>, <var data-var='time'>10:00</var> PDT Resolved - Summary: From 10:20 AM to 3:00 PM PDT on April 27th, a global Databricks Compute outage resulted in failed audience preview queries across external workspaces. Details: The disruption was caused by an upstream infrastructure failure at Databricks, which prevented some preview queries from executing successfully. This issue was localized to the dashboard preview tool; real-time event delivery and audience activations were not impacted. Resolution: The underlying compute issue has been resolved by the vendor. We have confirmed that preview functionality is fully restored and operating normally.

Audience Preview Failures

Apr <var data-var='date'>13</var>, <var data-var='time'>12:19</var> PDT Resolved - The issue impacting Audience Preview functionality has been resolved. Audience Preview is now operating normally. Apr <var data-var='date'>13</var>, <var data-var='time'>12:04</var> PDT Update - We are continuing to investigate this issue. Apr <var data-var='date'>13</var>, <var data-var='time'>12:02</var> PDT Investigating - We are currently investigating an issue where the Audience Previews are not loading for some customers.

Audience Preview Unavailable

Apr <var data-var='date'> 9</var>, <var data-var='time'>12:53</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'> 9</var>, <var data-var='time'>12:29</var> PDT Monitoring - A fix has been implemented and Reverse ETL syncs are now proceeding successfully without any failures. We are closely monitoring the recovery process. Apr <var data-var='date'> 9</var>, <var data-var='time'>11:15</var> PDT Identified - We've identified the issue and are currently working on mitigating it. Apr <var data-var='date'> 9</var>, <var data-var='time'>09:40</var> PDT Investigating - Certain Reverse ETL syncs are experiencing failures. The team is currently investigating the issue.

Reverse ETL syncs experiencing partial disruptions

Apr <var data-var='date'> 7</var>, <var data-var='time'>11:30</var> PDT Resolved - We've confirmed that the impacted destinations have recovered. All impacted events will automatically be retried. No further action needed. Apr <var data-var='date'> 7</var>, <var data-var='time'>10:37</var> PDT Monitoring - A fix has been implemented, and we are seeing initial signs of recovery. We will continue to monitor the service closely to ensure full stability. Apr <var data-var='date'> 7</var>, <var data-var='time'>10:10</var> PDT Identified - A recent update has been identified as the cause of this issue. We are working on reverting the change. Apr <var data-var='date'> 7</var>, <var data-var='time'>10:07</var> PDT Investigating - Amazon Event Bridge and Amazon Personalize Destinations are experiencing elevated error rates. We are currently investigating the issue. We will provide updates as they become available.

Amazon Event Bridge and Amazon Personalize Destinations are experiencing elevated error rates

Mar <var data-var='date'>31</var>, <var data-var='time'>09:30</var> PDT Resolved - Engineering team has investigated and resolved an issue related to the Linked Audience Builder. Specifically, traits could not be selected. This is now resolved as of 4:43 PM UTC.

Is Segment down?

Segment status is UP

Lastest published events

Audience & Journey data delivery delay in EU region

Braze Web Event Delivery is experience event delivery issue

Actions S3 is currently experience formatting issues with the delivered events

Segment Services, Components and Regions

Recent Segment events

Audience & Journey data delivery delay in EU region

Braze Web Event Delivery is experience event delivery issue

Actions S3 is currently experience formatting issues with the delivered events

SSO Login Issues with the Segment App

Segment App UI Issue with Profile Traits with no recent activity

Issue with Engage UI