Apr <var data-var='date'> 7</var>, <var data-var='time'>11:30</var> PDT Resolved - We've confirmed that the impacted destinations have recovered. All impacted events will automatically be retried. No further action needed.Apr <var data-var='date'> 7</var>, <var data-var='time'>10:37</var> PDT Monitoring - A fix has been implemented, and we are seeing initial signs of recovery. We will continue to monitor the service closely to ensure full stability.Apr <var data-var='date'> 7</var>, <var data-var='time'>10:10</var> PDT Identified - A recent update has been identified as the cause of this issue. We are working on reverting the change.Apr <var data-var='date'> 7</var>, <var data-var='time'>10:07</var> PDT Investigating - Amazon Event Bridge and Amazon Personalize Destinations are experiencing elevated error rates. We are currently investigating the issue. We will provide updates as they become available.

Amazon Event Bridge and Amazon Personalize Destinations are experiencing elevated error rates

Mar <var data-var='date'>31</var>, <var data-var='time'>09:30</var> PDT Resolved - Engineering team has investigated and resolved an issue related to the Linked Audience Builder. Specifically, traits could not be selected. This is now resolved as of 4:43 PM UTC.

Resolved: Linked Audiences Traits not selectable in builder UI

Mar <var data-var='date'>19</var>, <var data-var='time'>12:33</var> PDT Resolved - Summary: Between 9:24 AM PST on March 19 and 9:38 AM PST on March 19, the engineering team performed a database upgrade. During this window, users may have experienced degraded performance specifically on the Audiences Overview webpage. Notification Update: Some customers may have received automated email notifications citing "Audience Run Failures" during this time. Please be advised that these were false positives triggered by the maintenance; no actual failures occurred, and all background processes completed successfully. Status: Functionality was fully restored and all systems were confirmed stable as of 9:38 AM PST. We apologize for the inconvenience.

Audience Overview Page Degradation

Mar <var data-var='date'>17</var>, <var data-var='time'>12:39</var> PDT Resolved - The issue has been resolved, and EU users are now able to access the Audiences overview page in the Segment UI.Mar <var data-var='date'>17</var>, <var data-var='time'>11:55</var> PDT Investigating - Engineering is currently investigating an issue that is preventing customers in the EU from viewing Audiences overview pages in the Segment UI. This issue is limited to the UI only and does not impact the data plane.

Audiences Overview Pages are Failing to Load in the EU

Mar <var data-var='date'> 9</var>, <var data-var='time'>17:45</var> PDT Resolved - The issue has been resolved.Mar <var data-var='date'> 9</var>, <var data-var='time'>15:29</var> PDT Update - The issue has been mitigated.Mar <var data-var='date'> 9</var>, <var data-var='time'>13:51</var> PDT Update - The engineering team is still working on mitigating the issue.Mar <var data-var='date'> 9</var>, <var data-var='time'>10:18</var> PDT Update - The engineering team is continuing to work to mitigate the issue.Mar <var data-var='date'> 9</var>, <var data-var='time'>07:40</var> PDT Identified - Segment users may experience slow loading and intermittent UI errors on Audiences and Journeys pages. The team has identified the root cause of the issue and is working now to mitigate the issue.

Degraded performance in Audiences and Journeys UI

Mar <var data-var='date'> 4</var>, <var data-var='time'>22:30</var> PST Completed - The scheduled maintenance has been completed.Mar <var data-var='date'> 4</var>, <var data-var='time'>21:30</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'> 4</var>, <var data-var='time'>06:49</var> PST Scheduled - We will be conducting scheduled maintenance for a critical internal service database on March 5th, 2026 from 5:30 AM - 6:30 AM UTC. This will be performed in EU region and is part of our periodic maintenance to keep our infrastructure up to date. The maintenance will last approximately for an hour. During this window, you may experience some failures across warehouse destinations, cloud sources and profile syncs. We will update this status as soon as the maintenance is completed.

Scheduled Database Maintenance

Feb <var data-var='date'>28</var>, <var data-var='time'>11:45</var> PST Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>28</var>, <var data-var='time'>11:25</var> PST Verifying - Verification is currently underway for the maintenance items.Feb <var data-var='date'>28</var>, <var data-var='time'>10:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>20</var>, <var data-var='time'>11:16</var> PST Scheduled - We will be conducting scheduled maintenance for a critical internal configuration management database on February 28th, 2026 from 10 AM - 12 PM PST. This will be performed in US and EU regions and is part of our periodic maintenance to keep our infrastructure up to date. The maintenance will last approximately 2 hours. During this window, you may experience increased latency for your configuration changes to take effect.

Feb <var data-var='date'>26</var>, <var data-var='time'>03:30</var> PST Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>26</var>, <var data-var='time'>02:30</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>25</var>, <var data-var='time'>08:10</var> PST Scheduled - We will be conducting scheduled maintenance for a critical internal service database on February 26th, 2026 from 2:30 AM - 3:30 AM PST. This will be performed in US region and is part of our periodic maintenance to keep our infrastructure up to date. The maintenance will last approximately for an hour. During this window, you may experience some failures across warehouse destinations, cloud sources and profile syncs. We will update this status as soon as the maintenance is completed.

Feb <var data-var='date'>25</var>, <var data-var='time'>22:24</var> PST Resolved - This incident has been resolved.Feb <var data-var='date'>25</var>, <var data-var='time'>21:51</var> PST Monitoring - The Marketo source syncs are failing as Marketo APIs are down. Expect a failure in syncs and a delay in data processing. Official Abobe Marketo page to track the API availability:- https://status.adobe.com/products/503491

Marketo Cloud Source Sync Delay

Feb <var data-var='date'>18</var>, <var data-var='time'>20:30</var> PST Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>18</var>, <var data-var='time'>20:22</var> PST Verifying - Verification is currently underway for the maintenance items.Feb <var data-var='date'>18</var>, <var data-var='time'>19:30</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>12</var>, <var data-var='time'>15:16</var> PST Scheduled - We will be conducting scheduled maintenance for a critical internal configuration management database on February 18th, 2026 from 7:30 PM - 8:30 PM PST. This will be performed in US and EU regions and is part of our ongoing database infrastructure improvements. The maintenance will last approximately 1 hour. During this window, changes made from the App and Public API may experience brief failures lasting up to 2 minutes, occurring twice during the maintenance window. Read operations will continue to function normally.

Feb <var data-var='date'> 6</var>, <var data-var='time'>23:12</var> PST Resolved - This incident has been resolved.Feb <var data-var='date'> 6</var>, <var data-var='time'>16:30</var> PST Monitoring - We have reverted the change and confirmed that submitting events to Google Tag Manager is working as expected. We will continue to monitor closely.Feb <var data-var='date'> 6</var>, <var data-var='time'>13:58</var> PST Identified - We have identified an issue where Google Tag Manager doesn't initialize correctly from the latest version of Analytics.js. We've identified the cause and have deployed a fix, which will deploy across the CDN over the next few hours.

Analytics.js Google Tag Manager issue

Feb <var data-var='date'> 4</var>, <var data-var='time'>11:38</var> PST Completed - The scheduled maintenance has been completed.Feb <var data-var='date'> 4</var>, <var data-var='time'>11:26</var> PST Verifying - Verification is currently underway for the maintenance items.Feb <var data-var='date'> 4</var>, <var data-var='time'>10:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'> 2</var>, <var data-var='time'>10:00</var> PST Scheduled - We will be conducting scheduled maintenance on our Suppression Database. During this maintenance window, customers may experience temporary service degradation. • US: Starting at 07:00 PM UTC on Wednesday, Feb 4, 2026 Affected Services: • Public API: The listSuppressions endpoint will be temporarily unavailable. https://docs.segmentapis.com/tag/Deletion-and-Suppression#operation/listSuppressions • UI: The Suppression list page will be temporarily unavailable. No other Segment products will be impacted.

Suppression Database Maintenance (US)

Feb <var data-var='date'> 3</var>, <var data-var='time'>12:00</var> PST Completed - The scheduled maintenance has been completed.Feb <var data-var='date'> 3</var>, <var data-var='time'>11:54</var> PST Verifying - Verification is currently underway for the maintenance items.Feb <var data-var='date'> 3</var>, <var data-var='time'>09:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'> 2</var>, <var data-var='time'>10:39</var> PST Update - We will be undergoing scheduled maintenance during this time.Feb <var data-var='date'> 2</var>, <var data-var='time'>10:38</var> PST Update - We will be undergoing scheduled maintenance during this time.Feb <var data-var='date'> 3</var>, <var data-var='time'>10:00</var> PST Scheduled - We will be conducting scheduled maintenance on our Suppression Database. During this maintenance window, customers may experience temporary service degradation. • EU: Starting at 07:00 PM UTC on Tuesday, Feb 3, 2026 Affected Services: • Public API: The listSuppressions endpoint will be temporarily unavailable. https://docs.segmentapis.com/tag/Deletion-and-Suppression#operation/listSuppressions • UI: The Suppression list page will be temporarily unavailable. No other Segment products will be impacted.

Suppression Database Maintenance (EU)

Jan <var data-var='date'>27</var>, <var data-var='time'>11:36</var> PST Resolved - This incident has been resolved.Jan <var data-var='date'>27</var>, <var data-var='time'>09:17</var> PST Monitoring - We’ve identified and resolved a regression affecting observability for a small portion of the LiveRamp and Trade Desk CRM destination delivery. We're monitoring but we resolve this shortly.

Degraded LiveRamp & The Trade Desk CRM Observability

Jan <var data-var='date'>26</var>, <var data-var='time'>11:00</var> PST Resolved - We identified an issue where some destinations, for a subset of customers, in ReverseETL were not accurately reporting their delivery counts. We're currently backfilling the observability data, and all new runs for the affected ReverseETL should now display the correct counts.

Inaccurate Delivery Counts for some ReverseETL Sync Reports

Jan <var data-var='date'>26</var>, <var data-var='time'>01:54</var> PST Resolved - This incident has been resolved.Jan <var data-var='date'>26</var>, <var data-var='time'>00:10</var> PST Monitoring - Tiktok APIs have recovered and we see successful traffic flowing through from Segment. We'll continue to monitor the destination traffic.Jan <var data-var='date'>25</var>, <var data-var='time'>09:01</var> PST Identified - Tiktok's Ad Measurement APIs are returning 500. We have reached out to Tiktok for support. There is widespread Tiktok outage reported.Jan <var data-var='date'>25</var>, <var data-var='time'>03:37</var> PST Investigating - We are currently investigating an issue with Tiktok Offline Conversions and Tiktok Conversions destination. Tiktok Business APIs are experiencing an outage.

Tiktok Conversion Destinations are experiencing an outage

Jan <var data-var='date'>22</var>, <var data-var='time'>09:37</var> PST Resolved - This incident has been resolved.Jan <var data-var='date'>22</var>, <var data-var='time'>08:02</var> PST Monitoring - The incident has been mitigated and we are monitoring the destination. We will provide updates as more information becomes available from Yahoo team.Jan <var data-var='date'>22</var>, <var data-var='time'>06:36</var> PST Identified - We are experiencing "504 - Gateway Time-out" errors when communicating with the Yahoo DSP endpoint. We are working with Yahoo support team to get this resolved. We will provide updates as more information becomes available.Jan <var data-var='date'>22</var>, <var data-var='time'>05:33</var> PST Investigating - We are observing elevated ETIMEDOUT errors from Yahoo DSP destination. We are currently investigating the issue.

We are observing elevated ETIMEDOUT errors from Yahoo DSP destination.

Jan <var data-var='date'> 9</var>, <var data-var='time'>13:18</var> PST Resolved - The issue has been resolved.Jan <var data-var='date'> 9</var>, <var data-var='time'>13:02</var> PST Monitoring - The partner has fixed the issue. We are actively monitoring to see if the issue is completely resolved.Jan <var data-var='date'> 9</var>, <var data-var='time'>12:39</var> PST Investigating - We are currently investigating the issue.

We are currently investigating the issue. The API endpoint at Intercom is returning timeout errors.

Dec <var data-var='date'>16</var>, <var data-var='time'>08:55</var> PST Resolved - This incident has been resolved.Dec <var data-var='date'>16</var>, <var data-var='time'>00:24</var> PST Update - We are continuing to investigate this issue.Dec <var data-var='date'>15</var>, <var data-var='time'>22:37</var> PST Investigating - We are currently monitoring the issue . Outage is declared here : https://status.snowflake.com/incidents/xdxj4klf7sc5

Snowflake RETL sources and Warehouse Destinations are failing due to Snowflake Outage

Dec <var data-var='date'> 9</var>, <var data-var='time'>18:28</var> PST Resolved - Event delivery has returned to normal.Dec <var data-var='date'> 9</var>, <var data-var='time'>15:42</var> PST Monitoring - Delays are recovering, and we are actively monitoring the recovery process.Dec <var data-var='date'> 9</var>, <var data-var='time'>14:11</var> PST Identified - We've identified the cause and working on mitigating the incident.

Event delivery is delayed

Nov <var data-var='date'>23</var>, <var data-var='time'>21:04</var> PST Resolved - We've confirmed that the impacted destinations have recovered.Nov <var data-var='date'>23</var>, <var data-var='time'>20:50</var> PST Update - We are continuing to monitor for any further issues.Nov <var data-var='date'>23</var>, <var data-var='time'>20:50</var> PST Update - All impacted destinations have recovered and normal operations have resumed. We will continue to monitor closely.Nov <var data-var='date'>23</var>, <var data-var='time'>19:53</var> PST Monitoring - We are observing early signs of success. We will continue to monitor.Nov <var data-var='date'>23</var>, <var data-var='time'>19:20</var> PST Identified - We have identified the root cause of the incident and we are working towards a fix.Nov <var data-var='date'>23</var>, <var data-var='time'>17:47</var> PST Investigating - We are observing elevated errors in the following Facebook destinations (actions-facebook-conversions-api, actions-facebook-custom-audiences, facebook-app-events, facebook-offline-conversions, facebook-pixel-server-side, personas-facebook-ads).

Elevated errors in Facebook Destinations

Nov <var data-var='date'>20</var>, <var data-var='time'>17:21</var> PST Resolved - Delivery latency has returned to normal for all incoming traffic. A small number of events are queued for retry, and will be delivered within the next 15 minutes.Nov <var data-var='date'>20</var>, <var data-var='time'>16:38</var> PST Monitoring - A subset of events are delayed delivering to destinations by approximately 1 hour. The team has mitigated the root cause, and is monitoring as delivery time returns to normal.

Delays in Delivery to Destinations for a subset of events

Nov <var data-var='date'>10</var>, <var data-var='time'>19:49</var> PST Resolved - We've confirmed that the delivery time to first attempt has returned to normal levels.Nov <var data-var='date'>10</var>, <var data-var='time'>19:32</var> PST Monitoring - We've mitigated the cause of the delays and are actively monitoring as they recovery.Nov <var data-var='date'>10</var>, <var data-var='time'>17:45</var> PST Identified - We've identified the cause of the delays and are taking steps to mitigate the elevated delays.Nov <var data-var='date'>10</var>, <var data-var='time'>17:04</var> PST Investigating - Our systems have reported an elevated Time to First Attempt for Connections traffic. We're actively investigating.

Connections delivery time to first attempt is elevated

Nov <var data-var='date'> 4</var>, <var data-var='time'>09:56</var> PST Resolved - We've restored the ReverseETL delivery counts in the USNov <var data-var='date'> 4</var>, <var data-var='time'>07:51</var> PST Update - We've restored the ReverseETL delivery counts in the EU and are actively working on updating them in the US.Nov <var data-var='date'> 3</var>, <var data-var='time'>20:32</var> PST Update - We’re actively working on retroactively updating the ReverseETL delivery counts for affected customers. All ReverseETL Syncs created after 4 PM PST will correctly report counts.Nov <var data-var='date'> 3</var>, <var data-var='time'>17:09</var> PST Identified - ReverseETL delivery counts are currently delayed. Syncs that started between 6:00 AM and 4:00 PM PST on November 3 may show inaccurate counts or timeout errors. We've identified the issue and are working towards a resolution. Note: This is only affecting reporting, no data loss or change in delivery.

Delayed delivery reporting for ReverseETL

Oct <var data-var='date'>20</var>, <var data-var='time'>17:31</var> PDT Resolved - Intercom cloud sources data fetching issues have been resolved. All services are now operating normally.Oct <var data-var='date'>20</var>, <var data-var='time'>06:52</var> PDT Update - Intercom EU cloud sources are now fully operational and data ingestion has been restored. All services are functioning normallyOct <var data-var='date'>20</var>, <var data-var='time'>05:00</var> PDT Monitoring - We are monitoring the recovery of Intercom cloud sources after experiencing data fetching issues. Intercom has reported their services are recovering from the incident. We are closely watching data ingestion to ensure full restoration.Oct <var data-var='date'>20</var>, <var data-var='time'>03:11</var> PDT Identified - Segment is observing service unavailable error from intercom APIs.

Is Segment down?

Segment status is UP

Lastest published events

Amazon Event Bridge and Amazon Personalize Destinations are experiencing elevated error rates

Resolved: Linked Audiences Traits not selectable in builder UI

Audience Overview Page Degradation

Segment Services, Components and Regions

Recent Segment events

Amazon Event Bridge and Amazon Personalize Destinations are experiencing elevated error rates

Resolved: Linked Audiences Traits not selectable in builder UI

Audience Overview Page Degradation

Audiences Overview Pages are Failing to Load in the EU

Degraded performance in Audiences and Journeys UI

Scheduled Database Maintenance

Get your FREE account now,
5 monitors included!

Is Segment down?

Segment status is UP

Lastest published events

Amazon Event Bridge and Amazon Personalize Destinations are experiencing elevated error rates

Resolved: Linked Audiences Traits not selectable in builder UI

Audience Overview Page Degradation

Segment Services, Components and Regions

Recent Segment events

Amazon Event Bridge and Amazon Personalize Destinations are experiencing elevated error rates

Resolved: Linked Audiences Traits not selectable in builder UI

Audience Overview Page Degradation

Audiences Overview Pages are Failing to Load in the EU

Degraded performance in Audiences and Journeys UI

Scheduled Database Maintenance

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!