Feb <var data-var='date'>10</var>, <var data-var='time'>21:24</var> PST Resolved - The incident has been resolved. Our cloud service provider (AWS) has remediated the issue, and all images are now functioning as expected.Feb <var data-var='date'>10</var>, <var data-var='time'>14:14</var> PST Monitoring - We can confirm that the underlying issue is with our cloud service provider (AWS) and they are currently working on a full resolution.Feb <var data-var='date'>10</var>, <var data-var='time'>13:03</var> PST Investigating - We are currently experiencing issues resolving some images in our Seesaw app. We suspect this might be resulting from stability issues with our underlying cloud service provider (AWS), but continuing to investigate the root cause.

Some images not loading in Seesaw

Jan <var data-var='date'>28</var>, <var data-var='time'>11:53</var> PST Resolved - This incident is now resolved. Customers will receive all messages that were scheduled during our downtime.Jan <var data-var='date'>28</var>, <var data-var='time'>10:16</var> PST Identified - We are currently experiencing delays in the delivery of scheduled messages. Our team has identified the cause of this issue and working to resolve it. Scheduled items may arrive later than expected.

Scheduled Messages Delayed

Jan <var data-var='date'>13</var>, <var data-var='time'>13:34</var> PST Resolved - This issue has been resolved. For students who continue to see a "No Internet Connection" error, they will need to force quit the app and reopen it, or refresh their browser page to continue working. Autosave will attempt to recover their work from before the upload issue began after they relaunch the app or refresh the page.Jan <var data-var='date'>13</var>, <var data-var='time'>13:24</var> PST Identified - The issue has been identified and a fix is being implemented.Jan <var data-var='date'>13</var>, <var data-var='time'>13:06</var> PST Investigating - We are currently investigating errors uploading to student journals and activities.

Issues Uploading to Student Journals and Activities

Oct <var data-var='date'>20</var>, <var data-var='time'>18:23</var> PDT Resolved - This incident has been resolved.Oct <var data-var='date'>20</var>, <var data-var='time'>10:26</var> PDT Monitoring - Some third-party authentication services, including Clever and ClassLink, are currently experiencing disruptions due to an AWS outage. This may impact your ability to log in using these services. Seesaw is actively monitoring the situation. Please note, this is not a bug in Seesaw. We will provide updates as more information becomes available.

AWS Outage Impacting Third-Party Authentication

Aug <var data-var='date'>15</var>, <var data-var='time'>16:23</var> PDT Resolved - Following continuous monitoring, the team confirms that this issue is resolved.Aug <var data-var='date'>15</var>, <var data-var='time'>14:19</var> PDT Monitoring - The fix has been released in the new version 10.89.1 of the app. We have been able to confirm that opening the app from a push notification no longer crashes the app. The team is monitoring the fix to ensure it continues to work as intended.Aug <var data-var='date'>14</var>, <var data-var='time'>18:56</var> PDT Identified - A fix has been identified, and a new version of the app has been submitted to the iOS App Store for review.Aug <var data-var='date'>14</var>, <var data-var='time'>07:48</var> PDT Investigating - We’ve identified an increase in crashes when opening the app from a push notification on iOS version 10.89. Entering the app from the Home Screen works normally. Our team is actively investigating and working on a fix.

Push Notification Causing iOS Crash on 10.89

Jun <var data-var='date'>10</var>, <var data-var='time'>15:31</var> PDT Resolved - This issue has been resolved.Jun <var data-var='date'>10</var>, <var data-var='time'>13:34</var> PDT Identified - We've identified an issue with getting a QR code for a student post from the [...] menu on student work. A fix has been identified and is in progress. Student login QR codes are unaffected.

Unable to use Share Post QR Code fuctionality

May <var data-var='date'>28</var>, <var data-var='time'>10:00</var> PDT Resolved - A regular maintenance operation to remove old/stale data impacted image fetch abilities within the Seesaw app. While app functionality was not impacted, some images might not have loaded in the app for about ~30mins.

Some images not loading

Apr <var data-var='date'>17</var>, <var data-var='time'>17:11</var> PDT Resolved - This incident has been resolvedApr <var data-var='date'>16</var>, <var data-var='time'>11:22</var> PDT Monitoring - We discovered a ClassLink-side API connection issue. This prevents the nightly sync from completing for some ClassLink districts. We are in active communication with the ClassLink Team who is investigating the issue.

Classlink API Sync Issue

Feb <var data-var='date'>19</var>, <var data-var='time'>11:30</var> PST Resolved - We had an issue where families could not attach files in Messages. This issue is now resolved on Web as well as the latest iOS and Android releases (requires updating to the latest release 10.64.0).

Families unable to attach files in Messages

Jan <var data-var='date'> 8</var>, <var data-var='time'>08:50</var> PST Resolved - This issue has been resolved.Jan <var data-var='date'> 7</var>, <var data-var='time'>17:15</var> PST Investigating - We are currently investigating an issue where class creations via CSV are not working.

Issue Impacting Class Creation via CSV

Nov <var data-var='date'> 7</var>, <var data-var='time'>10:54</var> PST Resolved - This issue has been resolved with our latest iOS App Release (10.51.1).Nov <var data-var='date'> 7</var>, <var data-var='time'>07:47</var> PST Update - We have submitted a fix for our iOS app, currently pending Apple approval. In the meantime, we have identified workarounds for the camera roll issue and communicated them to customers who reached out.Nov <var data-var='date'> 7</var>, <var data-var='time'>06:22</var> PST Identified - The engineering team is investigating reports that photos from the camera roll are not displaying in Creative Tools. The root cause has been identified, and a fix is in progress.

iOS 10.50.0 - Camera Roll Photos Not Displaying

Oct <var data-var='date'>21</var>, <var data-var='time'>10:48</var> PDT Resolved - All posts and messages are displaying correctly for UK users (Note: Some posts may be pending approval in the Notifications tab). Team has a mitigation in place and is working with our cloud service provider on a path forward.Oct <var data-var='date'>21</var>, <var data-var='time'>10:44</var> PDT Monitoring - UK user-facing issue is resolved: All posts and messages are displaying correctly for UK users (Note: Some posts may be pending approval in the Notifications tab). Team has a mitigation in place and is working with our cloud service provider on a path forward.Oct <var data-var='date'>21</var>, <var data-var='time'>09:27</var> PDT Update - We have confirmed that with the mitigation in place, all posts and messages are now displaying correctly for UK users — all data is safe and no posts or messages data is lost. (Note: Some posts may be pending approval in the Notifications tab.) We have identified the root cause of the issue as maintenance operations by our cloud service provider and are working with them on a permanent solution.Oct <var data-var='date'>21</var>, <var data-var='time'>08:21</var> PDT Identified - We have a temporary mitigation in place for the issue impacting the UK so that Seesaw is now displaying posts and messages correctly for UK users. Users previously impacted by missing posts and messages should be able to see their posts in their Journal (note: some posts may be pending approval in Notifications) and messages will be showing up in the Inbox — no posts or messages data is lost. We are continuing to investigate the root cause and additional improvements and will continue to update with more information.Oct <var data-var='date'>21</var>, <var data-var='time'>07:25</var> PDT Investigating - We are currently investigating some reports of posts and messages that are missing for users in the UK. We will update as soon as we have more information.

Posts and Messages Missing for UK Users

Oct <var data-var='date'> 7</var>, <var data-var='time'>06:00</var> PDT Resolved - A small group of our customers in the UK region experienced slowness while loading Seesaw today. The root cause was mitigated, and the engineering team is continuing to assess and fix the root cause. The issue lasted approximately 45 minutes, while the servers handling traffic from UK customers were refreshed. We don't expect any lasting impact or data loss from the slowness today. We will continue to monitor and watch the performance across all our regions worldwide.

Site slowness for Seesaw UK customers

Aug <var data-var='date'>20</var>, <var data-var='time'>16:03</var> PDT Resolved - The issue is resolved and LTI (LMS integrations - Canvas, Schoology) should now be accessible again.Aug <var data-var='date'>20</var>, <var data-var='time'>15:24</var> PDT Identified - We have identified an issue impacting access to LTI (LMS integrations - Canvas, Schoology) starting Mon 8/19 ~11:30am PT. Teachers and students can still access all Seesaw features through the regular app experience outside of LTI. We are pushing a fix for the issue today.

Issue Impacting LTI Access (LMS Integrations)

Jul <var data-var='date'>23</var>, <var data-var='time'>14:54</var> PDT Resolved - This incident has been resolved.Jul <var data-var='date'>23</var>, <var data-var='time'>14:50</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.Jul <var data-var='date'>23</var>, <var data-var='time'>14:21</var> PDT Identified - The issue has been identified and a fix is being implemented.Jul <var data-var='date'>23</var>, <var data-var='time'>13:35</var> PDT Investigating - We’ve identified an issue for some students responding to activities and saving their work. We are working on a fix.

500 Error When Students Respond to Activities

Jun <var data-var='date'>20</var>, <var data-var='time'>14:55</var> PDT Resolved - This incident has been resolved.Jun <var data-var='date'>20</var>, <var data-var='time'>14:40</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.Jun <var data-var='date'>20</var>, <var data-var='time'>14:25</var> PDT Identified - Between 1:05pm - 2:31pm pacific, Seesaw experienced an elevated level of API errors. We've identified that up to 2,600 schools and districts who are in the 'Seesaw Instruction & Insights' tier received a 500 error when accessing our site. We are working to restore their access.Jun <var data-var='date'>20</var>, <var data-var='time'>13:46</var> PDT Investigating - We are currently investigating an issue where a small percentage of users are experiencing 500 errors across the site.

500 Errors Loading Seesaw app

May <var data-var='date'>14</var>, <var data-var='time'>17:18</var> PDT Resolved - Due to an infrastructure outage, some users briefly saw an empty messages inbox in Seesaw. Some Seesaw users experienced this issue for brief periods of time between May 8 and May 14th, and we have since fixed the underlying issue. If you tried to send messages during this time, we recommend re-sending your message — you should be able to view and send messages as normal. We will continue to monitor and will also reach out to users who were impacted by this issue with further information.May <var data-var='date'> 8</var>, <var data-var='time'>13:28</var> PDT Identified - We are aware of reports of missing messages from the Seesaw application that impacted some users on May 8, 13, 14 for brief periods of time, approximately over a total period of 6hrs spread over those 3 days. We have identified the root cause and are working on impact metrics to recover any messages that are missing from / sent during the impacted time periods.

Seesaw: Empty Inbox / "Disappearing" Messages

Mar <var data-var='date'>22</var>, <var data-var='time'>11:29</var> PDT Resolved - Apple has fixed an issue in iOS 17.4 that was causing occasional crashes when creating complex drawings and using the eraser in the Creative Canvas. iPad and iPhone users on iOS 17.0 - 17.3 are encouraged to upgrade to iOS 17.4.Feb <var data-var='date'>26</var>, <var data-var='time'>10:19</var> PST Investigating - Some iOS 17+ users (iPad and iPhone) have reported occasional crashes when creating complex drawings and using the eraser in the Creative Canvas. This is due to a change in Apple's iOS operating system, and we are currently working with Apple to resolve this issue.

Occasional crash for some iOS 17 Users

Feb <var data-var='date'>22</var>, <var data-var='time'>10:41</var> PST Resolved - This incident has been resolved.Feb <var data-var='date'>22</var>, <var data-var='time'>09:02</var> PST Update - We've confirmed that the issue has resolved itself. An upstream provider had an outage from 2/21/24 13:57 PT to 2/21/24 19:01 PT. Our logs show normal activity resumed by 19:15 PT, and we've made an improvement to prevent this issue from occurring if the provider were to have an issue again.Feb <var data-var='date'>22</var>, <var data-var='time'>09:01</var> PST Update - We've confirmed that the issue has resolved itself. An upstream provider had an outage from 2/21/24 13:57 PT to 2/21/24 19:01 PT. Our logs show normal activity resumed by 19:15 PT, and we've made an improvement to prevent this issue from occurring if the provider were to have an issue again.Feb <var data-var='date'>21</var>, <var data-var='time'>18:32</var> PST Investigating - A small set of users are likely not receiving real-time updates in Messaging. The team is looking into this, and the current workaround is to refresh to receive new messages. Thank you for your patience.

Messaging: Issue with real-time updates

Jan <var data-var='date'> 9</var>, <var data-var='time'>15:00</var> PST Resolved - All services are operational, and back to healthy state.Jan <var data-var='date'> 9</var>, <var data-var='time'>14:05</var> PST Monitoring - The new change has been rolled back and we continue to monitor the reliability of our services.Jan <var data-var='date'> 9</var>, <var data-var='time'>14:00</var> PST Update - We are continuing to work on a fix for this issue.Jan <var data-var='date'> 9</var>, <var data-var='time'>13:56</var> PST Identified - We're experiencing an elevated level of API errors and are currently looking into the issue. This might impact site load performance.

Elevated API Errors

Dec <var data-var='date'>13</var>, <var data-var='time'>13:08</var> PST Resolved - We have confirmed that issue is now resolved and reliabilities are back up to 100% since 2:45pm Pacific, 2023-12-12Dec <var data-var='date'>12</var>, <var data-var='time'>14:45</var> PST Monitoring - A fix has been implemented and we are monitoring the results.Dec <var data-var='date'>11</var>, <var data-var='time'>07:30</var> PST Investigating - We are currently aware of an issue communicating with our SMS Gateway provider, resulting in potentially missed SMS notifications for new posts. The team is investigating the root cause, and expecting a fix by Dec 12, 2023 (noon, pacific time)

SMS Notifications : Issue in sending some notifications

Nov <var data-var='date'>16</var>, <var data-var='time'>08:15</var> PST Resolved - Seesaw's marketing website (web.seeaw.me, seesaw.com) experienced loading issues from 8:13AM PST - 9:30AM PST.

Issues loading Marketing Website

Nov <var data-var='date'>15</var>, <var data-var='time'>11:30</var> PST Resolved - Some users may have experienced issues with the site/app loading (500 errors) between 11:30-11:45am PT. The issue is now resolved.

Site Loading Issues Between 11:30-11:45am PT

Nov <var data-var='date'>14</var>, <var data-var='time'>13:57</var> PST Resolved - The issue is resolved and the Standards & Curriculum Alignments Tool should be loading successfully now.Nov <var data-var='date'>14</var>, <var data-var='time'>12:23</var> PST Monitoring - We are seeing improvement with the Standards & Curriculum Alignments Tool site loading issue. In some cases, refreshing or reloading the page will resolve the issue.Nov <var data-var='date'>14</var>, <var data-var='time'>12:22</var> PST Update - We are continuing to work on a fix for the Standards & Curriculum Alignments Tool site loading issue. In some cases, refreshing or reloading the page will resolve the issue.Nov <var data-var='date'>14</var>, <var data-var='time'>11:45</var> PST Identified - Some customers are experiencing loading issues with the Standards & Curriculum Alignments search tool. In some cases, refreshing or reloading the page can work. We are resolving the issue with our third-party web provider and will provide updates as soon as we have more information.

Issues Loading Standards & Curriculum Alignments Search Tool

Oct <var data-var='date'>30</var>, <var data-var='time'>10:30</var> PDT Resolved - All historical backup of notifications have been cleared and delivered. We consider this incident to be resolved, and continue to monitor the reliability of our services.Oct <var data-var='date'>30</var>, <var data-var='time'>10:28</var> PDT Update - We are continuing to monitor for any further issues.Oct <var data-var='date'>30</var>, <var data-var='time'>10:16</var> PDT Monitoring - A fix is in place and all the notifications from earlier today should have been delivered at this time. We are continuing to monitor the stability of our fix and reliability.Oct <var data-var='date'>30</var>, <var data-var='time'>08:45</var> PDT Identified - We have identified the root cause of the issue. New notifications are no longer delayed, and we are actively working on clearing out the backup in the older notificationsOct <var data-var='date'>30</var>, <var data-var='time'>07:20</var> PDT Investigating - We are currently experiencing delays in outbound email and SMS notifications for users, since 1:30pm UTC / 930am Eastern / 630am Pacific. Our team is currently investigating the root cause. More updates will be posted shortly.

Is Seesaw down?

Seesaw status is UP

Lastest published events

Some images not loading in Seesaw

Scheduled Messages Delayed

Issues Uploading to Student Journals and Activities

Seesaw Services, Components and Regions

Recent Seesaw events

Some images not loading in Seesaw

Scheduled Messages Delayed

Issues Uploading to Student Journals and Activities

AWS Outage Impacting Third-Party Authentication

Push Notification Causing iOS Crash on 10.89

Unable to use Share Post QR Code fuctionality

Get your FREE account now,
5 monitors included!

Is Seesaw down?

Seesaw status is UP

Lastest published events

Some images not loading in Seesaw

Scheduled Messages Delayed

Issues Uploading to Student Journals and Activities

Seesaw Services, Components and Regions

Recent Seesaw events

Some images not loading in Seesaw

Scheduled Messages Delayed

Issues Uploading to Student Journals and Activities

AWS Outage Impacting Third-Party Authentication

Push Notification Causing iOS Crash on 10.89

Unable to use Share Post QR Code fuctionality

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!