Jul <var data-var='date'>10</var>, <var data-var='time'>11:57</var> PDT Resolved - The third-party service has recovered and all affected services are fully operational. We've confirmed normal performance. Thank you for your patience. Jul <var data-var='date'>10</var>, <var data-var='time'>11:37</var> PDT Update - Affected services are coming back online and error rates are returning to normal. We're continuing to monitor the recovery to ensure stability. Jul <var data-var='date'>10</var>, <var data-var='time'>11:29</var> PDT Update - Affected services are coming back online and error rates are returning to normal levels. Our team is continuing to monitor the recovery to ensure stability. We'll post another update shortly / once the incident is fully resolved. Thank you for your patience. Jul <var data-var='date'>10</var>, <var data-var='time'>10:27</var> PDT Update - We are continuing to monitor for any further issues. Jul <var data-var='date'>10</var>, <var data-var='time'>10:25</var> PDT Monitoring - We're experiencing an elevated level of API errors with a third party vendor. This is causing app wide issues.

Elevated errors with third party vendor

Jun <var data-var='date'> 9</var>, <var data-var='time'>19:11</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'> 9</var>, <var data-var='time'>11:39</var> PDT Identified - We've identified an issue where some devices managed by the Secureframe Agent dropped out of asset inventory, which is causing related tests to fail.

Secureframe Agent devices missing from inventory

May <var data-var='date'>27</var>, <var data-var='time'>12:44</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>27</var>, <var data-var='time'>12:39</var> PDT Monitoring - A fix has been implemented and we are monitoring. May <var data-var='date'>27</var>, <var data-var='time'>12:23</var> PDT Update - Azure Devops syncs are similarly affected, with the same fix planned. May <var data-var='date'>27</var>, <var data-var='time'>12:21</var> PDT Identified - The issue is identified, and we are also seeing Microsoft Intune syncs failing due to a similar issue. Both fixes are forthcoming shortly. May <var data-var='date'>27</var>, <var data-var='time'>12:12</var> PDT Investigating - We are aware of issues with using the "Sign in with Microsoft" login to the Secureframe application. We have identified a cause and we are starting mitigation

Sign in issues with "Sign in with Microsoft"

Apr <var data-var='date'> 1</var>, <var data-var='time'>09:36</var> PDT Resolved - This incident has been resolved, and tests should now show the correct values. Apr <var data-var='date'> 1</var>, <var data-var='time'>09:24</var> PDT Update - We have started remediation to resync these connections across the plaform. Apr <var data-var='date'> 1</var>, <var data-var='time'>09:11</var> PDT Identified - We have identified an issue where Cloud Syncs failed overnight, and may have incorrectly updated Cloud Test statuses.

Cloud Sync Failures - Secureframe Platform

Feb <var data-var='date'>23</var>, <var data-var='time'>14:19</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>23</var>, <var data-var='time'>13:17</var> PST Update - We are continuing to work on the fix for this issue. Feb <var data-var='date'>23</var>, <var data-var='time'>11:55</var> PST Update - We are continuing to work on the fix for this issue. Feb <var data-var='date'>23</var>, <var data-var='time'>11:27</var> PST Update - We are continuing to work on the fix for this issue. Feb <var data-var='date'>23</var>, <var data-var='time'>11:03</var> PST Identified - We have identified the issue and are working on a remediation now.

Secureframe Agent - UK - syncs are not working

Jan <var data-var='date'>20</var>, <var data-var='time'>16:00</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'>20</var>, <var data-var='time'>15:49</var> PST Monitoring - A fix has been implemented and is rolling out to all affected customers. Jan <var data-var='date'>20</var>, <var data-var='time'>12:27</var> PST Update - We are deploying a fix for this shortly - this fix will automatically reconnect these disconnected integrations. Jan <var data-var='date'>20</var>, <var data-var='time'>08:59</var> PST Identified - We have identified an issue with Secureframe integrations being disconnected from Google Workspaces, this issue has been corrected and we will reconnect any disconnected integrations affected.

Issues with Google Workspace connections

Dec <var data-var='date'>12</var>, <var data-var='time'>13:12</var> PST Resolved - This incident has been resolved. Dec <var data-var='date'>12</var>, <var data-var='time'>12:30</var> PST Update - We have validated a fix for this issue, and will be deploying this fix to our Production code and all regions shortly. Dec <var data-var='date'>12</var>, <var data-var='time'>12:13</var> PST Identified - The issue has been identified and we are implementing a fix. Dec <var data-var='date'>12</var>, <var data-var='time'>11:57</var> PST Update - We are continuing to investigate this issue. Dec <var data-var='date'>12</var>, <var data-var='time'>11:29</var> PST Update - We are continuing to investigate this issue. Dec <var data-var='date'>12</var>, <var data-var='time'>10:51</var> PST Investigating - We are currently investigating this issue.

Personnel Page Crashing for US/UK users

Dec <var data-var='date'> 5</var>, <var data-var='time'>01:36</var> PST Resolved - This incident has been resolved. Dec <var data-var='date'> 5</var>, <var data-var='time'>01:27</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'> 5</var>, <var data-var='time'>01:22</var> PST Identified - The issue has been identified and a fix is being implemented.

Increased error rates with login

Nov <var data-var='date'>18</var>, <var data-var='time'>06:45</var> PST Resolved - Cloudflare has implemented a fix to their service. The Secureframe app is functioning normally at this time. Nov <var data-var='date'>18</var>, <var data-var='time'>05:41</var> PST Update - The Secureframe application continues to be affected by the widespread Cloudflare outage. We are monitoring the situation at this time. The Secureframe app in the US and UK regions is currently unavailable. Nov <var data-var='date'>18</var>, <var data-var='time'>05:22</var> PST Update - Cloudflare continues to experience intermittent connectivity issues, affecting the Secureframe application in the US and UK regions. Some users may continue to experience intermittent errors on the Secureframe application as Cloudflare continues to work on the issue. For more information, see https://www.cloudflarestatus.com/ Nov <var data-var='date'>18</var>, <var data-var='time'>05:06</var> PST Update - Cloudflare continues to experience intermittent connectivity issues, affecting the Secureframe application in the US and UK regions. Some users may continue to experience intermittent errors on the Secureframe application as Cloudflare continues to work on the issue. For more information, see https://www.cloudflarestatus.com/ Nov <var data-var='date'>18</var>, <var data-var='time'>04:48</var> PST Monitoring - Cloudflare continues to experience intermittent connectivity issues, affecting the Secureframe application in the US and UK regions. Some users may continue to experience intermittent errors on the Secureframe application as Cloudflare continues to work on the issue. For more information, see https://www.cloudflarestatus.com/ Nov <var data-var='date'>18</var>, <var data-var='time'>04:39</var> PST Update - The Secureframe application should be generally available in the US and UK regions. For more information, see https://www.cloudflarestatus.com/ Nov <var data-var='date'>18</var>, <var data-var='time'>04:29</var> PST Update - Cloudflare services are recovering, but customers may continue to observe higher-than-normal error rates as they continue remediation efforts. For more information, see https://www.cloudflarestatus.com/ Nov <var data-var='date'>18</var>, <var data-var='time'>04:24</var> PST Update - Cloudflare is still investigating the issue. For more information, see https://www.cloudflarestatus.com/ Nov <var data-var='date'>18</var>, <var data-var='time'>04:13</var> PST Update - Cloudflare is working on this issue, this status will be updated as the Cloudflare status impacts the Secureframe application. You may experience intermittent issues using the Secureframe application. See https://www.cloudflarestatus.com/ for more information. Nov <var data-var='date'>18</var>, <var data-var='time'>04:11</var> PST Identified - Cloudflare, which serves all Secureframe application services, is experiencing a global connectivity issue. You may experience errors while attempting to use the Secureframe application. We are monitoring this situation.

Secureframe US and UK appplications unavailable

Feb <var data-var='date'> 6</var>, <var data-var='time'>12:20</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'> 6</var>, <var data-var='time'>11:48</var> PST Update - The remediation is nearing completion. This status will be updated when complete. Feb <var data-var='date'> 6</var>, <var data-var='time'>10:51</var> PST Update - Most data has been restored at this time, and we estimate full restoration within the next 2 hours. Feb <var data-var='date'> 6</var>, <var data-var='time'>09:29</var> PST Update - Remediation is still in progress. Overall the application is operational. Feb <var data-var='date'> 6</var>, <var data-var='time'>08:41</var> PST Monitoring - We are currently remediating this issue, and users should start seeing more tests data, and can manually refresh tests in the app as needed. Feb <var data-var='date'> 6</var>, <var data-var='time'>08:21</var> PST Update - We are continuing to work on this issue. Feb <var data-var='date'> 6</var>, <var data-var='time'>07:41</var> PST Identified - Some data in Company Test and Test Libraries may not be showing in the application. We have a mitigation strategy in place and are updating data now.

Company Tests/Test Library May Show Incomplete Results

Jan <var data-var='date'>23</var>, <var data-var='time'>16:33</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'>23</var>, <var data-var='time'>15:53</var> PST Investigating - We are currently investigating this issue

Degraded Web Application

Nov <var data-var='date'>20</var>, <var data-var='time'>20:00</var> PST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>20</var>, <var data-var='time'>18:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>20</var>, <var data-var='time'>11:38</var> PST Scheduled - Date: 11/20/2024 Time: 6PM Pacific-8PM Pacific Duration: 2 hours Maintenance Scope: Performance version upgrades for Secureframe datasources Potential Impact: Brief service disruptions - estimated at no more than 5 minutes Temporary connection intermittency - estimated at no more than 5 minutes Limited read/write access - estimated at no more than 5 minutes Post-Upgrade Benefits: General performance improvements

Datasources Upgrade Maintenance Notice

Oct <var data-var='date'> 2</var>, <var data-var='time'>08:52</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'> 2</var>, <var data-var='time'>07:13</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'> 2</var>, <var data-var='time'>06:51</var> PDT Update - We are continuing to work on a fix for this issue. Oct <var data-var='date'> 2</var>, <var data-var='time'>06:16</var> PDT Update - We are continuing to work on a fix for this issue. Oct <var data-var='date'> 2</var>, <var data-var='time'>05:22</var> PDT Identified - We are investigating a possible remediation to this issue. Oct <var data-var='date'> 2</var>, <var data-var='time'>05:05</var> PDT Investigating - We are currently investigating this issue. Other parts of the application are functioning normally.

Dashboard: Tests and Frameworks showing 0 findings

Oct <var data-var='date'> 1</var>, <var data-var='time'>11:59</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'> 1</var>, <var data-var='time'>10:43</var> PDT Identified - We have had reports of integration connections not showing up in the UI. The engineering team has identified the issue and is working on a fix.

New integration connections are not showing up in the UI

Aug <var data-var='date'>20</var>, <var data-var='time'>09:25</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>20</var>, <var data-var='time'>09:15</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>20</var>, <var data-var='time'>08:02</var> PDT Identified - The issue has been identified and we are working on a resolution. Aug <var data-var='date'>20</var>, <var data-var='time'>08:00</var> PDT Investigating - We are currently investigating this error.

Office365: Some user logins and some integration syncs failing

Aug <var data-var='date'> 7</var>, <var data-var='time'>10:14</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'> 7</var>, <var data-var='time'>07:43</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 7</var>, <var data-var='time'>07:37</var> PDT Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'> 7</var>, <var data-var='time'>07:07</var> PDT Investigating - We are currently investigating this issue

A subset of customers have incorrect tests showing up in Secureframe

Aug <var data-var='date'> 6</var>, <var data-var='time'>15:02</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'> 6</var>, <var data-var='time'>14:58</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 6</var>, <var data-var='time'>13:42</var> PDT Update - We are deploying a fix for this issue. Aug <var data-var='date'> 6</var>, <var data-var='time'>12:08</var> PDT Update - We are continuing to work on a fix for this issue. Aug <var data-var='date'> 6</var>, <var data-var='time'>11:37</var> PDT Update - We are continuing to work on a fix for this issue. Aug <var data-var='date'> 6</var>, <var data-var='time'>11:06</var> PDT Update - We are continuing to work on a fix for this issue. Aug <var data-var='date'> 6</var>, <var data-var='time'>10:53</var> PDT Identified - The issue has been identified and we are working on a resolution.

Performance Degradation of Test Refreshes

May <var data-var='date'>24</var>, <var data-var='time'>15:52</var> PDT Resolved - This incident has been resolved May <var data-var='date'>24</var>, <var data-var='time'>15:45</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>24</var>, <var data-var='time'>15:36</var> PDT Investigating - We are currently investigating this issue.

Trust Center pages not fully loading

May <var data-var='date'>14</var>, <var data-var='time'>09:57</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>14</var>, <var data-var='time'>08:31</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>14</var>, <var data-var='time'>07:35</var> PDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>14</var>, <var data-var='time'>06:30</var> PDT Investigating - We are investigating an issue where the application may be unresponsive or unavailable for short periods.

Application intermittently unresponsive

May <var data-var='date'>13</var>, <var data-var='time'>10:09</var> PDT Resolved - This incident has been resolved and all services are operating normally. May <var data-var='date'>13</var>, <var data-var='time'>07:58</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>13</var>, <var data-var='time'>07:43</var> PDT Investigating - We are currently investigating this issue

Secureframe Web Application in degraded state

May <var data-var='date'> 6</var>, <var data-var='time'>13:01</var> PDT Resolved - This incident has been resolved. May <var data-var='date'> 6</var>, <var data-var='time'>12:50</var> PDT Monitoring - A fix has been implemented and we are monitoring to confirm the fix holds. May <var data-var='date'> 6</var>, <var data-var='time'>12:42</var> PDT Identified - We have identified the issue, and are rolling out a fix. May <var data-var='date'> 6</var>, <var data-var='time'>12:27</var> PDT Investigating - We are currently seeing the Controls page load on multiple company instances, but produces an infinite spinner.

Controls page in degraded state

Apr <var data-var='date'>22</var>, <var data-var='time'>14:11</var> PDT Resolved - This incident has been resolved with the upstream provider and all systems are operational. Apr <var data-var='date'>22</var>, <var data-var='time'>11:22</var> PDT Identified - Comply AI for Remediation, Risks, and Trust AI is impacted due to an issue with an upstream provider

Generative AI Functionality Degraded

Apr <var data-var='date'>10</var>, <var data-var='time'>13:05</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>10</var>, <var data-var='time'>13:04</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>10</var>, <var data-var='time'>11:48</var> PDT Identified - The issue has been identified and a fix is being implemented.

UK Agents failing to report

Apr <var data-var='date'> 5</var>, <var data-var='time'>10:42</var> PDT Resolved - This incident has been resolved. We are working on updating the Secureframe Agent to be less susceptible to service interruptions of this nature. Apr <var data-var='date'> 5</var>, <var data-var='time'>10:21</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'> 4</var>, <var data-var='time'>14:20</var> PDT Investigating - The Secureframe Agent is not connecting to internal services at this time. This renders Secureframe Agent unable to operate and/or report. We are working on remediation strategies at this time.

Secureframe Agent unable to connect

Feb <var data-var='date'>27</var>, <var data-var='time'>10:25</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>27</var>, <var data-var='time'>09:35</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>27</var>, <var data-var='time'>08:05</var> PST Identified - The issue has been identified and a fix is being applied

Is Secureframe down?

Secureframe status is UP

Lastest published events

Elevated errors with third party vendor

Secureframe Agent devices missing from inventory

Sign in issues with "Sign in with Microsoft"

Secureframe Services, Components and Regions

Recent Secureframe events

Elevated errors with third party vendor

Secureframe Agent devices missing from inventory

Sign in issues with "Sign in with Microsoft"

Cloud Sync Failures - Secureframe Platform

Secureframe Agent - UK - syncs are not working

Issues with Google Workspace connections