Oct <var data-var='date'> 1</var>, <var data-var='time'>21:00</var> AEST Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 1</var>, <var data-var='time'>20:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>28</var>, <var data-var='time'>16:29</var> AEST Scheduled - We will be undergoing scheduled maintenance. The following components will be affected by this maintenance: Self Service Portal - https://portal.ivp.secureco.co and Integration APIs

Maintenance Notification: Infrastructure upgrade

Sep <var data-var='date'>29</var>, <var data-var='time'>23:30</var> AEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>29</var>, <var data-var='time'>20:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>21</var>, <var data-var='time'>15:45</var> AEST Scheduled - We will be undergoing scheduled maintenance to support IVP release 9.9.3 The following components will be affected by this maintenance: Self Service Portal - https://portal.ivp.secureco.co We are expecting a period of 5 minutes where self-service provisioning may be unavailable during this maintenance window.

Maintenance Notification: Release 9.9.3 Self Service Provisioning Impact

Sep <var data-var='date'>29</var>, <var data-var='time'>01:30</var> AEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>28</var>, <var data-var='time'>22:30</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>14</var>, <var data-var='time'>16:07</var> AEST Scheduled - A maintenance window for the SecureCo API, Secure Portal and SecureCo Hosted Payments Pages and Contact Centre Payment services has been scheduled. Environment - Production Description Functionality and current services will remain unchanged during this maintenance. URLs Affected api.secureco.co portal.secureco.co payments.secureco.co Customer Impact There may be an interruption of approximately 10 -15 minutes to these services during the maintenance window. More Information For more information, please raise a ticket at https://servicedesk.secureco.co

Maintenance Notification – API, HPP and Portal - CR: SM-208

Sep <var data-var='date'>25</var>, <var data-var='time'>00:00</var> AEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>24</var>, <var data-var='time'>22:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>17</var>, <var data-var='time'>14:19</var> AEST Scheduled - We will be undergoing scheduled maintenance in the following regions: • AU1 • AU2 • AU3 There will be no disruption to services during this maintenance window.

Maintenance Notification: CR-SM258 AU1, AU2 and AU3 Regions

Sep <var data-var='date'>22</var>, <var data-var='time'>23:00</var> AEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>22</var>, <var data-var='time'>20:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 7</var>, <var data-var='time'>16:15</var> AEST Scheduled - We will be undergoing scheduled maintenance. The following components will be affected by this maintenance: Self Service Portal - https://portal.ivp.secureco.co We are expecting a period of 2 minutes where self-service provisioning may be unavailable during this maintenance window.

Maintenance Notification: CR-SM250 - Self Service Provisioning Impact

Sep <var data-var='date'>21</var>, <var data-var='time'>18:46</var> AEST Resolved - This incident has been resolved. Sep <var data-var='date'>21</var>, <var data-var='time'>15:35</var> AEST Update - We are continuing to monitor for any further issues. Sep <var data-var='date'>21</var>, <var data-var='time'>15:35</var> AEST Monitoring - Issue has been resolved. We continue monitoring Sep <var data-var='date'>21</var>, <var data-var='time'>15:25</var> AEST Identified - We see calls still not having proper audio for some customers. The team is working on additional remediation. Sep <var data-var='date'>21</var>, <var data-var='time'>15:10</var> AEST Update - We are continuing to monitor for any further issues. Sep <var data-var='date'>21</var>, <var data-var='time'>15:09</var> AEST Monitoring - Remediation actions performed and we see calls with normal audio proceeding from the carrier now. We continue monitoring the performance Sep <var data-var='date'>21</var>, <var data-var='time'>14:46</var> AEST Investigating - We are currently investigating an issue with one of our carriers when calls connect but no audio is present.

Audio issues on calls

Sep <var data-var='date'>15</var>, <var data-var='time'>23:30</var> AEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>15</var>, <var data-var='time'>20:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>31</var>, <var data-var='time'>15:55</var> AEST Scheduled - We will be undergoing scheduled maintenance to support IVP release 9.9.2 The following components will be affected by this maintenance: Self Service Portal - https://portal.ivp.secureco.co We are expecting a period of 5 minutes where self-service provisioning may be unavailable during this maintenance window.

Maintenance Notification: Release 9.9.2 Self Service Provisioning Impact

Sep <var data-var='date'> 8</var>, <var data-var='time'>00:00</var> AEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 7</var>, <var data-var='time'>22:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 7</var>, <var data-var='time'>16:11</var> AEST Scheduled - Essential maintenance is being conducted in the AU1, AU2 & AU3 region(s). There will be no disruption to services during this maintenance window.

Essential maintenance: CR-SM246 - AU1, AU2 and AU3 Regions

Aug <var data-var='date'>25</var>, <var data-var='time'>22:30</var> AEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>25</var>, <var data-var='time'>20:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>24</var>, <var data-var='time'>16:08</var> AEST Scheduled - We will be undergoing scheduled infrastructure maintenance. During which our IVP Self Service Portal - https://portal.ivp.secureco.co and Partner Integration Provisioning APIs will be unavailable for 15 mins. During this period, if your service requires any urgent provisioning amendments, contact the service desk with account, service and configuration changes required via standard support procedures (email, service desk ticket or telephone). Call processing will be unaffected.

Maintenance Notification: Self Service Provisioning Impact - SM-224

Aug <var data-var='date'>25</var>, <var data-var='time'>00:00</var> AEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>24</var>, <var data-var='time'>22:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>17</var>, <var data-var='time'>16:02</var> AEST Scheduled - A maintenance window for the SecureCo API, Secure Portal and SecureCo Hosted Payments Pages and Contact Centre Payment services has been scheduled. Environment - Production Description Functionality and current services will remain unchanged during this maintenance. URLs Affected api.secureco.co portal.secureco.co payments.secureco.co Customer Impact There may be an interruption of approximately 1-5 minutes to these services during the maintenance window. More Information For more information, please raise a ticket at https://servicedesk.secureco.co

Maintenance Notification – API, HPP and Portal - CR: SM-229

Aug <var data-var='date'>21</var>, <var data-var='time'>12:00</var> AEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>21</var>, <var data-var='time'>10:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>10</var>, <var data-var='time'>16:39</var> AEST Scheduled - Essential maintenance is being conducted in the UK1, EU1 & US1 region(s). There will be no disruption to services during this maintenance window.

Essential maintenance: IVP Regions UK1, EU1 & US1

Aug <var data-var='date'>21</var>, <var data-var='time'>01:00</var> AEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>20</var>, <var data-var='time'>22:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>10</var>, <var data-var='time'>16:53</var> AEST Scheduled - Essential maintenance is being conducted in the AU1, AU2 & AU3 regions. There will be no disruption to services during this maintenance window.

Essential maintenance: IVP Regions AU1, AU2 and AU3

Aug <var data-var='date'>18</var>, <var data-var='time'>22:30</var> AEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>18</var>, <var data-var='time'>20:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>10</var>, <var data-var='time'>16:33</var> AEST Scheduled - We will be undergoing scheduled maintenance to support IVP release 9.9.1 The following components will be affected by this maintenance: Self Service Portal - https://portal.ivp.secureco.co We are expecting a period of 5 minutes where self-service provisioning may be unavailable during this maintenance window.

Maintenance Notification: Release 9.9.1 Self Service Provisioning Impact

Aug <var data-var='date'>11</var>, <var data-var='time'>23:00</var> AEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>11</var>, <var data-var='time'>21:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>11</var>, <var data-var='time'>17:14</var> AEST Scheduled - Essential maintenance is being conducted in the AU2 region. There will be no disruption to services during this maintenance window.

Essential maintenance: AU2 Voice Gateway

Aug <var data-var='date'> 5</var>, <var data-var='time'>01:00</var> AEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 4</var>, <var data-var='time'>20:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>29</var>, <var data-var='time'>09:25</var> AEST Scheduled - We will be undergoing scheduled maintenance to support IVP release 9.9.0 The following components will be affected by this maintenance: Self Service Portal - https://portal.ivp.secureco.co We are expecting a period of 5 minutes where self-service provisioning may be unavailable during this maintenance window.

Maintenance Notification: Release 9.9.0 Self Service Provisioning Impact

Aug <var data-var='date'> 4</var>, <var data-var='time'>23:00</var> AEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 4</var>, <var data-var='time'>22:30</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>21</var>, <var data-var='time'>14:50</var> AEST Scheduled - A maintenance window for the SecureCo API, Secure Portal and SecureCo Hosted Payments Pages and Contact Centre Payment services has been scheduled. Environment - Production Description Functionality and current services will remain unchanged during this maintenance. URLs Affected api.secureco.co portal.secureco.co payments.secureco.co Customer Impact There may be an interruption of approximately 10 -15 minutes to these services during the maintenance window. More Information For more information, please raise a ticket at https://servicedesk.secureco.co

Maintenance Notification – API, HPP and Portal - CR: SM-211

Jul <var data-var='date'>28</var>, <var data-var='time'>23:00</var> AEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>28</var>, <var data-var='time'>22:30</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>21</var>, <var data-var='time'>14:44</var> AEST Scheduled - A maintenance window for the SecureCo API, Secure Portal and SecureCo Hosted Payments Pages and Contact Centre Payment services has been scheduled. Environment - Production Description Functionality and current services will remain unchanged during this maintenance. URLs Affected api.secureco.co portal.secureco.co payments.secureco.co Customer Impact There will be no interruption to these services during the maintenance window. More Information For more information, please raise a ticket at https://servicedesk.secureco.co

Hazard Notification – API, HPP and Portal

Jul <var data-var='date'>17</var>, <var data-var='time'>06:00</var> AEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>16</var>, <var data-var='time'>22:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>10</var>, <var data-var='time'>11:20</var> AEST Scheduled - We have been notified by one of our AU/NZ carriers that they fill be performing maintenance activity. Activity Summary Replace the PSU and fan modules on each device with like-for-like air exhaust modules to comply with data centre airflow requirements. Each device will require a single reboot during the maintenance activity. Planned Activity Details Start Date/Time: 16 July 2026, 22:00 AEST End Date/Time: 17 July 2026, 06:00 AEST Expected Impact Impact Type: Minor Emergency Calling Services Impacted: Yes Expected Downtime Within Maintenance Window: Minimal. Service interruption is expected only during the reboot of each device, with an estimated duration of 10–15 minutes per device. Voice Impacts: No more than 25% of calls associated with the following services may experience call drops or increased Post-Dial Delay (PDD): - Calls with Telstra, TPG, VHA, Virtutel, and Verizon AU - Calls to Optus - 1800 call collections from NetSIP

Essential Carrier Maintenance - AU\NZ

Jul <var data-var='date'>14</var>, <var data-var='time'>00:00</var> AEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>13</var>, <var data-var='time'>20:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 6</var>, <var data-var='time'>16:02</var> AEST Scheduled - We will be undergoing scheduled maintenance to support IVP release 9.8.9 The following components will be affected by this maintenance: Self Service Portal - https://portal.ivp.secureco.co We are expecting a period of 5 minutes where self-service provisioning may be unavailable during this maintenance window.

Maintenance Notification: Release 9.8.9 Self Service Provisioning Impact

Jul <var data-var='date'>10</var>, <var data-var='time'>00:00</var> AEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 9</var>, <var data-var='time'>22:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 6</var>, <var data-var='time'>16:06</var> AEST Scheduled - We will be performing maintenance on our Australian Carriage. A small percentage of traffic on this redundant carriage may have an increased retry time and have to be retried during a 5 minute window during the maintenance window.

Maintenance Notification - SM-170 - Essential Carrier Maintenance

Jul <var data-var='date'> 1</var>, <var data-var='time'>23:30</var> AEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 1</var>, <var data-var='time'>23:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>19</var>, <var data-var='time'>17:00</var> AEST Scheduled - We will be undergoing scheduled maintenance affecting the following: - Call processing We are not expecting any disruption during this maintenance window.

Maintenance Notification: Call Processing AU2

Jul <var data-var='date'> 1</var>, <var data-var='time'>23:00</var> AEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 1</var>, <var data-var='time'>22:30</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>19</var>, <var data-var='time'>16:59</var> AEST Scheduled - We will be undergoing scheduled maintenance affecting the following: - Call processing We are not expecting any disruption during this maintenance window.

Maintenance Notification: Call Processing AU3

Jul <var data-var='date'> 1</var>, <var data-var='time'>22:30</var> AEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 1</var>, <var data-var='time'>22:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>19</var>, <var data-var='time'>16:58</var> AEST Scheduled - We will be undergoing scheduled maintenance affecting the following: - Call processing We are not expecting any disruption during this maintenance window.

Maintenance Notification: Call Processing AU1

Jun <var data-var='date'>26</var>, <var data-var='time'>00:00</var> AEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>25</var>, <var data-var='time'>20:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>15</var>, <var data-var='time'>15:50</var> AEST Scheduled - We will be undergoing scheduled maintenance to support IVP release 9.8.8 The following components will be affected by this maintenance: Self Service Portal - https://portal.ivp.secureco.co We are expecting a period of 5 minutes where self-service provisioning may be unavailable during this maintenance window.

Maintenance Notification: Release 9.8.8 Self Service Provisioning Impact

Jun <var data-var='date'>25</var>, <var data-var='time'>11:30</var> AEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>25</var>, <var data-var='time'>11:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>19</var>, <var data-var='time'>16:55</var> AEST Scheduled - We will be undergoing scheduled maintenance affecting the following: - Call processing We are not expecting any disruption during this maintenance window.

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SecureCo status is UP

Lastest published events

Maintenance Notification: Infrastructure upgrade

Maintenance Notification: Release 9.9.3 Self Service Provisioning Impact

Maintenance Notification – API, HPP and Portal - CR: SM-208

SecureCo Services, Components and Regions

Recent SecureCo events

Maintenance Notification: Infrastructure upgrade

Maintenance Notification: Release 9.9.3 Self Service Provisioning Impact

Maintenance Notification – API, HPP and Portal - CR: SM-208

Maintenance Notification: CR-SM258 AU1, AU2 and AU3 Regions

Maintenance Notification: CR-SM250 - Self Service Provisioning Impact

Audio issues on calls