May <var data-var='date'>21</var>, <var data-var='time'>23:00</var> AEST Completed - The scheduled maintenance has been completed. May <var data-var='date'>21</var>, <var data-var='time'>22:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>11</var>, <var data-var='time'>15:38</var> AEST Scheduled - Essential maintenance is being conducted in the core network in the Australian Region.. There will be no disruption to services during this maintenance window.

Essential maintenance: CR SM-132 - Core Networking

May <var data-var='date'>20</var>, <var data-var='time'>00:00</var> AEST Completed - The scheduled maintenance has been completed. May <var data-var='date'>19</var>, <var data-var='time'>20:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>11</var>, <var data-var='time'>15:42</var> AEST Scheduled - We will be undergoing scheduled maintenance to support IVP release 9.8.6 The following components will be affected by this maintenance: Self Service Portal - https://portal.ivp.secureco.co We are expecting a period of 5 minutes where self-service provisioning may be unavailable during this maintenance window.

Maintenance Notification: Release 9.8.6 Self Service Provisioning Impact

Apr <var data-var='date'>30</var>, <var data-var='time'>00:00</var> AEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>29</var>, <var data-var='time'>22:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>22</var>, <var data-var='time'>14:13</var> AEST Scheduled - We will be undergoing scheduled maintenance to support IVP release R 9.8.5 The following components will be affected by this maintenance: Self Service Portal - https://portal.ivp.secureco.co We are expecting a period of 5 minutes where self-service provisioning may be unavailable during this maintenance window. - Voice gateway calling will not be affected during the maintenance window. - Agentic payment bots (Payment IVR) will not be affected during the maintenance window.

Maintenance Notification: Release R9.8.5 Self Service Provisioning

Apr <var data-var='date'>22</var>, <var data-var='time'>22:30</var> AEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>22</var>, <var data-var='time'>21:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>13</var>, <var data-var='time'>16:21</var> AEST Scheduled - We will be undergoing scheduled maintenance to support IVP SBC configuration changes. These changes are to address TLS connectivity interop issues identified. No disruption to calls are expected.

Maintenance Notification: SBC Changes Configuration Updates - CR SM-106, SM110

Apr <var data-var='date'>22</var>, <var data-var='time'>16:11</var> AEST Resolved - This incident has been resolved. Apr <var data-var='date'>22</var>, <var data-var='time'>12:44</var> AEST Monitoring - We have been notified by the carrier that the issue has been resolved. Apr <var data-var='date'>22</var>, <var data-var='time'>12:34</var> AEST Investigating - SecureCo has been notified by one of the carriers in AU about an issue affecting their inbound and outbound voice services across Australian carriers. The incident was identified at 22 April 2026, 11:05 (AEST) and is under investigation. Current known impact: Intermittent inbound call failures, including toll-free (1800) services Outbound calls may experience brief disruption but are generally completing via automatic rerouting. We are monitoring the situation and will provide further updates as they become available.

AU carriage intermittent issues

Apr <var data-var='date'>10</var>, <var data-var='time'>00:30</var> AEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 9</var>, <var data-var='time'>20:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 2</var>, <var data-var='time'>12:45</var> AEDT Scheduled - We will be undergoing scheduled maintenance to support IVP release 9.8.4 The following components will be affected by this maintenance: Self Service Portal - https://portal.ivp.secureco.co We are expecting a period of 5 minutes where self-service provisioning may be unavailable during this maintenance window.

Maintenance Notification: Release 9.8.4 Self Service Provisioning Impact

Apr <var data-var='date'> 9</var>, <var data-var='time'>00:30</var> AEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 8</var>, <var data-var='time'>22:30</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>26</var>, <var data-var='time'>10:35</var> AEDT Scheduled - A maintenance window for the SecureCo API, Secure Portal and SecureCo Hosted Payments Pages and Contact Centre Payment services has been scheduled. Environment - Production Description Functionality and current services will remain unchanged during this maintenance. URLs Affected api.secureco.co portal.secureco.co payments.secureco.co Customer Impact There may be an interruption of approximately 10 -15 minutes to these services during the maintenance window. More Information For more information, please raise a ticket at https://servicedesk.secureco.co

Maintenance Notification – API, HPP and Portal - CR: SM-113

Apr <var data-var='date'> 1</var>, <var data-var='time'>23:30</var> AEDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 1</var>, <var data-var='time'>20:30</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>31</var>, <var data-var='time'>17:49</var> AEDT Scheduled - We will be undergoing scheduled maintenance in the following regions: AU3 20.30 pm AEDT for 30 mins AU2 21.00 pm AEDT for 30 mins AU1 21.30 pm AEDT for 30 mins The maintenance schedule does not impact call processing.

Maintenance Notification: AU3, AU2 and AU1 Region Updates

Apr <var data-var='date'> 1</var>, <var data-var='time'>22:30</var> AEDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 1</var>, <var data-var='time'>20:31</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 1</var>, <var data-var='time'>16:15</var> AEDT Scheduled - We will be undergoing scheduled maintenance to renew our SSL certificates on all AU region SBCs. We are expecting a period of 1 minutes where the running SBC SSL service will be restarted to reflect the new SSL certificates. This will not impact any active calls, during this maintenance event. New calls placed during this event that are using TLS as the sip protocol, may experience some PDD, whilst the new certificates are being loaded by the SBCs.

Maintenance Notification: SSL Certificate updates on AU region SBCs

Apr <var data-var='date'> 1</var>, <var data-var='time'>13:00</var> AEDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 1</var>, <var data-var='time'>11:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>31</var>, <var data-var='time'>17:44</var> AEDT Scheduled - We will be undergoing scheduled maintenance in the following regions: EU1 Midnight UTC for 30 mins UK1 00:30 UTC for 30 mins US1 01:00 UTC for 30 mins The maintenance schedule does not impact call processing.

Maintenance Notification US1, EU1 & UK1 region updates

Mar <var data-var='date'>30</var>, <var data-var='time'>23:30</var> AEDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>30</var>, <var data-var='time'>20:30</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>27</var>, <var data-var='time'>16:42</var> AEDT Scheduled - We will be undergoing essential maintenance. The following components will be affected: Call orchestrator We are not expecting any interruptions during this maintenance

Essential maintenance: Call Orchestrator - AU1, AU2 - SM-115

Mar <var data-var='date'>23</var>, <var data-var='time'>23:00</var> AEDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>23</var>, <var data-var='time'>20:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>20</var>, <var data-var='time'>15:57</var> AEDT Scheduled - We will be undergoing scheduled maintenance The following components will be affected by this maintenance: Call orchestrator We are expecting a period of 10 minutes where calls may be impacted

Maintenance Notification: SM-74

Mar <var data-var='date'>11</var>, <var data-var='time'>06:00</var> AEDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>10</var>, <var data-var='time'>21:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 2</var>, <var data-var='time'>15:55</var> AEDT Scheduled - We will be undergoing scheduled maintenance to IVP We are expecting a period of 1 - 30 per region minutes where calls and voice gateway may have reduced functionality. Calls in progress will not be impacted.

IVP Maintenance Notification

Mar <var data-var='date'> 3</var>, <var data-var='time'>21:30</var> AEDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 3</var>, <var data-var='time'>19:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>18</var>, <var data-var='time'>16:51</var> AEDT Scheduled - We will be undergoing scheduled maintenance to support IVP release 9.8-CO2 The following components will be affected by this maintenance: Self Service Portal - https://portal.ivp.secureco.co We are expecting a period of 3-5 minutes where self-service provisioning may be unavailable during this maintenance window.

Maintenance Notification: Release 9.8-CO2 Self Service Provisioning Impact

Feb <var data-var='date'>26</var>, <var data-var='time'>08:27</var> AEDT Resolved - This incident has been resolved. Feb <var data-var='date'>26</var>, <var data-var='time'>07:37</var> AEDT Update - We are continuing to monitor for any further issues. Feb <var data-var='date'>26</var>, <var data-var='time'>05:42</var> AEDT Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>26</var>, <var data-var='time'>05:41</var> AEDT Identified - The issue has been identified and a fix has been deployed. Feb <var data-var='date'>26</var>, <var data-var='time'>05:19</var> AEDT Investigating - We are currently investigating errors seen in Payment IVR transaction processing

Payment IVR failures

Feb <var data-var='date'>26</var>, <var data-var='time'>01:30</var> AEDT Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>25</var>, <var data-var='time'>22:30</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>12</var>, <var data-var='time'>15:02</var> AEDT Scheduled - A maintenance window for the SecureCo API, Secure Portal and SecureCo Hosted Payments Pages and Contact Centre Payment services has been scheduled. Environment - Production Description Functionality and current services will remain unchanged during this maintenance. URLs Affected api.secureco.co portal.secureco.co payments.secureco.co Customer Impact There may be an interruption of approximately 10 -15 minutes to these services during the maintenance window. More Information For more information, please raise a ticket at https://servicedesk.secureco.co

Maintenance Notification – API, HPP and Portal - CR: SM71

Feb <var data-var='date'>24</var>, <var data-var='time'>06:30</var> AEDT Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>24</var>, <var data-var='time'>06:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>20</var>, <var data-var='time'>15:15</var> AEDT Scheduled - Essential network maintenance has been scheduled. There is no expected impact to any systems or connectivity during this maintenance window.

Essential Call Orchestration Maintenance - CR SM-96

Feb <var data-var='date'>17</var>, <var data-var='time'>22:00</var> AEDT Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>17</var>, <var data-var='time'>19:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>12</var>, <var data-var='time'>16:38</var> AEDT Scheduled - We will be undergoing scheduled maintenance The following components will be affected by this maintenance: Self Service Portal - https://portal.ivp.secureco.co We are expecting a period of 1-30 minutes where self-service provisioning may be unavailable during this maintenance window.

Maintenance Notification: Self Service Provisioning Impact : CR# SM-67

Feb <var data-var='date'>10</var>, <var data-var='time'>20:30</var> AEDT Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>10</var>, <var data-var='time'>19:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'> 3</var>, <var data-var='time'>10:37</var> AEDT Scheduled - We will be undergoing scheduled maintenance to support IVP release 9.8 - Performance Improvements The following components may be affected by this maintenance: Self Service Portal - https://portal.ivp.secureco.co We are not expecting any outage, the self-service provisioning may be degraded during this maintenance window. For more information, please raise a ticket via https://servicedesk.secureco.co

Maintenance Notification: Release 9.8 -  Performance Improvements

Feb <var data-var='date'> 7</var>, <var data-var='time'>03:30</var> AEDT Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 7</var>, <var data-var='time'>03:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'> 3</var>, <var data-var='time'>10:49</var> AEDT Scheduled - Essential Supporting Services maintenance has been scheduled. There is no expected impact to any systems or connectivity during this maintenance window. For more information, please raise a ticket via https://servicedesk.secureco.co

Essential Supporting Services Maintenance - CR SM64

Jan <var data-var='date'>29</var>, <var data-var='time'>23:00</var> AEDT Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>29</var>, <var data-var='time'>19:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>20</var>, <var data-var='time'>10:40</var> AEDT Scheduled - We will be undergoing scheduled maintenance to support IVP release 9.8.2 The following components may be affected by this maintenance: Self Service Portal - https://portal.ivp.secureco.co We are not expecting any outage, the self-service provisioning may be degraded during this maintenance window. For more information, please raise a ticket via https://servicedesk.secureco.co

IVP Maintenance: Release 9.8.2 - CR SM-45 - Self Service Provisioning Impact

Jan <var data-var='date'>28</var>, <var data-var='time'>23:30</var> AEDT Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>28</var>, <var data-var='time'>23:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>20</var>, <var data-var='time'>10:21</var> AEDT Scheduled - Maintenance is being conducted in the AU1 region. There will be no disruption to services during this maintenance window.

IVP Maintenance: CR SM-48 - AU1

Jan <var data-var='date'>28</var>, <var data-var='time'>01:00</var> AEDT Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>28</var>, <var data-var='time'>00:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>20</var>, <var data-var='time'>10:12</var> AEDT Update - We will be undergoing scheduled maintenance during this time. Jan <var data-var='date'>20</var>, <var data-var='time'>10:11</var> AEDT Scheduled - Maintenance is being conducted in the AU2 region. There will be no disruption to services during this maintenance window.

IVP Maintenance: CR SM-46 - AU2

Jan <var data-var='date'>27</var>, <var data-var='time'>23:30</var> AEDT Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>27</var>, <var data-var='time'>22:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>20</var>, <var data-var='time'>10:16</var> AEDT Scheduled - Essential network maintenance has been scheduled. There is no expected impact to any systems or connectivity during this maintenance window.

Essential Network Maintenance - CR SM56

Jan <var data-var='date'>27</var>, <var data-var='time'>23:00</var> AEDT Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>27</var>, <var data-var='time'>19:00</var> AEDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>20</var>, <var data-var='time'>10:28</var> AEDT Scheduled - We will be undergoing scheduled maintenance to support IVP release 9.8 We are not expecting any impact to any service during this maintenance

Is SecureCo down?

SecureCo status is UP

Lastest published events

Essential maintenance: CR SM-132 - Core Networking

Maintenance Notification: Release 9.8.6 Self Service Provisioning Impact

Maintenance Notification: Release R9.8.5 Self Service Provisioning

SecureCo Services, Components and Regions

Recent SecureCo events

Essential maintenance: CR SM-132 - Core Networking

Maintenance Notification: Release 9.8.6 Self Service Provisioning Impact

Maintenance Notification: Release R9.8.5 Self Service Provisioning

Maintenance Notification: SBC Changes Configuration Updates - CR SM-106, SM110

AU carriage intermittent issues

Maintenance Notification: Release 9.8.4 Self Service Provisioning Impact

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Is SecureCo down?

SecureCo status is UP

Lastest published events

Essential maintenance: CR SM-132 - Core Networking

Maintenance Notification: Release 9.8.6 Self Service Provisioning Impact

Maintenance Notification: Release R9.8.5 Self Service Provisioning

SecureCo Services, Components and Regions

Recent SecureCo events

Essential maintenance: CR SM-132 - Core Networking

Maintenance Notification: Release 9.8.6 Self Service Provisioning Impact

Maintenance Notification: Release R9.8.5 Self Service Provisioning

Maintenance Notification: SBC Changes Configuration Updates - CR SM-106, SM110

AU carriage intermittent issues

Maintenance Notification: Release 9.8.4 Self Service Provisioning Impact

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!