THIS IS A SCHEDULED EVENT Jul <var data-var='date'>13</var>, <var data-var='time'>20:00</var> AEST &nbsp;-&nbsp; Jul <var data-var='date'>14</var>, <var data-var='time'>00:00</var> AEST Jul <var data-var='date'> 6</var>, <var data-var='time'>16:02</var> AEST Scheduled - We will be undergoing scheduled maintenance to support IVP release 9.8.9 The following components will be affected by this maintenance: Self Service Portal - https://portal.ivp.secureco.co We are expecting a period of 5 minutes where self-service provisioning may be unavailable during this maintenance window.

Maintenance Notification: Release 9.8.9 Self Service Provisioning Impact

THIS IS A SCHEDULED EVENT Jul <var data-var='date'>9</var>, <var data-var='time'>22:00</var> AEST &nbsp;-&nbsp; Jul <var data-var='date'>10</var>, <var data-var='time'>00:00</var> AEST Jul <var data-var='date'> 6</var>, <var data-var='time'>16:06</var> AEST Scheduled - We will be performing maintenance on our Australian Carriage. A small percentage of traffic on this redundant carriage may have an increased retry time and have to be retried during a 5 minute window during the maintenance window.

Maintenance Notification - SM-170 - Essential Carrier Maintenance

Jul <var data-var='date'> 1</var>, <var data-var='time'>23:30</var> AEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 1</var>, <var data-var='time'>23:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>19</var>, <var data-var='time'>17:00</var> AEST Scheduled - We will be undergoing scheduled maintenance affecting the following: - Call processing We are not expecting any disruption during this maintenance window.

Maintenance Notification: Call Processing AU2

Jul <var data-var='date'> 1</var>, <var data-var='time'>23:00</var> AEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 1</var>, <var data-var='time'>22:30</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>19</var>, <var data-var='time'>16:59</var> AEST Scheduled - We will be undergoing scheduled maintenance affecting the following: - Call processing We are not expecting any disruption during this maintenance window.

Maintenance Notification: Call Processing AU3

Jul <var data-var='date'> 1</var>, <var data-var='time'>22:30</var> AEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 1</var>, <var data-var='time'>22:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>19</var>, <var data-var='time'>16:58</var> AEST Scheduled - We will be undergoing scheduled maintenance affecting the following: - Call processing We are not expecting any disruption during this maintenance window.

Maintenance Notification: Call Processing AU1

Jun <var data-var='date'>26</var>, <var data-var='time'>00:00</var> AEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>25</var>, <var data-var='time'>20:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>15</var>, <var data-var='time'>15:50</var> AEST Scheduled - We will be undergoing scheduled maintenance to support IVP release 9.8.8 The following components will be affected by this maintenance: Self Service Portal - https://portal.ivp.secureco.co We are expecting a period of 5 minutes where self-service provisioning may be unavailable during this maintenance window.

Maintenance Notification: Release 9.8.8 Self Service Provisioning Impact

Jun <var data-var='date'>25</var>, <var data-var='time'>11:30</var> AEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>25</var>, <var data-var='time'>11:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>19</var>, <var data-var='time'>16:55</var> AEST Scheduled - We will be undergoing scheduled maintenance affecting the following: - Call processing We are not expecting any disruption during this maintenance window.

Maintenance Notification: Call Processing US1

Jun <var data-var='date'>25</var>, <var data-var='time'>11:01</var> AEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>25</var>, <var data-var='time'>10:30</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>19</var>, <var data-var='time'>16:54</var> AEST Scheduled - We will be undergoing scheduled maintenance affecting the following: - Call processing We are not expecting any disruption during this maintenance window.

Maintenance Notification: Call Processing UK1

Jun <var data-var='date'>25</var>, <var data-var='time'>10:31</var> AEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>25</var>, <var data-var='time'>10:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>19</var>, <var data-var='time'>16:53</var> AEST Scheduled - We will be undergoing scheduled maintenance affecting the following: - Call processing We are not expecting any disruption during this maintenance window.

Maintenance Notification: Call Processing EU1

Jun <var data-var='date'>19</var>, <var data-var='time'>00:00</var> AEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>18</var>, <var data-var='time'>22:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>15</var>, <var data-var='time'>15:46</var> AEST Scheduled - A maintenance window for the SecureCo API, Secure Portal and SecureCo Hosted Payments Pages and Contact Centre Payment services has been scheduled. Environment - Production Description Functionality and current services will remain unchanged during this maintenance. URLs Affected api.secureco.co portal.secureco.co payments.secureco.co Customer Impact There may be an interruption of approximately 1 -5 minute to these services during the maintenance window. More Information For more information, please raise a ticket at https://servicedesk.secureco.co

Maintenance Notification – API, HPP and Portal - CR: SM-160

Jun <var data-var='date'>18</var>, <var data-var='time'>10:50</var> AEST Resolved - This incident has been resolved. Jun <var data-var='date'>17</var>, <var data-var='time'>13:40</var> AEST Monitoring - A fix has been deployed and we are monitoring the IVP portal performance Jun <var data-var='date'>16</var>, <var data-var='time'>13:34</var> AEST Identified - Our team has identified the problem and is working on the fix Jun <var data-var='date'>16</var>, <var data-var='time'>10:28</var> AEST Investigating - We are investigating unusual errors and some performance degradation of our self-service IVP portal / API. This is related to the Portal only and has no impact on calls\payments processing.

IVP Self Service Portal errors

Jun <var data-var='date'>17</var>, <var data-var='time'>14:00</var> AEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>17</var>, <var data-var='time'>13:30</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>17</var>, <var data-var='time'>12:29</var> AEST Scheduled - We will be undergoing essential maintenance to support IVP. The following components will be affected by this maintenance: Self Service Portal - https://portal.ivp.secureco.co We are not expecting self-service provisioning to be unavailable during this maintenance window.

Maintenance Notification: Self Service Provisioning Impact

Jun <var data-var='date'>16</var>, <var data-var='time'>17:05</var> AEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>16</var>, <var data-var='time'>16:35</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>16</var>, <var data-var='time'>16:32</var> AEST Scheduled - We will be undergoing scheduled maintenance to support IVP. The following components will be affected by this maintenance: Self Service Portal - https://portal.ivp.secureco.co We are expecting a period of less than a minute where self-service provisioning may be unavailable during this maintenance window.

Jun <var data-var='date'>10</var>, <var data-var='time'>00:00</var> AEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 9</var>, <var data-var='time'>22:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 1</var>, <var data-var='time'>15:44</var> AEST Scheduled - A maintenance window for the SecureCo API, Secure Portal and SecureCo Hosted Payments Pages and Contact Centre Payment services has been scheduled. Environment - Production Description Functionality and current services will remain unchanged during this maintenance. URLs Affected api.secureco.co portal.secureco.co payments.secureco.co Customer Impact There may be an interruption of approximately 1 -5 minute to these services during the maintenance window. More Information For more information, please raise a ticket at https://servicedesk.secureco.co

Maintenance Notification – API, HPP and Portal - SM-160

Jun <var data-var='date'> 9</var>, <var data-var='time'>23:30</var> AEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 9</var>, <var data-var='time'>20:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>29</var>, <var data-var='time'>11:38</var> AEST Scheduled - We will be undergoing scheduled maintenance to support IVP release 9.8.7 The following components will be affected by this maintenance: Self Service Portal - https://portal.ivp.secureco.co We are expecting a period of 5 minutes where self-service provisioning may be unavailable during this maintenance window.

Maintenance Notification: Release 9.8.7 Self Service Provisioning Impact

Jun <var data-var='date'> 3</var>, <var data-var='time'>23:30</var> AEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 3</var>, <var data-var='time'>23:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 3</var>, <var data-var='time'>23:00</var> AEST Scheduled - Essential maintenance is being conducted in the AU2 region. There will be no disruption to services during this maintenance window.

Essential maintenance: SM145 - AU2

Jun <var data-var='date'> 3</var>, <var data-var='time'>23:00</var> AEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 3</var>, <var data-var='time'>22:30</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 3</var>, <var data-var='time'>22:30</var> AEST Scheduled - Essential maintenance is being conducted in the AU3 region. There will be no disruption to services during this maintenance window.

Essential maintenance: SM145 - AU3

Jun <var data-var='date'> 3</var>, <var data-var='time'>22:31</var> AEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 3</var>, <var data-var='time'>22:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 3</var>, <var data-var='time'>22:00</var> AEST Scheduled - Essential maintenance is being conducted in the AU1 region. There will be no disruption to services during this maintenance window.

Essential maintenance: SM145- AU1

May <var data-var='date'>29</var>, <var data-var='time'>11:04</var> AEST Resolved - Services have now returned to normal. May <var data-var='date'>29</var>, <var data-var='time'>10:03</var> AEST Update - We are continuing to monitor for any further issues. May <var data-var='date'>29</var>, <var data-var='time'>10:00</var> AEST Monitoring - The fix has been successful and transactions should now work as expected. Will continue to monitor to ensure normal operation, May <var data-var='date'>29</var>, <var data-var='time'>09:20</var> AEST Identified - We have found the cause of the issue and a fix is now being prepared and implemented. May <var data-var='date'>29</var>, <var data-var='time'>09:04</var> AEST Investigating - We are currently investigating an issue with certain payment types. Some payments may be impacted.

Issue with certain payment types

May <var data-var='date'>28</var>, <var data-var='time'>11:30</var> AEST Completed - The scheduled maintenance has been completed. May <var data-var='date'>28</var>, <var data-var='time'>11:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>25</var>, <var data-var='time'>16:45</var> AEST Scheduled - Essential maintenance is being conducted in the US1 region. There will be no disruption to services during this maintenance window.

Essential maintenance: SM-144 - US1

May <var data-var='date'>28</var>, <var data-var='time'>11:01</var> AEST Completed - The scheduled maintenance has been completed. May <var data-var='date'>28</var>, <var data-var='time'>10:30</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>25</var>, <var data-var='time'>16:44</var> AEST Scheduled - Essential maintenance is being conducted in the UK1 region. There will be no disruption to services during this maintenance window.

Essential maintenance: SM-144 - UK1

May <var data-var='date'>28</var>, <var data-var='time'>10:30</var> AEST Completed - The scheduled maintenance has been completed. May <var data-var='date'>28</var>, <var data-var='time'>10:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>25</var>, <var data-var='time'>16:42</var> AEST Scheduled - Essential maintenance is being conducted in the EU1 region. There will be no disruption to services during this maintenance window.

Essential maintenance: SM-144 - EU1

May <var data-var='date'>21</var>, <var data-var='time'>23:00</var> AEST Completed - The scheduled maintenance has been completed. May <var data-var='date'>21</var>, <var data-var='time'>22:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>11</var>, <var data-var='time'>15:38</var> AEST Scheduled - Essential maintenance is being conducted in the core network in the Australian Region.. There will be no disruption to services during this maintenance window.

Essential maintenance: CR SM-132 - Core Networking

May <var data-var='date'>20</var>, <var data-var='time'>00:00</var> AEST Completed - The scheduled maintenance has been completed. May <var data-var='date'>19</var>, <var data-var='time'>20:00</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>11</var>, <var data-var='time'>15:42</var> AEST Scheduled - We will be undergoing scheduled maintenance to support IVP release 9.8.6 The following components will be affected by this maintenance: Self Service Portal - https://portal.ivp.secureco.co We are expecting a period of 5 minutes where self-service provisioning may be unavailable during this maintenance window.

Maintenance Notification: Release 9.8.6 Self Service Provisioning Impact

May <var data-var='date'>18</var>, <var data-var='time'>14:50</var> AEST Resolved - Due to the failure of an emergency change required to ensure the security, integrity and availability of the AU1, AU2 and AU3 regions, we are aware that customer experienced call failures during new call attempts for approximately 15 to 20 minutes from approximately 14h50 AEST on 18/05/2026. Active calls did not experience any impact and the issue was confirmed resolved at 15h08, with monitoring revealing all calls connecting successfully from that time onwards.

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Maintenance Notification: Call Processing AU2

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Maintenance Notification: Release 9.8.9 Self Service Provisioning Impact

Maintenance Notification - SM-170 - Essential Carrier Maintenance

Maintenance Notification: Call Processing AU2

Maintenance Notification: Call Processing AU3

Maintenance Notification: Call Processing AU1

Maintenance Notification: Release 9.8.8 Self Service Provisioning Impact

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Is SecureCo down?

SecureCo status is UP

Lastest published events

Maintenance Notification: Call Processing AU2

Maintenance Notification: Call Processing AU3

Maintenance Notification: Call Processing AU1

SecureCo Services, Components and Regions

Recent SecureCo events

Maintenance Notification: Release 9.8.9 Self Service Provisioning Impact

Maintenance Notification - SM-170 - Essential Carrier Maintenance

Maintenance Notification: Call Processing AU2

Maintenance Notification: Call Processing AU3

Maintenance Notification: Call Processing AU1

Maintenance Notification: Release 9.8.8 Self Service Provisioning Impact

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