May <var data-var='date'> 4</var>, <var data-var='time'>17:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 4</var>, <var data-var='time'>14:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>27</var>, <var data-var='time'>11:51</var> PDT Scheduled - SecureAuth Cloud Services will undergo scheduled maintenance on Monday, May 4, 2026, at 2:00 PM PDT. The maintenance window is expected to last approximately 3 hours. No service downtime is anticipated during this period. If you have any questions or concerns, please contact our Support team by submitting a ticket at: https://support.secureauth.com

SecureAuth Cloud Services Maintenance - Monday, May 4, 2026

Apr <var data-var='date'>23</var>, <var data-var='time'>03:34</var> PDT Resolved - The problem has been resolved. Resolved - The component IAM SaaS AU Region is down and we&#x27;re working on it. Apr <var data-var='date'>23</var>, <var data-var='time'>03:31</var> PDT Identified - Our team of engineers are investigating. Firing - The component IAM SaaS AU Region is down and we&#x27;re working on it.

IAM SaaS AU Region - Something has gone wrong

Apr <var data-var='date'>21</var>, <var data-var='time'>01:31</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>21</var>, <var data-var='time'>01:19</var> PDT Verifying - Verification is currently underway for the maintenance items. Apr <var data-var='date'>21</var>, <var data-var='time'>00:15</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>21</var>, <var data-var='time'>00:14</var> PDT Update - We will be undergoing scheduled maintenance during this time. Apr <var data-var='date'>21</var>, <var data-var='time'>00:12</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time.

Emergency maintenance window for https://sso.acceptto.com/

Apr <var data-var='date'>20</var>, <var data-var='time'>22:48</var> PDT Resolved - This incident has been resolved. An RCA will be added to the post mortem once the investigation is complete. If you have any questions regarding this matter or are experiencing any problems, please let us know by logging a ticket at https://support.secureauth.com. Thank you. Apr <var data-var='date'>20</var>, <var data-var='time'>21:56</var> PDT Monitoring - We have identified the issue and have implemented a fix. We will continue to monitor closely. An RCA will be added to the post mortem once the investigation is complete. If you have any questions regarding this matter or are experiencing any problems, please let us know by logging a ticket at https://support.secureauth.com. Thank you. Apr <var data-var='date'>20</var>, <var data-var='time'>21:47</var> PDT Investigating - We are currently investigating an issue affecting mfa.acceptto.com. We will provide updates as soon as we have more information. If you have any questions in the meantime, please log a case at https://support.secureauth.com.

Passwordless- Investigating Issue affecting mfa.acceptto.com

Apr <var data-var='date'>18</var>, <var data-var='time'>13:10</var> PDT Resolved - We have identified the issue and have implemented a solution. SSL errors have all been resolved. An RCA will be provided as soon as the investigation has been complete. If you have any questions, please reach out to support at https://support.secureauth.com. Apr <var data-var='date'>18</var>, <var data-var='time'>13:02</var> PDT Investigating - We are investigating reports of intermittent SSL Issues for Workforce Cloud IdP applications. We will provide updates as soon as we have more information. If you have any questions or concerns, please reach out to support at https://support.secureauth.com.

Intermittent SSL Errors Affecting Workforce Cloud IdP

Apr <var data-var='date'> 6</var>, <var data-var='time'>05:00</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 6</var>, <var data-var='time'>02:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>27</var>, <var data-var='time'>12:02</var> PDT Scheduled - SecureAuth Cloud Services will undergo scheduled maintenance on Monday, April 6, 2026, at 2:00 PM PDT. The maintenance window is expected to last approximately 3 hours. No service downtime is anticipated during this period. If you have any questions or concerns, please contact our Support team by submitting a ticket at: https://support.secureauth.com

SecureAuth Cloud Services Maintenance - April 6, 2026

Mar <var data-var='date'> 7</var>, <var data-var='time'>00:00</var> PST Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 6</var>, <var data-var='time'>23:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>27</var>, <var data-var='time'>12:06</var> PST Scheduled - SecureAuth Cloud Services will undergo scheduled maintenance on Friday, March 6, 2026, at 11:00 PM PST. The maintenance window is expected to last approximately one hour. No service downtime is anticipated during this period. If you have any questions or concerns, please contact our Support team by submitting a ticket at: https://support.secureauth.com

SecureAuth Cloud Services Maintenance - March 6, 2026

Mar <var data-var='date'> 6</var>, <var data-var='time'>04:07</var> PST Resolved - The problem has been resolved. Resolved - The component IAM SaaS US Region is down and we&#x27;re working on it. Mar <var data-var='date'> 6</var>, <var data-var='time'>04:04</var> PST Identified - Our team of engineers are investigating. Firing - The component IAM SaaS US Region is down and we&#x27;re working on it.

IAM SaaS US Region - Something has gone wrong

Feb <var data-var='date'>21</var>, <var data-var='time'>21:34</var> PST Resolved - The issue has been identified and resolved. The system is now operating normally. Feb <var data-var='date'>21</var>, <var data-var='time'>21:31</var> PST Identified - We are currently experiencing issues with processing some of the incoming requests. Our team is investigating the cause and working to restore full service as quickly as possible.

CIAM US Service Degradation

Feb <var data-var='date'>17</var>, <var data-var='time'>09:55</var> PST Resolved - We observed a ~1 minute disruption within our CIAM product in the US region. The disruption was quickly fixed, with no risk for further issues. If you have any questions regarding this matter, please reach out to our Support Team at https://support.secureauth.com.

CIAM US Region Disruption

Jan <var data-var='date'>14</var>, <var data-var='time'>20:47</var> PST Resolved - Our SMS and Telephony provider has informed us that the network issues previously reported by Multiple Operators from the US have been resolved. Operator end users should no longer experience delays receiving SMS messages as all services are now functioning properly. Jan <var data-var='date'>14</var>, <var data-var='time'>11:28</var> PST Monitoring - Our SMS and Telephony provider has indicated that they are currently experiencing quality degradation toward US Multiple Operators. Customers that send SMS messages to Multiple Operators users may notice a difficulties in message delivery. Verizon has reported a major incident affecting SMS and Telephony Services. If you have any questions regarding this matter, please reach out to our Support Team at https://support.secureauth.com.

SMS Service - Operator Service Alert

Jan <var data-var='date'> 3</var>, <var data-var='time'>03:00</var> PST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'> 3</var>, <var data-var='time'>00:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>19</var>, <var data-var='time'>12:39</var> PST Scheduled - SecureAuth will perform scheduled maintenance on SecureAuth Cloud Services on Saturday, January 3, beginning at 12:00 AM PST, with an expected duration of up to 3 hours. This maintenance includes infrastructure updates designed to further improve the resiliency and hardening of our platform. No service disruption is expected during this maintenance window. If you have any questions or concerns, please contact our Customer Success team at support@secureauth.com

System Maintenance - SecureAuth Cloud Services - January 3rd, 2026

Dec <var data-var='date'>16</var>, <var data-var='time'>16:21</var> PST Resolved - This incident has been resolved. May <var data-var='date'>17</var>, <var data-var='time'>10:07</var> PDT Identified - Authentication Issues for Hybrid/ On-Prem Customers using New Experience Realms We have identified an issue affecting a subset of Hybrid / On-Prem customers. The Authentication attempts using the new experience may fail and display an 'Invalid User' error to end users due to expired certificates, even after ACRU has been completed. To avoid being impacted, refer to the steps in the knowledge base article below to deploy the fix. (https://support.secureauth.com/hc/en-us/articles/37586282092820-Authentication-attempts-against-New-Experience-Datastores-fail-with-Invalid-User-after-SecureAuth-G3-Intermediate-Certificates-have-expired) If you have any questions regarding this issue or require assistance with applying the fix, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.

Authentication Issues for Hybrid/ On-Prem Customers using New Experience Realms

Dec <var data-var='date'>15</var>, <var data-var='time'>15:12</var> PST Resolved - The incident has been resolved. We will continue to monitor and will provide an RCA once the post-mortem investigation is complete. If you have any questions or require assistance in the meantime, please contact support at https://support.secureauth.com Dec <var data-var='date'>15</var>, <var data-var='time'>14:56</var> PST Monitoring - A fix has been implemented and we are monitoring the results. If you are still having issues, please let us know by logging a ticket at https://support.secureauth.com Dec <var data-var='date'>15</var>, <var data-var='time'>14:48</var> PST Update - We are continuing to work on a fix for this issue. Dec <var data-var='date'>15</var>, <var data-var='time'>14:43</var> PST Identified - The issue has been identified and our operations team is working on implementing a fix. Dec <var data-var='date'>15</var>, <var data-var='time'>14:00</var> PST Investigating - We are currently investigating a Cloud Services issue, and will provide updates as we have more information. If you have any questions in the meantime, please log a ticket at https://support.secureauth.com. Thank you

Cloud Services Issue

Dec <var data-var='date'> 6</var>, <var data-var='time'>08:38</var> PST Resolved - We have monitored the results of the fix for an extended period and have not observed any issues since the fix was implemented. The issue has been fully resolved. An RCA will be be posted once the post mortem investigation is complete. Dec <var data-var='date'> 6</var>, <var data-var='time'>00:05</var> PST Monitoring - We've identified the issue and have implemented a fix. We are continuing to monitor results and will provide a root cause once post mortem investigation is complete. Dec <var data-var='date'> 5</var>, <var data-var='time'>22:50</var> PST Investigating - We are investigating reports of intermittent issues with the Mobile Service potentially affecting Push and TOTP MFA methods. We will post updates as we gain understanding to the issue. SMS OTP and Telephony OTP services are operational and can be used as an alternative MFA option. If you have questions or require additional assistance, please log a ticket with support at https://support.secureauth.com.

Investigating intermittent issues with Mobile Service affecting Push and TOTP

Nov <var data-var='date'>19</var>, <var data-var='time'>01:53</var> PST Resolved - All workaround actions for SAIdP and Acceptto have been successfully reverted, and our systems have fully returned to their normal operating state. We have confirmed stable service across all components and no customer impact during the reversion process. Nov <var data-var='date'>18</var>, <var data-var='time'>11:06</var> PST Update - All services remain operational. We will continue to monitor. Any workaround actions that were taken for SAIdP and Acceptto will be reverted later this evening at 1am PST. No impact to customers. Once completed we will close this incident. Nov <var data-var='date'>18</var>, <var data-var='time'>06:50</var> PST Monitoring - Cloudflare reports a fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal. Nov <var data-var='date'>18</var>, <var data-var='time'>05:17</var> PST Update - Cloudflare identified the issue and started implementing a fix. In the meantime, we are continuing our efforts to restore full functionality as quickly as possible. Nov <var data-var='date'>18</var>, <var data-var='time'>04:30</var> PST Update - We are continuing to work on a fix for this issue. Nov <var data-var='date'>18</var>, <var data-var='time'>04:28</var> PST Identified - Cloudflare reports that they are seeing services recover; however, you may continue to experience higher-than-normal error rates as remediation efforts continue. We will provide further updates as additional information becomes available. Nov <var data-var='date'>18</var>, <var data-var='time'>04:23</var> PST Update - Our internal monitoring systems indicate that service functionality has returned to normal. However, Cloudflare has not yet confirmed full remediation of the underlying issue. We continue to closely monitor the situation. We remain in active communication with Cloudflare and will provide additional updates as soon as we have more information. Nov <var data-var='date'>18</var>, <var data-var='time'>04:19</var> PST Update - We have adjusted network routing for Passwordless to bypass Cloudflare infrastructure. This change should begin to take effect shortly, depending on DNS propagation and your ISP’s DNS settings. We continue to actively work on this issue and are coordinating closely with Cloudflare as they work toward full resolution. We will provide further updates as they become available. Nov <var data-var='date'>18</var>, <var data-var='time'>04:14</var> PST Investigating - Cloudflare is currently aware of and investigating a widespread issue affecting multiple customers. Our engineering team is actively working on this issue and coordinating closely with Cloudflare to fully assess the impact and expedite remediation. Further updates will be provided as more information becomes available.

Cloudflare global network incident

Oct <var data-var='date'>23</var>, <var data-var='time'>19:35</var> PDT Resolved - All services remain fully recovered. If you have any questions regarding this issue, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist. Oct <var data-var='date'>23</var>, <var data-var='time'>16:07</var> PDT Monitoring - All services are operational again and we are continuing to monitor. If you have any questions regarding this issue, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist. Oct <var data-var='date'>23</var>, <var data-var='time'>14:38</var> PDT Identified - We are starting to execute the implementation of a fix. This should take up to 30 minutes to be completely rolled out. If you have any questions regarding this issue, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist. Oct <var data-var='date'>23</var>, <var data-var='time'>13:51</var> PDT Update - We see heavy database utilization leading to service outages. We are in the process of failing over to secondary database to alleviate pressure. If you have any questions regarding this issue, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist. Oct <var data-var='date'>23</var>, <var data-var='time'>13:30</var> PDT Investigating - We are investigating an issue with our backend cloud services that may impact customer workflows. If you have any questions regarding this issue, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.

Cloud Service Degradation

Oct <var data-var='date'>20</var>, <var data-var='time'>17:29</var> PDT Resolved - All affected service issues continue to be operational. AWS has marked their incident as resolved (https://health.aws.amazon.com/health/status). We are updating this incident as Resolved. If you have any questions regarding this issue please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist. Oct <var data-var='date'>20</var>, <var data-var='time'>12:32</var> PDT Update - All affected service issues are now operational. We will continue to work closely with AWS and monitor their recovery efforts. Performance degradation may continue as recovery efforts on AWS services are performed. We will be closely monitoring our systems throughout this effort. If you have any questions regarding this issue or require assistance with using alternative MFA, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist. Oct <var data-var='date'>20</var>, <var data-var='time'>12:26</var> PDT Update - PUSH services to Android devices may experience degraded performance. All affected service issues are now operational. We will keep the Secureauth status page updated with any changes, including when service issues are resolved. If you have any questions regarding this issue or require assistance with using alternative MFA, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist. Oct <var data-var='date'>20</var>, <var data-var='time'>11:49</var> PDT Update - All affected service issues are now operational. We will continue to work closely with AWS and monitor their recovery efforts. Performance degradation may continue as recovery efforts on AWS services are performed. We will be closely monitoring our systems throughout this effort. If you have any questions regarding this issue or require assistance with using alternative MFA, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist. Oct <var data-var='date'>20</var>, <var data-var='time'>10:17</var> PDT Update - The ongoing AWS us-east-1 Incident (https://health.aws.amazon.com/health/status) is leading to limited functionality specifically regarding Secureauth PUSH services. Cloud customers will also see limited functionality with EMAIL services. If affected, customers are advised to use alternative MFA methods until the issue is resolved. We will keep the Secureauth status page updated with any changes, including when service issues are resolved. If you have any questions regarding this issue or require assistance with using alternative MFA, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist. Oct <var data-var='date'>20</var>, <var data-var='time'>09:34</var> PDT Update - The ongoing AWS us-east-1 Incident (https://health.aws.amazon.com/health/status) is leading to limited functionality specifically regarding Secureauth PUSH services. If affected, customers are advised to use alternative MFA methods until the issue is resolved. We will keep the Secureauth status page updated with any changes, including when service issues are resolved. If you have any questions regarding this issue or require assistance with using alternative MFA, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist. Oct <var data-var='date'>20</var>, <var data-var='time'>02:59</var> PDT Monitoring - All affected service issues are operational. We will continue to work closely with AWS and monitor their recovery efforts. Performance degradation may continue as recovery efforts on AWS services are performed. We will be closely monitoring our systems throughout this effort. If you have any questions regarding this issue or require assistance with applying the fix, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist. Oct <var data-var='date'>20</var>, <var data-var='time'>00:11</var> PDT Investigating - SecureAuth is experiencing major impact to our cloud services due to an ongoing AWS incident within the us-east-1 region. This includes authentication-related functions and 2FA methods such as PUSH notifications. Our teams are actively monitoring AWS recovery efforts and working to restore normal service levels as quickly as possible. If you have any questions regarding this issue or require assistance with applying the fix, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.

SecureAuth Cloud Service Impact

Aug <var data-var='date'>21</var>, <var data-var='time'>13:45</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>21</var>, <var data-var='time'>12:59</var> PDT Monitoring - We have applied the resolution and are no longer seeing 500 error spikes. We will continue to monitor. We will provide an update once available, please reach out to support@secureauth.com with any questions Aug <var data-var='date'>21</var>, <var data-var='time'>12:13</var> PDT Identified - IAM SaaS US Region is experiencing performance degradation, which is leading to an increase in 500 errors. We have identified the issue and are implementing a resolution. We will provide an update once available, please reach out to support@secureauth.com with any questions

Jul <var data-var='date'>25</var>, <var data-var='time'>22:00</var> PDT Completed - The scheduled maintenance was completed. Jul <var data-var='date'>25</var>, <var data-var='time'>21:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>18</var>, <var data-var='time'>09:57</var> PDT Scheduled - Scheduled - SecureAuth will carry out maintenance on SA IdP production cloud environment on Friday, July 25th 9:00 PM PT, lasting 6 hours. We do not anticipate any service interruption during this period. Please reach out to the customer success team at support@secureauth.com if you have any questions.

System Maintenance

Jun <var data-var='date'>11</var>, <var data-var='time'>10:43</var> PDT Resolved - The problem has been resolved. Resolved - The component IAM SaaS US Region is down and we&#x27;re working on it. Jun <var data-var='date'>11</var>, <var data-var='time'>10:41</var> PDT Identified - Our team of engineers are investigating. Firing - The component IAM SaaS US Region is down and we&#x27;re working on it.

Jun <var data-var='date'>11</var>, <var data-var='time'>10:41</var> PDT Resolved - The problem has been resolved. Resolved - The component IAM SaaS US Region is down and we&#x27;re working on it. Jun <var data-var='date'>11</var>, <var data-var='time'>10:38</var> PDT Identified - Our team of engineers are investigating. Firing - The component IAM SaaS US Region is down and we&#x27;re working on it.

Jun <var data-var='date'>11</var>, <var data-var='time'>10:37</var> PDT Resolved - The problem has been resolved. Resolved - The component IAM SaaS US Region is down and we&#x27;re working on it. Jun <var data-var='date'>11</var>, <var data-var='time'>10:31</var> PDT Identified - Our team of engineers are investigating. Firing - The component IAM SaaS US Region is down and we&#x27;re working on it.

Jun <var data-var='date'>11</var>, <var data-var='time'>10:31</var> PDT Resolved - The problem has been resolved. Resolved - The component IAM SaaS US Region is down and we&#x27;re working on it. Jun <var data-var='date'>11</var>, <var data-var='time'>10:30</var> PDT Identified - Our team of engineers are investigating. Firing - The component IAM SaaS US Region is down and we&#x27;re working on it.

Jun <var data-var='date'>11</var>, <var data-var='time'>10:30</var> PDT Resolved - The problem has been resolved. Resolved - The component IAM SaaS US Region is down and we&#x27;re working on it. Jun <var data-var='date'>11</var>, <var data-var='time'>10:27</var> PDT Identified - Our team of engineers are investigating. Firing - The component IAM SaaS US Region is down and we&#x27;re working on it.

Is SecureAuth Service down?

SecureAuth Service status is UP

Lastest published events

SecureAuth Cloud Services Maintenance - Monday, May 4, 2026

IAM SaaS AU Region - Something has gone wrong

Emergency maintenance window for https://sso.acceptto.com/

SecureAuth Service Services, Components and Regions

Recent SecureAuth Service events

SecureAuth Cloud Services Maintenance - Monday, May 4, 2026

IAM SaaS AU Region - Something has gone wrong

Emergency maintenance window for https://sso.acceptto.com/

Passwordless- Investigating Issue affecting mfa.acceptto.com

Intermittent SSL Errors Affecting Workforce Cloud IdP

SecureAuth Cloud Services Maintenance - April 6, 2026

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Is SecureAuth Service down?

SecureAuth Service status is UP

Lastest published events

SecureAuth Cloud Services Maintenance - Monday, May 4, 2026

IAM SaaS AU Region - Something has gone wrong

Emergency maintenance window for https://sso.acceptto.com/

SecureAuth Service Services, Components and Regions

Recent SecureAuth Service events

SecureAuth Cloud Services Maintenance - Monday, May 4, 2026

IAM SaaS AU Region - Something has gone wrong

Emergency maintenance window for https://sso.acceptto.com/

Passwordless- Investigating Issue affecting mfa.acceptto.com

Intermittent SSL Errors Affecting Workforce Cloud IdP

SecureAuth Cloud Services Maintenance - April 6, 2026

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!