Aug <var data-var='date'>18</var>, <var data-var='time'>13:06</var> MDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>18</var>, <var data-var='time'>12:06</var> MDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Aug <var data-var='date'>18</var>, <var data-var='time'>12:06</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>18</var>, <var data-var='time'>12:05</var> MDT Scheduled - We will be undergoing scheduled maintenance on Tuesday, August 18th, between 11 AM and (approximately) 12 PM PST (GMT-7). During this time, the console will be inaccessible and product indexing will be temporarily paused. No action is required on your part, and normal operations will resume immediately afterward

Scheduled Maintenance

Jun <var data-var='date'>26</var>, <var data-var='time'>00:04</var> MDT Resolved - This incident has been resolved. Jun <var data-var='date'>25</var>, <var data-var='time'>22:21</var> MDT Update - We are seeing intermittent issue in some region, where PLP page render gets error out due to JSX syntax error Jun <var data-var='date'>25</var>, <var data-var='time'>22:20</var> MDT Investigating - We are currently investigating this issue.

PLP not able to render due to Snap Bundle.js runtime error

Jun <var data-var='date'>11</var>, <var data-var='time'>08:34</var> MDT Resolved - This incident has been resolved. Jun <var data-var='date'>10</var>, <var data-var='time'>18:45</var> MDT Update - We are continuing to monitor for any further issues. Jun <var data-var='date'>10</var>, <var data-var='time'>18:34</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>10</var>, <var data-var='time'>18:26</var> MDT Identified - The issue has been identified, we are currently working on fixing the issue Jun <var data-var='date'>10</var>, <var data-var='time'>18:14</var> MDT Update - We are curently investigating the problem Jun <var data-var='date'>10</var>, <var data-var='time'>18:14</var> MDT Investigating - We are seeing a high indexing queue in multiple regions

High Indexing Queue

Jun <var data-var='date'>10</var>, <var data-var='time'>13:50</var> MDT Resolved - This issue has been resolved. All systems are operating normally, and error rates and performance have returned to expected levels. Jun <var data-var='date'>10</var>, <var data-var='time'>12:47</var> MDT Monitoring - Systems are currently stable. Error rates have returned to normal levels, and search performance is operating within expected thresholds. We are continuing to monitor closely and further analyze traffic patterns to prevent recurrence. Jun <var data-var='date'>10</var>, <var data-var='time'>12:32</var> MDT Identified - We experienced elevated error rates and intermittent performance degradation affecting search traffic due to a combination of infrastructure strain and unexpected automated traffic patterns. The issue primarily impacted search functionality and resulted in multiple brief spikes in server errors.

Intermittent 500 Errors

Dec <var data-var='date'> 1</var>, <var data-var='time'>05:12</var> MST Resolved - This incident has been resolved. Dec <var data-var='date'> 1</var>, <var data-var='time'>04:13</var> MST Update - Operations have returned to normal, we are continuing to monitor the situation. Dec <var data-var='date'> 1</var>, <var data-var='time'>03:56</var> MST Monitoring - Were seeing an increased error rate on search api requests in the Australia region.

Increased error rate on search

Oct <var data-var='date'>28</var>, <var data-var='time'>12:00</var> MDT Resolved - A subset of BigCommerce customers experienced product listing pages failing to load results due to a template change on the BigCommerce platform (we estimate). The change caused Searchspring’s Snap integration to misinterpret the “Search Results” page as a category, applying an invalid background filter that returned no products. The issue was intermittent and did not affect Searchspring’s core search service. Functionality was restored within minutes, likely following a rollback of the update by BigCommerce.

Snap customers on BigCommerce - brief PLP showing no-result issue

Oct <var data-var='date'>21</var>, <var data-var='time'>21:54</var> MDT Resolved - We have the incident fully resolved, all systems are stabilized. Oct <var data-var='date'>21</var>, <var data-var='time'>09:24</var> MDT Update - Systems are back to normal. Team are doing clean ups, expected to mark the incident to "Resolved" by the end of today EST. Oct <var data-var='date'>20</var>, <var data-var='time'>20:40</var> MDT Update - SMC and reporting panel is fully operational. Search, Indexing, and autocomplete fully back to normal state. We will be monitoring in the next 24 hours before we close this incident. Oct <var data-var='date'>20</var>, <var data-var='time'>18:19</var> MDT Update - Our Engineering team has brought Indexing Service back. We are still seeing reporting panel fail to render, we are working with our backend team and vendor to bring it back. We will be updating the individual service status in the next couple hours as services stabilize. Oct <var data-var='date'>20</var>, <var data-var='time'>17:32</var> MDT Update - We are seeing Search/Autocomplete fully recovered. SMC is mostly recovered, experiencing intermittent issue with reporting (not being able to render reports properly). Our Engineering team is still actively working on restoring our indexing services. Oct <var data-var='date'>20</var>, <var data-var='time'>16:59</var> MDT Update - Reporting in SMC is currently experiencing issues due to the same ongoing AWS outage. We are working on bringing it back. Oct <var data-var='date'>20</var>, <var data-var='time'>16:30</var> MDT Update - Management Console is back to Operational Oct <var data-var='date'>20</var>, <var data-var='time'>16:23</var> MDT Update - Our engineering team has taken Management Console out of maintenance mode. We are still working on bringing indexing service back. Oct <var data-var='date'>20</var>, <var data-var='time'>16:08</var> MDT Update - Search API/Autocomplete API are fully recovered. Engineering team is still working on fixes to bring Indexing service back. Oct <var data-var='date'>20</var>, <var data-var='time'>15:24</var> MDT Update - Search and Autocomplete is being recovered. Team is working on a fix to bring Indexing and Management back. Oct <var data-var='date'>20</var>, <var data-var='time'>14:30</var> MDT Update - We continue to observe some instability on AWS side as well as our vendor who's hosted on AWS. Team is still working on restoring the services, while monitoring the restoring effort of AWS. Oct <var data-var='date'>20</var>, <var data-var='time'>12:10</var> MDT Monitoring - We are monitoring the results for Search, Autocomplete, while waiting for AWS fix to propagate Oct <var data-var='date'>20</var>, <var data-var='time'>12:10</var> MDT Update - Search API is now back to normal level - we are monitoring Oct <var data-var='date'>20</var>, <var data-var='time'>12:05</var> MDT Update - Part of the services are brought back to normal level. We are still waiting on another AWS-dependent vendor to come back to normal before we take Management Console back) Oct <var data-var='date'>20</var>, <var data-var='time'>10:37</var> MDT Update - Updating impact: we have confirmed the impact is confined to the same region (us-east) as AWS has identified. Traffic on us-west and other regions are still fine. Oct <var data-var='date'>20</var>, <var data-var='time'>10:28</var> MDT Update - In order to protect our system and make sure we get services back as quickly as possible once AWS outage is recovered, we have to put our Management Console into maintenance mode. Users are blocked from making any changes as of now. Thanks for your understanding during this difficult time! Oct <var data-var='date'>20</var>, <var data-var='time'>09:41</var> MDT Update - We have isolated the problem to be fully related to AWS outages. Indexing, Search functionality and also management console are impacted. Oct <var data-var='date'>20</var>, <var data-var='time'>09:12</var> MDT Identified - We have identified an incident that our Search API is currently down, post AWS outage. The team is currently investigating, and identified a potential problem.

Search API Down

Oct <var data-var='date'>20</var>, <var data-var='time'>05:58</var> MDT Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>05:55</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>20</var>, <var data-var='time'>02:40</var> MDT Identified - AWS is currently having a major outage, this is impacting our indexing services https://health.aws.amazon.com/health/status

Major AWS Outage

Jul <var data-var='date'>23</var>, <var data-var='time'>15:47</var> MDT Resolved - The issue has been fully resolved, and all affected services are now operating as expected. Jul <var data-var='date'>23</var>, <var data-var='time'>15:27</var> MDT Monitoring - A fix has been implemented, and we are currently monitoring system performance to ensure the issue has been fully resolved. Jul <var data-var='date'>23</var>, <var data-var='time'>15:18</var> MDT Investigating - We are currently experiencing a high volume of 503 Service Unavailable errors impacting the search experience across a small subset of sites. This may result in degraded performance or temporary unavailability of search functionality for some users. Our team has identified the root cause and are working to resolve this issue. We will provide another update in 30 minutes or sooner.

503 Service Unavailable for small subset of customers

Mar <var data-var='date'> 5</var>, <var data-var='time'>03:08</var> MST Resolved - This incident has been resolved. Mar <var data-var='date'> 5</var>, <var data-var='time'>03:04</var> MST Update - We are continuing to monitor for any further issues. Mar <var data-var='date'> 5</var>, <var data-var='time'>03:04</var> MST Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'> 5</var>, <var data-var='time'>02:52</var> MST Identified - The issue has been identified and our teams are working on implementing a fix. We’ll provide more updates as soon as we have additional information. We will provide another update in 30 minutes or less. Mar <var data-var='date'> 5</var>, <var data-var='time'>02:17</var> MST Investigating - We are currently investigating an indexing issue for customers on the new Shopify connector. Our teams are actively working on a resolution and will provide an update within the next 30 minutes. We appreciate your patience.

Indexing issue

Mar <var data-var='date'> 3</var>, <var data-var='time'>23:57</var> MST Resolved - This incident has been resolved. Mar <var data-var='date'> 3</var>, <var data-var='time'>21:26</var> MST Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'> 3</var>, <var data-var='time'>21:19</var> MST Update - We are continuing to investigate this issue. Mar <var data-var='date'> 3</var>, <var data-var='time'>21:11</var> MST Investigating - We are currently investigating an issue preventing users from accessing the Searchspring Management Console (SMC). Our teams are actively working on a resolution and will provide an update within the next 30 minutes. We appreciate your patience.

Issue Accessing SMC

Oct <var data-var='date'>31</var>, <var data-var='time'>09:35</var> MDT Resolved - We have been monitoring the data that we are receiving from Shopify and are now satisfied that the undocumented API changes they made have been reverted. For customers who we had to temporarily disable live indexing, this functionality has been fully restored on your sites. We appreciate your patience during this time, and we’ll continue to keep a close eye on the situation to ensure consistent performance. Oct <var data-var='date'>29</var>, <var data-var='time'>10:49</var> MDT Monitoring - It appears that Shopify has rolled back the undocumented API changes that they made overnight, as we are now receiving data and collections have been restored. As we have not yet received a confirmation or update from Shopify, we are continuing to monitor the situation. Once we are confident that additional changes aren't being made by Shopify, we will mark this issue as resolved. Oct <var data-var='date'>29</var>, <var data-var='time'>09:58</var> MDT Update - We are currently awaiting an update from Shopify regarding API changes that they've made. Search is operational, however we are not receiving properly formatted Collection data from Shopify. Additionally, product data may be stale. We will provide additional information as it becomes available to us. Oct <var data-var='date'>29</var>, <var data-var='time'>08:31</var> MDT Update - Shopify has begun making changes to resolve the API issue which started last week. As a result of those changes, we are currently experiencing issues with data collection from their platform. Our team is currently investigating the root cause of the issue. We will provide another update within the next hour. Oct <var data-var='date'>28</var>, <var data-var='time'>11:02</var> MDT Update - Shopify has acknowledged the issue on their end is working towards a solution. They have not yet provided us with a timeline. Once they have implemented a fix, we will be able to evaluate if Live Indexing can be re-enabled for customers who were previously running it. Oct <var data-var='date'>24</var>, <var data-var='time'>11:24</var> MDT Update - We are continuing to work on a fix for this issue. Oct <var data-var='date'>23</var>, <var data-var='time'>20:40</var> MDT Update - We are still waiting on a technical response from a third-party provider. While we await their response Live Indexing is disable, however normal indexing functionality was restored with our previous status. Our next update will be once we've received a response from the third-party provider. Oct <var data-var='date'>23</var>, <var data-var='time'>15:45</var> MDT Update - We’ve identified the issue and implemented a workaround while we await a technical response from a third-party provider. We’ll keep you informed and provide an update as soon as we have more information. Oct <var data-var='date'>23</var>, <var data-var='time'>14:40</var> MDT Update - We continue to work on a fix to resolve the issue. We will update you again in approximately 30 minutes. Oct <var data-var='date'>23</var>, <var data-var='time'>13:28</var> MDT Update - We continue to work on a fix to resolve the issue. We will update you again in approximately 30 minutes. Oct <var data-var='date'>23</var>, <var data-var='time'>12:53</var> MDT Update - Work continues on the issue and we will update you again in another 30 minutes. Oct <var data-var='date'>23</var>, <var data-var='time'>12:23</var> MDT Identified - Our team is still working to resolve the issue for all impacted customers, and we appreciate your patience. We will provide another update in 30 minutes or less. Oct <var data-var='date'>23</var>, <var data-var='time'>11:42</var> MDT Investigating - We are currently experiencing an issue impacting a subset of Shopify customers, where products may be missing from collections. Our team has identified the issue and our teams are working on resolving the issue as quickly as possible. We will provide another update in 30 minutes or less.

Shopify: Products Missing from Collections

Oct <var data-var='date'>15</var>, <var data-var='time'>10:58</var> MDT Resolved - The source of the problem has been addressed and all customers who were impacted have either already been re-indexed, or are in the process of indexing. As those indexes complete, your site will function as expected. Oct <var data-var='date'>15</var>, <var data-var='time'>10:10</var> MDT Monitoring - We identified the issue as being a change in the default delimiter for handing BigCommerce data feeds. This impacted our ability to read the data feed structure for BigCommerce customers. We have corrected the issue and are re-indexing customer's who encountered the error, once the index is complete the problem should be resolved. Oct <var data-var='date'>15</var>, <var data-var='time'>09:43</var> MDT Identified - We are currently investigating an issue that is impacting the data structure of some BigCommerce customers. We believe we have found the source of the issue already and are currently working on resolving it.

Data feed issue with some Big Commerce customers

Oct <var data-var='date'> 7</var>, <var data-var='time'>16:47</var> MDT Resolved - The incident has been resolved and all affected sites are back to normal product exclusion numbers. Oct <var data-var='date'> 7</var>, <var data-var='time'>16:30</var> MDT Identified - We have detected an issue impacting a subset of Shopify clients, where more products than expected are being excluded. This is due to a recent change on Shopify’s end. Our engineering team is actively investigating the issue and working towards a resolution. We will provide an update within the next 30 minutes.

Product Exclusions for Some Shopify Clients

Aug <var data-var='date'>26</var>, <var data-var='time'>08:51</var> MDT Resolved - We have identitied and resolved the issue causing the degraded state of our indexes. The indexing queue is returning to normal. Aug <var data-var='date'>26</var>, <var data-var='time'>08:10</var> MDT Investigating - We are currently investigating an issue causing a slowdown in indexing. You can expect an update in 30 minutes or less once we have more information.

Indexing Degraded

Aug <var data-var='date'>25</var>, <var data-var='time'>11:29</var> MDT Resolved - Systems have recovered and are back to operational in all areas. We are closing out this incident thank you for your patience during this time. Aug <var data-var='date'>25</var>, <var data-var='time'>10:54</var> MDT Monitoring - We have identified and resolved the issue affecting our systems. Recovery is currently in progress. Our team will continue to monitor the situation closely until the systems have fully recovered. We will provide an update within the next 30 minutes or sooner with more information. Aug <var data-var='date'>25</var>, <var data-var='time'>10:08</var> MDT Investigating - We are currently seeing 504 errors across all autocomplete and search requests, preventing search results from being returned. Our team is actively investigating and will provide an update in 30 minutes or sooner as more information becomes available.

Search Outage

Aug <var data-var='date'>24</var>, <var data-var='time'>15:16</var> MDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>24</var>, <var data-var='time'>15:16</var> MDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Aug <var data-var='date'>24</var>, <var data-var='time'>07:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 9</var>, <var data-var='time'>13:13</var> MDT Scheduled - We are performing scheduled maintenance from 10:00 AM EST/7:00 AM PST, until 10:00 PM EST/7:00 PM PST. During this time: - You will not be able to log into the SMC - Indexing and feed regeneration will be paused We recommend making any changes in the SMC and saving your work by August 23rd. Similarly, any changes and updates to your product feed should be completed by August 23rd. The following systems and services for shoppers WILL NOT be impacted during the maintenance window (although merchants won't be able to update the SMC for these functions): Search Suggest / Autocomplete Personalization Merchandising Product Recommendations When maintenance is conclude, access to the SMC and regular indexing will automatically be resumed. We apologize for the inconvenience of this. This maintenance window is necessary to accommodate future improvements to Searchspring that we are planning.

Scheduled Maintenance - Searchspring Management Console

Aug <var data-var='date'>21</var>, <var data-var='time'>00:27</var> MDT Resolved - We have identified and resolved the issue. Indexing has returned to a normal state. Aug <var data-var='date'>21</var>, <var data-var='time'>00:02</var> MDT Investigating - We are currently investigating a degraded state of indexing where some sites are not completing successfully. We will update you here in 30 minutes

Aug <var data-var='date'>11</var>, <var data-var='time'>09:16</var> MDT Resolved - All previously impacted services have now recovered and the issue has been cleared. Our team is still monitoring the situation as we work to migrate all traffic back to it's original regions. Aug <var data-var='date'>11</var>, <var data-var='time'>07:24</var> MDT Update - Indexing remains paused for the AU region as we continue to work on implementing corrective measures. We will post an update in approximately 60 minutes Aug <var data-var='date'>11</var>, <var data-var='time'>06:18</var> MDT Update - Indexing for the AU region is currently paused as we implement corrective measures. The systems are in the process of recovering, and we are working diligently to restore full functionality. We will post an update in approximately 60 minutes. Aug <var data-var='date'>11</var>, <var data-var='time'>05:42</var> MDT Identified - We have identified the issue and are in the process of taking corrective actions to resolve it. We will post another update in approximately 30 minutes. Aug <var data-var='date'>11</var>, <var data-var='time'>05:06</var> MDT Update - We are continuing to investigate this issue. Aug <var data-var='date'>11</var>, <var data-var='time'>05:05</var> MDT Investigating - We are currently investigating an issue affecting the AU region. An issue was identified with the clusters in this region, causing search calls to return errors. We have successfully diverted traffic to a failover cluster, and search functionality has been restored. Our team is continuing to investigate ongoing indexing issues in the AU region.

Regional Issues for AU

Jun <var data-var='date'> 3</var>, <var data-var='time'>12:47</var> MDT Resolved - The issue has now been resolved. Jun <var data-var='date'> 3</var>, <var data-var='time'>12:43</var> MDT Monitoring - We have identified and resolved the source of the issue. We are now monitoring the situation the ensure normal performance continues. Jun <var data-var='date'> 3</var>, <var data-var='time'>12:37</var> MDT Investigating - We are currently experiencing an elevated number of errors related to our search API. This will impact some traffic in the North America region. We are currently investigating and will provide regular updates in 30 minutes intervals or sooner.

Degraded Search Performance

Apr <var data-var='date'>26</var>, <var data-var='time'>12:43</var> MDT Resolved - This incident has been resolved. Apr <var data-var='date'>25</var>, <var data-var='time'>15:11</var> MDT Update - The issue with the 3rd party vendor has been resolved and the SMC is back and fully operational. Apr <var data-var='date'>25</var>, <var data-var='time'>13:45</var> MDT Investigating - Our Searchspring Management Console (SMC) is experiencing an issue due to a 3rd party vendor we use. They have identified an outage cause and are working to resolve the issue. Searchspring users may see missing logos, buttons, and other assets. We will continue to monitor their status page and update you here as soon as we know more.

Searchspring Management Console

Mar <var data-var='date'>11</var>, <var data-var='time'>12:15</var> MDT Resolved - Update: All reports are now fully restored. The team has worked hard and taken measures to reduce the likelihood of an issue like this arising in the future. We appreciate your patience as we worked through this issue. Mar <var data-var='date'> 5</var>, <var data-var='time'>12:05</var> MST Monitoring - We have confirmation of the following: 1. Zero Results Report & A/B Testing reports are fully recovered 2. Product Recommendations Report is still in the process of data recovery We will update you again once we have more to offer. Feb <var data-var='date'>29</var>, <var data-var='time'>12:28</var> MST Update - We received an update from the Engineering team that the Zero Search Results report has been restored through 2/24 so far. Data for Product Recommendations, A/B Testing & VM reports is still in process. Feb <var data-var='date'>27</var>, <var data-var='time'>09:06</var> MST Update - Our engineering team has given us an update and they expect reports to be fully restored by the end of the week. We will update you again once we have confirmation they are back to reporting data as expected. Thank you for your continued patience. Feb <var data-var='date'>26</var>, <var data-var='time'>13:23</var> MST Update - The engineering team has advised that data restoration is still in progress for these two reports. We do not have an ETA yet for when it will be completed. We will update you as we know more. Feb <var data-var='date'>22</var>, <var data-var='time'>10:55</var> MST Identified - Zero Result Searches and Product Recommendations reporting: We want to inform you that there is a known delay in the data populating these reports which started on February 16th. Our Engineering team is aware of this issue and assures us that there will be no loss of data. They are diligently working on restoring the data. However, due to the large volume of data involved (in the terabyte realm), we anticipate that this process will take several more days. We are committed to resolving this issue as quickly as possible and we will keep you updated with any developments as soon as they become available.

Reports: Zero Search Results & Product Recommendations Report

Feb <var data-var='date'>26</var>, <var data-var='time'>14:44</var> MST Resolved - The intermittent slow-downs have now been resolved. Feb <var data-var='date'>26</var>, <var data-var='time'>13:13</var> MST Identified - The engineering team has advised that we are still working on the delays in bulk indexing. Slow down and delays are still being experienced intermittently by some clients. We will update you as soon as we have more information to offer. Feb <var data-var='date'>22</var>, <var data-var='time'>10:57</var> MST Investigating - We are currently experiencing intermittent slowdowns in our bulk indexing process. While sites are still completing, you may notice that it is taking longer than usual. Our engineering team is actively investigating the issue to identify the root cause. We are prioritizing this matter and will provide updates as soon as we have more information.

Delays in bulk indexing

Feb <var data-var='date'>12</var>, <var data-var='time'>18:07</var> MST Resolved - This incident has been resolved. Feb <var data-var='date'>12</var>, <var data-var='time'>18:07</var> MST Update - We are continuing to monitor for any further issues. Feb <var data-var='date'>12</var>, <var data-var='time'>18:06</var> MST Update - Indexing has returned to normal. We will continue to monitor but do not expect any further issues and will close out this incident Feb <var data-var='date'>12</var>, <var data-var='time'>17:38</var> MST Update - No change from the prior message. The queue remains in the process of recovery and we are monitoring. Another update in 30ish minutes Feb <var data-var='date'>12</var>, <var data-var='time'>17:01</var> MST Monitoring - We have identified and addressed the problem, and the queue is recovering. We will update you again within 30 minutes Feb <var data-var='date'>12</var>, <var data-var='time'>16:13</var> MST Investigating - We are currently experiencing degraded performance for indexing. Indexing jobs could take longer than expected. We are actively investigating and will provide an update here within the next 30 minutes.

Indexing Slowness

Feb <var data-var='date'> 8</var>, <var data-var='time'>14:54</var> MST Resolved - This incident has been resolved. Feb <var data-var='date'> 8</var>, <var data-var='time'>10:43</var> MST Monitoring - We have identified the root cause and the issue is now resolved. Search API service is returning to normal, and the team will be monitoring the systems for the next several hours for any further anomalies. Feb <var data-var='date'> 8</var>, <var data-var='time'>10:24</var> MST Investigating - We are experiencing a partial outage for a subset of customers where the Searchspring search API is not returning results. We are actively investigating. We will update you here in 30 minutes or sooner.

Is Searchspring Public down?

Searchspring Public status is UP

Lastest published events

Scheduled Maintenance

PLP not able to render due to Snap Bundle.js runtime error

High Indexing Queue

Searchspring Public Services, Components and Regions

Recent Searchspring Public events

Scheduled Maintenance

PLP not able to render due to Snap Bundle.js runtime error

High Indexing Queue

Intermittent 500 Errors

Increased error rate on search

Snap customers on BigCommerce - brief PLP showing no-result issue