Mar <var data-var='date'>31</var>, <var data-var='time'>14:09</var> CEST Resolved - Our supplier have identified the cause of the issue and it has now been resolved. In case you are still experiencing any issues related to this, get in touch with support via support@scrive.comMar <var data-var='date'>31</var>, <var data-var='time'>09:16</var> CEST Investigating - External MitID is experiencing degraded performance. We are monitoring the situation and will provide and update as it's resolved.

Third-party eID Issue: MitID

Mar <var data-var='date'>31</var>, <var data-var='time'>09:17</var> CEST Resolved - This incident has been resolved.Mar <var data-var='date'>30</var>, <var data-var='time'>16:25</var> CEST Update - Some users are unable to complete identification.Mar <var data-var='date'>30</var>, <var data-var='time'>14:52</var> CEST Identified - External Scrive QES Global is experiencing degraded performance. We are monitoring the situation and will provide and update as it's resolved.

Third-party eID Issue: Scrive QES Global

Mar <var data-var='date'>28</var>, <var data-var='time'>09:00</var> CET Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>28</var>, <var data-var='time'>07:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>18</var>, <var data-var='time'>14:13</var> CET Scheduled - We will be conducting scheduled maintenance on Saturday, March 28th, which will require us to take down the production environment briefly during the designated maintenance window of 07:00-09:00 AM CET/CEST. This maintenance is necessary to ensure that we continue to provide you with a reliable and secure environment. This brief downtime is required to apply necessary security updates and will take less than 10 minutes. During this period, you will not be able to access the Scrive service, and any ongoing activities will be temporarily suspended. We apologize for any inconvenience this may cause and recommend that you plan your activities accordingly. Thank you for your patience and understanding. If you have any questions or concerns, please feel free to contact us at support@scrive.com.

Scheduled service downtime - Production environment

Mar <var data-var='date'>20</var>, <var data-var='time'>18:45</var> CET Resolved - This incident has been resolved. Please note that session times have been temporarily limited to 10 minutes as part of the deployed hotfix. Our team is actively working on a permanent solution, and normal session times will be restored as soon as possible.Mar <var data-var='date'>20</var>, <var data-var='time'>16:30</var> CET Identified - We have now identified the cause of the issue and applied a fix for our eID Scrive QES. If you're still experiencing problems, please reach out to our support: support@scrive.com We are still investigating the sealing process. Our engineering team is working on a resolution with high priority. Updates will follow.Mar <var data-var='date'>20</var>, <var data-var='time'>13:45</var> CET Update - We are continuing to investigate this issue.Mar <var data-var='date'>20</var>, <var data-var='time'>13:33</var> CET Update - We are continuing to investigate this issue.Mar <var data-var='date'>20</var>, <var data-var='time'>10:45</var> CET Update - We are continuing to investigate this issue.Mar <var data-var='date'>20</var>, <var data-var='time'>10:05</var> CET Investigating - We are currently investigating an issue affecting the sealing process of eSign documents. Our engineering team is working on a resolution with high priority.

Issue with Document Sealing - PAdES

Mar <var data-var='date'>12</var>, <var data-var='time'>16:59</var> CET Resolved - This incident has been resolved.Mar <var data-var='date'>12</var>, <var data-var='time'>16:09</var> CET Investigating - Our chat service is currently experiencing a partial outage. Our service provider is actively working to resolve the issue and restore normal performance. This may temporarily impact the chat assistant on scrive.com and our Help Center. We apologize for any inconvenience this may cause and appreciate your patience. We’ll continue to share updates here as more information becomes available. If you need immediate assistance, please contact us at support@scrive.com.

Chat - Partial Outage

Mar <var data-var='date'>12</var>, <var data-var='time'>12:52</var> CET Resolved - This incident has been resolved.Mar <var data-var='date'>12</var>, <var data-var='time'>10:39</var> CET Identified - External Norwegian BankID is experiencing degraded performance. We are monitoring the situation and will provide and update as it's resolved.

Third-party eID Issue: Norwegian BankID

Feb <var data-var='date'>27</var>, <var data-var='time'>12:22</var> CET Resolved - This incident has been resolved.Feb <var data-var='date'>27</var>, <var data-var='time'>10:42</var> CET Identified - External MitID is experiencing degraded performance. We are monitoring the situation and will provide an update as it's resolved.

Feb <var data-var='date'>17</var>, <var data-var='time'>13:00</var> CET Resolved - Service Loading Issues We have addressed a recurrence of the performance issues that impacted the responsiveness of our web pages. Incident Duration: 13:05 – 14:45 CET User Impact: Some users experienced "endless spinners" and were unable to access or load Scrive eSign pages during this period. The platform is now fully operational. We are continuing to monitor the situation closely to ensure long-term stability. We appreciate your patience and apologize for the inconvenience.

Service Loading Issues

Feb <var data-var='date'>12</var>, <var data-var='time'>14:00</var> CET Resolved - Service Loading Issues We have resolved an issue that caused significant loading delays across the Scrive eSign web application. Incident Duration: 14:10 – 17:00 CET User Impact: During this window, users may have encountered "endless spinners" or been unable to fully load web pages when navigating the platform. Our engineering team identified the cause and implemented a fix to restore full performance. We apologize for the disruption to your operations.

Feb <var data-var='date'> 4</var>, <var data-var='time'>14:49</var> CET Resolved - This incident has been resolved.Feb <var data-var='date'> 4</var>, <var data-var='time'>13:15</var> CET Identified - External FTN is experiencing degraded performance. We are monitoring the situation and will provide and update as it's resolved.

Third-party eID Issue: FTN

Jan <var data-var='date'>23</var>, <var data-var='time'>07:00</var> CET Resolved - External FTN has experiencing degraded performance. The degraded performance was between 07.00 to 08.20 but has now been resolved.

Jan <var data-var='date'>19</var>, <var data-var='time'>16:25</var> CET Resolved - This incident has been resolved.Jan <var data-var='date'>19</var>, <var data-var='time'>15:45</var> CET Monitoring - Our supplier now mitigated the issue, we are monitoring.Jan <var data-var='date'>19</var>, <var data-var='time'>14:53</var> CET Investigating - We are currently experiencing a minor issue affecting our Help Center. This may result in slow loading times, limited access to articles, or certain features not working as expected. Our service provider is actively working to restore normal functionality as soon as possible. We’re sorry for any inconvenience this may cause. We’ll provide updates as soon as we have more information. If you need assistance, please reach out to us via support@scrive.com.

Help Center - Minor Issue

Jan <var data-var='date'>15</var>, <var data-var='time'>16:31</var> CET Resolved - This incident has been resolved.Jan <var data-var='date'>15</var>, <var data-var='time'>09:58</var> CET Identified - External Finnish Bank eIDs (FTN) is experiencing degraded performance. We are monitoring the situation and will provide and update as it's resolved.

Third-party eID Issue: Finnish Bank eIDs (FTN)

Jan <var data-var='date'>12</var>, <var data-var='time'>13:53</var> CET Resolved - Our supplier have identified the cause of the issue and it has now been resolved. In case you are still experiencing any issues related to this, get in touch with support via support@scrive.comJan <var data-var='date'>12</var>, <var data-var='time'>10:44</var> CET Identified - External MitID is experiencing degraded performance. We are monitoring the situation and will provide and update as it's resolved.

Jan <var data-var='date'>12</var>, <var data-var='time'>09:00</var> CET Resolved - External MitID is experiencing degraded performance. We are monitoring the situation and will provide and update as it's resolved.

Dec <var data-var='date'>20</var>, <var data-var='time'>09:00</var> CET Completed - The scheduled maintenance has been completed.Dec <var data-var='date'>20</var>, <var data-var='time'>07:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'> 8</var>, <var data-var='time'>10:18</var> CET Scheduled - We will be conducting scheduled maintenance on Saturday December 20 which will require us to take down the production environment briefly during the designated maintenance window 07:00-09:00 AM CET/CEST. This maintenance is necessary to ensure that we continue to provide you with a reliable and secure environment. This is to enhance performance of the system. During this period, customers using eID Hub could encounter downtimes or unexpected errors. If the errors doesn’t fix itself after the maintenance period, please get in touch. We apologize for any inconvenience this may cause and recommend that you plan your activities accordingly. Thank you for your patience and understanding. If you have any questions or concerns, please feel free to contact us at support@scrive.com.

Dec <var data-var='date'>17</var>, <var data-var='time'>12:33</var> CET Resolved - This incident has been resolved.Dec <var data-var='date'>17</var>, <var data-var='time'>10:37</var> CET Investigating - We’re currently experiencing degraded performance with Scrive QES. Our team is currently working to restore normal performance levels and we apologize for any inconvenience. Users trying to send out documents using Scrive QES may be affected by this.

eID Issue: Scrive QES

Dec <var data-var='date'> 9</var>, <var data-var='time'>13:06</var> CET Resolved - This incident has been resolved.Dec <var data-var='date'> 9</var>, <var data-var='time'>12:47</var> CET Monitoring - Update from Onfido: "The API is now fully available. We are monitoring the situation."Dec <var data-var='date'> 9</var>, <var data-var='time'>12:42</var> CET Identified - The external provider Onfido is experiencing a partial outage. We are monitoring the situation and will provide and update as it's resolved.

Third-party eID Issue: Onfido

Dec <var data-var='date'> 5</var>, <var data-var='time'>10:41</var> CET Resolved - This incident has been resolved.Dec <var data-var='date'> 5</var>, <var data-var='time'>10:18</var> CET Monitoring - A fix has been implemented and we are monitoring the results.Dec <var data-var='date'> 5</var>, <var data-var='time'>10:01</var> CET Investigating - We are currently experiencing a degraded performance issue affecting our Helpdesk. Our service provider is actively working to restore normal functionality as soon as possible. We’re sorry for any inconvenience this may cause. We’ll provide updates as soon as we have more information.

HelpDesk - Degraded performance

Dec <var data-var='date'> 2</var>, <var data-var='time'>16:52</var> CET Resolved - This incident has been resolved.Dec <var data-var='date'> 2</var>, <var data-var='time'>15:32</var> CET Investigating - We are currently experiencing a Degraded Performance issue affecting our Help Center. This may result in slow loading times, limited access to articles, or certain features not working as expected. Our service provider is actively working to restore normal functionality as soon as possible. We’re sorry for any inconvenience this may cause. We’ll provide updates as soon as we have more information. If you need assistance, please reach out to us via support@scrive.com.

Help Center - Degraded Performance

Nov <var data-var='date'>29</var>, <var data-var='time'>09:00</var> CET Completed - The scheduled maintenance has been completed.Nov <var data-var='date'>29</var>, <var data-var='time'>07:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov <var data-var='date'>13</var>, <var data-var='time'>15:00</var> CET Scheduled - We will be conducting scheduled maintenance on Saturday November 29 which will require us to take down the production environment briefly during the designated maintenance window 07:00-09:00 AM CET/CEST. This maintenance is necessary to ensure that we continue to provide you with a reliable and secure environment. This is to enhance performance of the system. During this period, customers using eID Hub could encounter downtimes or unexpected errors. If the errors doesn’t fix itself after the maintenance period, please get in touch. We apologize for any inconvenience this may cause and recommend that you plan your activities accordingly. Thank you for your patience and understanding. If you have any questions or concerns, please feel free to contact us at support@scrive.com.

Service Maintenance - eID Hub

Nov <var data-var='date'>26</var>, <var data-var='time'>08:49</var> CET Resolved - This incident has been resolved.Nov <var data-var='date'>25</var>, <var data-var='time'>16:39</var> CET Investigating - We’re currently experiencing degraded performance with eIDhub. Our team is currently working to restore normal performance levels. We apologise for any inconvenience. Updates will follow in a timely manner.

eID hub - degraded performance

Nov <var data-var='date'>20</var>, <var data-var='time'>11:44</var> CET Resolved - Our supplier have identified the cause of the issue and it has now been resolved. In case you are still experiencing any issues related to this, get in touch with support via support@scrive.comNov <var data-var='date'>20</var>, <var data-var='time'>11:28</var> CET Identified - External MitID is experiencing degraded performance. We are monitoring the situation and will provide and update as it's resolved.

Nov <var data-var='date'>18</var>, <var data-var='time'>16:08</var> CET Resolved - Our supplier have identified the cause of the issue and it has now been resolved. In case you are still experiencing any issues related to this, get in touch with support via support@scrive.comNov <var data-var='date'>18</var>, <var data-var='time'>13:15</var> CET Monitoring - A fix has been implemented and we are monitoring the results.Nov <var data-var='date'>18</var>, <var data-var='time'>13:04</var> CET Investigating - We have received information that our KSI sealing is currently experiencing issues, we are investigating this issue. Users might experience delays with receiving the signed and sealed document even after all parties have signed documents - as soon as the issue is resolved, any potential documents that haven't been sealed will start to be sent out again. Updates will follow in a timely manner.

Issues with KSI sealing

Nov <var data-var='date'> 7</var>, <var data-var='time'>12:19</var> CET Resolved - This incident has been resolved.Nov <var data-var='date'> 7</var>, <var data-var='time'>11:45</var> CET Monitoring - A fix has been implemented and we are monitoring the results.Nov <var data-var='date'> 7</var>, <var data-var='time'>11:15</var> CET Identified - We are currently experiencing delays with SMS delivery. Our team is investigating the cause of the delays. Users using invitation and confirmation method SMS may be affected. We apologize for any inconvenience. Meanwhile, a workaround is to use an alternative delivery method (E-mail/Link Only/In-person meeting). Updates will follow in a timely manner.

Is Scrive down?

Scrive status is UP

Lastest published events

Third-party eID Issue: MitID

Third-party eID Issue: Scrive QES Global

Scheduled service downtime - Production environment

Scrive Services, Components and Regions

Recent Scrive events

Third-party eID Issue: MitID

Third-party eID Issue: Scrive QES Global

Scheduled service downtime - Production environment

Issue with Document Sealing - PAdES

Chat - Partial Outage

Third-party eID Issue: Norwegian BankID

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Is Scrive down?

Scrive status is UP

Lastest published events

Third-party eID Issue: MitID

Third-party eID Issue: Scrive QES Global

Scheduled service downtime - Production environment

Scrive Services, Components and Regions

Recent Scrive events

Third-party eID Issue: MitID

Third-party eID Issue: Scrive QES Global

Scheduled service downtime - Production environment

Issue with Document Sealing - PAdES

Chat - Partial Outage

Third-party eID Issue: Norwegian BankID

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!