Aug <var data-var='date'>19</var>, <var data-var='time'>15:05</var> CEST Resolved - This incident has been resolved and Finnish Trust Network (FTN) - Mobiilivarmenne now works as expected. Aug <var data-var='date'>18</var>, <var data-var='time'>11:21</var> CEST Identified - External Finnish Trust Network (FTN) - Mobiilivarmenne is experiencing degraded performance. We are monitoring the situation and will provide and update as it's resolved.

Third-party eID Issue: Finnish Trust Network (FTN) - Mobiilivarmenne

Aug <var data-var='date'>18</var>, <var data-var='time'>08:15</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'>17</var>, <var data-var='time'>12:49</var> CEST Investigating - We’re currently experiencing degraded performance with our email services across our products. Our team is currently working to restore normal performance levels. We apologise for any inconvenience. Meanwhile, a workaround is to use other delivery methods to ensure that the processes goes through smoothly. Updates will follow in a timely manner.

Email delivery - degraded performance

Aug <var data-var='date'>15</var>, <var data-var='time'>09:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>15</var>, <var data-var='time'>07:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>14</var>, <var data-var='time'>09:52</var> CEST Scheduled - We will be conducting a security maintenance tomorrow, Saturday, August 15, which will require us to take down the production environment briefly during the designated maintenance window 07:00–09:00 AM CEST. This maintenance is necessary to apply critical security patches and ensure that we continue to provide you with a safe and reliable environment. The actual downtime will take less than 10 minutes within this window. During this brief period, you will not be able to access the Scrive service, and any ongoing activities will be temporarily suspended. We apologize for the short notice and any inconvenience this may cause, and recommend that you plan your activities accordingly. Thank you for your patience and understanding. If you have any questions or concerns, please feel free to contact us at support@scrive.com.

Critical Security Maintenance: Saturday, August 15

Jul <var data-var='date'>31</var>, <var data-var='time'>08:15</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'>30</var>, <var data-var='time'>16:59</var> CEST Investigating - Our provider Swisscom communicated that there currently might be issues when trying to sign documents with Scrive QES Global. They are investigating the issue.

Potential issues when signing with Scrive QES Global

Jul <var data-var='date'>16</var>, <var data-var='time'>16:30</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'>16</var>, <var data-var='time'>14:56</var> CEST Monitoring - Our provider has implemented a fix. The Help Center is working again. We are monitoring. Jul <var data-var='date'>16</var>, <var data-var='time'>11:52</var> CEST Investigating - We are currently experiencing a major issue affecting our Help Center. This result in that it is not working as expected. Our service provider is actively working to restore normal functionality as soon as possible. We’re sorry for any inconvenience this may cause. We’ll provide updates as soon as we have more information. If you need assistance, please reach out to us via support@scrive.com.

Help Center - Major

Jul <var data-var='date'> 3</var>, <var data-var='time'>17:20</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'> 3</var>, <var data-var='time'>13:23</var> CEST Identified - The issue has been identified and a fix is being implemented.

Currently not possible to finalise signing process with Scrive QES Global

Jul <var data-var='date'> 3</var>, <var data-var='time'>10:49</var> CEST Resolved - Problemet er løst Udfordringen med underskrift via MitID Erhverv er nu løst, og det fungerer igen som forventet. Vi beklager de gener, som fejlen har medført. Jul <var data-var='date'> 3</var>, <var data-var='time'>08:51</var> CEST Investigating - Der opleves i øjeblikket udfordringer med underskrift via MitID Erhverv. Vi er i gang med at undersøge årsagen. Vi beklager de gener, dette medfører.

Udfordringer med underskrift via MitID Erhverv.

Jul <var data-var='date'> 2</var>, <var data-var='time'>23:02</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 2</var>, <var data-var='time'>19:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>29</var>, <var data-var='time'>19:59</var> CEST Scheduled - Vores system vil være utilgængeligt i dette tidsrum på grund af planlagt vedligeholdelse. Vi beklager ulejligheden og de gener, dette måtte medføre.

Servicevindue torsdag d. 02-07-2026 kl. 19.00–20.00

Jun <var data-var='date'>27</var>, <var data-var='time'>08:00</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>27</var>, <var data-var='time'>07:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>11</var>, <var data-var='time'>11:18</var> CEST Scheduled - We will be undergoing maintenance with expected downtime for Scrive EC / Scrive.eu

Upcoming maintenance with expected downtime for Scrive EC / Scrive.eu

Jun <var data-var='date'>10</var>, <var data-var='time'>17:11</var> CEST Resolved - Our supplier have identified the cause of the issue and it has now been resolved. In case you are still experiencing any issues related to this, get in touch with support via support@scrive.com Jun <var data-var='date'>10</var>, <var data-var='time'>17:10</var> CEST Update - We are continuing to work on a fix for this issue. Jun <var data-var='date'>10</var>, <var data-var='time'>13:10</var> CEST Identified - External Norwegian BankID is experiencing a partial outage. We are monitoring the situation and will provide and update as it's resolved.

Third-party eID Issue: Norwegian BankID

Jun <var data-var='date'> 3</var>, <var data-var='time'>09:12</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'> 2</var>, <var data-var='time'>21:36</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 2</var>, <var data-var='time'>15:34</var> CEST Identified - External Swisscom QES is experiencing a partial outage. We are monitoring the situation and will provide and update as it's resolved.

Third-party eID Issue: Swisscom QES

Jun <var data-var='date'> 1</var>, <var data-var='time'>15:44</var> CEST Resolved - We have now identified the cause of the issue and applied a fix. We see no further issues - If you're still experiencing problems, please reach out to our support: support@scrive.com Jun <var data-var='date'> 1</var>, <var data-var='time'>15:13</var> CEST Investigating - We’re currently experiencing partial outage with Scrive QES. Our team is currently working to restore normal performance levels. We apologize for any inconvenience. Hourly updates will follow.

Scrive QES - partial outage

May <var data-var='date'>25</var>, <var data-var='time'>17:02</var> CEST Resolved - This incident has been resolved. May <var data-var='date'>25</var>, <var data-var='time'>16:47</var> CEST Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>25</var>, <var data-var='time'>16:13</var> CEST Update - Our provider continuing to investigate this issue. May <var data-var='date'>25</var>, <var data-var='time'>15:30</var> CEST Investigating - Our provider is currently investigating this issue.

E-mail Delivery Delays

May <var data-var='date'>25</var>, <var data-var='time'>15:30</var> CEST Resolved - This incident has been resolved. May <var data-var='date'>25</var>, <var data-var='time'>15:00</var> CEST Identified - A fix has been implemented and we are monitoring the results. May <var data-var='date'>25</var>, <var data-var='time'>14:19</var> CEST Update - Our provider is continuing to investigate this issue. May <var data-var='date'>25</var>, <var data-var='time'>14:18</var> CEST Investigating - We are currently experiencing delays with email delivery across our platform. Our upstream provider is actively investigating the root cause. Signatories receiving document invitations, confirmations etc. via E-mail may experience delayed delivery times. To bypass email delays, you can utilize alternative delivery or invitation methods, such as SMS, Link only, or In-person signing. We sincerely apologize for the inconvenience and will provide regular updates as we receive more information.

May <var data-var='date'>23</var>, <var data-var='time'>09:00</var> CEST Completed - The scheduled maintenance has been completed. May <var data-var='date'>23</var>, <var data-var='time'>07:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>19</var>, <var data-var='time'>11:43</var> CEST Scheduled - We will be conducting scheduled maintenance on Saturday May 23rd which will require us to take down the production environment briefly during the designated maintenance window 07:00-09:00 AM CET/CEST. This maintenance is necessary to ensure that we continue to provide you with a reliable and secure environment. This is to enhance performance of the system and will take less than 10 minutes. During this period, you will not be able to access the Scrive service, and any ongoing activities will be temporarily suspended. We apologize for any inconvenience this may cause and recommend that you plan your activities accordingly. Thank you for your patience and understanding. If you have any questions or concerns, please feel free to contact us at support@scrive.com.

Scheduled service downtime - Production environment

May <var data-var='date'>21</var>, <var data-var='time'>12:38</var> CEST Resolved - This incident has been resolved. May <var data-var='date'>21</var>, <var data-var='time'>11:47</var> CEST Investigating - External Norwegian BankID is experiencing degraded performance. We are monitoring the situation and will provide and update as it's resolved.

May <var data-var='date'>12</var>, <var data-var='time'>12:45</var> CEST Resolved - This incident has now been resolved and the chatbot is up and running again. May <var data-var='date'>12</var>, <var data-var='time'>11:11</var> CEST Investigating - Our chatbot service is currently experiencing degraded performance. Our service provider is actively working to resolve the issue and restore normal performance. This may temporarily impact the chatbot on scrive.com and our Help Center. We apologize for any inconvenience this may cause and appreciate your patience. We’ll continue to share updates here as more information becomes available. If you need immediate assistance, please contact us at support@scrive.com

Chatbot - Degraded Performance

Apr <var data-var='date'>30</var>, <var data-var='time'>16:28</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'>30</var>, <var data-var='time'>15:48</var> CEST Update - We are continuing to investigate this issue. Apr <var data-var='date'>30</var>, <var data-var='time'>15:48</var> CEST Investigating - We are currently experiencing a minor issue affecting our Help Center. This may result in slow loading times, limited access to articles, or certain features not working as expected. Our service provider is actively working to restore normal functionality as soon as possible. We’re sorry for any inconvenience this may cause. We’ll provide updates as soon as we have more information. If you need assistance, please reach out to us via support@scrive.com.

Help Center - Minor

Apr <var data-var='date'>29</var>, <var data-var='time'>17:13</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'>29</var>, <var data-var='time'>16:08</var> CEST Investigating - Issue with uploading files resulting in increased loading times. We’ll share updates here as soon as more information becomes available.

Scrive Extended Compliance - Degraded performance

Apr <var data-var='date'>20</var>, <var data-var='time'>17:29</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'>20</var>, <var data-var='time'>16:47</var> CEST Investigating - We are currently experiencing delays in SMS deliveries, and our team is actively investigating the cause. Users sending invitations or confirmations via SMS may be affected. We apologize for the inconvenience this may cause. In the meantime, in possible, you can use an alternative delivery method such as Email, Link Only, or In-person meeting to continue your workflows. We’ll share updates here as soon as more information becomes available.

SMS delivery issues

Mar <var data-var='date'>31</var>, <var data-var='time'>14:09</var> CEST Resolved - Our supplier have identified the cause of the issue and it has now been resolved. In case you are still experiencing any issues related to this, get in touch with support via support@scrive.com Mar <var data-var='date'>31</var>, <var data-var='time'>09:16</var> CEST Investigating - External MitID is experiencing degraded performance. We are monitoring the situation and will provide and update as it's resolved.

Third-party eID Issue: MitID

Mar <var data-var='date'>31</var>, <var data-var='time'>09:17</var> CEST Resolved - This incident has been resolved. Mar <var data-var='date'>30</var>, <var data-var='time'>16:25</var> CEST Update - Some users are unable to complete identification. Mar <var data-var='date'>30</var>, <var data-var='time'>14:52</var> CEST Identified - External Scrive QES Global is experiencing degraded performance. We are monitoring the situation and will provide and update as it's resolved.

Third-party eID Issue: Scrive QES Global

Mar <var data-var='date'>28</var>, <var data-var='time'>09:00</var> CET Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>28</var>, <var data-var='time'>07:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>18</var>, <var data-var='time'>14:13</var> CET Scheduled - We will be conducting scheduled maintenance on Saturday, March 28th, which will require us to take down the production environment briefly during the designated maintenance window of 07:00-09:00 AM CET/CEST. This maintenance is necessary to ensure that we continue to provide you with a reliable and secure environment. This brief downtime is required to apply necessary security updates and will take less than 10 minutes. During this period, you will not be able to access the Scrive service, and any ongoing activities will be temporarily suspended. We apologize for any inconvenience this may cause and recommend that you plan your activities accordingly. Thank you for your patience and understanding. If you have any questions or concerns, please feel free to contact us at support@scrive.com.

Mar <var data-var='date'>20</var>, <var data-var='time'>18:45</var> CET Resolved - This incident has been resolved. Please note that session times have been temporarily limited to 10 minutes as part of the deployed hotfix. Our team is actively working on a permanent solution, and normal session times will be restored as soon as possible. Mar <var data-var='date'>20</var>, <var data-var='time'>16:30</var> CET Identified - We have now identified the cause of the issue and applied a fix for our eID Scrive QES. If you're still experiencing problems, please reach out to our support: support@scrive.com We are still investigating the sealing process. Our engineering team is working on a resolution with high priority. Updates will follow. Mar <var data-var='date'>20</var>, <var data-var='time'>13:45</var> CET Update - We are continuing to investigate this issue. Mar <var data-var='date'>20</var>, <var data-var='time'>13:33</var> CET Update - We are continuing to investigate this issue. Mar <var data-var='date'>20</var>, <var data-var='time'>10:45</var> CET Update - We are continuing to investigate this issue. Mar <var data-var='date'>20</var>, <var data-var='time'>10:05</var> CET Investigating - We are currently investigating an issue affecting the sealing process of eSign documents. Our engineering team is working on a resolution with high priority.

Issue with Document Sealing - PAdES

Mar <var data-var='date'>12</var>, <var data-var='time'>16:59</var> CET Resolved - This incident has been resolved. Mar <var data-var='date'>12</var>, <var data-var='time'>16:09</var> CET Investigating - Our chat service is currently experiencing a partial outage. Our service provider is actively working to resolve the issue and restore normal performance. This may temporarily impact the chat assistant on scrive.com and our Help Center. We apologize for any inconvenience this may cause and appreciate your patience. We’ll continue to share updates here as more information becomes available. If you need immediate assistance, please contact us at support@scrive.com.

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Lastest published events

Third-party eID Issue: Finnish Trust Network (FTN) - Mobiilivarmenne

Email delivery - degraded performance

Critical Security Maintenance: Saturday, August 15

Scrive Services, Components and Regions

Recent Scrive events

Third-party eID Issue: Finnish Trust Network (FTN) - Mobiilivarmenne

Email delivery - degraded performance

Critical Security Maintenance: Saturday, August 15

Potential issues when signing with Scrive QES Global

Help Center - Major

Currently not possible to finalise signing process with Scrive QES Global