Sep <var data-var='date'>30</var>, <var data-var='time'>15:31</var> CEST Investigating - Our chat service is currently experiencing degraded performance. Our service provider is actively working to resolve the issue and restore normal performance. This may temporarily impact the chatbot on scrive.com and our Help Center. We apologize for any inconvenience this may cause and appreciate your patience. We’ll continue to share updates here as more information becomes available. If you need immediate assistance, please contact us at support@scrive.com.

Chat - Degraded Performance

Sep <var data-var='date'>29</var>, <var data-var='time'>16:33</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'>29</var>, <var data-var='time'>16:04</var> CEST Investigating - One of our suppliers has informed us about issues. We are investigating.

Scrive QES signing currently unavailable

Sep <var data-var='date'>25</var>, <var data-var='time'>14:14</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'>25</var>, <var data-var='time'>13:30</var> CEST Identified - External Norwegian BankID is experiencing degraded performance specific to signature services. Auth services remain fully operational. We are monitoring the situation and will provide an update as it is resolved.

Third-party eID Issue: Norwegian BankID

Sep <var data-var='date'>14</var>, <var data-var='time'>12:17</var> CEST Resolved - The incident affecting our email delivery has now been resolved. We apologise for any inconvenience this incident may have caused and thank you for your patience. Sep <var data-var='date'>14</var>, <var data-var='time'>11:28</var> CEST Investigating - We’re currently experiencing degraded performance with email deliveries from our services. Our service provider is actively working to restore normal functionality We apologise for any inconvenience. eSign users might be affected. Updates will follow in a timely manner.

Email Delivery - Degraded Performance

Sep <var data-var='date'>14</var>, <var data-var='time'>11:51</var> CEST Resolved - The incident affecting our phone services has now been resolved. We apologise for any inconvenience this incident may have caused and thank you for your patience. Sep <var data-var='date'>14</var>, <var data-var='time'>10:46</var> CEST Investigating - We are currently experiencing a partial outage issue, affecting our phone support. Our service provider is actively working to restore normal functionality as soon as possible. This may result in longer wait times or difficulties reaching our agents. We’re sorry for any disruption this may cause. We’ll provide updates as soon as we have more information. If you need assistance, please reach out to us via support@scrive.com.

Support Phone - Partial Outage

Sep <var data-var='date'> 7</var>, <var data-var='time'>11:31</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'> 7</var>, <var data-var='time'>10:59</var> CEST Investigating - We’re currently experiencing partial outage with our service Scrive Extended Compliance. Our team is currently working to restore normal performance levels. We apologize for any inconvenience. Updates will follow.

Scrive Extended Compliance - Partial Outage

Sep <var data-var='date'> 5</var>, <var data-var='time'>16:41</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'> 4</var>, <var data-var='time'>16:20</var> CEST Update - Performance and delivery for Norwegian BankID QES signing have stabilized following the recent mitigation. Success rates have improved, and the service is currently operating as expected. We will continue to actively monitor system stability throughout the weekend to ensure ongoing reliability. We will provide further updates if new issues arise. Sep <var data-var='date'> 4</var>, <var data-var='time'>13:09</var> CEST Update - We are seeing improvements in transaction success rates for Norwegian BankID QES signing. While the service is stabilizing, we are continuing to closely monitor performance to ensure it remains reliable before confirming that the issue is fully resolved. We will provide a final update once the service has returned to normal. Sep <var data-var='date'> 4</var>, <var data-var='time'>11:47</var> CEST Monitoring - We are continuing to monitor the ongoing disruption affecting Norwegian BankID QES signing. BankID reports that while a full resolution is still in progress, their engineering team has identified a solution and is actively implementing a fix over the next two hours. Signing transactions may remain degraded or unavailable during this time. We are tracking BankID’s progress closely and will provide our next update as soon as new details emerge. Sep <var data-var='date'> 4</var>, <var data-var='time'>08:56</var> CEST Update - Our eID provider is working towards a resolution. We apologize for any inconvenience. eSign and eID Hub users may still be affected. Updates will follow. Sep <var data-var='date'> 3</var>, <var data-var='time'>08:45</var> CEST Investigating - We’re currently experiencing partial outage with NO BankID QES. Our team is currently working to restore normal performance levels. We apologize for any inconvenience. eSign and eID Hub users may be affected.

NO BankID QES - partial outage

Sep <var data-var='date'> 5</var>, <var data-var='time'>16:37</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'> 4</var>, <var data-var='time'>16:56</var> CEST Update - Email delivery to Microsoft-hosted mailboxes has stabilized following earlier deferrals. Deferred messages are clearing, and delivery rates have returned to normal. We will continue to actively monitor email queues throughout the weekend to ensure ongoing stability. We will provide further updates if any new issues arise. Sep <var data-var='date'> 4</var>, <var data-var='time'>12:37</var> CEST Monitoring - We are currently tracking a global issue affecting email delivery to Microsoft-hosted mailboxes. As a result, some outgoing messages may experience temporary delivery delays. This indicates that Microsoft’s receiving servers are temporarily throttling incoming connections and requesting sending systems to retry delivery later. Our systems will automatically continue attempting delivery until the messages go through. We are actively monitoring the situation and appreciate your patience while their engineers works to resolve the issue. We apologize for any inconvenience this may cause. Updates will follow. Sep <var data-var='date'> 4</var>, <var data-var='time'>10:46</var> CEST Investigating - We are currently experiencing delays with E-mail delivery. Our team is currently investigating the cause of the delays. eSign users using invitation and confirmation method E-mail may be affected. We apologize for any inconvenience. Meanwhile, a workaround is to use an alternative delivery method (SMS/Invitation method link/In-person meeting). Updates will follow in a timely manner.

E-mail delivery – Partial Outage

Sep <var data-var='date'> 2</var>, <var data-var='time'>14:51</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'> 2</var>, <var data-var='time'>13:01</var> CEST Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'> 2</var>, <var data-var='time'>11:51</var> CEST Investigating - We’re currently experiencing partial outage with our eID Scrive QES Global. Our team is currently working to restore normal performance levels. We apologize for any inconvenience. Updates will follow when available.

Scrive QES Global - Partial Outage

Aug <var data-var='date'>19</var>, <var data-var='time'>15:05</var> CEST Resolved - This incident has been resolved and Finnish Trust Network (FTN) - Mobiilivarmenne now works as expected. Aug <var data-var='date'>18</var>, <var data-var='time'>11:21</var> CEST Identified - External Finnish Trust Network (FTN) - Mobiilivarmenne is experiencing degraded performance. We are monitoring the situation and will provide and update as it's resolved.

Third-party eID Issue: Finnish Trust Network (FTN) - Mobiilivarmenne

Aug <var data-var='date'>18</var>, <var data-var='time'>08:15</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'>17</var>, <var data-var='time'>12:49</var> CEST Investigating - We’re currently experiencing degraded performance with our email services across our products. Our team is currently working to restore normal performance levels. We apologise for any inconvenience. Meanwhile, a workaround is to use other delivery methods to ensure that the processes goes through smoothly. Updates will follow in a timely manner.

Email delivery - degraded performance

Aug <var data-var='date'>15</var>, <var data-var='time'>09:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>15</var>, <var data-var='time'>07:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>14</var>, <var data-var='time'>09:52</var> CEST Scheduled - We will be conducting a security maintenance tomorrow, Saturday, August 15, which will require us to take down the production environment briefly during the designated maintenance window 07:00–09:00 AM CEST. This maintenance is necessary to apply critical security patches and ensure that we continue to provide you with a safe and reliable environment. The actual downtime will take less than 10 minutes within this window. During this brief period, you will not be able to access the Scrive service, and any ongoing activities will be temporarily suspended. We apologize for the short notice and any inconvenience this may cause, and recommend that you plan your activities accordingly. Thank you for your patience and understanding. If you have any questions or concerns, please feel free to contact us at support@scrive.com.

Critical Security Maintenance: Saturday, August 15

Jul <var data-var='date'>31</var>, <var data-var='time'>08:15</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'>30</var>, <var data-var='time'>16:59</var> CEST Investigating - Our provider Swisscom communicated that there currently might be issues when trying to sign documents with Scrive QES Global. They are investigating the issue.

Potential issues when signing with Scrive QES Global

Jul <var data-var='date'>16</var>, <var data-var='time'>16:30</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'>16</var>, <var data-var='time'>14:56</var> CEST Monitoring - Our provider has implemented a fix. The Help Center is working again. We are monitoring. Jul <var data-var='date'>16</var>, <var data-var='time'>11:52</var> CEST Investigating - We are currently experiencing a major issue affecting our Help Center. This result in that it is not working as expected. Our service provider is actively working to restore normal functionality as soon as possible. We’re sorry for any inconvenience this may cause. We’ll provide updates as soon as we have more information. If you need assistance, please reach out to us via support@scrive.com.

Help Center - Major

Jul <var data-var='date'> 3</var>, <var data-var='time'>17:20</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'> 3</var>, <var data-var='time'>13:23</var> CEST Identified - The issue has been identified and a fix is being implemented.

Currently not possible to finalise signing process with Scrive QES Global

Jul <var data-var='date'> 3</var>, <var data-var='time'>10:49</var> CEST Resolved - Problemet er løst Udfordringen med underskrift via MitID Erhverv er nu løst, og det fungerer igen som forventet. Vi beklager de gener, som fejlen har medført. Jul <var data-var='date'> 3</var>, <var data-var='time'>08:51</var> CEST Investigating - Der opleves i øjeblikket udfordringer med underskrift via MitID Erhverv. Vi er i gang med at undersøge årsagen. Vi beklager de gener, dette medfører.

Udfordringer med underskrift via MitID Erhverv.

Jul <var data-var='date'> 2</var>, <var data-var='time'>23:02</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 2</var>, <var data-var='time'>19:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>29</var>, <var data-var='time'>19:59</var> CEST Scheduled - Vores system vil være utilgængeligt i dette tidsrum på grund af planlagt vedligeholdelse. Vi beklager ulejligheden og de gener, dette måtte medføre.

Servicevindue torsdag d. 02-07-2026 kl. 19.00–20.00

Jun <var data-var='date'>27</var>, <var data-var='time'>08:00</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>27</var>, <var data-var='time'>07:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>11</var>, <var data-var='time'>11:18</var> CEST Scheduled - We will be undergoing maintenance with expected downtime for Scrive EC / Scrive.eu

Upcoming maintenance with expected downtime for Scrive EC / Scrive.eu

Jun <var data-var='date'>10</var>, <var data-var='time'>17:11</var> CEST Resolved - Our supplier have identified the cause of the issue and it has now been resolved. In case you are still experiencing any issues related to this, get in touch with support via support@scrive.com Jun <var data-var='date'>10</var>, <var data-var='time'>17:10</var> CEST Update - We are continuing to work on a fix for this issue. Jun <var data-var='date'>10</var>, <var data-var='time'>13:10</var> CEST Identified - External Norwegian BankID is experiencing a partial outage. We are monitoring the situation and will provide and update as it's resolved.

Jun <var data-var='date'> 3</var>, <var data-var='time'>09:12</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'> 2</var>, <var data-var='time'>21:36</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 2</var>, <var data-var='time'>15:34</var> CEST Identified - External Swisscom QES is experiencing a partial outage. We are monitoring the situation and will provide and update as it's resolved.

Third-party eID Issue: Swisscom QES

Jun <var data-var='date'> 1</var>, <var data-var='time'>15:44</var> CEST Resolved - We have now identified the cause of the issue and applied a fix. We see no further issues - If you're still experiencing problems, please reach out to our support: support@scrive.com Jun <var data-var='date'> 1</var>, <var data-var='time'>15:13</var> CEST Investigating - We’re currently experiencing partial outage with Scrive QES. Our team is currently working to restore normal performance levels. We apologize for any inconvenience. Hourly updates will follow.

Scrive QES - partial outage

May <var data-var='date'>25</var>, <var data-var='time'>17:02</var> CEST Resolved - This incident has been resolved. May <var data-var='date'>25</var>, <var data-var='time'>16:47</var> CEST Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>25</var>, <var data-var='time'>16:13</var> CEST Update - Our provider continuing to investigate this issue. May <var data-var='date'>25</var>, <var data-var='time'>15:30</var> CEST Investigating - Our provider is currently investigating this issue.

E-mail Delivery Delays

May <var data-var='date'>25</var>, <var data-var='time'>15:30</var> CEST Resolved - This incident has been resolved. May <var data-var='date'>25</var>, <var data-var='time'>15:00</var> CEST Identified - A fix has been implemented and we are monitoring the results. May <var data-var='date'>25</var>, <var data-var='time'>14:19</var> CEST Update - Our provider is continuing to investigate this issue. May <var data-var='date'>25</var>, <var data-var='time'>14:18</var> CEST Investigating - We are currently experiencing delays with email delivery across our platform. Our upstream provider is actively investigating the root cause. Signatories receiving document invitations, confirmations etc. via E-mail may experience delayed delivery times. To bypass email delays, you can utilize alternative delivery or invitation methods, such as SMS, Link only, or In-person signing. We sincerely apologize for the inconvenience and will provide regular updates as we receive more information.

May <var data-var='date'>23</var>, <var data-var='time'>09:00</var> CEST Completed - The scheduled maintenance has been completed. May <var data-var='date'>23</var>, <var data-var='time'>07:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>19</var>, <var data-var='time'>11:43</var> CEST Scheduled - We will be conducting scheduled maintenance on Saturday May 23rd which will require us to take down the production environment briefly during the designated maintenance window 07:00-09:00 AM CET/CEST. This maintenance is necessary to ensure that we continue to provide you with a reliable and secure environment. This is to enhance performance of the system and will take less than 10 minutes. During this period, you will not be able to access the Scrive service, and any ongoing activities will be temporarily suspended. We apologize for any inconvenience this may cause and recommend that you plan your activities accordingly. Thank you for your patience and understanding. If you have any questions or concerns, please feel free to contact us at support@scrive.com.

Scheduled service downtime - Production environment

May <var data-var='date'>21</var>, <var data-var='time'>12:38</var> CEST Resolved - This incident has been resolved. May <var data-var='date'>21</var>, <var data-var='time'>11:47</var> CEST Investigating - External Norwegian BankID is experiencing degraded performance. We are monitoring the situation and will provide and update as it's resolved.

Is Scrive down?

Scrive status is DEGRADED

Components with issues

Lastest published events

Chat - Degraded Performance

Scrive QES signing currently unavailable

Third-party eID Issue: Norwegian BankID

Scrive Services, Components and Regions

Recent Scrive events

Chat - Degraded Performance

Scrive QES signing currently unavailable

Third-party eID Issue: Norwegian BankID

Email Delivery - Degraded Performance

Support Phone - Partial Outage

Scrive Extended Compliance - Partial Outage