Sep <var data-var='date'>18</var>, <var data-var='time'>11:48</var> CDT Resolved - The fix for the webcam not appearing during full screen recordings is now available for both Chrome and Microsoft Edge users. Users should ensure they are using the latest version of the Screencastify extension to receive the fix. No additional action is required. This incident is now resolved. Sep <var data-var='date'>16</var>, <var data-var='time'>10:30</var> CDT Monitoring - The fix for the webcam not appearing during full screen recordings has been released for Chrome users. Chrome users should ensure they are using the latest version of the Screencastify extension to receive the fix. No additional action is required. The fix for Microsoft Edge users is still pending approval and publication. We’ll continue monitoring and will provide another update once the Edge extension has been released. Sep <var data-var='date'>15</var>, <var data-var='time'>12:42</var> CDT Identified - Our team has identified a fix for the issue causing the webcam not to appear during full screen recordings. We’ll provide another update once the fix has been released. Sep <var data-var='date'>14</var>, <var data-var='time'>12:27</var> CDT Investigating - We are investigating an issue where the webcam may not appear as expected when starting a Full Screen recording. Our team is actively working to identify and resolve the issue. Workaround: If your webcam does not appear, open the drawing tools, turn the camera off, and then turn it back on. The webcam should then display as expected. We’ll provide additional updates here as they become available.

Webcam Not Appearing During Full Screen Recordings.

Sep <var data-var='date'>16</var>, <var data-var='time'>10:52</var> CDT Monitoring - Our Engineering team has deployed a permanent fix for the Google authorization issue and we are monitoring the results. As part of the resolution, affected users may need to refresh their Google Drive permissions. If prompted to reconnect or reauthorize Screencastify, please sign in with Google and accept the requested permissions. If you continue to receive an "Authorization blocked: Authorization error” message, remove Screencastify from your Google Account connections and reconnect: 1. Navigate to Google Account → Security → Your connections to third-party apps & services. 2. Select Screencastify and choose Delete all connections or Remove Access. 3. Return to Screencastify and select Sign in with Google. 4. Select your Google account and accept the prompts to restore access. Videos stored in Google Drive may also be temporarily unavailable for playback until the video owner has signed back in and restored their Drive permissions. We’ll continue monitoring for any remaining impact. Sep <var data-var='date'>14</var>, <var data-var='time'>13:46</var> CDT Identified - We have identified an issue where some users may receive an “Authorization blocked: Authorization error” message when attempting to access Screencastify or grant Google Drive permissions. Our Engineering team has identified the cause and is working toward a permanent resolution. Workaround: Affected users can restore access by removing Screencastify from their Google Account connections and then reconnecting their account: Visit your Google Account and navigate to Security → Your connections to third-party apps & services. Select Screencastify and choose Delete all connections or Remove Access. Return to Screencastify and select Sign in with Google. Select your Google account and accept the prompts to restore access. We’ll provide additional updates here as our Engineering team works toward a permanent resolution.

Google Authorization Error Preventing Access

Sep <var data-var='date'> 5</var>, <var data-var='time'>06:50</var> CDT Resolved - This incident has been resolved. Aug <var data-var='date'>12</var>, <var data-var='time'>13:28</var> CDT Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'> 6</var>, <var data-var='time'>15:07</var> CDT Investigating - We are investigating reports that some users may not receive their account verification email when signing up for Screencastify, preventing them from completing the registration process. Our Engineering team is actively investigating the underlying cause. If you are affected, you may not receive the verification email after creating your account. We will provide updates on this page as more information becomes available.

Verification Email Delivery Issues

Jul <var data-var='date'>20</var>, <var data-var='time'>07:07</var> CDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>16</var>, <var data-var='time'>12:07</var> CDT Update - We will be undergoing scheduled maintenance during this time. Jul <var data-var='date'>15</var>, <var data-var='time'>12:06</var> CDT Scheduled - Scheduled maintenance will be performed to improve the reliability of the Screencastify platform. While no disruption is expected, some services may be temporarily unavailable during the maintenance window. If you experience issues after the maintenance has concluded, please submit a request through our Help Center or contact Support at support@screencastify.com.

Scheduled Platform Maintenance (Possible Temporary Service Interruptions)

Jul <var data-var='date'>12</var>, <var data-var='time'>16:30</var> CDT Resolved - We have resolved an incident that affected login, video playback, and recording. During this incident, some users were unable to sign in, access existing recordings, or create new recordings. Our engineering team identified the issue, implemented a fix, and confirmed that all affected services have been restored. We apologize for the disruption and appreciate your patience while we worked to resolve the issue.

Resolved: Service Disruption Affecting Login, Recording, and Video Playback

Feb <var data-var='date'>14</var>, <var data-var='time'>06:00</var> CST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>14</var>, <var data-var='time'>04:00</var> CST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>11</var>, <var data-var='time'>12:47</var> CST Scheduled - Screencastify will be temporarily unavailable while we complete scheduled maintenance. Start: 2/14/26, 4:00am CST Expected Duration: Approximately 2 hours Service will be restored as soon as maintenance is complete.

Scheduled Maintenance- Temporary Service Interruption

Jun <var data-var='date'>12</var>, <var data-var='time'>13:30</var> CDT Resolved - Our host, Google Cloud, was experiencing an outage resulting in a complete outage of the Screencastify webapp and extension.

Google Cloud Outage

Sep <var data-var='date'>19</var>, <var data-var='time'>11:52</var> CDT Resolved - We have implemented a fix for the SC-2 error issue, and it has been resolved as of 10:30 AM CT. Since then, we have been closely monitoring the situation and can confirm that all logs indicate everything is functioning properly. Thank you for your patience as we worked through this issue. If you encounter any further problems, please contact us at support@screencastify.com. Sep <var data-var='date'>19</var>, <var data-var='time'>09:20</var> CDT Identified - Some users are currently experiencing intermittent "Oops! Something went wrong" SC-2 errors when launching the Screencastify extension or attempting to sign in. Our team has identified the root cause of this issue and is actively working on implementing a fix. We appreciate your patience as we work to resolve this as quickly as possible.

SC-2 Oops Error

Sep <var data-var='date'> 1</var>, <var data-var='time'>00:00</var> CDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>31</var>, <var data-var='time'>21:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>29</var>, <var data-var='time'>11:59</var> CDT Scheduled - Please be advised that we will be conducting scheduled maintenance on our systems during the following timeframe: Start: Saturday, 8/31 at 9:00 PM CT End: Sunday, 9/1 at 12:00 AM CT During this maintenance window, our services may experience temporary downtime as we perform necessary updates and optimizations. If you have any questions or concerns, please reach out to our support team.

Scheduled Maintenance

May <var data-var='date'>17</var>, <var data-var='time'>14:58</var> CDT Resolved - This incident has been resolved. If you have any questions, please contact us at support@screencastify.com. May <var data-var='date'>17</var>, <var data-var='time'>12:04</var> CDT Monitoring - We have successfully implemented a fix to address the issues affecting some users. Normal functionality has been restored as of 11am CT. To see the fix, please update the Screencastify extension to the latest version. Our team will continue to monitor our logs closely to ensure that the fix remains effective and that no further issues arise. May <var data-var='date'>17</var>, <var data-var='time'>10:41</var> CDT Identified - There is an issue affecting some users, where they may experience reduced functionality while using Screencastify. This includes instances where users may inadvertently see the free version of Screencastify despite having an upgraded account, as well as encountering difficulties logging in. Our Engineering team has been actively investigating the issues and working to implement a fix as quickly as possible to restore normal functionality for all affected users.

Reduced Functionality and Login Issues

Mar <var data-var='date'>30</var>, <var data-var='time'>11:00</var> CDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>30</var>, <var data-var='time'>10:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>27</var>, <var data-var='time'>11:29</var> CDT Scheduled - Please be advised that we will be conducting scheduled maintenance on our systems during the following timeframe: Date: Saturday, March 30, 2024 Time: 10:00 PM - 11:00 PM CST During this maintenance window, our services may experience temporary downtime as we perform necessary updates and optimizations.

Maintenance Downtime Notification

Mar <var data-var='date'>13</var>, <var data-var='time'>13:34</var> CDT Resolved - Our team successfully identified and implemented a fix for the issue at 11:09am PT / 1:09pm CT. Since the resolution, we've been closely monitoring logs and can confirm that everything is now considered resolved. We apologize for any inconvenience this may have caused. If you encounter any further issues or have any questions, please don't hesitate to reach out to Screencastify support for assistance. Mar <var data-var='date'>13</var>, <var data-var='time'>11:18</var> CDT Investigating - We have received reports that some paid users are experiencing access issues and are seeing the free version of Screencastify instead. Our team is actively investigating the issue and working on a solution to resolve it as quickly as possible. We will provide further updates as soon as more information becomes available.

Some paid subscriptions are seeing the free version of Screencastify

Jan <var data-var='date'> 2</var>, <var data-var='time'>22:14</var> CST Resolved - The team implemented a fix at 7:30pm PT / 9:30pm CT and this issue is considered resolved. Please let us know if you continue to experience any issues by contacting our support team at support@screencastify.com. We are so sorry for any inconvenience this issue may have caused you or your team. Jan <var data-var='date'> 2</var>, <var data-var='time'>15:17</var> CST Identified - We are aware some users are currently experiencing difficulties with video playback on the Watch Page, encountering either a grey screen or an error message. Our team has identified the root cause of this issue and is actively working on implementing a solution.

Video Playback Errors on Watch Page

Dec <var data-var='date'> 4</var>, <var data-var='time'>15:00</var> CST Resolved - Our team has successfully implemented a fix for the reported issues. The resolution was applied at 11 am PT / 1 pm CT, and we have been actively monitoring the system logs since then. As of now, we have not observed any additional issues, and we consider the reported issues resolved. Please do not hesitate to reach out to our support team at support@screencastify.com if you have any questions or are experiencing any issues. Dec <var data-var='date'> 4</var>, <var data-var='time'>11:23</var> CST Investigating - We are currently experiencing 4 known issues: 1. Slow Load Times 2. Difficulties Accessing Paid Subscriptions 3. Challenges Accessing or Managing the License Manager Page 4. Errors Submitting the Onboarding Survey Our team is committed to resolving these issues as quickly as possible, and we appreciate your patience and understanding. Please stay tuned for further updates.

Service Disruption

Dec <var data-var='date'> 1</var>, <var data-var='time'>14:30</var> CST Resolved - Our team has successfully implemented a fix, and the reported issues have been resolved as of 1:50pm CST. Since the resolution, we have been actively monitoring our logs to ensure the stability of our services. If you experience any lingering issues or have concerns, please do not hesitate to reach out to our support team at support@screencastify.com. Dec <var data-var='date'> 1</var>, <var data-var='time'>10:32</var> CST Identified - We acknowledge that some users are currently encountering the following issues: 1. Slow load times 2. Difficulties accessing paid subscriptions 3. Challenges accessing or managing the License Manager page 4. Errors when attempting to submit the onboarding survey Our technical team is actively investigating these issues and has identified the root cause. We are working to implement a fix and restore normal service as quickly as possible.

Service Interruption

Nov <var data-var='date'>28</var>, <var data-var='time'>15:17</var> CST Resolved - We're pleased to inform you that our team has successfully implemented a fix, and services are now back to normal. You should no longer experience the previously reported issues. We appreciate your patience and understanding during this brief interruption. If you encounter any lingering issues or have further concerns, please don't hesitate to reach out to our support team at support@screencastify.com. Nov <var data-var='date'>28</var>, <var data-var='time'>13:12</var> CST Identified - We are aware that some users are currently experiencing: 1) slow load times; 2) difficulties accessing their paid subscriptions; and/or, 3) accessing or managing the License Manager page. Our team is actively investigating the issue and has identified the root cause. We are working to implement a fix and restore normal service as quickly as possible.

Apr <var data-var='date'>27</var>, <var data-var='time'>13:56</var> CDT Resolved - This incident is now resolved. We sincerely apologize for any impact this issue may have caused you. Apr <var data-var='date'>27</var>, <var data-var='time'>12:54</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>27</var>, <var data-var='time'>09:58</var> CDT Investigating - We are aware some users may be experiencing long load times, resulting in error messages. Our team is actively investigating the root cause. We will provide an update once we have more information to share.

Intermittent Loading Times

Apr <var data-var='date'>26</var>, <var data-var='time'>16:51</var> CDT Resolved - We monitored the fix Google implemented and this issue is now considered resolved. We apologize for the impact this issue may have caused you. Apr <var data-var='date'>26</var>, <var data-var='time'>14:47</var> CDT Monitoring - There was an impact to multiple Google Cloud services causing disruption to our services. We worked closely with Google Support and a solution has been implemented. We will continue to monitor and ensure stability. Apr <var data-var='date'>26</var>, <var data-var='time'>09:57</var> CDT Investigating - Some users may be experiencing long load times that result in an error, impacting the watch page links, interactive questions, and captions. In the meantime, you can share the Drive link instead of the Watch Page link. The team is investigating the issue - we will provide an update once we have more information.

Watch Page Links, Interactive Questions, and Captions: Long Load Times Resulting in Errors

Apr <var data-var='date'>24</var>, <var data-var='time'>14:55</var> CDT Resolved - We monitored the implemented fix, and all issues are now resolved. We apologize for the impact this issue may have caused you! If you are still experiencing issues, please contact our Support squad at support@screencastify.com. Apr <var data-var='date'>24</var>, <var data-var='time'>13:32</var> CDT Monitoring - We were able to identify the root cause and a fix has been implemented. We will monitor for the next hour to confirm full stability. Apr <var data-var='date'>24</var>, <var data-var='time'>13:05</var> CDT Investigating - Some users may experience long load times and/or receive error messages. Our team is urgently investigating the root cause. We will provide an update once we have more information to share. Note: Refreshing the page might help.

Intermittent Load Times and/or Error Messages

Apr <var data-var='date'>20</var>, <var data-var='time'>15:47</var> CDT Resolved - Over the last couple of hours, we monitored the fix and this issue is resolved. We apologize for any impact this may have caused you. If you encounter any other issues, please contact Screencastify Support via support@screencastify.com. Apr <var data-var='date'>20</var>, <var data-var='time'>13:30</var> CDT Monitoring - We have identified the root cause of this issue and have implemented a solution - load times are now stable. Our engineering team will continue to monitor the outcome of this solution. Apr <var data-var='date'>20</var>, <var data-var='time'>12:30</var> CDT Investigating - We’re aware that some users are experiencing intermittent load issues logging in and/or accessing our web app. Our engineering team is working to identify the root cause and implement a solution.

Intermittent Load Issues

Feb <var data-var='date'>28</var>, <var data-var='time'>17:20</var> CST Resolved - Over the last hour, we monitored the implemented fix and our engineering team has resolved this issue. We apologize for the inconvenience or impact this may have caused. If you experience any further issues, please contact Support at support@screencastify.com. Feb <var data-var='date'>28</var>, <var data-var='time'>15:59</var> CST Monitoring - Our team implemented a fix and the Watch Page links are successfully loading. We will continue to monitor and will provide an update when we are confident in the fix. Feb <var data-var='date'>28</var>, <var data-var='time'>15:12</var> CST Identified - We’re aware that some users are experiencing issues (loading error) viewing Watch Page links for some videos. Our engineering team has identified the root cause of this issue and is currently working to implement a solution. As a temporary workaround, please share the Google Drive link instead of the Watch Page link. Please note that the Drive link does not support the use of Interactive Questions or Viewer Analytics.

Loading Error for Watch Page Links

Feb <var data-var='date'>13</var>, <var data-var='time'>13:55</var> CST Resolved - Our Engineering team implemented a fix around 11:10am PT / 1:10pm CT and we have since monitored the progress to ensure stability. We believe this issue is now resolved. We recommend refreshing Editor and/or logging out and back in to ensure you're able to access Editor. If you continue to experience any additional issues, please contact us at support@screencastify.com We're so sorry for the impact this issue may have caused you. Feb <var data-var='date'>13</var>, <var data-var='time'>12:28</var> CST Identified - We're aware that some users are experiencing issues accessing our Editor tool, resulting in a 502 Server Error. We have identified the root cause of this issue and are currently working to implement a solution.

Editor: Server Error

Dec <var data-var='date'>16</var>, <var data-var='time'>12:30</var> CST Resolved - We are happy to report we implemented a fix and monitored it over the last couple of hours. These issues are now resolved. 🎉 Please update to the latest extension version. Dec <var data-var='date'>15</var>, <var data-var='time'>14:31</var> CST Investigating - Hey there 👋 We're aware that some users are experiencing issues: 1) Video Management Page: Copy Share Link, Interactive Questions & Captions links do not work; 2) Refreshing the page results in a grey screen on Video Management Page and/or My Recordings; 3) Video Management Page: Privacy settings look like they’ve updated, but if you reload the page, the privacy settings did not save; 4) Extension may indicate you are not signed in and does not respond; and/or, 5) Extension freezes. The team is urgently investigating these issues and has a few fixes ready for deployment. We will provide another update soon. We are so sorry for the impact these issues may be causing you and your team. Thanks from the Screencastify Team

Issues Impacting Video Management Page and/or Extension

Oct <var data-var='date'>19</var>, <var data-var='time'>17:17</var> CDT Resolved - After our team implemented a fix, we actively monitored the results to ensure full resolution. We're happy to report viewing videos on the Watch Page has now been restored! 🥳 Thanks for hanging in there as our team implemented a resolution! Oct <var data-var='date'>18</var>, <var data-var='time'>16:21</var> CDT Identified - Hey there👋 The engineering team has implemented a fix that is still processing that will enable some users to view videos on the Watch Page. We will provide you with another update once the fix has been fully implemented. for all users Oct <var data-var='date'>18</var>, <var data-var='time'>12:15</var> CDT Update - We are continuing to investigate this issue. Oct <var data-var='date'>18</var>, <var data-var='time'>12:15</var> CDT Investigating - Hi 👋 We are aware of an issue preventing some users from viewing videos on the Watch Page. 😖 The team has identified the root cause and are working to implement a fix. We assure you, your video(s) are not lost. In the meantime, please download your videos or share your video with a Google Drive link as a temporary workaround. We will post an update once the fix has been implemented. --Screencastify Squad

Watch Page: Not Able to View Videos

Feb <var data-var='date'>10</var>, <var data-var='time'>14:56</var> CST Resolved - This incident has been resolved. Feb <var data-var='date'> 8</var>, <var data-var='time'>13:22</var> CST Update - Hi 👋 Our engineers have determined there is a small number of users are experiencing issues saving recordings. 😖 This is caused by an authentication issue, where the user is not completely signed in during the sign in process. In the meantime, please log out of the extension and log back in for a work around. We will post an update in 24 hours. ⏳ Feb <var data-var='date'> 5</var>, <var data-var='time'>12:51</var> CST Update - Hi 👋 Our engineers have determined there is a small number of users are experiencing issues saving recordings. 😖 This is caused by an authentication issue, where the user is not completely signed in during the sign in process. In the meantime, please log out of the extension and log back in for a work around. We will post an update in 24 hours. ⏳ Feb <var data-var='date'> 4</var>, <var data-var='time'>14:15</var> CST Update - Hi 👋 Our engineers have determined there is a small number of users are experiencing issues saving recordings. 😖 This is caused by an authentication issue, where the user is not completely signed in during the sign in process. In the meantime, please log out of the extension and log back in for a work around. We will post an update in 24 hours. ⏳ --Screencastify Squad Feb <var data-var='date'> 2</var>, <var data-var='time'>14:16</var> CST Update - Hi 👋 Our engineers have determined there is a small number of users are experiencing issues saving recordings. 😖 This is caused by an authentication issue, where the user is not completely signed in during the sign in process. In the meantime, please log out and log back in for a work around. We will post an update in 24 hours. ⏳ --Screencastify Squad Jan <var data-var='date'>28</var>, <var data-var='time'>10:41</var> CST Update - Hi 👋 Our engineers have determined there is a small number of users are experiencing issues saving recordings. 😖 This is caused by an authentication issue, where the user is not completely signed in during the sign in process. In the meantime, please log out and log back in for a work around. We will post an update in 24 hours. ⏳ --Screencastify Squad Jan <var data-var='date'>27</var>, <var data-var='time'>09:37</var> CST Update - Hi 👋 Our engineers have determined there is a small number of users are experiencing issues saving recordings. 😖 This is caused by an authentication issue, where the user is not completely signed in during the sign in process. In the meantime, please log out and log back in for a work around. We will post an update in 24 hours. ⏳ --Screencastify Squad Jan <var data-var='date'>26</var>, <var data-var='time'>08:54</var> CST Update - Hi 👋 Our engineers have determined there is a small number of users are experiencing issues saving recordings. 😖 This is caused by an authentication issue, where the user is not completely signed in during the sign in process. In the meantime, please log out and log back in for a work around. We will post an update in 24 hours. ⏳ --Screencastify Squad Jan <var data-var='date'>22</var>, <var data-var='time'>12:51</var> CST Identified - Hi 👋 Our engineers have determined there is a small number of users are experiencing issues saving recordings. 😖 This is caused by an authentication issue, where the user is not completely signed in during the sign in process. In the meantime, please log out and log back in for a work around. We will post an update in 24 hours. ⏳ --Screencastify Squad

Is Screencastify down?

Screencastify status is UP

Lastest published events

Webcam Not Appearing During Full Screen Recordings.

Google Authorization Error Preventing Access

Verification Email Delivery Issues

Screencastify Services, Components and Regions

Recent Screencastify events

Webcam Not Appearing During Full Screen Recordings.

Google Authorization Error Preventing Access

Verification Email Delivery Issues

Scheduled Platform Maintenance (Possible Temporary Service Interruptions)

Resolved: Service Disruption Affecting Login, Recording, and Video Playback

Scheduled Maintenance- Temporary Service Interruption