Aug <var data-var='date'>21</var>, <var data-var='time'>15:01</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'>21</var>, <var data-var='time'>12:02</var> CEST Investigating - Impacted products: Domain Purchase for Elements, Domain Purchase for Dedibox We are currently investigating this issue.

[BMNA] - [world] - EPP connection issues with Verisign Registry (.com/.net/.name/.cc)

Aug <var data-var='date'>21</var>, <var data-var='time'>11:00</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'>21</var>, <var data-var='time'>10:27</var> CEST Investigating - APIs unavailable in it-mil-1. We are currently investigating this issue.

[API] - [it-mil] - Not Available

Aug <var data-var='date'>20</var>, <var data-var='time'>18:06</var> CEST Monitoring - Following a configuration issue during a deployment, numerous routes stopped being advertised, which may have impacted routing to the PAR VPN gateways.

[fr-par]  Site-to-site VPN configuration issue

Aug <var data-var='date'>19</var>, <var data-var='time'>15:47</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'>19</var>, <var data-var='time'>15:23</var> CEST Investigating - Websites are inaccessible via their free subdomains (*.waw.scw.site / .scw.site) on the pl-waw region, whereas custom domains are working fine. Mail, FTP, and other services remain unaffected.

pl-waw - websites scw.site inaccessible

Aug <var data-var='date'>19</var>, <var data-var='time'>12:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>19</var>, <var data-var='time'>09:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>12</var>, <var data-var='time'>12:28</var> CEST Scheduled - One of the two main routers will be taken out of service. During this period, the network connection will not be redundant in all availability zones of the region "The Netherlands - Amsterdam". No packet loss or latency changes are expected. Date: 19.08.2026 Time: 09:00 Duration: 3 hours

[AMS] Scheduled maintenance of one of the core routers in the AMS region.

Aug <var data-var='date'>18</var>, <var data-var='time'>17:46</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'>11</var>, <var data-var='time'>09:54</var> CEST Monitoring - Customer databases were unavailable between 8.54 am and 9.26 am. Our team had already fix but still monitoring this issue.

[FR-PAR] Serverless Databases issue

Aug <var data-var='date'>18</var>, <var data-var='time'>17:41</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'>12</var>, <var data-var='time'>11:34</var> CEST Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'>12</var>, <var data-var='time'>10:00</var> CEST Investigating - Customer may experience 503 errors on edge service.

[EDGE] - 503 error

Aug <var data-var='date'>18</var>, <var data-var='time'>17:29</var> CEST Resolved - We are pleased to inform you that the issue has been resolved. Aug <var data-var='date'>13</var>, <var data-var='time'>18:30</var> CEST Investigating - While putting in production a new IXP, they forgot to update the ACL on their side but we were still able to reach the RS, so we announced our prefixes but the other members of the IXP weren’t able to send traffic to us, leading to blackhole of 20Gbps.

[PAR] Nine IX blackholed some traffic

Aug <var data-var='date'>18</var>, <var data-var='time'>15:26</var> CEST Resolved - After investigation, we have found the root cause. The issue happened because of blackholed traffic, but only on some Private Networks with a specific configuration: - PNs with ACLs - PNs inside VPCs with "enable_routing" set to false Anyway, we have rolled back the component causing the issues, so this error shouldn't happen anymore. Sorry again for any inconvenience. Aug <var data-var='date'>17</var>, <var data-var='time'>18:48</var> CEST Monitoring - We have finished rolling back the faulty deployment. Situation should be good now for all users. Aug <var data-var='date'>17</var>, <var data-var='time'>18:41</var> CEST Investigating - On a small subset of our fr-par infrastructure, between 2026-08-17 09:20 UTC and 2026-08-17 16:15 UTC, some containers attached to a Private Network were not able to reach resources inside that PN. This issue is likely due to a faulty deployment, that we have reverted at 2026-08-17 16:15 UTC. Containers should now be able to reach resources in their Private Network as before. If your container has faced issues like "timeouts" or "connection error" while trying to reach a resource through their private endpoint during the time range above, the issues are likely linked. If you still continue to face these errors, feel free to open a support ticket. We sincerely apologize for any inconvenience.

[Serverless Containers] - [fr-par] - issues connecting to resources inside Private Network

Aug <var data-var='date'>18</var>, <var data-var='time'>10:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>18</var>, <var data-var='time'>09:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>17</var>, <var data-var='time'>15:19</var> CEST Scheduled - On August 18th, between 09:00 and 10:00, we will perform maintenance on cPanel platforms 1010 and 013. During this time, a service interruption of up to 10 minutes may occur.

Scheduled Maintenance – Web Hosting Elements

Aug <var data-var='date'>17</var>, <var data-var='time'>16:08</var> CEST Resolved - Customers may have experienced connectivity issues affecting some instances in the PL-WAW-2 region, preventing access via VPC. The issue was caused by a misconfiguration applied to an internal component. A fix was applied, and connectivity has been restored.

[VPCL] - [WAW2] - Some Instances were not reachable using VPC on PL-WAW-2

Aug <var data-var='date'>14</var>, <var data-var='time'>16:20</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'>14</var>, <var data-var='time'>14:49</var> CEST Investigating - 403 errors may be returned for several pipelines, due to cache synchronization issue

[EDGE] - random 403 returned on 76 pipelines

Aug <var data-var='date'>14</var>, <var data-var='time'>10:59</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'>13</var>, <var data-var='time'>11:08</var> CEST Investigating - Since 10:10 AM, our communication with AFNIC registry for TLDs (.fr, .bzh, .alsace, .paris, .wf, .yt, .tf, .pm) is unstable. Operations on domains from AFNIC may get errors. We are working on identifying the problem.

[BMNA] - AFNIC EPP connection

Aug <var data-var='date'>13</var>, <var data-var='time'>18:05</var> CEST Resolved - The ESET has removed the domain from their blacklist. Aug <var data-var='date'>13</var>, <var data-var='time'>15:38</var> CEST Update - We are continuing to work on a fix for this issue. Aug <var data-var='date'>13</var>, <var data-var='time'>15:28</var> CEST Identified - Scaleway Security team identified that resources behind *.fr-par.scw.cloud may be blacklisted by the security vendor ESET. Scaleway is in discussion with ESET to remediate the situation as soon as possible.

[Security vendor] - Suspicion of ESET blacklist for our domains and/or IP ranges

Aug <var data-var='date'>12</var>, <var data-var='time'>12:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>12</var>, <var data-var='time'>09:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>29</var>, <var data-var='time'>14:32</var> CEST Scheduled - One of the two main routers will be taken out of service. During this period, the network connection will not be redundant in all availability zones of the region "The Netherlands - Amsterdam". No packet loss or latency changes are expected.

Aug <var data-var='date'>11</var>, <var data-var='time'>15:38</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>11</var>, <var data-var='time'>10:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 5</var>, <var data-var='time'>17:52</var> CEST Scheduled - As part of a required update to a component related to our VPC infrastructure, at the hypervisor level in the nl-ams-1 Availability Zone, scheduled for Wednesday, August 11, at 10:00 am (Paris Time) , a network interruption of up to one minute may occur during the day in the following cases: - Communications between Private Networks (via the vRouter) - Communications within the same Private Network across multiple Availability Zones - Communications within the same Private Network between Instances and Elastic Metal servers. We apologize for any inconvenience this maintenance may cause and remain at your disposal should you require any additional information.

[VPC] - [AMS1] - VPC infrastructure upgrade

Aug <var data-var='date'>11</var>, <var data-var='time'>14:42</var> CEST Investigating - We are currently investigating this issue.

[CKPT] - [Global] - On new projects, first attempts to connect to Grafana may result in internal error (the following ones end up working)

Aug <var data-var='date'> 7</var>, <var data-var='time'>14:49</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'> 5</var>, <var data-var='time'>10:59</var> CEST Investigating - Switch s43-c9.rpn.dc3 is down. There is no RPN connection for the servers in DC3, room 4-3, rack C9

[NETI] - [DC3] - Dedibox RPN switch in DC3 (room 4-3, rack C9) is down

Aug <var data-var='date'> 7</var>, <var data-var='time'>14:47</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'> 6</var>, <var data-var='time'>10:39</var> CEST Monitoring - We have identified that the product Public Gateway creation/update in fr-par-1 were stuck in a transient state. The incident has been mitigated.

[PGW] - [fr-par-1] - Public Gateway stuck in transient state

Aug <var data-var='date'> 7</var>, <var data-var='time'>14:47</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'> 6</var>, <var data-var='time'>10:43</var> CEST Investigating - Some customers cannot access Grafana. We are investigating.

[CKPT] - [global] - Grafana is partially unavailable

Aug <var data-var='date'> 6</var>, <var data-var='time'>19:11</var> CEST Resolved - The servers have been put back into production and latencies are now nominal as of August 5, 6:30 PM CEST. Aug <var data-var='date'> 6</var>, <var data-var='time'>19:11</var> CEST Identified - August 5: From 2 p.m. to 6:30 p.m. CEST: Due to complications during scheduled hardware maintenance, some object storage servers were temporarily offline. During this period, customers may have experienced higher p99 latencies. Service availability was otherwise maintained.

[OBJS] - [PL-WAW] - Elevated p99 latencies due to some servers being down

Aug <var data-var='date'> 6</var>, <var data-var='time'>10:33</var> CEST Resolved - [05:00] Increase of query load broke store gateways.

[CKPT] - [fr-par] - Impossible to query metrics older than 12h

Aug <var data-var='date'> 5</var>, <var data-var='time'>17:39</var> CEST Resolved - Everything has been stable again since 18:28 UTC. yesterday. The incident is closed. Aug <var data-var='date'> 4</var>, <var data-var='time'>18:45</var> CEST Update - We are continuing to monitor for any further issues. Aug <var data-var='date'> 4</var>, <var data-var='time'>18:43</var> CEST Monitoring - The incident has now been mitigated. Aug <var data-var='date'> 4</var>, <var data-var='time'>18:24</var> CEST Update - We are continuing to investigate this issue. Aug <var data-var='date'> 4</var>, <var data-var='time'>18:06</var> CEST Investigating - We are investigating performance degradation affecting Block Storage in the fr-par region. Our engineering teams are actively working to identify the root cause. We will provide further updates as more information becomes available.

[fr-par] Performance degradation affecting Block Storage

Aug <var data-var='date'> 4</var>, <var data-var='time'>19:04</var> CEST Resolved - This incident has been resolved, and all servers should now be reachable. Aug <var data-var='date'> 4</var>, <var data-var='time'>12:58</var> CEST Identified - We have detected a switch down in DC2 room 205 rack E1 Servers in that rack currently have no public network access and are unreachable.

[DC2] Public switch issue in DC2 room 205 rack E1

Aug <var data-var='date'> 4</var>, <var data-var='time'>11:18</var> CEST Resolved - Between approximately 15:00 and 15:45 CEST on 3 August, a Web Hosting platofrm pf-014 in fr-par experienced intermittent unavailability, resulting in HTTP errors and slow responses for websites hosted on it. Other servers in the Web Hosting fleet were unaffected. The cause was identified and has been corrected. The server remains under close monitoring.

Is Scaleway down?

Scaleway status is DEGRADED

Components with issues

Lastest published events

[BMNA] - [world] - EPP connection issues with Verisign Registry (.com/.net/.name/.cc)

[API] - [it-mil] - Not Available

[fr-par] Site-to-site VPN configuration issue

Scaleway Services, Components and Regions

Recent Scaleway events

[BMNA] - [world] - EPP connection issues with Verisign Registry (.com/.net/.name/.cc)

[API] - [it-mil] - Not Available

[fr-par] Site-to-site VPN configuration issue

pl-waw - websites scw.site inaccessible

[AMS] Scheduled maintenance of one of the core routers in the AMS region.

[FR-PAR] Serverless Databases issue