THIS IS A SCHEDULED EVENT Oct <var data-var='date'>14</var>, <var data-var='time'>15:00</var> - <var data-var='time'>17:00</var> UTC Oct <var data-var='date'> 8</var>, <var data-var='time'>16:19</var> UTC Scheduled - Sauce Labs will have a two hour regularly scheduled maintenance window of Error Reporting (Backtrace) product on October 14th, starting at 15:00 UTC and ending at 17:00 UTC. During this maintenance window, we will be making updates to related infrastructure and services. These maintenance actions may cause portions of the service to be unavailable for up to two hours.

Sauce Labs Planned Maintenance - Error Reporting (Backtrace)

Oct <var data-var='date'>10</var>, <var data-var='time'>19:00</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>10</var>, <var data-var='time'>17:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 8</var>, <var data-var='time'>17:41</var> UTC Scheduled - Sauce Labs will have a two hour previously scheduled maintenance window on October 10th, starting at 17:00 UTC and ending at 19:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our US West data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.

Sauce Labs Planned Maintenance - US West

Oct <var data-var='date'>10</var>, <var data-var='time'>17:01</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>10</var>, <var data-var='time'>15:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 8</var>, <var data-var='time'>17:39</var> UTC Scheduled - Sauce Labs will have a two hour previously scheduled maintenance window on October 10th, starting at 15:00 UTC and ending at 17:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our EU Central data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.

Sauce Labs Planned Maintenance - EU Central

Oct <var data-var='date'>10</var>, <var data-var='time'>15:01</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>10</var>, <var data-var='time'>13:01</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 8</var>, <var data-var='time'>17:35</var> UTC Scheduled - Sauce Labs will have a two hour previously scheduled maintenance window on October 10th starting at 13:00 UTC and ending at 15:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our US East data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.

Sauce Labs Planned Maintenance - US East

Oct <var data-var='date'>10</var>, <var data-var='time'>13:00</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>10</var>, <var data-var='time'>11:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 2</var>, <var data-var='time'>17:26</var> UTC Scheduled - Sauce Labs will have a two hour previously scheduled maintenance window on October 10th starting at 11:00 UTC and ending at 13:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our Asia South data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.

Sauce Labs Planned Maintenance - Asia South

Oct <var data-var='date'> 8</var>, <var data-var='time'>18:50</var> UTC Resolved - After taking remedial action, the error ingestion issue in Error Reporting (Backtrace) has been resolved. All services are fully operational. Oct <var data-var='date'> 8</var>, <var data-var='time'>17:20</var> UTC Monitoring - The root cause of error ingestion for Error Reporting (Backtrace) has been identified. Remediation has been applied, and we are actively monitoring the situation. Oct <var data-var='date'> 8</var>, <var data-var='time'>16:52</var> UTC Update - We are continuing to investigate this issue. Oct <var data-var='date'> 8</var>, <var data-var='time'>16:48</var> UTC Investigating - We are experiencing a degradation in error ingestion for Error Reporting (Backtrace) using crashpad on Android and Linux across all Data Centers. We are currently investigating.

2026-October-08 Service Incident

Oct <var data-var='date'> 7</var>, <var data-var='time'>17:00</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 7</var>, <var data-var='time'>15:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 1</var>, <var data-var='time'>19:01</var> UTC Scheduled - Sauce Labs will have a two hour regularly scheduled maintenance window of Error Reporting (Backtrace) product on October 7th, starting at 15:00 UTC and ending at 17:00 UTC. During this maintenance window, we will be making updates to related infrastructure and services. These maintenance actions may cause portions of the service to be unavailable for up to two hours.

Sep <var data-var='date'>30</var>, <var data-var='time'>17:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>30</var>, <var data-var='time'>15:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>27</var>, <var data-var='time'>19:55</var> UTC Scheduled - Sauce Labs will have a two hour regularly scheduled maintenance window of Error Reporting (Backtrace) product on September 30th, starting at 15:00 UTC and ending at 17:00 UTC. During this maintenance window, we will be making updates to related infrastructure and services. These maintenance actions may cause portions of the service to be unavailable for up to two hours.

Sep <var data-var='date'>30</var>, <var data-var='time'>11:18</var> UTC Resolved - Real Device test error rates have returned to normal in the EU-Central-1 data center. All services are fully operational. Sep <var data-var='date'>30</var>, <var data-var='time'>10:04</var> UTC Investigating - We are currently seeing elevated error rates for real device tests in EU-Central-1 data center. We are investigating.

2026-September-30 Service Incident

Sep <var data-var='date'>28</var>, <var data-var='time'>17:19</var> UTC Resolved - After taking remedial action, Real Device test error rates have returned to normal in the US-West-1 data center. All services are fully operational. Sep <var data-var='date'>28</var>, <var data-var='time'>16:56</var> UTC Monitoring - The root cause of the elevated error rates for Real Device tests in the US-West-1 data center has been identified. Remediation has been applied, and we are actively monitoring the situation. Sep <var data-var='date'>28</var>, <var data-var='time'>16:04</var> UTC Investigating - We are currently seeing elevated error rates for automated real device tests in US-West-1 data center. We are currently investigating.

2026-September-28 Service Incident

Sep <var data-var='date'>23</var>, <var data-var='time'>17:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>23</var>, <var data-var='time'>15:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>16</var>, <var data-var='time'>22:01</var> UTC Scheduled - Sauce Labs will have a two hour regularly scheduled maintenance window of Error Reporting (Backtrace) product on September 23rd, starting at 15:00 UTC and ending at 17:00 UTC. During this maintenance window, we will be making updates to related infrastructure and services. These maintenance actions may cause portions of the service to be unavailable for up to two hours.

Sep <var data-var='date'>23</var>, <var data-var='time'>12:45</var> UTC Resolved - Between 12:05 UTC and 12:35 UTC, we experienced a high error rate and longer session start times for Desktop and Virtual Device tests in the US-West-1 data center. The issue has been resolved. All services are fully operational.

2026-September-23 Service Incident

Sep <var data-var='date'>16</var>, <var data-var='time'>17:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>16</var>, <var data-var='time'>15:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 9</var>, <var data-var='time'>22:05</var> UTC Scheduled - Sauce Labs will have a two hour regularly scheduled maintenance window of Error Reporting (Backtrace) product on September 16th, starting at 15:00 UTC and ending at 17:00 UTC. During this maintenance window, we will be making updates to related infrastructure and services. These maintenance actions may cause portions of the service to be unavailable for up to two hours.

Sep <var data-var='date'>16</var>, <var data-var='time'>11:08</var> UTC Resolved - Between 09:52 UTC and 10:34 UTC, multiple Sauce Labs services in the US-West data center experienced an outage, causing authentication failures and disruptions to testing features. All systems are now fully operational.

2026-September-16 Service Incident

Sep <var data-var='date'> 9</var>, <var data-var='time'>17:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 9</var>, <var data-var='time'>15:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 3</var>, <var data-var='time'>17:07</var> UTC Scheduled - Sauce Labs will have a two hour regularly scheduled maintenance window of Error Reporting (Backtrace) product on September 9th, starting at 15:00 UTC and ending at 17:00 UTC. During this maintenance window, we will be making updates to related infrastructure and services. These maintenance actions may cause portions of the service to be unavailable for up to two hours.

Sep <var data-var='date'> 5</var>, <var data-var='time'>19:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 5</var>, <var data-var='time'>17:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>10</var>, <var data-var='time'>19:17</var> UTC Scheduled - Sauce Labs will have a two hour previously scheduled maintenance window on September 5th, starting at 17:00 UTC and ending at 19:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our US West data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.

Sep <var data-var='date'> 5</var>, <var data-var='time'>17:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 5</var>, <var data-var='time'>15:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>10</var>, <var data-var='time'>19:12</var> UTC Scheduled - Sauce Labs will have a two hour previously scheduled maintenance window on September 5th, starting at 15:00 UTC and ending at 17:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our EU Central data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.

Sep <var data-var='date'> 5</var>, <var data-var='time'>15:01</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 5</var>, <var data-var='time'>13:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>10</var>, <var data-var='time'>19:10</var> UTC Scheduled - Sauce Labs will have a two hour previously scheduled maintenance window on September 5th starting at 13:00 UTC and ending at 15:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our US East data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.

Sep <var data-var='date'> 2</var>, <var data-var='time'>17:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 2</var>, <var data-var='time'>15:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>27</var>, <var data-var='time'>17:53</var> UTC Scheduled - Sauce Labs will have a two hour regularly scheduled maintenance window of Error Reporting (Backtrace) product on September 2nd, starting at 15:00 UTC and ending at 17:00 UTC. During this maintenance window, we will be making updates to related infrastructure and services. These maintenance actions may cause portions of the service to be unavailable for up to two hours.

Sep <var data-var='date'> 2</var>, <var data-var='time'>11:53</var> UTC Resolved - After taking remedial action, Real Device test error rates have returned to normal in the EU-Central-1 data center. All services are fully operational. Sep <var data-var='date'> 2</var>, <var data-var='time'>11:30</var> UTC Identified - The root cause of the elevated error rates for Real Device tests in the EU-Central-1 data center has been identified. Remediation has been applied, and we are actively monitoring the situation. Sep <var data-var='date'> 2</var>, <var data-var='time'>09:39</var> UTC Investigating - We are seeing elevated error rates for Real Device tests in EU-Central-1 data center. We are investigating.

2026-September-02 Service Incident

Aug <var data-var='date'>26</var>, <var data-var='time'>17:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>26</var>, <var data-var='time'>15:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>20</var>, <var data-var='time'>16:23</var> UTC Scheduled - Sauce Labs will have a two hour regularly scheduled maintenance window of Error Reporting (Backtrace) product on August 26th, starting at 15:00 UTC and ending at 17:00 UTC. During this maintenance window, we will be making updates to related infrastructure and services. These maintenance actions may cause portions of the service to be unavailable for up to two hours.

Aug <var data-var='date'>25</var>, <var data-var='time'>13:19</var> UTC Resolved - After taking remedial action, all macOS and iOS tests are now performing as expected in the US-West-1 Data center. All services are fully operational. Aug <var data-var='date'>25</var>, <var data-var='time'>12:33</var> UTC Investigating - We are currently seeing elevated error rates for macOS and iOS tests in the US-West-1 data center. We are currently investigating.

2026-August-25 Service Incident

Aug <var data-var='date'>19</var>, <var data-var='time'>17:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>19</var>, <var data-var='time'>15:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>13</var>, <var data-var='time'>21:34</var> UTC Scheduled - Sauce Labs will have a two hour regularly scheduled maintenance window of Error Reporting (Backtrace) product on August 19th, starting at 15:00 UTC and ending at 17:00 UTC. During this maintenance window, we will be making updates to related infrastructure and services. These maintenance actions may cause portions of the service to be unavailable for up to two hours.

Aug <var data-var='date'>12</var>, <var data-var='time'>17:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>12</var>, <var data-var='time'>15:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 7</var>, <var data-var='time'>18:46</var> UTC Scheduled - Sauce Labs will have a two hour regularly scheduled maintenance window of Error Reporting (Backtrace) product on August 12th, starting at 15:00 UTC and ending at 17:00 UTC. During this maintenance window, we will be making updates to related infrastructure and services. These maintenance actions may cause portions of the service to be unavailable for up to two hours.

Aug <var data-var='date'> 8</var>, <var data-var='time'>19:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 8</var>, <var data-var='time'>17:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>11</var>, <var data-var='time'>00:14</var> UTC Scheduled - Sauce Labs will have a two hour previously scheduled maintenance window on August 8th, starting at 17:00 UTC and ending at 19:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our US West data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.

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Sauce Labs Planned Maintenance - Error Reporting (Backtrace)

Sauce Labs Planned Maintenance - US West

Sauce Labs Planned Maintenance - EU Central

Sauce Labs Planned Maintenance - US East

Sauce Labs Planned Maintenance - Asia South

2026-October-08 Service Incident