May <var data-var='date'>20</var>, <var data-var='time'>12:43</var> UTC Resolved - A fix has been deployed to all SaaS DACs. Customers with customer-hosted DACs should upgrade to v1.2621.2. May <var data-var='date'>20</var>, <var data-var='time'>09:59</var> UTC Monitoring - A fix has been deployed to all SaaS DACs. Customers with customer-hosted DACs should upgrade to v1.2621.2. May <var data-var='date'>20</var>, <var data-var='time'>07:17</var> UTC Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>20</var>, <var data-var='time'>06:28</var> UTC Investigating - Our monitoring system has detected a change in Snowflake that impacts the availability of Snowflake Workspaces in Snowsight in some regions, in Snowflake Proxy Accounts. A fix for the issue is being prepared. We will update once a patch is available for customer-hosted DACs.

Workspaces Not Loading for Snowflake Proxy Accounts

Apr <var data-var='date'>15</var>, <var data-var='time'>17:48</var> UTC Resolved - The incident is resolved. Customers hosting their own DACs should upgrade to version 1.2615.2 to mitigate the issue. Apr <var data-var='date'>15</var>, <var data-var='time'>15:27</var> UTC Monitoring - A fix has been rolled out to all SaaS DACs. Customers hosting their own DACs should upgrade to version 1.2615.2. Apr <var data-var='date'>15</var>, <var data-var='time'>14:43</var> UTC Identified - Our monitoring systems have detected a change in Snowflake that impacts dynamic masking functionality in Snowsight Workspaces in some regions. A fix has been rolled out to all SaaS DACs. Customers hosting their own DACs should upgrade to version 1.2615.2.

Dynamic Masking Issue in Snowflake Workspaces

Apr <var data-var='date'> 6</var>, <var data-var='time'>13:23</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'> 6</var>, <var data-var='time'>12:55</var> UTC Monitoring - We are seeing signs that the cloud service is recovering and functionality has been restored for some customers. We are monitoring the situation and will provide an update once functionality is fully restored. Apr <var data-var='date'> 6</var>, <var data-var='time'>12:21</var> UTC Identified - We have identified that the issue is caused by a cloud service used by the management console to deliver configuration changes to DACs. We are working with the cloud provider to mitigate the issue and considering alternatives. Apr <var data-var='date'> 6</var>, <var data-var='time'>11:29</var> UTC Investigating - Our monitoring systems have detected an issue in a cloud service used by the management console to deliver configuration changes to DACs. No impact on ongoing data activity, however, policy changes or access requests are currently not being processed.

Management console changes are not reflected to DACs

Apr <var data-var='date'> 1</var>, <var data-var='time'>08:21</var> UTC Resolved - The issue has been resolved for Satori SaaS customers and customers who have upgraded to v1.2614.3 or v1.2613.4. Apr <var data-var='date'> 1</var>, <var data-var='time'>07:42</var> UTC Monitoring - A fix has been implemented for Satori SaaS customers with no reported impact on customer Snowflake accounts. Customers with customer-hosted DACs should deploy release v.1.2614.3 immediately to mitigate the issue. Apr <var data-var='date'> 1</var>, <var data-var='time'>05:06</var> UTC Identified - We have identified the root cause of the issue and are preparing a fix. Customers using customer-hosted DACs will receive a notification to upgrade their DACs shortly. Apr <var data-var='date'> 1</var>, <var data-var='time'>04:40</var> UTC Investigating - Our monitoring systems have detected an issue connecting to Snowfalke via the Satori proxy in some regions.

Issue Connecting to Snowflake

Nov <var data-var='date'>10</var>, <var data-var='time'>04:30</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>10</var>, <var data-var='time'>01:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'> 5</var>, <var data-var='time'>10:23</var> UTC Scheduled - We are transferring domain registrations to a new provider. No downtime is expected.

General Satori Infrastructure Change

Sep <var data-var='date'>25</var>, <var data-var='time'>17:21</var> UTC Resolved - This incident has been resolved. Customers who are still experiencing issues should open a support ticket. Clearing the browser or workstation DNS cache is recommended for users who still experience issues. Sep <var data-var='date'>25</var>, <var data-var='time'>07:27</var> UTC Update - We see improvement in global DNS propagation. Customers who are still experiencing issues should open a support ticket. Sep <var data-var='date'>24</var>, <var data-var='time'>16:31</var> UTC Update - We have confirmed that all systems and services are operational. However, some users still get stale DNS entries due to caching. Clearing local DNS caches may help resolve the issue; however, some DNS caching occurs at layers beyond users' workstations which prolong the impact of the incident. The team is monitoring global DNS propagation and confims some regions are still impacted. Sep <var data-var='date'>24</var>, <var data-var='time'>13:42</var> UTC Update - All services have been restored, however, several users still report an issue resolving Satori domain names. This indicates to DNS updates propagation that may take some time to complete. Users can clear their DNS cache to try and speed up the process. Sep <var data-var='date'>24</var>, <var data-var='time'>13:34</var> UTC Monitoring - We have implemented a fix and are monitoring the results. Some services are up. Sep <var data-var='date'>24</var>, <var data-var='time'>11:52</var> UTC Update - We are now focused on a DNS registrar issue. We will send an additional update in an hour. Sep <var data-var='date'>24</var>, <var data-var='time'>10:57</var> UTC Identified - The issue is likely related to an outage in Google DNS, which is used by Satori services. We are working to identify the scope of the outage and considering failing over to an alternative DNS service. Sep <var data-var='date'>24</var>, <var data-var='time'>10:28</var> UTC Update - We are continuing to investigate this issue. Sep <var data-var='date'>24</var>, <var data-var='time'>10:26</var> UTC Investigating - Our monitoring systems have detected several failures in DACs and the Management Console.

Multiple DAC and Management Console Issues

Jun <var data-var='date'>13</var>, <var data-var='time'>12:16</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>20:56</var> UTC Monitoring - Service is being restored by GCP, we are monitoring the situation. Jun <var data-var='date'>12</var>, <var data-var='time'>19:50</var> UTC Identified - This issue is caused by an ongoing outage in Google BigQuery, which is the backend service we use for storing audit logs.

Dashboards, audit logs and report are unavailable

Jun <var data-var='date'>12</var>, <var data-var='time'>19:23</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>18:55</var> UTC Monitoring - The issue is related to a GCP outage that occurred at the same time. Service is back to normal, and we are monitoring the situation. Jun <var data-var='date'>12</var>, <var data-var='time'>18:23</var> UTC Investigating - Our monitoring systems have detected issues in propagating configurations to some DACs which may impact some customers. We are investigating and will share an update shortly.

Configuration propagation issue

Jun <var data-var='date'>11</var>, <var data-var='time'>13:37</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>11</var>, <var data-var='time'>12:53</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>11</var>, <var data-var='time'>12:31</var> UTC Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>11</var>, <var data-var='time'>12:22</var> UTC Investigating - We are currently investigating this issue.

Inventory updates are not sent to management console

May <var data-var='date'>21</var>, <var data-var='time'>10:49</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>21</var>, <var data-var='time'>09:48</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>21</var>, <var data-var='time'>09:17</var> UTC Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>21</var>, <var data-var='time'>09:04</var> UTC Investigating - We are investigating unexpected errors that may prevent users from running queries on data stores.

Query Execution Issues

Mar <var data-var='date'>26</var>, <var data-var='time'>21:01</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>25</var>, <var data-var='time'>21:23</var> UTC Monitoring - The observed issues does not seem to originate from Satori, we will continue to monitor. Mar <var data-var='date'>25</var>, <var data-var='time'>20:38</var> UTC Investigating - We have observed issues logging into snowsight via on a privatelink setup, currently working to identify the root cause.

Snowsight access via privatelink

Dec <var data-var='date'>12</var>, <var data-var='time'>10:11</var> UTC Resolved - This incident has been resolved. Customers who use the customer-hosted version of Satori should upgrade to v1.2449.2 to mitigate the issue. Dec <var data-var='date'>12</var>, <var data-var='time'>08:02</var> UTC Monitoring - The fix for customer-hosted DAC is available in version 1.2449.2. Snowflake customers should plan to upgrade to this version to avoid being impacted by the issue. Dec <var data-var='date'>12</var>, <var data-var='time'>07:41</var> UTC Identified - The issue has been identified, and a fix was provided to Satori SaaS. A fix for customer-hosted DACs will be released shortly. Dec <var data-var='date'>12</var>, <var data-var='time'>06:07</var> UTC Investigating - We identified an issue with login to Snowsight on some accounts.

Snowflake Login Issue

Jun <var data-var='date'> 6</var>, <var data-var='time'>16:44</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'> 6</var>, <var data-var='time'>15:55</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 6</var>, <var data-var='time'>15:45</var> UTC Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'> 6</var>, <var data-var='time'>15:01</var> UTC Investigating - We are currently investigating this issue.

DAC partially responsive

May <var data-var='date'>26</var>, <var data-var='time'>08:30</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>26</var>, <var data-var='time'>07:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>19</var>, <var data-var='time'>09:18</var> UTC Scheduled - We will be performing a change to the networking configuration of the data access controller. No downtime, impact on functionality or performance degradation is expected.

Data Access Controller infrastructure change

May <var data-var='date'>19</var>, <var data-var='time'>08:30</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>19</var>, <var data-var='time'>07:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>12</var>, <var data-var='time'>10:18</var> UTC Scheduled - We will be performing a change to the networking configuration of the data access controller. No downtime, impact on functionality or performance degradation is expected.

May <var data-var='date'>12</var>, <var data-var='time'>08:06</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>12</var>, <var data-var='time'>08:05</var> UTC Verifying - Verification is currently underway for the maintenance items. May <var data-var='date'>12</var>, <var data-var='time'>07:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 5</var>, <var data-var='time'>09:30</var> UTC Scheduled - We will be performing a change to the networking configuration of the data access controller. No downtime, impact on functionality or performance degradation is expected.

May <var data-var='date'> 5</var>, <var data-var='time'>09:28</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'> 5</var>, <var data-var='time'>09:28</var> UTC Update - Scheduled maintenance is still in progress. We will provide updates as necessary. May <var data-var='date'> 5</var>, <var data-var='time'>07:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>18</var>, <var data-var='time'>11:52</var> UTC Scheduled - We will be performing a change to the networking configuration of the data access controller. No downtime, impact on functionality or performance degradation is expected.

Apr <var data-var='date'>25</var>, <var data-var='time'>11:10</var> UTC Resolved - Dear Customers, The issue regarding Snowflake CSV downloads has been successfully resolved. Our team has implemented a fix to address the difficulties of maintaining security features during CSV downloads. To ensure a seamless experience and to avoid encountering this bug in the future, we highly recommend upgrading to build 1.2417.3. This version contains the necessary updates and enhancements to mitigate any similar issues. Thank you for your patience and understanding throughout this process. If you have any more questions or concerns, please don't hesitate to contact our support team. Apr <var data-var='date'>24</var>, <var data-var='time'>12:43</var> UTC Update - We are continuing to investigate this issue. Apr <var data-var='date'>24</var>, <var data-var='time'>12:41</var> UTC Investigating - Dear Customers, We are investigating an issue with CSV downloads from Snowflake, which are impacting both our SaaS and on-premises deployments. While we work on fixing this issue, we recommend using the Snowflake query history page as an alternative method for downloading CSV files. We apologize for any trouble this may cause and appreciate your patience as we work to resolve this issue as soon as possible.

Snowflake CSV Download Issue

Jan <var data-var='date'>11</var>, <var data-var='time'>13:31</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>11</var>, <var data-var='time'>13:30</var> UTC Update - We are continuing to investigate this issue. Jan <var data-var='date'>11</var>, <var data-var='time'>13:29</var> UTC Update - Fix is now available for on-premises customers (version 1.2401.7), the issue does not impact private-link based connections to snowflake. Jan <var data-var='date'>11</var>, <var data-var='time'>12:52</var> UTC Update - Fix has been deployed into our SaaS DACs Jan <var data-var='date'>11</var>, <var data-var='time'>09:58</var> UTC Update - Issue was identified, we are currently working on a fix. Jan <var data-var='date'>11</var>, <var data-var='time'>09:27</var> UTC Update - We are continuing to investigate this issue Jan <var data-var='date'>11</var>, <var data-var='time'>07:39</var> UTC Investigating - We are looking into Snowflake failure when attempting to log into Snowsight. Classic UI login is functioning as expected: https://SATORI_DOMAIN/console/login?disableDirectLogin=true

Snowflake failure when attempting to log into Snowsight

Oct <var data-var='date'>21</var>, <var data-var='time'>18:42</var> UTC Resolved - The incident has been resolved Oct <var data-var='date'>21</var>, <var data-var='time'>18:42</var> UTC Update - We are continuing to investigate this issue. Oct <var data-var='date'>21</var>, <var data-var='time'>07:45</var> UTC Investigating - We received reports that logging in to Snowsight via SSO with AWS region ap-northeast-1 is not working for some customers. The team is investigating.

Snowflake SSO issue on AWS region ap-northeast-1

Oct <var data-var='date'> 9</var>, <var data-var='time'>21:21</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'> 9</var>, <var data-var='time'>20:13</var> UTC Identified - The team identified the error and is working on a fix. Oct <var data-var='date'> 9</var>, <var data-var='time'>19:49</var> UTC Investigating - We received reports that logging in to Snowflake via SSO with AzureAD is not working for some customers. The team is investigating, we will issue an update in an hour.

Snowflake SSO with AzureAD

Feb <var data-var='date'>26</var>, <var data-var='time'>10:00</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>26</var>, <var data-var='time'>09:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>21</var>, <var data-var='time'>12:16</var> UTC Scheduled - We will be performing a change to the Satori management console infrastructure. No downtime, impact on functionality or performance degradation is expected.

Satori Management Console Infrastructure Change

Sep <var data-var='date'>11</var>, <var data-var='time'>11:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>11</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>28</var>, <var data-var='time'>07:29</var> UTC Scheduled - We will be performing a change to the Satori management console infrastructure. No downtime, impact on functionality or performance degradation is expected.

Sep <var data-var='date'>11</var>, <var data-var='time'>08:30</var> UTC Completed - Scheduled maintenance is still in progress. We will provide updates as necessary. Sep <var data-var='date'>11</var>, <var data-var='time'>08:30</var> UTC Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Sep <var data-var='date'>11</var>, <var data-var='time'>07:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>24</var>, <var data-var='time'>14:27</var> UTC Scheduled - We will be performing a change to the networking configuration of the data access controller. No downtime, impact on functionality or performance degradation is expected.

Sep <var data-var='date'> 4</var>, <var data-var='time'>08:43</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 4</var>, <var data-var='time'>08:38</var> UTC Verifying - Verification is currently underway for the maintenance items. Sep <var data-var='date'> 4</var>, <var data-var='time'>08:38</var> UTC Update - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 4</var>, <var data-var='time'>07:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>24</var>, <var data-var='time'>14:27</var> UTC Scheduled - We will be performing a change to the networking configuration of the data access controller. No downtime, impact on functionality or performance degradation is expected.

Is Satori down?

Satori status is UP

Lastest published events

Workspaces Not Loading for Snowflake Proxy Accounts

Dynamic Masking Issue in Snowflake Workspaces

Management console changes are not reflected to DACs

Satori Services, Components and Regions

Recent Satori events

Workspaces Not Loading for Snowflake Proxy Accounts

Dynamic Masking Issue in Snowflake Workspaces

Management console changes are not reflected to DACs

Issue Connecting to Snowflake

General Satori Infrastructure Change

Multiple DAC and Management Console Issues

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Is Satori down?

Satori status is UP

Lastest published events

Workspaces Not Loading for Snowflake Proxy Accounts

Dynamic Masking Issue in Snowflake Workspaces

Management console changes are not reflected to DACs

Satori Services, Components and Regions

Recent Satori events

Workspaces Not Loading for Snowflake Proxy Accounts

Dynamic Masking Issue in Snowflake Workspaces

Management console changes are not reflected to DACs

Issue Connecting to Snowflake

General Satori Infrastructure Change

Multiple DAC and Management Console Issues

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!