Oct <var data-var='date'> 1</var>, <var data-var='time'>19:58</var> UTC Resolved - The elevated latency and increased response times affecting the APIs in PROD-EU have been resolved. Response times have returned to normal levels and have remained stable since the fix was applied. We will continue to monitor the environment closely. A root cause analysis (RCA) will be shared once it is complete. We apologize for the disruption. Oct <var data-var='date'> 1</var>, <var data-var='time'>17:03</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'> 1</var>, <var data-var='time'>16:39</var> UTC Identified - A mitigation has been applied and latency is improving. We are continuing to monitor and will post another update later. Oct <var data-var='date'> 1</var>, <var data-var='time'>15:39</var> UTC Update - We are continuing to investigate this issue. Oct <var data-var='date'> 1</var>, <var data-var='time'>14:49</var> UTC Investigating - We are investigating elevated latency and increased response times affecting Customer API, Feedback API and Business API requests in our PROD-EU environment. Our engineering team is actively investigating, and we will provide an update as soon as we have more information.

Elevated latency on multiple APIs in PROD-EU

Sep <var data-var='date'>27</var>, <var data-var='time'>22:36</var> UTC Resolved - This incident has been resolved. We'll follow up with post mortem. Sep <var data-var='date'>27</var>, <var data-var='time'>22:21</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>27</var>, <var data-var='time'>21:56</var> UTC Investigating - Australia instance (api.au.sardine.ai) is degraded for v1/customers API and v1/issuing/risks API. Team is actively looking into it.

Prod Australia instance performance degradation (v1/customers API and v1/issuing/risks API)

Sep <var data-var='date'>17</var>, <var data-var='time'>11:25</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>17</var>, <var data-var='time'>08:12</var> UTC Identified - Severity: Minor Status: Identified / Investigating Affected Component: Connection Graph (Production - EU) Impact: Users may be unable to view Connection Graph data for the past three days. Graphs generated during this window are not currently visible. No other functionality is affected. Description: We have identified a delay in the Connection Graph pipeline in our EU production environment, which began approximately three days ago. As a result, graph data from this period is not currently reflected. We are actively investigating the root cause and working on a resolution. We will post updates here as more information becomes available.

Connection Graph Pipeline Delay – Prod EU

Sep <var data-var='date'>16</var>, <var data-var='time'>15:19</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>16</var>, <var data-var='time'>12:08</var> UTC Update - We are continuing to investigate this issue. Sep <var data-var='date'>16</var>, <var data-var='time'>12:08</var> UTC Investigating - The Sandbox EU environment is experiencing degraded performance. We are working on resolution.

Sandbox EU degradation

Sep <var data-var='date'> 5</var>, <var data-var='time'>03:50</var> UTC Resolved - The incident is now resolved. We'll provide a post mortem in the future explaining the details. Sep <var data-var='date'> 5</var>, <var data-var='time'>03:15</var> UTC Monitoring - The fix is being validated and being rolled out. Sep <var data-var='date'> 5</var>, <var data-var='time'>01:49</var> UTC Update - Our team is actively looking into it. Issue is partially mitigated, and we're still working on fixing the root cause. Sep <var data-var='date'> 5</var>, <var data-var='time'>00:38</var> UTC Identified - We have identified the root cause of the issue affecting Advanced Aggregations and our engineering team is actively working on a fix. We will provide a further update once the fix has been deployed and verified. Sep <var data-var='date'> 4</var>, <var data-var='time'>23:11</var> UTC Update - We are continuing to investigate this issue Sep <var data-var='date'> 4</var>, <var data-var='time'>22:19</var> UTC Investigating - We are currently investigating an issue affecting Advanced Aggregations, where some customers may experience inaccurate results (missing recent transaction from aggregation)

Advanced Aggregations — Degraded Performance

Jul <var data-var='date'>24</var>, <var data-var='time'>02:07</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>24</var>, <var data-var='time'>01:41</var> UTC Update - New sessions are being shown OK, a few older ones might still be missing, they'll be shown shortly. Jul <var data-var='date'>24</var>, <var data-var='time'>01:19</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>24</var>, <var data-var='time'>00:58</var> UTC Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>24</var>, <var data-var='time'>00:42</var> UTC Investigating - We are currently investigating this issue.

Customer Intelligence tab in US Production Dashboard not showing sessions/transactions

Jul <var data-var='date'>16</var>, <var data-var='time'>14:25</var> UTC Resolved - The issue has been resolved. Jul <var data-var='date'>16</var>, <var data-var='time'>13:13</var> UTC Update - We are continuing to monitor for any further issues. Jul <var data-var='date'>16</var>, <var data-var='time'>13:13</var> UTC Monitoring - A fix has been implemented and results are being displayed in the Customer Intelligence page. We are monitoring the process until full service is restored. Jul <var data-var='date'>16</var>, <var data-var='time'>12:41</var> UTC Update - We are continuing to work on a fix for this issue. Jul <var data-var='date'>16</var>, <var data-var='time'>12:41</var> UTC Update - We are continuing to work on a fix for this issue. Jul <var data-var='date'>16</var>, <var data-var='time'>12:40</var> UTC Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>16</var>, <var data-var='time'>12:40</var> UTC Investigating - We are currently experiencing degraded performance in retrieving the latest customer sessions in the Customer Intelligence page. Root cause has been determined. We are working on resolution.

Degraded Performance for EU Dashboard

Jul <var data-var='date'>15</var>, <var data-var='time'>19:56</var> UTC Resolved - This incident has been resolved. A Postmortem will be published soon. Jul <var data-var='date'>15</var>, <var data-var='time'>14:34</var> UTC Investigating - We are currently investigating this issue.

Performance degradation on APIs

Jun <var data-var='date'>30</var>, <var data-var='time'>19:41</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>30</var>, <var data-var='time'>13:58</var> UTC Investigating - We are currently investigating this issue.

Jun <var data-var='date'>25</var>, <var data-var='time'>16:23</var> UTC Resolved - The incident regarding the latency increased has been resolved. It started at 15:20 UTC and lasting until 16:23 UTC. We'll include a postmortem into this status page in the future. Jun <var data-var='date'>25</var>, <var data-var='time'>15:20</var> UTC Investigating - We are currently investigating this issue.

Increased latency in PROD US instance API

Jun <var data-var='date'>24</var>, <var data-var='time'>08:15</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>24</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>16</var>, <var data-var='time'>15:04</var> UTC Scheduled - We'll be performing a database maintenance that might interrupt US PROD Dashboard access (no other environment or service will be affected).

Database maintenance (DASHBOARD US downtime expected)

Jun <var data-var='date'>11</var>, <var data-var='time'>04:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>11</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>10</var>, <var data-var='time'>18:34</var> UTC Scheduled - It will take approximately 1 hour and should not cause any downtime.

Database maintenance (NO downtime expected)

Jun <var data-var='date'>10</var>, <var data-var='time'>04:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>10</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 9</var>, <var data-var='time'>20:38</var> UTC Scheduled - It will take approximately 1 hour and should not cause any downtime.

Jun <var data-var='date'> 3</var>, <var data-var='time'>00:30</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 3</var>, <var data-var='time'>00:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 2</var>, <var data-var='time'>20:04</var> UTC Scheduled - Our upstream provider will be making updates to their internal systems and core infrastructure on Wednesday June 3rd 2026 between 00:00 UTC to 00:30 UTC. During this maintenance window, Sanctions Screening, PEP Screening, and Adverse Media Screening services may experience intermittent disruptions or degraded performance. Since these services do not directly depend on Sardine, the full impact of the maintenance cannot be determined in advance. We apologize for any inconvenience and appreciate your understanding.

Sanctions / PEP / Adverse Media Screening MAINTENANCE

Jun <var data-var='date'> 2</var>, <var data-var='time'>18:34</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'> 2</var>, <var data-var='time'>17:43</var> UTC Investigating - We are currently investigating this issue.

Elevated latency for EU instance API

May <var data-var='date'>22</var>, <var data-var='time'>22:00</var> UTC Resolved - From 22:22 UTC to to 23:05 UTC elevated latency could have affected some API requests.

Degraded API Latency

May <var data-var='date'>20</var>, <var data-var='time'>10:07</var> UTC Resolved - This has been resolved, documentation is available. May <var data-var='date'>20</var>, <var data-var='time'>09:48</var> UTC Investigating - We are currently investigating the documentation unavailability issue.

Documentation is temporarily not available

May <var data-var='date'>19</var>, <var data-var='time'>04:05</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>19</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>15</var>, <var data-var='time'>20:54</var> UTC Scheduled - This maintenance is for the table used for advanced aggregations. During the maintenance, write will be temporarily on hold, so the aggregation value may not be the latest. As soon as maintenance is over, data will be backfilled. Read operation should not be impacted, but there might be latency increase due to maintenance.

May <var data-var='date'>13</var>, <var data-var='time'>12:16</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>12</var>, <var data-var='time'>23:16</var> UTC Identified - The issue has been identified and a fix is being implemented.

Dashboard instability while loading certain entities might ocurr

May <var data-var='date'>12</var>, <var data-var='time'>20:40</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>12</var>, <var data-var='time'>19:26</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>12</var>, <var data-var='time'>16:11</var> UTC Identified - The issue has been identified and a fix is being implemented.

Dashboard latency when accessing certain items

May <var data-var='date'> 6</var>, <var data-var='time'>18:11</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 6</var>, <var data-var='time'>18:07</var> UTC Monitoring - We have mitigated the service degradation that began at approximately 16:48 UTC. Our team identified a failure in one of our database read replica instances on Google Cloud Platform and performed a manual failover to redirect traffic to a healthy replica with additional capacity. Error rates and latency have returned to normal levels as of approximately 17:57 UTC. The incident lasted approximately 69 minutes. We are actively working with our cloud provider to determine the root cause of the replica failure and prevent recurrence. May <var data-var='date'> 6</var>, <var data-var='time'>17:40</var> UTC Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'> 6</var>, <var data-var='time'>17:15</var> UTC Update - We are continuing to investigate this issue. May <var data-var='date'> 6</var>, <var data-var='time'>17:01</var> UTC Investigating - We are currently investigating this issue.

Increased latency in PROD US for /v1/customers and /v1/issuing/risks endpoints

Apr <var data-var='date'>26</var>, <var data-var='time'>08:30</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>26</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>22</var>, <var data-var='time'>19:03</var> UTC Scheduled - We don't expect downtime but some temporary unavailability might be seen.

Document and selfie verification maintenance window

Apr <var data-var='date'>22</var>, <var data-var='time'>00:59</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>22</var>, <var data-var='time'>00:14</var> UTC Investigating - We are currently investigating this issue.

India and Australia dashboard can't be accessed

Mar <var data-var='date'>31</var>, <var data-var='time'>16:31</var> UTC Resolved - The issue has been resolved by the upstream provider, and operations have now returned to normal for Sanctions, PEP, and Adverse Media services. Mar <var data-var='date'>31</var>, <var data-var='time'>15:41</var> UTC Investigating - We are currently investigating this issue

Sanctions/PEP/Adverse Media provider outage

Mar <var data-var='date'>17</var>, <var data-var='time'>21:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>17</var>, <var data-var='time'>20:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>11</var>, <var data-var='time'>13:04</var> UTC Scheduled - Upcoming Maintenance – No Expected Impact We will be performing scheduled database configuration changes during the following window. All services are expected to remain fully operational throughout the maintenance period. In the unlikely event of any disruption, we will post updates here immediately. EU: Mar 17th 20.00 UTC

Is Sardine AI down?

Sardine AI status is UP

Lastest published events

Elevated latency on multiple APIs in PROD-EU

Prod Australia instance performance degradation (v1/customers API and v1/issuing/risks API)

Connection Graph Pipeline Delay – Prod EU

Sardine AI Services, Components and Regions

Recent Sardine AI events

Elevated latency on multiple APIs in PROD-EU

Prod Australia instance performance degradation (v1/customers API and v1/issuing/risks API)

Connection Graph Pipeline Delay – Prod EU

Sandbox EU degradation

Advanced Aggregations — Degraded Performance

Customer Intelligence tab in US Production Dashboard not showing sessions/transactions