Mar <var data-var='date'>31</var>, <var data-var='time'>16:31</var> UTC Resolved - The issue has been resolved by the upstream provider, and operations have now returned to normal for Sanctions, PEP, and Adverse Media services.Mar <var data-var='date'>31</var>, <var data-var='time'>15:41</var> UTC Investigating - We are currently investigating this issue

Sanctions/PEP/Adverse Media provider outage

Mar <var data-var='date'>17</var>, <var data-var='time'>21:00</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>17</var>, <var data-var='time'>20:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>11</var>, <var data-var='time'>13:04</var> UTC Scheduled - Upcoming Maintenance – No Expected Impact We will be performing scheduled database configuration changes during the following window. All services are expected to remain fully operational throughout the maintenance period. In the unlikely event of any disruption, we will post updates here immediately. EU: Mar 17th 20.00 UTC

Upcoming Maintenance – No Expected Impact

Mar <var data-var='date'>17</var>, <var data-var='time'>11:08</var> UTC Resolved - Issue has been resolved on March 16th 22:20 UTCMar <var data-var='date'>16</var>, <var data-var='time'>16:30</var> UTC Identified - The issue has been identified and the engineering team is working on a fix. A workaround fix is to clear cache and cookies.

Issue with logging in the Dashboard

Mar <var data-var='date'>16</var>, <var data-var='time'>11:00</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>16</var>, <var data-var='time'>10:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>11</var>, <var data-var='time'>13:04</var> UTC Scheduled - We will be performing scheduled database configuration changes during the following window. All services are expected to remain fully operational throughout the maintenance period. In the unlikely event of any disruption, we will post updates here immediately. US: Mar 16th 10.00 UTC

Mar <var data-var='date'>12</var>, <var data-var='time'>01:14</var> UTC Resolved - This incident has been resolved.Mar <var data-var='date'>11</var>, <var data-var='time'>22:01</var> UTC Identified - Starting Mar 11, 2026 — 20:20:27.906 (UTC) we are facing an issue that doesn't allow the creation of Persistent Tags. Requests will go through fine but tags won't be created. Team identified root cause already and it's working on solving it. Persistent tags are also known as customer tags: https://docs.sardine.ai/guides/integration/developerresources/tags#using-customer-tags-in-the-dashboard This ONLY affects Production US, no other environment.

Persistent Tags can't be created in Production US

Mar <var data-var='date'> 4</var>, <var data-var='time'>22:40</var> UTC Resolved - This incident has been resolved.Mar <var data-var='date'> 4</var>, <var data-var='time'>22:15</var> UTC Identified - The issue has been identified and a fix is being implemented.Mar <var data-var='date'> 4</var>, <var data-var='time'>22:15</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'> 4</var>, <var data-var='time'>22:09</var> UTC Investigating - Team is already working on mitigation and resolution

Elevated API latency

Mar <var data-var='date'> 2</var>, <var data-var='time'>19:13</var> UTC Resolved - This incident has been resolved.Mar <var data-var='date'> 2</var>, <var data-var='time'>18:29</var> UTC Update - We are continuing to work on a fix for this issue.Mar <var data-var='date'> 2</var>, <var data-var='time'>18:25</var> UTC Identified - The issue has been identified and a fix is being implemented.

Issue with displaying some sessions on the Dashboard

Feb <var data-var='date'>23</var>, <var data-var='time'>21:00</var> UTC Resolved - Some TaxID enrichments might have gotten an error while trying to perform them. You'll see STERR error code in the Risk Reason Codes widget of the session. Incident started 21:20 UTC and ended 00:23 UTC.

SSN KYC enrichment partial outage

Feb <var data-var='date'>19</var>, <var data-var='time'>20:59</var> UTC Resolved - This incident has been resolved.Feb <var data-var='date'>19</var>, <var data-var='time'>16:50</var> UTC Identified - We are currently experiencing increased latency and timeouts due to service instability with our AI model provider (Google Gemini). Our team is monitoring the situation and working to restore normal performance.

AI agents latency expected due to provider issue

Feb <var data-var='date'>19</var>, <var data-var='time'>16:57</var> UTC Resolved - This incident has been resolved.Feb <var data-var='date'>19</var>, <var data-var='time'>16:24</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Feb <var data-var='date'>19</var>, <var data-var='time'>14:56</var> UTC Identified - We are facing an issue that might cause sessions to NOT load in the dashboard. This does NOT affect risk assessment capabilities, it's simply a visual issue and our team is working on fixing it.

Issues when displaying sessions in Dashboard

Feb <var data-var='date'> 3</var>, <var data-var='time'>16:29</var> UTC Resolved - This incident has been resolved.Feb <var data-var='date'> 3</var>, <var data-var='time'>12:41</var> UTC Identified - We have identified a lag in transaction processing for the Sardine dashboard and are actively working on resolution.

Dashboard transaction processing delays

Jan <var data-var='date'>29</var>, <var data-var='time'>08:20</var> UTC Resolved - The issue has been resolved by the upstream provider, and latency has now returned to normal for Sanctions, PEP, and Adverse Media services.Jan <var data-var='date'>29</var>, <var data-var='time'>05:49</var> UTC Update - We have observed a noticeable improvement in latency and are continuing to work closely with the provider to stabilize the service. The team is actively monitoring the situation and will share another update once latency has fully returned to normal levels.Jan <var data-var='date'>28</var>, <var data-var='time'>23:28</var> UTC Update - Latency issues started 15:00 UTC Jan 28thJan <var data-var='date'>28</var>, <var data-var='time'>23:27</var> UTC Update - We are continuing to investigate this issue.Jan <var data-var='date'>28</var>, <var data-var='time'>23:22</var> UTC Investigating - We've noticed increased latency and even timeouts. Our team is working with the provider on getting more information and fixing the problem.

Increased latency from Sanctions/PEP/Adverse Media provider

Jan <var data-var='date'>15</var>, <var data-var='time'>19:09</var> UTC Resolved - This incident has been resolved.Jan <var data-var='date'>15</var>, <var data-var='time'>17:24</var> UTC Identified - The issue has been identified and a fix is being implemented.Jan <var data-var='date'>15</var>, <var data-var='time'>16:27</var> UTC Investigating - Some PATCH requests being sent to our business verification endpoint might fail. We are already working with our providers for fixing the issue.

Business Verification vendor failure

Jan <var data-var='date'>13</var>, <var data-var='time'>08:30</var> UTC Resolved - Since January 13 2025 05:30 to January 13 2025 10:30 http://crypto.sardine.ai was innacessible. Backend crypto API was working fine.

Crypto web not functioning

Jan <var data-var='date'> 9</var>, <var data-var='time'>22:48</var> UTC Resolved - The start was 19:20 UTC and end was 19:45 am UTC.Jan <var data-var='date'> 9</var>, <var data-var='time'>19:52</var> UTC Investigating - The Dashboard is having intermittent timeouts. Our team is aware and working on the issue.

Dashboard intermittent timeout issues

Jan <var data-var='date'> 2</var>, <var data-var='time'>15:00</var> UTC Resolved - Dear Customer, We experienced intermittent timeouts with our address verification service between 9:05 AM CST and 10:30 AM CST today. During this window, customers using the /v1/customers API endpoint with address verification enabled may have been impacted. Impact: - Requests may have experienced slightly increased latency - Address verification data may have been temporarily unavailable in API responses - Risk assessments continued to process, but may not have included address-based signals Status: Resolved / Monitoring The timeout issue was limited to the timeframe noted above. We are actively monitoring the service and continuing to work with our provider to ensure ongoing stability. Core risk assessment functionality remained operational throughout the incident. Please reach out at risksupport@sardine.ai if you have any questions or require further clarification.

Address Verification Service Degradation - 2nd January 2025

Dec <var data-var='date'>30</var>, <var data-var='time'>21:14</var> UTC Resolved - Between 21:14 UTC and 21:36 UTC the US Production Dashboard had intermittent timeouts. Our internal team worked on this issue internally and it's resolved.

Dashboard intermittent issues

Dec <var data-var='date'>25</var>, <var data-var='time'>18:30</var> UTC Resolved - Between 18:32:38 AM UTC and 18:59:38 AM UTC our US Production dashboard couldn't be accessed (all other were working without any issues).

US Production Dashboard Inaccessible

Dec <var data-var='date'>17</var>, <var data-var='time'>16:03</var> UTC Resolved - Overview As part of a configuration change required by our bank enrichment data partner, there was a defect that resulted in a failing bank enrichment check. API response included reason code `BVERR` indicating error with bank verification. While Sardine tested this configuration change and performed staged rollout with monitoring, our testing and monitoring were insufficient and missed certain configuration combinations which resulted in this incident. Timeline - 2025-02-20: code defect was introduced, while problematic code path was not executed - 2025-12-11 14:13:40: rollout of feature to first group of client started - 2025-12-11 17:02:40: rollout of feature to second group of client started - 2025-12-11 20:14:17: rollout of feature to third group of client started - 2025-12-15 18:01:40:: rollout of feature to fourth group of client started - 2025-12-16 21:09:04: Bug identified and feature flag disabled to mitigate impact What went wrong - Insufficient test coverage: e2e tests didn't cover the specific configuration combination - Insufficient monitoring and rollout process: while we performed staged rollout and had standard monitors around HTTP response codes, we didn’t notice the issue since our data provider responded with 200 (OK) status code - Logging incident: coinciding with this rollout, we had separate incident where we were dropping some part of application logs. During the rollout we confirmed the absence of error logs, but that was due to the separate incident. Action items - Enhance automated monitors to include more granular error reason codes - Update the internal runbook for more robust monitoring process

Bank account validation failed on certain scenarios

Dec <var data-var='date'>11</var>, <var data-var='time'>21:25</var> UTC Resolved - This incident has been resolved.Dec <var data-var='date'>11</var>, <var data-var='time'>20:47</var> UTC Monitoring - A fix is being released gradually and we are monitoring the situationDec <var data-var='date'>11</var>, <var data-var='time'>18:30</var> UTC Identified - Issue is on Sardine side and team is already deploying a fixDec <var data-var='date'>11</var>, <var data-var='time'>17:45</var> UTC Investigating - Under certain circumstances our /v1/businesses endpoint could return an error an the following message: "This feature is not available for this account. Please contact [email] to enable this feature" We are working along the vendor to get it sorted out.

Business Verification failure

Dec <var data-var='date'> 8</var>, <var data-var='time'>06:00</var> UTC Resolved - Summary On December 8, 2025, Sardine's AML screening integration service experienced two outages affecting Sanctions / PEP / Adverse Media Screening. First Outage: Start Time: 2025-12-08 06:13:05 UTC End Time: 2025-12-08 08:56:05 UTC Second (minor) Outage (only a few transactions were affected during this long period): Start Time: 2025-12-08 13:58:26 UTC End Time: 2025-12-08 18:09:22 UTC What Happened? Sardine’s screening partner experienced an outage within their product resulting in some screening API responses being returned as NULL for the screening requests. During the incident, Sardine responded with reason code SSFD, indicating the screening failure. If you have an alert queue configured for this reason code, you may have seen an increased number of alerts because of the incident. We recommend to rerun all the events during this period for the correct screening results to an inquiry.

Sanctions / PEP / Adverse Media Screening outage

Dec <var data-var='date'> 4</var>, <var data-var='time'>14:59</var> UTC Resolved - Our third party provider for DocKYC experienced a service interruption on their platform that affected their Onboarding and Authentication services. The service has been fully restored and they're continuing to actively monitor the situation to ensure the stability of their systems. Start time: Dec 04 02:59:10 PM UTC End time: Dec 04 03:13:54 PM UTC Total duration: 14 minutes

Service interruption on our DocKYC third party provider

Nov <var data-var='date'>29</var>, <var data-var='time'>19:20</var> UTC Resolved - The issue has been fully resolved, and all systems are operating normally.Nov <var data-var='date'>29</var>, <var data-var='time'>18:56</var> UTC Monitoring - Service has been restored as of 18:45 UTC. We are closely monitoring system performance to ensure stability.Nov <var data-var='date'>29</var>, <var data-var='time'>18:43</var> UTC Investigating - We are currently investigating an outage affecting system availability. Further updates will be provided as they become available.

System Instability across backend APIs and Dashboard

Nov <var data-var='date'>28</var>, <var data-var='time'>06:30</var> UTC Resolved - Dear Customer, We experienced a brief period of intermittent access on 28th Nov 2025, between 06:43 UTC and 06:48 UTC. Our team quickly identified the root cause and has implemented system reinforcements to prevent recurrence. All services have been fully restored and are operating as expected. Should you notice any further anomalies, please report them to us immediately.

Intermittent Access Issue on 28th Nov 2025 (06:43–06:48 UTC)

Nov <var data-var='date'>18</var>, <var data-var='time'>16:44</var> UTC Resolved - Cloudfare fixed the issue on their end and we see no latency/errors from our providers now.Nov <var data-var='date'>18</var>, <var data-var='time'>12:20</var> UTC Investigating - Due to Cloudfare global outage (https://www.cloudflarestatus.com/incidents/8gmgl950y3h7) expect latency and lack of information on the following external enrichments: - Remote Desktop Detection (only Anydesk) - Address enrichment - IP location - Crypto Enrichment - ID Verification - Sanctions, PEP, Adverse Media

Is Sardine AI down?

Sardine AI status is UP

Lastest published events

Sanctions/PEP/Adverse Media provider outage

Upcoming Maintenance – No Expected Impact

Issue with logging in the Dashboard

Sardine AI Services, Components and Regions

Recent Sardine AI events

Sanctions/PEP/Adverse Media provider outage

Upcoming Maintenance – No Expected Impact

Issue with logging in the Dashboard

Upcoming Maintenance – No Expected Impact

Persistent Tags can't be created in Production US

Elevated API latency

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Is Sardine AI down?

Sardine AI status is UP

Lastest published events

Sanctions/PEP/Adverse Media provider outage

Upcoming Maintenance – No Expected Impact

Issue with logging in the Dashboard

Sardine AI Services, Components and Regions

Recent Sardine AI events

Sanctions/PEP/Adverse Media provider outage

Upcoming Maintenance – No Expected Impact

Issue with logging in the Dashboard

Upcoming Maintenance – No Expected Impact

Persistent Tags can't be created in Production US

Elevated API latency

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!