May <var data-var='date'>22</var>, <var data-var='time'>22:00</var> UTC Resolved - From 10:22 UTC to to 11:05 UTC elevated latency could have affected some API requests.

Degraded API Latency

May <var data-var='date'>20</var>, <var data-var='time'>10:07</var> UTC Resolved - This has been resolved, documentation is available. May <var data-var='date'>20</var>, <var data-var='time'>09:48</var> UTC Investigating - We are currently investigating the documentation unavailability issue.

Documentation is temporarily not available

May <var data-var='date'>19</var>, <var data-var='time'>04:05</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>19</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>15</var>, <var data-var='time'>20:54</var> UTC Scheduled - This maintenance is for the table used for advanced aggregations. During the maintenance, write will be temporarily on hold, so the aggregation value may not be the latest. As soon as maintenance is over, data will be backfilled. Read operation should not be impacted, but there might be latency increase due to maintenance.

Database maintenance (NO downtime expected)

May <var data-var='date'>13</var>, <var data-var='time'>12:16</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>12</var>, <var data-var='time'>23:16</var> UTC Identified - The issue has been identified and a fix is being implemented.

Dashboard instability while loading certain entities might ocurr

May <var data-var='date'>12</var>, <var data-var='time'>20:40</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>12</var>, <var data-var='time'>19:26</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>12</var>, <var data-var='time'>16:11</var> UTC Identified - The issue has been identified and a fix is being implemented.

Dashboard latency when accessing certain items

May <var data-var='date'> 6</var>, <var data-var='time'>18:11</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 6</var>, <var data-var='time'>18:07</var> UTC Monitoring - We have mitigated the service degradation that began at approximately 16:48 UTC. Our team identified a failure in one of our database read replica instances on Google Cloud Platform and performed a manual failover to redirect traffic to a healthy replica with additional capacity. Error rates and latency have returned to normal levels as of approximately 17:57 UTC. The incident lasted approximately 69 minutes. We are actively working with our cloud provider to determine the root cause of the replica failure and prevent recurrence. May <var data-var='date'> 6</var>, <var data-var='time'>17:40</var> UTC Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'> 6</var>, <var data-var='time'>17:15</var> UTC Update - We are continuing to investigate this issue. May <var data-var='date'> 6</var>, <var data-var='time'>17:01</var> UTC Investigating - We are currently investigating this issue.

Increased latency in PROD US for /v1/customers and /v1/issuing/risks endpoints

Apr <var data-var='date'>26</var>, <var data-var='time'>08:30</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>26</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>22</var>, <var data-var='time'>19:03</var> UTC Scheduled - We don't expect downtime but some temporary unavailability might be seen.

Document and selfie verification maintenance window

Apr <var data-var='date'>22</var>, <var data-var='time'>00:59</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>22</var>, <var data-var='time'>00:14</var> UTC Investigating - We are currently investigating this issue.

India and Australia dashboard can't be accessed

Mar <var data-var='date'>31</var>, <var data-var='time'>16:31</var> UTC Resolved - The issue has been resolved by the upstream provider, and operations have now returned to normal for Sanctions, PEP, and Adverse Media services. Mar <var data-var='date'>31</var>, <var data-var='time'>15:41</var> UTC Investigating - We are currently investigating this issue

Sanctions/PEP/Adverse Media provider outage

Mar <var data-var='date'>17</var>, <var data-var='time'>21:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>17</var>, <var data-var='time'>20:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>11</var>, <var data-var='time'>13:04</var> UTC Scheduled - Upcoming Maintenance – No Expected Impact We will be performing scheduled database configuration changes during the following window. All services are expected to remain fully operational throughout the maintenance period. In the unlikely event of any disruption, we will post updates here immediately. EU: Mar 17th 20.00 UTC

Upcoming Maintenance – No Expected Impact

Mar <var data-var='date'>17</var>, <var data-var='time'>11:08</var> UTC Resolved - Issue has been resolved on March 16th 22:20 UTC Mar <var data-var='date'>16</var>, <var data-var='time'>16:30</var> UTC Identified - The issue has been identified and the engineering team is working on a fix. A workaround fix is to clear cache and cookies.

Issue with logging in the Dashboard

Mar <var data-var='date'>16</var>, <var data-var='time'>11:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>16</var>, <var data-var='time'>10:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>11</var>, <var data-var='time'>13:04</var> UTC Scheduled - We will be performing scheduled database configuration changes during the following window. All services are expected to remain fully operational throughout the maintenance period. In the unlikely event of any disruption, we will post updates here immediately. US: Mar 16th 10.00 UTC

Mar <var data-var='date'>12</var>, <var data-var='time'>01:14</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>11</var>, <var data-var='time'>22:01</var> UTC Identified - Starting Mar 11, 2026 — 20:20:27.906 (UTC) we are facing an issue that doesn't allow the creation of Persistent Tags. Requests will go through fine but tags won't be created. Team identified root cause already and it's working on solving it. Persistent tags are also known as customer tags: https://docs.sardine.ai/guides/integration/developerresources/tags#using-customer-tags-in-the-dashboard This ONLY affects Production US, no other environment.

Persistent Tags can't be created in Production US

Mar <var data-var='date'> 4</var>, <var data-var='time'>22:40</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'> 4</var>, <var data-var='time'>22:15</var> UTC Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'> 4</var>, <var data-var='time'>22:15</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'> 4</var>, <var data-var='time'>22:09</var> UTC Investigating - Team is already working on mitigation and resolution

Elevated API latency

Mar <var data-var='date'> 2</var>, <var data-var='time'>19:13</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'> 2</var>, <var data-var='time'>18:29</var> UTC Update - We are continuing to work on a fix for this issue. Mar <var data-var='date'> 2</var>, <var data-var='time'>18:25</var> UTC Identified - The issue has been identified and a fix is being implemented.

Issue with displaying some sessions on the Dashboard

Feb <var data-var='date'>23</var>, <var data-var='time'>21:00</var> UTC Resolved - Some TaxID enrichments might have gotten an error while trying to perform them. You'll see STERR error code in the Risk Reason Codes widget of the session. Incident started 21:20 UTC and ended 00:23 UTC.

SSN KYC enrichment partial outage

Feb <var data-var='date'>19</var>, <var data-var='time'>20:59</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>19</var>, <var data-var='time'>16:50</var> UTC Identified - We are currently experiencing increased latency and timeouts due to service instability with our AI model provider (Google Gemini). Our team is monitoring the situation and working to restore normal performance.

AI agents latency expected due to provider issue

Feb <var data-var='date'>19</var>, <var data-var='time'>16:57</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>19</var>, <var data-var='time'>16:24</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>19</var>, <var data-var='time'>14:56</var> UTC Identified - We are facing an issue that might cause sessions to NOT load in the dashboard. This does NOT affect risk assessment capabilities, it's simply a visual issue and our team is working on fixing it.

Issues when displaying sessions in Dashboard

Feb <var data-var='date'> 3</var>, <var data-var='time'>16:29</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'> 3</var>, <var data-var='time'>12:41</var> UTC Identified - We have identified a lag in transaction processing for the Sardine dashboard and are actively working on resolution.

Dashboard transaction processing delays

Jan <var data-var='date'>29</var>, <var data-var='time'>08:20</var> UTC Resolved - The issue has been resolved by the upstream provider, and latency has now returned to normal for Sanctions, PEP, and Adverse Media services. Jan <var data-var='date'>29</var>, <var data-var='time'>05:49</var> UTC Update - We have observed a noticeable improvement in latency and are continuing to work closely with the provider to stabilize the service. The team is actively monitoring the situation and will share another update once latency has fully returned to normal levels. Jan <var data-var='date'>28</var>, <var data-var='time'>23:28</var> UTC Update - Latency issues started 15:00 UTC Jan 28th Jan <var data-var='date'>28</var>, <var data-var='time'>23:27</var> UTC Update - We are continuing to investigate this issue. Jan <var data-var='date'>28</var>, <var data-var='time'>23:22</var> UTC Investigating - We've noticed increased latency and even timeouts. Our team is working with the provider on getting more information and fixing the problem.

Increased latency from Sanctions/PEP/Adverse Media provider

Jan <var data-var='date'>15</var>, <var data-var='time'>19:09</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>15</var>, <var data-var='time'>17:24</var> UTC Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'>15</var>, <var data-var='time'>16:27</var> UTC Investigating - Some PATCH requests being sent to our business verification endpoint might fail. We are already working with our providers for fixing the issue.

Business Verification vendor failure

Jan <var data-var='date'>13</var>, <var data-var='time'>08:30</var> UTC Resolved - Since January 13 2025 05:30 to January 13 2025 10:30 http://crypto.sardine.ai was innacessible. Backend crypto API was working fine.

Crypto web not functioning

Jan <var data-var='date'> 9</var>, <var data-var='time'>22:48</var> UTC Resolved - The start was 19:20 UTC and end was 19:45 am UTC. Jan <var data-var='date'> 9</var>, <var data-var='time'>19:52</var> UTC Investigating - The Dashboard is having intermittent timeouts. Our team is aware and working on the issue.

Dashboard intermittent timeout issues

Jan <var data-var='date'> 2</var>, <var data-var='time'>15:00</var> UTC Resolved - Dear Customer, We experienced intermittent timeouts with our address verification service between 9:05 AM CST and 10:30 AM CST today. During this window, customers using the /v1/customers API endpoint with address verification enabled may have been impacted. Impact: - Requests may have experienced slightly increased latency - Address verification data may have been temporarily unavailable in API responses - Risk assessments continued to process, but may not have included address-based signals Status: Resolved / Monitoring The timeout issue was limited to the timeframe noted above. We are actively monitoring the service and continuing to work with our provider to ensure ongoing stability. Core risk assessment functionality remained operational throughout the incident. Please reach out at risksupport@sardine.ai if you have any questions or require further clarification.

Address Verification Service Degradation - 2nd January 2025

Dec <var data-var='date'>30</var>, <var data-var='time'>21:14</var> UTC Resolved - Between 21:14 UTC and 21:36 UTC the US Production Dashboard had intermittent timeouts. Our internal team worked on this issue internally and it's resolved.

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Sardine AI status is UP

Lastest published events

Degraded API Latency

Documentation is temporarily not available

Database maintenance (NO downtime expected)

Sardine AI Services, Components and Regions

Recent Sardine AI events

Degraded API Latency

Documentation is temporarily not available

Database maintenance (NO downtime expected)

Dashboard instability while loading certain entities might ocurr

Dashboard latency when accessing certain items

Increased latency in PROD US for /v1/customers and /v1/issuing/risks endpoints

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Is Sardine AI down?

Sardine AI status is UP

Lastest published events

Degraded API Latency

Documentation is temporarily not available

Database maintenance (NO downtime expected)

Sardine AI Services, Components and Regions

Recent Sardine AI events

Degraded API Latency

Documentation is temporarily not available

Database maintenance (NO downtime expected)

Dashboard instability while loading certain entities might ocurr

Dashboard latency when accessing certain items

Increased latency in PROD US for /v1/customers and /v1/issuing/risks endpoints

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!