Mar <var data-var='date'>17</var>, <var data-var='time'>12:00</var> EDT Resolved - We addressed an issue which was causing product detail pages to fail with error "unable to load properties." Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.Mar <var data-var='date'>17</var>, <var data-var='time'>11:12</var> EDT Monitoring - We have addressed an issue which was causing product detail pages to fail with error "unable to load properties." We are continuing to monitor at this time. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.Mar <var data-var='date'>17</var>, <var data-var='time'>10:59</var> EDT Investigating - Product detail pages may be failing to load. Error "unable to load properties" appears. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Product Detail Pages failing to load

Mar <var data-var='date'>12</var>, <var data-var='time'>18:16</var> EDT Resolved - The issue impacting GDSN load publishes (which prevented data pool validations from clearing) has been resolved. If you have GTINs that were impacted by this issue, please load publish those GTINs to our data pool again. If you encounter any further issues of this nature, please reach out to Salsify Support.Mar <var data-var='date'>12</var>, <var data-var='time'>16:51</var> EDT Identified - We have identified an issue when load publishing GDSN data to the Salsify data pool. Previously existing data pool validation errors are not clearing, after the previously identified/reported data discrepancies have been addressed. Our engineering team has identified the problem and is currently in the process of applying a fix.

GDSN load publishing impacted

Mar <var data-var='date'> 7</var>, <var data-var='time'>10:00</var> EST Completed - The scheduled maintenance has been completed.Mar <var data-var='date'> 7</var>, <var data-var='time'>05:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>23</var>, <var data-var='time'>05:00</var> EST Scheduled - To provide the best possible service to our users, Salsify will be performing maintenance starting at 5:00am EDT (10h00 GMT) on Saturday, March 7th. This maintenance will allow us to continuously improve the platform and optimize your Open Catalog experience. We expect to complete the maintenance within 5 hours. For the duration of the maintenance, Open Catalog and associated channels will experience degraded performance and paused publishing. Scheduled and queued publishes will retry once the maintenance window is completed. The impacted channels are Open Catalog, Instacart US, Giant Eagle, Dollar General, Emerson, Gopuff, IndiePet, DoorDash US & CA, L&R, Schnucks, Albertsons, Uber US, CA, Chile, BR, MX, CR, ABC, Total Wine, and Grainger. For any questions, please use the “My Cases” option in the customer portal (https://help.salsify.com/ProductXM/s/) to contact our team.

Infrastructure Maintenance - March 7th

Mar <var data-var='date'> 6</var>, <var data-var='time'>11:58</var> EST Resolved - Through our monitoring, we have seen stable connections to the Salsify FTP since March 2, 2026 at 9:30PM UTC. Publication to the Salsify FTP and imports of files from the Salsify FTP are completing successfully without any issues. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.Mar <var data-var='date'> 2</var>, <var data-var='time'>17:28</var> EST Monitoring - On March 2, 2026 at approximately 9:00PM UTC, multiple connection failures occurred when processing imports from and exports to the Salsify FTP. The connection errors appear to be resolved as of 9:30PM UTC. We are continuing to monitor the imports and exports connecting to the Salsify FTP to ensure this does not occur again. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Salsify FTP connection failures

Mar <var data-var='date'>30</var>, <var data-var='time'>10:25</var> EDT Identified - Our engineers are continuing to work through an issue which is causing publications to fail for the Facebook/Instagram channel.We continue working with Meta to restore service functionality. As new workaround has been implemented to allow affected customers to create a CSV file through the channel and do a manual upload of all published data to the Facebook catalogs through https://business.facebook.com/commerce. The below steps will need to be followed to enable the manual CSV creation in the Facebook/Instagram channel: 1. Go to the desired Salsify Facebook channel 2. Select Settings > Destination 3. Switch the 'Export File Only' field from 'False' to 'True' 4. Select 'Save' 5. Publish products per usual 6. Select the down button for the recent publish and select 'Download Product Data' Once you have the CSV file, please go to https://business.facebook.com/commerce to find your related Facebook catalog.From there, you can follow the below steps to upload the CSV file: 1. Select the desired catalog 2. On the left hand side under 'Commerce Manager', select 'Catalog' > 'Products' 3. Select the green '+Add' button on the upper right hand corner of the window > 'Data File' 4. Select 'Upload from your computer' and upload the related CSV file 5. Select 'Next' 6. Select the currency under 'Default Currency' field and then select 'Upload' Please reach out to Customer Support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.Mar <var data-var='date'> 5</var>, <var data-var='time'>11:15</var> EST Investigating - Our engineers identified an issue that is causing any publications through the Facebook/Instagram direct connections to fail. The team is currently working to resolve this issue. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Facebook/Instagram failed publications

Mar <var data-var='date'> 4</var>, <var data-var='time'>14:31</var> EST Resolved - Our engineers identified and addressed an issue which caused long-queuing imports, as well as delayed bulk edit actions and subscription triggers. Operation times have returned to normal. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.Mar <var data-var='date'> 4</var>, <var data-var='time'>13:19</var> EST Monitoring - Our engineers have identified and addressed an issue which was causing long-queuing imports, as well as delayed bulk edit actions and subscription triggers. Operation times should be returning to normal. We are continuing to monitor closely. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.Mar <var data-var='date'> 4</var>, <var data-var='time'>11:30</var> EST Investigating - Our engineers are investigating long-queuing imports, and delayed bulk edit actions and subscription triggers. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Delays affecting imports, bulk edits, subscriptions

Feb <var data-var='date'>25</var>, <var data-var='time'>13:05</var> EST Resolved - We are now seeing successful syndications of Enhanced Content to Walmart US. If you experienced Enhanced Content not going live on Walmart US during this Incident, we encourage you to republish the layout. If you continue to see Enhanced Content not go live on Walmart US, please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions or further investigation.Feb <var data-var='date'>19</var>, <var data-var='time'>16:37</var> EST Identified - We identified an issue with syndicating Enhanced Content to Walmart US. We have reached out to our partners at Walmart to further identify the root cause and an estimated time for resolution. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Walmart US Enhanced Content issues with syndication

Jan <var data-var='date'> 9</var>, <var data-var='time'>13:36</var> EST Resolved - Our engineers addressed an issue which was causing platform slowness and failed requests, and system performance is back to normal levels. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.Jan <var data-var='date'> 9</var>, <var data-var='time'>12:43</var> EST Investigating - Our engineers are investigating reports of system slowness, delays in import and export queueing, and failed requests. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Platform delays and timeouts

Dec <var data-var='date'> 9</var>, <var data-var='time'>12:03</var> EST Resolved - We have confirmed that imports, product list additions, and filtering are all processing normally. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.Dec <var data-var='date'> 9</var>, <var data-var='time'>11:43</var> EST Monitoring - We have observed that import runs are now processing normally. Our engineering team continues to monitor the system to ensure all services—including product list additions and filtering—remain stable and fully operational. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.Dec <var data-var='date'> 9</var>, <var data-var='time'>11:10</var> EST Investigating - We are experiencing slowness in imports, adding products to smart and simple lists, and filtering for products using newly added property values. Our engineering team is investigating the issue causing the delays and queuing. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Delays in Import runs, filtering and adding products to lists

Dec <var data-var='date'> 2</var>, <var data-var='time'>00:35</var> EST Resolved - The root cause of the failed Kroger publishes has been resolved. Any publish that failed recently, with no feedback returned, will need to be attempted again. Please contact Support if you continue to encounter issues of this nature.Dec <var data-var='date'> 1</var>, <var data-var='time'>19:50</var> EST Update - We are continuing to investigate this issue.Dec <var data-var='date'> 1</var>, <var data-var='time'>18:17</var> EST Investigating - We have detected an issue impacting publications from our Kroger New Item Setup and Partial Content Refresh channels. It appears to related to a third party provider. Our engineers are investigating the issue and exploring the impact with them. We will update as soon as we know more.

Kroger Publishes Failing without feedback

Nov <var data-var='date'>18</var>, <var data-var='time'>22:27</var> EST Resolved - We have been monitoring the Readiness Reports behaviour closely, and have confirmed with multiple users that mapping working as expected. If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.Nov <var data-var='date'>18</var>, <var data-var='time'>21:03</var> EST Monitoring - Our engineering team has identified an issue where an Error was returned when editing mappings in Readiness Reports. A subsequent update has resolved this and we continue to monitor the system to ensure stability. If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Error editing mappings in Readiness Reports

Nov <var data-var='date'>18</var>, <var data-var='time'>13:41</var> EST Resolved - This incident has been resolved.Nov <var data-var='date'>18</var>, <var data-var='time'>12:30</var> EST Monitoring - We received reports that some users were unable to save Formulas on Channel Attributes, and a fix has since been pushed to correct this experience. We are monitoring for continued success. Users are able to save Formulas on Channel Attributes at this time. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this topic.

Issue Saving Channel Attribute Formulas

Nov <var data-var='date'> 1</var>, <var data-var='time'>14:00</var> EDT Completed - The scheduled maintenance has been completed.Nov <var data-var='date'> 1</var>, <var data-var='time'>13:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'>30</var>, <var data-var='time'>17:18</var> EDT Update - We will be undergoing scheduled maintenance during this time.Oct <var data-var='date'>30</var>, <var data-var='time'>17:10</var> EDT Scheduled - To provide the best possible service to our users, Salsify will be performing Enhanced Content Data base maintenance starting at 1:00 PM EDT (17:00 GMT) on Saturday, November 1st. This maintenance will allow us to continuously improve the platform and optimize your Enhanced Content experience. We expect to complete the maintenance within 1 hour. For the duration of the maintenance, Enhanced Content may experience degraded performance and paused publishing. Publishes will queue and retry automatically once the maintenance window is completed, no additional action is required from Salsify Customers. All EC destinations may be impacted. For any questions, please use the "My Cases" option in the customer portal (https://help.salsify.com/ProductXM/s/) to contact our team.

Scheduled Database Maintenance - November 1st, 2025

Oct <var data-var='date'>21</var>, <var data-var='time'>05:02</var> EDT Resolved - Our infrastructure provider has confirmed a full recovery of their services and this incident is now resolved. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this topic.Oct <var data-var='date'>20</var>, <var data-var='time'>18:22</var> EDT Update - Our infrastructure provider is making progress towards full resolution, and we continue to monitor. Our next update will be provided tomorrow morning around 4AM EST. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this topic.Oct <var data-var='date'>20</var>, <var data-var='time'>15:08</var> EDT Update - Our infrastructure provider is making progress toward full recovery of all services. We are continuing to monitor closely and will provide further updates as we have them. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this topic.Oct <var data-var='date'>20</var>, <var data-var='time'>10:17</var> EDT Update - Our infrastructure provider is still experiencing issues as they work to fully recover all services. We are still seeing some impacts from this, to the Salsify platform. We continue to monitor closely and will provide further updates as we have them Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questionsOct <var data-var='date'>20</var>, <var data-var='time'>05:59</var> EDT Update - We are continuing to monitor for any further issues.Oct <var data-var='date'>20</var>, <var data-var='time'>05:58</var> EDT Monitoring - Following an earlier outage originating from our infrastructure provider, access to the Salsify platform has been restored. Users should now be able to log in and access the application. We are continuing to monitor the situation closely to ensure stability. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ if you continue to experience issues or have questions.

Platform Outage

Oct <var data-var='date'>16</var>, <var data-var='time'>17:21</var> EDT Resolved - This incident has been resolved.Oct <var data-var='date'>15</var>, <var data-var='time'>16:57</var> EDT Monitoring - Export and publication performance has returned to normal. Our engineers are continuing to monitor at this time. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this topic.Oct <var data-var='date'>15</var>, <var data-var='time'>15:31</var> EDT Update - Our engineers are investigating issues with slowness when exporting or publishing from Salsify. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this topic.Oct <var data-var='date'>15</var>, <var data-var='time'>15:15</var> EDT Investigating - Our engineers are investigating issues with slowness when exporting from Salsify. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this topic.

Slowness / delays when exporting and publishing data from Salsify

Sep <var data-var='date'>29</var>, <var data-var='time'>04:59</var> EDT Resolved - Our engineering team has confirmed that the hotfix deployed on Friday successfully addressed the issue causing publications to Walmart Marketplace V5 (Walmart Marketplace (Item Spec 5 Direct Connection) - Item Setup and Walmart Marketplace (Item Spec 5 Direct Connection) - Partial Content Refresh schemas) to fail. Publications have remained stable since the fix, and this incident is now considered resolved. Any publications that failed during this incident will need to be republished. Please contact customer support at https://support.salsify.com/ for any questions related to this subject.Sep <var data-var='date'>26</var>, <var data-var='time'>10:05</var> EDT Monitoring - Our engineering team has deployed a hotfix to address the issue causing publications to Walmart Marketplace V5 (Walmart Marketplace (Item Spec 5 Direct Connection) - Item Setup and Walmart Marketplace (Item Spec 5 Direct Connection) - Partial Content Refresh schemas) to fail. This change works around the upstream API issue related to access token validation. We have observed initial successful publications following this fix and are now actively monitoring the connection to ensure sustained stability. We are still engaged with our partners at Walmart to understand the root cause of the initial change. Any publications that failed during this incident will need to be republished.Sep <var data-var='date'>25</var>, <var data-var='time'>17:49</var> EDT Investigating - We are currently experiencing an issue causing Walmart Marketplace publishes to fail. Our engineering team is working in conjunction with Walmart to resolve the issue. Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.

Walmart Marketplace publishes failing

Sep <var data-var='date'>24</var>, <var data-var='time'>21:00</var> EDT Completed - The scheduled maintenance has been completed.Sep <var data-var='date'>24</var>, <var data-var='time'>20:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep <var data-var='date'>22</var>, <var data-var='time'>15:55</var> EDT Scheduled - In order to offer the best possible service to our users, Salsify will perform site maintenance starting at ​8:00 ​PM E​DT (​1:00​ UTC) on ​Wednesday, ​September 24th. This maintenance will enable continued enhancements to the platform, improving your experience on ProductXM. We anticipate the maintenance window to be completed within ​1 hour. During the maintenance window, you might experience intermittent degraded performance. The app will remain accessible, but there may be brief periods of disruption within the 1-hour window If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Infrastructure Maintenance - September 24th

Sep <var data-var='date'>13</var>, <var data-var='time'>12:00</var> EDT Completed - The scheduled maintenance has been completed.Sep <var data-var='date'>13</var>, <var data-var='time'>11:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug <var data-var='date'>29</var>, <var data-var='time'>11:46</var> EDT Scheduled - In order to offer the best possible service to our users, Salsify will perform site maintenance starting at ​11:00 ​AM E​DT (​16:00​ UTC) on ​Saturday, ​September 13th. This maintenance will enable continued enhancements to the platform, improving your experience on ProductXM. We anticipate the maintenance window to be completed within ​1 hour. During the maintenance window, you might experience intermittent degraded performance. The app will remain accessible, but there may be brief periods of disruption within the 1-hour window If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Infrastructure Maintenance - September 13th

Sep <var data-var='date'>13</var>, <var data-var='time'>09:00</var> EDT Completed - The scheduled maintenance has been completed.Sep <var data-var='date'>13</var>, <var data-var='time'>06:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug <var data-var='date'>13</var>, <var data-var='time'>10:58</var> EDT Scheduled - To provide the best possible service to our users, Salsify will be performing maintenance starting at 6:00am EDT (10h00 GMT) on Saturday, September 13th. This maintenance will allow us to continuously improve the platform and optimize your Open Catalog experience. We expect to complete the maintenance within 3 hours. For the duration of the maintenance, Open Catalog and associated channels will experience degraded performance and paused publishing. Scheduled and queued publishes will retry once the maintenance window is completed. The impacted channels are Open Catalog, Instacart US, Giant Eagle, Dollar General, Emerson, Gopuff, IndiePet, DoorDash US & CA, L&R, Schnucks, Albertsons, Uber US, CA, Chile, BR, MX, CR, ABC, Total Wine, and Grainger. For any questions, please use the “My Cases” option in the customer portal (https://help.salsify.com/ProductXM/s/) to contact our team.

Sep <var data-var='date'>12</var>, <var data-var='time'>11:39</var> EDT Resolved - The Walmart Omnispec Partial Content Refresh Connector has been rolled back to the previous version. Publishes are now going through as expected. For any previous publishes that were published on 9/10 but there is no feedback returned and the updates are not appearing within your Walmart portal, please try republishing again and confirm the publish is completing successfully and there is either feedback being returned or the updates are going through successfully. We will be conducting a full root cause analysis to apply a permanent resolution before updating the schema again. If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.Sep <var data-var='date'>11</var>, <var data-var='time'>12:43</var> EDT Monitoring - The Walmart Omnispec Partial Content Refresh Connector has been rolled back to the previous version. Publishes are now going through as expected. For any previous publishes that were published yesterday but there is no feedback returned and the updates are not appearing within your Walmart portal, please try republishing again and confirm the publish is completing successfully and there is either feedback being returned or the updates are going through successfully. We will be conducting a full root cause analysis to apply a permanent resolution before updating the schema again. If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.Sep <var data-var='date'>11</var>, <var data-var='time'>06:11</var> EDT Investigating - We are experiencing a service incident impacting the Walmart Omni Spec Partial Content Refresh connector. This issue is preventing successful content publications. While publications may appear successful within Salsify, they are not being processed by Walmart, which prevents your content from updating. We’ve identified that a recent regular schema update led to the issue, which occurred on September 10, 2025, at 11:00 AM EST. Our team is actively working to revert the connector to the previous version. This is our top priority, and we will provide an update once this mitigation step is complete and the service is restored. We will then conduct a full root cause analysis to apply a permanent resolution before updating the schema again. If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Publishes to Walmart Omni Spec Partial Content Refresh not processing

Sep <var data-var='date'> 3</var>, <var data-var='time'>10:54</var> EDT Resolved - Our team has deployed a fix to resolve this issue. Users can now load the PXM Case form. We apologize for any inconvenience. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this subject.Sep <var data-var='date'> 3</var>, <var data-var='time'>10:34</var> EDT Investigating - We are aware of an issue that is causing our PXM Case Form to fail to load. Our team is working on resolving this issue as soon as possible. Apologies for any inconvenience.

PXM Support Case form failing to load

Aug <var data-var='date'>30</var>, <var data-var='time'>09:00</var> EDT Completed - The scheduled maintenance has been completed.Aug <var data-var='date'>30</var>, <var data-var='time'>06:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug <var data-var='date'>13</var>, <var data-var='time'>10:57</var> EDT Scheduled - To provide the best possible service to our users, Salsify will be performing maintenance starting at 6:00am EDT (10h00 GMT) on Saturday, August 30th. This maintenance will allow us to continuously improve the platform and optimize your Open Catalog experience. We expect to complete the maintenance within 3 hours. For the duration of the maintenance, Open Catalog and associated channels will experience degraded performance and paused publishing. Scheduled and queued publishes will retry once the maintenance window is completed. The impacted channels are Open Catalog, Instacart US, Giant Eagle, Dollar General, Emerson, Gopuff, IndiePet, DoorDash US & CA, L&R, Schnucks, Albertsons, Uber US, CA, Chile, BR, MX, CR, ABC, Total Wine, and Grainger. For any questions, please use the “My Cases” option in the customer portal (https://help.salsify.com/ProductXM/s/) to contact our team.

Infrastructure Maintenance - August 30th

Aug <var data-var='date'>29</var>, <var data-var='time'>21:05</var> EDT Resolved - Our engineering team has deployed a fix to the issue blocking specific FTP file(s) from being processed by our internal automation framework. Files that are using this specific internal automation framework will now process without any issues. Files specified for our internal automation that have been replaced within the Salsify FTP before 2025-08-30 1:00 AM UTC will not be processed. Re-uploading the files into the Salsify FTP will allow our internal automation to process these files. When re-uploading these files, please allow a few minutes between uploads to give our automation time to process the file(s). Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this subject.Aug <var data-var='date'>29</var>, <var data-var='time'>18:59</var> EDT Investigating - We have received reports of an issue with the processing of certain files uploaded to the Salsify FTP, including some transformations, deliveries, and Salsify imports. A very limited set of files using a specific internal automation framework are affected. All other functions in Salsify remain fully operational. We are investigating this behavior and will provide an update as more information becomes available. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this subject.

Automated processing of Salsify FTP files failing

Aug <var data-var='date'>28</var>, <var data-var='time'>14:08</var> EDT Resolved - JSON Mount Point Uploads remain stable and this incident is now resolved. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this subject.Aug <var data-var='date'>28</var>, <var data-var='time'>13:08</var> EDT Monitoring - We have implemented a fix to the JSON Upload to a Mount Point call and users are able to upload files to a mount point as normal at this time. We are actively monitoring for sustained stability on this process. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this subject.Aug <var data-var='date'>28</var>, <var data-var='time'>12:49</var> EDT Identified - We have identified a problem with uploading to a Mount Point for JSON Imports and are actively working on a fix. Users are not be able to upload files to a Mount Point at this time. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this subject.

JSON Mount Point Uploads Failing

Aug <var data-var='date'>26</var>, <var data-var='time'>09:51</var> EDT Resolved - Our engineers identified and addressed the root cause of failures for the Import Assets from FTP lab. Lab is running successfully. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.Aug <var data-var='date'>26</var>, <var data-var='time'>09:11</var> EDT Identified - We have identified the root cause of failures for the Import Assets from FTP lab. Our engineers are working on a fix. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.Aug <var data-var='date'>26</var>, <var data-var='time'>09:04</var> EDT Investigating - We are currently experiencing an issue causing the Import Assets from FTP lab to fail. Our engineers are investigating. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Is Salsify down?

Salsify status is DOWN

Components with issues

Lastest published events

Product Detail Pages failing to load

GDSN load publishing impacted

Facebook/Instagram failed publications

Salsify Services, Components and Regions

Recent Salsify events

Product Detail Pages failing to load

GDSN load publishing impacted

Infrastructure Maintenance - March 7th

Salsify FTP connection failures

Facebook/Instagram failed publications

Delays affecting imports, bulk edits, subscriptions

Get your FREE account now,
5 monitors included!

Is Salsify down?

Salsify status is DOWN

Components with issues

Lastest published events

Product Detail Pages failing to load

GDSN load publishing impacted

Facebook/Instagram failed publications

Salsify Services, Components and Regions

Recent Salsify events

Product Detail Pages failing to load

GDSN load publishing impacted

Infrastructure Maintenance - March 7th

Salsify FTP connection failures

Facebook/Instagram failed publications

Delays affecting imports, bulk edits, subscriptions

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!