Aug <var data-var='date'>18</var>, <var data-var='time'>01:18</var> EDT Identified - Salsify has identified an issue affecting the Beyond channel connection following recent requirement updates by the retailer. Due to temporary delays in obtaining updated schema templates directly from Beyond, publish requests may result in increased blocking feedback or failed submissions for specific product taxonomies. Salsify teams are actively working to re-establish partner communication channels to acquire the latest specifications. In the interim, impacted users can leverage a Custom Readiness Report to map their Salsify data to Beyond’s requirements and export product content from Salsify to publish directly within the Beyond vendor portal or manage impacted products directly in Beyond’s portal. We will provide our next update as soon as communication with Beyond progresses. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Beyond (Bed Bath & Beyond + Overstock) Channel Requirements Update & Publishing Validation Errors

Aug <var data-var='date'> 7</var>, <var data-var='time'>11:51</var> EDT Resolved - Amazon has confirmed that the Cost Price error feedback is now resolved for all reported marketplaces. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team. Jul <var data-var='date'>24</var>, <var data-var='time'>11:10</var> EDT Monitoring - Amazon has deployed a fix which should now resolve the Cost Price error feedback. Please republish any affected products to confirm. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team. Jul <var data-var='date'>23</var>, <var data-var='time'>20:46</var> EDT Identified - Amazon has confirmed that they have identified the underlying issue affecting Amazon Selling Partner Direct Connections and are actively working on a resolution. Partial Content Refresh (PCR) publications for the US marketplace are now processing successfully without error. Customers submitting updates for US marketplace channels are encouraged to republish their products to confirm successful transmission. Publications for other reported marketplaces, including Canada (CA) and Great Britain (GB), continue to experience errors. Our team remains in close communication with Amazon as they work toward resolving the issue across all affected regions, and we will provide further updates as new information becomes available. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team. Jul <var data-var='date'>22</var>, <var data-var='time'>19:46</var> EDT Investigating - We are investigating an issue affecting Amazon Selling Partner Direct Connections where Product Change Request (PCR) publications are failing with a 90220 submission error stating that 'Cost Price' is required, even when the value is present in Amazon Vendor Central. While some submissions may process successfully, affected channels display a 'Failed: Publication failed' status. We have escalated this issue directly to Amazon and we are awaiting their feedback. As a temporary workaround, customers can submit affected products using the NIS/FCR connection or manually update product details directly within Amazon Vendor Central. We will provide our next update as soon as new information becomes available. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Amazon Selling Partner Direct Partial Content Refresh for Vendor Central Connection - Cost Price Error

Aug <var data-var='date'> 7</var>, <var data-var='time'>11:36</var> EDT Resolved - Walmart's API status page (https://developer.walmart.com/api-status) has now marked their Feeds API as 'Operational'. Publishes for Walmart are now appearing successful. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject. Aug <var data-var='date'> 7</var>, <var data-var='time'>06:49</var> EDT Monitoring - Walmart's API status page (https://developer.walmart.com/api-status) has now marked their Feeds API as 'Operational'. Publishes for Walmart are now appearing successful. Please try republishing to confirm that the data is flowing as expected. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject. Aug <var data-var='date'> 6</var>, <var data-var='time'>07:16</var> EDT Update - We are providing an update regarding the ongoing Walmart API issue. Impact & Scope Clarification: - Walmart 1P Only: This issue is strictly impacting Walmart 1P connections. Walmart 3P (Marketplace) is unaffected, and publications are flowing through successfully. - Publication Behavior: Product feed submissions are successfully reaching Walmart. However, our integration is failing when retrieving status feedback from Walmart after the feed has been submitted. - What this means for your team: Your product updates are likely going through on Walmart's end, even if Salsify marks the publication as failed. However, if your product feed contains any data errors, that feedback will temporarily not be surfaced within Salsify. Our team is actively investigating the endpoint response errors with Walmart and monitoring for updates. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject. Aug <var data-var='date'> 6</var>, <var data-var='time'>05:40</var> EDT Investigating - We are currently investigating an issue where product publications to Walmart are failing. This stems from an ongoing issue with Walmart's API, specifically impacting their Feeds > Feed item status endpoint. We are actively monitoring Walmart's API status page (https://developer.walmart.com/api-status) and will provide updates as we receive more information. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Walmart API Errors & Publication Failures

Jul <var data-var='date'>17</var>, <var data-var='time'>18:07</var> EDT Resolved - Our Home Depot partners have deployed a fix, and the issue is now confirmed resolved. If you have not yet republished, please do so to confirm. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team. Jul <var data-var='date'>16</var>, <var data-var='time'>14:35</var> EDT Monitoring - Our Home Depot partners have implemented a fix for the issue that was causing 503 error responses following channel publishes. We have confirmed that publishing functionality has returned to expected levels. We request that any customers who experienced failed publishes during this time manually republish their channels to confirm resolution. Our engineering team will continue to monitor the connection and system stability closely to ensure performance remains consistent. We will provide a final update once we have full confidence in the resolution. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team. Jul <var data-var='date'>14</var>, <var data-var='time'>15:09</var> EDT Investigating - We are investigating reports of the following feedback being returned in the Home Depot direct connection: 'Unable to prepare target system for upload. Unexpected answer received: 503' We have escalated this issue to Home Depot. The feedback has been reported starting today, July 14th 2026. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Home Depot - Customers receiving 503 error response after channel publish

Jul <var data-var='date'>16</var>, <var data-var='time'>14:54</var> EDT Resolved - Our AI partner provider has resolved their outage. We are no longer encountering errors when running Intelligence Suite tasks and conversing with Angie in relation to this outage. Jul <var data-var='date'>16</var>, <var data-var='time'>12:04</var> EDT Monitoring - We are encountering intermittent errors when running Intelligence Suite tasks and conversing with Angie. The errors are due to an outage with our AI partner provider. We are monitoring the issue with our AI provider. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Angie & Intelligence Suite errors

Jun <var data-var='date'>29</var>, <var data-var='time'>15:00</var> EDT Resolved - We have confirmed access to the API tokens via SSO login is functioning as expected, and this incident is now resolved. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject. Jun <var data-var='date'>25</var>, <var data-var='time'>15:32</var> EDT Investigating - We have received reports some SSO Users are receiving a 403 response when attempting to access their API token in the Salsify platform. We are actively investigating this issue. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Accessing API Token via SSO returns 403 error

Jun <var data-var='date'>24</var>, <var data-var='time'>12:33</var> EDT Resolved - We are seeing Shopify publications go through successfully. The Shopify status page appears to have resolved the previous issues as well. If any previous publishes for Shopify failed, please republish to confirm. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject. Jun <var data-var='date'>24</var>, <var data-var='time'>08:37</var> EDT Monitoring - We are seeing Shopify publications go through successfully. The Shopify status page appears to have resolved the previous issues as well. If any previous publishes for Shopify failed, please republish to confirm. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject. Jun <var data-var='date'>24</var>, <var data-var='time'>07:47</var> EDT Investigating - We are currently seeing all publishes for the Shopify GraphQL direct connection failing. This began on 6/24/26 at 11h15 UTC. Shopify is currently reporting issues in their systems which is causing the publishes to fail: https://www.shopifystatus.com/ We will continue to monitor Shopify's status to identify when the issue is resolved. Please reach out to Customer Support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Shopify GraphQL publishes failing

Jun <var data-var='date'>19</var>, <var data-var='time'>11:00</var> EDT Resolved - The issue causing downloaded assets from the asset detail page to save with their shareable URL as the filename has been resolved. File downloads will now correctly populate with the designated asset name as expected. We appreciate your patience while our team worked to address this behavior. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject. Jun <var data-var='date'>19</var>, <var data-var='time'>09:53</var> EDT Investigating - We are currently investigating an issue where downloading an asset from the asset detail page causes the file to save with its shareable URL populated as the filename instead of the actual asset name. Our engineering team is actively working to identify the root cause of this behavior. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Asset downloads populating with shareable URLs instead of asset names

Jun <var data-var='date'>11</var>, <var data-var='time'>10:05</var> EDT Resolved - Wayfair has deployed a fix to resolve the error. We are seeing publishes complete successfully. Please try republishing any affected products and confirm. If you have any questions or if issue persists, please use the "My Cases" option within the Customer Portal ([https://help.salsify.com/ProductXM/s/](https://help.salsify.com/ProductXM/s/)) to connect with our team. Jun <var data-var='date'>10</var>, <var data-var='time'>07:12</var> EDT Investigating - The following feedback is being returned in the Wayfair new item setup channels: '[Error] The system ran into an issue while checking your data. Please finish any other edits to this file, then upload it in Partner Home before downloading a new review file.' We have escalated this issue to Wayfair and they are currently working to determine the root cause along with resolving the issue. We will update as soon as we receive additional information. If you have any questions, please use the "My Cases" option within the Customer Portal ([https://help.salsify.com/ProductXM/s/](https://help.salsify.com/ProductXM/s/)) to connect with our team.

Wayfair Item Setup - 'The system ran into an issue while checking your data'

Jun <var data-var='date'> 9</var>, <var data-var='time'>13:57</var> EDT Resolved - Our engineering team has resolved the issue impacting our HEB Direct Connection channel. Brands can now resume publishing products via the HEB Direct Connection channel. If you encounter any issues or have questions regarding this incident, please contact Salsify Support. Jun <var data-var='date'> 5</var>, <var data-var='time'>12:27</var> EDT Update - We ask that any brands with the HEB Direct Connection channel activated in their Salsify web-app not execute any publishes via that channel at this time. In partnership with HEB we have determined a solution and are working to verify and deliver it as soon as possible. Please contact Salsify Support if you have any further questions. Jun <var data-var='date'> 2</var>, <var data-var='time'>16:03</var> EDT Update - We ask that any brands with the HEB Direct Connection channel activated in their Salsify web-app not execute any publishes via that channel at this time. Our engineering teams continue to work on resolving an issue that was recently identified within this connection. In partnership with HEB we've determined a solution and are working to deliver it as soon as possible. Please contact Salsify Support if you have any further questions. Jun <var data-var='date'> 1</var>, <var data-var='time'>15:02</var> EDT Identified - We ask that any brands with the HEB Direct Connection channel activated in their Saslify web-app, not execute any publishes via that channel, at this time. Our engineering teams are working on resolving an issue that was recently identified within this connection. In partnership with HEB, we've determined a solution and are working to deliver it, as soon as possible. Please contact Salsify Support if you have any further questions.

HEB Direct Connection Image Asset Errors

Jun <var data-var='date'> 8</var>, <var data-var='time'>11:02</var> EDT Resolved - The following feedback is being returned in the Walmart Omnispec channels: 'Product Submission Failed. FGW: It looks like there was a glitch. Please try again. If the problem persists, contact Walmart Partner Support. (ERR_INT_SYS_01010010)' We have escalated this issue to Walmart. Walmart has reviewed this issue and has let us know that the root cause of this feedback is due to products that are falling under review and being republished again before the products move out of the review state. Please refer to the below steps if you are receiving this feedback: 1. if you are receiving this feedback, please wait the recommended 48-72 hours - it is recommended to stop republishing the products that are receiving this feedback immediately in the Walmart Omnispec channels 2. using the activity ID provided in the feedback, you can search within your Supplier One portal to see if any additional feedback has been returned for products under review 3. if there is no updates for the affected products within the recommended timeframe, please open up a Walmart Support case to report this issue with the relevant Activity ID, Supplier ID, and item details and escalate the Walmart Support case to your Walmart Merchant Please note that this issue may NOT occur to all products - only products stuck under review. We will provide additional updates about the reviews delay once we receive them. Walmart is currently working to improve the glitch feedback for clarity. If you have any questions, please use the "My Cases" option within the Customer Portal ([https://help.salsify.com/ProductXM/s/](https://help.salsify.com/ProductXM/s/)) to connect with our team. May <var data-var='date'>22</var>, <var data-var='time'>08:38</var> EDT Identified - The following feedback is being returned in the Walmart Omnispec channels: 'Product Submission Failed. FGW: It looks like there was a glitch. Please try again. If the problem persists, contact Walmart Partner Support. (ERR_INT_SYS_01010010)' We have escalated this issue to Walmart. Walmart has reviewed this issue and has let us know that the root cause of this feedback is due to products that are falling under review and being republished again before the products move out of the review state. Walmart is currently facing a delay reviewing any products that fall under this state and are working on the backlog so the recommendation in this case would be the following: 1. if you are receiving this feedback, please wait a couple of additional days outside of the recommended 48-72 hours before republishing to confirm if the product has moved out of the manual review state 2. using the activity ID provided in the feedback, you can search within your Supplier One portal to see if any additional feedback has been returned for products under review 3. if the products continue to receive this feedback, please open up a Walmart Support case to report this issue and escalate the Walmart Support case to your Walmart Merchant Please note that this issue may NOT occur to all products - only products stuck under review. We will provide additional updates about the reviews delay once we receive them. If you have any questions, please use the "My Cases" option within the Customer Portal ([https://help.salsify.com/ProductXM/s/](https://help.salsify.com/ProductXM/s/)) to connect with our team.

Walmart - It looks like there was a glitch feedback

Jun <var data-var='date'> 4</var>, <var data-var='time'>06:46</var> EDT Resolved - Our engineering team has identified the issue causing the 'Is Refurbished' attribute from appearing in the Amazon Vendor Central and Seller Central channels. All available Amazon and Seller Central channels have been refreshed and the attribute is now appearing as expected. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team. Jun <var data-var='date'> 2</var>, <var data-var='time'>08:52</var> EDT Identified - Our engineering team has identified the issue causing the 'Is Refurbished' attribute from appearing in the Amazon Vendor Central and Seller Central channels. This attribute is now appearing in the Amazon Vendor Central US channels. The team is working to update the affected channels to unveil this attribute and we will provide updates as soon as more information becomes available. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team. Jun <var data-var='date'> 2</var>, <var data-var='time'>03:58</var> EDT Investigating - We are currently investigating an issue where publications to Amazon Vendor Central and Seller Central are failing across multiple marketplaces and product types. Affected users are receiving a submission error stating that the 'Is Refurbished' attribute is required but missing, despite the attribute not being available within the channels. Our engineering team is actively researching the root cause to determine a resolution, and we will provide updates as soon as more information becomes available. If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Amazon Publications Returning Submission Errors for the 'Is Refurbished' attribute

Jun <var data-var='date'> 3</var>, <var data-var='time'>12:00</var> EDT Resolved - Shopify has resolved their active incident, and we are seeing successful syndications in Salsify using the Shopify GQL integration. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team. Jun <var data-var='date'> 3</var>, <var data-var='time'>11:26</var> EDT Monitoring - Our engineering team identified that Shopify has an active incident. As we receive updates from Shopify of a resolution, we will provide further updates. No other syndication channels are affected at this time. If you have any questions, please use the "My Cases" option within the Customer Portal https://help.salsify.com/ProductXM/s/ to connect with our team. Jun <var data-var='date'> 3</var>, <var data-var='time'>10:42</var> EDT Identified - Our engineering team identified that Shopify has an active incident. As we receive updates from Shopify of a resolution, we will provide further updates. No other syndication channels are affected at this time. If you have any questions, please use the "My Cases" option within the Customer Portal https://help.salsify.com/ProductXM/s/ to connect with our team.

Shopify GQL Integration

May <var data-var='date'>15</var>, <var data-var='time'>18:00</var> EDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>15</var>, <var data-var='time'>16:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 5</var>, <var data-var='time'>13:57</var> EDT Scheduled - To provide the best possible service to our users, Salsify will be performing maintenance starting at 4:00 PM EDT (8:00 PM GMT) on Friday, May 15th. This maintenance will allow us to continuously improve the platform and optimize the PIM experience. We expect to complete the maintenance within 2 hours. While the maintenance window is 2 hours, we expect the actual customer impact to be brief, lasting less than 2 minutes. During this brief period, users may experience: • Temporary errors when logging in or navigating the application. • Delays in search results or product filtering. • Momentary delays in product changes reflecting in the UI. For any failures or errors, we recommend refreshing your browser or retrying the action after a minute. For any questions, please use the "My Cases" option in the customer portal (https://help.salsify.com/ProductXM/s/) to contact our team.

Infrastructure Maintenance - May 15th

Apr <var data-var='date'>28</var>, <var data-var='time'>22:23</var> EDT Resolved - Our engineering team has resolved an issue that affected the Facebook Catalog Direct and Instagram connections for approximately 12 hours, starting April 28, 2026, at 14:09 GMT+1. During this window, publications to these specific channels may have failed. We have implemented a fix and confirmed that the systems are now stable and operating as expected. If you had a publication fail during this time, please republish your content to ensure it is successfully delivered. No other syndication channels were impacted by this issue. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Facebook Catalog Direct & Instagram Connection failing to syndicate

Apr <var data-var='date'>22</var>, <var data-var='time'>11:00</var> EDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>22</var>, <var data-var='time'>10:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>15</var>, <var data-var='time'>18:05</var> EDT Scheduled - To provide the best possible service to our users, Salsify will be performing maintenance starting at 10:00 AM EDT (2:00 PM GMT) on Wednesday, April 22nd. This maintenance will allow us to continuously improve the platform and optimize the Enhanced Content and Catalog Sites Experience. We expect to complete the maintenance within 1 hour. For the duration of the maintenance, new Enhanced Content Publishes or Catalog Sites updates may report a failure. For any failures we recommend republishing after the maintenance window is complete. Publishes in process prior to the maintenance are expected to complete processing as normal. For any questions, please use the "My Cases" option in the customer portal (https://help.salsify.com/ProductXM/s/) to contact our team.

Infrastructure Maintenance - April 22nd

Apr <var data-var='date'>22</var>, <var data-var='time'>10:33</var> EDT Resolved - Our Home Depot partners have deployed a fix and the issue is now confirmed resolved. If you have not yet republished, please do so to confirm. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team. Apr <var data-var='date'>22</var>, <var data-var='time'>06:17</var> EDT Monitoring - Our Home Depot partners have implemented a fix for the issue that was causing 403 error responses following channel publishes. We have confirmed that publishing functionality has returned to expected levels. We request that any customers who experienced failed publishes during this time manually republish their channels to confirm resolution. Our engineering team will continue to monitor the connection and system stability closely to ensure performance remains consistent. We will provide a final update once we have full confidence in the resolution. If you have any questions, please use the "My Cases" option within the Customer Portal ([https://help.salsify.com/ProductXM/s/](https://help.salsify.com/ProductXM/s/)) to connect with our team. Apr <var data-var='date'>21</var>, <var data-var='time'>13:55</var> EDT Investigating - We are investigating reports of the following feedback being returned in the Home Depot direct connection: 'Unable to prepare target system for upload. Unexpected answer received: 403' We have escalated this issue to Home Depot. The feedback has been reported starting yesterday April 20th. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Home Depot - Customers receiving 403 error response after channel publish

Apr <var data-var='date'>21</var>, <var data-var='time'>06:00</var> EDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>21</var>, <var data-var='time'>04:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>15</var>, <var data-var='time'>08:50</var> EDT Scheduled - To provide the best possible service to our users, Salsify will be performing maintenance starting at 4:00 AM EDT (8:00 AM GMT) on Tuesday, April 21st. This maintenance will allow us to continuously improve the platform and optimize your GDSN experience. We expect to complete the maintenance within 2 hours. For the duration of the maintenance, the GDSN Production datapool environments may experience failed publishes. For any failures, we recommend republishing after the maintenance window is complete. For any questions, please use the "My Cases" option in the customer portal (https://help.salsify.com/ProductXM/s/) to contact our team.

Infrastructure Maintenance - April 21st

Apr <var data-var='date'>20</var>, <var data-var='time'>06:00</var> EDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>20</var>, <var data-var='time'>04:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>15</var>, <var data-var='time'>08:49</var> EDT Scheduled - To provide the best possible service to our users, Salsify will be performing maintenance starting at 4:00 AM EDT (8:00 AM GMT) on Monday, April 20th. This maintenance will allow us to continuously improve the platform and optimize your GDSN experience. We expect to complete the maintenance within 2 hours. For the duration of the maintenance, the GDSN Pre-Production datapool environments may experience failed publishes. For any failures we recommend republishing after the maintenance window is complete. For any questions, please use the "My Cases" option in the customer portal (https://help.salsify.com/ProductXM/s/) to contact our team.

Infrastructure Maintenance - April 20th

Apr <var data-var='date'>17</var>, <var data-var='time'>11:53</var> EDT Resolved - The incident affecting Smart List Filter Removal has been resolved, and the new List UI has been re-enabled. If you have any questions, or believe your list may have been impacted, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team. Apr <var data-var='date'>16</var>, <var data-var='time'>20:18</var> EDT Monitoring - We have identified the cause of the issue, and have temporarily disabled the new List Experience so as to ensure no further filter removals across organizations. We are monitoring for continued success. If you have any questions, or believe a list was impacted by this incident, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team. Apr <var data-var='date'>16</var>, <var data-var='time'>18:34</var> EDT Investigating - We are investigating reports of Product and Asset Lists losing their filters when renaming the List. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Renaming Smart Lists causing filter removal

Apr <var data-var='date'>17</var>, <var data-var='time'>05:22</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>16</var>, <var data-var='time'>19:23</var> EDT Monitoring - Walmart has reported progress in resolving the internal errors that have been broadly impacting supplier API submissions. As of 6:40 PM WET (1:40 PM EDT), our engineering team has observed the first successful publications through the Walmart 1P (Vendor) and Enhanced Content (OAuth) connectors. While this indicates that the service is recovering, we are continuing to monitor the success rate to ensure stability across all accounts. Action Required for Failed Submissions: Please note that any publications that failed prior to this recovery window will not automatically reprocess. Please republish the affected products to transmit them to Walmart. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for assistance or questions. Apr <var data-var='date'>16</var>, <var data-var='time'>09:55</var> EDT Update - We are currently investigating an issue causing publications via the Walmart 1P (Vendor) connector to fail due to an error retrieving credentials from Walmart's API. This issue also impacts Enhanced Content publishes for customers utilizing OAuth authentication with Walmart’s API Gateway.Walmart 3P (Marketplace) services using legacy authentication appear to be unaffected at this time. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject. Apr <var data-var='date'>16</var>, <var data-var='time'>05:22</var> EDT Investigating - We have identified an issue causing all publications via the Walmart 1P (Vendor) connector to fail due to an error retrieving credentials from Walmart's API. This appears to be related to an outage on Walmart's side. Walmart 3P (Marketplace) services appear to be unaffected at this time. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Walmart 1P Connector Publication Failures

Apr <var data-var='date'>16</var>, <var data-var='time'>15:50</var> EDT Resolved - This issue has been resolved. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject. Apr <var data-var='date'>16</var>, <var data-var='time'>14:42</var> EDT Monitoring - We have identified and corrected an issue that was generating blank zip files when exporting Digital Asset Feeds and Digital Assets from Sites & Classic Catalogs. If you continue to see issues with generating a Digital Asset export, please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject. Apr <var data-var='date'>16</var>, <var data-var='time'>14:06</var> EDT Investigating - We have identified an issue that causes blank zip files when exporting Digital Asset Feeds and Digital Assets from Sites & Classic Catalogs. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Digital Asset Feed generating blank export

Apr <var data-var='date'>14</var>, <var data-var='time'>17:35</var> EDT Resolved - This issue has been resolved. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject. Apr <var data-var='date'>14</var>, <var data-var='time'>16:58</var> EDT Monitoring - The model issue affecting delayed Kroger Publications and Intelligence Suite Workflow Failures has been corrected. We are monitoring for continued success, and final confirmation from our provider. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject. Apr <var data-var='date'>14</var>, <var data-var='time'>16:27</var> EDT Investigating - We are investigating issues with one of our model providers, manifesting as delayed Kroger Publications. Additionally, users leveraging Intelligence Suite Workflows may be experiencing an increase of Task Failures. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Delayed Kroger Publications + Increase in Failed Intelligence Suite Workflow Tasks

Apr <var data-var='date'>10</var>, <var data-var='time'>11:29</var> EDT Resolved - Our engineers have confirmed the Facebook channel is now resolved. Before republishing in the Facebook channel, please follow the below steps to disconnect Salsify and re-authorize Salsify within your Facebook app along with changing the channel settings if the previous workaround was used: 1. remove Salsify from the meta business dashboard - log in to https://business.facebook.com > settings > on the left panel, select integrations -> associated apps 2. go to https://con-instagram-commerce.salsify.com/auth/setup_app and go through the authorization process - please select the Set Up button for the specific channel after the authorization steps 3. go to the Salsify Facebook channel > Settings > ensure Export File Only is set to False Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject. Mar <var data-var='date'>30</var>, <var data-var='time'>10:25</var> EDT Identified - Our engineers are continuing to work through an issue which is causing publications to fail for the Facebook/Instagram channel.We continue working with Meta to restore service functionality. As new workaround has been implemented to allow affected customers to create a CSV file through the channel and do a manual upload of all published data to the Facebook catalogs through https://business.facebook.com/commerce. The below steps will need to be followed to enable the manual CSV creation in the Facebook/Instagram channel: 1. Go to the desired Salsify Facebook channel 2. Select Settings > Destination 3. Switch the 'Export File Only' field from 'False' to 'True' 4. Select 'Save' 5. Publish products per usual 6. Select the down button for the recent publish and select 'Download Product Data' Once you have the CSV file, please go to https://business.facebook.com/commerce to find your related Facebook catalog.From there, you can follow the below steps to upload the CSV file: 1. Select the desired catalog 2. On the left hand side under 'Commerce Manager', select 'Catalog' > 'Products' 3. Select the green '+Add' button on the upper right hand corner of the window > 'Data File' 4. Select 'Upload from your computer' and upload the related CSV file 5. Select 'Next' 6. Select the currency under 'Default Currency' field and then select 'Upload' Please reach out to Customer Support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject. Mar <var data-var='date'> 5</var>, <var data-var='time'>11:15</var> EST Investigating - Our engineers identified an issue that is causing any publications through the Facebook/Instagram direct connections to fail. The team is currently working to resolve this issue. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Facebook/Instagram failed publications

Mar <var data-var='date'>17</var>, <var data-var='time'>12:00</var> EDT Resolved - We addressed an issue which was causing product detail pages to fail with error "unable to load properties." Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject. Mar <var data-var='date'>17</var>, <var data-var='time'>11:12</var> EDT Monitoring - We have addressed an issue which was causing product detail pages to fail with error "unable to load properties." We are continuing to monitor at this time. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject. Mar <var data-var='date'>17</var>, <var data-var='time'>10:59</var> EDT Investigating - Product detail pages may be failing to load. Error "unable to load properties" appears. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

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Accessing API Token via SSO returns 403 error