May <var data-var='date'>22</var>, <var data-var='time'>08:38</var> EDT Identified - The following feedback is being returned in the Walmart Omnispec channels: 'Product Submission Failed. FGW: It looks like there was a glitch. Please try again. If the problem persists, contact Walmart Partner Support. (ERR_INT_SYS_01010010)' We have escalated this issue to Walmart. Walmart has reviewed this issue and has let us know that the root cause of this feedback is due to products that are falling under review and being republished again before the products move out of the review state. Walmart is currently facing a delay reviewing any products that fall under this state and are working on the backlog so the recommendation in this case would be the following: 1. if you are receiving this feedback, please wait a couple of additional days outside of the recommended 48-72 hours before republishing to confirm if the product has moved out of the manual review state 2. using the activity ID provided in the feedback, you can search within your Supplier One portal to see if any additional feedback has been returned for products under review 3. if the products continue to receive this feedback, please open up a Walmart Support case to report this issue and escalate the Walmart Support case to your Walmart Merchant Please note that this issue may NOT occur to all products - only products stuck under review. We will provide additional updates about the reviews delay once we receive them. If you have any questions, please use the "My Cases" option within the Customer Portal ([https://help.salsify.com/ProductXM/s/](https://help.salsify.com/ProductXM/s/)) to connect with our team.

Walmart - It looks like there was a glitch feedback

May <var data-var='date'>15</var>, <var data-var='time'>18:00</var> EDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>15</var>, <var data-var='time'>16:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 5</var>, <var data-var='time'>13:57</var> EDT Scheduled - To provide the best possible service to our users, Salsify will be performing maintenance starting at 4:00 PM EDT (8:00 PM GMT) on Friday, May 15th. This maintenance will allow us to continuously improve the platform and optimize the PIM experience. We expect to complete the maintenance within 2 hours. While the maintenance window is 2 hours, we expect the actual customer impact to be brief, lasting less than 2 minutes. During this brief period, users may experience: • Temporary errors when logging in or navigating the application. • Delays in search results or product filtering. • Momentary delays in product changes reflecting in the UI. For any failures or errors, we recommend refreshing your browser or retrying the action after a minute. For any questions, please use the "My Cases" option in the customer portal (https://help.salsify.com/ProductXM/s/) to contact our team.

Infrastructure Maintenance - May 15th

Apr <var data-var='date'>28</var>, <var data-var='time'>22:23</var> EDT Resolved - Our engineering team has resolved an issue that affected the Facebook Catalog Direct and Instagram connections for approximately 12 hours, starting April 28, 2026, at 14:09 GMT+1. During this window, publications to these specific channels may have failed. We have implemented a fix and confirmed that the systems are now stable and operating as expected. If you had a publication fail during this time, please republish your content to ensure it is successfully delivered. No other syndication channels were impacted by this issue. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Facebook Catalog Direct & Instagram Connection failing to syndicate

Apr <var data-var='date'>22</var>, <var data-var='time'>11:00</var> EDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>22</var>, <var data-var='time'>10:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>15</var>, <var data-var='time'>18:05</var> EDT Scheduled - To provide the best possible service to our users, Salsify will be performing maintenance starting at 10:00 AM EDT (2:00 PM GMT) on Wednesday, April 22nd. This maintenance will allow us to continuously improve the platform and optimize the Enhanced Content and Catalog Sites Experience. We expect to complete the maintenance within 1 hour. For the duration of the maintenance, new Enhanced Content Publishes or Catalog Sites updates may report a failure. For any failures we recommend republishing after the maintenance window is complete. Publishes in process prior to the maintenance are expected to complete processing as normal. For any questions, please use the "My Cases" option in the customer portal (https://help.salsify.com/ProductXM/s/) to contact our team.

Infrastructure Maintenance - April 22nd

Apr <var data-var='date'>22</var>, <var data-var='time'>10:33</var> EDT Resolved - Our Home Depot partners have deployed a fix and the issue is now confirmed resolved. If you have not yet republished, please do so to confirm. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team. Apr <var data-var='date'>22</var>, <var data-var='time'>06:17</var> EDT Monitoring - Our Home Depot partners have implemented a fix for the issue that was causing 403 error responses following channel publishes. We have confirmed that publishing functionality has returned to expected levels. We request that any customers who experienced failed publishes during this time manually republish their channels to confirm resolution. Our engineering team will continue to monitor the connection and system stability closely to ensure performance remains consistent. We will provide a final update once we have full confidence in the resolution. If you have any questions, please use the "My Cases" option within the Customer Portal ([https://help.salsify.com/ProductXM/s/](https://help.salsify.com/ProductXM/s/)) to connect with our team. Apr <var data-var='date'>21</var>, <var data-var='time'>13:55</var> EDT Investigating - We are investigating reports of the following feedback being returned in the Home Depot direct connection: 'Unable to prepare target system for upload. Unexpected answer received: 403' We have escalated this issue to Home Depot. The feedback has been reported starting yesterday April 20th. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Home Depot - Customers receiving 403 error response after channel publish

Apr <var data-var='date'>21</var>, <var data-var='time'>06:00</var> EDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>21</var>, <var data-var='time'>04:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>15</var>, <var data-var='time'>08:50</var> EDT Scheduled - To provide the best possible service to our users, Salsify will be performing maintenance starting at 4:00 AM EDT (8:00 AM GMT) on Tuesday, April 21st. This maintenance will allow us to continuously improve the platform and optimize your GDSN experience. We expect to complete the maintenance within 2 hours. For the duration of the maintenance, the GDSN Production datapool environments may experience failed publishes. For any failures, we recommend republishing after the maintenance window is complete. For any questions, please use the "My Cases" option in the customer portal (https://help.salsify.com/ProductXM/s/) to contact our team.

Infrastructure Maintenance - April 21st

Apr <var data-var='date'>20</var>, <var data-var='time'>06:00</var> EDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>20</var>, <var data-var='time'>04:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>15</var>, <var data-var='time'>08:49</var> EDT Scheduled - To provide the best possible service to our users, Salsify will be performing maintenance starting at 4:00 AM EDT (8:00 AM GMT) on Monday, April 20th. This maintenance will allow us to continuously improve the platform and optimize your GDSN experience. We expect to complete the maintenance within 2 hours. For the duration of the maintenance, the GDSN Pre-Production datapool environments may experience failed publishes. For any failures we recommend republishing after the maintenance window is complete. For any questions, please use the "My Cases" option in the customer portal (https://help.salsify.com/ProductXM/s/) to contact our team.

Infrastructure Maintenance - April 20th

Apr <var data-var='date'>17</var>, <var data-var='time'>11:53</var> EDT Resolved - The incident affecting Smart List Filter Removal has been resolved, and the new List UI has been re-enabled. If you have any questions, or believe your list may have been impacted, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team. Apr <var data-var='date'>16</var>, <var data-var='time'>20:18</var> EDT Monitoring - We have identified the cause of the issue, and have temporarily disabled the new List Experience so as to ensure no further filter removals across organizations. We are monitoring for continued success. If you have any questions, or believe a list was impacted by this incident, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team. Apr <var data-var='date'>16</var>, <var data-var='time'>18:34</var> EDT Investigating - We are investigating reports of Product and Asset Lists losing their filters when renaming the List. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Renaming Smart Lists causing filter removal

Apr <var data-var='date'>17</var>, <var data-var='time'>05:22</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>16</var>, <var data-var='time'>19:23</var> EDT Monitoring - Walmart has reported progress in resolving the internal errors that have been broadly impacting supplier API submissions. As of 6:40 PM WET (1:40 PM EDT), our engineering team has observed the first successful publications through the Walmart 1P (Vendor) and Enhanced Content (OAuth) connectors. While this indicates that the service is recovering, we are continuing to monitor the success rate to ensure stability across all accounts. Action Required for Failed Submissions: Please note that any publications that failed prior to this recovery window will not automatically reprocess. Please republish the affected products to transmit them to Walmart. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for assistance or questions. Apr <var data-var='date'>16</var>, <var data-var='time'>09:55</var> EDT Update - We are currently investigating an issue causing publications via the Walmart 1P (Vendor) connector to fail due to an error retrieving credentials from Walmart's API. This issue also impacts Enhanced Content publishes for customers utilizing OAuth authentication with Walmart’s API Gateway.Walmart 3P (Marketplace) services using legacy authentication appear to be unaffected at this time. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject. Apr <var data-var='date'>16</var>, <var data-var='time'>05:22</var> EDT Investigating - We have identified an issue causing all publications via the Walmart 1P (Vendor) connector to fail due to an error retrieving credentials from Walmart's API. This appears to be related to an outage on Walmart's side. Walmart 3P (Marketplace) services appear to be unaffected at this time. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Walmart 1P Connector Publication Failures

Apr <var data-var='date'>16</var>, <var data-var='time'>15:50</var> EDT Resolved - This issue has been resolved. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject. Apr <var data-var='date'>16</var>, <var data-var='time'>14:42</var> EDT Monitoring - We have identified and corrected an issue that was generating blank zip files when exporting Digital Asset Feeds and Digital Assets from Sites & Classic Catalogs. If you continue to see issues with generating a Digital Asset export, please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject. Apr <var data-var='date'>16</var>, <var data-var='time'>14:06</var> EDT Investigating - We have identified an issue that causes blank zip files when exporting Digital Asset Feeds and Digital Assets from Sites & Classic Catalogs. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Digital Asset Feed generating blank export

Apr <var data-var='date'>14</var>, <var data-var='time'>17:35</var> EDT Resolved - This issue has been resolved. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject. Apr <var data-var='date'>14</var>, <var data-var='time'>16:58</var> EDT Monitoring - The model issue affecting delayed Kroger Publications and Intelligence Suite Workflow Failures has been corrected. We are monitoring for continued success, and final confirmation from our provider. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject. Apr <var data-var='date'>14</var>, <var data-var='time'>16:27</var> EDT Investigating - We are investigating issues with one of our model providers, manifesting as delayed Kroger Publications. Additionally, users leveraging Intelligence Suite Workflows may be experiencing an increase of Task Failures. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Delayed Kroger Publications + Increase in Failed Intelligence Suite Workflow Tasks

Apr <var data-var='date'>10</var>, <var data-var='time'>11:29</var> EDT Resolved - Our engineers have confirmed the Facebook channel is now resolved. Before republishing in the Facebook channel, please follow the below steps to disconnect Salsify and re-authorize Salsify within your Facebook app along with changing the channel settings if the previous workaround was used: 1. remove Salsify from the meta business dashboard - log in to https://business.facebook.com > settings > on the left panel, select integrations -> associated apps 2. go to https://con-instagram-commerce.salsify.com/auth/setup_app and go through the authorization process - please select the Set Up button for the specific channel after the authorization steps 3. go to the Salsify Facebook channel > Settings > ensure Export File Only is set to False Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject. Mar <var data-var='date'>30</var>, <var data-var='time'>10:25</var> EDT Identified - Our engineers are continuing to work through an issue which is causing publications to fail for the Facebook/Instagram channel.We continue working with Meta to restore service functionality. As new workaround has been implemented to allow affected customers to create a CSV file through the channel and do a manual upload of all published data to the Facebook catalogs through https://business.facebook.com/commerce. The below steps will need to be followed to enable the manual CSV creation in the Facebook/Instagram channel: 1. Go to the desired Salsify Facebook channel 2. Select Settings > Destination 3. Switch the 'Export File Only' field from 'False' to 'True' 4. Select 'Save' 5. Publish products per usual 6. Select the down button for the recent publish and select 'Download Product Data' Once you have the CSV file, please go to https://business.facebook.com/commerce to find your related Facebook catalog.From there, you can follow the below steps to upload the CSV file: 1. Select the desired catalog 2. On the left hand side under 'Commerce Manager', select 'Catalog' > 'Products' 3. Select the green '+Add' button on the upper right hand corner of the window > 'Data File' 4. Select 'Upload from your computer' and upload the related CSV file 5. Select 'Next' 6. Select the currency under 'Default Currency' field and then select 'Upload' Please reach out to Customer Support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject. Mar <var data-var='date'> 5</var>, <var data-var='time'>11:15</var> EST Investigating - Our engineers identified an issue that is causing any publications through the Facebook/Instagram direct connections to fail. The team is currently working to resolve this issue. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Facebook/Instagram failed publications

Mar <var data-var='date'>17</var>, <var data-var='time'>12:00</var> EDT Resolved - We addressed an issue which was causing product detail pages to fail with error "unable to load properties." Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject. Mar <var data-var='date'>17</var>, <var data-var='time'>11:12</var> EDT Monitoring - We have addressed an issue which was causing product detail pages to fail with error "unable to load properties." We are continuing to monitor at this time. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject. Mar <var data-var='date'>17</var>, <var data-var='time'>10:59</var> EDT Investigating - Product detail pages may be failing to load. Error "unable to load properties" appears. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Product Detail Pages failing to load

Mar <var data-var='date'>12</var>, <var data-var='time'>18:16</var> EDT Resolved - The issue impacting GDSN load publishes (which prevented data pool validations from clearing) has been resolved. If you have GTINs that were impacted by this issue, please load publish those GTINs to our data pool again. If you encounter any further issues of this nature, please reach out to Salsify Support. Mar <var data-var='date'>12</var>, <var data-var='time'>16:51</var> EDT Identified - We have identified an issue when load publishing GDSN data to the Salsify data pool. Previously existing data pool validation errors are not clearing, after the previously identified/reported data discrepancies have been addressed. Our engineering team has identified the problem and is currently in the process of applying a fix.

GDSN load publishing impacted

Mar <var data-var='date'> 7</var>, <var data-var='time'>10:00</var> EST Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 7</var>, <var data-var='time'>05:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>23</var>, <var data-var='time'>05:00</var> EST Scheduled - To provide the best possible service to our users, Salsify will be performing maintenance starting at 5:00am EDT (10h00 GMT) on Saturday, March 7th. This maintenance will allow us to continuously improve the platform and optimize your Open Catalog experience. We expect to complete the maintenance within 5 hours. For the duration of the maintenance, Open Catalog and associated channels will experience degraded performance and paused publishing. Scheduled and queued publishes will retry once the maintenance window is completed. The impacted channels are Open Catalog, Instacart US, Giant Eagle, Dollar General, Emerson, Gopuff, IndiePet, DoorDash US & CA, L&R, Schnucks, Albertsons, Uber US, CA, Chile, BR, MX, CR, ABC, Total Wine, and Grainger. For any questions, please use the “My Cases” option in the customer portal (https://help.salsify.com/ProductXM/s/) to contact our team.

Infrastructure Maintenance - March 7th

Mar <var data-var='date'> 6</var>, <var data-var='time'>11:58</var> EST Resolved - Through our monitoring, we have seen stable connections to the Salsify FTP since March 2, 2026 at 9:30PM UTC. Publication to the Salsify FTP and imports of files from the Salsify FTP are completing successfully without any issues. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject. Mar <var data-var='date'> 2</var>, <var data-var='time'>17:28</var> EST Monitoring - On March 2, 2026 at approximately 9:00PM UTC, multiple connection failures occurred when processing imports from and exports to the Salsify FTP. The connection errors appear to be resolved as of 9:30PM UTC. We are continuing to monitor the imports and exports connecting to the Salsify FTP to ensure this does not occur again. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Salsify FTP connection failures

Mar <var data-var='date'> 4</var>, <var data-var='time'>14:31</var> EST Resolved - Our engineers identified and addressed an issue which caused long-queuing imports, as well as delayed bulk edit actions and subscription triggers. Operation times have returned to normal. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject. Mar <var data-var='date'> 4</var>, <var data-var='time'>13:19</var> EST Monitoring - Our engineers have identified and addressed an issue which was causing long-queuing imports, as well as delayed bulk edit actions and subscription triggers. Operation times should be returning to normal. We are continuing to monitor closely. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject. Mar <var data-var='date'> 4</var>, <var data-var='time'>11:30</var> EST Investigating - Our engineers are investigating long-queuing imports, and delayed bulk edit actions and subscription triggers. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Delays affecting imports, bulk edits, subscriptions

Feb <var data-var='date'>25</var>, <var data-var='time'>13:05</var> EST Resolved - We are now seeing successful syndications of Enhanced Content to Walmart US. If you experienced Enhanced Content not going live on Walmart US during this Incident, we encourage you to republish the layout. If you continue to see Enhanced Content not go live on Walmart US, please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions or further investigation. Feb <var data-var='date'>19</var>, <var data-var='time'>16:37</var> EST Identified - We identified an issue with syndicating Enhanced Content to Walmart US. We have reached out to our partners at Walmart to further identify the root cause and an estimated time for resolution. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Walmart US Enhanced Content issues with syndication

Jan <var data-var='date'> 9</var>, <var data-var='time'>13:36</var> EST Resolved - Our engineers addressed an issue which was causing platform slowness and failed requests, and system performance is back to normal levels. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject. Jan <var data-var='date'> 9</var>, <var data-var='time'>12:43</var> EST Investigating - Our engineers are investigating reports of system slowness, delays in import and export queueing, and failed requests. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Platform delays and timeouts

Dec <var data-var='date'> 9</var>, <var data-var='time'>12:03</var> EST Resolved - We have confirmed that imports, product list additions, and filtering are all processing normally. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject. Dec <var data-var='date'> 9</var>, <var data-var='time'>11:43</var> EST Monitoring - We have observed that import runs are now processing normally. Our engineering team continues to monitor the system to ensure all services—including product list additions and filtering—remain stable and fully operational. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject. Dec <var data-var='date'> 9</var>, <var data-var='time'>11:10</var> EST Investigating - We are experiencing slowness in imports, adding products to smart and simple lists, and filtering for products using newly added property values. Our engineering team is investigating the issue causing the delays and queuing. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Delays in Import runs, filtering and adding products to lists

Dec <var data-var='date'> 2</var>, <var data-var='time'>00:35</var> EST Resolved - The root cause of the failed Kroger publishes has been resolved. Any publish that failed recently, with no feedback returned, will need to be attempted again. Please contact Support if you continue to encounter issues of this nature. Dec <var data-var='date'> 1</var>, <var data-var='time'>19:50</var> EST Update - We are continuing to investigate this issue. Dec <var data-var='date'> 1</var>, <var data-var='time'>18:17</var> EST Investigating - We have detected an issue impacting publications from our Kroger New Item Setup and Partial Content Refresh channels. It appears to related to a third party provider. Our engineers are investigating the issue and exploring the impact with them. We will update as soon as we know more.

Kroger Publishes Failing without feedback

Nov <var data-var='date'>18</var>, <var data-var='time'>22:27</var> EST Resolved - We have been monitoring the Readiness Reports behaviour closely, and have confirmed with multiple users that mapping working as expected. If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team. Nov <var data-var='date'>18</var>, <var data-var='time'>21:03</var> EST Monitoring - Our engineering team has identified an issue where an Error was returned when editing mappings in Readiness Reports. A subsequent update has resolved this and we continue to monitor the system to ensure stability. If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Error editing mappings in Readiness Reports

Nov <var data-var='date'>18</var>, <var data-var='time'>13:41</var> EST Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>12:30</var> EST Monitoring - We received reports that some users were unable to save Formulas on Channel Attributes, and a fix has since been pushed to correct this experience. We are monitoring for continued success. Users are able to save Formulas on Channel Attributes at this time. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this topic.

Issue Saving Channel Attribute Formulas

Nov <var data-var='date'> 1</var>, <var data-var='time'>14:00</var> EDT Completed - The scheduled maintenance has been completed. Nov <var data-var='date'> 1</var>, <var data-var='time'>13:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>30</var>, <var data-var='time'>17:18</var> EDT Update - We will be undergoing scheduled maintenance during this time. Oct <var data-var='date'>30</var>, <var data-var='time'>17:10</var> EDT Scheduled - To provide the best possible service to our users, Salsify will be performing Enhanced Content Data base maintenance starting at 1:00 PM EDT (17:00 GMT) on Saturday, November 1st. This maintenance will allow us to continuously improve the platform and optimize your Enhanced Content experience. We expect to complete the maintenance within 1 hour. For the duration of the maintenance, Enhanced Content may experience degraded performance and paused publishing. Publishes will queue and retry automatically once the maintenance window is completed, no additional action is required from Salsify Customers. All EC destinations may be impacted. For any questions, please use the "My Cases" option in the customer portal (https://help.salsify.com/ProductXM/s/) to contact our team.

Scheduled Database Maintenance - November 1st, 2025

Oct <var data-var='date'>21</var>, <var data-var='time'>05:02</var> EDT Resolved - Our infrastructure provider has confirmed a full recovery of their services and this incident is now resolved. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this topic. Oct <var data-var='date'>20</var>, <var data-var='time'>18:22</var> EDT Update - Our infrastructure provider is making progress towards full resolution, and we continue to monitor. Our next update will be provided tomorrow morning around 4AM EST. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this topic. Oct <var data-var='date'>20</var>, <var data-var='time'>15:08</var> EDT Update - Our infrastructure provider is making progress toward full recovery of all services. We are continuing to monitor closely and will provide further updates as we have them. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this topic. Oct <var data-var='date'>20</var>, <var data-var='time'>10:17</var> EDT Update - Our infrastructure provider is still experiencing issues as they work to fully recover all services. We are still seeing some impacts from this, to the Salsify platform. We continue to monitor closely and will provide further updates as we have them Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions Oct <var data-var='date'>20</var>, <var data-var='time'>05:59</var> EDT Update - We are continuing to monitor for any further issues. Oct <var data-var='date'>20</var>, <var data-var='time'>05:58</var> EDT Monitoring - Following an earlier outage originating from our infrastructure provider, access to the Salsify platform has been restored. Users should now be able to log in and access the application. We are continuing to monitor the situation closely to ensure stability. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ if you continue to experience issues or have questions.

Is Salsify down?

Salsify status is PARTIAL OUTAGE

Components with issues

Lastest published events

Walmart - It looks like there was a glitch feedback

Infrastructure Maintenance - May 15th

Facebook Catalog Direct & Instagram Connection failing to syndicate

Salsify Services, Components and Regions

Recent Salsify events

Walmart - It looks like there was a glitch feedback

Infrastructure Maintenance - May 15th

Facebook Catalog Direct & Instagram Connection failing to syndicate

Infrastructure Maintenance - April 22nd

Home Depot - Customers receiving 403 error response after channel publish

Infrastructure Maintenance - April 21st

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Is Salsify down?

Salsify status is PARTIAL OUTAGE

Components with issues

Lastest published events

Walmart - It looks like there was a glitch feedback

Infrastructure Maintenance - May 15th

Facebook Catalog Direct & Instagram Connection failing to syndicate

Salsify Services, Components and Regions

Recent Salsify events

Walmart - It looks like there was a glitch feedback

Infrastructure Maintenance - May 15th

Facebook Catalog Direct & Instagram Connection failing to syndicate

Infrastructure Maintenance - April 22nd

Home Depot - Customers receiving 403 error response after channel publish

Infrastructure Maintenance - April 21st

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!