Jun <var data-var='date'>29</var>, <var data-var='time'>15:00</var> EDT Resolved - We have confirmed access to the API tokens via SSO login is functioning as expected, and this incident is now resolved. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject. Jun <var data-var='date'>25</var>, <var data-var='time'>15:32</var> EDT Investigating - We have received reports some SSO Users are receiving a 403 response when attempting to access their API token in the Salsify platform. We are actively investigating this issue. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Accessing API Token via SSO returns 403 error

Jun <var data-var='date'>24</var>, <var data-var='time'>12:33</var> EDT Resolved - We are seeing Shopify publications go through successfully. The Shopify status page appears to have resolved the previous issues as well. If any previous publishes for Shopify failed, please republish to confirm. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject. Jun <var data-var='date'>24</var>, <var data-var='time'>08:37</var> EDT Monitoring - We are seeing Shopify publications go through successfully. The Shopify status page appears to have resolved the previous issues as well. If any previous publishes for Shopify failed, please republish to confirm. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject. Jun <var data-var='date'>24</var>, <var data-var='time'>07:47</var> EDT Investigating - We are currently seeing all publishes for the Shopify GraphQL direct connection failing. This began on 6/24/26 at 11h15 UTC. Shopify is currently reporting issues in their systems which is causing the publishes to fail: https://www.shopifystatus.com/ We will continue to monitor Shopify's status to identify when the issue is resolved. Please reach out to Customer Support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Shopify GraphQL publishes failing

Jun <var data-var='date'>19</var>, <var data-var='time'>11:00</var> EDT Resolved - The issue causing downloaded assets from the asset detail page to save with their shareable URL as the filename has been resolved. File downloads will now correctly populate with the designated asset name as expected. We appreciate your patience while our team worked to address this behavior. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject. Jun <var data-var='date'>19</var>, <var data-var='time'>09:53</var> EDT Investigating - We are currently investigating an issue where downloading an asset from the asset detail page causes the file to save with its shareable URL populated as the filename instead of the actual asset name. Our engineering team is actively working to identify the root cause of this behavior. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Asset downloads populating with shareable URLs instead of asset names

Jun <var data-var='date'>11</var>, <var data-var='time'>10:05</var> EDT Resolved - Wayfair has deployed a fix to resolve the error. We are seeing publishes complete successfully. Please try republishing any affected products and confirm. If you have any questions or if issue persists, please use the "My Cases" option within the Customer Portal ([https://help.salsify.com/ProductXM/s/](https://help.salsify.com/ProductXM/s/)) to connect with our team. Jun <var data-var='date'>10</var>, <var data-var='time'>07:12</var> EDT Investigating - The following feedback is being returned in the Wayfair new item setup channels: '[Error] The system ran into an issue while checking your data. Please finish any other edits to this file, then upload it in Partner Home before downloading a new review file.' We have escalated this issue to Wayfair and they are currently working to determine the root cause along with resolving the issue. We will update as soon as we receive additional information. If you have any questions, please use the "My Cases" option within the Customer Portal ([https://help.salsify.com/ProductXM/s/](https://help.salsify.com/ProductXM/s/)) to connect with our team.

Wayfair Item Setup - 'The system ran into an issue while checking your data'

Jun <var data-var='date'> 9</var>, <var data-var='time'>13:57</var> EDT Resolved - Our engineering team has resolved the issue impacting our HEB Direct Connection channel. Brands can now resume publishing products via the HEB Direct Connection channel. If you encounter any issues or have questions regarding this incident, please contact Salsify Support. Jun <var data-var='date'> 5</var>, <var data-var='time'>12:27</var> EDT Update - We ask that any brands with the HEB Direct Connection channel activated in their Salsify web-app not execute any publishes via that channel at this time. In partnership with HEB we have determined a solution and are working to verify and deliver it as soon as possible. Please contact Salsify Support if you have any further questions. Jun <var data-var='date'> 2</var>, <var data-var='time'>16:03</var> EDT Update - We ask that any brands with the HEB Direct Connection channel activated in their Salsify web-app not execute any publishes via that channel at this time. Our engineering teams continue to work on resolving an issue that was recently identified within this connection. In partnership with HEB we've determined a solution and are working to deliver it as soon as possible. Please contact Salsify Support if you have any further questions. Jun <var data-var='date'> 1</var>, <var data-var='time'>15:02</var> EDT Identified - We ask that any brands with the HEB Direct Connection channel activated in their Saslify web-app, not execute any publishes via that channel, at this time. Our engineering teams are working on resolving an issue that was recently identified within this connection. In partnership with HEB, we've determined a solution and are working to deliver it, as soon as possible. Please contact Salsify Support if you have any further questions.

HEB Direct Connection Image Asset Errors

Jun <var data-var='date'> 8</var>, <var data-var='time'>11:02</var> EDT Resolved - The following feedback is being returned in the Walmart Omnispec channels: 'Product Submission Failed. FGW: It looks like there was a glitch. Please try again. If the problem persists, contact Walmart Partner Support. (ERR_INT_SYS_01010010)' We have escalated this issue to Walmart. Walmart has reviewed this issue and has let us know that the root cause of this feedback is due to products that are falling under review and being republished again before the products move out of the review state. Please refer to the below steps if you are receiving this feedback: 1. if you are receiving this feedback, please wait the recommended 48-72 hours - it is recommended to stop republishing the products that are receiving this feedback immediately in the Walmart Omnispec channels 2. using the activity ID provided in the feedback, you can search within your Supplier One portal to see if any additional feedback has been returned for products under review 3. if there is no updates for the affected products within the recommended timeframe, please open up a Walmart Support case to report this issue with the relevant Activity ID, Supplier ID, and item details and escalate the Walmart Support case to your Walmart Merchant Please note that this issue may NOT occur to all products - only products stuck under review. We will provide additional updates about the reviews delay once we receive them. Walmart is currently working to improve the glitch feedback for clarity. If you have any questions, please use the "My Cases" option within the Customer Portal ([https://help.salsify.com/ProductXM/s/](https://help.salsify.com/ProductXM/s/)) to connect with our team. May <var data-var='date'>22</var>, <var data-var='time'>08:38</var> EDT Identified - The following feedback is being returned in the Walmart Omnispec channels: 'Product Submission Failed. FGW: It looks like there was a glitch. Please try again. If the problem persists, contact Walmart Partner Support. (ERR_INT_SYS_01010010)' We have escalated this issue to Walmart. Walmart has reviewed this issue and has let us know that the root cause of this feedback is due to products that are falling under review and being republished again before the products move out of the review state. Walmart is currently facing a delay reviewing any products that fall under this state and are working on the backlog so the recommendation in this case would be the following: 1. if you are receiving this feedback, please wait a couple of additional days outside of the recommended 48-72 hours before republishing to confirm if the product has moved out of the manual review state 2. using the activity ID provided in the feedback, you can search within your Supplier One portal to see if any additional feedback has been returned for products under review 3. if the products continue to receive this feedback, please open up a Walmart Support case to report this issue and escalate the Walmart Support case to your Walmart Merchant Please note that this issue may NOT occur to all products - only products stuck under review. We will provide additional updates about the reviews delay once we receive them. If you have any questions, please use the "My Cases" option within the Customer Portal ([https://help.salsify.com/ProductXM/s/](https://help.salsify.com/ProductXM/s/)) to connect with our team.

Walmart - It looks like there was a glitch feedback

Jun <var data-var='date'> 4</var>, <var data-var='time'>06:46</var> EDT Resolved - Our engineering team has identified the issue causing the 'Is Refurbished' attribute from appearing in the Amazon Vendor Central and Seller Central channels. All available Amazon and Seller Central channels have been refreshed and the attribute is now appearing as expected. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team. Jun <var data-var='date'> 2</var>, <var data-var='time'>08:52</var> EDT Identified - Our engineering team has identified the issue causing the 'Is Refurbished' attribute from appearing in the Amazon Vendor Central and Seller Central channels. This attribute is now appearing in the Amazon Vendor Central US channels. The team is working to update the affected channels to unveil this attribute and we will provide updates as soon as more information becomes available. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team. Jun <var data-var='date'> 2</var>, <var data-var='time'>03:58</var> EDT Investigating - We are currently investigating an issue where publications to Amazon Vendor Central and Seller Central are failing across multiple marketplaces and product types. Affected users are receiving a submission error stating that the 'Is Refurbished' attribute is required but missing, despite the attribute not being available within the channels. Our engineering team is actively researching the root cause to determine a resolution, and we will provide updates as soon as more information becomes available. If you have any questions, please use the “My Cases” option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Amazon Publications Returning Submission Errors for the 'Is Refurbished' attribute

Jun <var data-var='date'> 3</var>, <var data-var='time'>12:00</var> EDT Resolved - Shopify has resolved their active incident, and we are seeing successful syndications in Salsify using the Shopify GQL integration. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team. Jun <var data-var='date'> 3</var>, <var data-var='time'>11:26</var> EDT Monitoring - Our engineering team identified that Shopify has an active incident. As we receive updates from Shopify of a resolution, we will provide further updates. No other syndication channels are affected at this time. If you have any questions, please use the "My Cases" option within the Customer Portal https://help.salsify.com/ProductXM/s/ to connect with our team. Jun <var data-var='date'> 3</var>, <var data-var='time'>10:42</var> EDT Identified - Our engineering team identified that Shopify has an active incident. As we receive updates from Shopify of a resolution, we will provide further updates. No other syndication channels are affected at this time. If you have any questions, please use the "My Cases" option within the Customer Portal https://help.salsify.com/ProductXM/s/ to connect with our team.

Shopify GQL Integration

May <var data-var='date'>15</var>, <var data-var='time'>18:00</var> EDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>15</var>, <var data-var='time'>16:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 5</var>, <var data-var='time'>13:57</var> EDT Scheduled - To provide the best possible service to our users, Salsify will be performing maintenance starting at 4:00 PM EDT (8:00 PM GMT) on Friday, May 15th. This maintenance will allow us to continuously improve the platform and optimize the PIM experience. We expect to complete the maintenance within 2 hours. While the maintenance window is 2 hours, we expect the actual customer impact to be brief, lasting less than 2 minutes. During this brief period, users may experience: • Temporary errors when logging in or navigating the application. • Delays in search results or product filtering. • Momentary delays in product changes reflecting in the UI. For any failures or errors, we recommend refreshing your browser or retrying the action after a minute. For any questions, please use the "My Cases" option in the customer portal (https://help.salsify.com/ProductXM/s/) to contact our team.

Infrastructure Maintenance - May 15th

Apr <var data-var='date'>28</var>, <var data-var='time'>22:23</var> EDT Resolved - Our engineering team has resolved an issue that affected the Facebook Catalog Direct and Instagram connections for approximately 12 hours, starting April 28, 2026, at 14:09 GMT+1. During this window, publications to these specific channels may have failed. We have implemented a fix and confirmed that the systems are now stable and operating as expected. If you had a publication fail during this time, please republish your content to ensure it is successfully delivered. No other syndication channels were impacted by this issue. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Facebook Catalog Direct & Instagram Connection failing to syndicate

Apr <var data-var='date'>22</var>, <var data-var='time'>11:00</var> EDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>22</var>, <var data-var='time'>10:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>15</var>, <var data-var='time'>18:05</var> EDT Scheduled - To provide the best possible service to our users, Salsify will be performing maintenance starting at 10:00 AM EDT (2:00 PM GMT) on Wednesday, April 22nd. This maintenance will allow us to continuously improve the platform and optimize the Enhanced Content and Catalog Sites Experience. We expect to complete the maintenance within 1 hour. For the duration of the maintenance, new Enhanced Content Publishes or Catalog Sites updates may report a failure. For any failures we recommend republishing after the maintenance window is complete. Publishes in process prior to the maintenance are expected to complete processing as normal. For any questions, please use the "My Cases" option in the customer portal (https://help.salsify.com/ProductXM/s/) to contact our team.

Infrastructure Maintenance - April 22nd

Apr <var data-var='date'>22</var>, <var data-var='time'>10:33</var> EDT Resolved - Our Home Depot partners have deployed a fix and the issue is now confirmed resolved. If you have not yet republished, please do so to confirm. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team. Apr <var data-var='date'>22</var>, <var data-var='time'>06:17</var> EDT Monitoring - Our Home Depot partners have implemented a fix for the issue that was causing 403 error responses following channel publishes. We have confirmed that publishing functionality has returned to expected levels. We request that any customers who experienced failed publishes during this time manually republish their channels to confirm resolution. Our engineering team will continue to monitor the connection and system stability closely to ensure performance remains consistent. We will provide a final update once we have full confidence in the resolution. If you have any questions, please use the "My Cases" option within the Customer Portal ([https://help.salsify.com/ProductXM/s/](https://help.salsify.com/ProductXM/s/)) to connect with our team. Apr <var data-var='date'>21</var>, <var data-var='time'>13:55</var> EDT Investigating - We are investigating reports of the following feedback being returned in the Home Depot direct connection: 'Unable to prepare target system for upload. Unexpected answer received: 403' We have escalated this issue to Home Depot. The feedback has been reported starting yesterday April 20th. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Home Depot - Customers receiving 403 error response after channel publish

Apr <var data-var='date'>21</var>, <var data-var='time'>06:00</var> EDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>21</var>, <var data-var='time'>04:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>15</var>, <var data-var='time'>08:50</var> EDT Scheduled - To provide the best possible service to our users, Salsify will be performing maintenance starting at 4:00 AM EDT (8:00 AM GMT) on Tuesday, April 21st. This maintenance will allow us to continuously improve the platform and optimize your GDSN experience. We expect to complete the maintenance within 2 hours. For the duration of the maintenance, the GDSN Production datapool environments may experience failed publishes. For any failures, we recommend republishing after the maintenance window is complete. For any questions, please use the "My Cases" option in the customer portal (https://help.salsify.com/ProductXM/s/) to contact our team.

Infrastructure Maintenance - April 21st

Apr <var data-var='date'>20</var>, <var data-var='time'>06:00</var> EDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>20</var>, <var data-var='time'>04:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>15</var>, <var data-var='time'>08:49</var> EDT Scheduled - To provide the best possible service to our users, Salsify will be performing maintenance starting at 4:00 AM EDT (8:00 AM GMT) on Monday, April 20th. This maintenance will allow us to continuously improve the platform and optimize your GDSN experience. We expect to complete the maintenance within 2 hours. For the duration of the maintenance, the GDSN Pre-Production datapool environments may experience failed publishes. For any failures we recommend republishing after the maintenance window is complete. For any questions, please use the "My Cases" option in the customer portal (https://help.salsify.com/ProductXM/s/) to contact our team.

Infrastructure Maintenance - April 20th

Apr <var data-var='date'>17</var>, <var data-var='time'>11:53</var> EDT Resolved - The incident affecting Smart List Filter Removal has been resolved, and the new List UI has been re-enabled. If you have any questions, or believe your list may have been impacted, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team. Apr <var data-var='date'>16</var>, <var data-var='time'>20:18</var> EDT Monitoring - We have identified the cause of the issue, and have temporarily disabled the new List Experience so as to ensure no further filter removals across organizations. We are monitoring for continued success. If you have any questions, or believe a list was impacted by this incident, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team. Apr <var data-var='date'>16</var>, <var data-var='time'>18:34</var> EDT Investigating - We are investigating reports of Product and Asset Lists losing their filters when renaming the List. If you have any questions, please use the "My Cases" option within the Customer Portal (https://help.salsify.com/ProductXM/s/) to connect with our team.

Renaming Smart Lists causing filter removal

Apr <var data-var='date'>17</var>, <var data-var='time'>05:22</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>16</var>, <var data-var='time'>19:23</var> EDT Monitoring - Walmart has reported progress in resolving the internal errors that have been broadly impacting supplier API submissions. As of 6:40 PM WET (1:40 PM EDT), our engineering team has observed the first successful publications through the Walmart 1P (Vendor) and Enhanced Content (OAuth) connectors. While this indicates that the service is recovering, we are continuing to monitor the success rate to ensure stability across all accounts. Action Required for Failed Submissions: Please note that any publications that failed prior to this recovery window will not automatically reprocess. Please republish the affected products to transmit them to Walmart. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for assistance or questions. Apr <var data-var='date'>16</var>, <var data-var='time'>09:55</var> EDT Update - We are currently investigating an issue causing publications via the Walmart 1P (Vendor) connector to fail due to an error retrieving credentials from Walmart's API. This issue also impacts Enhanced Content publishes for customers utilizing OAuth authentication with Walmart’s API Gateway.Walmart 3P (Marketplace) services using legacy authentication appear to be unaffected at this time. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject. Apr <var data-var='date'>16</var>, <var data-var='time'>05:22</var> EDT Investigating - We have identified an issue causing all publications via the Walmart 1P (Vendor) connector to fail due to an error retrieving credentials from Walmart's API. This appears to be related to an outage on Walmart's side. Walmart 3P (Marketplace) services appear to be unaffected at this time. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Walmart 1P Connector Publication Failures

Apr <var data-var='date'>16</var>, <var data-var='time'>15:50</var> EDT Resolved - This issue has been resolved. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject. Apr <var data-var='date'>16</var>, <var data-var='time'>14:42</var> EDT Monitoring - We have identified and corrected an issue that was generating blank zip files when exporting Digital Asset Feeds and Digital Assets from Sites & Classic Catalogs. If you continue to see issues with generating a Digital Asset export, please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject. Apr <var data-var='date'>16</var>, <var data-var='time'>14:06</var> EDT Investigating - We have identified an issue that causes blank zip files when exporting Digital Asset Feeds and Digital Assets from Sites & Classic Catalogs. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Digital Asset Feed generating blank export

Apr <var data-var='date'>14</var>, <var data-var='time'>17:35</var> EDT Resolved - This issue has been resolved. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject. Apr <var data-var='date'>14</var>, <var data-var='time'>16:58</var> EDT Monitoring - The model issue affecting delayed Kroger Publications and Intelligence Suite Workflow Failures has been corrected. We are monitoring for continued success, and final confirmation from our provider. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject. Apr <var data-var='date'>14</var>, <var data-var='time'>16:27</var> EDT Investigating - We are investigating issues with one of our model providers, manifesting as delayed Kroger Publications. Additionally, users leveraging Intelligence Suite Workflows may be experiencing an increase of Task Failures. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Delayed Kroger Publications + Increase in Failed Intelligence Suite Workflow Tasks

Apr <var data-var='date'>10</var>, <var data-var='time'>11:29</var> EDT Resolved - Our engineers have confirmed the Facebook channel is now resolved. Before republishing in the Facebook channel, please follow the below steps to disconnect Salsify and re-authorize Salsify within your Facebook app along with changing the channel settings if the previous workaround was used: 1. remove Salsify from the meta business dashboard - log in to https://business.facebook.com > settings > on the left panel, select integrations -> associated apps 2. go to https://con-instagram-commerce.salsify.com/auth/setup_app and go through the authorization process - please select the Set Up button for the specific channel after the authorization steps 3. go to the Salsify Facebook channel > Settings > ensure Export File Only is set to False Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject. Mar <var data-var='date'>30</var>, <var data-var='time'>10:25</var> EDT Identified - Our engineers are continuing to work through an issue which is causing publications to fail for the Facebook/Instagram channel.We continue working with Meta to restore service functionality. As new workaround has been implemented to allow affected customers to create a CSV file through the channel and do a manual upload of all published data to the Facebook catalogs through https://business.facebook.com/commerce. The below steps will need to be followed to enable the manual CSV creation in the Facebook/Instagram channel: 1. Go to the desired Salsify Facebook channel 2. Select Settings > Destination 3. Switch the 'Export File Only' field from 'False' to 'True' 4. Select 'Save' 5. Publish products per usual 6. Select the down button for the recent publish and select 'Download Product Data' Once you have the CSV file, please go to https://business.facebook.com/commerce to find your related Facebook catalog.From there, you can follow the below steps to upload the CSV file: 1. Select the desired catalog 2. On the left hand side under 'Commerce Manager', select 'Catalog' > 'Products' 3. Select the green '+Add' button on the upper right hand corner of the window > 'Data File' 4. Select 'Upload from your computer' and upload the related CSV file 5. Select 'Next' 6. Select the currency under 'Default Currency' field and then select 'Upload' Please reach out to Customer Support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject. Mar <var data-var='date'> 5</var>, <var data-var='time'>11:15</var> EST Investigating - Our engineers identified an issue that is causing any publications through the Facebook/Instagram direct connections to fail. The team is currently working to resolve this issue. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Facebook/Instagram failed publications

Mar <var data-var='date'>17</var>, <var data-var='time'>12:00</var> EDT Resolved - We addressed an issue which was causing product detail pages to fail with error "unable to load properties." Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject. Mar <var data-var='date'>17</var>, <var data-var='time'>11:12</var> EDT Monitoring - We have addressed an issue which was causing product detail pages to fail with error "unable to load properties." We are continuing to monitor at this time. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject. Mar <var data-var='date'>17</var>, <var data-var='time'>10:59</var> EDT Investigating - Product detail pages may be failing to load. Error "unable to load properties" appears. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Product Detail Pages failing to load

Mar <var data-var='date'>12</var>, <var data-var='time'>18:16</var> EDT Resolved - The issue impacting GDSN load publishes (which prevented data pool validations from clearing) has been resolved. If you have GTINs that were impacted by this issue, please load publish those GTINs to our data pool again. If you encounter any further issues of this nature, please reach out to Salsify Support. Mar <var data-var='date'>12</var>, <var data-var='time'>16:51</var> EDT Identified - We have identified an issue when load publishing GDSN data to the Salsify data pool. Previously existing data pool validation errors are not clearing, after the previously identified/reported data discrepancies have been addressed. Our engineering team has identified the problem and is currently in the process of applying a fix.

GDSN load publishing impacted

Mar <var data-var='date'> 7</var>, <var data-var='time'>10:00</var> EST Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 7</var>, <var data-var='time'>05:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>23</var>, <var data-var='time'>05:00</var> EST Scheduled - To provide the best possible service to our users, Salsify will be performing maintenance starting at 5:00am EDT (10h00 GMT) on Saturday, March 7th. This maintenance will allow us to continuously improve the platform and optimize your Open Catalog experience. We expect to complete the maintenance within 5 hours. For the duration of the maintenance, Open Catalog and associated channels will experience degraded performance and paused publishing. Scheduled and queued publishes will retry once the maintenance window is completed. The impacted channels are Open Catalog, Instacart US, Giant Eagle, Dollar General, Emerson, Gopuff, IndiePet, DoorDash US & CA, L&R, Schnucks, Albertsons, Uber US, CA, Chile, BR, MX, CR, ABC, Total Wine, and Grainger. For any questions, please use the “My Cases” option in the customer portal (https://help.salsify.com/ProductXM/s/) to contact our team.

Infrastructure Maintenance - March 7th

Mar <var data-var='date'> 6</var>, <var data-var='time'>11:58</var> EST Resolved - Through our monitoring, we have seen stable connections to the Salsify FTP since March 2, 2026 at 9:30PM UTC. Publication to the Salsify FTP and imports of files from the Salsify FTP are completing successfully without any issues. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject. Mar <var data-var='date'> 2</var>, <var data-var='time'>17:28</var> EST Monitoring - On March 2, 2026 at approximately 9:00PM UTC, multiple connection failures occurred when processing imports from and exports to the Salsify FTP. The connection errors appear to be resolved as of 9:30PM UTC. We are continuing to monitor the imports and exports connecting to the Salsify FTP to ensure this does not occur again. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Salsify FTP connection failures

Mar <var data-var='date'> 4</var>, <var data-var='time'>14:31</var> EST Resolved - Our engineers identified and addressed an issue which caused long-queuing imports, as well as delayed bulk edit actions and subscription triggers. Operation times have returned to normal. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject. Mar <var data-var='date'> 4</var>, <var data-var='time'>13:19</var> EST Monitoring - Our engineers have identified and addressed an issue which was causing long-queuing imports, as well as delayed bulk edit actions and subscription triggers. Operation times should be returning to normal. We are continuing to monitor closely. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject. Mar <var data-var='date'> 4</var>, <var data-var='time'>11:30</var> EST Investigating - Our engineers are investigating long-queuing imports, and delayed bulk edit actions and subscription triggers. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Delays affecting imports, bulk edits, subscriptions

Feb <var data-var='date'>25</var>, <var data-var='time'>13:05</var> EST Resolved - We are now seeing successful syndications of Enhanced Content to Walmart US. If you experienced Enhanced Content not going live on Walmart US during this Incident, we encourage you to republish the layout. If you continue to see Enhanced Content not go live on Walmart US, please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions or further investigation. Feb <var data-var='date'>19</var>, <var data-var='time'>16:37</var> EST Identified - We identified an issue with syndicating Enhanced Content to Walmart US. We have reached out to our partners at Walmart to further identify the root cause and an estimated time for resolution. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.

Is Salsify down?

Salsify status is PARTIAL OUTAGE

Components with issues

Lastest published events

Accessing API Token via SSO returns 403 error

Shopify GraphQL publishes failing

Asset downloads populating with shareable URLs instead of asset names

Salsify Services, Components and Regions

Recent Salsify events

Accessing API Token via SSO returns 403 error

Shopify GraphQL publishes failing

Asset downloads populating with shareable URLs instead of asset names

Wayfair Item Setup - 'The system ran into an issue while checking your data'

HEB Direct Connection Image Asset Errors

Walmart - It looks like there was a glitch feedback

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Is Salsify down?

Salsify status is PARTIAL OUTAGE

Components with issues

Lastest published events

Accessing API Token via SSO returns 403 error

Shopify GraphQL publishes failing

Asset downloads populating with shareable URLs instead of asset names

Salsify Services, Components and Regions

Recent Salsify events

Accessing API Token via SSO returns 403 error

Shopify GraphQL publishes failing

Asset downloads populating with shareable URLs instead of asset names

Wayfair Item Setup - 'The system ran into an issue while checking your data'

HEB Direct Connection Image Asset Errors

Walmart - It looks like there was a glitch feedback

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!