Jul <var data-var='date'>14</var>, <var data-var='time'>07:44</var> EDT Resolved - We've deployed a fix that has resolved the issues with connecting Microsoft Teams within Salesloft. Please refresh your browser to ensure the applied changes take effect. Jul <var data-var='date'>13</var>, <var data-var='time'>17:36</var> EDT Identified - Engineering has identified the root cause and is working on a resolution. Please continue to monitor the status page for additional updates. Jul <var data-var='date'>13</var>, <var data-var='time'>10:40</var> EDT Investigating - We are investigating an issue with the Microsoft Teams Integration. It has been reported that some customers are not able to connect to the Teams Integration within Salesloft. Our engineering team is currently working to identify what is causing this issue. Please continue to monitor our Status Page for additional updates.

Unable to Connect Microsoft Teams

Jul <var data-var='date'> 3</var>, <var data-var='time'>05:30</var> EDT Resolved - The deployed a fix has resolved the issues with Salesloft Messenger. Jul <var data-var='date'> 2</var>, <var data-var='time'>15:01</var> EDT Monitoring - We’ve deployed a fix that should resolve the issues with Messenger. Please log out and back in to ensure the applied changes take effect. We’re monitoring to ensure the changes have the preferred impact. Continue to monitor the status page for additional updates. Jul <var data-var='date'> 2</var>, <var data-var='time'>14:39</var> EDT Investigating - We are investigating an issue with the Messenger/SMS feature being down. It has been reported that the Messenger icon is grayed out with the error "Messaging not enabled". This seems to be impacting some of our customers. Our engineering team is currently working to identify what is causing this issue. Please continue to monitor our Status Page for additional updates.

Messenger/SMS Not Working

Jun <var data-var='date'>22</var>, <var data-var='time'>18:00</var> EDT Resolved - Our Engineers have deployed a fix for the banner users were seeing in the email draft panel. Please refresh your browser to ensure the applied changes take effect. Jun <var data-var='date'>22</var>, <var data-var='time'>05:07</var> EDT Update - Engineering has identified the root cause and is working on implementing a fix for the errant "The editor will be disabled in the near future because the license key has expired" banner displaying within the email compose window in Salesloft. As noted earlier, this is a visual error only. Teams can continue to draft and send emails as normal without interruption. We will update this page once the banner has been successfully removed. Jun <var data-var='date'>19</var>, <var data-var='time'>11:41</var> EDT Identified - We have successfully identified the issue causing the errant "the editor will be disabled in the near future because the license key has expired" banner. Engineering is currently implementing a fix to resolve the matter. We are monitoring the situation closely and will provide another update as soon as we have it. Thank you for your patience! Jun <var data-var='date'>19</var>, <var data-var='time'>07:19</var> EDT Investigating - We are currently investigating an issue where users are seeing a message saying: "The editor will be disabled in the near future because the license key has expired." in the email draft panel. The ability to draft and send emails remains functional and we will update this page with more information once we have identified the cause. We apologise for any inconvenience.

"The editor will be disabled in the near future because the license key has expired." issue

Jun <var data-var='date'>22</var>, <var data-var='time'>16:34</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>22</var>, <var data-var='time'>16:22</var> EDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>22</var>, <var data-var='time'>16:19</var> EDT Update - We are continuing to investigate this issue. Jun <var data-var='date'>22</var>, <var data-var='time'>14:29</var> EDT Investigating - We are currently investigating an issue where Drift bot replies/messages are not immediately displaying to end users and appearing only after page refresh.

Drift - bot replies/messages not displaying to end users

May <var data-var='date'>14</var>, <var data-var='time'>11:06</var> EDT Resolved - We've deployed a fix that has resolved some unresponsiveness within the platform. Please refresh your browser to ensure the applied changes take effect. May <var data-var='date'>12</var>, <var data-var='time'>11:18</var> EDT Monitoring - Our Engineers have deployed a fix to resolve the platform unresponsiveness. Please log out and back in to ensure the applied changes take effect. We’re monitoring to ensure the changes have the preferred impact. Continue to monitor the status page for additional updates. May <var data-var='date'>12</var>, <var data-var='time'>10:02</var> EDT Investigating - We are investigating reports of unresponsiveness within the platform affecting a subset of customers. Our engineering team is working to identify the root cause. Please continue to monitor this page for further updates.

Salesloft Service Disruption

Apr <var data-var='date'>14</var>, <var data-var='time'>18:23</var> EDT Resolved - We've deployed a fix that has resolved the email and dialer issues. Please refresh your browser to ensure the applied changes take effect. Apr <var data-var='date'>14</var>, <var data-var='time'>12:09</var> EDT Monitoring - We’ve deployed a fix that should resolve the email and dialer issues. Please refresh your browser to ensure the applied changes take effect. We’re monitoring to ensure the changes have the preferred impact. Continue to monitor the status page for additional updates. Apr <var data-var='date'>14</var>, <var data-var='time'>10:47</var> EDT Identified - Engineering has identified the root cause and is working on a resolution. Please continue to monitor the status page for additional updates. Apr <var data-var='date'>14</var>, <var data-var='time'>10:41</var> EDT Investigating - We are currently investigating reports of intermittent issues affecting our dialer and email services. Our team is working to identify the root cause, and we will provide an update as soon as more information is available.

Email and Dialer Down

Apr <var data-var='date'>13</var>, <var data-var='time'>19:00</var> EDT Resolved - We've deployed a fix that has resolved the dialer and email issues. Please refresh your browser to ensure the applied changes take effect. Apr <var data-var='date'>13</var>, <var data-var='time'>16:45</var> EDT Monitoring - The dialer and email issues have been resolved. We are monitoring to ensure performance remains stable. You should now be able to use these services as expected. Apr <var data-var='date'>13</var>, <var data-var='time'>16:14</var> EDT Investigating - We are currently investigating reports of intermittent issues affecting our dialer and email services. Our team is working to identify the root cause, and we will provide an update as soon as more information is available.

Mar <var data-var='date'>18</var>, <var data-var='time'>10:00</var> EDT Resolved - We've deployed a fix that has resolved the extension issues. Please update Salesloft Connect to version V1.7.6 and refresh Chrome to ensure the changes take effect. Mar <var data-var='date'>17</var>, <var data-var='time'>10:07</var> EDT Monitoring - We’ve deployed a fix to resolve the extension importing and Lofting issues. Please update Salesloft Connect to version V1.7.6 and refresh Chrome to ensure the changes take effect. We’re monitoring to ensure the changes have the preferred impact. Continue to monitor the status page for additional updates. Mar <var data-var='date'>16</var>, <var data-var='time'>19:19</var> EDT Investigating - Our Engineering team has identified the cause and is working on a fix as a top priority for the various extension issues. We will provide further updates as soon as more information is available. Please continue to monitor the status page for the latest updates. Thank you for your continued patience. Mar <var data-var='date'>12</var>, <var data-var='time'>13:12</var> EDT Identified - There’s currently an issue where users are receiving a permissions error when attempting to import records via our Chrome extension. Our engineering team has identified the root cause and is working on developing a fix. Please continue to monitor the status page for additional updates.

Extension Issues

Mar <var data-var='date'> 9</var>, <var data-var='time'>14:27</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'> 9</var>, <var data-var='time'>10:34</var> EDT Monitoring - Our engineers have deployed a fix to address the latency and performance issues that were impacting a subset of customers. We are seeing performance return to normal levels and will continue to monitor the system closely to ensure the changes have the intended effect. Mar <var data-var='date'> 9</var>, <var data-var='time'>07:25</var> EDT Investigating - We are investigating reports of increased latency within the platform affecting a subset of customers. Our engineering team is working to identify the root cause. Please continue to monitor this page for further updates.

Platform Performance Issues

Feb <var data-var='date'>24</var>, <var data-var='time'>16:58</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'>23</var>, <var data-var='time'>16:42</var> EST Monitoring - We identified an issue with an internal networking component which caused the slowness. We mitigated the issue by scaling up additional infrastructure. Our metrics show that the latency has returned to normal levels. We continue to the monitor performance and will resolve this incident after 24 hours, once the performance is stable. Feb <var data-var='date'>23</var>, <var data-var='time'>15:36</var> EST Identified - After initial improvements, we’re now seeing increased latency again in the app. Our team is investigating and implementing additional mitigation. We’ll provide another update within the next 3 hours, or sooner if the issue is resolved. Feb <var data-var='date'>23</var>, <var data-var='time'>13:02</var> EST Monitoring - Our Engineers have deployed a fix to resolve the overall platform slowness. Please log out and back in to ensure the applied changes take effect. We’re monitoring to ensure the changes have the preferred impact. Continue to monitor the status page for additional updates. Feb <var data-var='date'>23</var>, <var data-var='time'>12:40</var> EST Identified - Engineering has identified the root cause and is working on a resolution. Please continue to monitor the status page for additional updates. Feb <var data-var='date'>23</var>, <var data-var='time'>11:05</var> EST Investigating - We are investigating an issue with general slowness within the platform. Our engineering team is currently working to identify what is causing this issue. Please continue to monitor our Status Page for additional updates.

Platform Slowness

Feb <var data-var='date'>24</var>, <var data-var='time'>16:58</var> EST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>23</var>, <var data-var='time'>16:34</var> EST Update - As a result of the maintenance, we observed platform slowness earlier in the day, which has been mitigated. We will leave this maintenance in verifying status for another 24 hours to rule out any other open issues. Feb <var data-var='date'>21</var>, <var data-var='time'>19:51</var> EST Update - All known issues have been remediated. We will continue to monitor the platform for any issues. If you have any questions, please reach out to support via the support portal. We will resolve the event at the end of day Monday (Eastern) if no further issues are detected. Feb <var data-var='date'>21</var>, <var data-var='time'>18:52</var> EST Update - The previous issues with Conversations and Application Logos have been remediated. There is an issue with real time gmail reply tracking, however hourly batch gmail reply tracking is functioning correctly. We are working to resolve this remaining item as quickly as possible. Please reach out to support with any questions. Feb <var data-var='date'>21</var>, <var data-var='time'>14:19</var> EST Verifying - While the scheduled maintenance is finished, our engineering team is currently investigating two specific issues: Upcoming Tab: We are aware that some Conversations are not appearing in the "Upcoming" tab as expected. Application Logos: Newly created applications may not display their logo during the authorization process. We are working to resolve these remaining items as quickly as possible. Please reach out to support with any questions. Additionally, users will need to re-login to the platform. Feb <var data-var='date'>21</var>, <var data-var='time'>08:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'> 9</var>, <var data-var='time'>15:42</var> EST Scheduled - We will be performing scheduled infrastructure maintenance on Saturday, February 21st, from 8:00 AM to 2:00 PM EST. During this maintenance window, the Salesloft platform, Salesloft Connect extensions (Chrome and Outlook), and Salesloft Mobile (iOS & Android) will be unavailable. Background processes, including email sending, engagement tracking, and CRM syncing, will be temporarily paused. Additionally, the support portal will be unavailable during the maintenance window. Please use support@salesloft.com to report any issues. All automated activities will resume immediately following the completion of the maintenance. Users will need to log back in to the platform after the maintenance is completed.

Scheduled System Maintenance – Saturday, February 21st

Feb <var data-var='date'>10</var>, <var data-var='time'>17:01</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'>10</var>, <var data-var='time'>15:54</var> EST Update - We are continuing to monitor for any further issues. Feb <var data-var='date'>10</var>, <var data-var='time'>15:53</var> EST Monitoring - We have identified the root cause and deployed a fix. We will continue to monitor the situation to ensure complete stability. Feb <var data-var='date'>10</var>, <var data-var='time'>12:45</var> EST Investigating - We are currently investigating reports where the bot is firing after a delay or is stalling in the middle of a conversation.

Drift Chat - Issue with Bot Stalling/Delay in firing

Feb <var data-var='date'> 9</var>, <var data-var='time'>16:20</var> EST Resolved - Maintenance for Drift Email has been completed. This is Resolved. Feb <var data-var='date'> 8</var>, <var data-var='time'>10:44</var> EST Monitoring - Maintenance for Drift Email has been completed. Our Engineering team will be monitoring over the next 24 hours. Feb <var data-var='date'> 6</var>, <var data-var='time'>15:10</var> EST Investigating - We are currently performing unplanned maintenance on the Drift Email product. During this time, the Drift Email product will be unavailable, and as a result, Drift Email users may experience intermittent delays in email processing, routing, and dashboard updates. This does not impact any other Drift, Salesloft, or Clari products or services. Our engineering team is working to restore full functionality as quickly as possible. Please note that Drift Chat and other platform services remain unaffected and are operating normally.

Unplanned Maintenance: Drift Email

Feb <var data-var='date'> 6</var>, <var data-var='time'>13:18</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'> 4</var>, <var data-var='time'>14:43</var> EST Update - We are continuing to investigate this issue. Feb <var data-var='date'> 4</var>, <var data-var='time'>14:42</var> EST Investigating - We are investigating an issue where playbook flows are stopping prematurely causing routing to not occur.

Drift Chat - Routing Latency

Feb <var data-var='date'> 3</var>, <var data-var='time'>18:08</var> EST Resolved - We have successfully deployed a fix for the issue where Lofted emails sent via the Outlook Extension were arriving with the body content replaced by the word "Undefined." Thank you for your patience. Feb <var data-var='date'> 2</var>, <var data-var='time'>13:59</var> EST Investigating - We are currently investigating reports where users Lofting emails from Outlook are finding the message body replaced with the text "Undefined."

Outlook Integration Issue

Jan <var data-var='date'>28</var>, <var data-var='time'>10:15</var> EST Resolved - This incident is now considered resolved. Thank you for your patience Jan <var data-var='date'>28</var>, <var data-var='time'>09:20</var> EST Update - This incident is now considered resolved. Thank you for your patience Jan <var data-var='date'>27</var>, <var data-var='time'>10:00</var> EST Investigating - We are currently investigating reports that Salesforce extension buttons are not appearing as expected within the browser extension. Our engineering team is currently looking into the matter to restore full functionality.

Salesforce Extension Buttons Missing

Jan <var data-var='date'>26</var>, <var data-var='time'>16:33</var> EST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>25</var>, <var data-var='time'>17:49</var> EST Update - Analytics data has finished processing, and our Engineering team is continuing to monitor the system. We will resolve the event after 24 hours if no issues are reported. Jan <var data-var='date'>25</var>, <var data-var='time'>13:51</var> EST Update - Dialer recordings are now available. Some analytics data is still being processed. Another update will be posted within the next 24 hours. Jan <var data-var='date'>24</var>, <var data-var='time'>20:54</var> EST Verifying - The infrastructure migration for our US1 hosting environment is complete. All services have been restored. Some analytics data and dialer recordings older than 5 months are being processed. Another update will be posted within the next 24 hours. Jan <var data-var='date'>24</var>, <var data-var='time'>11:23</var> EST Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Jan <var data-var='date'>24</var>, <var data-var='time'>06:03</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>13</var>, <var data-var='time'>11:56</var> EST Scheduled - We will be performing a critical infrastructure migration to upgrade our hosting environment. This maintenance will result in a temporary service interruption for the Salesloft platform. Maintenance Schedule: Customer hosted on the US1 Region: Saturday, January 24, 2026. [Starting at 6am EST for an ETA of 16 hours] During the maintenance window, the support portal will be unavailable. Please use support@salesloft.com to report any issues. If you are trying to log into Salesloft please go to https://app.salesloft.com During this window, the Salesloft application will be unavailable. Email sending, open/click tracking, and CRM syncing will be paused and will resume automatically once maintenance is complete. Some integrations may be temporarily offline. Please reach out to support if you have any questions Customer Action: Customers utilizing IP allowlists must update their configurations with our new IP addresses prior to January 24, 2026 to ensure continued connectivity. If you are not utilzing allowlist for App access or other integrations, you may disregard. Please see our Help Article for the full list of new IP addresses. https://help.salesloft.com/s/article/Salesloft-Whitelist-Domains-and-Public-IP-Address

Scheduled Maintenance: Infrastructure Migration (US1)

Jan <var data-var='date'>20</var>, <var data-var='time'>10:11</var> EST Resolved - Our Engineers have deployed a fix that has resolved the issue with missing Zoom links in some calendar invites. Please refresh your browser to ensure the applied changes take effect. Jan <var data-var='date'>16</var>, <var data-var='time'>09:53</var> EST Update - We are continuing to work on a fix for this issue. Jan <var data-var='date'>16</var>, <var data-var='time'>09:53</var> EST Identified - Engineering has identified the root cause and is working on a resolution. Please continue to monitor the status page for additional updates. Jan <var data-var='date'>15</var>, <var data-var='time'>14:36</var> EST Investigating - We are investigating an issue with Zoom links not being automatically added to meeting invites booked through Salesloft meeting links. This seems to be impacting some of our customers. Our engineering team is currently working to identify what is causing this issue. Please continue to monitor our Status Page for additional updates.

Zoom Link Not Being Added to all Calendar Invites

Jan <var data-var='date'>12</var>, <var data-var='time'>16:12</var> EST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>11</var>, <var data-var='time'>20:23</var> EST Verifying - All known issues are resolved. We will be conducting extra monitoring over the next 24 hours to ensure stability before closing this maintenance status post. Jan <var data-var='date'>11</var>, <var data-var='time'>02:41</var> EST In progress - The infrastructure migration for our US2 hosting environment is complete. All services have been restored with the exception of analytics features, which our Engineering team is working to resolve. Jan <var data-var='date'>10</var>, <var data-var='time'>18:08</var> EST Scheduled - We are performing a critical infrastructure migration to upgrade our hosting environment for our US2 Server. This work requires a temporary interruption of the Salesloft platform. Change: We have extended the maintenance window to allow additional time to complete the migration safely. New window: January 10, 6:00 PM – January 11, 2:00 AM (ET). We appreciate your patience and will provide progress updates on this page.

Scheduled Maintenance (Window Extended): Infrastructure Migration

Jan <var data-var='date'>11</var>, <var data-var='time'>00:00</var> EST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>10</var>, <var data-var='time'>06:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>29</var>, <var data-var='time'>08:39</var> EST Scheduled - We will be performing a critical infrastructure migration to upgrade our hosting environment. This maintenance will result in a temporary service interruption for the Salesloft platform. Maintenance Schedule: Window 1 (US2 Region): Saturday, January 10, 2026. [6:00 AM - 12:00 AM EST Sunday] Window 2 (US1 Region): Saturday, January 24, 2026. [6:00 AM - 6:00 PM EST] During these windows, the Salesloft application will be unavailable. Email sending, open/click tracking, and CRM syncing will be paused and will resume automatically once maintenance is complete. Customer Action: Customers utilizing IP allowlists must update their configurations with our new IP addresses prior to January 10, 2026 to ensure continued connectivity. Please see our Help Article for the full list of new IP addresses. https://help.salesloft.com/s/article/Salesloft-Whitelist-Domains-and-Public-IP-Address

Scheduled Maintenance: Infrastructure Migration (US2 & US1)

Dec <var data-var='date'>12</var>, <var data-var='time'>17:53</var> EST Resolved - This incident has been resolved. Thank you for your patience as we worked to address it. Dec <var data-var='date'>12</var>, <var data-var='time'>14:20</var> EST Monitoring - A fix has been implemented, and customers are confirming that the errors triggered by clicking the Salesforce link icons are resolved. We will continue monitoring to ensure the issue remains fully resolved. Dec <var data-var='date'>11</var>, <var data-var='time'>13:53</var> EST Identified - The Salesloft team has identified the root cause of this issue and is currently working on the fix. We will have more updates as this is correct. Thanks again for bearing with us while we work to address. Dec <var data-var='date'>11</var>, <var data-var='time'>09:04</var> EST Update - The Salesloft team continues to investigate the root cause of this error. It is a top priority for the team, and we will post more updates as we work toward a permanent solution. Thank you for your continued patience while we investigate. Dec <var data-var='date'> 8</var>, <var data-var='time'>05:50</var> EST Investigating - We are currently investigating an issue affecting the Account and People pages in Salesloft. Users are encountering "Page Not Found" or "Page Doesn't Exist" errors when clicking the Salesforce icon to view the record in their CRM. Our engineering team is actively working to identify the root cause. We will provide another update as soon as we have more information.

CRM Link Redirect Error from Salesloft Person/Account Pages

Dec <var data-var='date'>11</var>, <var data-var='time'>04:04</var> EST Resolved - The outstanding issue with Deals not loading for a certain subset of customers has been resolved. Dec <var data-var='date'>10</var>, <var data-var='time'>16:40</var> EST Investigating - Our Engineers are investigating an issue where the Deals page is not loading. We will provide an update as soon as we have more information.

Deals page not loading

Nov <var data-var='date'>20</var>, <var data-var='time'>11:22</var> EST Resolved - Our Engineers have deployed a fix for this issue and Zoom links should be auto-populating in meeting invites again. Please refresh your browser to ensure the applied changes take effect. Nov <var data-var='date'>17</var>, <var data-var='time'>10:41</var> EST Identified - A subset of customers have reported that Zoom links are failing to auto-populate in calendar invites when booking meetings through Salesloft. Engineering has identified the root cause and is working on a resolution. Please continue to monitor the status page for additional updates. In the meantime, affected users will need to manually add a Zoom link to their calendar invites.

Zoom Link Missing from Calendar Invites

Nov <var data-var='date'>19</var>, <var data-var='time'>08:24</var> EST Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>09:45</var> EST Monitoring - The Cloudflare team has sent an update that a fix has been implemented and they believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal. If your team is having trouble with SSO, please try again. Nov <var data-var='date'>18</var>, <var data-var='time'>08:27</var> EST Identified - Salesloft is receiving reports from customers that the Global Cloudflare Outage is impacting some aspects of their Salesloft experience, including logging in via SSO and tracked links. We will continue to monitor Cloudflare's status page as their systems come back online. https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

Cloudflare Outage Impacting Salesloft

Nov <var data-var='date'>14</var>, <var data-var='time'>14:19</var> EST Resolved - This incident has been resolved. Sep <var data-var='date'> 4</var>, <var data-var='time'>19:51</var> EDT Investigating - The Trust site has been updated to include information regarding the latest with Drift being temporarily offline. https://trust.salesloft.com/?uid=Notice%3A+Drift+Temporarily+Offline+Effective+Friday%2C+September+5%2C+2025+at+6+a.m.+ET. Subscribe to our Trust Site at trust.salesloft.com for the latest updates on this incident.

Is Salesloft down?

Salesloft status is UP

Lastest published events

Unable to Connect Microsoft Teams

Messenger/SMS Not Working

"The editor will be disabled in the near future because the license key has expired." issue

Salesloft Services, Components and Regions

Recent Salesloft events

Unable to Connect Microsoft Teams

Messenger/SMS Not Working

"The editor will be disabled in the near future because the license key has expired." issue

Drift - bot replies/messages not displaying to end users

Salesloft Service Disruption

Email and Dialer Down