Mar <var data-var='date'>18</var>, <var data-var='time'>10:00</var> EDT Resolved - We've deployed a fix that has resolved the extension issues. Please update Salesloft Connect to version V1.7.6 and refresh Chrome to ensure the changes take effect.Mar <var data-var='date'>17</var>, <var data-var='time'>10:07</var> EDT Monitoring - We’ve deployed a fix to resolve the extension importing and Lofting issues. Please update Salesloft Connect to version V1.7.6 and refresh Chrome to ensure the changes take effect. We’re monitoring to ensure the changes have the preferred impact. Continue to monitor the status page for additional updates.Mar <var data-var='date'>16</var>, <var data-var='time'>19:19</var> EDT Investigating - Our Engineering team has identified the cause and is working on a fix as a top priority for the various extension issues. We will provide further updates as soon as more information is available. Please continue to monitor the status page for the latest updates. Thank you for your continued patience.Mar <var data-var='date'>12</var>, <var data-var='time'>13:12</var> EDT Identified - There’s currently an issue where users are receiving a permissions error when attempting to import records via our Chrome extension. Our engineering team has identified the root cause and is working on developing a fix. Please continue to monitor the status page for additional updates.

Extension Issues

Mar <var data-var='date'> 9</var>, <var data-var='time'>14:27</var> EDT Resolved - This incident has been resolved.Mar <var data-var='date'> 9</var>, <var data-var='time'>10:34</var> EDT Monitoring - Our engineers have deployed a fix to address the latency and performance issues that were impacting a subset of customers. We are seeing performance return to normal levels and will continue to monitor the system closely to ensure the changes have the intended effect.Mar <var data-var='date'> 9</var>, <var data-var='time'>07:25</var> EDT Investigating - We are investigating reports of increased latency within the platform affecting a subset of customers. Our engineering team is working to identify the root cause. Please continue to monitor this page for further updates.

Platform Performance Issues

Feb <var data-var='date'>24</var>, <var data-var='time'>16:58</var> EST Resolved - This incident has been resolved.Feb <var data-var='date'>23</var>, <var data-var='time'>16:42</var> EST Monitoring - We identified an issue with an internal networking component which caused the slowness. We mitigated the issue by scaling up additional infrastructure. Our metrics show that the latency has returned to normal levels. We continue to the monitor performance and will resolve this incident after 24 hours, once the performance is stable.Feb <var data-var='date'>23</var>, <var data-var='time'>15:36</var> EST Identified - After initial improvements, we’re now seeing increased latency again in the app. Our team is investigating and implementing additional mitigation. We’ll provide another update within the next 3 hours, or sooner if the issue is resolved.Feb <var data-var='date'>23</var>, <var data-var='time'>13:02</var> EST Monitoring - Our Engineers have deployed a fix to resolve the overall platform slowness. Please log out and back in to ensure the applied changes take effect. We’re monitoring to ensure the changes have the preferred impact. Continue to monitor the status page for additional updates.Feb <var data-var='date'>23</var>, <var data-var='time'>12:40</var> EST Identified - Engineering has identified the root cause and is working on a resolution. Please continue to monitor the status page for additional updates.Feb <var data-var='date'>23</var>, <var data-var='time'>11:05</var> EST Investigating - We are investigating an issue with general slowness within the platform. Our engineering team is currently working to identify what is causing this issue. Please continue to monitor our Status Page for additional updates.

Platform Slowness

Feb <var data-var='date'>24</var>, <var data-var='time'>16:58</var> EST Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>23</var>, <var data-var='time'>16:34</var> EST Update - As a result of the maintenance, we observed platform slowness earlier in the day, which has been mitigated. We will leave this maintenance in verifying status for another 24 hours to rule out any other open issues.Feb <var data-var='date'>21</var>, <var data-var='time'>19:51</var> EST Update - All known issues have been remediated. We will continue to monitor the platform for any issues. If you have any questions, please reach out to support via the support portal. We will resolve the event at the end of day Monday (Eastern) if no further issues are detected.Feb <var data-var='date'>21</var>, <var data-var='time'>18:52</var> EST Update - The previous issues with Conversations and Application Logos have been remediated. There is an issue with real time gmail reply tracking, however hourly batch gmail reply tracking is functioning correctly. We are working to resolve this remaining item as quickly as possible. Please reach out to support with any questions.Feb <var data-var='date'>21</var>, <var data-var='time'>14:19</var> EST Verifying - While the scheduled maintenance is finished, our engineering team is currently investigating two specific issues: Upcoming Tab: We are aware that some Conversations are not appearing in the "Upcoming" tab as expected. Application Logos: Newly created applications may not display their logo during the authorization process. We are working to resolve these remaining items as quickly as possible. Please reach out to support with any questions. Additionally, users will need to re-login to the platform.Feb <var data-var='date'>21</var>, <var data-var='time'>08:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'> 9</var>, <var data-var='time'>15:42</var> EST Scheduled - We will be performing scheduled infrastructure maintenance on Saturday, February 21st, from 8:00 AM to 2:00 PM EST. During this maintenance window, the Salesloft platform, Salesloft Connect extensions (Chrome and Outlook), and Salesloft Mobile (iOS & Android) will be unavailable. Background processes, including email sending, engagement tracking, and CRM syncing, will be temporarily paused. Additionally, the support portal will be unavailable during the maintenance window. Please use support@salesloft.com to report any issues. All automated activities will resume immediately following the completion of the maintenance. Users will need to log back in to the platform after the maintenance is completed.

Scheduled System Maintenance – Saturday, February 21st

Feb <var data-var='date'>10</var>, <var data-var='time'>17:01</var> EST Resolved - This incident has been resolved.Feb <var data-var='date'>10</var>, <var data-var='time'>15:54</var> EST Update - We are continuing to monitor for any further issues.Feb <var data-var='date'>10</var>, <var data-var='time'>15:53</var> EST Monitoring - We have identified the root cause and deployed a fix. We will continue to monitor the situation to ensure complete stability.Feb <var data-var='date'>10</var>, <var data-var='time'>12:45</var> EST Investigating - We are currently investigating reports where the bot is firing after a delay or is stalling in the middle of a conversation.

Drift Chat - Issue with Bot Stalling/Delay in firing

Feb <var data-var='date'> 9</var>, <var data-var='time'>16:20</var> EST Resolved - Maintenance for Drift Email has been completed. This is Resolved.Feb <var data-var='date'> 8</var>, <var data-var='time'>10:44</var> EST Monitoring - Maintenance for Drift Email has been completed. Our Engineering team will be monitoring over the next 24 hours.Feb <var data-var='date'> 6</var>, <var data-var='time'>15:10</var> EST Investigating - We are currently performing unplanned maintenance on the Drift Email product. During this time, the Drift Email product will be unavailable, and as a result, Drift Email users may experience intermittent delays in email processing, routing, and dashboard updates. This does not impact any other Drift, Salesloft, or Clari products or services. Our engineering team is working to restore full functionality as quickly as possible. Please note that Drift Chat and other platform services remain unaffected and are operating normally.

Unplanned Maintenance: Drift Email

Feb <var data-var='date'> 6</var>, <var data-var='time'>13:18</var> EST Resolved - This incident has been resolved.Feb <var data-var='date'> 4</var>, <var data-var='time'>14:43</var> EST Update - We are continuing to investigate this issue.Feb <var data-var='date'> 4</var>, <var data-var='time'>14:42</var> EST Investigating - We are investigating an issue where playbook flows are stopping prematurely causing routing to not occur.

Drift Chat - Routing Latency

Feb <var data-var='date'> 3</var>, <var data-var='time'>18:08</var> EST Resolved - We have successfully deployed a fix for the issue where Lofted emails sent via the Outlook Extension were arriving with the body content replaced by the word "Undefined." Thank you for your patience.Feb <var data-var='date'> 2</var>, <var data-var='time'>13:59</var> EST Investigating - We are currently investigating reports where users Lofting emails from Outlook are finding the message body replaced with the text "Undefined."

Outlook Integration Issue

Jan <var data-var='date'>28</var>, <var data-var='time'>10:15</var> EST Resolved - This incident is now considered resolved. Thank you for your patienceJan <var data-var='date'>28</var>, <var data-var='time'>09:20</var> EST Update - This incident is now considered resolved. Thank you for your patienceJan <var data-var='date'>27</var>, <var data-var='time'>10:00</var> EST Investigating - We are currently investigating reports that Salesforce extension buttons are not appearing as expected within the browser extension. Our engineering team is currently looking into the matter to restore full functionality.

Salesforce Extension Buttons Missing

Jan <var data-var='date'>26</var>, <var data-var='time'>16:33</var> EST Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>25</var>, <var data-var='time'>17:49</var> EST Update - Analytics data has finished processing, and our Engineering team is continuing to monitor the system. We will resolve the event after 24 hours if no issues are reported.Jan <var data-var='date'>25</var>, <var data-var='time'>13:51</var> EST Update - Dialer recordings are now available. Some analytics data is still being processed. Another update will be posted within the next 24 hours.Jan <var data-var='date'>24</var>, <var data-var='time'>20:54</var> EST Verifying - The infrastructure migration for our US1 hosting environment is complete. All services have been restored. Some analytics data and dialer recordings older than 5 months are being processed. Another update will be posted within the next 24 hours.Jan <var data-var='date'>24</var>, <var data-var='time'>11:23</var> EST Update - Scheduled maintenance is still in progress. We will provide updates as necessary.Jan <var data-var='date'>24</var>, <var data-var='time'>06:03</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>13</var>, <var data-var='time'>11:56</var> EST Scheduled - We will be performing a critical infrastructure migration to upgrade our hosting environment. This maintenance will result in a temporary service interruption for the Salesloft platform. Maintenance Schedule: Customer hosted on the US1 Region: Saturday, January 24, 2026. [Starting at 6am EST for an ETA of 16 hours] During the maintenance window, the support portal will be unavailable. Please use support@salesloft.com to report any issues. If you are trying to log into Salesloft please go to https://app.salesloft.com During this window, the Salesloft application will be unavailable. Email sending, open/click tracking, and CRM syncing will be paused and will resume automatically once maintenance is complete. Some integrations may be temporarily offline. Please reach out to support if you have any questions Customer Action: Customers utilizing IP allowlists must update their configurations with our new IP addresses prior to January 24, 2026 to ensure continued connectivity. If you are not utilzing allowlist for App access or other integrations, you may disregard. Please see our Help Article for the full list of new IP addresses. https://help.salesloft.com/s/article/Salesloft-Whitelist-Domains-and-Public-IP-Address

Scheduled Maintenance: Infrastructure Migration (US1)

Jan <var data-var='date'>20</var>, <var data-var='time'>10:11</var> EST Resolved - Our Engineers have deployed a fix that has resolved the issue with missing Zoom links in some calendar invites. Please refresh your browser to ensure the applied changes take effect.Jan <var data-var='date'>16</var>, <var data-var='time'>09:53</var> EST Update - We are continuing to work on a fix for this issue.Jan <var data-var='date'>16</var>, <var data-var='time'>09:53</var> EST Identified - Engineering has identified the root cause and is working on a resolution. Please continue to monitor the status page for additional updates.Jan <var data-var='date'>15</var>, <var data-var='time'>14:36</var> EST Investigating - We are investigating an issue with Zoom links not being automatically added to meeting invites booked through Salesloft meeting links. This seems to be impacting some of our customers. Our engineering team is currently working to identify what is causing this issue. Please continue to monitor our Status Page for additional updates.

Zoom Link Not Being Added to all Calendar Invites

Jan <var data-var='date'>12</var>, <var data-var='time'>16:12</var> EST Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>11</var>, <var data-var='time'>20:23</var> EST Verifying - All known issues are resolved. We will be conducting extra monitoring over the next 24 hours to ensure stability before closing this maintenance status post.Jan <var data-var='date'>11</var>, <var data-var='time'>02:41</var> EST In progress - The infrastructure migration for our US2 hosting environment is complete. All services have been restored with the exception of analytics features, which our Engineering team is working to resolve.Jan <var data-var='date'>10</var>, <var data-var='time'>18:08</var> EST Scheduled - We are performing a critical infrastructure migration to upgrade our hosting environment for our US2 Server. This work requires a temporary interruption of the Salesloft platform. Change: We have extended the maintenance window to allow additional time to complete the migration safely. New window: January 10, 6:00 PM – January 11, 2:00 AM (ET). We appreciate your patience and will provide progress updates on this page.

Scheduled Maintenance (Window Extended): Infrastructure Migration

Jan <var data-var='date'>11</var>, <var data-var='time'>00:00</var> EST Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>10</var>, <var data-var='time'>06:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'>29</var>, <var data-var='time'>08:39</var> EST Scheduled - We will be performing a critical infrastructure migration to upgrade our hosting environment. This maintenance will result in a temporary service interruption for the Salesloft platform. Maintenance Schedule: Window 1 (US2 Region): Saturday, January 10, 2026. [6:00 AM - 12:00 AM EST Sunday] Window 2 (US1 Region): Saturday, January 24, 2026. [6:00 AM - 6:00 PM EST] During these windows, the Salesloft application will be unavailable. Email sending, open/click tracking, and CRM syncing will be paused and will resume automatically once maintenance is complete. Customer Action: Customers utilizing IP allowlists must update their configurations with our new IP addresses prior to January 10, 2026 to ensure continued connectivity. Please see our Help Article for the full list of new IP addresses. https://help.salesloft.com/s/article/Salesloft-Whitelist-Domains-and-Public-IP-Address

Scheduled Maintenance: Infrastructure Migration (US2 & US1)

Dec <var data-var='date'>12</var>, <var data-var='time'>17:53</var> EST Resolved - This incident has been resolved. Thank you for your patience as we worked to address it.Dec <var data-var='date'>12</var>, <var data-var='time'>14:20</var> EST Monitoring - A fix has been implemented, and customers are confirming that the errors triggered by clicking the Salesforce link icons are resolved. We will continue monitoring to ensure the issue remains fully resolved.Dec <var data-var='date'>11</var>, <var data-var='time'>13:53</var> EST Identified - The Salesloft team has identified the root cause of this issue and is currently working on the fix. We will have more updates as this is correct. Thanks again for bearing with us while we work to address.Dec <var data-var='date'>11</var>, <var data-var='time'>09:04</var> EST Update - The Salesloft team continues to investigate the root cause of this error. It is a top priority for the team, and we will post more updates as we work toward a permanent solution. Thank you for your continued patience while we investigate.Dec <var data-var='date'> 8</var>, <var data-var='time'>05:50</var> EST Investigating - We are currently investigating an issue affecting the Account and People pages in Salesloft. Users are encountering "Page Not Found" or "Page Doesn't Exist" errors when clicking the Salesforce icon to view the record in their CRM. Our engineering team is actively working to identify the root cause. We will provide another update as soon as we have more information.

CRM Link Redirect Error from Salesloft Person/Account Pages

Dec <var data-var='date'>11</var>, <var data-var='time'>04:04</var> EST Resolved - The outstanding issue with Deals not loading for a certain subset of customers has been resolved.Dec <var data-var='date'>10</var>, <var data-var='time'>16:40</var> EST Investigating - Our Engineers are investigating an issue where the Deals page is not loading. We will provide an update as soon as we have more information.

Deals page not loading

Nov <var data-var='date'>20</var>, <var data-var='time'>11:22</var> EST Resolved - Our Engineers have deployed a fix for this issue and Zoom links should be auto-populating in meeting invites again. Please refresh your browser to ensure the applied changes take effect.Nov <var data-var='date'>17</var>, <var data-var='time'>10:41</var> EST Identified - A subset of customers have reported that Zoom links are failing to auto-populate in calendar invites when booking meetings through Salesloft. Engineering has identified the root cause and is working on a resolution. Please continue to monitor the status page for additional updates. In the meantime, affected users will need to manually add a Zoom link to their calendar invites.

Zoom Link Missing from Calendar Invites

Nov <var data-var='date'>19</var>, <var data-var='time'>08:24</var> EST Resolved - This incident has been resolved.Nov <var data-var='date'>18</var>, <var data-var='time'>09:45</var> EST Monitoring - The Cloudflare team has sent an update that a fix has been implemented and they believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal. If your team is having trouble with SSO, please try again.Nov <var data-var='date'>18</var>, <var data-var='time'>08:27</var> EST Identified - Salesloft is receiving reports from customers that the Global Cloudflare Outage is impacting some aspects of their Salesloft experience, including logging in via SSO and tracked links. We will continue to monitor Cloudflare's status page as their systems come back online. https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

Cloudflare Outage Impacting Salesloft

Nov <var data-var='date'>14</var>, <var data-var='time'>14:19</var> EST Resolved - This incident has been resolved.Sep <var data-var='date'> 4</var>, <var data-var='time'>19:51</var> EDT Investigating - The Trust site has been updated to include information regarding the latest with Drift being temporarily offline. https://trust.salesloft.com/?uid=Notice%3A+Drift+Temporarily+Offline+Effective+Friday%2C+September+5%2C+2025+at+6+a.m.+ET. Subscribe to our Trust Site at trust.salesloft.com for the latest updates on this incident.

Drift Temporarily Offline Effective Friday, September 5, 2025 at 6 a.m. ET

Nov <var data-var='date'>12</var>, <var data-var='time'>11:22</var> EST Resolved - This incident has been resolved.Nov <var data-var='date'>11</var>, <var data-var='time'>16:54</var> EST Monitoring - A fix was deployed to production around 4:00 PM Eastern, and new meetings are now recording and processing correctly. We’ve also added enhanced error reporting to help us detect and resolve similar issues more quickly in the future. Our team identified an issue that caused the Conversation Intelligence bot to join meetings but fail to capture audio, resulting in missed recordings. Please note that, due to the nature of the recording process, previously affected meetings cannot be recovered or reprocessed. We apologize for the disruption this may have caused. We are currently monitoring to ensure the issue has been fully resolved.Nov <var data-var='date'>11</var>, <var data-var='time'>12:20</var> EST Investigating - We are currently investigating an issue where the Conversation Intelligence bot for Microsoft Teams successfully joins scheduled meetings, but the recording does not process as expected afterward. Impacted users may see an error message similar to: “Recording skipped: Recording has no audible words to be transcribed.” The issue appears to affect a subset of customers and meetings at this time. Our engineering team is actively investigating the root cause. We will provide an update as soon as we have more information.

MS Teams Bot: Some meetings not being processed by Conversation Intelligence

Oct <var data-var='date'>29</var>, <var data-var='time'>18:57</var> EDT Resolved - This incident has been resolved.Jul <var data-var='date'>16</var>, <var data-var='time'>15:50</var> EDT Monitoring - Engineering can confirm that errors that have been causing this issue have dropped to almost zero. After testing we believe that customers are no longer experiencing this issue. We will continue to monitor to ensure stability. Thanks for your patience.Jul <var data-var='date'>16</var>, <var data-var='time'>08:53</var> EDT Identified - We have identified an issue where error messages are being thrown erroneously by gmail in certain situations causing Salesloft to retry emails that have already been delivered, thus, resulting in duplicate email delivery. Engineering is working with Google to fix these erroneous errors and simultaneously, to create a work around to handle these errors without sending duplicate emails. This is a top priority. Please continue to monitor this Statuspage for updates.Jul <var data-var='date'>15</var>, <var data-var='time'>09:51</var> EDT Investigating - The Salesloft team is investigating reports from a subset of customers who are seeing duplicate emails being sent. Reporting customers have noticed emails showing as “Failed to Send” in app in the Live Feed, but were actually sending twice when checking their Outbox / Sent Folder & Salesloft Email page. We are treating this with high urgency and will keep everyone updated on our progress for addressing the root cause.

Duplicate Email Sends

Oct <var data-var='date'>29</var>, <var data-var='time'>18:57</var> EDT Resolved - This incident has been resolved.Sep <var data-var='date'> 7</var>, <var data-var='time'>16:09</var> EDT Monitoring - The integration between the Salesloft platform and Salesforce is now restored. Salesforce users can once again leverage the full capabilities and integrations of the Salesloft platform with confidence. For more information, please see the latest update on our trust site. https://trust.salesloft.com/?uid=Update+on+Mandiant+Drift+and+Salesloft+Application+Investigations The Salesloft Customer Success team will be reaching out to you directly to help you with data reconciliation before we can re-enable your Salesforce sync. Once we connect with you, the restoration should be relatively quick. The step-by-step process for re-syncing your data and activities between Salesloft and Salesforce can be found in this help article. https://help.salesloft.com/s/article/Salesforce-Sync-Data-Remediation-Process-and-FAQ?language=en_US The security of your data and operations remains our highest priority, and we remain committed to providing a safe and secure platform for all users. Thank you for your patience during this time and for your continued partnership. For assistance, please contact Customer Support at help.salesloft.com. For ongoing updates, please subscribe to our trust site (trust.salesloft.com).Sep <var data-var='date'> 3</var>, <var data-var='time'>11:02</var> EDT Update - The Trust site has been updated to include Salesloft FAQs about Salesforce Interruption. https://trust.salesloft.com/?uid=Salesloft+FAQs+about+Salesforce+Interruption+%2810%3A10AM+ET%29 Subscribe to our Trust Site at trust.salesloft.com for the latest updates on this incidentAug <var data-var='date'>29</var>, <var data-var='time'>16:12</var> EDT Update - The Trust site has been updated to outline what is affected by the temporary disconnection of Salesloft from Salesforce and what is currently still available to users. https://trust.salesloft.com/?uid=Salesloft+Functionality+During+Temporary+SFDC+Disconnection+%282%3A30PM+ET%29 Subscribe to our Trust Site at trust.salesloft.com for the latest updates on this incidentAug <var data-var='date'>29</var>, <var data-var='time'>12:01</var> EDT Update - Subscribe to our Trust Site at trust.salesloft.com for the latest updates on this incident ----- Can customers still use Salesloft? Customers can still use the Salesloft platform and browser extension for your day-to-day work. You can import contacts and leads into Salesloft and Cadences using a CSV file or directly through applications like ZoomInfo: - Have your Salesloft Admin confirm your team has access to import via CSV (https://help.salesloft.com/s/article/Manage-General-Settings?language=en_US#Available_Import_Options) - Import new People records via CSV https://help.salesloft.com/s/article/Import-People-from-a-CSV?language=en_US - Use the Salesloft email and phone functionality to continue your outreach https://watch.salesloft.com/watch/hVDR1PzUP7xTy9Fu16t4ht For more context, please watch this above tutorial video walkthrough of CSV Importing.Aug <var data-var='date'>28</var>, <var data-var='time'>18:42</var> EDT Identified - Subscribe to our Trust Site at trust.salesloft.com for the latest updates on this incident ----- Salesloft is currently responding to a security incident related to our Drift product. As a result of the incident, Salesforce has elected to temporarily disable all Salesloft integrations with Salesforce. Upon detecting the incident, Salesloft immediately took steps to secure our systems and contain and mitigate the incident. As part of those efforts, Salesloft engaged Mandiant and Coalition, two leading cybersecurity firms, to assist with a comprehensive investigation and remediation of the Drift incident, as well as verify the integrity of the Salesloft platform. Based on the investigation to date, there is no evidence of malicious activity detected in the Salesloft integrations related to the Drift incident. Additionally, at this time, there are no indications that the Salesloft integrations are compromised or at risk. A comprehensive investigation and confidence in the security of our operations is our top priority. We are working with Salesforce and our third-party partners to restore Salesloft integrations as soon as possible. Our focus remains on ensuring the integrity and security of our systems and your data. We will continue to provide updates as we have new information.Aug <var data-var='date'>28</var>, <var data-var='time'>15:59</var> EDT Investigating - We are currently investigating reports of disconnects and sync errors between Salesloft and Salesforce. Thank you for the patience while we investigate this issue.

Salesforce Integrations

Oct <var data-var='date'>21</var>, <var data-var='time'>08:15</var> EDT Resolved - This incident is now considered resolved. Thank you for your patience and understanding throughout.Oct <var data-var='date'>20</var>, <var data-var='time'>09:46</var> EDT Monitoring - Earlier this morning, Drift was impacted by the global Amazon Web Services outage. This resulted in the inability to log in and/or navigate the Drift platform, including successfully sending and receiving messages. Systems have since improved, but users may still experience platform performance issues as AWS continues to recover. We will provide an update once systems have fully recovered.

Drift Service Disruption

Oct <var data-var='date'>21</var>, <var data-var='time'>06:48</var> EDT Resolved - This incident is now considered resolved. Thank you for your patience and understanding throughout.Oct <var data-var='date'>20</var>, <var data-var='time'>09:39</var> EDT Update - The Salesloft Dialer is still recovering from this morning's incident with AWS (Amazon Web Services). Salesloft users may still experience intermittent issues with the Dialer while our provider's scaling process continues. We are also currently seeing platform performance issues and slowness in other areas of Salesloft, which is related to the ongoing AWS incident. As AWS systems continue to recover, we anticipate that overall platform performance will improve alongside it. We will continue to monitor the situation and provide updates accordingly.Oct <var data-var='date'>20</var>, <var data-var='time'>07:32</var> EDT Monitoring - Our provider, Twilio, has confirmed that they are starting to see partial recovery across their platform following the widespread AWS incident. They are now focused on scaling systems to manage the influx of traffic. As a result, Salesloft users may experience intermittent issues with the Salesloft Dialer while this scaling process continues. We will continue to monitor the recovery closely and will provide our next update once we have confirmation that everything has returned to normal. Thank you for your continued patience in this matter.Oct <var data-var='date'>20</var>, <var data-var='time'>05:58</var> EDT Identified - We've confirmed that the service disruption impacting our dialer is due to a major, ongoing incident within the AWS (Amazon Web Services) infrastructure that is directly impacting our underlying dialer provider, Twilio. This is an extensive outage that's currently affecting numerous services globally. Twilio's engineering teams are actively implementing mitigation and restoration strategies alongside AWS. We are monitoring the situation closely and will continue to share updates here. You can also follow our provider's status page for more details: https://status.twilio.com/ Our sincere apologies for the delayed status update as our status page provider was also temporarily affected by this same incident, which prevented us from posting sooner.

Salesloft Dialer Disruption & Platform Slowness

Oct <var data-var='date'>20</var>, <var data-var='time'>04:00</var> EDT Resolved - Due to a large-scale Amazon Web Services (AWS) outage that occurred, some users were temporarily unable to log into and access the Drift platform.

Unable to Log Into the Drift Platform

Oct <var data-var='date'>17</var>, <var data-var='time'>13:04</var> EDT Resolved - The service disruption to Salesloft for a certain subset of customers has been resolved. The platform is now loading properly and all in-app functionality is restored for all customers. We appreciate your patience while our team worked to resolve the issue.Oct <var data-var='date'>17</var>, <var data-var='time'>12:33</var> EDT Identified - Engineering has identified the root cause for the service disruption and is working on a resolution. Please continue to monitor the status page for additional updates.Oct <var data-var='date'>17</var>, <var data-var='time'>10:32</var> EDT Investigating - We are investigating a service disruption to the Salesloft platform for a certain subset of customers. Our engineering team is currently working to identify what is causing this issue. Please continue to monitor our Status Page for additional updates.

Is Salesloft down?

Salesloft status is UP

Lastest published events

Extension Issues

Platform Performance Issues

Platform Slowness

Salesloft Services, Components and Regions

Recent Salesloft events

Extension Issues

Platform Performance Issues

Platform Slowness

Scheduled System Maintenance – Saturday, February 21st

Drift Chat - Issue with Bot Stalling/Delay in firing

Unplanned Maintenance: Drift Email

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Is Salesloft down?

Salesloft status is UP

Lastest published events

Extension Issues

Platform Performance Issues

Platform Slowness

Salesloft Services, Components and Regions

Recent Salesloft events

Extension Issues

Platform Performance Issues

Platform Slowness

Scheduled System Maintenance – Saturday, February 21st

Drift Chat - Issue with Bot Stalling/Delay in firing

Unplanned Maintenance: Drift Email

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!