Aug <var data-var='date'>14</var>, <var data-var='time'>22:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>14</var>, <var data-var='time'>14:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>21</var>, <var data-var='time'>00:46</var> UTC Scheduled - Our notifications platform will be performing scheduled maintenance on August 14, 2026, from 2:00 PM until 4:00 PM Universal Time Coordinated (UTC). While we do not anticipate any downtime, there is a possibility of disruption during this period.

Scheduled Maintenance – Possible Delays to Notifications

Aug <var data-var='date'>14</var>, <var data-var='time'>01:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>13</var>, <var data-var='time'>13:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>11</var>, <var data-var='time'>14:14</var> UTC Scheduled - One of our sensor providers will conduct scheduled maintenance on August 13, 2026, from 1:00 PM to 1:00 AM, Universal Time Coordinated (UTC). Downtime is anticipated, but your data will be securely stored on the gateway until normal services are restored.

Scheduled maintenance for Sensors

Aug <var data-var='date'> 6</var>, <var data-var='time'>03:58</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'> 6</var>, <var data-var='time'>03:49</var> UTC Identified - We are currently experiencing a technical problem with our password reset page. The issue has been identified, and we are working on a fix.

Password reset page is temporarily unavailable.

Jul <var data-var='date'>24</var>, <var data-var='time'>12:53</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>24</var>, <var data-var='time'>10:37</var> UTC Monitoring - A fix has been deployed and Sensors should now be working normally for all SafetyCulture customers. We will continue to monitor closely. Jul <var data-var='date'>24</var>, <var data-var='time'>08:58</var> UTC Investigating - We are currently aware of an issue impacting Sensors. Our engineering teams are investigating, and we will provide updates as soon as they are available.

Service outage for some sensors

Jul <var data-var='date'>15</var>, <var data-var='time'>04:08</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>14</var>, <var data-var='time'>13:55</var> UTC Monitoring - A fix has been deployed, and Templates should now be working normally for all SafetyCulture customers. We will continue to monitor closely. Jul <var data-var='date'>14</var>, <var data-var='time'>09:51</var> UTC Investigating - We are currently investigating this issue.

Some users with older templates are unable to save template edits

Jul <var data-var='date'> 1</var>, <var data-var='time'>06:57</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>30</var>, <var data-var='time'>10:09</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Please refresh your browser to implement the fix. Jun <var data-var='date'>30</var>, <var data-var='time'>08:36</var> UTC Investigating - We are currently aware of an issue impacting template editing where copying and pasting edits are not saving. Please refrain from using the copy and paste function temporarily.

Some users may experience issues when copying and pasting in the template editor

Jun <var data-var='date'>29</var>, <var data-var='time'>07:39</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>17</var>, <var data-var='time'>11:15</var> UTC Monitoring - We are currently monitoring the issue, and are working on a permanent solution. Please reach out to our Support Team for available workarounds.

Schedules cannot be started on web and mobile

Jun <var data-var='date'>18</var>, <var data-var='time'>22:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>18</var>, <var data-var='time'>12:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>16</var>, <var data-var='time'>11:09</var> UTC Scheduled - One of our sensor providers will conduct a scheduled maintenance on June 18, 2026, from 12:00 PM to 22:00 AM, Universal Time Coordinated (UTC). Downtime is not anticipated. Your data will be securely stored on the gateway should there be any disruption.

Jun <var data-var='date'>18</var>, <var data-var='time'>16:07</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>18</var>, <var data-var='time'>15:34</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>18</var>, <var data-var='time'>13:58</var> UTC Investigating - We are aware of an issue where one of our sensor providers is experiencing a service outage. We're monitoring the impact, and we will provide further updates when available.

Jun <var data-var='date'>16</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>16</var>, <var data-var='time'>02:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>10</var>, <var data-var='time'>07:02</var> UTC Scheduled - One of our sensor providers will conduct a scheduled maintenance on June 16, 2026, from 02:00 AM to 9:00 AM, Universal Time Coordinated (UTC). Downtime is not anticipated. Your data will be securely stored on the gateway should there be any disruption.

Scheduled maintenance for Sensor Gateways

Jun <var data-var='date'> 3</var>, <var data-var='time'>09:22</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'> 3</var>, <var data-var='time'>08:56</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 3</var>, <var data-var='time'>08:26</var> UTC Investigating - We are aware of an issue where one of our sensor providers is experiencing a service outage. This is currently being investigated, and we will provide further updates when available.

May <var data-var='date'>28</var>, <var data-var='time'>08:38</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>28</var>, <var data-var='time'>08:01</var> UTC Monitoring - Readings are beginning to stabilize and are coming through more regularly. We are monitoring the readings and data ingestion. May <var data-var='date'>28</var>, <var data-var='time'>07:55</var> UTC Investigating - We are aware of an issue where weather sensor readings have delays. Our engineers are already looking into this.

Delays in weather sensor readings

May <var data-var='date'>14</var>, <var data-var='time'>12:07</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>14</var>, <var data-var='time'>11:03</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>14</var>, <var data-var='time'>07:36</var> UTC Investigating - We are aware of an issue where one of our sensor providers is experiencing a service outage. This is being investigated, and we will provide further updates when available.

May <var data-var='date'>14</var>, <var data-var='time'>00:17</var> UTC Resolved - We've confirmed that app version 26.18.02 resolves this issue. Update to the latest version via the App Store to get the fix. If you're still experiencing problems after updating, please reach out to our Support team. May <var data-var='date'>13</var>, <var data-var='time'>22:09</var> UTC Monitoring - A fix has now been released and is available to download in app version 26.18.02 on the App Store. We appreciate your patience and will continue to monitor the issue. May <var data-var='date'>13</var>, <var data-var='time'>07:45</var> UTC Update - A fix has now been released and is available to download in app version 26.18.02 on the App Store. We appreciate your patience and will continue to monitor the issue. May <var data-var='date'>13</var>, <var data-var='time'>00:41</var> UTC Update - We have identified the root cause of this issue and prepared a fix. We are currently awaiting approval for the updated iOS app version before it can be made available in the App Store. We appreciate your patience and will share a further update as soon as it is available. May <var data-var='date'>11</var>, <var data-var='time'>23:48</var> UTC Update - We have identified the root cause of this issue and a fix is on its way. We appreciate your patience and will share a further update once it is available. May <var data-var='date'>11</var>, <var data-var='time'>09:17</var> UTC Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>11</var>, <var data-var='time'>03:48</var> UTC Update - We're continuing to investigate the issue affecting the latest version of the SafetyCulture iOS app. Our engineering team is actively working to identify the root cause. We appreciate your patience and will provide a further update as soon as we have more information. As a reminder, the web app remains fully functional and can be used in the meantime. May <var data-var='date'>10</var>, <var data-var='time'>23:43</var> UTC Investigating - We're aware of an issue affecting the latest version of the SafetyCulture iOS app. Some users may experience the app becoming unresponsive or screens getting stuck in a loading state. The web app is unaffected and fully functional. Our engineering team is investigating and we'll share an update as soon as we have one.

Some customers are unable to load the iOS app

May <var data-var='date'>12</var>, <var data-var='time'>12:47</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>12</var>, <var data-var='time'>10:17</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>12</var>, <var data-var='time'>10:08</var> UTC Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>12</var>, <var data-var='time'>09:42</var> UTC Investigating - We are currently aware of an issue where some users are unable to log in using SSO. We are investigating this issue.

Some users are experiencing SSO log in failures

Apr <var data-var='date'>30</var>, <var data-var='time'>12:05</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>30</var>, <var data-var='time'>11:58</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>30</var>, <var data-var='time'>10:48</var> UTC Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>30</var>, <var data-var='time'>10:20</var> UTC Update - We are currently aware that video playback is experiencing issues across some features on web and mobile. We are continuing to investigate this issue. Apr <var data-var='date'>30</var>, <var data-var='time'>09:50</var> UTC Investigating - We are currently aware of an issue where some HeadsUp videos are not loading. We are currently investigating this issue.

Video playback experiencing issues across some features

Apr <var data-var='date'>29</var>, <var data-var='time'>12:15</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>28</var>, <var data-var='time'>18:45</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>28</var>, <var data-var='time'>11:16</var> UTC Investigating - We are aware of an issue where one of our sensor providers is experiencing a service outage. We're monitoring the impact, and we will provide further updates when available.

Apr <var data-var='date'>24</var>, <var data-var='time'>00:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>23</var>, <var data-var='time'>14:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>21</var>, <var data-var='time'>13:27</var> UTC Scheduled - One of our sensor providers will conduct a scheduled maintenance on April 23, 2026, from 14:00 PM to 00:00 AM, Universal Time Coordinated (UTC). Downtime is not anticipated. Your data will be securely stored on the gateway should there be any disruption.

Apr <var data-var='date'>23</var>, <var data-var='time'>07:56</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>23</var>, <var data-var='time'>06:55</var> UTC Investigating - We're aware that there are delays affecting dynamic groups and sites. Please refrain from running any bulk scripts or making changes to dynamic groups until this is resolved. We appreciate your patience and will provide further updates as soon as they are available.

Dynamic groups and sites experiencing delays for some customers

Apr <var data-var='date'>14</var>, <var data-var='time'>13:39</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>14</var>, <var data-var='time'>12:26</var> UTC Update - We’re experiencing chat routing delays due to a known issue with our third-party provider. For assistance, you can still reach our Support Team via email or phone. Apr <var data-var='date'>14</var>, <var data-var='time'>12:22</var> UTC Investigating - We’re experiencing chat routing delays due to a known issue with our third-party provider.

Support chat latency

Apr <var data-var='date'>10</var>, <var data-var='time'>08:07</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>10</var>, <var data-var='time'>07:46</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>10</var>, <var data-var='time'>00:27</var> UTC Investigating - We're aware that some sensor gateways are experiencing degraded performance. We’ll share further updates as more information becomes available.

Outage affecting some sensor gateways

Apr <var data-var='date'>10</var>, <var data-var='time'>00:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 9</var>, <var data-var='time'>14:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 7</var>, <var data-var='time'>12:13</var> UTC Scheduled - One of our sensor providers will conduct a scheduled maintenance from 2:00 PM on April 09, 2026, to 12:00 AM on April 10, 2026, Universal Time Coordinated (UTC). Downtime is anticipated. Your data will be securely stored on the gateway until normal services resume.

Scheduled maintenance for sensors

Apr <var data-var='date'> 3</var>, <var data-var='time'>20:14</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'> 3</var>, <var data-var='time'>18:51</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'> 3</var>, <var data-var='time'>17:09</var> UTC Investigating - We are aware that some sensor gateways are experiencing degraded performance. We’ll share further updates as more information becomes available.

Outages affecting some sensor gateways

Apr <var data-var='date'> 2</var>, <var data-var='time'>23:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 2</var>, <var data-var='time'>13:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>31</var>, <var data-var='time'>12:11</var> UTC Scheduled - One of our sensor providers will conduct a scheduled maintenance on April 02, 2026, from 1:00 PM to 11:00 PM, Universal Time Coordinated (UTC). Downtime is anticipated. Your data will be securely stored on the gateway until normal services resume.

Apr <var data-var='date'> 1</var>, <var data-var='time'>08:39</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'> 1</var>, <var data-var='time'>06:12</var> UTC Investigating - We are aware of an issue wherein the new scheduling events are missing in the organization's activity log. We are currently investigating this issue.

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Lastest published events

Scheduled Maintenance – Possible Delays to Notifications

Scheduled maintenance for Sensors

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SafetyCulture Services, Components and Regions

Recent SafetyCulture events

Scheduled Maintenance – Possible Delays to Notifications

Scheduled maintenance for Sensors

Password reset page is temporarily unavailable.

Service outage for some sensors

Some users with older templates are unable to save template edits

Some users may experience issues when copying and pasting in the template editor