May <var data-var='date'>22</var>, <var data-var='time'>12:07</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>22</var>, <var data-var='time'>08:48</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>20</var>, <var data-var='time'>10:59</var> PDT Update - We’re investigating an issue impacting access to Drata for a subset of customers who are working with managed security service providers (MSSPs). We’ve identified the problem and are actively working on a fix. We’ll continue to share updates as progress is made. May <var data-var='date'>20</var>, <var data-var='time'>10:56</var> PDT Identified - The issue has been identified and a fix is being implemented.

MSSP Tenant Access Issue

May <var data-var='date'>22</var>, <var data-var='time'>10:11</var> PDT Update - Fix is being tested. May <var data-var='date'>22</var>, <var data-var='time'>09:58</var> PDT Update - We've identified an issue impacting some customers in which some users who have service user and auditor accounts are unable to access their own tenant. We are actively working on a fix. May <var data-var='date'>22</var>, <var data-var='time'>09:56</var> PDT Investigating - We are currently investigating this issue.

Some service users and auditors unable to access their own tenant

May <var data-var='date'>22</var>, <var data-var='time'>16:55</var> PDT Monitoring - A fix for the issue has been deployed. Policy Approvals are now fully operational May <var data-var='date'>22</var>, <var data-var='time'>07:50</var> PDT Update - We are aware that some customers may be experiencing issues with policy approvals. Our team is actively working to resolve this as soon as possible. May <var data-var='date'>22</var>, <var data-var='time'>07:49</var> PDT Identified - The issue has been identified and a fix is being implemented.

Policy Approvals Experiencing Disruptions

THIS IS A SCHEDULED EVENT May <var data-var='date'>18</var>, <var data-var='time'>01:15</var> PDT &nbsp;-&nbsp; Oct <var data-var='date'>17</var>, <var data-var='time'>03:15</var> PDT May <var data-var='date'>18</var>, <var data-var='time'>01:13</var> PDT Scheduled - Some customers may be experiencing gaps in automated monitoring for resources in the AWS me-central-1 (UAE) and me-south-1 (Bahrain) regions. Due to ongoing service disruptions in these regions, we have temporarily disabled Drata's automated monitoring (data syncs and tests) for both regions. This change prevents test errors and instability for customers with infrastructure there. We are unsure when the situation will resolve but will continue to monitor for new changes.

System is undergoing a scheduled maintenance

May <var data-var='date'>14</var>, <var data-var='time'>06:36</var> PDT Resolved - After monitoring for an extended time we've confirmed US Public API has been stable since we've introduced the updates earlier. The incident is resolved. May <var data-var='date'>14</var>, <var data-var='time'>05:35</var> PDT Monitoring - Updates have been deployed. US Public API is available again. We're monitoring to ensure all affected areas are resolved. May <var data-var='date'>14</var>, <var data-var='time'>04:53</var> PDT Identified - Our team has identified the root cause. We're actively working on a fix. May <var data-var='date'>14</var>, <var data-var='time'>03:54</var> PDT Investigating - Public API in the US region is currently unavailable. We're investigating and will provide updates as they become available.

US Public API unavailable

May <var data-var='date'>12</var>, <var data-var='time'>17:01</var> PDT Resolved - After monitoring, this incident has been resolved. If you experience any further issues with the integration, please reach out to SafeBase Technical Support. May <var data-var='date'> 7</var>, <var data-var='time'>17:54</var> PDT Monitoring - We are monitoring the impact of the Salesforce Authentication Issues we identified earlier today. Customers should see the current status of their Salesforce integration in SafeBase Settings -> Integrations. If any refresh attempts of the connection fail, please reach out to SafeBase Technical Support.

Salesforce Authentication Issue

May <var data-var='date'> 8</var>, <var data-var='time'>12:18</var> PDT Resolved - This incident has been resolved. May <var data-var='date'> 8</var>, <var data-var='time'>11:52</var> PDT Monitoring - Our engineering team has applied a fix and will continue to monitor for any issues. May <var data-var='date'> 8</var>, <var data-var='time'>08:54</var> PDT Investigating - We are investigating an issue where real-time in-app notifications and status updates are not being delivered to some users. Features that rely on live updates may appear to be stuck loading or may not reflect the latest status without a manual page refresh. Affected functionality may include: - AI workflow progress and completion notifications - Approval workflow status updates - Policy suggestion progress - Monitor test results - Vendor assessment updates - Bulk operation completion alerts - General in-app notifications Workaround: Manually refreshing the page or logging out and back in will restore real-time updates temporarily. Our engineering team has identified the likely cause and is actively working on a fix. We will provide updates as the investigation progresses.

Real-time notifications delayed or not appearing

May <var data-var='date'> 7</var>, <var data-var='time'>11:26</var> PDT Resolved - The issue with our Salesforce Integration Partner has been resolved* * According to our Salesforce Integration Partner, some customers may still be experiencing authentication failures. Re-authenticating their Salesforce connection in the SafeBase app will resolve these errors. May <var data-var='date'> 7</var>, <var data-var='time'>10:08</var> PDT Update - We are continuing to work on a fix for this issue. May <var data-var='date'> 7</var>, <var data-var='time'>10:07</var> PDT Identified - We're aware of an issue with our Salesforce Integration Provider, which could cause your Salesforce connection to show as having an "Authentication issue". This is not affecting all customers. They are investigating and will let us know as soon as we can advise the best course of action. Fully re-authenticating to Salesforce seems to fix the issue but we still working to confirm that.

May <var data-var='date'> 4</var>, <var data-var='time'>12:19</var> PDT Resolved - Security Trainings have been properly synced into Drata, and the corresponding compliance checks have been updated accordingly. Apr <var data-var='date'>28</var>, <var data-var='time'>14:02</var> PDT Monitoring - Our team has mitigated issue where Security Awareness Trainings were not properly reflected within Personnel Records right after completion. Apr <var data-var='date'>28</var>, <var data-var='time'>10:09</var> PDT Investigating - Our team is currently investigating an issue where completed Security Reviews are not being reflected in Training Records. We will provide updates as they become available.

Completed Security Trainings Not Reflected Properly in Personnel Records

Apr <var data-var='date'>23</var>, <var data-var='time'>11:42</var> PDT Resolved - The incident has been resolved. The queue is back to normal and processing all tasks on time. Apr <var data-var='date'>23</var>, <var data-var='time'>10:36</var> PDT Monitoring - A fix for the issue with Automatic Compliance tests results has been deployed. The queue is re-processing. We are actively monitoring the remediation status. Apr <var data-var='date'>23</var>, <var data-var='time'>09:34</var> PDT Investigating - Our team is currently investigating an issue causing some Automatic Compliance test results to be globally delayed. During this time, you may see workflows remain in the “testing” state longer than expected while we work on a fix. At this point, we do not anticipate any data loss, as workflows are being safely queued in our backend system.

Some Automatic Compliance tests are delayed

Apr <var data-var='date'>16</var>, <var data-var='time'>14:46</var> PDT Resolved - The issue has been resolved. Apr <var data-var='date'>16</var>, <var data-var='time'>13:48</var> PDT Identified - The fix for the magic link timeout delay has been deployed and is being validated. Apr <var data-var='date'>16</var>, <var data-var='time'>11:08</var> PDT Investigating - We are investigating an increase in magic link timeouts on Drata api. We have identified the issue and the fix is in progress.

Drata API Magic Link Timeouts

Apr <var data-var='date'> 1</var>, <var data-var='time'>19:13</var> PDT Completed - Maintenance is now complete. All systems are operational at normal capacity. Apr <var data-var='date'> 1</var>, <var data-var='time'>19:13</var> PDT Verifying - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 1</var>, <var data-var='time'>19:02</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>31</var>, <var data-var='time'>13:54</var> PDT Scheduled - Status: Maintenance (scheduled) Scope: Primary database cluster Impact: All services that require database access will be unavailable or may return errors during this window. During this timeframe, the following products will experience downtime: - SafeBase SFDC Managed App - SafeBase AIQA (Chrome Extension, web UI) - Submission - Processing - SafeBase Trust Center Viewing - SafeBase Trust Center Editing - SafeBase Account Management - SafeBase Access Request Management - SafeBase Access Request Submission Reason: Routine maintenance and performance upgrades to the database cluster. Actions being taken: Applying schema-safe upgrades and validating replication health. We expect services to return to normal once maintenance completes. If the end time changes, we will update this page immediately.

DB Scheduled Maintenance

Mar <var data-var='date'>31</var>, <var data-var='time'>16:48</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>30</var>, <var data-var='time'>03:35</var> PDT Investigating - US: On Monday, March 30th from 12:00 AM - 2:00 AM PDT all US Drata customers will be included in a scheduled maintenance window. APAC: On Monday, March 30th from 10:00 PM - 12:00 AM AEST all APAC Drata customers will be included in a scheduled maintenance window. EU: On Tuesday, March 31st from 10:00 PM - 12:00 AM CEST all EU Drata customers will be included in a scheduled maintenance window. During this time, you may experience brief disruptions in service, as processes may need to reconnect. We assure you that we will strive to minimize any inconvenience. We appreciate your understanding and support as we continue to improve our services. If you have any concerns or questions, please do not hesitate to contact us.

Drata US, EU and APAC API planned maintenance

Mar <var data-var='date'>31</var>, <var data-var='time'>16:32</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>31</var>, <var data-var='time'>10:29</var> PDT Update - We've identified the root cause of the login issue affecting Restricted Control Manager and Restricted Risk Manager roles and are actively working to mitigate. We'll provide another update once full access has been restored. Mar <var data-var='date'>31</var>, <var data-var='time'>09:30</var> PDT Investigating - We've identified an issue preventing users with the Restricted Control Manager and Restricted Risk Manager roles from logging in. Our team is currently investigating and will provide updates as more information becomes available.

Restricted Control Managers and Restricted Risk Managers Unable to Log In

Mar <var data-var='date'>16</var>, <var data-var='time'>12:16</var> PDT Resolved - Our team released an update to address this issue. Guest Admins should now be able to view clients within "Business Accounts" as expected. Mar <var data-var='date'>16</var>, <var data-var='time'>09:55</var> PDT Identified - Our team has identified a fix for this issue. We will reach out to update you upon deployment. Thank you for your continued patience.

Guest Admin Access

Feb <var data-var='date'>28</var>, <var data-var='time'>15:00</var> PST Resolved - This incident has been resolved.

Database Maintenance

Feb <var data-var='date'> 3</var>, <var data-var='time'>16:04</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'> 3</var>, <var data-var='time'>11:57</var> PST Update - Drata functionality is currently affected by elevated error rates caused by an upstream Cloudflare incident (https://www.cloudflarestatus.com/incidents/m1xvmqf37z97) Feb <var data-var='date'> 3</var>, <var data-var='time'>11:23</var> PST Update - Drata functionality has been restored. The elevated error rates were caused by an upstream Cloudflare incident (https://www.cloudflarestatus.com/incidents/jk2mx637l9k9) which has now been resolved. All systems are operating normally. Feb <var data-var='date'> 3</var>, <var data-var='time'>11:09</var> PST Update - **Status Update - Drata App Access Issues** We are currently experiencing elevated error rates affecting the Drata application at https://app.drata.com/. Users are unable to access the app across all functionality at this time. Our engineering team has been notified and is actively investigating the root cause. Initial analysis indicates the issue may be related to a recent deployment coinciding with a recent Cloudflare issue. At this time, we have no indication that background processing such as syncs or autopilot functionality have been affected. Our API infrastructure remains operational. Thank you for your patience as we work through this issue. Feb <var data-var='date'> 3</var>, <var data-var='time'>11:06</var> PST Investigating - We are experiencing elevated error rates affecting across all functionality. Our engineering team is actively investigating and working to restore normal service. We will provide updates as we learn more.

Drata app not loading correctly

Feb <var data-var='date'> 2</var>, <var data-var='time'>14:05</var> PST Resolved - Our 3rd party partner has come back online, and notifications are now being sent as usual. Feb <var data-var='date'> 2</var>, <var data-var='time'>14:03</var> PST Update - We are continuing to work on a fix for this issue. Feb <var data-var='date'> 2</var>, <var data-var='time'>13:10</var> PST Identified - We have identified an outage in our 3rd party notification provider that is impacting SafeBase's ability to send emails, Slack, and MS Teams messages. Once the 3rd party provider is back online, all previously unsent messages will be sent.

Notification outage

Dec <var data-var='date'>15</var>, <var data-var='time'>19:22</var> PST Resolved - A fix for the issue has been deployed. We will continue to monitor the situation. Dec <var data-var='date'>15</var>, <var data-var='time'>17:02</var> PST Monitoring - We have mitigated the issue with the delayed background jobs. We will continue to monitor the situation. Dec <var data-var='date'>15</var>, <var data-var='time'>16:24</var> PST Investigating - We have identified an issue delaying our background job processing. This is affecting things like downloads and policy appovals. We are actively working on a fix.

Background tasks delayed

Dec <var data-var='date'>11</var>, <var data-var='time'>14:41</var> PST Resolved - This incident has been resolved. Dec <var data-var='date'>11</var>, <var data-var='time'>10:51</var> PST Monitoring - Google has fixed their incident and our pipelines are working again. We are monitoring to make sure everything is stable. Dec <var data-var='date'>11</var>, <var data-var='time'>09:30</var> PST Identified - Google has identified the issue and has released the following update: We are experiencing an issue with Vertex AI Search AnswerQuery API & citation functionality in LLM API beginning on Wednesday, 2025-12-10 21:30 PST. Our engineering team has identified a mitigation and are working to deploy the fix to production. The mitigation is expected to complete by Thursday, 2025-12-11 10:00 PST. We will provide more information by Thursday, 2025-12-11 10:30 PST. Dec <var data-var='date'>11</var>, <var data-var='time'>05:36</var> PST Investigating - Google Cloud's Vertex AI API is currently experiencing an outage which is directly affecting SafeBase's AIQA, Ask AI, and AI Search features. We will update this incident as we receive more information.

SafeBase AI Questionnaire Service (AIQA) Down

Dec <var data-var='date'> 9</var>, <var data-var='time'>14:37</var> PST Resolved - The incident is resolved Dec <var data-var='date'> 9</var>, <var data-var='time'>04:25</var> PST Monitoring - A fix for the issue where Risk Management was displaying outdated data has been deployed. Team is monitoring to make sure that the issue has been resolved. Dec <var data-var='date'> 8</var>, <var data-var='time'>21:52</var> PST Investigating - Some customers may see outdated information displayed in the risk management module. Our team is actively working to resolve the issue as quickly as possible.

Risk Management displaying outdated data

Dec <var data-var='date'> 5</var>, <var data-var='time'>01:20</var> PST Resolved - Cloudflare has implemented a fix. All Drata sites are working as expected. Dec <var data-var='date'> 5</var>, <var data-var='time'>01:11</var> PST Investigating - Customers may experience issues loading app.drata.com, drata.com and Trust Center pages due to the current Cloudflare outage. We are actively investigating the situation and will keep you updated.

Issues loading Drata sites due to upstream provider outage

Dec <var data-var='date'> 4</var>, <var data-var='time'>02:50</var> PST Resolved - This incident is now resolved. Dec <var data-var='date'> 4</var>, <var data-var='time'>02:39</var> PST Monitoring - We identified the root cause and implemented a fix. Customers are able to login again to the application. Team is monitoring to make sure system availability is back to normal. Dec <var data-var='date'> 4</var>, <var data-var='time'>02:36</var> PST Investigating - Our team is currently investigating an issue in which customers can't login to Web Application in EU region.

Connectivity issues with EU API

Nov <var data-var='date'>18</var>, <var data-var='time'>07:13</var> PST Resolved - Our upstream provider, Cloudflare, has released a fix that restored the functionality. This is now resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>06:09</var> PST Investigating - Some customers may experience issues loading app.drata.com, drata.com and Trust Center pages due to the current Cloudflare outage. We are actively monitoring the situation and will keep you updated.

Nov <var data-var='date'>13</var>, <var data-var='time'>13:50</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'>12</var>, <var data-var='time'>16:59</var> PST Investigating - We've identified an issue impacting some customers in which security training compliance tests are unexpectedly failing. We are actively working on a fix.

Is SafeBase down?

SafeBase status is UP

Lastest published events

MSSP Tenant Access Issue

Some service users and auditors unable to access their own tenant

Policy Approvals Experiencing Disruptions

SafeBase Services, Components and Regions

Recent SafeBase events

MSSP Tenant Access Issue

Some service users and auditors unable to access their own tenant

Policy Approvals Experiencing Disruptions

System is undergoing a scheduled maintenance

US Public API unavailable

Salesforce Authentication Issue

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Is SafeBase down?

SafeBase status is UP

Lastest published events

MSSP Tenant Access Issue

Some service users and auditors unable to access their own tenant

Policy Approvals Experiencing Disruptions

SafeBase Services, Components and Regions

Recent SafeBase events

MSSP Tenant Access Issue

Some service users and auditors unable to access their own tenant

Policy Approvals Experiencing Disruptions

System is undergoing a scheduled maintenance

US Public API unavailable

Salesforce Authentication Issue

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!