Aug <var data-var='date'>20</var>, <var data-var='time'>18:00</var> PDT Resolved - This incident has been resolved. For approximately six minutes on August 20, a portion of requests to the SafeBase application failed to complete. Requests during this window may have returned errors or timed out. The cause was a change to our edge traffic filtering rules that applied more broadly than intended, which blocked a subset of legitimate traffic from reaching the service. Our automated monitoring detected the failure within two minutes. The change was reverted at 3:40 PM PT, and traffic was fully restored by 3:44 PM PT once the edge cache had cleared. No customer data was affected, and no action is required on your part. We are adding validation to our rule change process so that changes of this type cannot take effect without a scoped review. We’re posting this update after the fact for completeness and transparency. We apologize for the disruption.

Brief SafeBase App Request Failures

Aug <var data-var='date'>14</var>, <var data-var='time'>12:44</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>13</var>, <var data-var='time'>18:42</var> PDT Monitoring - The fix has been deployed and validated. We'll continue monitoring it. Aug <var data-var='date'>13</var>, <var data-var='time'>11:31</var> PDT Update - We're still validating the fix and will provide an update once it's deployed. Aug <var data-var='date'>11</var>, <var data-var='time'>14:06</var> PDT Update - We've identified an issue where some users may not receive the in-app notification when certain reports or exports finish generation. We have found no evidence that the underlying files fail to generate or are lost - the notification delivery is what's affected. We are actively working on the fix. We'll post the update on the progress. Aug <var data-var='date'>11</var>, <var data-var='time'>14:06</var> PDT Investigating - We are currently investigating this issue.

Report and export downloads not being delivered to some users

Jun <var data-var='date'>26</var>, <var data-var='time'>14:18</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>25</var>, <var data-var='time'>16:30</var> PDT Update - We have deployed the fix for the Bulk Action issue. Our team will continue to monitor before marking the issue as resolved. Jun <var data-var='date'>24</var>, <var data-var='time'>09:13</var> PDT Update - The team has identified a fix for the edge case and is continuing to work toward resolving the issue. Jun <var data-var='date'>23</var>, <var data-var='time'>11:37</var> PDT Update - Our team has found an edge case during validation and is working to resolve this issue prior to proceeding with deployment. Jun <var data-var='date'>22</var>, <var data-var='time'>16:35</var> PDT Update - We are currently validating the fix for the Bulk Actions issue. Once validation is complete, we will proceed with deployment. Jun <var data-var='date'>22</var>, <var data-var='time'>11:02</var> PDT Update - We've identified an issue with 'Bulk Actions' button on Personnel page and have temporarily disabled this functionality while we work on a resolution. Jun <var data-var='date'>22</var>, <var data-var='time'>11:01</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.

Bulk Actions on Personnel Degraded

Jun <var data-var='date'> 9</var>, <var data-var='time'>15:07</var> PDT Update - The Salesforce integration is fully restored. Between June 6 and June 8, a subset of customers experienced failures with Salesforce data lookups due to a refresh token expiration issue at our integration provider. We're working with our provider on permanent measures to prevent recurrence and will follow up with any affected customer if further action is needed on their side. We apologize for the disruption and appreciate your patience. Jun <var data-var='date'> 9</var>, <var data-var='time'>15:07</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'> 8</var>, <var data-var='time'>15:40</var> PDT Update - We're investigating an issue affecting the Salesforce integration for a subset of customers. Salesforce data lookups are intermittently failing due to an authentication issue with our integration provider. SafeBase itself remains fully operational, and no customer data is affected. We are engaged with our provider on a resolution. Jun <var data-var='date'> 8</var>, <var data-var='time'>15:38</var> PDT Investigating - We are currently investigating this issue.

SafeBase  Salesforce integration degradation

Jun <var data-var='date'> 4</var>, <var data-var='time'>10:29</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'> 4</var>, <var data-var='time'>09:29</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 4</var>, <var data-var='time'>09:29</var> PDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'> 4</var>, <var data-var='time'>09:29</var> PDT Update - Upstream provider has stablized, and reported the issue has been resolved. The degredaded performance has been eliminated for the last 30 minutes, and is expected to be resolved. Jun <var data-var='date'> 4</var>, <var data-var='time'>09:24</var> PDT Update - We are seeing an elevated number of errors on AIQA related to degraded performance of an upstream provider. The impact is isolated to AIQA. We are monitoring closely and will provide updates as they become available. Jun <var data-var='date'> 4</var>, <var data-var='time'>09:22</var> PDT Investigating - We are currently investigating this issue.

Degraded AIQA Performance

Jun <var data-var='date'> 1</var>, <var data-var='time'>15:00</var> PDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 1</var>, <var data-var='time'>13:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>29</var>, <var data-var='time'>00:28</var> PDT Scheduled - On Monday, June 1st from 22:00 – 00:00 CEST, all EU Drata customers will be included in a scheduled maintenance window. During this time, you may experience brief disruptions in service, as processes may need to reconnect. We assure you that we will strive to minimize any inconvenience. We appreciate your understanding and support as we continue to improve our services. If you have any concerns or questions, please do not hesitate to contact us.

Drata EU API planned maintenance

Jun <var data-var='date'> 1</var>, <var data-var='time'>07:00</var> PDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 1</var>, <var data-var='time'>05:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>29</var>, <var data-var='time'>00:55</var> PDT Scheduled - On Monday, June 1st from 10:00 PM – 12:00 AM AEST, all APAC Drata customers will be included in a scheduled maintenance window. During this time, you may experience brief disruptions in service, as processes may need to reconnect. We assure you that we will strive to minimize any inconvenience. We appreciate your understanding and support as we continue to improve our services. If you have any concerns or questions, please do not hesitate to contact us.

Drata APAC API planned maintenance

Jun <var data-var='date'> 1</var>, <var data-var='time'>02:00</var> PDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 1</var>, <var data-var='time'>00:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>29</var>, <var data-var='time'>00:26</var> PDT Scheduled - On Monday, June 1st from 12:00 AM – 2:00 AM PDT, all US Drata customers will be included in a scheduled maintenance window. During this time, you may experience brief disruptions in service, as processes may need to reconnect. We assure you that we will strive to minimize any inconvenience. We appreciate your understanding and support as we continue to improve our services. If you have any concerns or questions, please do not hesitate to contact us.

Drata US planned maintenance

May <var data-var='date'>29</var>, <var data-var='time'>07:27</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>22</var>, <var data-var='time'>10:11</var> PDT Update - Fix is being tested. May <var data-var='date'>22</var>, <var data-var='time'>09:58</var> PDT Update - We've identified an issue impacting some customers in which some users who have service user and auditor accounts are unable to access their own tenant. We are actively working on a fix. May <var data-var='date'>22</var>, <var data-var='time'>09:56</var> PDT Investigating - We are currently investigating this issue.

Some service users and auditors unable to access their own tenant

May <var data-var='date'>25</var>, <var data-var='time'>07:22</var> PDT Update - The incident is resolved May <var data-var='date'>25</var>, <var data-var='time'>07:22</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>22</var>, <var data-var='time'>16:55</var> PDT Monitoring - A fix for the issue has been deployed. Policy Approvals are now fully operational May <var data-var='date'>22</var>, <var data-var='time'>07:50</var> PDT Update - We are aware that some customers may be experiencing issues with policy approvals. Our team is actively working to resolve this as soon as possible. May <var data-var='date'>22</var>, <var data-var='time'>07:49</var> PDT Identified - The issue has been identified and a fix is being implemented.

Policy Approvals Experiencing Disruptions

May <var data-var='date'>22</var>, <var data-var='time'>12:07</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>22</var>, <var data-var='time'>08:48</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>20</var>, <var data-var='time'>10:59</var> PDT Update - We’re investigating an issue impacting access to Drata for a subset of customers who are working with managed security service providers (MSSPs). We’ve identified the problem and are actively working on a fix. We’ll continue to share updates as progress is made. May <var data-var='date'>20</var>, <var data-var='time'>10:56</var> PDT Identified - The issue has been identified and a fix is being implemented.

MSSP Tenant Access Issue

THIS IS A SCHEDULED EVENT May <var data-var='date'>18</var>, <var data-var='time'>01:15</var> PDT &nbsp;-&nbsp; Oct <var data-var='date'>17</var>, <var data-var='time'>03:15</var> PDT May <var data-var='date'>18</var>, <var data-var='time'>01:13</var> PDT Scheduled - Some customers may be experiencing gaps in automated monitoring for resources in the AWS me-central-1 (UAE) and me-south-1 (Bahrain) regions. Due to ongoing service disruptions in these regions, we have temporarily disabled Drata's automated monitoring (data syncs and tests) for both regions. This change prevents test errors and instability for customers with infrastructure there. We are unsure when the situation will resolve but will continue to monitor for new changes.

System is undergoing a scheduled maintenance

May <var data-var='date'>14</var>, <var data-var='time'>06:36</var> PDT Resolved - After monitoring for an extended time we've confirmed US Public API has been stable since we've introduced the updates earlier. The incident is resolved. May <var data-var='date'>14</var>, <var data-var='time'>05:35</var> PDT Monitoring - Updates have been deployed. US Public API is available again. We're monitoring to ensure all affected areas are resolved. May <var data-var='date'>14</var>, <var data-var='time'>04:53</var> PDT Identified - Our team has identified the root cause. We're actively working on a fix. May <var data-var='date'>14</var>, <var data-var='time'>03:54</var> PDT Investigating - Public API in the US region is currently unavailable. We're investigating and will provide updates as they become available.

US Public API unavailable

May <var data-var='date'>12</var>, <var data-var='time'>17:01</var> PDT Resolved - After monitoring, this incident has been resolved. If you experience any further issues with the integration, please reach out to SafeBase Technical Support. May <var data-var='date'> 7</var>, <var data-var='time'>17:54</var> PDT Monitoring - We are monitoring the impact of the Salesforce Authentication Issues we identified earlier today. Customers should see the current status of their Salesforce integration in SafeBase Settings -> Integrations. If any refresh attempts of the connection fail, please reach out to SafeBase Technical Support.

Salesforce Authentication Issue

May <var data-var='date'> 8</var>, <var data-var='time'>12:18</var> PDT Resolved - This incident has been resolved. May <var data-var='date'> 8</var>, <var data-var='time'>11:52</var> PDT Monitoring - Our engineering team has applied a fix and will continue to monitor for any issues. May <var data-var='date'> 8</var>, <var data-var='time'>08:54</var> PDT Investigating - We are investigating an issue where real-time in-app notifications and status updates are not being delivered to some users. Features that rely on live updates may appear to be stuck loading or may not reflect the latest status without a manual page refresh. Affected functionality may include: - AI workflow progress and completion notifications - Approval workflow status updates - Policy suggestion progress - Monitor test results - Vendor assessment updates - Bulk operation completion alerts - General in-app notifications Workaround: Manually refreshing the page or logging out and back in will restore real-time updates temporarily. Our engineering team has identified the likely cause and is actively working on a fix. We will provide updates as the investigation progresses.

Real-time notifications delayed or not appearing

May <var data-var='date'> 7</var>, <var data-var='time'>11:26</var> PDT Resolved - The issue with our Salesforce Integration Partner has been resolved* * According to our Salesforce Integration Partner, some customers may still be experiencing authentication failures. Re-authenticating their Salesforce connection in the SafeBase app will resolve these errors. May <var data-var='date'> 7</var>, <var data-var='time'>10:08</var> PDT Update - We are continuing to work on a fix for this issue. May <var data-var='date'> 7</var>, <var data-var='time'>10:07</var> PDT Identified - We're aware of an issue with our Salesforce Integration Provider, which could cause your Salesforce connection to show as having an "Authentication issue". This is not affecting all customers. They are investigating and will let us know as soon as we can advise the best course of action. Fully re-authenticating to Salesforce seems to fix the issue but we still working to confirm that.

May <var data-var='date'> 4</var>, <var data-var='time'>12:19</var> PDT Resolved - Security Trainings have been properly synced into Drata, and the corresponding compliance checks have been updated accordingly. Apr <var data-var='date'>28</var>, <var data-var='time'>14:02</var> PDT Monitoring - Our team has mitigated issue where Security Awareness Trainings were not properly reflected within Personnel Records right after completion. Apr <var data-var='date'>28</var>, <var data-var='time'>10:09</var> PDT Investigating - Our team is currently investigating an issue where completed Security Reviews are not being reflected in Training Records. We will provide updates as they become available.

Completed Security Trainings Not Reflected Properly in Personnel Records

Apr <var data-var='date'>23</var>, <var data-var='time'>11:42</var> PDT Resolved - The incident has been resolved. The queue is back to normal and processing all tasks on time. Apr <var data-var='date'>23</var>, <var data-var='time'>10:36</var> PDT Monitoring - A fix for the issue with Automatic Compliance tests results has been deployed. The queue is re-processing. We are actively monitoring the remediation status. Apr <var data-var='date'>23</var>, <var data-var='time'>09:34</var> PDT Investigating - Our team is currently investigating an issue causing some Automatic Compliance test results to be globally delayed. During this time, you may see workflows remain in the “testing” state longer than expected while we work on a fix. At this point, we do not anticipate any data loss, as workflows are being safely queued in our backend system.

Some Automatic Compliance tests are delayed

Apr <var data-var='date'>16</var>, <var data-var='time'>14:46</var> PDT Resolved - The issue has been resolved. Apr <var data-var='date'>16</var>, <var data-var='time'>13:48</var> PDT Identified - The fix for the magic link timeout delay has been deployed and is being validated. Apr <var data-var='date'>16</var>, <var data-var='time'>11:08</var> PDT Investigating - We are investigating an increase in magic link timeouts on Drata api. We have identified the issue and the fix is in progress.

Drata API Magic Link Timeouts

Apr <var data-var='date'> 1</var>, <var data-var='time'>19:13</var> PDT Completed - Maintenance is now complete. All systems are operational at normal capacity. Apr <var data-var='date'> 1</var>, <var data-var='time'>19:13</var> PDT Verifying - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 1</var>, <var data-var='time'>19:02</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>31</var>, <var data-var='time'>13:54</var> PDT Scheduled - Status: Maintenance (scheduled) Scope: Primary database cluster Impact: All services that require database access will be unavailable or may return errors during this window. During this timeframe, the following products will experience downtime: - SafeBase SFDC Managed App - SafeBase AIQA (Chrome Extension, web UI) - Submission - Processing - SafeBase Trust Center Viewing - SafeBase Trust Center Editing - SafeBase Account Management - SafeBase Access Request Management - SafeBase Access Request Submission Reason: Routine maintenance and performance upgrades to the database cluster. Actions being taken: Applying schema-safe upgrades and validating replication health. We expect services to return to normal once maintenance completes. If the end time changes, we will update this page immediately.

DB Scheduled Maintenance

Mar <var data-var='date'>31</var>, <var data-var='time'>16:48</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>30</var>, <var data-var='time'>03:35</var> PDT Investigating - US: On Monday, March 30th from 12:00 AM - 2:00 AM PDT all US Drata customers will be included in a scheduled maintenance window. APAC: On Monday, March 30th from 10:00 PM - 12:00 AM AEST all APAC Drata customers will be included in a scheduled maintenance window. EU: On Tuesday, March 31st from 10:00 PM - 12:00 AM CEST all EU Drata customers will be included in a scheduled maintenance window. During this time, you may experience brief disruptions in service, as processes may need to reconnect. We assure you that we will strive to minimize any inconvenience. We appreciate your understanding and support as we continue to improve our services. If you have any concerns or questions, please do not hesitate to contact us.

Drata US, EU and APAC API planned maintenance

Mar <var data-var='date'>31</var>, <var data-var='time'>16:32</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>31</var>, <var data-var='time'>10:29</var> PDT Update - We've identified the root cause of the login issue affecting Restricted Control Manager and Restricted Risk Manager roles and are actively working to mitigate. We'll provide another update once full access has been restored. Mar <var data-var='date'>31</var>, <var data-var='time'>09:30</var> PDT Investigating - We've identified an issue preventing users with the Restricted Control Manager and Restricted Risk Manager roles from logging in. Our team is currently investigating and will provide updates as more information becomes available.

Restricted Control Managers and Restricted Risk Managers Unable to Log In

Mar <var data-var='date'>16</var>, <var data-var='time'>12:16</var> PDT Resolved - Our team released an update to address this issue. Guest Admins should now be able to view clients within "Business Accounts" as expected. Mar <var data-var='date'>16</var>, <var data-var='time'>09:55</var> PDT Identified - Our team has identified a fix for this issue. We will reach out to update you upon deployment. Thank you for your continued patience.

Guest Admin Access

Feb <var data-var='date'>28</var>, <var data-var='time'>15:00</var> PST Resolved - This incident has been resolved.

Database Maintenance

Feb <var data-var='date'> 3</var>, <var data-var='time'>16:04</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'> 3</var>, <var data-var='time'>11:57</var> PST Update - Drata functionality is currently affected by elevated error rates caused by an upstream Cloudflare incident (https://www.cloudflarestatus.com/incidents/m1xvmqf37z97) Feb <var data-var='date'> 3</var>, <var data-var='time'>11:23</var> PST Update - Drata functionality has been restored. The elevated error rates were caused by an upstream Cloudflare incident (https://www.cloudflarestatus.com/incidents/jk2mx637l9k9) which has now been resolved. All systems are operating normally. Feb <var data-var='date'> 3</var>, <var data-var='time'>11:09</var> PST Update - **Status Update - Drata App Access Issues** We are currently experiencing elevated error rates affecting the Drata application at https://app.drata.com/. Users are unable to access the app across all functionality at this time. Our engineering team has been notified and is actively investigating the root cause. Initial analysis indicates the issue may be related to a recent deployment coinciding with a recent Cloudflare issue. At this time, we have no indication that background processing such as syncs or autopilot functionality have been affected. Our API infrastructure remains operational. Thank you for your patience as we work through this issue. Feb <var data-var='date'> 3</var>, <var data-var='time'>11:06</var> PST Investigating - We are experiencing elevated error rates affecting across all functionality. Our engineering team is actively investigating and working to restore normal service. We will provide updates as we learn more.

Is SafeBase down?

SafeBase status is UP

Lastest published events

Brief SafeBase App Request Failures

Report and export downloads not being delivered to some users

Bulk Actions on Personnel Degraded

SafeBase Services, Components and Regions

Recent SafeBase events

Brief SafeBase App Request Failures

Report and export downloads not being delivered to some users

Bulk Actions on Personnel Degraded

SafeBase Salesforce integration degradation

Degraded AIQA Performance

Drata EU API planned maintenance