Apr <var data-var='date'> 1</var>, <var data-var='time'>19:13</var> PDT Completed - Maintenance is now complete. All systems are operational at normal capacity.Apr <var data-var='date'> 1</var>, <var data-var='time'>19:13</var> PDT Verifying - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr <var data-var='date'> 1</var>, <var data-var='time'>19:02</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>31</var>, <var data-var='time'>13:54</var> PDT Scheduled - Status: Maintenance (scheduled) Scope: Primary database cluster Impact: All services that require database access will be unavailable or may return errors during this window. During this timeframe, the following products will experience downtime: - SafeBase SFDC Managed App - SafeBase AIQA (Chrome Extension, web UI) - Submission - Processing - SafeBase Trust Center Viewing - SafeBase Trust Center Editing - SafeBase Account Management - SafeBase Access Request Management - SafeBase Access Request Submission Reason: Routine maintenance and performance upgrades to the database cluster. Actions being taken: Applying schema-safe upgrades and validating replication health. We expect services to return to normal once maintenance completes. If the end time changes, we will update this page immediately.

DB Scheduled Maintenance

Feb <var data-var='date'> 2</var>, <var data-var='time'>14:05</var> PST Resolved - Our 3rd party partner has come back online, and notifications are now being sent as usual.Feb <var data-var='date'> 2</var>, <var data-var='time'>14:03</var> PST Update - We are continuing to work on a fix for this issue.Feb <var data-var='date'> 2</var>, <var data-var='time'>13:10</var> PST Identified - We have identified an outage in our 3rd party notification provider that is impacting SafeBase's ability to send emails, Slack, and MS Teams messages. Once the 3rd party provider is back online, all previously unsent messages will be sent.

Notification outage

Dec <var data-var='date'>11</var>, <var data-var='time'>14:41</var> PST Resolved - This incident has been resolved.Dec <var data-var='date'>11</var>, <var data-var='time'>10:51</var> PST Monitoring - Google has fixed their incident and our pipelines are working again. We are monitoring to make sure everything is stable.Dec <var data-var='date'>11</var>, <var data-var='time'>09:30</var> PST Identified - Google has identified the issue and has released the following update: We are experiencing an issue with Vertex AI Search AnswerQuery API & citation functionality in LLM API beginning on Wednesday, 2025-12-10 21:30 PST. Our engineering team has identified a mitigation and are working to deploy the fix to production. The mitigation is expected to complete by Thursday, 2025-12-11 10:00 PST. We will provide more information by Thursday, 2025-12-11 10:30 PST.Dec <var data-var='date'>11</var>, <var data-var='time'>05:36</var> PST Investigating - Google Cloud's Vertex AI API is currently experiencing an outage which is directly affecting SafeBase's AIQA, Ask AI, and AI Search features. We will update this incident as we receive more information.

SafeBase AI Questionnaire Service (AIQA) Down

Nov <var data-var='date'>18</var>, <var data-var='time'>07:14</var> PST Resolved - Our upstream provider, Cloudflare, has released a fix that restored the functionality. This is now resolved.Nov <var data-var='date'>18</var>, <var data-var='time'>06:57</var> PST Monitoring - Cloudflare has implemented a fix and we are monitoring for any issues.Nov <var data-var='date'>18</var>, <var data-var='time'>06:17</var> PST Identified - Some customers may experience issues loading app.safebase.io, safebase.com and Public Trust Center pages due to the current Cloudflare outage. We are actively monitoring the situation and will keep you updated.

Cloudflare Experiencing Issues

Oct <var data-var='date'>30</var>, <var data-var='time'>18:05</var> PDT Resolved - The incident has been resolvedOct <var data-var='date'>30</var>, <var data-var='time'>17:18</var> PDT Investigating - In the last few hours we've noticed increased errors rates from Google's AI infrastructure, which powers AIQA and the Trust Library Answering feature. We are working with Google and they are investigating the issue.

Partial Outage for AI Answering

Oct <var data-var='date'>30</var>, <var data-var='time'>03:00</var> PDT Completed - The scheduled maintenance has been completed.Oct <var data-var='date'>30</var>, <var data-var='time'>01:30</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'>29</var>, <var data-var='time'>06:48</var> PDT Scheduled - On October 30, 2025, at 1:30 AM PST, our engineering team will perform scheduled maintenance on the SafeBase production database. This maintenance is expected to last approximately 90 minutes, in which the app might be down for up to 10-15 minutes. Once the maintenance is complete, all services will automatically resume normal operation. Thank you for your patience and understanding as we continue to enhance the reliability and performance of our platform.

DB maintenance

Aug <var data-var='date'>14</var>, <var data-var='time'>09:34</var> PDT Resolved - The issue is resolved, all emails are being sent out as usual.Aug <var data-var='date'>14</var>, <var data-var='time'>09:33</var> PDT Update - We are continuing to monitor for any further issues.Aug <var data-var='date'>14</var>, <var data-var='time'>09:28</var> PDT Monitoring - The issue was resolved, we're monitoring to ensure all emails go out and the issue doesn't re-occur.Aug <var data-var='date'>14</var>, <var data-var='time'>09:14</var> PDT Identified - An outage has caused an issue in sending emails resulting in all emails being stuck. We have found the issue and are working on a solution.

Email outage 08/14/2025

Jul <var data-var='date'>21</var>, <var data-var='time'>13:17</var> PDT Resolved - This incident has now been resolved, and we have implemented a safety measure to counteract future regressions of this nature.Jul <var data-var='date'>21</var>, <var data-var='time'>12:41</var> PDT Investigating - We are experiencing an outage with our AI document processing provider, causing AIQA runs to fail. We are investigating the issue in order to determine root cause and possible mitigation. We will post another update at 4:00PM EST.

AIQA Processing

Jun <var data-var='date'>12</var>, <var data-var='time'>14:32</var> PDT Resolved - This incident has been resolved.Jun <var data-var='date'>12</var>, <var data-var='time'>14:03</var> PDT Update - We are beginning to see signs of resolution for the GCP outage that impacted the globe, and extremely impacted GCP's us-central1. We are continuing to explore application behavior to determine whether the outage is fully mitigated.Jun <var data-var='date'>12</var>, <var data-var='time'>12:54</var> PDT Update - We are continuing to monitor the GCP major outage and will provide additional updates when available. Affected services still consist of: - Downloading, viewing and uploading documents - AIQA - Analytics Dashboards (Explo) - Trust Center Preview mode - Questionnaire upload and download - Custom icons, favicon - Clickwrap NDAJun <var data-var='date'>12</var>, <var data-var='time'>12:40</var> PDT Update - Google Cloud Platform reports that the outage is nearing resolution. https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsWJun <var data-var='date'>12</var>, <var data-var='time'>12:26</var> PDT Monitoring - We are continuing to monitor the situation. Here is a summary of the impact of the outage: Unaffected services: - Visit Public Trust Center - Knowledge Base Managment - Documents Download - Trust Center Editor - Linking Documents - Trust Center Updates - Account members can view private content but cannot download content Affected services: - Downloading, viewing and uploading documents - AIQA - Analytics Dashboards (Explo) - Preview mode is down - Questionnaire upload and download - Custom icons, favicon - Account pages can be slow to load - Clickwrap NDAJun <var data-var='date'>12</var>, <var data-var='time'>12:24</var> PDT Update - We are continuing to monitor the situation. Here is a summary of the impact of the outage: Unaffected services: - Visit Public Trust Center - Knowledge Base Managment - Documents Download - Trust Center Editor - Linking Documents - Trust Center Updates - Account members can view private content but cannot download content Affected services: - Downloading, viewing and uploading documents - AIQA - Analytics Dashboards (Explo) - Preview mode is down - Questionnaire upload and download - Custom icons, favicon - Account pages can be slow to load - Clickwrap NDAJun <var data-var='date'>12</var>, <var data-var='time'>12:09</var> PDT Update - We are experiencing this issue due to the multi-regional GCP outage. Check their status page here: https://status.cloud.google.com/Jun <var data-var='date'>12</var>, <var data-var='time'>12:04</var> PDT Identified - We are currently investigating this issue.

GCP Global Outage

Jun <var data-var='date'>10</var>, <var data-var='time'>19:57</var> PDT Resolved - The vendor has resolved the issue and the dashboards are operational againJun <var data-var='date'>10</var>, <var data-var='time'>06:30</var> PDT Identified - Our dashboard provider is having an outage, which is causing the dashboards in the app to fail. We are closely monitoring the situation. More information can be seen at https://status.explo.co/

Dashboards are down

May <var data-var='date'>29</var>, <var data-var='time'>11:59</var> PDT Resolved - This was a downstream GCP issue which has since been resolved.May <var data-var='date'>29</var>, <var data-var='time'>08:57</var> PDT Investigating - We are currently investigating this issue.

Questionnaire Experience Degradation

Mar <var data-var='date'>13</var>, <var data-var='time'>08:13</var> PDT Resolved - A connection with third-party service that was interrupted due to scheduled maintenance. This caused our settings page to become briefly unavailable. The issue has been resolved, and new monitoring tasks have been added to prevent similar issues in the future.Mar <var data-var='date'>13</var>, <var data-var='time'>08:10</var> PDT Update - We are continuing to investigate this issue.Mar <var data-var='date'>13</var>, <var data-var='time'>07:32</var> PDT Investigating - We are currently investigating this issue.

SafeBase Trust Center Settings currently experiencing timeout issues

Oct <var data-var='date'>11</var>, <var data-var='time'>09:06</var> PDT Resolved - The SafeBase team identified the problem and released a hotfix.Oct <var data-var='date'>11</var>, <var data-var='time'>07:58</var> PDT Identified - The issue has been identified and a fix is being implemented.

Feature degradation - PDF File viewer issue

Sep <var data-var='date'> 1</var>, <var data-var='time'>13:22</var> PDT Resolved - All free TCs proxied through Fly.io should be back online. We will continue to still monitoring to ensure things remain stable.Sep <var data-var='date'> 1</var>, <var data-var='time'>13:00</var> PDT Investigating - Our Fly.io reverse proxy is currently down due to a Fly.io issue. We are working with them to restore access as soon as possible. This only affects free customers whose public Trust Centers are proxied through Fly.

Fly.io Down

Apr <var data-var='date'> 5</var>, <var data-var='time'>06:15</var> PDT Resolved - The incident is resolved.Apr <var data-var='date'> 4</var>, <var data-var='time'>07:22</var> PDT Monitoring - A fix has been implemented, we are continuing to monitor the issue.Apr <var data-var='date'> 4</var>, <var data-var='time'>07:08</var> PDT Investigating - We are currently experiencing an outage with our email and Slack messages. This means that all emails and Slack messages are not sent at this point in time.

Email and Slack connection issues

Oct <var data-var='date'>30</var>, <var data-var='time'>07:54</var> PDT Resolved - This has been fixed.Oct <var data-var='date'>30</var>, <var data-var='time'>07:32</var> PDT Investigating - Our Fly.io reverse proxy is currently down due to a Fly.io issue. We are working with them to restore access as soon as possible. This only affects customers whose public Trust Centers are proxied through Fly.

Oct <var data-var='date'>12</var>, <var data-var='time'>14:55</var> PDT Resolved - This incident has been resolved.Oct <var data-var='date'>12</var>, <var data-var='time'>13:29</var> PDT Monitoring - A hotfix has been released and we are monitoring for continued issues.Oct <var data-var='date'>12</var>, <var data-var='time'>08:01</var> PDT Investigating - We are currently investigating an issue with Tray.io, our middleware provider that allows for HubSpot, Salesforce, and Jira integrations. We are engaged with the provider and are working with them to restore service ASAP.

Issues with Tray integration middleware.

Oct <var data-var='date'>12</var>, <var data-var='time'>09:51</var> PDT Resolved - The DDoS attack has been stopped and we have added additional mitigations to reduce the risk of future DDoS attacks.Oct <var data-var='date'>12</var>, <var data-var='time'>09:03</var> PDT Identified - We are experiencing a DDOS attack, we are handling it now.

Page is slowly response

Aug <var data-var='date'>29</var>, <var data-var='time'>16:28</var> PDT Resolved - All emails in the backlog have been processed.Aug <var data-var='date'>29</var>, <var data-var='time'>14:06</var> PDT Update - Emails that were not delivered during this outage are now being sent out. We appreciate your patience as we ramp back up to full operational capacity.Aug <var data-var='date'>29</var>, <var data-var='time'>13:01</var> PDT Monitoring - A fix has been deployed and we are monitoring. Emails that were backed up during the outage will be processed shortly.Aug <var data-var='date'>29</var>, <var data-var='time'>11:49</var> PDT Update - Courier has noted another fix is on the way that will require another 60 minutes. We appreciate your patience.Aug <var data-var='date'>29</var>, <var data-var='time'>09:54</var> PDT Identified - The downstream vendor, Courier, has identified the bug on their end and are working on deploying the fix now. The ETA is 90 minutes. We will be working with them to send out any queued emails that were generated during this outage.Aug <var data-var='date'>29</var>, <var data-var='time'>09:07</var> PDT Update - We are continuing to investigate this issue.Aug <var data-var='date'>29</var>, <var data-var='time'>09:06</var> PDT Investigating - We have temporarily stopped email notifications until our email provider has a fix in place.Aug <var data-var='date'>29</var>, <var data-var='time'>09:03</var> PDT Identified - The issue is with our email infrastructure provider. We are working with them to resolve the issue urgently. Some customers might be receiving duplicate emails.Aug <var data-var='date'>29</var>, <var data-var='time'>08:09</var> PDT Investigating - We are investigating an issue where certain trust center updates are sending repeatedly to recipients if uploaded via a CSV.

Email notifications sending excessively

Aug <var data-var='date'>16</var>, <var data-var='time'>18:33</var> PDT Resolved - This was determined to be due to a downstream issue from Cloudflare, who have since issued a fix.Aug <var data-var='date'>16</var>, <var data-var='time'>14:00</var> PDT Identified - We have identified the root cause and are working with our infrastructure provider to resolve those issues. Customers experiencing a hangup issue can refresh the browser, or go directly to app.safebase.io again in order to work around this in the meantime.Aug <var data-var='date'>16</var>, <var data-var='time'>09:23</var> PDT Investigating - The issues are still not completely over.Aug <var data-var='date'>16</var>, <var data-var='time'>08:17</var> PDT Monitoring - We have deployed a fix and we're monitoring to make sure the issue isn't happening anymore.Aug <var data-var='date'>16</var>, <var data-var='time'>07:44</var> PDT Investigating - The app sometimes hands up for some users. We are investigating the root cause

Intermittent app hanging

Jul <var data-var='date'> 6</var>, <var data-var='time'>07:57</var> PDT Resolved - This issue has been resolved and the app should be functioning as normal again.Jul <var data-var='date'> 5</var>, <var data-var='time'>16:05</var> PDT Monitoring - We have identified the issue as a DDoS attack against our app. We have blocked the attack and we are monitoring the situation.Jul <var data-var='date'> 5</var>, <var data-var='time'>11:10</var> PDT Investigating - We have received reports that users are currently seeing periodic 500 errors for our main application. We are investigating and will provide an update as soon as we can.

500 errors on main SafeBase application

Jun <var data-var='date'>14</var>, <var data-var='time'>18:29</var> PDT Resolved - This incident has been resolved and all emails have been sentJun <var data-var='date'>14</var>, <var data-var='time'>10:21</var> PDT Update - The issue has been resolved. We are verifying that all emails that had failed get resent properlyJun <var data-var='date'>13</var>, <var data-var='time'>14:40</var> PDT Monitoring - Emails should be returning to normal. Our engineering team will continue to monitor.Jun <var data-var='date'>13</var>, <var data-var='time'>12:41</var> PDT Identified - We are currently having an issue with our email infrastructure service and emails are not being sent out.

Emails not sending out

Jun <var data-var='date'> 6</var>, <var data-var='time'>17:00</var> PDT Resolved - The issue has been resolvedJun <var data-var='date'> 6</var>, <var data-var='time'>16:23</var> PDT Identified - The Portal management page (/portal) in app.safebase.io is not working for some customers. Public portals are working as normal. We are working on the issue and it should be resolved within an hour.

Portal Management Page is down

May <var data-var='date'> 6</var>, <var data-var='time'>09:00</var> PDT Completed - The scheduled maintenance has been completed.May <var data-var='date'> 6</var>, <var data-var='time'>08:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr <var data-var='date'>28</var>, <var data-var='time'>08:58</var> PDT Scheduled - We will be upgrading our DB instance to a larger machine to improve our performance and account for our recent growth. The app might be down for a few minutes while the instance restarts.

DB Upgrade

Mar <var data-var='date'>22</var>, <var data-var='time'>22:11</var> PDT Resolved - The error seems to have just been a slight delay, no user impact has occurred.Mar <var data-var='date'>22</var>, <var data-var='time'>22:00</var> PDT Identified - We have noticed an error causing emails to not be sent in some cases. We are currently investigating.

Is SafeBase down?

SafeBase status is UP

Lastest published events

DB Scheduled Maintenance

Notification outage

SafeBase AI Questionnaire Service (AIQA) Down

SafeBase Services, Components and Regions

Recent SafeBase events

DB Scheduled Maintenance

Notification outage

SafeBase AI Questionnaire Service (AIQA) Down

Cloudflare Experiencing Issues

Partial Outage for AI Answering

DB maintenance

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Is SafeBase down?

SafeBase status is UP

Lastest published events

DB Scheduled Maintenance

Notification outage

SafeBase AI Questionnaire Service (AIQA) Down

SafeBase Services, Components and Regions

Recent SafeBase events

DB Scheduled Maintenance

Notification outage

SafeBase AI Questionnaire Service (AIQA) Down

Cloudflare Experiencing Issues

Partial Outage for AI Answering

DB maintenance

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!