Jun <var data-var='date'>20</var>, <var data-var='time'>08:54</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>20</var>, <var data-var='time'>06:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>15</var>, <var data-var='time'>16:42</var> CEST Scheduled - To ensure we can keep up with the increased demand for our platform, we will perform scheduled maintenance on our database servers on Saturday, the 20th of June, from 6:00 am to 4:00 pm CET. Everything will remain available during most of this maintenance period, with potentially 1-2 minutes of slower response times as we finalise this maintenance.

Scheduled Maintenance - Database Servers

May <var data-var='date'> 7</var>, <var data-var='time'>12:38</var> CEST Resolved - This incident has been resolved May <var data-var='date'> 7</var>, <var data-var='time'>11:39</var> CEST Investigating - We're investigating reports of the web app getting stuck on loading. Our team is looking into it now. We'll share an update as soon as we know more.

Web app loading issues

Feb <var data-var='date'>13</var>, <var data-var='time'>09:33</var> CET Resolved - This incident has been resolved. Feb <var data-var='date'>12</var>, <var data-var='time'>19:51</var> CET Identified - We are currently experiencing performance issues with some multi-action items. Any multi-actions on expenses are scheduled, but they might take longer to execute than normal Our team is actively working on a solution, and we will provide updates as soon as we have more information.

Degraded performance multi-action

Feb <var data-var='date'>12</var>, <var data-var='time'>19:16</var> CET Resolved - This incident has been resolved. Feb <var data-var='date'>12</var>, <var data-var='time'>17:24</var> CET Identified - We are currently experiencing performance issues with some multi-action items. Any multi-actions on expenses are scheduled, but they might take longer to execute than normal Our team is actively working on a solution, and we will provide updates as soon as we have more information.

Feb <var data-var='date'> 9</var>, <var data-var='time'>23:10</var> CET Resolved - This incident has been resolved. Feb <var data-var='date'> 9</var>, <var data-var='time'>18:29</var> CET Monitoring - Several multi-action operations on expenses got delayed, but have now been completed. We will continue monitoring. Feb <var data-var='date'> 9</var>, <var data-var='time'>14:05</var> CET Investigating - Recently, some customers have been experiencing issues when reporting expenses. We are investigating the problem.

Unable to report expenses

Jan <var data-var='date'> 7</var>, <var data-var='time'>17:35</var> CET Resolved - The issue has been fully resolved. No workarounds needed. Jan <var data-var='date'> 7</var>, <var data-var='time'>13:55</var> CET Identified - Some users are currently experiencing issues loading the expense overview and details on the web app. The mobile app works fine. A temporary workaround if your expenses are not loading on the web app: - Use an incognito/private window. - Use the mobile app. (This does not solve some projects/custom fields that might not be loading on the expense details in web.) Our team is actively working on a full solution, and we will provide updates as soon as we have more information.

Issues with expense overview/details on Web

Dec <var data-var='date'>10</var>, <var data-var='time'>18:15</var> CET Resolved - We’ve increased our baseline server capacity to better accommodate the higher end-of-year traffic. This improvement will stabilise performance during sudden peak demands and request surges. Dec <var data-var='date'>10</var>, <var data-var='time'>09:55</var> CET Investigating - We are currently experiencing some performance issues on our platform. Our team is actively working on a solution and we will provide updates as soon as we have more information.

Degraded performance

Dec <var data-var='date'> 9</var>, <var data-var='time'>18:55</var> CET Resolved - This incident has been resolved. Dec <var data-var='date'> 9</var>, <var data-var='time'>11:58</var> CET Investigating - We are currently experiencing some performance issues on our platform. Our team is actively working on a solution and we will provide updates as soon as we have more information.

Dec <var data-var='date'> 5</var>, <var data-var='time'>10:23</var> CET Resolved - This incident has been resolved Dec <var data-var='date'> 5</var>, <var data-var='time'>10:14</var> CET Monitoring - A fix has been implemented at Cloudflare and we are monitoring the results. Dec <var data-var='date'> 5</var>, <var data-var='time'>10:08</var> CET Investigating - We are currently experiencing accessibility issues with the Rydoo web and mobile applications. The outage originates from a Cloudflare service disruption, which is preventing users in certain regions from connecting to our platform. Our team is actively monitoring Cloudflare’s status and working to mitigate customer impact where possible. We will provide updates as soon as more information becomes available. Meanwhile updated info can be found here or on https://www.cloudflarestatus.com/ Thank you for your patience.

Cloudflare Outage Impacting Access to Rydoo

Nov <var data-var='date'>18</var>, <var data-var='time'>16:13</var> CET Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>15:31</var> CET Monitoring - We have identified degradation of expense submission in the Rydoo Web and Mobile application due to a third-party outage at Cloudflare. When uploading a new receipt, the amount, recipient and similar fields may not be extracted automatically. Instead, you may temporarily have to input these fields manually. We are closely monitoring the situation while evaluating alternatives.

Some issues with expense submission - Global Cloudflare Outage

Nov <var data-var='date'>16</var>, <var data-var='time'>11:13</var> CET Completed - Scheduled maintenance of the SFTP servers has been successfully completed. Nov <var data-var='date'>16</var>, <var data-var='time'>08:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'> 3</var>, <var data-var='time'>10:14</var> CET Scheduled - On Sunday, November 16th, at 8:00 am CET, Rydoo will perform maintenance on the SFTP servers (sftp.rydoo.com). During this time, communication towards SFTP will be interrupted. - No data should be uploaded to SFTP whilst the maintenance is ongoing. - Some exports scheduled during this maintenance period might be delayed, but no data will be lost; Any delayed export files will be available at the latest by Monday morning. We will do our best to minimise SFTP downtime and will keep you informed here once the maintenance is complete.

Scheduled maintenance SFTP

Aug <var data-var='date'>20</var>, <var data-var='time'>14:33</var> CEST Resolved - The issue has been resolved. Aug <var data-var='date'>20</var>, <var data-var='time'>10:42</var> CEST Update - We are continuing to investigate this issue. Aug <var data-var='date'>20</var>, <var data-var='time'>10:41</var> CEST Investigating - We are currently experiencing performance on our platform. Our team is actively working on a solution and we will provide updates as soon as we have more information.

Degraded performace

Jun <var data-var='date'>10</var>, <var data-var='time'>12:01</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>10</var>, <var data-var='time'>11:39</var> CEST Monitoring - Everything is operational again, but we will continue to monitor for a while. Jun <var data-var='date'>10</var>, <var data-var='time'>11:33</var> CEST Investigating - We are experiencing a partial outage with our login pages. Our engineering teams are already working on a solution. We will keep you posted with the latest information on this page and apologise for the inconvenience.

Partial outage

Apr <var data-var='date'> 3</var>, <var data-var='time'>12:48</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'> 3</var>, <var data-var='time'>09:25</var> CEST Update - We are continuing to monitor for any further issues. Apr <var data-var='date'> 3</var>, <var data-var='time'>09:24</var> CEST Monitoring - Receipt images are available again, but we'll continue monitoring. Any uploads that were done between 9:16 and 9:24 CEST might need to be re-uploaded. Our apologies for any inconvenience. Apr <var data-var='date'> 3</var>, <var data-var='time'>09:20</var> CEST Identified - We are continuing to work on a fix for this issue. Apr <var data-var='date'> 3</var>, <var data-var='time'>09:20</var> CEST Investigating - The receipt images are currently not being displayed, we'll keep you informed on any progress.

Receipt images not displaying

Apr <var data-var='date'> 1</var>, <var data-var='time'>15:06</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'> 1</var>, <var data-var='time'>11:55</var> CEST Monitoring - Receipt images are available again, but we'll continue monitoring. Any uploads that were done between 10:45 and 11:40 CET might need to be re-uploaded. Our apologies for any inconvenience. Apr <var data-var='date'> 1</var>, <var data-var='time'>11:27</var> CEST Update - We are continuing to work on a fix for this issue. Apr <var data-var='date'> 1</var>, <var data-var='time'>11:27</var> CEST Identified - The receipt images are currently not being displayed, we'll keep you informed on any progress.

Mar <var data-var='date'>26</var>, <var data-var='time'>15:09</var> CET Resolved - This incident has been resolved. Mar <var data-var='date'>26</var>, <var data-var='time'>11:25</var> CET Monitoring - We were experiencing degraded performance on reporting. Some reports failed while others are delayed. A fix has been deployed and we are monitoring the situation. Failed reports will have to be manually re-generated in order to complete.

Degraded performance on reports

Nov <var data-var='date'>16</var>, <var data-var='time'>11:00</var> CET Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>16</var>, <var data-var='time'>09:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'> 8</var>, <var data-var='time'>10:51</var> CET Scheduled - We will conduct scheduled maintenance on Saturday, the 16th of November between 9:00am and 11:00am CET. This maintenance is essential to ensure our platform continues to deliver optimal performance and reliability. During this maintenance window the platform will mostly remain available with a possibility of some short interruptions. We apologise for any inconvenience this may cause and appreciate your understanding and patience as we work to enhance our system's performance and reliability.

Scheduled maintenance 2024/11/16

Oct <var data-var='date'> 8</var>, <var data-var='time'>23:44</var> CEST Resolved - This incident has been resolved. Oct <var data-var='date'> 8</var>, <var data-var='time'>23:02</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'> 8</var>, <var data-var='time'>21:30</var> CEST Investigating - We are currently experiencing performance on our platform. Our team is actively working on a solution and we will provide updates as soon as we have more information.

Dec <var data-var='date'> 9</var>, <var data-var='time'>13:24</var> CET Completed - The scheduled maintenance has been completed. Dec <var data-var='date'> 9</var>, <var data-var='time'>08:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>30</var>, <var data-var='time'>10:47</var> CET Scheduled - We will conduct scheduled maintenance on Saturday, the 9th of December, from 8:00am till 4:00pm CET. We'll complete maintenance as swiftly as possible and we may restore full access earlier if conditions permit. During this maintenance window the entire application will be temporarily unavailable. Users accessing the app that day, will be informed of this maintenance window in both web and mobile. We apologise for any inconvenience this may cause and appreciate your understanding and patience as we work to enhance our system's performance and reliability.

Production Maintenance

Nov <var data-var='date'>22</var>, <var data-var='time'>22:09</var> CET Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>22</var>, <var data-var='time'>18:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>16</var>, <var data-var='time'>12:17</var> CET Scheduled - We will conduct scheduled maintenance on our sandbox environment on Wednesday, 22nd November, from 18:00 till 24:00 hrs CET. We'll complete maintenance as swiftly as possible and we may restore full access earlier if conditions permit. During this maintenance window, the sandbox environment will be unavailable. We apologize for any inconvenience this may cause and appreciate your understanding and patience as we work to enhance our system's performance and reliability.

Scheduled Maintenance - Sandbox Environment

Nov <var data-var='date'>18</var>, <var data-var='time'>10:58</var> CET Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>18</var>, <var data-var='time'>09:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>15</var>, <var data-var='time'>15:16</var> CET Scheduled - We will conduct scheduled maintenance for our analytical reporting database on Saturday, 18th November, from 9:00am till 12:00pm CET. We'll complete maintenance as swiftly as possible and we may restore full access earlier if conditions permit. During this maintenance window, the Insights Module and some custom exports will be unavailable. Users will still be able to add, submit, approve, ... expenses as usual on web and mobile. We apologise for any inconvenience this may cause and appreciate your understanding and patience as we work to enhance our system's performance and reliability.

Scheduled Maintenance - Analytical Reporting Database

Nov <var data-var='date'>16</var>, <var data-var='time'>16:02</var> CET Resolved - This incident has been resolved. Nov <var data-var='date'>16</var>, <var data-var='time'>15:54</var> CET Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'>16</var>, <var data-var='time'>13:45</var> CET Investigating - We are currently experiencing some performance issues on our platform. Our team is actively working on a solution and we will provide updates as soon as we have more information.

Oct <var data-var='date'>19</var>, <var data-var='time'>18:52</var> CEST Resolved - This incident has been resolved! Oct <var data-var='date'>19</var>, <var data-var='time'>17:36</var> CEST Monitoring - A fix has been implemented, all files will be processed in the coming hours. Oct <var data-var='date'>18</var>, <var data-var='time'>09:00</var> CEST Identified - We are experiencing a partial outage with SFTP imports. Our engineering teams are already working on a solution. We will keep you posted with the latest information on this page and apologise for the inconvenience.

Partial outage with SFTP imports

Oct <var data-var='date'>19</var>, <var data-var='time'>13:36</var> CEST Resolved - This issue is now resolved Oct <var data-var='date'>19</var>, <var data-var='time'>13:35</var> CEST Update - This issue is now resolved Oct <var data-var='date'>19</var>, <var data-var='time'>12:54</var> CEST Monitoring - A fix has been implemented and we're monitoring the situation. Oct <var data-var='date'>19</var>, <var data-var='time'>10:42</var> CEST Update - We are continuing to work on a fix for this issue. Oct <var data-var='date'>19</var>, <var data-var='time'>10:32</var> CEST Identified - We are currently experiencing some performance issues on our approver /controller dashboard pages. Our team has identified the issue and is actively working on a solution. We will provide updates as soon as we have more information.

Issue with Approver/controller dashboards

Oct <var data-var='date'>17</var>, <var data-var='time'>12:30</var> CEST Resolved - We have experienced some performance issues on our platform. It has been resolved by our team already and everything should be back up and running.

Is Rydoo down?

Rydoo status is UP

Lastest published events

Scheduled Maintenance - Database Servers

Web app loading issues

Degraded performance multi-action

Rydoo Services, Components and Regions

Recent Rydoo events

Scheduled Maintenance - Database Servers

Web app loading issues

Degraded performance multi-action

Degraded performance multi-action

Unable to report expenses

Issues with expense overview/details on Web

Get your FREE account now,
5 monitors included!

Is Rydoo down?

Rydoo status is UP

Lastest published events

Scheduled Maintenance - Database Servers

Web app loading issues

Degraded performance multi-action

Rydoo Services, Components and Regions

Recent Rydoo events

Scheduled Maintenance - Database Servers

Web app loading issues

Degraded performance multi-action

Degraded performance multi-action

Unable to report expenses

Issues with expense overview/details on Web

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!