Sep <var data-var='date'>29</var>, <var data-var='time'>05:24</var> PDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>29</var>, <var data-var='time'>04:30</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>28</var>, <var data-var='time'>11:38</var> PDT Scheduled - We’ll be making some important infrastructure updates on Tuesday, Sept 29, starting around 4:30 a.m. PST. The maintenance is expected to take approximately 2 hours. We do not expect any downtime or major disruptions to your day-to-day operations. However, during this window, you may notice that scheduling orders takes slightly longer than usual—generally just a few extra seconds. We’ve scheduled this work during one of Routific’s historically quietest periods to minimize any impact on your operations. If you have any questions or notice anything unexpected during the maintenance window, please reach out to us via in-app chat or support@routific.com. Thanks for your patience!

Routific Scheduled Maintenance

Sep <var data-var='date'> 1</var>, <var data-var='time'>09:38</var> PDT Resolved - Our platform is fully operational and this incident is resolved. Login and all affected functionality are working normally. Sep <var data-var='date'> 1</var>, <var data-var='time'>09:03</var> PDT Monitoring - **Monitoring — Service Recovering** We are seeing our platform recover following the incident at our cloud infrastructure provider. Login and other affected functionality are returning to normal. Some users may still experience intermittent errors as recovery completes. If you hit an issue, retrying should now succeed in most cases. Our team is continuing to monitor closely. We will confirm once the service is fully stable. Next update within 30 minutes. Sep <var data-var='date'> 1</var>, <var data-var='time'>08:30</var> PDT Identified - **Identified — Upstream Cloud Provider Incident** The disruption is caused by an ongoing incident at our cloud infrastructure provider, which is impacting our system from operating reliably. This is affecting login and degrading performance across the platform. We will provide another update within 30 minutes. Sep <var data-var='date'> 1</var>, <var data-var='time'>08:11</var> PDT Investigating - We are aware of an issue preventing users from logging in, and we are also seeing elevated error rates across other parts of the platform. Our engineering team is actively investigating and has this as our highest priority. We will post another update within 30 minutes, or sooner if we have new information.

Major Outage

Aug <var data-var='date'>25</var>, <var data-var='time'>14:06</var> PDT Resolved - This incident is resolved. Between 20:15 and 20:47 UTC, API requests using older API tokens returned 401 errors, which delayed driver location updates and omitted tracking links from some delivery notifications. Notifications themselves continued to send throughout. Aug <var data-var='date'>25</var>, <var data-var='time'>13:53</var> PDT Monitoring - The fix is complete as of now. API requests with existing tokens are authenticating normally again, and driver location updates and notification tracking links have resumed. We are monitoring error rates to confirm full recovery. Aug <var data-var='date'>25</var>, <var data-var='time'>13:52</var> PDT Update - We have identified the cause and we are fixing the affected services now. Aug <var data-var='date'>25</var>, <var data-var='time'>13:51</var> PDT Identified - Since approximately 30 minutes ago, a subset of API requests are failing with 401 Unauthorized errors. Requests authenticated with older, long-lived API tokens are affected; sign-ins through the web app are working normally. Customers may notice: - API integrations receiving 401 errors (including creating and polling optimizations) - Driver location updates missing from live tracking views - Delivery notifications (SMS/email) sending successfully but without their tracking links

API authentication errors impacting driver tracking and notification links

Aug <var data-var='date'>20</var>, <var data-var='time'>17:19</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>20</var>, <var data-var='time'>16:08</var> PDT Monitoring - Our third party provider has reported they have resolved the issue. We will continue to monitor. Aug <var data-var='date'>20</var>, <var data-var='time'>16:05</var> PDT Identified - Routific users on plan.routific.com are having problems with Webhooks due to an outage with our third party provider. We will send another update in 30 minutes.

Webhooks outage

Jul <var data-var='date'> 8</var>, <var data-var='time'>14:32</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'> 8</var>, <var data-var='time'>14:32</var> PDT Update - We are continuing to investigate this issue. Jul <var data-var='date'> 8</var>, <var data-var='time'>14:19</var> PDT Update - We are continuing to investigate this issue. Jul <var data-var='date'> 8</var>, <var data-var='time'>14:17</var> PDT Investigating - Some email notifications like delivery tracking emails and "driver on the way" updates aren't being sent right now. We've found the cause and are rolling out a fix. Everything else is working normally: route planning, optimization, dispatch, the driver app, and SMS notifications are not affected.

Delays sending email notifications

Jun <var data-var='date'>18</var>, <var data-var='time'>06:53</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>17</var>, <var data-var='time'>22:09</var> PDT Monitoring - All users should now be able to access customer management. We are continuing to monitor and will update again in the next hour. Jun <var data-var='date'>17</var>, <var data-var='time'>21:33</var> PDT Investigating - Access to customer management on app.routific.com and beta.routific.com is not available It’s our highest priority to get up and running again, and our engineers are working on it. We will send another update in 30 minutes.

Customer Management outage

Apr <var data-var='date'>16</var>, <var data-var='time'>17:00</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>16</var>, <var data-var='time'>16:46</var> PDT Verifying - Verification is currently underway for the maintenance items. Apr <var data-var='date'>16</var>, <var data-var='time'>13:30</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>16</var>, <var data-var='time'>13:11</var> PDT Scheduled - We will be switching our customer notification services to a new hosted environment. Customer notifications is responsible for sending out email and sms notifications to drivers and delivery customers. We do not anticipate any service disruptions with our notifications system during this upgrade. If you do experience any issues, we have dedicated engineers and members of our Customer Support team standing by. As always, you may reach us at support@routific.com.

Mar <var data-var='date'>10</var>, <var data-var='time'>17:36</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>10</var>, <var data-var='time'>15:01</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>10</var>, <var data-var='time'>14:15</var> PDT Identified - We're aware of an issue affecting the visibility of the route list for some mobile users. Our team has identified the cause and is currently deploying a fix. We expect full resolution shortly.

Mobile Route List Visibility

Feb <var data-var='date'>23</var>, <var data-var='time'>08:29</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>23</var>, <var data-var='time'>08:19</var> PST Monitoring - We are currently monitoring an issue caused by a third-party provider that impacted our notification delivery system. As a result, some notifications were delayed or not sent. The issue has been identified, and the provider has implemented corrective measures. We are monitoring the situation closely to ensure stability and prevent recurrence.

Partial outage of customer notifications

Feb <var data-var='date'>20</var>, <var data-var='time'>08:05</var> PST Resolved - A small number of routes were affected and have now been repaired. If you need any assistance, contact us via the Help button in the app or at support@routific.com. Feb <var data-var='date'>19</var>, <var data-var='time'>19:58</var> PST Monitoring - There is no indication of an ongoing issue, and we are continuing to monitor previously impacted routes to ensure full resolution. Feb <var data-var='date'>19</var>, <var data-var='time'>19:28</var> PST Update - Driver actions are now functioning normally for routes that weren’t already underway when the issue occurred. We’re continuing to investigate the impact on routes that were already in progress and will provide another update when we know more. Feb <var data-var='date'>19</var>, <var data-var='time'>18:15</var> PST Update - We are continuing to investigate this issue with driver actions. We will give another update in an hour. Feb <var data-var='date'>19</var>, <var data-var='time'>17:25</var> PST Update - We have identified the problem and have released a fix for any dispatchers affected. All users should be able to view their routes now. Our team is still debugging the issue with the mobile app affecting driver actions. We will update again when we have more news. Feb <var data-var='date'>19</var>, <var data-var='time'>17:11</var> PST Update - We are continuing to investigate this issue. We will give another update in an hour. Feb <var data-var='date'>19</var>, <var data-var='time'>16:37</var> PST Investigating - Some users are currently experiencing difficulties viewing their routes and performing driver actions in Routific. Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We will provide an update shortly.

Partial Outage – Dispatcher & Driver Actions

Feb <var data-var='date'> 7</var>, <var data-var='time'>08:39</var> PST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 7</var>, <var data-var='time'>08:32</var> PST Verifying - Verification is currently underway for the maintenance items. Feb <var data-var='date'> 7</var>, <var data-var='time'>08:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'> 4</var>, <var data-var='time'>15:54</var> PST Scheduled - We’re making some important database updates on Saturday, Feb 7, starting around 8 a.m. PST and lasting approximately 1 hour. During this time, you may experience intermittent disruptions to these services: - Delays in sending customer notifications - Delays receiving emails about password resets and user invitations to the new Routific (beta.routific.com) - You may not be able to view or edit customer notification settings and templates - You may not be able to view or edit customer profiles - Calls to Routific’s product API at product-api.routific.com will be temporarily unavailable We’ve chosen the time slot which is historically the quietest on Routific, so we hope you experience little or no disruption. Please reach out to us via in-app chat or support@routific.com if you have any questions.

Jan <var data-var='date'> 7</var>, <var data-var='time'>11:51</var> PST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'> 7</var>, <var data-var='time'>11:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'> 7</var>, <var data-var='time'>10:18</var> PST Scheduled - We’re performing routine server maintenance. No disruptions are expected. If you notice anything unusual, please contact us.

Scheduled maintenance today (11–1 p.m. PT)

Dec <var data-var='date'> 5</var>, <var data-var='time'>01:20</var> PST Resolved - The third-party provider incident has been fully resolved, and our main page is now functioning normally again. Dec <var data-var='date'> 5</var>, <var data-var='time'>01:00</var> PST Investigating - Our main landing page (routific.com) is currently down due to an issue with a third-party provider. The Routific platform itself remains operational. You can continue using Routific through the following direct links: 	•	New Routific: https://beta.routific.com 	•	Old Routific: https://app.routific.com We’re monitoring the situation and will update this page as soon as the main page is restored.

Routific (routific.com) outage

Dec <var data-var='date'> 2</var>, <var data-var='time'>00:30</var> PST Resolved - Between 12:30 AM and 12:40 AM PST, some outbound SMS customer notifications failed to send due to a temporary issue with one of our upstream messaging providers. Messages were unable to be delivered during this window. The issue self-resolved without any changes on our side, and SMS delivery returned to normal shortly afterward. We have confirmed that subsequent batches of customer notifications were (and continue to be) sending successfully and the system is operating as expected.

Intermittent disruption in SMS Customer Notifications

Nov <var data-var='date'>18</var>, <var data-var='time'>14:30</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>06:31</var> PST Monitoring - Our SMS provider has resolved the issue and SMS delivery rates have stabilized. We will continue monitoring the situation. Nov <var data-var='date'>18</var>, <var data-var='time'>05:33</var> PST Investigating - Some users may experience dropped SMS notifications due to a potential incident with our SMS provider. We have been in contact with our SMS provider and are working together to resolve this as quickly as possible.

Degradation of SMS notifications

Oct <var data-var='date'>29</var>, <var data-var='time'>16:10</var> PDT Resolved - This issue has been resolved. Dispatchers can see Android drivers' live locations and everything is functioning as expected. Thank you! Oct <var data-var='date'>24</var>, <var data-var='time'>13:37</var> PDT Identified - Some dispatchers may not see drivers’ live locations after the most recent Android mobile app update. We’ve identified the cause and are working on a fix. Dispatchers will still be able to see driver status updates and track stop progress. We’ll provide an update once the fix is live.

Driver live location not visible on dispatcher map (old Routific)

Oct <var data-var='date'>29</var>, <var data-var='time'>14:26</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'>29</var>, <var data-var='time'>13:06</var> PDT Monitoring - We’ve identified and implemented a fix for the issue. Delayed actions are being reprocessed, and we’re monitoring the situation closely. Oct <var data-var='date'>29</var>, <var data-var='time'>12:44</var> PDT Update - We are still investigating the issue. Scheduling, publishing, making changes to routes and orders and delivery of customer notifications are still being affected by this issue. The next update will be in 30 minutes. Oct <var data-var='date'>29</var>, <var data-var='time'>12:15</var> PDT Update - We are still investigating the scope of the outage. Scheduling, publishing, making changes to routes and orders and delivery of customer notifications are still being affected by this issue. The next update will be in 30 minutes. Oct <var data-var='date'>29</var>, <var data-var='time'>11:46</var> PDT Update - One of our third-party providers is experiencing downtime and thus affecting some service in new Routific. The next update will be in 30 minutes. Oct <var data-var='date'>29</var>, <var data-var='time'>11:18</var> PDT Investigating - We are currently investigating an issue with the new Routific that is affecting Scheduling and Publishing, making changes to orders and routes and delivery of customer notifications. We'll be posting an update in the next 30 minutes.

Service Delays: Scheduling, Publishing, making changes to Routes and Orders and delivery of Customer Notifications in New Routific

Oct <var data-var='date'>29</var>, <var data-var='time'>13:12</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'>28</var>, <var data-var='time'>16:49</var> PDT Monitoring - We have identified the issue and implemented some changes to fix the problem. Routific is currently operational. We will continue to monitor closely to ensure full stability. Oct <var data-var='date'>28</var>, <var data-var='time'>16:34</var> PDT Investigating - Users are not able to access Routific currently. We are investigating the issue.

Routific (app.routific.com) Outage

Oct <var data-var='date'>20</var>, <var data-var='time'>15:27</var> PDT Resolved - All Routific systems are now working as expected. Oct <var data-var='date'>20</var>, <var data-var='time'>02:33</var> PDT Monitoring - One of our third-party providers, Amazon Web Services (AWS), experienced an outage that affected portions of Routific’s infrastructure. As a result, some users on the old Routific were unable to dispatch routes, and across both the old and new Routific, were unable to send SMS customer notifications during the incident. AWS has since restored normal operations. Routific services are now stable and functioning as expected. We continue to monitor performance to ensure stable recovery.

Unable to dispatch routes and send SMS customer notifications

Aug <var data-var='date'> 6</var>, <var data-var='time'>06:58</var> PDT Resolved - All Routific systems are now working as expected. Aug <var data-var='date'> 5</var>, <var data-var='time'>21:21</var> PDT Monitoring - Services are starting to improve and we are seeing processes come back to normal. We are continuing to monitor all systems for any further issues. Aug <var data-var='date'> 5</var>, <var data-var='time'>21:06</var> PDT Update - Our platform is still being impacted by an ongoing outage in Google Cloud Platform. We're actively monitoring their recovery efforts and will provide updates as more information becomes available. Aug <var data-var='date'> 5</var>, <var data-var='time'>20:29</var> PDT Update - We are continuing to investigate this issue. Aug <var data-var='date'> 5</var>, <var data-var='time'>20:28</var> PDT Update - Some users may be experiencing sporadic issues using the New and Old Routific. We’re currently investigating the root cause, early signs suggest it may be related to our third party cloud service, but this is not yet confirmed. We are actively looking into it, and we’ll share another update within 30 minutes. Aug <var data-var='date'> 5</var>, <var data-var='time'>19:53</var> PDT Investigating - It’s our highest priority to get up and running again, and our engineers are working on it. We will send another update in 30 minutes.

Some users may be unable to access or use the New Routific (beta.routific.com).

Jul <var data-var='date'>18</var>, <var data-var='time'>11:57</var> PDT Resolved - All Routific systems are now working as expected. Jul <var data-var='date'>18</var>, <var data-var='time'>09:24</var> PDT Monitoring - Our monitoring shows that the new Routific is available and stable for all users. We are continuing to monitor while working on a mitigation strategy. We will provide further updates as necessary. Jul <var data-var='date'>18</var>, <var data-var='time'>09:00</var> PDT Update - Some customers are still experiencing intermittent issues accessing the new Routific. We suspect the root cause is a disruption with our cloud provider, and we’re actively working on mitigation steps on our end. We’ll share another update within 30 minutes. Jul <var data-var='date'>18</var>, <var data-var='time'>08:40</var> PDT Update - We are continuing to investigate this issue. Jul <var data-var='date'>18</var>, <var data-var='time'>08:22</var> PDT Investigating - It’s our highest priority to get up and running again, and our engineers are working on it. We will send another update in 30 minutes.

Some users may be unable to access New Routific at beta.routific.com.

Jun <var data-var='date'>23</var>, <var data-var='time'>13:53</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>23</var>, <var data-var='time'>11:36</var> PDT Update - We have made a change which has restored full functionality to the Routific mobile app. We will continue to monitor and provide any updates as needed. Jun <var data-var='date'>23</var>, <var data-var='time'>11:04</var> PDT Investigating - We are currently investigating an issue affecting drivers' ability to view and action their routes on the Routific mobile app. This is affecting users on the new Routific only. We will provide an update in 30 minutes.

Drivers unable to load routes in the mobile app. New Routific only

Jun <var data-var='date'>12</var>, <var data-var='time'>16:49</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>14:18</var> PDT Monitoring - Services are starting to improve and we are seeing processes back to normal operations. We are continuing to monitor all systems closely for any further issues Jun <var data-var='date'>12</var>, <var data-var='time'>13:28</var> PDT Update - Our platform is still being impacted by an ongoing outage in Google Cloud Platform. We're observing continued signs that some GCP services remain down. We're actively monitoring their recovery efforts and will provide updates as more information becomes available. Jun <var data-var='date'>12</var>, <var data-var='time'>12:43</var> PDT Update - Our platform continues to experience issues due to a major outage reported by Google Cloud Platform. We're closely monitoring the situation and will share updates as more information becomes available. Jun <var data-var='date'>12</var>, <var data-var='time'>12:10</var> PDT Update - We’re still observing issues with our optimization service. Google Cloud Platform has reported a major outage. We're actively monitoring the situation and will provide updates as we learn more. Jun <var data-var='date'>12</var>, <var data-var='time'>11:29</var> PDT Investigating - One of our third party providers, Google Cloud Provider (GCP), is experiencing downtime and thus affecting some Routific services. Log in via Google SSO is not working at the moment, as well as the ability to schedule and optimize a route on the old and new Routific. There may be other services impacted. We are actively investigating and will post another update in 30 minutes time. Thank you for your patience.

Google Cloud Provider downtime affecting Routific services

Jun <var data-var='date'> 9</var>, <var data-var='time'>09:38</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'> 9</var>, <var data-var='time'>06:51</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 9</var>, <var data-var='time'>06:23</var> PDT Update - We've identified an issue with the service responsible for capturing real-time driver locations. Our team is working on a fix. Jun <var data-var='date'> 9</var>, <var data-var='time'>05:14</var> PDT Identified - We are currently investigating an issue that is affecting the ability to track your drivers’ location in both the Dispatcher view and the Delivery Tracker. We will send another update within the hour.

Driver location not available

Jun <var data-var='date'> 5</var>, <var data-var='time'>08:48</var> PDT Resolved - The system is stable, and all functionalities are operating as expected. Jun <var data-var='date'> 4</var>, <var data-var='time'>18:17</var> PDT Monitoring - A fix has been implemented and live tracking is now functional on the new Routific. We are continuing to monitor the results. Jun <var data-var='date'> 4</var>, <var data-var='time'>16:36</var> PDT Identified - We have identified the issue and are actively working to resolve it. Jun <var data-var='date'> 4</var>, <var data-var='time'>13:57</var> PDT Update - We are still investigating the issue with live tracking on the new Routific platform. We have since confirmed that the Delivery Tracker is working as expected; only the Dispatcher view has been impacted. Jun <var data-var='date'> 4</var>, <var data-var='time'>12:50</var> PDT Investigating - We are experiencing an issue with the live tracking feature on the new Routific platform. This may affect the driver status on the Delivery Tracker. We are investigating this issue and will give another update in the next hour.

Is Routific down?

Routific status is UP

Lastest published events

Routific Scheduled Maintenance

Major Outage

API authentication errors impacting driver tracking and notification links

Routific Services, Components and Regions

Recent Routific events

Routific Scheduled Maintenance

Major Outage

API authentication errors impacting driver tracking and notification links

Webhooks outage

Delays sending email notifications

Customer Management outage