Jul <var data-var='date'>13</var>, <var data-var='time'>20:02</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>13</var>, <var data-var='time'>17:58</var> UTC Monitoring - Our provider has implemented a fix, and we see successful transactions. We are monitoring and investigating failed payables. Jul <var data-var='date'>13</var>, <var data-var='time'>17:19</var> UTC Identified - We are seeing elevated error rates with our payment provider. They are currently investigating.

Elevated error rates for payables and vendors

May <var data-var='date'>14</var>, <var data-var='time'>18:48</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>14</var>, <var data-var='time'>17:37</var> UTC Monitoring - The Federal Reserve has experienced system issues this morning causing a delay in Same-Day ACH processing. Same-Day ACH debit and credit transactions expected to clear at 12:00 PM CT will be delayed. We are monitoring the situation and working with our partners.

Same-Day ACH processing delayed due to FED system issues

Apr <var data-var='date'>25</var>, <var data-var='time'>14:30</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>25</var>, <var data-var='time'>14:18</var> UTC Verifying - Verification is currently underway for the maintenance items. Apr <var data-var='date'>25</var>, <var data-var='time'>13:28</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 9</var>, <var data-var='time'>15:03</var> UTC Scheduled - We are performing scheduled system maintenance the morning of Saturday, April 25 between 6 AM and 8 AM PDT. Both the application and API will be unavailable during this time.

System Maintenance

Apr <var data-var='date'> 7</var>, <var data-var='time'>16:30</var> UTC Resolved - Our provider has resolved their issues, and sandbox international payables are working as expected now. Apr <var data-var='date'> 3</var>, <var data-var='time'>16:26</var> UTC Identified - An issue with a provider is resulting in errors for some international vendors and payments in the sandbox environment. Production payments are not affected.

International payment errors in sandbox environments

Mar <var data-var='date'>25</var>, <var data-var='time'>19:15</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>25</var>, <var data-var='time'>17:34</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>25</var>, <var data-var='time'>15:55</var> UTC Investigating - We are investigating a rise in error rates and timeouts to our production application systems.

Increased error rate and timeouts

Mar <var data-var='date'> 7</var>, <var data-var='time'>16:49</var> UTC Completed - All scheduled maintenance has been completed. Mar <var data-var='date'> 7</var>, <var data-var='time'>15:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>20</var>, <var data-var='time'>14:13</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time during which the platform and API will be unavailable

Scheduled Maintenance

Dec <var data-var='date'> 4</var>, <var data-var='time'>20:17</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'> 4</var>, <var data-var='time'>19:09</var> UTC Monitoring - The issue has been resolved and we are monitoring. Dec <var data-var='date'> 4</var>, <var data-var='time'>18:56</var> UTC Update - We are continuing to investigate this issue. Dec <var data-var='date'> 4</var>, <var data-var='time'>18:55</var> UTC Update - We are continuing to investigate this issue. Dec <var data-var='date'> 4</var>, <var data-var='time'>18:54</var> UTC Investigating - We are currently experiencing degraded performance affecting logins and various in-app actions. Users may notice slower than usual response times. Our team is actively investigating the issue and working to restore normal performance as quickly as possible. We will provide updates as more information becomes available.

Degraded Performance – Logins and Application Actions

Nov <var data-var='date'>18</var>, <var data-var='time'>18:34</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>14:58</var> UTC Monitoring - Cloudflare has implemented a fix. We will continue to monitor systems. Nov <var data-var='date'>18</var>, <var data-var='time'>14:40</var> UTC Update - We are seeing an increase in payment processing failures due to an outage affecting our providers. This is related to the ongoing Cloudflare outage. Nov <var data-var='date'>18</var>, <var data-var='time'>14:08</var> UTC Identified - We are seeing an increase in payment processing failures due to an outage affecting our providers.

Increased failures in payment processing

Oct <var data-var='date'>21</var>, <var data-var='time'>17:28</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>23:24</var> UTC Monitoring - We are seeing higher levels of success and will keep monitoring as providers report improved service. Oct <var data-var='date'>20</var>, <var data-var='time'>18:47</var> UTC Identified - We are seeing an increase in payment processing failures due to an outage affecting our providers.

Oct <var data-var='date'>11</var>, <var data-var='time'>14:50</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>11</var>, <var data-var='time'>14:41</var> UTC Verifying - Verification is currently underway for the maintenance items. Oct <var data-var='date'>11</var>, <var data-var='time'>14:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>23</var>, <var data-var='time'>16:07</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time.

Sep <var data-var='date'>13</var>, <var data-var='time'>14:40</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>13</var>, <var data-var='time'>14:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>12</var>, <var data-var='time'>17:16</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time.

Scheduled maintenance on sandbox environment

Aug <var data-var='date'>23</var>, <var data-var='time'>13:47</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>23</var>, <var data-var='time'>13:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>12</var>, <var data-var='time'>21:03</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time.

Jul <var data-var='date'>16</var>, <var data-var='time'>22:16</var> UTC Resolved - We have deployed a change to further improve responsiveness, and this incident is now complete. Jul <var data-var='date'>16</var>, <var data-var='time'>22:16</var> UTC Update - We are continuing to monitor for any further issues. Jul <var data-var='date'>16</var>, <var data-var='time'>19:29</var> UTC Monitoring - Performance has been restored to normal levels, and we continue to monitor the services. Jul <var data-var='date'>16</var>, <var data-var='time'>19:00</var> UTC Identified - We have identified overloaded systems and are rectifying them. We are seeing some performance increases and lowered error rate, but we are still working on the issue. Jul <var data-var='date'>16</var>, <var data-var='time'>18:59</var> UTC Update - We are continuing to investigate this issue. Jul <var data-var='date'>16</var>, <var data-var='time'>18:37</var> UTC Investigating - We are seeing an increase in error rate and latency in our system, affecting both the UI and the API. We are currently investigating the issue.

Increased error rate and latency

May <var data-var='date'>31</var>, <var data-var='time'>16:06</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>31</var>, <var data-var='time'>15:44</var> UTC Update - Scheduled maintenance is still in progress. We will provide updates as necessary. May <var data-var='date'>31</var>, <var data-var='time'>15:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>13</var>, <var data-var='time'>17:30</var> UTC Scheduled - We will be undergoing scheduled maintenance at this time.

Scheduled maintenance

May <var data-var='date'>14</var>, <var data-var='time'>18:36</var> UTC Resolved - Quickbooks online has resolved their outage. Routable clients should be able to resume normal functionality within the platform. Please reach out if you require support with reconnections or authentication. Sorry for the disruption to your day! May <var data-var='date'>14</var>, <var data-var='time'>18:34</var> UTC Update - We are continuing to investigate this issue. May <var data-var='date'>14</var>, <var data-var='time'>16:52</var> UTC Investigating - Quickbooks online is experiencing an outage, and it is triggering disconnections with Routable. We are investigating and monitoring the QBO systems.

Quickbooks Online outage

May <var data-var='date'> 7</var>, <var data-var='time'>01:40</var> UTC Resolved - A fix has been deployed. May <var data-var='date'> 7</var>, <var data-var='time'>01:10</var> UTC Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'> 7</var>, <var data-var='time'>01:09</var> UTC Investigating - We have a fix and are rolling it out momentarily.

Issue affecting the ability to log in for a small number of workspaces.

Mar <var data-var='date'>21</var>, <var data-var='time'>23:35</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>21</var>, <var data-var='time'>23:01</var> UTC Monitoring - The system is working again, and we are monitoring for further issues. A small number of payables were impacted and put into Issue status, and the team is working to re-process them. Mar <var data-var='date'>21</var>, <var data-var='time'>21:49</var> UTC Investigating - Some transfers are delayed due an underlying provider issue. The team is investigating the issue now.

Increased rate of delayed transfers

Mar <var data-var='date'>14</var>, <var data-var='time'>18:25</var> UTC Resolved - We have confirmed that all systems are behaving as expected. Mar <var data-var='date'>14</var>, <var data-var='time'>18:05</var> UTC Monitoring - There was a period of increased errors and latency in requests to our dashboard and API. Requests are flowing faster now, and we are investigating the cause.

Retroactive: Increased latency and error rate in dashboard and API

Mar <var data-var='date'> 1</var>, <var data-var='time'>15:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 1</var>, <var data-var='time'>13:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>26</var>, <var data-var='time'>21:28</var> UTC Scheduled - We will be performing maintenance on our Sandbox system during this time. There may be some limited performance degradation, but no downtime is expected.

2025-03-01 Scheduled maintenance (no downtime)

Feb <var data-var='date'> 8</var>, <var data-var='time'>17:26</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 8</var>, <var data-var='time'>16:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>28</var>, <var data-var='time'>19:06</var> UTC Scheduled - We are performing scheduled maintenance during this time.

Feb <var data-var='date'> 3</var>, <var data-var='time'>18:24</var> UTC Resolved - We had a brief period of increased latency and error rates during a software deployment. The application was unresponsive for around 5 minutes, and recovered automatically. If there are any further issues please contact support.

Retroactive: Increased error rates and latency

Dec <var data-var='date'> 4</var>, <var data-var='time'>22:55</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'> 4</var>, <var data-var='time'>20:29</var> UTC Investigating - We are experiencing issues with our banking provider that may result in delays in processing as well as the inability to manually add funding sources.

Banking provider issues may result in delays

Aug <var data-var='date'>24</var>, <var data-var='time'>16:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>24</var>, <var data-var='time'>15:36</var> UTC Verifying - Verification is currently underway for the maintenance items. Aug <var data-var='date'>24</var>, <var data-var='time'>14:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 6</var>, <var data-var='time'>23:01</var> UTC Scheduled - Routable will conduct system maintenance on 08/24/2024 from 07:00 a.m. to 09:00 a.m. PDT. During this time, our platform will be unavailable to clients. We appreciate your patience while our engineering team continues to improve the Routable experience for you, our valued clients.

Scheduled Maintenance on Routable Production Environment

Aug <var data-var='date'>10</var>, <var data-var='time'>15:27</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>10</var>, <var data-var='time'>15:16</var> UTC Verifying - Verification is currently underway for the maintenance items. Aug <var data-var='date'>10</var>, <var data-var='time'>14:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 6</var>, <var data-var='time'>23:03</var> UTC Update - We will be undergoing scheduled maintenance during this time. Aug <var data-var='date'>10</var>, <var data-var='time'>14:00</var> UTC Scheduled - Routable will conduct system maintenance on 08/10/2024 from 07:00 a.m. to 09:00 a.m. PDT. During this time, our platform sandbox environment will be unavailable to clients. We appreciate your patience while our engineering team continues to improve the Routable experience for you, our valued clients.

Jul <var data-var='date'>27</var>, <var data-var='time'>02:42</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>27</var>, <var data-var='time'>02:32</var> UTC Verifying - Verification is currently underway for the maintenance items. Jul <var data-var='date'>27</var>, <var data-var='time'>02:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>26</var>, <var data-var='time'>15:00</var> UTC Scheduled - We are undergoing scheduled system maintenance.

Is Routable down?

Routable status is UP

Lastest published events

Elevated error rates for payables and vendors

Same-Day ACH processing delayed due to FED system issues

System Maintenance

Routable Services, Components and Regions

Recent Routable events

Elevated error rates for payables and vendors

Same-Day ACH processing delayed due to FED system issues

System Maintenance

International payment errors in sandbox environments

Increased error rate and timeouts

Scheduled Maintenance