Aug <var data-var='date'>27</var>, <var data-var='time'>05:57</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>27</var>, <var data-var='time'>05:41</var> PDT Investigating - We're aware that some users are experiencing errors (including intermittent 500 responses) when loading certain dropdown/selection menus and alert index table. On-call paging and alerting is unaffected. We're actively investigating and will post updates as we learn more.

Some users seeing errors loading dropdowns and alert index page

May <var data-var='date'>27</var>, <var data-var='time'>23:25</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>27</var>, <var data-var='time'>21:36</var> PDT Update - We are continuing to monitor. We are not currently seeing any impact on our Slack integration. You can follow along on Slack's status page here: https://slack-status.com/2026-05/46d9d5d41fbedd9f May <var data-var='date'>27</var>, <var data-var='time'>17:23</var> PDT Monitoring - We are continuing to monitor as error rates decrease. You can follow along on Slack's status page here: https://slack-status.com/2026-05/46d9d5d41fbedd9f May <var data-var='date'>27</var>, <var data-var='time'>16:52</var> PDT Investigating - We are experiencing increased error rates with our Slack integration due to a Slack incident. You can follow along on Slack's status page here: https://slack-status.com/2026-05/46d9d5d41fbedd9f

Slack-dependent features degraded due to ongoing upstream Slack incident

May <var data-var='date'>14</var>, <var data-var='time'>09:00</var> PDT Resolved - The issue has been resolved on Slack's side. May <var data-var='date'>14</var>, <var data-var='time'>07:49</var> PDT Monitoring - Slack has acknowledged the incident: https://slack-status.com/2026-05/fe557ca05fdb64fa. We are continuing to monitor. May <var data-var='date'>14</var>, <var data-var='time'>07:34</var> PDT Update - Slack-dependent features in Rootly are currently degraded due to an ongoing upstream Slack incident. Rootly is otherwise fully operational (On-Call, Mobile, and Web Platform). We will continue to monitor and will update as Slack recovers. May <var data-var='date'>14</var>, <var data-var='time'>07:01</var> PDT Identified - Slack-dependent features in Rootly are currently degraded due to an ongoing upstream Slack incident. We are continuing to monitor closely. See Slack's Status Page here: https://slack-status.com/2026-05/fe557ca05fdb64fa

Apr <var data-var='date'>14</var>, <var data-var='time'>16:23</var> PDT Resolved - Webflow has resolved the issue and our marketing homepage is functioning as expected. Full details: https://status.webflow.com/incidents/kdtchw1lvsfv. Apr <var data-var='date'>14</var>, <var data-var='time'>08:51</var> PDT Investigating - We are currently investigating reports loading issues on our marketing homepage, affecting users in some locations. This is related to an ongoing issue with our hosting provider, Webflow. You can follow their progress here: status.webflow.com/incidents/kdtchw1lvsfv. The Rootly application including on-call is not affected. A workaround is directly visiting https://rootly.com/account. We are monitoring the situation and will provide updates as they become available.

Marketing Site Errors Due to Upstream Webflow Issue

Feb <var data-var='date'> 3</var>, <var data-var='time'>12:25</var> PST Resolved - This has been resolved. Again no impact on incident creation or on-call paging. Feb <var data-var='date'> 3</var>, <var data-var='time'>12:23</var> PST Investigating - We are noticing slower than normal loading times on a few pages (namely subtabs). We are actively working on the issue. No impact to incident creation, Slack, and on-call paging.

Web Platform Slow to Load on Some Pages

Jan <var data-var='date'>29</var>, <var data-var='time'>03:08</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'>29</var>, <var data-var='time'>02:53</var> PST Monitoring - A fix has been implemented and continuing to monitor the results. All systems are running normally and continue to see no impact to On-Call. Jan <var data-var='date'>29</var>, <var data-var='time'>02:08</var> PST Identified - We've identified the issue and are monitoring as the system comes back to steady state. Jan <var data-var='date'>29</var>, <var data-var='time'>01:55</var> PST Investigating - We are currently investigating an issue with with intermittent latency in workflows. On-Call is unaffected.

Intermittent Latency in Workflows

Jan <var data-var='date'>23</var>, <var data-var='time'>10:04</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'>23</var>, <var data-var='time'>07:08</var> PST Monitoring - Things appear to be resolved. We will continue to monitor until Webflow's status page marks it as resolved: https://status.webflow.com/incidents/tzg02d69k7yf. Jan <var data-var='date'>23</var>, <var data-var='time'>06:59</var> PST Investigating - Our marketing (Rootly.com) homepage is intermittently loading + broken links due to an upstream Webflow incident. We are closely monitoring. No impact to any Rootly product. Follow along on Webflow: https://status.webflow.com/incidents/tzg02d69k7yf

Rootly.com homepage intermittently loading (upstream Webflow incident)

Dec <var data-var='date'> 5</var>, <var data-var='time'>01:14</var> PST Resolved - The issues have been resolved: https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q Dec <var data-var='date'> 5</var>, <var data-var='time'>01:01</var> PST Investigating - Our Rootly.com homepage are seeing 500 errors due to upstream service provider (Cloudflare) issues. No impact to On-Call, Web, Slack, or any other part of our application.

Rootly.com Marketing Site Loading Issues

Nov <var data-var='date'>18</var>, <var data-var='time'>05:58</var> PST Resolved - All regions are showing healthy traffic and all products are working as expected. We will continue to monitor out of precaution. Nov <var data-var='date'>18</var>, <var data-var='time'>05:44</var> PST Update - We are continuing to monitor for any further issues. Nov <var data-var='date'>18</var>, <var data-var='time'>05:42</var> PST Update - We are continuing to monitor for any further issues. Nov <var data-var='date'>18</var>, <var data-var='time'>05:37</var> PST Update - We are seeing degraded affects across several regions still for some users. We are continuing to monitor. Cloudflare has identified the issue and implementing a fix: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7. Nov <var data-var='date'>18</var>, <var data-var='time'>05:19</var> PST Update - We are seeing degraded affects across several regions still for some users (some with stronger recovery than others). We are continuing to monitor. Nov <var data-var='date'>18</var>, <var data-var='time'>04:49</var> PST Update - We are seeing degraded affects across several regions still for some users. We are continuing to monitor. Nov <var data-var='date'>18</var>, <var data-var='time'>04:19</var> PST Monitoring - We are seeing strong recovery across most regions (NA, EMEA, APAC, etc.). Everything appears to be functioning as expected for most users (some still require retries and is intermittent). We are continuing to monitor. https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 Nov <var data-var='date'>18</var>, <var data-var='time'>03:54</var> PST Investigating - We are seeing upstream Cloudflare issues at the moment. They are experiencing a global outage that we are monitoring. https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 It appears to be intermittent depending on the users location.

Intermittent Issues Accessing Rootly due to Cloudflare

Nov <var data-var='date'>12</var>, <var data-var='time'>14:06</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'>12</var>, <var data-var='time'>14:04</var> PST Update - We are continuing to monitor for any further issues. Nov <var data-var='date'>12</var>, <var data-var='time'>14:03</var> PST Monitoring - We have a fix implemented and are continuing to monitor. Some customers may notice slightly slower performance. Nov <var data-var='date'>12</var>, <var data-var='time'>13:40</var> PST Investigating - We are investigating issues affecting our Web Platform and Slack. Rootly On-Call is unaffected.

Intermittent Issues Loading Web Platform and Slack App

Nov <var data-var='date'> 6</var>, <var data-var='time'>21:39</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'> 6</var>, <var data-var='time'>19:14</var> PST Identified - It appears Slack has identified the issue and is implementing a fix. We are continuing to monitor here: https://slack-status.com/2025-11/66f5fbbfdb8d6f73. Nov <var data-var='date'> 6</var>, <var data-var='time'>18:32</var> PST Investigating - We’re currently observing degraded Slack performance due to an upstream issue with Slack. You can follow updates directly from Slack here: https://slack-status.com/2025-11/66f5fbbfdb8d6f73

Slack Performance Degradation (Upstream Issue)

Oct <var data-var='date'>29</var>, <var data-var='time'>14:40</var> PDT Resolved - We have fully resolved the latency issues that were affecting our service. All systems are should now be operating normally, and performance has returned to expected levels. Oct <var data-var='date'>29</var>, <var data-var='time'>14:10</var> PDT Identified - We've identified the issue and are working to towards mitigation. Oct <var data-var='date'>29</var>, <var data-var='time'>13:32</var> PDT Investigating - We are currently investigating reports of increased latency across the Rootly platform. Users may experience slower-than-usual response times when performing actions. At this time, paging and alerting are not impacted, and all core functionality remains operational. Our engineering team is actively working to identify and mitigate the cause. We will provide updates as more information becomes available.

Investigating Increased Latency

Oct <var data-var='date'>20</var>, <var data-var='time'>14:42</var> PDT Resolved - This issue is now fully resolved as our upstream providers have recovered. Oct <var data-var='date'>20</var>, <var data-var='time'>13:34</var> PDT Monitoring - Our system has recovered and new notifications are being sent without delay. Some previously delayed pages are and other on-call notifications may arrive later than expected. Oct <var data-var='date'>20</var>, <var data-var='time'>13:22</var> PDT Update - Our engineering team continues to actively work on the issue. Alerts are being ingested but sent out delayed. Oct <var data-var='date'>20</var>, <var data-var='time'>12:48</var> PDT Update - Our engineers are still working to mitigate the issue. Paging continues to be delayed but alert ingestion remains unaffected. Oct <var data-var='date'>20</var>, <var data-var='time'>12:08</var> PDT Identified - Our engineers are still working to mitigate the issue. Paging continues to be delayed. Oct <var data-var='date'>20</var>, <var data-var='time'>11:48</var> PDT Investigating - We are currently investigating delays in paging notifications due to an issue with one of our upstream providers. As a result, incident alerts may be delayed in reaching on-call responders. We appreciate your patience and will provide updates as more information becomes available.

Delayed Paging

Oct <var data-var='date'>20</var>, <var data-var='time'>10:55</var> PDT Resolved - Our marketing homepage is working as expected. Thank you for the patience. Full update history: https://status.webflow.com/ Oct <var data-var='date'>20</var>, <var data-var='time'>10:34</var> PDT Investigating - Our marketing homepage (Rootly.com) is impacted by upstream Webflow issues: https://status.webflow.com/. Some users are seeing 500s. We'll update here once resolved.

Rootly.com Homepage Erroring for Some Users

Oct <var data-var='date'>20</var>, <var data-var='time'>04:36</var> PDT Resolved - The earlier delays in Rootly On-Call notifications have been fully resolved. All systems are operating normally. Thank you for your patience. Oct <var data-var='date'>20</var>, <var data-var='time'>04:22</var> PDT Update - We are continuing to work through delayed on-call notifications. Incident response and Slack works as expected. We'll continue to provide regular updates here. Oct <var data-var='date'>20</var>, <var data-var='time'>03:31</var> PDT Update - We are continuing to work through delayed on-call notifications. Incident response and Slack works as expected. We'll continue to provide regular updates here. Oct <var data-var='date'>20</var>, <var data-var='time'>03:10</var> PDT Update - We are continuing to work on a fix for this issue. Oct <var data-var='date'>20</var>, <var data-var='time'>03:05</var> PDT Update - We are continuing to work on a fix for this issue. Oct <var data-var='date'>20</var>, <var data-var='time'>02:53</var> PDT Identified - The issue has been identified and a fix is being implemented.

On-Call Notifications Delayed

Sep <var data-var='date'>25</var>, <var data-var='time'>14:13</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'>25</var>, <var data-var='time'>09:49</var> PDT Monitoring - We identified the root cause of the issue and have implemented a fix. Latencies have returned to normal and we are monitoring them going forward. Sep <var data-var='date'>25</var>, <var data-var='time'>09:16</var> PDT Investigating - We are currently investigating increased latency in our in-app search (including alert search and incident search). Newly created resources may not be immediately searchable. Search results in-app may be slower to load than normal. Search results may be returned more slowly for certain API endpoints, including: GET /api/v1/incidents, GET /api/v1/services, GET /api/v1/groups, GET /api/v1/users, and GET /api/v1/audits. Our team is actively working on resolving this issue and will provide updates as soon as more information becomes available.

Investigating Search Latency

Sep <var data-var='date'> 4</var>, <var data-var='time'>18:58</var> PDT Resolved - Slack's engineering has resolved the issue. Slack is working as expected. We appreciate your patience. RCA will be made available to customers from Slack and Rootly. Sep <var data-var='date'> 4</var>, <var data-var='time'>17:53</var> PDT Update - Slack's engineering team is continuing to implement the fix. Web, mobile, and on-call paging remain operational. Sep <var data-var='date'> 4</var>, <var data-var='time'>17:08</var> PDT Update - Slack Engineering has identified the issue, and we are working with them to mitigate. Web, mobile, and paging (on-call) remains operational. Sep <var data-var='date'> 4</var>, <var data-var='time'>14:37</var> PDT Update - We are actively debugging with the Slack engineering team on potential upstream issues. Web, mobile, on-call remains operational. Sep <var data-var='date'> 4</var>, <var data-var='time'>12:03</var> PDT Identified - The Rootly Slack app is currently unavailable. Users are unable to interact with our product in Slack at this time. Our web app remains available. Our engineering team is actively working to restore full functionality. On-Call remains operational. We will provide updates as more information becomes available. Sep <var data-var='date'> 4</var>, <var data-var='time'>10:44</var> PDT Update - Web is operational - we are continuing to monitor reports of Slack interactions failing. Sep <var data-var='date'> 4</var>, <var data-var='time'>10:41</var> PDT Monitoring - We have identified the underlying issue affecting interactions with our app in Slack and web. We are seeing signs of gradual recovery and are continuing to monitor the situation closely to ensure full resolution. Sep <var data-var='date'> 4</var>, <var data-var='time'>10:19</var> PDT Investigating - We are currently investigating reports of failures when interacting with our app in Slack and web. Our team is actively looking into the issue and will provide updates as more information becomes available.

Failures when interacting with Rootly in Slack

Aug <var data-var='date'>28</var>, <var data-var='time'>09:10</var> PDT Resolved - This issue is now resolved. Aug <var data-var='date'>28</var>, <var data-var='time'>06:57</var> PDT Identified - We've identified that the following impacted version: 4.45.69 342c17f19a46a42fda9612f6d8e0b46dea5a07a5@1756377163 The impact appears to limited to Slack's Desktop App. Web, some versions of Slack Desktop and mobile continue to be operational. Aug <var data-var='date'>28</var>, <var data-var='time'>06:02</var> PDT Investigating - We are currently monitoring an incident from Slack (https://slack-status.com/2025-08/54ca351d3ad76351) and are aware of issues with our Slack App displaying a "We cannot display this message" error when interacting with apps that utilize drop-down options. Initial findings suggest this behavior is tied to the latest version of Slack. We are actively monitoring the situation and working to confirm the root cause. We’ll provide further updates as soon as more information becomes available. We apologize for the disruption in the meantime.

Slack Platform Issue: Apps Displaying "We cannot display this message" Errors

Aug <var data-var='date'>21</var>, <var data-var='time'>12:47</var> PDT Resolved - This incident has been fully resolved and all services are functioning normally. There was no impact to on-call paging at any time. We’ll continue to monitor, but no further action is required. Aug <var data-var='date'>21</var>, <var data-var='time'>11:42</var> PDT Identified - We’ve investigated and found the issue is related to a broader ongoing incident at one of our infrastructure providers. You can follow their status updates here: https://www.cloudflarestatus.com/incidents/d9n3g1vnxdd2 While our Slack app is the most visibly impacted, we are also identifying potential effects on other services such as our web interface and APIs. Our on-call product remains operational. We’ll continue to share updates as we make progress. Aug <var data-var='date'>21</var>, <var data-var='time'>11:09</var> PDT Investigating - We are currently investigating increased reports of latency and failures when interacting with our app in Slack. Our team is actively looking into the issue and will provide updates as more information becomes available

Latency and failures when interacting with our app in Slack

Aug <var data-var='date'>15</var>, <var data-var='time'>07:35</var> PDT Resolved - The issue has been mitigated. If you haven't upgraded to the latest version of the mobile app on Android you would've remained unaffected. Again, paging and push notifications are unaffected. Aug <var data-var='date'>15</var>, <var data-var='time'>07:02</var> PDT Investigating - We're aware of a potential issue that could impact Android users loading the mobile app. If any Android users have issues loading the app, please clear cache to fix. Long hold on the Rootly app icon (which brings up a menu), hit app info -> storage and cache -> clear cache. Paging and push notifications are not affected.

Some Users w Android Loading Issues

Jul <var data-var='date'>24</var>, <var data-var='time'>10:39</var> PDT Resolved - The earlier latency issues have been fully resolved. Database load is now being handled effectively, and service latency has remained consistently within nominal ranges across all affected components. Jul <var data-var='date'>24</var>, <var data-var='time'>09:00</var> PDT Monitoring - We're seeing a noticeable reduction in latency across affected services. API responses, dashboard performance, and background processes are beginning to recover. Our team is continuing to monitor the situation closely to ensure stability. Paging continues to be operational. Jul <var data-var='date'>24</var>, <var data-var='time'>08:25</var> PDT Identified - We have identified that higher-than-normal load on our database systems is contributing to increased latency in our services for some users. Our engineering team is actively working to rebalance traffic and optimize performance. We will continue to monitor closely and provide updates. Paging is operational. Jul <var data-var='date'>24</var>, <var data-var='time'>08:11</var> PDT Investigating - We are currently investigating an issue causing elevated latency across multiple parts of our platform. Affected users may experience delays when accessing the dashboard, API responses, and background processing tasks. Our engineering team is actively working to identify the root cause and mitigate the impact. We will provide an update within 30 minutes or as soon as more information becomes available. Thank you for your patience as we work to resolve this issue.

High Latency

Jul <var data-var='date'>15</var>, <var data-var='time'>12:29</var> PDT Resolved - This issue is resolved. A hard refresh of Slack's web client, or desktop client using Command + Shift + R (Mac) or Ctrl + Shift + R (Windows/Linux) may be required to restore select and multi-select form functionality. Jul <var data-var='date'>15</var>, <var data-var='time'>12:01</var> PDT Monitoring - We are seeing reports that updating Slack Desktop Client to version Version 4.45.60 a8def85020f2e6f981e24e9ee2c4f8582820e1e7@1752601050 (Production) may resolve this issue. Please continue trying to refresh desktop client using Command + Shift + R (Mac) or Ctrl + Shift + R (Windows/Linux). We will continue to monitor this issue. Jul <var data-var='date'>15</var>, <var data-var='time'>11:57</var> PDT Update - Slack continues to work toward resolving this matter: https://slack-status.com/2025-07/1ce16e396a56dcf8 Slack is currently recommend that users continue trying to refresh their client using Command + Shift + R (Mac) or Ctrl + Shift + R (Windows/Linux). Jul <var data-var='date'>15</var>, <var data-var='time'>11:39</var> PDT Update - We are still seeing reports of select and multi-select menus failing to populate due to an issue with certain versions of the Web and Desktop Slack client. The following platforms are unaffected: - Rootly Web Dashboard - Slack iOS/Android app On-call paging is not impacted. Jul <var data-var='date'>15</var>, <var data-var='time'>10:34</var> PDT Investigating - We are seeing multiple reports that Slack Client Version 4.45.60 5ceb15a480a45f9ff66f8ac70ad43d9365eda8e6@1752518552 (Production) has re-introduced the same issue with select menus and dropdowns from earlier noted here: https://slack-status.com/2025-07/1ce16e396a56dcf8 We are working with Slack to resolve this issue. As a workaround, in order to create / update an incident you can use our Web Dashboard or Slack iOS / Android app. We are are monitoring the issue closely with Slack and will update this page when we have more information. On-call paging is not impacted.

Web and Desktop Slack Client not populating select/multi-select menus

Jul <var data-var='date'>15</var>, <var data-var='time'>07:29</var> PDT Resolved - The Slack team is now reporting that this issue is now resolved for all users. Jul <var data-var='date'>15</var>, <var data-var='time'>05:33</var> PDT Monitoring - We have confirmed that loading multi select dropdowns is functioning as expected in our workspace and others after closing and re-opening the Slack client. We will continue to monitor this issue. Jul <var data-var='date'>15</var>, <var data-var='time'>05:18</var> PDT Update - The Slack incident is ongoing: https://slack-status.com/2025-07/1ce16e396a56dcf8 We recommend following both pages for updates. Creating and updating incidents via our Web Dashboard or Slack iOS / Android app continues to function as expected. On-call paging is not impacted. Jul <var data-var='date'>15</var>, <var data-var='time'>02:57</var> PDT Update - Please follow the Slack Incident here: https://slack-status.com/2025-07/1ce16e396a56dcf8 Jul <var data-var='date'>15</var>, <var data-var='time'>00:17</var> PDT Update - We are continuing to work with Slack regarding this issue. Jul <var data-var='date'>15</var>, <var data-var='time'>00:10</var> PDT Update - We are continuing to work with Slack regarding this issue. Jul <var data-var='date'>15</var>, <var data-var='time'>00:00</var> PDT Update - We are continuing to work with Slack regarding this issue. Jul <var data-var='date'>14</var>, <var data-var='time'>21:00</var> PDT Update - We are continuing to work with Slack regarding this issue. Jul <var data-var='date'>14</var>, <var data-var='time'>19:00</var> PDT Update - We are continuing to work with Slack regarding this issue. Jul <var data-var='date'>14</var>, <var data-var='time'>17:14</var> PDT Identified - A recent Slack Web Client update broke loading multi select dropdowns. Known web client versions impacted are: - 4.45.60 - 4.44.65 As a workaround, in order to create / update an incident you can use our Web Dashboard or Slack iOS / Android app. We are are monitoring the issue closely with Slack and will update this page when we have more information.

Slack Web client not populating external multi select dropdowns

Jul <var data-var='date'>11</var>, <var data-var='time'>06:58</var> PDT Resolved - The issue impacting Slack Blocks for Alert notifications has been resolved Jul <var data-var='date'>11</var>, <var data-var='time'>06:22</var> PDT Update - We are continuing to work on a fix for this issue. Jul <var data-var='date'>11</var>, <var data-var='time'>06:19</var> PDT Identified - We have identified the issue and have verified that the scope of the outage only applies to Slack Blocks for Alert notifications. We actively deploying a fix for this issue. Jul <var data-var='date'>11</var>, <var data-var='time'>06:05</var> PDT Investigating - We are currently investigating an issue where some Slack notifications are not being delivered.

Some Slack notifications not being delivered

Jul <var data-var='date'> 4</var>, <var data-var='time'>11:37</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'> 4</var>, <var data-var='time'>11:28</var> PDT Update - We are currently investigating an issue impacting the Mobile API for Alerts, resulting in degraded service for customers accessing alerts via mobile devices. Affected users may experience: - Errors loading alert data - Web application access remains operational and unaffected. Jul <var data-var='date'> 4</var>, <var data-var='time'>11:27</var> PDT Identified - The issue has been identified and a fix is being implemented.

Is Rootly Production down?

Rootly Production status is UNKNOWN

Lastest published events

Some users seeing errors loading dropdowns and alert index page

Slack-dependent features degraded due to ongoing upstream Slack incident

Slack-dependent features degraded due to ongoing upstream Slack incident

Rootly Production Services, Components and Regions

Recent Rootly Production events

Some users seeing errors loading dropdowns and alert index page

Slack-dependent features degraded due to ongoing upstream Slack incident

Slack-dependent features degraded due to ongoing upstream Slack incident

Marketing Site Errors Due to Upstream Webflow Issue

Web Platform Slow to Load on Some Pages

Intermittent Latency in Workflows