Sep <var data-var='date'>11</var>, <var data-var='time'>17:22</var> SAST Resolved - This incident has been resolved. Sep <var data-var='date'>11</var>, <var data-var='time'>13:58</var> SAST Monitoring - We are seeing delays in outbound communications following a large volume of payments. Communications are queued and will be sent, no messages are lost. We will update as the backlog clears.

Delayed communications

Jul <var data-var='date'>17</var>, <var data-var='time'>14:01</var> SAST Resolved - This incident has been resolved. Jul <var data-var='date'>17</var>, <var data-var='time'>13:52</var> SAST Monitoring - Dashboard is available. We are monitoring. Jul <var data-var='date'>17</var>, <var data-var='time'>13:46</var> SAST Investigating - We are currently investigating this issue.

Dashboard Unavailable for select tenants

Jun <var data-var='date'>12</var>, <var data-var='time'>11:09</var> SAST Resolved - Database contention resulted in a short (~1 min) burst of API requests failures before self-resolving.

Momentary database contention

Jun <var data-var='date'> 1</var>, <var data-var='time'>12:49</var> SAST Resolved - This incident has been resolved. Jun <var data-var='date'> 1</var>, <var data-var='time'>10:59</var> SAST Update - No impact to clients. Jun <var data-var='date'> 1</var>, <var data-var='time'>10:20</var> SAST Monitoring - A fix has been implemented and we are monitoring the results.

Degraded performance on lifecycle hooks

May <var data-var='date'> 6</var>, <var data-var='time'>13:07</var> SAST Resolved - This incident has been resolved. May <var data-var='date'> 6</var>, <var data-var='time'>12:01</var> SAST Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 6</var>, <var data-var='time'>11:58</var> SAST Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'> 6</var>, <var data-var='time'>11:34</var> SAST Investigating - We are currently investigating this issue.

Database outage

Feb <var data-var='date'> 3</var>, <var data-var='time'>11:06</var> SAST Resolved - This incident has been resolved. Feb <var data-var='date'> 3</var>, <var data-var='time'>10:41</var> SAST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'> 3</var>, <var data-var='time'>10:31</var> SAST Identified - The issue has been identified and a fix is being implemented.

Platform outage

Feb <var data-var='date'> 3</var>, <var data-var='time'>10:18</var> SAST Resolved - This incident has been resolved. Feb <var data-var='date'> 3</var>, <var data-var='time'>09:45</var> SAST Investigating - We are currently investigating this issue.

Nov <var data-var='date'>26</var>, <var data-var='time'>13:57</var> SAST Resolved - This incident has been resolved. Nov <var data-var='date'>26</var>, <var data-var='time'>13:46</var> SAST Update - Degraded performance. We are continuing to monitor and resolve any further issues. Nov <var data-var='date'>26</var>, <var data-var='time'>13:21</var> SAST Update - We are continuing to monitor for any further issues. Nov <var data-var='date'>26</var>, <var data-var='time'>13:12</var> SAST Monitoring - The issue has been identified and rollback. We are continuing investigations across all domains.

Product Module code not executing

Nov <var data-var='date'>21</var>, <var data-var='time'>12:40</var> SAST Resolved - This incident has been resolved. Nov <var data-var='date'>21</var>, <var data-var='time'>12:22</var> SAST Investigating - We are experiencing API timeouts and degraded performance due to database connection pool exhaustion. Impact: Users may experience: - Slow API responses - Timeout errors on policy issuance and other operations - Failed requests requiring retries

API Performance Degradation - Database Connection Pool Exhaustion

Oct <var data-var='date'>28</var>, <var data-var='time'>17:30</var> SAST Resolved - This incident has been resolved. Oct <var data-var='date'>28</var>, <var data-var='time'>15:38</var> SAST Identified - The issue has been identified and a fix is being implemented.

Delayed email delivery

Aug <var data-var='date'>27</var>, <var data-var='time'>08:59</var> SAST Resolved - This incident has been resolved. Aug <var data-var='date'>27</var>, <var data-var='time'>08:58</var> SAST Update - We are continuing to investigate this issue. Aug <var data-var='date'>27</var>, <var data-var='time'>08:47</var> SAST Investigating - We are currently investigating this issue.

Degraded performance

May <var data-var='date'>30</var>, <var data-var='time'>16:00</var> SAST Resolved - Unable to create or view policy notes

Policy notes

May <var data-var='date'>13</var>, <var data-var='time'>14:26</var> SAST Resolved - This incident has now been resolved. Customers may have experienced up to one hour's delay in receiving policy and terms documents. May <var data-var='date'>13</var>, <var data-var='time'>13:44</var> SAST Investigating - We are currently investigation the issue.

Document creation delay

Feb <var data-var='date'>28</var>, <var data-var='time'>15:52</var> SAST Resolved - This incident has been resolved. Feb <var data-var='date'>28</var>, <var data-var='time'>15:50</var> SAST Update - We are continuing to investigate this issue. Feb <var data-var='date'>28</var>, <var data-var='time'>15:50</var> SAST Update - We are continuing to investigate this issue. Feb <var data-var='date'>28</var>, <var data-var='time'>15:47</var> SAST Investigating - Product module code functions timing out

Product module code timeouts

Nov <var data-var='date'>14</var>, <var data-var='time'>19:50</var> SAST Completed - Scheduled maintenance was performed. All services operational. Nov <var data-var='date'>14</var>, <var data-var='time'>19:30</var> SAST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>14</var>, <var data-var='time'>19:13</var> SAST Scheduled - We are performing planned scheduled maintenance on all our databases. Platform may be unavailable for a short period of time.

Platform maintenance

Aug <var data-var='date'>22</var>, <var data-var='time'>20:13</var> SAST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>22</var>, <var data-var='time'>19:30</var> SAST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>22</var>, <var data-var='time'>19:23</var> SAST Scheduled - We are performing scheduled maintenance on all the ZA stacks (including private stacks). The platform will be unresponsive at times during this period.

Platform maintenance (all ZA stacks)

Aug <var data-var='date'>21</var>, <var data-var='time'>21:07</var> SAST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>21</var>, <var data-var='time'>20:30</var> SAST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>21</var>, <var data-var='time'>20:27</var> SAST Scheduled - We are performing scheduled maintenance on the UK stack. The platform might be unresponsive for brief moments during this period.

Platform maintenance (UK stack)

Feb <var data-var='date'>28</var>, <var data-var='time'>20:15</var> SAST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>28</var>, <var data-var='time'>19:15</var> SAST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>28</var>, <var data-var='time'>19:14</var> SAST Scheduled - We are performing platform maintenance on a private stack. The Root Platform for the stack will be unavailable for a short period of time.

Platform maintenance (private stack)

Jan <var data-var='date'>12</var>, <var data-var='time'>21:00</var> SAST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>12</var>, <var data-var='time'>20:00</var> SAST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>11</var>, <var data-var='time'>10:42</var> SAST Scheduled - We are performing scheduled maintenance on our database. Platform may be unavailable for a short period of time.

Nov <var data-var='date'>27</var>, <var data-var='time'>20:21</var> SAST Completed - Maintenance completed. No downtime was required. Nov <var data-var='date'>27</var>, <var data-var='time'>20:00</var> SAST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>27</var>, <var data-var='time'>15:46</var> SAST Scheduled - We are performing urgent and essential maintenance on our database. Platform may be unavailable for a short period of time.

Database maintenance

Oct <var data-var='date'>26</var>, <var data-var='time'>21:37</var> SAST Resolved - The issue has been resolved. Oct <var data-var='date'>26</var>, <var data-var='time'>21:35</var> SAST Update - Maintenance Update Action: The affected indexes have been rebuilt. We are thoroughly testing the system to confirm the improved post-maintenance performance. Oct <var data-var='date'>26</var>, <var data-var='time'>21:00</var> SAST Update - Maintenance Update Action: We are currently performing maintenance to optimize our system performance. Our team is actively rebuilding the affected indexes. This action addresses the root cause of the performance degradation issue. Oct <var data-var='date'>26</var>, <var data-var='time'>20:59</var> SAST Update - South African Multi-tenant is stable and we are continuing to monitor the performance Oct <var data-var='date'>26</var>, <var data-var='time'>20:21</var> SAST Update - South African Multi-tenant is stable and we are continuing to monitor the performance Oct <var data-var='date'>26</var>, <var data-var='time'>09:56</var> SAST Update - South African Multi-tenant is stable and we are continuing to monitor the performance Oct <var data-var='date'>26</var>, <var data-var='time'>09:56</var> SAST Update - Incident: Slow API Response Times for South African Multi-tenant Cause: The core issue was identified as a performance degradation in our database after a recent version upgrade. Action: We have added additional resources to maintain an acceptable level of system performance for the day and have planned after-hours maintenance to re-build the affected indexes. Oct <var data-var='date'>26</var>, <var data-var='time'>08:23</var> SAST Investigating - Incident: Slow API Response Times for South African Multi-tenant Issue: Our South African Multi-tenant service is currently experiencing slow API response times. This may lead to delays in data retrieval and other dependent operations for our users, we are currently investigating the issue

South African Multi-tenant degraded performance

Oct <var data-var='date'>10</var>, <var data-var='time'>13:36</var> SAST Resolved - This incident has been resolved. Oct <var data-var='date'>10</var>, <var data-var='time'>09:15</var> SAST Update - The issue has been addressed and we are continuing to monitor the issue Oct <var data-var='date'>10</var>, <var data-var='time'>08:23</var> SAST Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.

Majour outage

Sep <var data-var='date'> 6</var>, <var data-var='time'>13:44</var> SAST Resolved - This incident has been resolved Sep <var data-var='date'> 6</var>, <var data-var='time'>10:45</var> SAST Update - We are continuing to investigate this issue. Sep <var data-var='date'> 6</var>, <var data-var='time'>10:45</var> SAST Update - We are continuing to investigate this issue. Sep <var data-var='date'> 6</var>, <var data-var='time'>10:38</var> SAST Investigating - We are currently investigating this issue.

Dashboard outage

Jul <var data-var='date'> 6</var>, <var data-var='time'>20:25</var> SAST Completed - Maintenance was completed. Jul <var data-var='date'> 6</var>, <var data-var='time'>20:01</var> SAST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 5</var>, <var data-var='time'>19:55</var> SAST Update - Due to an unrelated outage on our internal staging environment, we are going to postpone the maintenance to tomorrow evening 8pm SAST. Jul <var data-var='date'> 4</var>, <var data-var='time'>14:40</var> SAST Scheduled - We are planning to perform essential scheduled maintenance. Platform may be unavailable for a short period of time.

Essential platform maintenance

Jun <var data-var='date'>24</var>, <var data-var='time'>23:12</var> SAST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>24</var>, <var data-var='time'>20:00</var> SAST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>14</var>, <var data-var='time'>12:37</var> SAST Scheduled - We are planning to perform essential scheduled maintenance. Platform may be unavailable for a short period of time.

Is Root down?

Root status is UP

Lastest published events

Delayed communications

Dashboard Unavailable for select tenants

Momentary database contention

Root Services, Components and Regions

Recent Root events

Delayed communications

Dashboard Unavailable for select tenants

Momentary database contention

Degraded performance on lifecycle hooks

Database outage

Platform outage