Aug <var data-var='date'>21</var>, <var data-var='time'>16:06</var> UTC Resolved - This is now resolved. It affected some users for <15 minutes.

Rippling loaded slowly, or would not load at all, for some users

Aug <var data-var='date'> 6</var>, <var data-var='time'>18:29</var> UTC Resolved - We identified an issue where some third-party integrations were showing disconnected / invalid-token behavior related to the rollout. The team reverted the change in production and retriggered syncs to recover affected integrations. - Impacted integrations, including Ramp and Box, have recovered - Some integrations that remain disconnected are unrelated to the this incident. In those cases, tokens were already revoked, expired, or deactivated, and customers may need to reconnect manually Aug <var data-var='date'> 6</var>, <var data-var='time'>18:03</var> UTC Monitoring - A fix has been deployed and we are rolling it out for all impacted integrations. Any data not yet synced will start resyncing automatically. Aug <var data-var='date'> 6</var>, <var data-var='time'>16:36</var> UTC Investigating - Several integrations including Ramp and Box are experiencing delays in data syncing. Any changes to the integration are not syncing and admins may see accounts as disconnected. Existing employee access is not affected. Aug <var data-var='date'> 6</var>, <var data-var='time'>16:12</var> UTC Identified - Several integrations including Ramp and Box are experiencing delays in data syncing. Any changes to the integration are not syncing and admins may see accounts as disconnected. Existing employee access is not affected.

Delayed sync in integrations

Aug <var data-var='date'> 4</var>, <var data-var='time'>21:19</var> UTC Resolved - Services returned to normal Aug <var data-var='date'> 4</var>, <var data-var='time'>20:38</var> UTC Monitoring - Issues seem resolved, continuing to monitor Aug <var data-var='date'> 4</var>, <var data-var='time'>20:35</var> UTC Investigating - We are currently investigating

Errors on some critical endpoints

Jul <var data-var='date'>28</var>, <var data-var='time'>05:17</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>28</var>, <var data-var='time'>02:23</var> UTC Monitoring - To mitigate a previous incident, non-critical asynchronous tasks were paused on Monday, July 27 at 9:30a PT and re-enabled around 3:30p PT. We are still working through the task backlog, and some things across Rippling - like group membership - will be stale until the remaining jobs catch up.

Asynchronous job queue resulting in stale services

Jul <var data-var='date'>28</var>, <var data-var='time'>02:09</var> UTC Resolved - Access to the Rippling app has been fully restored. Jul <var data-var='date'>27</var>, <var data-var='time'>22:47</var> UTC Monitoring - We paused non-critical asynchronous tasks earlier today to restore site health. Although we have re-enabled those tasks again, the asynchronous task queue is still catching up. As a result, some things across Rippling - like group membership - could be stale until the remaining jobs catch up over the next few hours. Jul <var data-var='date'>27</var>, <var data-var='time'>20:24</var> UTC Update - Access to Rippling is restored. We are investigating a recent change that may have resulted in an increase in query load and have increased infra capacity to handle the load in the interim. Jul <var data-var='date'>27</var>, <var data-var='time'>20:10</var> UTC Investigating - Users are unable to access the Rippling web and mobile apps. We will provide an update within the next 10 minutes.

Rippling app is down

Jul <var data-var='date'>27</var>, <var data-var='time'>18:37</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>27</var>, <var data-var='time'>17:08</var> UTC Update - The incident is mitigated, as app performance metrics are back to normal levels. Jul <var data-var='date'>27</var>, <var data-var='time'>16:32</var> UTC Update - Access to the Rippling app is restored. We are monitoring site health and performance. Jul <var data-var='date'>27</var>, <var data-var='time'>16:23</var> UTC Update - We are in the middle of rolling back the latest deployment. Performance remains degraded while the rollback is in motion. Next update within 10 minutes. Jul <var data-var='date'>27</var>, <var data-var='time'>16:11</var> UTC Investigating - We are investigating issues where users are unable to access the Rippling web and mobile apps. We will provide an update within the next 10 minutes.

Jul <var data-var='date'>16</var>, <var data-var='time'>09:00</var> UTC Resolved - Rippling displayed "Access denied" to some users accessing Rippling. The issue has been fully mitigated and Rippling is fully operational again.

Access denied

Jul <var data-var='date'>10</var>, <var data-var='time'>18:54</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>10</var>, <var data-var='time'>17:37</var> UTC Investigating - Some AI capabilities, including building or editing AI dashboards, are unavailable.

Some AI capabilities are unavailable

Jul <var data-var='date'> 7</var>, <var data-var='time'>19:06</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'> 7</var>, <var data-var='time'>17:08</var> UTC Identified - We have identified the task that was overloading the system and have mitigated the issue. There were timeouts occurring for ~10 minutes but the site is operational again. Jul <var data-var='date'> 7</var>, <var data-var='time'>16:51</var> UTC Investigating - We are investigating degraded performance of the Rippling app loading. We will share an update in the next 10 minutes.

Site performance is degraded

Jun <var data-var='date'>24</var>, <var data-var='time'>20:56</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>24</var>, <var data-var='time'>20:10</var> UTC Monitoring - We've made fixes to mitigate the issue and are monitoring the results. Jun <var data-var='date'>24</var>, <var data-var='time'>19:31</var> UTC Update - Access to the site is back to normal, but we are continuing to investigate and address the root cause. Jun <var data-var='date'>24</var>, <var data-var='time'>19:18</var> UTC Investigating - We are aware of issues with the Rippling app loading. Some parts of the Rippling app are degraded and not loading. We are investigating.

Issues loading parts of the Rippling app

Jun <var data-var='date'>22</var>, <var data-var='time'>16:24</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>22</var>, <var data-var='time'>15:46</var> UTC Identified - Rippling AI actions are currently not working. The issue has been identified and a fix is being deployed.

Rippling AI actions unavailable

Jun <var data-var='date'>19</var>, <var data-var='time'>20:27</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>19</var>, <var data-var='time'>20:07</var> UTC Monitoring - We discovered the root cause and have turned off a feature flag that was causing the issue. The issue is mitigated, and the Rippling app is operational again. Jun <var data-var='date'>19</var>, <var data-var='time'>20:03</var> UTC Investigating - We are investigating issues where certain pages in the Rippling app, like the hiring flow and employee profile pages, are crashing. We are working to mitigate the issues and investigate the root cause.

Rippling app crashes

Jun <var data-var='date'> 1</var>, <var data-var='time'>21:48</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'> 1</var>, <var data-var='time'>16:50</var> UTC Monitoring - The rollback was successful, and we are seeing the navigation bar load normally. We are monitoring the results. Jun <var data-var='date'> 1</var>, <var data-var='time'>16:43</var> UTC Investigating - Some customers are experiencing issues with the side navigation loading in app.rippling.com. Apps are still accessible from the search bar. We are rolling back to a previous version of the app while we investigate the root cause. We'll share an update in the next 10 minutes.

Issues loading the side navigation bar

May <var data-var='date'>28</var>, <var data-var='time'>19:52</var> UTC Resolved - All access and functionality to Rippling should be back to normal. Supergroup membership had high latency during the incident period, resulting in some delays to access changes, but all group memberships have been refreshed and will update normally moving forward. May <var data-var='date'>28</var>, <var data-var='time'>17:04</var> UTC Update - We are starting to re-enable the async jobs that have been throttled while monitoring the database load. May <var data-var='date'>28</var>, <var data-var='time'>16:48</var> UTC Update - We are monitoring database health and site access while continuing to investigate the root causes. May <var data-var='date'>28</var>, <var data-var='time'>16:46</var> UTC Update - We have scaled down async jobs that are contributing to the database load. Access to Rippling is starting to recover. May <var data-var='date'>28</var>, <var data-var='time'>16:16</var> UTC Investigating - We are investigating issues with the Rippling app and SSO. The issues are caused by database load.

Rippling app outage

May <var data-var='date'>27</var>, <var data-var='time'>14:12</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>27</var>, <var data-var='time'>14:01</var> UTC Update - Error rates down, continuing to monitor May <var data-var='date'>27</var>, <var data-var='time'>13:54</var> UTC Monitoring - SSO and related identity flows were degraded in production, with the incident opened at 08:49 EDT. A fix has been deployed and the team is monitoring service health, with confirmed successful SSO logins.

Single-Sign-on down

May <var data-var='date'>19</var>, <var data-var='time'>00:59</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>19</var>, <var data-var='time'>00:40</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>19</var>, <var data-var='time'>00:37</var> UTC Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>18</var>, <var data-var='time'>22:34</var> UTC Investigating - Users are reporting slowness while using Rippling

May <var data-var='date'>14</var>, <var data-var='time'>20:58</var> UTC Resolved - The issue has been resolved May <var data-var='date'>14</var>, <var data-var='time'>18:11</var> UTC Identified - Users with an expired API token are unable to access Rippling’s API Tokens page in the Developer app. Active API tokens are not impacted. The root cause has been identified, and we are implementing a fix.

API Tokens page unavailable to users with an expired token

May <var data-var='date'> 6</var>, <var data-var='time'>06:09</var> UTC Resolved - Rippling AI access has been restored. May <var data-var='date'> 6</var>, <var data-var='time'>05:54</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 6</var>, <var data-var='time'>05:49</var> UTC Investigating - Rippling AI is down. We are investigating the issue.

Rippling AI is down

May <var data-var='date'> 1</var>, <var data-var='time'>20:54</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 1</var>, <var data-var='time'>20:54</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 1</var>, <var data-var='time'>19:09</var> UTC Identified - Some customers on Payroll are not seeing upcoming runs. For runs with an approval deadline of 5/1/2026, the approval deadline has been moved to 5:30pmPT.

US Payroll Runs Not Visible

Apr <var data-var='date'>21</var>, <var data-var='time'>20:48</var> UTC Resolved - The issue has been resolved Apr <var data-var='date'>21</var>, <var data-var='time'>18:01</var> UTC Identified - Partial admins are blocked from completing the hiring flow due to a permissions error at the 'send documents' step. The root cause has been identified and a fix should be rolled out in about 1 hour.

Partial admins blocked from completing hiring flow at the Documents step

Apr <var data-var='date'>16</var>, <var data-var='time'>23:02</var> UTC Resolved - The incident has been resolved. Events that failed during the affected window - such as user provisioning and group syncs - were successfully replayed. Apr <var data-var='date'>16</var>, <var data-var='time'>19:46</var> UTC Update - Some Rippling Notifications and emails from Workflow Studio were sent to personal email accounts during the affected window since lookup of Google Workspace work emails were unavailable Apr <var data-var='date'>16</var>, <var data-var='time'>19:36</var> UTC Update - The root cause of this incident was deletion of Google Workspace app metadata, which made Google Workspace integration features unavailable. The impacted timeframe was 4/16/2026 10:59 AM PDT to 11:32 AM PDT. We are continuing to investigate the services impacted during that time period. Apr <var data-var='date'>16</var>, <var data-var='time'>18:52</var> UTC Identified - Google Workspace integration features, including SSO, were unavailable for a 15-30 min period of time earlier today. Access has been restored, but we are investigating to confirm no ongoing impact for customers.

Google Workspace integration features unavailable

Mar <var data-var='date'>25</var>, <var data-var='time'>00:42</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>25</var>, <var data-var='time'>00:33</var> UTC Monitoring - Services are recovered. We are continuing to monitor to ensure no further degradation. Mar <var data-var='date'>24</var>, <var data-var='time'>23:18</var> UTC Identified - Systems underlying Rippling Data features (Reports, Transformations, AI assistant deep data answers) are currently degraded. The team has identified the issue and is implementing a fix.

Data features degraded

Mar <var data-var='date'> 8</var>, <var data-var='time'>18:10</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'> 8</var>, <var data-var='time'>15:20</var> UTC Monitoring - We added a database index and have mitigated the issue Mar <var data-var='date'> 8</var>, <var data-var='time'>15:09</var> UTC Update - The impact has been mitigated, with app access operational again Mar <var data-var='date'> 8</var>, <var data-var='time'>15:00</var> UTC Investigating - We reverted the issue that was believed to be the root cause, but it did not fully resolve the issue. We are continuing to investigate the root cause while working on mitigating the impact. Mar <var data-var='date'> 8</var>, <var data-var='time'>14:41</var> UTC Identified - Access to the Rippling app login page is slow due to high database load. We have identified the root cause and are working on a fix.

Issues logging into Rippling

Feb <var data-var='date'> 2</var>, <var data-var='time'>15:44</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'> 2</var>, <var data-var='time'>15:14</var> UTC Monitoring - We have implemented a fix to scale up pods and are seeing services begin to recover. We are monitoring the impact. Feb <var data-var='date'> 2</var>, <var data-var='time'>14:52</var> UTC Identified - We are addressing an issue causing slowness across Rippling services

Slowness across Rippling

Jan <var data-var='date'>28</var>, <var data-var='time'>00:30</var> UTC Resolved - On the morning of Jan 26, we saw cases where the Rippling agent did not automatically install after MDM enrollment. We found the root cause and fixed the issue. It is now resolved.

Is Rippling down?

Rippling status is UP

Lastest published events

Rippling loaded slowly, or would not load at all, for some users

Delayed sync in integrations

Errors on some critical endpoints

Rippling Services, Components and Regions

Recent Rippling events

Rippling loaded slowly, or would not load at all, for some users

Delayed sync in integrations

Errors on some critical endpoints

Asynchronous job queue resulting in stale services

Rippling app is down

Rippling app is down