Mar <var data-var='date'>26</var>, <var data-var='time'>16:20</var> EDT Resolved - This incident has been resolved.Mar <var data-var='date'>26</var>, <var data-var='time'>12:19</var> EDT Monitoring - We experienced brief incidents and periods of latency in our Providers endpoint this morning and are monitoring.

Partial Outage

Jan <var data-var='date'>31</var>, <var data-var='time'>08:42</var> EST Resolved - An outage was reported impacting the API service from 3:00 AM to 5:10 AM. Users experienced difficulty in making requests, leading to failed responses during this period. The issue has been resolved, and we are closely monitoring the situation to ensure continued stability.

Overall API Outage

Oct <var data-var='date'> 3</var>, <var data-var='time'>12:17</var> EDT Resolved - Yesterday, between 10 AM and 5 PM ET, we experienced intermittent latency spikes affecting a portion of our customers. The issue has been resolved, and we are closely monitoring the situation to ensure continued stability. We apologize for any inconvenience this may have caused.

Resolved: Latency Spikes on Oct 2, 2024

Jul <var data-var='date'>19</var>, <var data-var='time'>17:28</var> EDT Resolved - We experienced an API outage from 4:07 PM to 4:14 PM ET today on our providers, condition cost estimates, and treatment endpoints. Full API functionality has been restored and there are no outstanding errors or latency issues. We sincerely apologize for the inconvenience this may cause your workflow. If you are continuing to experience issues, please reach out to support@ribbonhealth.com.

Provider Endpoint API Outage

Jun <var data-var='date'> 6</var>, <var data-var='time'>12:24</var> EDT Resolved - We discovered a partial outage impacting a small subset of customers early in the morning of 6/6/24. The outage specifically impacted API calls using the location_insurance_ids or insurance_ids parameters. This has been resolved and all endpoints are functioning for all customers again. If you are continuing to experience issues, please reach out to support@ribbonhealth.com.

Partial Outage to INN searches

Sep <var data-var='date'>18</var>, <var data-var='time'>21:48</var> EDT Resolved - At this time, our monitoring indicates that Ribbon's systems are performing as expected. We will continue to monitor for updates of the incident with our cloud hosting provider, AWS.Sep <var data-var='date'>18</var>, <var data-var='time'>15:47</var> EDT Monitoring - We are seeing a return to expected performance across endpoints. We will continue to monitor and provide updates here if performance degrades again.Sep <var data-var='date'>18</var>, <var data-var='time'>15:28</var> EDT Identified - We have confirmed the root cause of this incident is an AWS outage at several US Server locations. We have seen a partial restoration of connectivity and will continue to provide updates here.Sep <var data-var='date'>18</var>, <var data-var='time'>15:18</var> EDT Update - We have seen partial restoration in service from AWS with a few remaining intermittent issues.Sep <var data-var='date'>18</var>, <var data-var='time'>15:14</var> EDT Update - We are continuing to investigate this issue.Sep <var data-var='date'>18</var>, <var data-var='time'>15:11</var> EDT Update - On early investigation, we have identified the issue as a broader AWS outage. We are working to resolve this and will share updates as soon as possible.Sep <var data-var='date'>18</var>, <var data-var='time'>15:02</var> EDT Investigating - We are experiencing an outage to our Providers and Clinical Areas endpoints. We are actively investigating and will be providing updates within the next hour.

API Outage

Jul <var data-var='date'>26</var>, <var data-var='time'>00:30</var> EDT Resolved - We experienced an API outage between 12:10am - 2:15 AM ET this morning. Full API functionality has since been restored and there are no outstanding errors or latency issues. We sincerely apologize for the inconvenience this may cause your workflow. Please let us know if you have any questions or concerns on the above. Thank you. Ribbon Team

May <var data-var='date'>12</var>, <var data-var='time'>14:13</var> EDT Resolved - This incident has been resolved.May <var data-var='date'>12</var>, <var data-var='time'>10:16</var> EDT Update - We are continuing to investigate this issue.May <var data-var='date'>12</var>, <var data-var='time'>10:15</var> EDT Investigating - We are currently investigating this issue.

API Latency

May <var data-var='date'>12</var>, <var data-var='time'>09:00</var> EDT Resolved - We experienced a brief API outage between 9-9:15AM ET with about 10-12 mins of downtime.

Feb <var data-var='date'>23</var>, <var data-var='time'>17:03</var> EST Resolved - We experienced high latency in the APIs underlying infrastructure, resulting in customer API requests to time out. The underlying issue has since been resolved - API functionality was mostly restored at approximately 5:13 PM ET on 2/23/2023, but there may have been some intermittent failures for an additional ~20 minutes.

Full API Outage (Latency Spike)

Oct <var data-var='date'> 3</var>, <var data-var='time'>15:10</var> EDT Resolved - This incident has been resolved.Oct <var data-var='date'> 3</var>, <var data-var='time'>15:10</var> EDT Monitoring - A fix has been implemented and we are monitoring the results.Oct <var data-var='date'> 3</var>, <var data-var='time'>15:04</var> EDT Identified - Ribbon is currently experiencing a technical issue with our API infrastructure that is preventing data editing via the API and Find Care App (FCA). Ribbon APIs and FCA are only functioning in a read-only capacity; therefore, any data edits made via the API and FCA (PUT/POST/DELETE requests) will not be successful at this time. We currently do not have an estimated time for resolution; however, the API and FCA are currently live and functional for any read-only (GET) calls.

Outage of Ribbon API/FCA Editing Capabilities (PUT/POST/DELETE Requests)

Aug <var data-var='date'>20</var>, <var data-var='time'>14:00</var> EDT Completed - The scheduled maintenance has been completed.Aug <var data-var='date'>20</var>, <var data-var='time'>07:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug <var data-var='date'> 9</var>, <var data-var='time'>10:12</var> EDT Scheduled - We are currently planning an update to our API infrastructure on Saturday, 8/20 from 7 AM to 2 PM EST. During this time, Ribbon APIs and Find Care App (FCA) will only function in a read-only capacity; therefore, any data edits made via the API and FCA (PUT/POST/DELETE requests) will not be successful during this seven-hour window.

Ribbon API - Scheduled Maintenance

May <var data-var='date'>21</var>, <var data-var='time'>00:00</var> EDT Completed - The scheduled maintenance has been completed.May <var data-var='date'>20</var>, <var data-var='time'>00:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>15</var>, <var data-var='time'>17:50</var> EST Scheduled - Our clearinghouse partner, Change Healthcare, will be undergoing quarterly network maintenance. We do not expect noticeable service disruptions during this time.

Deductible/Eligibility Endpoint - Quarterly Maintenance

Apr <var data-var='date'>25</var>, <var data-var='time'>17:01</var> EDT Resolved - This incident has been resolved.Apr <var data-var='date'>25</var>, <var data-var='time'>13:48</var> EDT Monitoring - Please note this message does not affect customers who have migrated to our Eligibility Check endpoint powered by pVerify. Our clearinghouse partner for our Deductible Check endpoint, Change Healthcare, is experiencing intermittent processing issues. We will monitor and share updates as this issue gets resolved.

Deductible Check (powered by Change Healthcare) - Intermittent Processing Issues

Mar <var data-var='date'> 3</var>, <var data-var='time'>08:02</var> EST Resolved - This incident has been resolved.Mar <var data-var='date'> 3</var>, <var data-var='time'>00:39</var> EST Identified - Our clearinghouse partner, Change Healthcare, is experiencing an outage on Eligibility processing. Unfortunately, our Deductible Endpoint will also be down until their processing is back up. We will monitor and update on the situation as we have more information.

Clearinghouse Partner Processing Down

Feb <var data-var='date'>23</var>, <var data-var='time'>13:24</var> EST Resolved - This incident has been resolved. Eligibility transactions should be processing as expected now.Feb <var data-var='date'>23</var>, <var data-var='time'>09:29</var> EST Monitoring - Our clearinghouse, Change Healthcare, is experiencing intermittent errors with processing eligibility transactions. The issue has been escalated.

Eligibility/Deductible - Intermittent Issues

Feb <var data-var='date'>19</var>, <var data-var='time'>00:00</var> EST Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>18</var>, <var data-var='time'>00:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>15</var>, <var data-var='time'>17:49</var> EST Scheduled - Our clearinghouse partner, Change Healthcare, will be undergoing quarterly network maintenance. We do not expect noticeable service disruptions during this time.

Jan <var data-var='date'>16</var>, <var data-var='time'>13:00</var> EST Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>14</var>, <var data-var='time'>22:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>13</var>, <var data-var='time'>11:22</var> EST Scheduled - Our clearinghouse partner, Change Healthcare, will be undergoing an infrastructural migration from 10pm ET on 1/14 to 1pm ET on 1/16. They have let us know that all eligibility request processing will be down during the migration. As a result, Ribbon’s Deductible endpoint will also be nonfunctional during time.

Deductible/Eligibility Endpoint - Scheduled Maintenance

Nov <var data-var='date'> 7</var>, <var data-var='time'>15:30</var> EST Resolved - Our API server lost access to our underlying DB again due to the same breaking change that caused the outage on 11/6.

Nov <var data-var='date'> 6</var>, <var data-var='time'>04:30</var> EDT Resolved - Our API server lost access to our underlying DB due to a breaking change introduced by a migration task.

Oct <var data-var='date'>29</var>, <var data-var='time'>04:15</var> EDT Resolved - The migration has been completed.Oct <var data-var='date'>28</var>, <var data-var='time'>21:45</var> EDT Monitoring - Our API will be read-only from 10pm - 4:15 EST on 10/28 to 10/29 as we complete a scheduled database migration.

Scheduled Maintenance

Oct <var data-var='date'>28</var>, <var data-var='time'>22:00</var> EDT Resolved - Our API was read-only from 10pm - 4:15 EST on 10/28 to 10/29 as we underwent a scheduled database migration.

Scheduled Maintenance - 10/28

Oct <var data-var='date'> 5</var>, <var data-var='time'>16:28</var> EDT Resolved - We have resolved the issue. This issue occured because a broadly used database table experienced unusually high latency due a migration bug, causing timeouts of our API.Oct <var data-var='date'> 5</var>, <var data-var='time'>16:16</var> EDT Monitoring - Our API is experiencing an outage.

Sep <var data-var='date'>12</var>, <var data-var='time'>06:30</var> EDT Resolved - Our API had an outage due to an AWS hardware issue on our ElastiCache primary instance. AWS auto-switched to a different instance but there was an issue with how our API was configured to use this non-primary instance. As a result, API requests were failing and throwing a 500 server error. We have sinced fixed this by addressing the issues with our AWS configuration.

Is Ribbon Health down?

Ribbon Health status is UP

Lastest published events

Partial Outage

Overall API Outage

Resolved: Latency Spikes on Oct 2, 2024

Ribbon Health Services, Components and Regions

Recent Ribbon Health events

Partial Outage

Overall API Outage

Resolved: Latency Spikes on Oct 2, 2024

Provider Endpoint API Outage

Partial Outage to INN searches

API Outage

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Is Ribbon Health down?

Ribbon Health status is UP

Lastest published events

Partial Outage

Overall API Outage

Resolved: Latency Spikes on Oct 2, 2024

Ribbon Health Services, Components and Regions

Recent Ribbon Health events

Partial Outage

Overall API Outage

Resolved: Latency Spikes on Oct 2, 2024

Provider Endpoint API Outage

Partial Outage to INN searches

API Outage

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!