Mar <var data-var='date'>28</var>, <var data-var='time'>10:57</var> CDT Completed - The scheduled maintenance has been completed. Local Search functionality has been restored. Mar <var data-var='date'>27</var>, <var data-var='time'>11:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>12</var>, <var data-var='time'>08:21</var> CDT Scheduled - In two weeks Local Search Rank will undergo maintenance. Currently generated reports will continue to display in the product but new terms and new searches will not occur for a 24 hour period. If new terms are added or new searches are kicked off they will complete after the 24 hour period but not before. Thank you

Local Search Rank Maintenance

Jan <var data-var='date'>27</var>, <var data-var='time'>18:00</var> CST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>27</var>, <var data-var='time'>12:00</var> CST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>11</var>, <var data-var='time'>14:21</var> CST Scheduled - Our engineers will be performing database maintenance on 1/27 starting at 12p Central. This should not last more than a few hours. Once this is complete we will have a better ability to scale resources as needed for improved customer experiences.

ReviewTrackers Database Maintenance

Aug <var data-var='date'>15</var>, <var data-var='time'>17:38</var> CDT Resolved - Our platform is stable and operating as expected. Thank you for your patience. Aug <var data-var='date'>15</var>, <var data-var='time'>17:24</var> CDT Identified - An upstream provider is experiencing an outage. We have reached out to them concerning the matter and believe they will fix the issue shortly. We are sorry for any inconvenience.

Platform Outage

May <var data-var='date'>10</var>, <var data-var='time'>23:49</var> CDT Resolved - This incident has been resolved. May <var data-var='date'>10</var>, <var data-var='time'>09:22</var> CDT Investigating - We are experiencing a delay processing keywords for new reviews coming into our platform. We are working through the backlog of data to process and will update this when we catch back up. We are sorry for the inconvenience.

Keywords Processing Delay

Feb <var data-var='date'>24</var>, <var data-var='time'>11:28</var> CST Resolved - This incident has been resolved. Feb <var data-var='date'>24</var>, <var data-var='time'>10:37</var> CST Identified - All of our applications are currently down due to a service provider issue. We are waiting for service to get restored. Thank you for your patience.

Dec <var data-var='date'>27</var>, <var data-var='time'>13:00</var> CST Resolved - The issue has been resolved. Dec <var data-var='date'>27</var>, <var data-var='time'>10:46</var> CST Identified - We are experiencing issues loading summary review data (also known as 'metrics') on our dashboard due to a service provider bug. We are working with them to fix the problem and will post updates here as they become available.

Metrics / Summary Review Data is Unavailable

Dec <var data-var='date'> 6</var>, <var data-var='time'>17:53</var> CST Resolved - This incident has been resolved. Dec <var data-var='date'> 6</var>, <var data-var='time'>17:19</var> CST Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'> 6</var>, <var data-var='time'>17:14</var> CST Identified - The issue has been identified and a fix is being implemented. Dec <var data-var='date'> 6</var>, <var data-var='time'>17:05</var> CST Update - We are continuing to investigate this issue. Dec <var data-var='date'> 6</var>, <var data-var='time'>17:02</var> CST Investigating - We are currently investigating the issue.

Platform Outages

Oct <var data-var='date'>10</var>, <var data-var='time'>15:00</var> CDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>10</var>, <var data-var='time'>09:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>28</var>, <var data-var='time'>15:16</var> CDT Scheduled - We will be undergoing database maintenance starting at 9a Central on 10/10/2021 During this time our 'Keywords' based features and API endpoints will not be available. All other areas of our App and API will be up and fully functional.

Keywords Unavailable

Aug <var data-var='date'>29</var>, <var data-var='time'>12:44</var> CDT Completed - The scheduled maintenance is completed. Aug <var data-var='date'>29</var>, <var data-var='time'>08:30</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>26</var>, <var data-var='time'>12:54</var> CDT Update - . Aug <var data-var='date'>26</var>, <var data-var='time'>12:53</var> CDT Scheduled - We will be undergoing database maintenance from 8:30a to 1:30p Central on August 29, 2021. During this time our 'Competitors' features and API endpoints will not be available. All other areas of our App and API will be up and fully functional.

Competitors Downtime

Aug <var data-var='date'> 1</var>, <var data-var='time'>17:38</var> CDT Completed - Thank you for your patience. Our Maintenance is now complete. Aug <var data-var='date'> 1</var>, <var data-var='time'>11:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>21</var>, <var data-var='time'>16:49</var> CDT Scheduled - We will be undergoing database maintenance from 11:00a to 5:00p Central on August 1, 2021. During this time all App/API systems including alerts, review collection and ask tool will be down - resuming where they left off when the system is back online (there will be no data loss as part of this upgrade). We’ll also have a white-label friendly splash page explaining to users that the App is undergoing scheduled maintenance and will be back online by 5pm CT.

Database Maintenance

Feb <var data-var='date'>24</var>, <var data-var='time'>18:59</var> CST Resolved - This incident is now resolved. Delayed mail is now sending. Feb <var data-var='date'>24</var>, <var data-var='time'>17:40</var> CST Identified - Ask campaigns, password reset and other emails sent from our platform are currently suspended due to a service provider outage. We will update when the issue is fixed.

Temporary Email Outage

Dec <var data-var='date'>21</var>, <var data-var='time'>20:05</var> CST Completed - The scheduled maintenance is complete. Dec <var data-var='date'>21</var>, <var data-var='time'>19:01</var> CST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>18</var>, <var data-var='time'>13:11</var> CST Scheduled - Monday evening we will be upgrading a database on our main production application. We are sorry for any convenience but once this work is complete performance of our api and app will improve for all accounts.

Planned downtime for resource upgrades

Nov <var data-var='date'>27</var>, <var data-var='time'>08:58</var> CST Resolved - This issue was resolved around 4:30a Central this morning. We are sorry for any inconvenience. Nov <var data-var='date'>26</var>, <var data-var='time'>21:27</var> CST Identified - The shortened domain rev.ag is not functioning. This is due to an outage on the .ag top-level domain. i.e. google.ag is indeterminately returning. We are monitoring the issue but are unsure when this will be resolved. We are sorry for any inconvenience.

Shortened URLS are not loading.

Oct <var data-var='date'> 8</var>, <var data-var='time'>12:30</var> CDT Resolved - This incident has been resolved. Oct <var data-var='date'> 8</var>, <var data-var='time'>11:30</var> CDT Identified - One of our service providers is experiencing an issue. We are monitoring the situation and will update when resolved. We are sorry for any inconvenience.

Mail Outage, Alerts, Password Reset, etc

Jul <var data-var='date'>17</var>, <var data-var='time'>16:45</var> CDT Resolved - I'm sorry for the inconvenience but things seem back to normal. Have a good weekend! Jul <var data-var='date'>17</var>, <var data-var='time'>16:37</var> CDT Monitoring - Things seem to be returning back to normal. We are monitoring the situation. Jul <var data-var='date'>17</var>, <var data-var='time'>16:32</var> CDT Identified - Currently a service provider is experiencing an outage affecting our platform and home page. We will update as we get more information. I'm sorry for any inconvenience.

Platform outages

Jun <var data-var='date'>12</var>, <var data-var='time'>14:08</var> CDT Resolved - One of our service providers recovered from their outage. Our platform is back and stable. Jun <var data-var='date'>12</var>, <var data-var='time'>13:50</var> CDT Investigating - We are investigating a major platform outage.

Major Platform Outage

May <var data-var='date'>11</var>, <var data-var='time'>15:09</var> CDT Resolved - Service provider maintenance is complete. We are sorry for the inconvenience. May <var data-var='date'>11</var>, <var data-var='time'>15:01</var> CDT Update - We are continuing to work on a fix for this issue. May <var data-var='date'>11</var>, <var data-var='time'>15:00</var> CDT Identified - One of our service providers is undergoing maintenance causing instability on our platform. When they are complete with the update we will 'Resolve' this alert.

Service Provider Maintenance Causing Platform Outage

Mar <var data-var='date'>21</var>, <var data-var='time'>13:36</var> CDT Resolved - This has been resolved. Please note that responding for Google My Business reviews will remain disabled with clear in-app and api messaging until Google is accepting new reviews and responses again. For more information please contact ReviewTrackers support. Mar <var data-var='date'>21</var>, <var data-var='time'>11:18</var> CDT Identified - The issue has been identified. We will be updating error messages on the /response/ API endpoint and in-app to inform users: "“Review replies aren’t available at this time due to Google’s response to COVID-19.” Mar <var data-var='date'>21</var>, <var data-var='time'>11:05</var> CDT Investigating - We are currently investigating the impact to in-app and API functionality within ReviewTrackers as it relates to Google's announcement that they will not be posting new Reviews, Q&A, or responses for Google My Business locations as part of their COVID-19 response. https://support.google.com/business/answer/9792336

Google My Business - Review Response

Mar <var data-var='date'>16</var>, <var data-var='time'>11:32</var> CDT Resolved - One of our service providers underwent a major outage. We appear to be past the issue at this time. Mar <var data-var='date'>16</var>, <var data-var='time'>11:20</var> CDT Investigating - We are investigating a platform outage. Currently we are seeing multiple service providers experiencing issues.

Platform outage

Mar <var data-var='date'>11</var>, <var data-var='time'>17:15</var> CDT Resolved - The incident has been resolved. Thank you for your patience. Mar <var data-var='date'>11</var>, <var data-var='time'>12:36</var> CDT Identified - We have identified the issue and are working at putting the fix into place. Thank you again for your patience! Mar <var data-var='date'>11</var>, <var data-var='time'>10:28</var> CDT Investigating - We are currently investigating an issue with our Facebook integration process. Thank you for your patience as we dig into the problem. Existing integrations are continuing to receive data.

Faceboook Integration

Nov <var data-var='date'> 1</var>, <var data-var='time'>06:51</var> CDT Resolved - The service provider has fully recovered from the outage. Thank you for your patience yesterday afternoon! Oct <var data-var='date'>31</var>, <var data-var='time'>15:38</var> CDT Monitoring - App is back up but our service provider is still experiencing platform wide issues. Oct <var data-var='date'>31</var>, <var data-var='time'>15:28</var> CDT Identified - We are monitoring our service provider's status page and will keep you updated. We are sorry for the inconvenience.

Our Web App is down due to a service provider outage.

Oct <var data-var='date'>21</var>, <var data-var='time'>19:00</var> CDT Resolved - The underlying search infrastructure has been replaced and the search backlog has caught up. Oct <var data-var='date'>21</var>, <var data-var='time'>14:19</var> CDT Identified - Our platform is having issues with new resources being searchable, due to an issue with a service provider

Service Provider Outage - Search

Sep <var data-var='date'> 4</var>, <var data-var='time'>14:57</var> CDT Resolved - This incident has been resolved. Sep <var data-var='date'> 4</var>, <var data-var='time'>10:55</var> CDT Identified - We found the root cause, a service provider script was throwing errors in IE. We are working on a fix and will be informing the service provider of their issue. We expect resolution within a couple hours. Sep <var data-var='date'> 4</var>, <var data-var='time'>09:28</var> CDT Investigating - We are investigating an issue with IE11 relating to our app functionality. The issue is not present in modern Chrome versions. We will keep this page updated as we progress. We are sorry for any inconvenience.

Known Issues with IE11

Aug <var data-var='date'>31</var>, <var data-var='time'>14:41</var> CDT Resolved - Our platform is returning to normal as the service provider outage is resolving. Sorry for any inconvenience! Aug <var data-var='date'>31</var>, <var data-var='time'>12:41</var> CDT Identified - One of our service providers is having a major outage. We will continue to monitor and update the situation.

App outage

Jul <var data-var='date'> 2</var>, <var data-var='time'>09:41</var> CDT Resolved - Everything has recovered as expected. Sorry for the inconvenience! Jul <var data-var='date'> 2</var>, <var data-var='time'>09:13</var> CDT Update - We are continuing to work on a fix for this issue. Jul <var data-var='date'> 2</var>, <var data-var='time'>08:56</var> CDT Identified - One of our service providers is experiencing technical difficulties which is impacting the ReviewTrackers platform and Marketing site. We will update our page as we get more developments.

Is ReviewTrackers down?

ReviewTrackers status is UP

Lastest published events

Local Search Rank Maintenance

ReviewTrackers Database Maintenance

Platform Outage

ReviewTrackers Services, Components and Regions

Recent ReviewTrackers events

Local Search Rank Maintenance

ReviewTrackers Database Maintenance

Platform Outage

Keywords Processing Delay

Platform Outage

Metrics / Summary Review Data is Unavailable