May <var data-var='date'>12</var>, <var data-var='time'>07:24</var> UTC Resolved - We identified and resolved the issue. Charts v3 data is now up-to-date. May <var data-var='date'>12</var>, <var data-var='time'>04:01</var> UTC Investigating - We're investigating an issue where charts v3 data is delayed

Delayed Charts v3 Data

May <var data-var='date'> 8</var>, <var data-var='time'>13:27</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 8</var>, <var data-var='time'>10:03</var> UTC Update - Our API has been fully operational since ~ 01:20 UTC. The underlying incident on our cloud provider is not yet closed, but is not impacting our service. As of ~ 05:20 UTC, all transactions processed by our Fortress protection have been replayed and should show up in the dashboard. The RevenueCat SDK will handle the API service degradation (from 00:17 UTC to 01:20 UTC) gracefully (no lost transactions). May <var data-var='date'> 8</var>, <var data-var='time'>01:22</var> UTC Monitoring - We are fully recovered now. We'll leave this incident open until our cloud provider confirms a full recovery. May <var data-var='date'> 8</var>, <var data-var='time'>01:15</var> UTC Identified - We are starting to see some recovery. The underlying incident on our cloud provider is still not resolved, but metrics look good on our end. We are continuing to monitor. May <var data-var='date'> 8</var>, <var data-var='time'>00:52</var> UTC Update - We are continuing to investigate this issue. May <var data-var='date'> 8</var>, <var data-var='time'>00:51</var> UTC Investigating - We are currently investigating elevated API error rates caused by reduced service capacity. Some end users may experience intermittent issues when making purchases or restoring subscriptions. Subscription activations may also be delayed temporarily. Most requests will continue to succeed, and affected transactions will automatically recover once service is restored. This issue is impacting RevenueCat API requests across iOS, Android, and Web platforms. Analytics processing and exports may also be delayed during this incident. We are actively restoring capacity and mitigating the issue. RevenueCat Fortress protections remain active to help preserve transaction data during the disruption. We will continue to provide updates as recovery progresses.

Increased API error rates due to reduced service capacity.

Apr <var data-var='date'>28</var>, <var data-var='time'>22:54</var> UTC Resolved - All systems are now operating normally. Event delivery has fully caught up, and performance has returned to expected levels. Apr <var data-var='date'>28</var>, <var data-var='time'>22:32</var> UTC Monitoring - A fix has been implemented to address database deadlocks that were degrading API performance. The system is now stable and performance has recovered. We are still observing some delays in webhook delivery, but these are improving and we expect them to fully recover shortly. Apr <var data-var='date'>28</var>, <var data-var='time'>21:59</var> UTC Investigating - We're currently investigating an increased error rate on some of our APIs

Elevated error rates

Apr <var data-var='date'>22</var>, <var data-var='time'>19:42</var> UTC Resolved - The incident has been resolved. Apr <var data-var='date'>22</var>, <var data-var='time'>19:24</var> UTC Monitoring - A fix has been implemented and rate-limit errors are back to baseline. We will continue to monitor. Apr <var data-var='date'>22</var>, <var data-var='time'>19:09</var> UTC Identified - At 18:27 UTC we noticed an increase in rate-limit errors from our v2 API endpoints for some developers since ~14:00 UTC. We have identified the issue and are implementing a fix.

Increased rate-limit errors on API V2 endpoints

Apr <var data-var='date'>18</var>, <var data-var='time'>21:10</var> UTC Resolved - The underlying infrastructure issue has been addressed, and RevenueCat services are now operating normally again. Temporary mitigations have been removed as full service has been restored. We are continuing to monitor the system closely to ensure stability. Apr <var data-var='date'>18</var>, <var data-var='time'>20:46</var> UTC Update - We are currently experiencing an incident affecting parts of RevenueCat’s web infrastructure. To reduce impact for customers and their users, mitigations have been activated: What should continue to work normally: apps should continue to load paywalls using cached product data, users should still be able to complete purchases, and users who purchase during this period should continue to receive access to the content or features they bought What will not work normally during this incident: some real-time and customization features may be degraded while Fortress is active. This includes Offering experiments and customer-specific Offering customization, which may not be applied during the incident. Webhooks and some third-party integration events may also be delayed rather than delivered in real time What happens after recovery: once normal service is restored, we will replay queued requests so purchase records, entitlement confirmation, webhooks, and downstream events can be reconciled We are actively working to restore full service and will continue to share updates as we make progress Apr <var data-var='date'>18</var>, <var data-var='time'>20:42</var> UTC Investigating - We have noticed a degradation of service and are investigating the issue.

Degradation of service

Apr <var data-var='date'>17</var>, <var data-var='time'>07:00</var> UTC Resolved - Earlier today, around 7:20 AM UTC, we had slightly elevated error rates on our API for about 5 minutes due to database maintenance. The RevenueCat SDK will handle this gracefully, but API users may have noticed a brief increase in errors.

Degraded API Performance

Apr <var data-var='date'>10</var>, <var data-var='time'>10:42</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>10</var>, <var data-var='time'>10:42</var> UTC Update - The issue affecting Scheduled Data Exports to GCP has been fully resolved. All delayed exports have now been successfully delivered, and export processing is operating normally. Apr <var data-var='date'>10</var>, <var data-var='time'>09:04</var> UTC Monitoring - Fix has been rolled out and we are redelivering exports that were affected. Apr <var data-var='date'>10</var>, <var data-var='time'>08:24</var> UTC Identified - We have identified an issue with Scheduled Data Exports. We’re rolling out a fix. Apr <var data-var='date'>10</var>, <var data-var='time'>07:49</var> UTC Investigating - We have detected some issues causing some delays with Schedule Data Export deliveries to GCP

Scheduled Data Exports delayed for GCP

Mar <var data-var='date'>31</var>, <var data-var='time'>15:44</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>31</var>, <var data-var='time'>15:43</var> UTC Update - We have applied the fix, and we are currently backfilling the affected charts. Mar <var data-var='date'>31</var>, <var data-var='time'>12:42</var> UTC Update - We have found that the issue only affects charts for Play Store products that have two introductory offers. We are currently testing our fix before the final deployment and backfilling of the affected charts. Mar <var data-var='date'>31</var>, <var data-var='time'>09:59</var> UTC Identified - We have identified a problem affecting the Play Store which results in inflated MRR/ARR numbers for Charts v3. We have identified the problem and we are working on a fix.

ARR/MRR charts are incorrect for some users

Mar <var data-var='date'>16</var>, <var data-var='time'>21:01</var> UTC Resolved - The issue has been resolved and all failed webhook events have been dispatched. Mar <var data-var='date'>16</var>, <var data-var='time'>20:11</var> UTC Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>16</var>, <var data-var='time'>20:11</var> UTC Update - We've located and fixed the issue that was causing webhook integrations using AWS API gateway to fail. Mar <var data-var='date'>16</var>, <var data-var='time'>19:46</var> UTC Update - We are continuing to investigate this issue. Mar <var data-var='date'>16</var>, <var data-var='time'>19:45</var> UTC Investigating - We're currently investigating an issue with dispatching events via webhooks for certain integration

Ongoing issue dispatching events to webhooks with certain integrations

Mar <var data-var='date'> 6</var>, <var data-var='time'>06:40</var> UTC Resolved - From 6:10 to 6:25 UTC, we had slightly higher API error rates due to a database infrastructure issue. The incident has been resolved. App using the RevenueCat SDK were not impacted.

Elevated Error Rates.

Feb <var data-var='date'>19</var>, <var data-var='time'>05:23</var> UTC Resolved - Charts V3 Beta is now available again for all users. The underlying infrastructure issue has been resolved. Data processing jobs are still being re-enabled and any data gaps will be backfilled automatically. Feb <var data-var='date'>19</var>, <var data-var='time'>05:08</var> UTC Monitoring - The underlying infrastructure issue has been resolved. We are gradually re-enabling services and monitoring for stability. Charts V3 Beta remains disabled as a precaution and will be re-enabled once we confirm full stability. Feb <var data-var='date'>19</var>, <var data-var='time'>04:34</var> UTC Update - * Charts V3 Beta is currently disabled for all users. * We have repaired the underlying problem, but we have to apply further fixes to prevent the issue from re-triggering. Feb <var data-var='date'>19</var>, <var data-var='time'>03:00</var> UTC Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'>19</var>, <var data-var='time'>02:48</var> UTC Investigating - We are currently investigating an issue with the Charts V3 Beta not showing data. Workaround: Disable Charts V3 via the switch (top right) in the dashboard.

Dashboard: Charts V3 Beta availability issues

Feb <var data-var='date'>11</var>, <var data-var='time'>00:35</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>10</var>, <var data-var='time'>22:11</var> UTC Update - The primary DNS servers have recovered and updates have propagated to most DNS providers. Note that some ISPs and network setups might cache DNS entries longer, so errors might persist and might take longer to resolve for some users. Feb <var data-var='date'>10</var>, <var data-var='time'>22:06</var> UTC Update - We purged the DNS cache and are starting to see improving dashboard error rates. There is still a long tail of errors we are monitoring. Feb <var data-var='date'>10</var>, <var data-var='time'>21:47</var> UTC Update - We are continuing to monitor for any further issues. Feb <var data-var='date'>10</var>, <var data-var='time'>21:20</var> UTC Update - We’ve recovered the SDK API, and purchases from your app are now being processed successfully. Some dashboard functionality and paywall assets may still be unavailable. Our team is continuing to work on mitigating the CloudFront issues, and we’ll share further updates as progress is made. Feb <var data-var='date'>10</var>, <var data-var='time'>21:13</var> UTC Monitoring - We’ve recovered the SDK API, and purchases from your app are now being processed successfully. Some dashboard functionality may still be unreliable. Our team is continuing to work on mitigating the CloudFront issues, and we’ll share further updates as progress is made. Feb <var data-var='date'>10</var>, <var data-var='time'>21:02</var> UTC Update - We believe we have identified an issue with Cloudfront, and we have applied an emergency mitigation. We're seeing recovery on SDK APIs. Feb <var data-var='date'>10</var>, <var data-var='time'>20:45</var> UTC Investigating - We're currently investigating an increased error rate on some of our APIs.

Increased error rate on our API

Feb <var data-var='date'> 9</var>, <var data-var='time'>17:28</var> UTC Resolved - All experiment pipeline jobs have finish successfully and the data is now up to date. We are sorry for the inconveniences this may have caused you. Feb <var data-var='date'> 9</var>, <var data-var='time'>14:38</var> UTC Monitoring - We are currently experiencing delayed data in our experiments pipelines. The issue has been identified and fixed. We are now waiting for the jobs to finish processing.

Experiments data delayed

Feb <var data-var='date'> 9</var>, <var data-var='time'>04:00</var> UTC Resolved - From ~4:30 UTC to ~5:30 UTC webhook delivery time regressed to up to a few minutes delay (from the usual second or two). The underlying issue has been fixed and delivery time is back down to normal latency.

Delayed Webhook Delivery

Feb <var data-var='date'> 6</var>, <var data-var='time'>01:20</var> UTC Resolved - The incident has resolved, and the experimental results are up to date. Feb <var data-var='date'> 5</var>, <var data-var='time'>21:21</var> UTC Identified - The issue has been identified and we are working on a fix, sorry for the inconveniences.

Delayed experiment results

Jan <var data-var='date'>27</var>, <var data-var='time'>20:27</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>27</var>, <var data-var='time'>20:08</var> UTC Identified - We identified an issue where Charts data freshness indicators are displaying outdated timestamps. The underlying chart data is being updated correctly, but the freshness timestamps shown in the UI are not reflecting the latest refresh times. A fix has been deployed and we are monitoring the rollout.

Charts data freshness indicators showing outdated timestamps

Jan <var data-var='date'>24</var>, <var data-var='time'>22:49</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>24</var>, <var data-var='time'>13:13</var> UTC Update - We have resolved an issue that was preventing some deleted records from syncing to Charts, Experiments, and Scheduled Data Exports. The fix has been deployed and data is now flowing correctly. The vast majority of customers were not impacted. We are continuing to monitor the systems Jan <var data-var='date'>24</var>, <var data-var='time'>09:40</var> UTC Monitoring - We have identified and fixed the issue preventing deleted records from syncing to our analytics products. Deletes are now flowing correctly. We are processing a backlog of data to ensure Charts, Experiments, and Scheduled Data Exports reflect accurate information. Jan <var data-var='date'>24</var>, <var data-var='time'>08:31</var> UTC Identified - We have identified the root cause of the issue affecting Charts, Experiments, and Scheduled Data Exports. A recent configuration change was preventing deleted records from being synced correctly. We are now deploying a fix and will continue to monitor the systems. Jan <var data-var='date'>24</var>, <var data-var='time'>08:24</var> UTC Investigating - We are investigating an issue affecting our analytics pipeline that is causing delayed or inaccurate data in Charts, Experiments, and Scheduled Data Exports. Deleted records are not being properly removed from these products. We are actively working to identify the root cause and will provide an update once we have more information.

Small sample of delayed or Inaccurate Data in Charts, Experiments, and Data Exports for ~.2% of developers

Jan <var data-var='date'>14</var>, <var data-var='time'>11:54</var> UTC Resolved - All fortress receipts have been replayed. Jan <var data-var='date'>14</var>, <var data-var='time'>11:16</var> UTC Monitoring - We have disabled fortress and the error rate is back to normal. We will be monitoring the systems. Jan <var data-var='date'>14</var>, <var data-var='time'>11:00</var> UTC Investigating - We have detected a spike in errors related to our database and have enabled Fortress to mitigate while we investigate.

Error spike in API

Dec <var data-var='date'>11</var>, <var data-var='time'>16:36</var> UTC Resolved - Experiment results are now also updated and all data is fully up to date. Some scheduled data exports contained missing data, but they will repopulate automatically during the next export cycle. Dec <var data-var='date'>11</var>, <var data-var='time'>13:41</var> UTC Update - Charts are now up to date as well. The only remaining stale data is for experiment results. Dec <var data-var='date'>11</var>, <var data-var='time'>10:05</var> UTC Update - Data exports and customer lists are now fully up to date. Updates for charts and experiments are still in progress. Dec <var data-var='date'>11</var>, <var data-var='time'>08:02</var> UTC Identified - We are currently experiencing delays in the data source that powers charts, experiments, data exports, and customer lists. Our team has identified the issue and is actively working on a fix. Thank you for your patience.

Delayed Data in Charts, Experiments, Data Exports and Customer Lists

Nov <var data-var='date'> 6</var>, <var data-var='time'>14:07</var> UTC Resolved - Push notifications to the RevenueCat app are now being delivered in time. Notifications affected by the issue have also been delivered. Nov <var data-var='date'> 6</var>, <var data-var='time'>12:30</var> UTC Investigating - We are seeing issues with delivery of push notifications to the RevenueCat app, and are investigating the issue.

Revenuecat Companion App push notification issues

Nov <var data-var='date'> 4</var>, <var data-var='time'>22:53</var> UTC Resolved - We have finished processing the data backlog. Real-time charts now show up-to-date information in the Active Customers chart and the Overview panel. Nov <var data-var='date'> 3</var>, <var data-var='time'>20:12</var> UTC Monitoring - We have identified the root cause of the issue and are processing the backlog of data. The Active Customers charts (currently in beta) and Overview panel will start showing up-to-date information within 24 hours. Nov <var data-var='date'> 3</var>, <var data-var='time'>17:12</var> UTC Identified - We’re currently experiencing a delay in data updates for the Active Customers chart and the Overview dashboard. Our team is actively working to bring the data up to date.

Real-time Charts (beta): Active Customers chart and Overview dashboard have delayed data

Oct <var data-var='date'>21</var>, <var data-var='time'>01:24</var> UTC Resolved - There haven't been any issues since the last update so we are considering this incident resolved. A postmortem will be published soon. Oct <var data-var='date'>20</var>, <var data-var='time'>22:13</var> UTC Update - Charts, scheduled data exports, and customer lists have fully recovered. All services are now operational. We will continue to monitor the situation closely. Oct <var data-var='date'>20</var>, <var data-var='time'>22:10</var> UTC Update - Most charts have been recalculated and the remaining ones will be recalculated over the course of a few hours. Scheduled data exports are resumed and are being delivered over the course of a few hours. Customer Lists have been recalculated and are fully up to date. We'll continue monitoring and send a final update when we confirm the incident is resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>21:52</var> UTC Monitoring - Some charts have been recalculated and SDEs have been resumed. Customer lists are outdated and are being recalculated. We're continuing to recalculate charts. We'll provide another update in 60 minutes. Oct <var data-var='date'>20</var>, <var data-var='time'>20:57</var> UTC Update - We have completed replaying all purchases that happened during the outage. We also attempted to deliver events to integrations corresponding to these purchases. Some integrations might not accept these events depending on their specific policies. If you have questions about your integrations, please reach out to support@revenuecat.com. As of right now, charts are outdated and SDEs are disabled. We are working next on recalculating charts and SDEs. We will provide another update in 60 minutes. Oct <var data-var='date'>20</var>, <var data-var='time'>19:24</var> UTC Update - Our API's performance looks good, we are now working on replaying purchases from during the outage. We'll provide another update in 60 minutes. Oct <var data-var='date'>20</var>, <var data-var='time'>18:47</var> UTC Update - We've directed all traffic to AWS and are seeing some improvements. - Purchasing in the SDK is operational - RevenueCat V1 APIs and V2 non-charts APIs are operational. - RevenueCat customer history is operational. - RevenueCat charts, Overview metrics, and SDEs are not operational. We plan on focusing next on replaying purchases that happened during the outage to recover purchase activity. We're continuing to monitor the system and will provide another update in 30 minutes. Oct <var data-var='date'>20</var>, <var data-var='time'>18:33</var> UTC Update - We're continuing to ramp up traffic to AWS servers and monitor performance. RevenueCat's dashboard and API will return errors as we work to mitigate them. Offline entitlements continue to work as before. We'll share another update in 30 minutes. Oct <var data-var='date'>20</var>, <var data-var='time'>17:52</var> UTC Update - We are continuing to work on mitigations. We are slowly ramping up traffic to some AWS servers and monitoring. Oct <var data-var='date'>20</var>, <var data-var='time'>17:19</var> UTC Update - We are continuing to work on the mitigations. We'll provide another update in 30 minutes. Oct <var data-var='date'>20</var>, <var data-var='time'>16:45</var> UTC Update - We are working on implementing a fallback for SDK purchases in another AWS region. We'll provide another update in 30 minutes. Oct <var data-var='date'>20</var>, <var data-var='time'>14:30</var> UTC Update - Unfortunately our API backup service is also affected by the outage. A large percentage of new purchases being made through the SDK are still getting served with no visible issues due to our offline entitlements support: https://www.revenuecat.com/blog/engineering/introducing-offline-entitlements/ We continue our effort to bring our systems back to normal as soon as possible. Oct <var data-var='date'>20</var>, <var data-var='time'>14:24</var> UTC Update - We are continuing to work on a fix for this issue. Oct <var data-var='date'>20</var>, <var data-var='time'>14:05</var> UTC Update - We are operating at elevated error rates on our API. We are continuing to add capacity and work to mitigate the issue. Oct <var data-var='date'>20</var>, <var data-var='time'>14:02</var> UTC Update - We are operating at elevated error rates on our API. We are continuing to add capacity and work to mitigate the issue. New purchases are partially down, however, we have enabled RevenueCat Fortress which will allow new purchases to get processed. Oct <var data-var='date'>20</var>, <var data-var='time'>13:33</var> UTC Update - We are operating at elevated error rates on our API. We are continuing to add capacity and work to mitigate the issue. Oct <var data-var='date'>20</var>, <var data-var='time'>13:22</var> UTC Update - We are continuing to work on a fix for this issue, optimizing traffic towards purchase handling while AWS continues to have issues. Oct <var data-var='date'>20</var>, <var data-var='time'>13:15</var> UTC Update - We have taken down our Charts temporarily to optimize traffic towards purchase handling, while AWS continues to have issues. Oct <var data-var='date'>20</var>, <var data-var='time'>12:20</var> UTC Update - We are adding capacity by transferring resources from non-critical services, and we are managing to keep up with the load. Oct <var data-var='date'>20</var>, <var data-var='time'>10:47</var> UTC Identified - A major outage in AWS is causing our Scheduled Data Exports and the data in our Charts to be delayed. Despite AWS services show some symptoms of recovery, there are big capacity problems and we are trying to bring more capacity as well as disabling non-critical features to handle the increasing load.

API partial outage, Scheduled Data Exports and Dashboard is down

Oct <var data-var='date'> 8</var>, <var data-var='time'>13:22</var> UTC Resolved - We haven't seen any errors for about two hours now. All the impacted receipts have been replayed so there is no customer impact. Oct <var data-var='date'> 8</var>, <var data-var='time'>07:52</var> UTC Update - We are continuing to monitor for any further issues. Oct <var data-var='date'> 8</var>, <var data-var='time'>07:52</var> UTC Monitoring - We are seeing an increase in 500 error responses from Apple's App Store server APIs. To prevent this from impacting customers, we have enabled an outage mode that grants a temporary short-lived entitlement when a purchase is unable to be validated due to a 500 error from Apple. Once the error rate returns to normal, we'll disable the outage mode mitigation.

Increased Apple App Store API Error Rates

Oct <var data-var='date'> 8</var>, <var data-var='time'>08:35</var> UTC Resolved - All operations are back to normal Oct <var data-var='date'> 7</var>, <var data-var='time'>10:18</var> UTC Monitoring - Scheduled Data Exports are running again. Depending on your configuration you might have received multiple export files, so we will contact affected customers individually. Oct <var data-var='date'> 7</var>, <var data-var='time'>09:13</var> UTC Identified - Scheduled Data Exports are not running at the expected schedule. We have identified the issue and are working on executing them as soon as possible. No action required. We are very sorry for the inconveniences.

Scheduled Data Exports delayed

Oct <var data-var='date'> 7</var>, <var data-var='time'>15:03</var> UTC Resolved - The incident has been resolved and charts show up-to-date data. Oct <var data-var='date'> 7</var>, <var data-var='time'>09:16</var> UTC Monitoring - We have identified an issue that was affecting our charts pipelines, resulting in delayed updated. We have corrected it and we are monitoring. Charts will get updated in the next few hours.

Is RevenueCat down?

RevenueCat status is UP

Lastest published events

Delayed Charts v3 Data

Increased API error rates due to reduced service capacity.

Elevated error rates

RevenueCat Services, Components and Regions

Recent RevenueCat events

Delayed Charts v3 Data

Increased API error rates due to reduced service capacity.

Elevated error rates

Increased rate-limit errors on API V2 endpoints

Degradation of service

Degraded API Performance

Get your FREE account now,
5 monitors included!

Is RevenueCat down?

RevenueCat status is UP

Lastest published events

Delayed Charts v3 Data

Increased API error rates due to reduced service capacity.

Elevated error rates

RevenueCat Services, Components and Regions

Recent RevenueCat events

Delayed Charts v3 Data

Increased API error rates due to reduced service capacity.

Elevated error rates

Increased rate-limit errors on API V2 endpoints

Degradation of service

Degraded API Performance

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!