May <var data-var='date'> 7</var>, <var data-var='time'>15:08</var> UTC Investigating - We have identified that some merchants using Revel Advantage payment processing may be impacted by an issue affecting merchant statement generation. The Revel Engineering team is actively investigating the root cause. This page will be updated as soon as more information becomes available.

Revel Advantage Merchant statement issue

May <var data-var='date'> 3</var>, <var data-var='time'>13:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'> 3</var>, <var data-var='time'>05:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>29</var>, <var data-var='time'>19:46</var> UTC Scheduled - Dear Merchant, On Sunday, May 3, 2026, merchants using Valutec gift processing will be upgraded to the new system architecture. During the migration window listed below, all merchants using Valutec gift processing will be unable to process gift transactions or perform any other gift-related functions. Migration downtime for Valutec production environment: Sunday, May 3, 2026 Start time: 1:01 a.m. ET Approximate duration: 8 hours We appreciate your understanding as we work to keep our systems running smoothly and efficiently.

Valutec Gift Processing Downtime on May 3

Mar <var data-var='date'>22</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>22</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>19</var>, <var data-var='time'>21:00</var> UTC Scheduled - Please be advised that our partner will be performing scheduled database maintenance on the production environment this Sunday, March 22, from 02:00 to 03:00 EDT. This work is part of our ongoing efforts to ensure system reliability and improve performance. During this time, the portal (https://portal.revelup.com) will be unavailable. We appreciate your understanding as we work to keep our systems running smoothly and efficiently.

Revel Advantage Payments Portal Maintenance

Nov <var data-var='date'>25</var>, <var data-var='time'>21:02</var> UTC Resolved - The telephony issues have been resolved and the Australian help line (+61 2 8520 3344) is fully operational. Nov <var data-var='date'> 5</var>, <var data-var='time'>20:43</var> UTC Update - The Toronto line (+1 647 313 3117) has been brought online and is fully operational. We continue to work towards bringing back the Australian line (+61 2 8520 3344) Oct <var data-var='date'> 1</var>, <var data-var='time'>21:27</var> UTC Identified - We are aware that the Australian Help Line (+61 2 8520 3344) and Toronto line (+1 647 313 3117) are currently unavailable and return a suspension message, ‘The number you are calling is currently suspended.’ For urgent assistance, please email us at support@revelsystems.com Until further notice, please use the following numbers: Canada/Toronto: +1 469 405 0185 Australia: international numbers: +1 (833) 437-3835 or +1 (415) 744-1433 Oct <var data-var='date'> 1</var>, <var data-var='time'>02:56</var> UTC Investigating - We are aware that calls to the Australian Help Line at +61 2 8520 3344 return the message: ‘The number you are calling is currently suspended.’ At this time, Support is not reachable through this line. If urgent assistance is required while the phone line is unavailable, please contact us via email at support@revelsystems.com

Issue with Australian Support Line

Nov <var data-var='date'>18</var>, <var data-var='time'>14:48</var> UTC Resolved - The outage has been resolved and functionality restored. Nov <var data-var='date'>18</var>, <var data-var='time'>14:09</var> UTC Investigating - Currently, due to the CloudFlare, there are some system accessibility issues with certain Revel services. Currently, the most affected is the payment portal (accessible at portal.revelup.com) We are monitoring the situation.

CloudFlare outage

Nov <var data-var='date'> 7</var>, <var data-var='time'>14:50</var> UTC Resolved - Root cause has been identified and functionality has been restored. Monitoring for any changes. Nov <var data-var='date'> 7</var>, <var data-var='time'>14:40</var> UTC Investigating - Currently, a single server is experiencing issues and is inaccessible for use by customers of Black Rock Coffee Bar. We are investigating the root cause.

Single server outage

Oct <var data-var='date'>21</var>, <var data-var='time'>08:57</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>23:46</var> UTC Update - AWS has resolved the issue on their infrastructure. Please note that you may still experience some lingering effects over the next few hours as changes propagate through all systems. Our team is actively monitoring performance, and we expect full service restoration shortly. We appreciate your understanding. Oct <var data-var='date'>20</var>, <var data-var='time'>17:51</var> UTC Update - We are seeing significant improvements to server performance of the last small merchant group still affected by the AWS disruption. We will continue to monitor the situation until AWS announces resolution and will provide an update. Oct <var data-var='date'>20</var>, <var data-var='time'>16:20</var> UTC Update - Amazon AWS disruption continues to affect multiple Revel systems and a small number of merchants may continue to experience issues with accessing management console, online ordering and some third-party features, such as loyalty and Delivery XT logins. You may experience limited disruptions until the issue is fully resolved. We apologize for any inconvenience and appreciate your patience. Oct <var data-var='date'>20</var>, <var data-var='time'>15:38</var> UTC Update - As of 11:03am EST, Delivery XT service has mostly been restored - any user that was already logged in to any application (Driver App, Dispatch App) is able to use the system as usual. For users that were not logged into the applications or have subsequently logged out of the applications, they will be unable to log in. Management console access and online ordering are still disrupted for some merchants, our teams continue to work on restoring services. Will will provide more information as it becomes available. Oct <var data-var='date'>20</var>, <var data-var='time'>15:12</var> UTC Update - Our team continues to restore core services for remaining small number of merchants as the AWS disruption still affects our infrastructure: https://health.aws.amazon.com/health/status. In addition, we have identified degraded Delivery XT performance due to AWS disruption affecting our partners. We will provide more information as it becomes available. Oct <var data-var='date'>20</var>, <var data-var='time'>13:50</var> UTC Update - Some merchants may still see errors trying to access their management console, online ordering pages or using POS application. Our teams continue to recover our infrastructure from the ongoing AWS disruption: https://health.aws.amazon.com/health/status. Please use the Always On Mode to use the POS during this disruption: https://support.revelsystems.com/s/article/Offline-Mode-Always-On-Mode-1582898971418. We will provide updates on our recovery process as we get additional information to share. Oct <var data-var='date'>20</var>, <var data-var='time'>12:24</var> UTC Update - Our teams are working to restore services for a small portion of merchants still affected by the AWS outage. If you are unable to refresh the POS app or login to the management console, please continue to use your POS in Always On Mode - see more information here: https://support.revelsystems.com/s/article/Offline-Mode-Always-On-Mode-1582898971418 Oct <var data-var='date'>20</var>, <var data-var='time'>09:58</var> UTC Monitoring - We are observing recovery to most Revel services, most attempts to login to management console or refresh POS apps are successful. We will continue to monitor our service recovery and will post further updates. Thank you for your patience while working through this disruption. Oct <var data-var='date'>20</var>, <var data-var='time'>09:47</var> UTC Identified - Revel management consoles and online ordering are affected by a widespread AWS outage: https://health.aws.amazon.com/health/status. Our teams are working to recover from this incident and we will be providing further updates. Most POS functions will remain available in Always On Mode during the disruption - please refer to this article for more information: https://support.revelsystems.com/s/article/Offline-Mode-Always-On-Mode-1582898971418

Widespread Server Disruption

Oct <var data-var='date'>14</var>, <var data-var='time'>17:14</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'>14</var>, <var data-var='time'>13:39</var> UTC Identified - There was a delay with the funding schedule due to the Bank Holiday (Columbus Day), the issue has been resolved and all payouts were processed. Funds are expected to be deposited to the bank by the end of today, October 14.

Delay in Revel Advantage XT Funding Delay for October 13th

Sep <var data-var='date'> 7</var>, <var data-var='time'>15:35</var> UTC Resolved - This incident has been resolved. Funds were processed and were sent on Friday afternoon. Sep <var data-var='date'> 5</var>, <var data-var='time'>16:30</var> UTC Identified - We have identified an issue with issuing Revel Advantage XT deposits that may affect some merchants. Payouts for September 3rd will be issued this afternoon instead of the morning. We sincerely apologize for the inconvenience. Sep <var data-var='date'> 5</var>, <var data-var='time'>13:38</var> UTC Investigating - We are investigating a deposit delay that is impacting RA XT merchants. Payouts failed to generate on time, deposits for September 3rd sales are affected and are experiencing a delay.

RA XT September 3rd Payout Delay

Aug <var data-var='date'>31</var>, <var data-var='time'>14:28</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>31</var>, <var data-var='time'>14:08</var> UTC Investigating - Hello, Currently, WorldPay is experiencing an outage; therefore, payment operations will be affected.

WorldPay/ TriPOS outage

Aug <var data-var='date'>26</var>, <var data-var='time'>17:54</var> UTC Resolved - The incident has been resolved. Merchant statements are available to be downloaded again. Aug <var data-var='date'>24</var>, <var data-var='time'>16:38</var> UTC Monitoring - A fix has been applied and July invoices should appear under "Payments" tab on Management console. We are closely monitoring results. Aug <var data-var='date'> 7</var>, <var data-var='time'>20:35</var> UTC Investigating - We are currently experiencing a technical issue affecting the generation of July statements for Revel Advantage XT. As a result, merchant statements are temporarily unavailable in the Management Console. Our engineering teams are actively investigating and working to resolve the issue as quickly as possible. We apologize for the inconvenience and appreciate your patience while we work to restore full functionality.

Delay in Revel Advantage XT Statements  (July)

Aug <var data-var='date'>19</var>, <var data-var='time'>00:19</var> UTC Resolved - The issue has been resolved. Aug <var data-var='date'>18</var>, <var data-var='time'>23:27</var> UTC Investigating - We are currently experiencing telephony issues, and we are not reachable via our standard phone number. For support, please use: +1 (833) 437-3835 or send us an email at support@revelsystems.com

Telephony issues

Jul <var data-var='date'> 3</var>, <var data-var='time'>00:25</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'> 2</var>, <var data-var='time'>21:03</var> UTC Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'> 2</var>, <var data-var='time'>21:02</var> UTC Investigating - We are currently experiencing an issue affecting client access to Revel Chat via the Helpsite. Merchants requiring assistance are encouraged to contact us directly at support@revelsystems.com. We apologize for any inconvenience this may cause and appreciate your patience and understanding. Further updates will be provided promptly as more information becomes available.

Revel Chat Service Disruption

Jun <var data-var='date'>26</var>, <var data-var='time'>16:15</var> UTC Resolved - The incident has been resolved, and all functionality has been restored. Jun <var data-var='date'>26</var>, <var data-var='time'>14:17</var> UTC Identified - The cause of the issue has been identified, and we are working on a solution. In the meantime, please use this phone number to reach out to our customer service teams: +1 (484) 960-3416 Jun <var data-var='date'>26</var>, <var data-var='time'>14:06</var> UTC Investigating - Currently, our telephony system is experiencing issues, and the phone lines are not available. Please reach out via email: support@revelsystems.com in the meantime. Or chat via: https://support.revelsystems.com/s/ We will update you once it is fixed.

Jun <var data-var='date'>12</var>, <var data-var='time'>21:33</var> UTC Resolved - Cloudflare outage has been resolved. Systems are fully operational Jun <var data-var='date'>12</var>, <var data-var='time'>19:41</var> UTC Investigating - Loyalty is affected by the Cloudflare outage. Cloudflare teams are working on fixing. Our teams are monitoring and will update once the outage is resolved

Loyalty outage

Jun <var data-var='date'>11</var>, <var data-var='time'>15:16</var> UTC Resolved - The issue has been resolved Jun <var data-var='date'>10</var>, <var data-var='time'>18:32</var> UTC Identified - We are currently monitoring a potential service disruption to DeliveryXT due to an ongoing outage with one of our infrastructure providers. Our team is actively working with the provider to assess the impact and restore full service as quickly as possible. We will provide updates as more information becomes available.

Delivery XT Service Disruption - Infrastructure Provider Issue

Apr <var data-var='date'>24</var>, <var data-var='time'>15:12</var> UTC Resolved - The incident has been resolved. Apr <var data-var='date'>24</var>, <var data-var='time'>14:40</var> UTC Monitoring - The issues have been resolved. We are actively monitoring the situation, and all phone numbers are operational. Apr <var data-var='date'>24</var>, <var data-var='time'>14:28</var> UTC Identified - We have identified the issue and are working on a fix. In the meantime, please use this number to reach out: +1 415 744 1433 Otherwise, you can also reach out using the chat functionality: https://support.revelsystems.com/s/contactsupport Apr <var data-var='date'>24</var>, <var data-var='time'>13:42</var> UTC Investigating - Currently, the Revel support phone numbers are experiencing an issue. We are investigating and will have an update soon. In the meantime, if your request is with the Customer support departments of Revel please reach out via email and we will respond as soon as possible. You can submit a ticket here: https://support.revelsystems.com/s/contactsupport

Apr <var data-var='date'>22</var>, <var data-var='time'>02:00</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>21</var>, <var data-var='time'>23:45</var> UTC Investigating - Currently, Adyen is working on recovering checkout services, which are experiencing degraded performance

Adyen - Online ordering checkout issues

Mar <var data-var='date'>23</var>, <var data-var='time'>18:18</var> UTC Resolved - This incident has been resolved phone and chat systems are back online, service is restored to normal. Mar <var data-var='date'>23</var>, <var data-var='time'>18:06</var> UTC Identified - The issue has been identified Mar <var data-var='date'>23</var>, <var data-var='time'>17:46</var> UTC Investigating - We are aware of an issue with our phone system due to our third-party provider and are engaged in a resolution. In the interim please contact us via, email at support@revelsytems.com, or open a ticket via HelpSite support.revelsystems.com We appreciate your patience as we work to resolve this issue.

Partial Support Call Line Outage

Mar <var data-var='date'> 4</var>, <var data-var='time'>17:55</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'> 3</var>, <var data-var='time'>18:09</var> UTC Identified - Our partners informed us about an incident regarding a funding delay that occurred on March 3rd. A small merchant group was impacted where sales for March 2nd were not fully paid out. Our partner engineers are working on missed partial payouts to be processed as same day. Merchants may see two payouts, one at the expected time and the other a few hours later.

RA XT March 3rd split payout issue

Feb <var data-var='date'>18</var>, <var data-var='time'>16:31</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>18</var>, <var data-var='time'>15:57</var> UTC Monitoring - The fix has been implemented and is being applied. We are actively continuing to monitor the issue. Feb <var data-var='date'>18</var>, <var data-var='time'>14:44</var> UTC Identified - The issue has been identified and the fix is being tested. Feb <var data-var='date'>18</var>, <var data-var='time'>14:21</var> UTC Investigating - We are currently investigating an issue with some POS devices failing to communicate to the server (this affects Online ordering and Loyalty platform use as well). Please refrain from refreshing your POSs in the meantime and preferably please take payments using the offline mode functionality. You can find more about it here: https://support.revelsystems.com/s/article/Offline-Mode-Always-On-Mode-1582898971418

Minor server communication outage

Feb <var data-var='date'> 7</var>, <var data-var='time'>22:15</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'> 6</var>, <var data-var='time'>20:57</var> UTC Identified - Our partners engineering team has identified an issue that led to the 2/2 payout delay, funds were supposed to be paid out on February 4th. This issue caused a 1 day delay, the payout was included in February 5th deposit

RA XT February 2nd Payout Delay

Dec <var data-var='date'>29</var>, <var data-var='time'>18:23</var> UTC Resolved - This incident has been resolved. All functions have been verified to be fully operational. Please make sure to turn off offline processing and batch your payments at the end of the day. Dec <var data-var='date'>29</var>, <var data-var='time'>17:06</var> UTC Monitoring - The incident has been resolved and all systems are now back to operational. Please refresh your POS and resume operation as normal. Dec <var data-var='date'>29</var>, <var data-var='time'>16:56</var> UTC Identified - The issue has been identified and is being worked on actively. In the meantime some capacity has been restored, please refresh your POS and take a payment to verify if the outage for your location is still active. Dec <var data-var='date'>29</var>, <var data-var='time'>15:30</var> UTC Investigating - Our payment processing partner is currently experiencing an outage. All teams have been notified and are actively working on a solution. In the meantime, please enable Offline mode to take payments offline: 1. Navigate to Settings on your POS and go to Payments 2. Toggle Accept Offline Credit Cards (If it's not yet enabled) and Enforce Offline Payments which will force the POS into Offline Mode NOTE: Forcing offline payments is performed at the Merchant's risk. As with any payment taken offline, there is a risk of authorization failure based on card status and available funds which can only be determined once reprocessed when online. The POS “Red bar” will continue to indicate the station is in offline payment mode. 3. Check and confirm that offline processing limits are configured by your business needs. More information about this: https://support.revelsystems.com/s/article/Offline-Mode-Always-On-Mode-1582898971418

World Pay outage

Dec <var data-var='date'> 7</var>, <var data-var='time'>15:10</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'> 7</var>, <var data-var='time'>04:10</var> UTC Identified - The issue has been identified and a fix is being implemented. Dec <var data-var='date'> 7</var>, <var data-var='time'>01:46</var> UTC Update - We are continuing to investigate this issue. Dec <var data-var='date'> 7</var>, <var data-var='time'>00:44</var> UTC Update - We are continuing to investigate this issue. Dec <var data-var='date'> 6</var>, <var data-var='time'>23:58</var> UTC Investigating - You may experience these issues: - Access the Management Console - Perform a Refresh on the POS stations - Use Revel rewards/gift cards - Change product details in product setup - Perform EOD - Use House Accounts - Take manual credit card payments - View customers past orders - Utilize inventory management on the frontend

Disrupted backend services

Nov <var data-var='date'>23</var>, <var data-var='time'>00:39</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>22</var>, <var data-var='time'>19:30</var> UTC Monitoring - The impacted transactions have been funded and will be included in the next payout cycle today for the affected merchants. Nov <var data-var='date'>22</var>, <var data-var='time'>17:34</var> UTC Investigating - We are investigating a deposit delay that is impacting RA XT merchants. Payouts failed to generate on time, deposits for November 20th sales are affected and experiencing a delay

Is Revel Systems down?

Revel Systems status is DEGRADED

Components with issues

Lastest published events

Revel Advantage Merchant statement issue

Valutec Gift Processing Downtime on May 3

Revel Advantage Payments Portal Maintenance

Revel Systems Services, Components and Regions

Recent Revel Systems events

Revel Advantage Merchant statement issue

Valutec Gift Processing Downtime on May 3

Revel Advantage Payments Portal Maintenance

Issue with Australian Support Line

CloudFlare outage

Single server outage

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Is Revel Systems down?

Revel Systems status is DEGRADED

Components with issues

Lastest published events

Revel Advantage Merchant statement issue

Valutec Gift Processing Downtime on May 3

Revel Advantage Payments Portal Maintenance

Revel Systems Services, Components and Regions

Recent Revel Systems events

Revel Advantage Merchant statement issue

Valutec Gift Processing Downtime on May 3

Revel Advantage Payments Portal Maintenance

Issue with Australian Support Line

CloudFlare outage

Single server outage

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!