May <var data-var='date'>20</var>, <var data-var='time'>02:10</var> EDT Resolved - This incident has been resolved. May <var data-var='date'>19</var>, <var data-var='time'>18:20</var> EDT Identified - We are working on resolving an issue with our AI model vendor. For the time being disposition analysis and AI chat features on learn.retreaver.com are currently offline. We will mark this as resolved once Retreaver AI services are restored.

AI Analyst temporarily offline

Apr <var data-var='date'>24</var>, <var data-var='time'>09:07</var> EDT Resolved - Improvements have been deployed and clients should not be experiencing this. Apr <var data-var='date'>24</var>, <var data-var='time'>04:55</var> EDT Investigating - Requests that were send through the night might have returned HTTP 504. If some ingest processes are dependent on this please be advised that these requests will have to be send again once the incident is resolved.

api.retreaver.com is degraded and might return results slower

Apr <var data-var='date'>23</var>, <var data-var='time'>09:09</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>23</var>, <var data-var='time'>07:58</var> EDT Monitoring - Incident should be resolved. We are monitoring and confirming. Apr <var data-var='date'>23</var>, <var data-var='time'>07:19</var> EDT Update - A third party service involved in the reporting are experiencing issues. Working with them on a resolution. Apr <var data-var='date'>23</var>, <var data-var='time'>06:57</var> EDT Investigating - The issue is currently under investigation. Please use Call 1.0

Call/RTB Reporting dashboard 2.0 is not loaded

Mar <var data-var='date'>17</var>, <var data-var='time'>04:30</var> EDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>17</var>, <var data-var='time'>02:30</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>17</var>, <var data-var='time'>02:15</var> EDT Scheduled - We will be restarting databases instances in order to activate necessary configuration changes. We expect very brief downtime of all Retreaver services. This maintenance period has been chosen due to historically low traffic in order to reduce impact on customers.

Database maintenance

Mar <var data-var='date'> 8</var>, <var data-var='time'>11:00</var> EDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 8</var>, <var data-var='time'>05:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 8</var>, <var data-var='time'>04:26</var> EDT Scheduled - We will be restarting databases instances in order to activate necessary configuration changes. We expect very brief downtime of all Retreaver services. This maintenance period has been chosen due to historically low traffic in order to reduce impact on customers.

Mar <var data-var='date'> 8</var>, <var data-var='time'>04:00</var> EDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 8</var>, <var data-var='time'>03:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 8</var>, <var data-var='time'>01:50</var> EST Scheduled - We will be restarting databases instances in order to activate necessary configuration changes. We expect very brief downtime of all Retreaver services. This maintenance period has been chosen due to historically low traffic in order to reduce impact on customers.

Feb <var data-var='date'>25</var>, <var data-var='time'>14:00</var> EST Resolved - The incident has been resolved. It is occurring for a limited amount of time. Feb <var data-var='date'>25</var>, <var data-var='time'>12:55</var> EST Investigating - Over the last three days, we have observed a recurring industry-wide performance dip between 11:30 AM and 12:30 PM EST. During this window, several external platforms and agencies are experiencing significant RTB latency. Because Retreaver processes these incoming requests and routes them to buyers, this upstream slowdown is resulting in occasional “heavy load” alerts or timeouts. To mitigate this, Ping Shield is actively scaling its protection to stabilize the system. These bursts typically last for 10–15 minutes before service returns to normal. Based on the data we will release a few additional improvements to Ping Shield to help protect against them.

RTB heavy load

Feb <var data-var='date'>20</var>, <var data-var='time'>17:44</var> EST Resolved - Carrier marked as operational Feb <var data-var='date'>20</var>, <var data-var='time'>14:04</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>20</var>, <var data-var='time'>13:36</var> EST Identified - A 'carrier' which is used by another 'call tracking provider' which isn’t Retreaver or Twilio is currently experiencing an incident.

Degraded performance on calls

Jan <var data-var='date'>22</var>, <var data-var='time'>08:27</var> EST Resolved - The incident has been resolved the benchmark report ran in a satisfactory amount of time Jan <var data-var='date'>22</var>, <var data-var='time'>08:06</var> EST Investigating - There has been and instance of a report with degraded performance.

Reports slowdown detected

Jan <var data-var='date'> 2</var>, <var data-var='time'>02:30</var> EST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'> 2</var>, <var data-var='time'>01:30</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'> 2</var>, <var data-var='time'>01:23</var> EST Scheduled - We will be restarting databases instances in order to activate necessary configuration changes. We expect very brief downtime of all Retreaver services. This maintenance period has been chosen due to historically low traffic in order to reduce impact on customers.

Dec <var data-var='date'>28</var>, <var data-var='time'>16:30</var> EST Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>28</var>, <var data-var='time'>06:30</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>28</var>, <var data-var='time'>06:24</var> EST Scheduled - We will be restarting databases instances in order to activate necessary configuration changes. We expect very brief downtime of all Retreaver services. This maintenance period has been chosen due to historically low traffic in order to reduce impact on customers.

Nov <var data-var='date'> 2</var>, <var data-var='time'>02:41</var> EST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'> 2</var>, <var data-var='time'>02:33</var> EST Verifying - Verification is currently underway Nov <var data-var='date'> 2</var>, <var data-var='time'>01:30</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'> 2</var>, <var data-var='time'>01:24</var> EST Scheduled - We will be restarting databases instances in order to activate necessary configuration changes. We expect very brief downtime of all Retreaver services. This maintenance period has been chosen due to historically low traffic in order to reduce impact on customers.

Oct <var data-var='date'>21</var>, <var data-var='time'>02:39</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>15:44</var> EDT Monitoring - We see no issues on our side. At the same time AWS reports that services are still impacted. Oct <var data-var='date'>20</var>, <var data-var='time'>14:12</var> EDT Update - We see calls not connected. We've identified that this is caused by the same issue experienced across the board with Twilio (https://status.twilio.com/) and AWS (https://status.aws.amazon.com/) Oct <var data-var='date'>20</var>, <var data-var='time'>12:44</var> EDT Identified - Monitoring the results. Oct <var data-var='date'>20</var>, <var data-var='time'>12:44</var> EDT Monitoring - Monitoring the results. Oct <var data-var='date'>20</var>, <var data-var='time'>12:35</var> EDT Investigating - We are currently experiencing service disruptions across several product lines due to an ongoing AWS outage in their US1 Region. You can track AWS’s official status here: https://health.aws.amazon.com/health/status This incident is impacting many of our connected services and telephony providers, resulting in disruptions across multiple areas of our platform. The issue stems from an ongoing AWS outage in their US1 Region and is the same as the one from a few hours ago.

AWS degraded

Oct <var data-var='date'>20</var>, <var data-var='time'>08:58</var> EDT Resolved - We see no issues on Retreaver at the moment despite the fact the that there are 64 services with degraded performance on AWS. Oct <var data-var='date'>20</var>, <var data-var='time'>07:24</var> EDT Monitoring - Call are processing again. Continuing monitoring Oct <var data-var='date'>20</var>, <var data-var='time'>04:24</var> EDT Update - We are continuing to investigate this issue. Oct <var data-var='date'>20</var>, <var data-var='time'>04:20</var> EDT Investigating - We are currently experiencing service disruptions across several product lines due to an ongoing AWS outage in their US1 Region. You can track AWS’s official status here: https://health.aws.amazon.com/health/status This incident is impacting many of our connected services and telephony providers, resulting in disruptions across multiple areas of our platform. The issue stems from an ongoing AWS outage in their US1 Region.

AWS outage

Sep <var data-var='date'> 3</var>, <var data-var='time'>11:31</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'> 2</var>, <var data-var='time'>20:06</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'> 2</var>, <var data-var='time'>20:00</var> EDT Update - Website access has now been restored, we will keep monitoring for any further issues Sep <var data-var='date'> 2</var>, <var data-var='time'>19:44</var> EDT Update - We detected another spike in errors for a subset of visitors to our website. Our team is investigating. Sep <var data-var='date'> 2</var>, <var data-var='time'>13:39</var> EDT Identified - We've identified an issue impacting a very limited set of users. A solution is being implemented. If you come across an error message when accessing our web portal and it's a showstopper, please get in touch with us and we'll find a way to help. Sep <var data-var='date'> 2</var>, <var data-var='time'>11:23</var> EDT Investigating - You may occasionally see an error message with “We’re sorry, something went wrong.” We will be deploying a fix shortly.

Detected an increase in errors on web portal

Jul <var data-var='date'>31</var>, <var data-var='time'>14:53</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>31</var>, <var data-var='time'>14:52</var> EDT Update - RTB log has caught and all the requests are shown Jul <var data-var='date'>31</var>, <var data-var='time'>14:09</var> EDT Investigating - We are aware of some RTBs not showing up in our RTB Log reporting section. These RTBs are still operational and our engineers are working on resolving the issue so they appear properly in the Log section.

Investigating some RTB calls not showing up in reporting

Jul <var data-var='date'>21</var>, <var data-var='time'>11:11</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>21</var>, <var data-var='time'>10:44</var> EDT Investigating - Investigating an issue with our reporting system

Experiencing delays on reporting

May <var data-var='date'> 9</var>, <var data-var='time'>07:55</var> EDT Resolved - This incident has been resolved. Jan <var data-var='date'>31</var>, <var data-var='time'>08:28</var> EST Investigating - Vendors providing the numbers are experiencing difficulties and we've temporary disabled the ability to purchase certain local area codes.

Purchasing new local (non toll-free) numbers is temporary disabled for certain area codes.

May <var data-var='date'> 6</var>, <var data-var='time'>09:30</var> EDT Resolved - This incident has been resolved. May <var data-var='date'> 6</var>, <var data-var='time'>09:01</var> EDT Identified - This issue will be restored shortly as we are currently rolling out a fix

Identified an issue impacting a subset of our users when visiting the reporting page

Apr <var data-var='date'> 3</var>, <var data-var='time'>12:58</var> EDT Resolved - Convoso's status health is marked as back up. https://statusgator.com/services/convoso/dialer Apr <var data-var='date'> 3</var>, <var data-var='time'>09:59</var> EDT Identified - Convoso have updated their status page with 'likely issue'. Waiting for updates from them Apr <var data-var='date'> 3</var>, <var data-var='time'>09:48</var> EDT Investigating - https://statusgator.com/services/convoso

Clients using Convoso are experiencing issues

Apr <var data-var='date'> 1</var>, <var data-var='time'>14:55</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'> 1</var>, <var data-var='time'>11:32</var> EDT Update - We are continuing to investigate this issue. Apr <var data-var='date'> 1</var>, <var data-var='time'>11:31</var> EDT Update - Customers are complaining that calls are ending on transfer for no apparent reason Apr <var data-var='date'> 1</var>, <var data-var='time'>11:03</var> EDT Investigating - We are currently investigating this issue.

RTB performance degraded

Mar <var data-var='date'>31</var>, <var data-var='time'>15:16</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'>31</var>, <var data-var='time'>14:40</var> EDT Monitoring - Twilio has updated their status to "operating normally". We will continue monitoring over the next hour. Mar <var data-var='date'>31</var>, <var data-var='time'>12:06</var> EDT Update - Twilio provided information about issues with their service: 'Programmable Voice - 11200 HTTP Retrieval Failures' https://status.twilio.com/incidents/djx8tktw4z0p Mar <var data-var='date'>31</var>, <var data-var='time'>12:04</var> EDT Update - We are continuing to investigate this issue. Mar <var data-var='date'>31</var>, <var data-var='time'>12:02</var> EDT Investigating - We are currently investigating this issue.

Investigating an increase in errors from our phone provider (Twilio)

Mar <var data-var='date'> 6</var>, <var data-var='time'>10:42</var> EST Resolved - This incident has been resolved. Mar <var data-var='date'> 6</var>, <var data-var='time'>07:51</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'> 6</var>, <var data-var='time'>07:40</var> EST Update - We are continuing to investigate this issue. Mar <var data-var='date'> 6</var>, <var data-var='time'>07:40</var> EST Investigating - We have received a complaint that in some cases resources are not loading and some pages cannot be displayed

Some resources are not loading

Feb <var data-var='date'>20</var>, <var data-var='time'>07:02</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'>20</var>, <var data-var='time'>07:01</var> EST Update - We are continuing to investigate this issue. Feb <var data-var='date'>20</var>, <var data-var='time'>07:00</var> EST Update - UI components are loading. Feb <var data-var='date'>19</var>, <var data-var='time'>18:40</var> EST Investigating - We're experiencing issues with a small number of components not loading in our web app, such as the datepicker in Call Log. This has only been reported by a subset of users and may not impact everyone. Our development team is investigating.

Reported issue affecting components loading on our website

Jan <var data-var='date'>14</var>, <var data-var='time'>08:50</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'>13</var>, <var data-var='time'>15:47</var> EST Investigating - We are currently investigating this issue.

Is Retreaver down?

Retreaver status is UP

Lastest published events

AI Analyst temporarily offline

api.retreaver.com is degraded and might return results slower

Call/RTB Reporting dashboard 2.0 is not loaded

Retreaver Services, Components and Regions

Recent Retreaver events

AI Analyst temporarily offline

api.retreaver.com is degraded and might return results slower

Call/RTB Reporting dashboard 2.0 is not loaded

Database maintenance

Database maintenance

Database maintenance

Get your FREE account now,
5 monitors included!

Is Retreaver down?

Retreaver status is UP

Lastest published events

AI Analyst temporarily offline

api.retreaver.com is degraded and might return results slower

Call/RTB Reporting dashboard 2.0 is not loaded

Retreaver Services, Components and Regions

Recent Retreaver events

AI Analyst temporarily offline

api.retreaver.com is degraded and might return results slower

Call/RTB Reporting dashboard 2.0 is not loaded

Database maintenance

Database maintenance

Database maintenance

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!