May <var data-var='date'>20</var>, <var data-var='time'>17:58</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>20</var>, <var data-var='time'>16:13</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>20</var>, <var data-var='time'>14:17</var> UTC Investigating - We are reopening our investigation of this issue after continued reports.

Some Retool pages returning "Page not found" errors on load

May <var data-var='date'>19</var>, <var data-var='time'>17:28</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>19</var>, <var data-var='time'>17:03</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>19</var>, <var data-var='time'>15:11</var> UTC Investigating - We are investigating reports that some Retool pages are returning a "Page not found".

May <var data-var='date'>12</var>, <var data-var='time'>14:42</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>12</var>, <var data-var='time'>14:06</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>12</var>, <var data-var='time'>13:14</var> UTC Investigating - We are currently investigating this issue.

Licensing service degraded - affecting workflows-worker startup for self-hosted customers using Retool-managed Temporal

May <var data-var='date'>12</var>, <var data-var='time'>03:07</var> UTC Resolved - MotherDuck is fully operational again. We identified and fixed a caching issue that required us to temporarily disable the integration. Access has been restored as of May 11, 2026. We apologize for the disruption. May <var data-var='date'>11</var>, <var data-var='time'>23:50</var> UTC Investigating - We're investigating an issue with our MotherDuck integration for Cloud orgs

Issue with MotherDuck Resources

May <var data-var='date'> 9</var>, <var data-var='time'>08:43</var> UTC Resolved - MotherDuck is fully operational again. We identified and fixed a caching issue that required us to temporarily disable the integration. Access has been restored as of May 8, 2026. We apologize for the disruption. May <var data-var='date'> 8</var>, <var data-var='time'>19:06</var> UTC Investigating - We are currently investigating issues with the Motherduck resource and are disabling it as the investigation is ongoing.

Motherduck Resource disabled for investigation

May <var data-var='date'> 8</var>, <var data-var='time'>22:33</var> UTC Resolved - This incident has been resolved. Self-hosted customers should update to 3.300.28-stable or 3.334.12-stable for the fix. May <var data-var='date'> 8</var>, <var data-var='time'>18:15</var> UTC Monitoring - A fix has been deployed to Retool Cloud. Self-hosted customers should upgrade to 3.300.28-stable or 3.334.12-stable, which has the fix. We are monitoring to confirm full resolution. May <var data-var='date'> 8</var>, <var data-var='time'>17:03</var> UTC Identified - We are investigating an issue where workflows using custom npm libraries are failing to execute. This affects both Retool Cloud and self-hosted customers. A fix has been identified and is currently being deployed to Cloud. Self-hosted patch releases are in progress.

Workflows with custom npm libraries failing to install

May <var data-var='date'> 8</var>, <var data-var='time'>15:38</var> UTC Resolved - All affected ISPs have confirmed that retool-edge.com is no longer being blocked. This incident is now resolved. Thank you for your patience. May <var data-var='date'> 8</var>, <var data-var='time'>00:26</var> UTC Update - We are no longer receiving new reports of users being affected. We will continue to monitor this incident over the next 24 hours before marking it as resolved. May <var data-var='date'> 7</var>, <var data-var='time'>18:47</var> UTC Monitoring - We are seeing reports of some users returning to normal operation. We are continuing to work with ISPs to remove the block on retool-edge.com and will keep you posted on our progress. If you are still experiencing issues, the workaround below remains available. May <var data-var='date'> 6</var>, <var data-var='time'>20:51</var> UTC Update - TALOS has reclassified our domain. We have escalated directly to affected ISPs to have the block fully lifted and are actively working toward a resolution. We will provide another update once full resolution is confirmed. May <var data-var='date'> 6</var>, <var data-var='time'>16:23</var> UTC Update - Comcast Business SecurityEdge customers may find that the workaround mentioned does not work, and neither does allowlisting the retool-edge.com domain. In these cases, disabling SecurityEdge has been successful. If you are still experiencing issues after trying the DNS workaround, we recommend reaching out to your IT team to check whether retool-edge.com has been added to a block list at the device profile or network level. Some filtering policies may be blocking the domain regardless of your DNS settings. We are continuing to work with ISPs to unblock the domain and will provide updates as we have them. May <var data-var='date'> 6</var>, <var data-var='time'>01:52</var> UTC Update - While we work on removing the ISP blocks, here is a workaround. You can temporarily resolve this by switching to a trusted public DNS resolver such as 1.1.1.1 (Cloudflare) or 8.8.8.8 (Google). Mac: 1. System Settings → Network → select your connection → Details 2. Click the DNS tab 3. Add 1.1.1.1 or another trusted DNS resolver 4. Click OK Windows 11: 1. Settings → Network & Internet → select your connection (WiFi or Ethernet) 2. Scroll down to DNS server assignment → click Edit 3. Change to Manual, toggle on IPv4, enter 1.1.1.1 or another trusted DNS resolver 4. Click Save If you are not familiar with making these changes or your devices are managed by your organization, please reach out to your IT or infrastructure team for assistance. We are actively working to resolve the underlying issue. We will provide updates as we have them. May <var data-var='date'> 6</var>, <var data-var='time'>00:41</var> UTC Identified - We've identified the issue is due to certain ISPs blocking the retool-edge.com domain. Confirmed ISPs are Comcast Business and Optimum (Altice USA / Cabelvision). We are actively working to remove the block. May <var data-var='date'> 5</var>, <var data-var='time'>23:59</var> UTC Investigating - We are investigating errors for some users preventing Retool Apps from loading due to errors with retool-edge.com

Front-end assets from retool-edge.com failing to load for some customers

Apr <var data-var='date'>27</var>, <var data-var='time'>14:49</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>25</var>, <var data-var='time'>00:09</var> UTC Update - We are continuing to monitor for any further issues. Apr <var data-var='date'>24</var>, <var data-var='time'>02:36</var> UTC Monitoring - We've deployed another attempted fix and are monitoring the results. Apr <var data-var='date'>23</var>, <var data-var='time'>17:00</var> UTC Investigating - We are still investigating this issue. Apr <var data-var='date'>22</var>, <var data-var='time'>22:01</var> UTC Monitoring - We've deployed a fix and are monitoring the results. Apr <var data-var='date'>22</var>, <var data-var='time'>17:31</var> UTC Identified - We've identified the issue and a fix is being prepared Apr <var data-var='date'>21</var>, <var data-var='time'>23:39</var> UTC Update - We are still investigating this issue. Apr <var data-var='date'>21</var>, <var data-var='time'>17:16</var> UTC Investigating - We are reopening an investigation into an issue where Google Sheets resources are intermittently failing with a "premature close" error. This is affecting a subset of users on Retool Cloud. Our team is actively investigating the root cause and working on a mitigation.

[Retool Cloud] Google Sheets Integration Intermittently Failing with "Premature Close" Errors

Apr <var data-var='date'>18</var>, <var data-var='time'>03:36</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>18</var>, <var data-var='time'>03:35</var> UTC Update - The issue has been resolved. Apr <var data-var='date'>17</var>, <var data-var='time'>18:24</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>17</var>, <var data-var='time'>17:58</var> UTC Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>17</var>, <var data-var='time'>14:19</var> UTC Investigating - We are investigating an issue where Google Sheets resources are intermittently failing with a "premature close" error. This is affecting a subset of users on Retool Cloud. Our team is actively investigating the root cause and working on a mitigation.

Apr <var data-var='date'>16</var>, <var data-var='time'>18:17</var> UTC Resolved - Following the fix we are seeing error rates of the affected services return to normal. With that in mind, we are considering this issue resolved. Apr <var data-var='date'>16</var>, <var data-var='time'>17:36</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>16</var>, <var data-var='time'>17:01</var> UTC Identified - We have identified the potential root cause of this issue and are implementing a fix Apr <var data-var='date'>16</var>, <var data-var='time'>15:49</var> UTC Investigating - We are currently investigating an issue causing PostgreSQL and REST API queries to fail. This also affects users' ability to use RetoolDB.

[Retool Cloud] PostgreSQL and REST API Resource Queries Intermittently Failing

Apr <var data-var='date'>16</var>, <var data-var='time'>17:33</var> UTC Resolved - We are closing this incident as it has been identified as part of a larger issue. Please follow: [Retool Cloud] PostgreSQL and REST API Resource Queries Intermittently Failing, for the latest updates and resolution progress. Apr <var data-var='date'>16</var>, <var data-var='time'>15:31</var> UTC Investigating - We are investigating an issue where Google Sheets resources are intermittently failing with a "premature close" error. This is affecting a subset of users on Retool Cloud. Our team is actively investigating the root cause and working on a mitigation.

Mar <var data-var='date'>25</var>, <var data-var='time'>20:36</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>25</var>, <var data-var='time'>17:05</var> UTC Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>25</var>, <var data-var='time'>13:54</var> UTC Investigating - We are looking into an issue that is preventing Cloud customers with Custom Domains from completing the OAuth2 Resource Authentication flow. Affected customers can work around this behavior by authenticating said resources via their base (.retool.com) domain.

[Retool Cloud] OAuth2 Resource Authentication Flow Failing for Custom Domains

Mar <var data-var='date'>17</var>, <var data-var='time'>21:08</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>17</var>, <var data-var='time'>17:36</var> UTC Identified - Unfortunately this issue has not been fully resolved as previously indicated, and we are continuing to work on a fix. We apologise for the continued disruption.

Intermittent App Navigation Issues on Cloud

Mar <var data-var='date'>17</var>, <var data-var='time'>16:48</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>17</var>, <var data-var='time'>16:04</var> UTC Identified - We have identified the root cause and are working on a fix. Mar <var data-var='date'>17</var>, <var data-var='time'>15:20</var> UTC Investigating - We are currently investigating reports of intermittent navigation issues affecting some Cloud users. Users may experience apps failing to load or the browser reverting to a previous app when navigating between apps. We are actively investigating this issue. We apologize for any inconvenience.

Mar <var data-var='date'>15</var>, <var data-var='time'>20:16</var> UTC Completed - The maintenance has been completed. Mar <var data-var='date'>15</var>, <var data-var='time'>20:00</var> UTC Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Mar <var data-var='date'>15</var>, <var data-var='time'>20:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>15</var>, <var data-var='time'>19:58</var> UTC Scheduled - We are performing maintenance to resolve an issue that is currently preventing custom domains from being registered. During this period, Retool may inaccessible on your custom domain.

Maintenance for Retool Networking

Mar <var data-var='date'> 6</var>, <var data-var='time'>21:12</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'> 6</var>, <var data-var='time'>20:08</var> UTC Monitoring - We believe the issue has been resolved after coordination with our AI providers. We are actively monitoring the situation and will notify you if any further problems arise. Thank you for your patience. Mar <var data-var='date'> 6</var>, <var data-var='time'>18:53</var> UTC Investigating - We're aware that some users are encountering unexpected rate‑limiting when using AI-powered features. We are actively investigating the root cause and working to restore full functionality as quickly as possible.

Unexpected Rate Limiting of AI Features

Feb <var data-var='date'>25</var>, <var data-var='time'>17:54</var> UTC Resolved - We've confirmed that the resources affected are operational and have resolved this incident. Feb <var data-var='date'>25</var>, <var data-var='time'>05:52</var> UTC Update - We are continuing to monitor for any further issues. Feb <var data-var='date'>25</var>, <var data-var='time'>05:08</var> UTC Monitoring - We’re experiencing elevated error rates on our Google Sheets, MySQL, and PostgreSQL integrations. The root cause has been identified and is under active monitoring by our engineering team. All query operations continue to function as expected. We’ll keep you posted with any new developments. Thank you for your patience.

Intermittent failures with Google Sheets, MySQL, and PostgreSQL integrations

Feb <var data-var='date'> 4</var>, <var data-var='time'>22:46</var> UTC Resolved - Between 12:00pm and 12:08pm, there was a partial outage across many of Retool's product surfaces. There should be no impact outside of that timeframe.

Outage

Feb <var data-var='date'> 3</var>, <var data-var='time'>23:07</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'> 3</var>, <var data-var='time'>22:04</var> UTC Update - We are continuing to work on a fix for this issue. Feb <var data-var='date'> 3</var>, <var data-var='time'>13:30</var> UTC Identified - We are aware of an issue where RetoolDB is unavailable for new Retool organizations. We are working with our vendor to get this back online ASAP. This only affects new cloud organizations; organizations pre-incident are not affected.

New Retool Organizations cannot provision RetoolDB

Jan <var data-var='date'>13</var>, <var data-var='time'>19:02</var> UTC Resolved - This incident has been resolved. If you were affected by this behavior, please clear your browser's cache and refresh the page before trying to navigate across apps. Jan <var data-var='date'>13</var>, <var data-var='time'>18:12</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. If you were affected by this behavior, please clear your browser's cache and refresh the page before trying to navigate across apps. Jan <var data-var='date'>13</var>, <var data-var='time'>17:32</var> UTC Update - We are continuing to investigate this issue. Jan <var data-var='date'>13</var>, <var data-var='time'>17:32</var> UTC Investigating - We are currently looking into reports of users being unable to navigate between apps, whether it be via HTML hyperlink or Retools built in utils (openApp/openUrl)

Cross-Application Navigation Issue

Dec <var data-var='date'>18</var>, <var data-var='time'>23:46</var> UTC Resolved - The issue has been fixed on Retool Cloud and all systems are operating normally. Self-hosted customers can remove the `prompt` parameter as a workaround until the patch is available. Dec <var data-var='date'>18</var>, <var data-var='time'>19:53</var> UTC Identified - We have identified an issue where OAuth requests to Snowflake with any value being passed via the prompt parameter are being rejected. We are actively working on implementing a fix. In the meantime, the current workaround is to remove the prompt parameter entirely from your OAuth requests to Snowflake.

Snowflake Rejecting OAuth Requests With prompt Parameter

Dec <var data-var='date'>17</var>, <var data-var='time'>23:25</var> UTC Resolved - An infra routing changed caused elevated backend errors that may have caused resource queries to timeout or fail

Elevated Errors For Resource Queries

Nov <var data-var='date'>18</var>, <var data-var='time'>22:03</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>21:59</var> UTC Update - We are continuing to monitor for any further issues. Nov <var data-var='date'>18</var>, <var data-var='time'>21:58</var> UTC Update - We are continuing to monitor for any further issues. Nov <var data-var='date'>18</var>, <var data-var='time'>21:36</var> UTC Update - We are continuing to monitor for any further issues. Nov <var data-var='date'>18</var>, <var data-var='time'>21:36</var> UTC Monitoring - GitHub is currently experiencing service issues that may affect Retool users who use GitHub as their source control provider.

Source Control Temporarily Impacted (GitHub Users)

Nov <var data-var='date'>18</var>, <var data-var='time'>15:05</var> UTC Resolved - We have observed stable and healthy performance since 14:43 UTC and are now considering this incident resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>14:52</var> UTC Update - Our external partner has pushed out a fix and we are continuing to monitor Retool services. Nov <var data-var='date'>18</var>, <var data-var='time'>13:45</var> UTC Monitoring - We have determined that this is related to an issue with one of our external partners. We are awaiting updates on their end and will update here once this is resolved.

Intermittent access issues affecting Retool Cloud

Nov <var data-var='date'>18</var>, <var data-var='time'>14:46</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>17</var>, <var data-var='time'>20:36</var> UTC Monitoring - A potential fix has been implemented and we are monitoring the results Nov <var data-var='date'>17</var>, <var data-var='time'>15:34</var> UTC Investigating - We are currently investigating reports of increased latency and intermittent failures while deploying source controlled elements on Retool Cloud.

Is Retool down?

Retool status is UP

Lastest published events

Some Retool pages returning "Page not found" errors on load

Some Retool pages returning "Page not found" errors on load

Licensing service degraded - affecting workflows-worker startup for self-hosted customers using Retool-managed Temporal

Retool Services, Components and Regions

Recent Retool events

Some Retool pages returning "Page not found" errors on load

Some Retool pages returning "Page not found" errors on load

Licensing service degraded - affecting workflows-worker startup for self-hosted customers using Retool-managed Temporal

Issue with MotherDuck Resources

Motherduck Resource disabled for investigation

Workflows with custom npm libraries failing to install

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5 monitors included!

Is Retool down?

Retool status is UP

Lastest published events

Some Retool pages returning "Page not found" errors on load

Some Retool pages returning "Page not found" errors on load

Licensing service degraded - affecting workflows-worker startup for self-hosted customers using Retool-managed Temporal

Retool Services, Components and Regions

Recent Retool events

Some Retool pages returning "Page not found" errors on load

Some Retool pages returning "Page not found" errors on load

Licensing service degraded - affecting workflows-worker startup for self-hosted customers using Retool-managed Temporal

Issue with MotherDuck Resources

Motherduck Resource disabled for investigation

Workflows with custom npm libraries failing to install

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!