Mar <var data-var='date'>25</var>, <var data-var='time'>20:36</var> UTC Resolved - This incident has been resolved.Mar <var data-var='date'>25</var>, <var data-var='time'>17:05</var> UTC Identified - The issue has been identified and a fix is being implemented.Mar <var data-var='date'>25</var>, <var data-var='time'>13:54</var> UTC Investigating - We are looking into an issue that is preventing Cloud customers with Custom Domains from completing the OAuth2 Resource Authentication flow. Affected customers can work around this behavior by authenticating said resources via their base (.retool.com) domain.

[Retool Cloud] OAuth2 Resource Authentication Flow Failing for Custom Domains

Mar <var data-var='date'>17</var>, <var data-var='time'>21:08</var> UTC Resolved - This incident has been resolved.Mar <var data-var='date'>17</var>, <var data-var='time'>17:36</var> UTC Identified - Unfortunately this issue has not been fully resolved as previously indicated, and we are continuing to work on a fix. We apologise for the continued disruption.

Intermittent App Navigation Issues on Cloud

Mar <var data-var='date'>17</var>, <var data-var='time'>16:48</var> UTC Resolved - This incident has been resolved.Mar <var data-var='date'>17</var>, <var data-var='time'>16:04</var> UTC Identified - We have identified the root cause and are working on a fix.Mar <var data-var='date'>17</var>, <var data-var='time'>15:20</var> UTC Investigating - We are currently investigating reports of intermittent navigation issues affecting some Cloud users. Users may experience apps failing to load or the browser reverting to a previous app when navigating between apps. We are actively investigating this issue. We apologize for any inconvenience.

Mar <var data-var='date'>15</var>, <var data-var='time'>20:16</var> UTC Completed - The maintenance has been completed.Mar <var data-var='date'>15</var>, <var data-var='time'>20:00</var> UTC Update - Scheduled maintenance is still in progress. We will provide updates as necessary.Mar <var data-var='date'>15</var>, <var data-var='time'>20:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>15</var>, <var data-var='time'>19:58</var> UTC Scheduled - We are performing maintenance to resolve an issue that is currently preventing custom domains from being registered. During this period, Retool may inaccessible on your custom domain.

Maintenance for Retool Networking

Mar <var data-var='date'> 6</var>, <var data-var='time'>21:12</var> UTC Resolved - This incident has been resolved.Mar <var data-var='date'> 6</var>, <var data-var='time'>20:08</var> UTC Monitoring - We believe the issue has been resolved after coordination with our AI providers. We are actively monitoring the situation and will notify you if any further problems arise. Thank you for your patience.Mar <var data-var='date'> 6</var>, <var data-var='time'>18:53</var> UTC Investigating - We're aware that some users are encountering unexpected rate‑limiting when using AI-powered features. We are actively investigating the root cause and working to restore full functionality as quickly as possible.

Unexpected Rate Limiting of AI Features

Feb <var data-var='date'>25</var>, <var data-var='time'>17:54</var> UTC Resolved - We've confirmed that the resources affected are operational and have resolved this incident.Feb <var data-var='date'>25</var>, <var data-var='time'>05:52</var> UTC Update - We are continuing to monitor for any further issues.Feb <var data-var='date'>25</var>, <var data-var='time'>05:08</var> UTC Monitoring - We’re experiencing elevated error rates on our Google Sheets, MySQL, and PostgreSQL integrations. The root cause has been identified and is under active monitoring by our engineering team. All query operations continue to function as expected. We’ll keep you posted with any new developments. Thank you for your patience.

Intermittent failures with Google Sheets, MySQL, and PostgreSQL integrations

Feb <var data-var='date'> 4</var>, <var data-var='time'>22:46</var> UTC Resolved - Between 12:00pm and 12:08pm, there was a partial outage across many of Retool's product surfaces. There should be no impact outside of that timeframe.

Outage

Feb <var data-var='date'> 3</var>, <var data-var='time'>23:07</var> UTC Resolved - This incident has been resolved.Feb <var data-var='date'> 3</var>, <var data-var='time'>22:04</var> UTC Update - We are continuing to work on a fix for this issue.Feb <var data-var='date'> 3</var>, <var data-var='time'>13:30</var> UTC Identified - We are aware of an issue where RetoolDB is unavailable for new Retool organizations. We are working with our vendor to get this back online ASAP. This only affects new cloud organizations; organizations pre-incident are not affected.

New Retool Organizations cannot provision RetoolDB

Jan <var data-var='date'>13</var>, <var data-var='time'>19:02</var> UTC Resolved - This incident has been resolved. If you were affected by this behavior, please clear your browser's cache and refresh the page before trying to navigate across apps.Jan <var data-var='date'>13</var>, <var data-var='time'>18:12</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. If you were affected by this behavior, please clear your browser's cache and refresh the page before trying to navigate across apps.Jan <var data-var='date'>13</var>, <var data-var='time'>17:32</var> UTC Update - We are continuing to investigate this issue.Jan <var data-var='date'>13</var>, <var data-var='time'>17:32</var> UTC Investigating - We are currently looking into reports of users being unable to navigate between apps, whether it be via HTML hyperlink or Retools built in utils (openApp/openUrl)

Cross-Application Navigation Issue

Dec <var data-var='date'>18</var>, <var data-var='time'>23:46</var> UTC Resolved - The issue has been fixed on Retool Cloud and all systems are operating normally. Self-hosted customers can remove the `prompt` parameter as a workaround until the patch is available.Dec <var data-var='date'>18</var>, <var data-var='time'>19:53</var> UTC Identified - We have identified an issue where OAuth requests to Snowflake with any value being passed via the prompt parameter are being rejected. We are actively working on implementing a fix. In the meantime, the current workaround is to remove the prompt parameter entirely from your OAuth requests to Snowflake.

Snowflake Rejecting OAuth Requests With prompt Parameter

Dec <var data-var='date'>17</var>, <var data-var='time'>23:25</var> UTC Resolved - An infra routing changed caused elevated backend errors that may have caused resource queries to timeout or fail

Elevated Errors For Resource Queries

Nov <var data-var='date'>18</var>, <var data-var='time'>22:03</var> UTC Resolved - This incident has been resolved.Nov <var data-var='date'>18</var>, <var data-var='time'>21:59</var> UTC Update - We are continuing to monitor for any further issues.Nov <var data-var='date'>18</var>, <var data-var='time'>21:58</var> UTC Update - We are continuing to monitor for any further issues.Nov <var data-var='date'>18</var>, <var data-var='time'>21:36</var> UTC Update - We are continuing to monitor for any further issues.Nov <var data-var='date'>18</var>, <var data-var='time'>21:36</var> UTC Monitoring - GitHub is currently experiencing service issues that may affect Retool users who use GitHub as their source control provider.

Source Control Temporarily Impacted (GitHub Users)

Nov <var data-var='date'>18</var>, <var data-var='time'>15:05</var> UTC Resolved - We have observed stable and healthy performance since 14:43 UTC and are now considering this incident resolved.Nov <var data-var='date'>18</var>, <var data-var='time'>14:52</var> UTC Update - Our external partner has pushed out a fix and we are continuing to monitor Retool services.Nov <var data-var='date'>18</var>, <var data-var='time'>13:45</var> UTC Monitoring - We have determined that this is related to an issue with one of our external partners. We are awaiting updates on their end and will update here once this is resolved.

Intermittent access issues affecting Retool Cloud

Nov <var data-var='date'>18</var>, <var data-var='time'>14:46</var> UTC Resolved - This incident has been resolved.Nov <var data-var='date'>17</var>, <var data-var='time'>20:36</var> UTC Monitoring - A potential fix has been implemented and we are monitoring the resultsNov <var data-var='date'>17</var>, <var data-var='time'>15:34</var> UTC Investigating - We are currently investigating reports of increased latency and intermittent failures while deploying source controlled elements on Retool Cloud.

Intermittent Increased Latency and Failures for Source Control Deployments on Cloud

Oct <var data-var='date'>29</var>, <var data-var='time'>17:02</var> UTC Resolved - This incident has been resolved.Oct <var data-var='date'>29</var>, <var data-var='time'>15:56</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Oct <var data-var='date'>29</var>, <var data-var='time'>13:45</var> UTC Investigating - We are currently investigating reports of users hitting errors with Retool AI actions

Increased Error Rates with Retool AI Actions

Oct <var data-var='date'>20</var>, <var data-var='time'>19:13</var> UTC Resolved - No additional instability was witnessed over the weekend, this incident is being marked resolved.Oct <var data-var='date'>17</var>, <var data-var='time'>23:20</var> UTC Update - we've identified minor network instability that caused the failures. Continuing to monitor the situation in case of new regressions (typo below)Oct <var data-var='date'>17</var>, <var data-var='time'>23:19</var> UTC Update - we've identified minor network instability that caused the failures. Continuing to monitor the situation in case of new regressionsOct <var data-var='date'>17</var>, <var data-var='time'>19:32</var> UTC Investigating - We're investigating the source of failures in web calls and latency. Observed a spike of issues around 12:15 but have since recovered.

Intermittent increases in backend failures and latency

Oct <var data-var='date'>16</var>, <var data-var='time'>18:45</var> UTC Resolved - Elevated 500 errors on a back-end endpoint preventing some apps from loading

Increased 500 Error Rates Preventing Some Apps from Loading

Sep <var data-var='date'>24</var>, <var data-var='time'>12:57</var> UTC Resolved - This incident has been resolved.Sep <var data-var='date'>24</var>, <var data-var='time'>12:43</var> UTC Monitoring - The reported latency looks to have subsided. We are monitoring for any follow-up issues.Sep <var data-var='date'>24</var>, <var data-var='time'>11:34</var> UTC Investigating - We are currently investigating reports of users being unable to access Retool from various regions outside of the US.

Increased Latency When Accessing Retool From Non-US Regions

May <var data-var='date'>18</var>, <var data-var='time'>09:17</var> UTC Resolved - We've rolled out the fix and verified that customers should no longer be seeing self-signed TLS certificate errors and that custom-domain provisioning capability has been restored.May <var data-var='date'>13</var>, <var data-var='time'>14:45</var> UTC Monitoring - We've confirmed that the issue has stabilized. We're monitoring for unexpected spikes in errors, but please anticipate a very low rate of errors until a permanent fix has been executed.May <var data-var='date'>13</var>, <var data-var='time'>01:21</var> UTC Update - We've implemented a stopgap to prevent this issue from reoccurring while we wait to execute a permanent resolution. You may continue to very rarely see this self-signed cert issue.May <var data-var='date'>12</var>, <var data-var='time'>23:23</var> UTC Identified - Retool occasionally incorrectly returns a self-signed TLS certificate on a small subset of HTTP requests. This can manifest on any request, affecting normal usage as well as Workflow runs that run resource queries. Our team has identified the issue and is working on a resolution. To address this, the Retool team has intentionally degraded the functionality to create a new custom domain. When creating a custom domain, certificate creation will take longer than usual while this incident is active. Your custom domain creation will progress automatically once this issue is resolved.

Intermittent Certificate Errors for Retool Requests

May <var data-var='date'>18</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed.May <var data-var='date'>18</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.May <var data-var='date'>18</var>, <var data-var='time'>07:00</var> UTC Update - We are performing maintenance to resolve a networking issue that is currently causing self-signed SSL certificates to be returned intermittently. During this time, you may experience self-signed certificate errors and there may be downtime.May <var data-var='date'>14</var>, <var data-var='time'>17:31</var> UTC Scheduled - We are performing maintenance to resolve a networking issue that is currently causing self-signed SSL certificates to be returned intermittently. During this time, you may experience self-signed certificate errors and there may be downtime.

Planned Maintenance for Retool Networking

May <var data-var='date'>14</var>, <var data-var='time'>22:56</var> UTC Resolved - Provider has fully recovered.May <var data-var='date'>14</var>, <var data-var='time'>18:50</var> UTC Identified - Platform features relying on email sending (invites, password reset etc) will be degraded until the outage is resolved Data connectors using the Retool Email resource type are NOT affected at this time. They should continue to be fully functional.

Downstream Email Service Provider Outage

May <var data-var='date'>10</var>, <var data-var='time'>01:31</var> UTC Resolved - This incident has been resolved.May <var data-var='date'> 9</var>, <var data-var='time'>18:31</var> UTC Investigating - We are looking into reports of users experiencing increased slowness and eventual crashes when editing apps

Investigating slowness and crashing when editing apps

Apr <var data-var='date'>27</var>, <var data-var='time'>19:00</var> UTC Completed - The scheduled maintenance has been completed.Apr <var data-var='date'>27</var>, <var data-var='time'>18:27</var> UTC Verifying - Downtime was successfully executed, we are monitoring the health of all systemsApr <var data-var='date'>27</var>, <var data-var='time'>18:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr <var data-var='date'>21</var>, <var data-var='time'>22:10</var> UTC Scheduled - We expect to experience 5-10 minutes of downtime as we conduct database maintenance. Workflows scheduled during this period may fail to run and will be picked up after maintenance has concluded.

Database Maintenance

Apr <var data-var='date'>25</var>, <var data-var='time'>18:06</var> UTC Resolved - This incident has been resolved.Apr <var data-var='date'>25</var>, <var data-var='time'>16:59</var> UTC Monitoring - We've identified an issue affecting the Retool Mobile App editor and have deployed a fix. We're currently monitoring to ensure everything is working as expected. We'll provide another update once we've confirmed the issue is fully resolved.

Retool Mobile App Editor experiencing frontend errors

Apr <var data-var='date'>22</var>, <var data-var='time'>10:40</var> UTC Resolved - We have resolved the issue that was causing Retool Mobile v3.191.0 to crash on launch for Android users. The patched version (v3.191.1) has been reviewed and is now available in the Google Play Store for users who had updated to the 3.191.0 version. If you were impacted by this issue please update to the latest version of Retool Mobile via the Play Store to restore full functionality. If problems persist after updating, please contact our support team for assistance. Users who never updated to the 3.191.0 version should see the 3.191.1 within the next hour or so, and for the time being may see 1.83.0 on their device still, this is the same build and should not be an issue.Apr <var data-var='date'>22</var>, <var data-var='time'>06:46</var> UTC Monitoring - We’ve moved this incident to Monitoring as no new users should be impacted and the issue has been resolved in the patched build (v3.191.1). However, the update is still pending approval in the Google Play Store. Until the Play Store version becomes available, we recommend impacted users continue using the temporary workaround of directly downloading the APK provided in our previous update: 👉 https://retool-mobile-releases-public.s3.us-west-2.amazonaws.com/3079.apk This manual installation will allow you to resume use of Retool Mobile on affected Android devicesApr <var data-var='date'>22</var>, <var data-var='time'>06:25</var> UTC Update - We’ve identified the root cause of the crash affecting Retool Mobile v3.191.0 on Android and have submitted a patched version (v3.191.1) to the Google Play Store for review that will auto release when approved. Based on typical review timelines, we expect the update to be approved and available for download within the next few hours. In the meantime, for users currently blocked by the crash, we’re providing a temporary workaround: you can manually install the patched version by downloading the APK directly from the link below. Please note that this version has not yet been verified by the Play Store, so you will see a warning during installation. Follow on-screen instructions to allow the installation if you choose to proceed, and agree to update the current app. 👉 https://retool-mobile-releases-public.s3.us-west-2.amazonaws.com/3079.apkApr <var data-var='date'>22</var>, <var data-var='time'>05:50</var> UTC Identified - We’ve identified an issue in the latest version of Retool Mobile (v3.191.0) for Android that is causing the app to crash immediately upon launch. The rollout was promptly halted after being downloaded by a limited number of users and will no longer be downloaded by new users. Our engineering team is actively investigating the root cause and working on fast tracking a recovery release for devices already impacted. We’ll provide our next update by 11:30pm Pacific Time, or sooner if more information becomes available.

Is Retool down?

Retool status is UP

Lastest published events

[Retool Cloud] OAuth2 Resource Authentication Flow Failing for Custom Domains

Intermittent App Navigation Issues on Cloud

Intermittent App Navigation Issues on Cloud

Retool Services, Components and Regions

Recent Retool events

[Retool Cloud] OAuth2 Resource Authentication Flow Failing for Custom Domains

Intermittent App Navigation Issues on Cloud

Intermittent App Navigation Issues on Cloud

Maintenance for Retool Networking

Unexpected Rate Limiting of AI Features

Intermittent failures with Google Sheets, MySQL, and PostgreSQL integrations

Get your FREE account now,
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Is Retool down?

Retool status is UP

Lastest published events

[Retool Cloud] OAuth2 Resource Authentication Flow Failing for Custom Domains

Intermittent App Navigation Issues on Cloud

Intermittent App Navigation Issues on Cloud

Retool Services, Components and Regions

Recent Retool events

[Retool Cloud] OAuth2 Resource Authentication Flow Failing for Custom Domains

Intermittent App Navigation Issues on Cloud

Intermittent App Navigation Issues on Cloud

Maintenance for Retool Networking

Unexpected Rate Limiting of AI Features

Intermittent failures with Google Sheets, MySQL, and PostgreSQL integrations

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!