Aug <var data-var='date'>19</var>, <var data-var='time'>22:00</var> PDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>19</var>, <var data-var='time'>19:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>17</var>, <var data-var='time'>14:35</var> PDT Scheduled - We will be undergoing regular maintenance to Radar and Advantage from 9pm CST until Midnight CST on Wednesday August 19th. Please expect intermittent connectivity and latency within this timeframe.

Regular Maintenance - Radar and Advantage - 9pm CST to Midnight on 8/19

Aug <var data-var='date'> 5</var>, <var data-var='time'>22:00</var> PDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 5</var>, <var data-var='time'>19:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 3</var>, <var data-var='time'>14:41</var> PDT Scheduled - We will be undergoing regular maintenance to Radar and Advantage from 9pm CST until Midnight CST on Wednesday August 5th. Please expect intermittent connectivity and latency within this timeframe.

Regular Maintenance - Radar and Advantage - 9pm CST to Midnight on 8/5

Jul <var data-var='date'>29</var>, <var data-var='time'>22:00</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>29</var>, <var data-var='time'>19:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>28</var>, <var data-var='time'>14:52</var> PDT Scheduled - We will be undergoing regular maintenance to Radar and Advantage from 9pm CST until Midnight CST on Wednesday July 29th. Please expect intermittent connectivity and latency within this timeframe.

Regular Maintenance - Radar and Advantage - 9pm CST to Midnight on 7/29

Jul <var data-var='date'>22</var>, <var data-var='time'>22:00</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>22</var>, <var data-var='time'>19:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>20</var>, <var data-var='time'>13:37</var> PDT Scheduled - We will be undergoing regular maintenance to Radar and Advantage from 9pm CST until Midnight CST on Wednesday July 22nd. Please expect intermittent connectivity and latency within this timeframe.

Regular Maintenance - Radar and Advantage - 9pm CST to Midnight on 7/22

Jul <var data-var='date'>15</var>, <var data-var='time'>22:00</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>15</var>, <var data-var='time'>19:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>13</var>, <var data-var='time'>14:31</var> PDT Scheduled - We will be undergoing regular maintenance to Radar and Advantage from 9pm CST until Midnight CST on Wednesday July 15th. Please expect intermittent connectivity and latency within this timeframe.

Regular Maintenance - Radar and Advantage - 9pm CST to Midnight on 7/15

Jul <var data-var='date'>10</var>, <var data-var='time'>13:16</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>10</var>, <var data-var='time'>09:31</var> PDT Monitoring - The issue causing "Request Failed" errors (HTTP 500) across Inventory, Invoices, Waste Logs, Purchase Orders, Till Management, and Commissary Orders has been resolved. We are continuing to monitor to confirm full stability. If you are still experiencing issues, please contact our support team. Jul <var data-var='date'>10</var>, <var data-var='time'>09:11</var> PDT Investigating - We are currently investigating reports of "Request Failed" errors (HTTP 500) across several areas of the platform. Affected modules include Inventory, Invoices, Waste Logs, Purchase Orders, Till Management, and Commissary Orders. Users may encounter errors when creating new records, opening existing records, or saving and approving records. Impact varies by record type. Our team is actively investigating the root cause. We will provide an update as soon as more information is available.

Users experiencing "Request Failed" errors (HTTP 500) when creating or opening records

Jul <var data-var='date'> 1</var>, <var data-var='time'>10:45</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'> 1</var>, <var data-var='time'>09:31</var> PDT Monitoring - We've identified the root cause of slowness, and a fix has been pushed. We're seeing recovery and will monitor until resolved. Jul <var data-var='date'> 1</var>, <var data-var='time'>09:23</var> PDT Investigating - We're investigating system-wide slowness for certain customers.

System Slowness

Jun <var data-var='date'>25</var>, <var data-var='time'>11:24</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>25</var>, <var data-var='time'>11:09</var> PDT Monitoring - A fix has been pushed, and we're seeing recovery. We'll continue to monitor for slow performance. Jun <var data-var='date'>25</var>, <var data-var='time'>10:45</var> PDT Investigating - We are investigating reports of slowness for certain customers while logging into Radar.

Radar Login Slowness

Jun <var data-var='date'>24</var>, <var data-var='time'>22:00</var> PDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>24</var>, <var data-var='time'>19:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>23</var>, <var data-var='time'>07:49</var> PDT Scheduled - We will be undergoing regular maintenance to Radar and Advantage from 9pm CST until Midnight CST on Wednesday June 24th. Please expect intermittent connectivity and latency within this timeframe.

Regular Maintenance - Radar and Advantage - 9pm CST to Midnight on 6/24

Jun <var data-var='date'>17</var>, <var data-var='time'>22:00</var> PDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>17</var>, <var data-var='time'>19:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>15</var>, <var data-var='time'>14:17</var> PDT Scheduled - We will be undergoing regular maintenance to Radar and Advantage from 9pm CST until Midnight CST on Wednesday June 17th. Please expect intermittent connectivity and latency within this timeframe.

Regular Maintenance - Radar and Advantage - 9pm CST to Midnight on 6/17

Jun <var data-var='date'>15</var>, <var data-var='time'>16:16</var> PDT Resolved - This incident has been resolved, and Payroll Processing has resumed. Jun <var data-var='date'>15</var>, <var data-var='time'>15:25</var> PDT Investigating - We’re currently experiencing an issue affecting Payroll Processing, which is temporarily unavailable. Our team is actively working to restore functionality as quickly as possible. We appreciate your patience and will share updates as soon as we have more information.

R365 Payroll Processing Unavailable

Jun <var data-var='date'>15</var>, <var data-var='time'>10:04</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>15</var>, <var data-var='time'>09:29</var> PDT Monitoring - A fix has been deployed, and we're monitoring for further reports. Jun <var data-var='date'>15</var>, <var data-var='time'>09:20</var> PDT Identified - A solution has been prepared and is being implemented now. Jun <var data-var='date'>15</var>, <var data-var='time'>08:45</var> PDT Investigating - We are investigating reports that Payroll Overview is unavailable for certain customers.

R365 Payroll Degradation

Jun <var data-var='date'>10</var>, <var data-var='time'>22:00</var> PDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>10</var>, <var data-var='time'>19:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 8</var>, <var data-var='time'>13:36</var> PDT Scheduled - We will be undergoing regular maintenance to Radar and Advantage from 9pm CST until Midnight CST on Wednesday June 10th. Please expect intermittent connectivity and latency within this timeframe.

Regular Maintenance - Radar and Advantage - 9pm CST to Midnight on 6/10

Jun <var data-var='date'> 4</var>, <var data-var='time'>00:00</var> PDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 3</var>, <var data-var='time'>21:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 1</var>, <var data-var='time'>16:56</var> PDT Scheduled - We will be undergoing regular maintenance to Radar and Advantage from 9pm CST until Midnight CST on Wednesday June 3rd. Please expect intermittent connectivity and latency within this timeframe.

Regular Maintenance - Radar and Advantage - 9pm CST to Midnight on 6/3

Jun <var data-var='date'> 3</var>, <var data-var='time'>14:00</var> PDT Resolved - This incident has been resolved, and AI Dashboards are now fully operational. Jun <var data-var='date'> 3</var>, <var data-var='time'>12:36</var> PDT Monitoring - A fix has been implemented and AI Dashboards are coming back online. We'll continue to monitor. Jun <var data-var='date'> 3</var>, <var data-var='time'>10:59</var> PDT Update - Our teams continue to pursue a solution. Jun <var data-var='date'> 3</var>, <var data-var='time'>07:13</var> PDT Identified - Our teams continue to work on this issue. Jun <var data-var='date'> 2</var>, <var data-var='time'>13:09</var> PDT Update - We are continuing to monitor intermittent troubles. Jun <var data-var='date'> 2</var>, <var data-var='time'>11:34</var> PDT Monitoring - A fix has been implemented and reports can be viewed as expected. Jun <var data-var='date'> 2</var>, <var data-var='time'>11:23</var> PDT Update - We are continuing to work towards a fix for this issue. Jun <var data-var='date'> 2</var>, <var data-var='time'>08:17</var> PDT Identified - We have identified the root cause of this issue and a fix is being prepared. Jun <var data-var='date'> 2</var>, <var data-var='time'>08:00</var> PDT Investigating - We are investigating reports that AI Dashboards are returning errors for certain users.

AI Dashboards

Jun <var data-var='date'> 1</var>, <var data-var='time'>14:05</var> PDT Resolved - With continued reports of full recovery, will mark this incident as resolved. Jun <var data-var='date'> 1</var>, <var data-var='time'>11:08</var> PDT Monitoring - A fix has been implemented, and we are continuing to see signs of recovery across affected services. We will continue to monitor system performance closely and provide updates as needed. Jun <var data-var='date'> 1</var>, <var data-var='time'>08:48</var> PDT Investigating - We are currently investigating reports of slowness

Reports of Slowness

May <var data-var='date'>28</var>, <var data-var='time'>06:55</var> PDT Resolved - This incident has been resolved, and MFA challenges are being sent as expected. May <var data-var='date'>28</var>, <var data-var='time'>06:37</var> PDT Monitoring - A fix has been implemented and MFA challenges are being sent. We'll continue to monitor. May <var data-var='date'>28</var>, <var data-var='time'>06:32</var> PDT Investigating - We are investigating reports that MFA is not working as expected for certain users.

Multi-Factor Authentication

May <var data-var='date'>21</var>, <var data-var='time'>13:37</var> PDT Resolved - Fix was implemented and we are now seeing reports of full recovery for Customer Financial Reporting (CFR). We will now mark this incident as resolved. May <var data-var='date'>21</var>, <var data-var='time'>13:27</var> PDT Identified - Upon investigation, we’ve confirmed the issue is only impacting Customer Financial Reporting (CFR). We have identified the root cause and are currently implementing a fix. May <var data-var='date'>21</var>, <var data-var='time'>12:02</var> PDT Investigating - We are currently investigating reports of users experiencing slowness and login issues

Reports of Users Experiencing Slowness and Login Issues

May <var data-var='date'>21</var>, <var data-var='time'>00:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>20</var>, <var data-var='time'>21:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>20</var>, <var data-var='time'>07:20</var> PDT Scheduled - We will be undergoing regular maintenance to Radar and Advantage from 9pm CST until Midnight CST on Wednesday May 20th. Please expect intermittent connectivity and latency within this timeframe.

Regular Maintenance - Radar and Advantage - 9pm CST to Midnight on 5/20

May <var data-var='date'>18</var>, <var data-var='time'>14:34</var> PDT Resolved - With reports indicating full recovery, we are marking this incident as resolved. May <var data-var='date'>18</var>, <var data-var='time'>11:18</var> PDT Monitoring - A fix was implemented, and we are seeing signs of recovery. We will continue to monitor the results. May <var data-var='date'>18</var>, <var data-var='time'>09:18</var> PDT Investigating - We are investigating multiple reports of slowness. We will provide updates as our research continues.

May <var data-var='date'>17</var>, <var data-var='time'>14:58</var> PDT Resolved - This incident has been resolved, and all order were resubmitted. May <var data-var='date'>17</var>, <var data-var='time'>13:51</var> PDT Identified - We have identified the root cause of this issue and a fix has been pushed. We are working to resubmit orders which were rejected. May <var data-var='date'>17</var>, <var data-var='time'>12:57</var> PDT Investigating - We are investigating reports that certain EDI Purchase Orders sent to US Foods on Sunday (5/17) were rejected.

US Foods EDI Purchase Orders

May <var data-var='date'>14</var>, <var data-var='time'>05:58</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>24</var>, <var data-var='time'>09:02</var> PDT Update - Active Issue – App Notifications: Push notifications are temporarily unavailable for Android users ONLY. A fix has been submitted to the Google Play Store and is pending approval, which we are still awaiting Google Playstore approval Apr <var data-var='date'>21</var>, <var data-var='time'>09:27</var> PDT Monitoring - Active Issue – App Notifications: Push notifications are temporarily unavailable for Android users ONLY. A fix has been submitted to the Google Play Store and is pending approval, which may take up to 2 business days.

R365 App Push Notifications currently unavailable for Android Users (only)

May <var data-var='date'> 6</var>, <var data-var='time'>04:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 6</var>, <var data-var='time'>03:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>29</var>, <var data-var='time'>14:57</var> PDT Scheduled - R365 Training (ExpandShare) will be undergoing maintenance on May 6th, starting at 3:00 AM Pacific Time for approximately 1 hour. During this time, R365 Training (ExpandShare) will be temporarily unavailable. We appreciate your patience and understanding. If you have any questions, please reach out to the R365 support team.

Scheduled Maintenance - R365 Training (ExpandShare)

Apr <var data-var='date'>21</var>, <var data-var='time'>05:10</var> PDT Resolved - We are now marking this incident resolved with continued reports of recovery Apr <var data-var='date'>20</var>, <var data-var='time'>18:58</var> PDT Update - We are continuing to actively monitor the results of the implemented fix. Apr <var data-var='date'>20</var>, <var data-var='time'>14:58</var> PDT Update - We are continuing to actively monitor the results of the implemented fix. Apr <var data-var='date'>20</var>, <var data-var='time'>11:05</var> PDT Monitoring - A fix has been implemented and we will continue to monitor the results. Apr <var data-var='date'>20</var>, <var data-var='time'>10:32</var> PDT Identified - The root cause of the issue has been identified, and we are currently implementing a fix. Apr <var data-var='date'>20</var>, <var data-var='time'>09:02</var> PDT Investigating - We are currently investigating reports of system slowness

Apr <var data-var='date'> 8</var>, <var data-var='time'>14:04</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'> 8</var>, <var data-var='time'>08:56</var> PDT Update - We are continuing to monitor for any further issues. Apr <var data-var='date'> 8</var>, <var data-var='time'>08:56</var> PDT Monitoring - A fix has been implemented, and we're monitoring the situation. Apr <var data-var='date'> 8</var>, <var data-var='time'>07:44</var> PDT Identified - The root cause has been identified, and a fix is being prepared. Apr <var data-var='date'> 8</var>, <var data-var='time'>07:33</var> PDT Investigating - We are investigating reports of site slowness within the R365 Payroll module.

Is Restaurant365 down?

Restaurant365 status is UP

Lastest published events

Regular Maintenance - Radar and Advantage - 9pm CST to Midnight on 8/19

Regular Maintenance - Radar and Advantage - 9pm CST to Midnight on 8/5

Regular Maintenance - Radar and Advantage - 9pm CST to Midnight on 7/29

Restaurant365 Services, Components and Regions

Recent Restaurant365 events

Regular Maintenance - Radar and Advantage - 9pm CST to Midnight on 8/19

Regular Maintenance - Radar and Advantage - 9pm CST to Midnight on 8/5

Regular Maintenance - Radar and Advantage - 9pm CST to Midnight on 7/29

Regular Maintenance - Radar and Advantage - 9pm CST to Midnight on 7/22

Regular Maintenance - Radar and Advantage - 9pm CST to Midnight on 7/15

Users experiencing "Request Failed" errors (HTTP 500) when creating or opening records