Apr <var data-var='date'> 8</var>, <var data-var='time'>08:56</var> PDT Update - We are continuing to monitor for any further issues.Apr <var data-var='date'> 8</var>, <var data-var='time'>08:56</var> PDT Monitoring - A fix has been implemented, and we're monitoring the situation.Apr <var data-var='date'> 8</var>, <var data-var='time'>07:44</var> PDT Identified - The root cause has been identified, and a fix is being prepared.Apr <var data-var='date'> 8</var>, <var data-var='time'>07:33</var> PDT Investigating - We are investigating reports of site slowness within the R365 Payroll module.

R365 Payroll Degradation

Apr <var data-var='date'> 7</var>, <var data-var='time'>17:04</var> PDT Resolved - We are continuing to see recovery and now consider this incident resolved.Apr <var data-var='date'> 7</var>, <var data-var='time'>14:44</var> PDT Update - We are continuing to monitor the fix implemented to ensure full recoveryApr <var data-var='date'> 7</var>, <var data-var='time'>12:28</var> PDT Monitoring - A fix has been implemented and we are now monitoring the resultsApr <var data-var='date'> 7</var>, <var data-var='time'>10:57</var> PDT Identified - The root cause has been identified, and a fix is currently being implemented.

Reports of slowness for payments to be calculated

Mar <var data-var='date'>19</var>, <var data-var='time'>00:00</var> PDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>18</var>, <var data-var='time'>21:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>18</var>, <var data-var='time'>11:39</var> PDT Scheduled - We will be undergoing regular maintenance to Radar and Advantage from 9pm CST until Midnight CST on Wednesday March 18th. Please expect intermittent connectivity and latency within this timeframe.

Regular Maintenance - Radar and Advantage - 9pm CST to Midnight on 3/18

Mar <var data-var='date'>12</var>, <var data-var='time'>18:38</var> PDT Resolved - This incident has been resolved.Mar <var data-var='date'>12</var>, <var data-var='time'>17:14</var> PDT Monitoring - A fix has been deployed, and we're monitoring for outliers.Mar <var data-var='date'>12</var>, <var data-var='time'>15:24</var> PDT Identified - Our team has identified the root cause of this issue, and a fix is being prepared.Mar <var data-var='date'>12</var>, <var data-var='time'>13:53</var> PDT Investigating - We are investigating reports that certain Custom Financial Reports appear blank.

Custom Financial Reports - Blank Reports

Mar <var data-var='date'>11</var>, <var data-var='time'>11:09</var> PDT Resolved - The incident has been resolved and we continue to see reports of full recovery.Mar <var data-var='date'>11</var>, <var data-var='time'>09:25</var> PDT Monitoring - The fix has been implemented, and we are currently monitoring to confirm the issue is fully resolvedMar <var data-var='date'>11</var>, <var data-var='time'>08:49</var> PDT Identified - We have identified the root cause preventing Tip Rules from generating and are currently implementing a fix.

Tip Rules are not Generating

Mar <var data-var='date'> 8</var>, <var data-var='time'>17:11</var> PDT Resolved - This incident has been resolved.Mar <var data-var='date'> 8</var>, <var data-var='time'>15:04</var> PDT Monitoring - Missing labor data is now available for review, and we're monitoring for outliers.Mar <var data-var='date'> 8</var>, <var data-var='time'>13:22</var> PDT Identified - A fix is being implemented, and we're seeing recovery.Mar <var data-var='date'> 8</var>, <var data-var='time'>09:11</var> PDT Investigating - We are currently investigating reports of issues with Labor data imports.

Labor not importing

Feb <var data-var='date'>26</var>, <var data-var='time'>00:00</var> PST Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>25</var>, <var data-var='time'>21:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>24</var>, <var data-var='time'>14:31</var> PST Scheduled - We will be undergoing regular maintenance to Radar and Advantage from 9pm CST until Midnight CST on Wednesday February 25th. Please expect intermittent connectivity and latency within this timeframe.

Regular Maintenance - Radar and Advantage - 9pm CST to Midnight on 2/25

Feb <var data-var='date'>19</var>, <var data-var='time'>12:03</var> PST Resolved - Missing data has been polled, and this module is fully operational. Any further troubles can be addressed by our support team here: https://help.restaurant365.net/en/support/homeFeb <var data-var='date'>19</var>, <var data-var='time'>09:44</var> PST Monitoring - We've implemented a fix for this polling outage, and we're monitoring recovery.Feb <var data-var='date'>19</var>, <var data-var='time'>09:32</var> PST Investigating - We are investigating reports that certain Radar customers are experiencing an outage with Client Polling.

Radar Polling

Feb <var data-var='date'>17</var>, <var data-var='time'>08:50</var> PST Resolved - This incident has been resolved.Feb <var data-var='date'>17</var>, <var data-var='time'>08:02</var> PST Monitoring - We're seeing payments process as expected, and will continue to monitor for any outliers.Feb <var data-var='date'>17</var>, <var data-var='time'>07:48</var> PST Identified - Our team has identified the root cause of this interruption, and a fix is being prepared.Feb <var data-var='date'>17</var>, <var data-var='time'>07:20</var> PST Investigating - We are investigating reports that certain customers are unable to process payments through R365 Payroll.

Feb <var data-var='date'>17</var>, <var data-var='time'>07:00</var> PST Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>16</var>, <var data-var='time'>21:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>16</var>, <var data-var='time'>19:42</var> PST Scheduled - The R365 Intelligence experience will be undergoing a scheduled upgrade, starting at 12:00 AM EST. During this time, the R365 Intelligence application may be temporarily unavailable. Scheduled subscriptions set to run within this window could also be impacted. Customers should refrain from creating new dashboards or modifying existing dashboards during the upgrade period. We anticipate the upgrade will complete by 10:00 AM EST.

R365 Intelligence Updates

Feb <var data-var='date'> 9</var>, <var data-var='time'>14:58</var> PST Resolved - The underlying issue causing slowness has been resolved, and system performance has returned to normal. We will continue monitoring to ensure continued stability.Feb <var data-var='date'> 9</var>, <var data-var='time'>09:28</var> PST Monitoring - A fix has been implemented and we are seeing reports of recovery. We will continue monitor and provide additional updates.Feb <var data-var='date'> 9</var>, <var data-var='time'>08:06</var> PST Identified - We have identified the root cause of this issue, and a fix is being prepared.Feb <var data-var='date'> 9</var>, <var data-var='time'>06:53</var> PST Investigating - We are investigating reports from certain customers around general slowness in the inventory module.

System Slowness - Inventory Module

Jan <var data-var='date'>21</var>, <var data-var='time'>19:22</var> PST Resolved - This incident has been resolved.Jan <var data-var='date'>21</var>, <var data-var='time'>14:52</var> PST Identified - We've received reports that certain Purchase Orders placed today via EDI were duplicated. We've identified the root cause of the issue and duplications will not resume. If your team placed an EDI Purchase Order today, in the interest of cut-off times, we advise that you contact your vendor to review and cancel potential duplicates.

EDI Purchase Orders

Jan <var data-var='date'>15</var>, <var data-var='time'>05:54</var> PST Resolved - Based on continued recovery reports, we can confirm the issue has been resolved.Jan <var data-var='date'>14</var>, <var data-var='time'>15:36</var> PST Update - We are actively monitoring the implemented fix and continuing our investigation to ensure system stability.Jan <var data-var='date'>14</var>, <var data-var='time'>07:52</var> PST Update - We are actively monitoring the implemented fix and continuing our investigation to ensure system stability.Jan <var data-var='date'>13</var>, <var data-var='time'>14:49</var> PST Update - We will continue to monitor the fixes that have been implemented and closely observe system performance. The status page will remain in a monitoring state through tomorrow while we ensure continued stability.Jan <var data-var='date'>13</var>, <var data-var='time'>11:15</var> PST Update - Intraday polling has resumed and is no longer paused. We are actively investigating reports of slowness and closely monitoring system performance to ensure stability.Jan <var data-var='date'>13</var>, <var data-var='time'>10:08</var> PST Update - As part of our ongoing investigation, we will be temporarily pausing intraday polling. Customers should expect a delay in intraday polling for approximately 45 minutesJan <var data-var='date'>13</var>, <var data-var='time'>09:02</var> PST Update - We are continuing to monitor for any further issues.Jan <var data-var='date'>13</var>, <var data-var='time'>09:01</var> PST Update - We are aware of additional reports of slowness and are continuing to investigate the root cause and assess impact.Jan <var data-var='date'>13</var>, <var data-var='time'>06:13</var> PST Update - We are continuing our efforts to monitor the fix that was implemented and seeing signs of full recovery.Jan <var data-var='date'>12</var>, <var data-var='time'>14:30</var> PST Update - We are continuing to monitor the fix that was implemented and are seeing signs of recovery.Jan <var data-var='date'>12</var>, <var data-var='time'>11:52</var> PST Update - While we continue to see reports of recovery, we will continue to monitor the fix implemented with databases being fully operational.Jan <var data-var='date'>12</var>, <var data-var='time'>11:43</var> PST Monitoring - A fix has been implemented and we are seeing recovery for both the reported slowness and delayed reporting. We will continue to monitor the fix implemented before fully resolving the incident.Jan <var data-var='date'>12</var>, <var data-var='time'>10:58</var> PST Investigating - We are currently investigating reports of intermittent slowness within customer instances

Intermittent Slowness

Jan <var data-var='date'>14</var>, <var data-var='time'>09:51</var> PST Resolved - Regarding the delays in DSS imports, we are seeing continued recovery and will now mark this incident as resolved.Jan <var data-var='date'>14</var>, <var data-var='time'>04:47</var> PST Monitoring - We identified early reports of an issue impacting DSS imports and promptly implemented a fix. We will continue to monitor the situation, and some customers may experience temporary delays in DSS imports during this time.

DSS imports

Jan <var data-var='date'> 7</var>, <var data-var='time'>15:04</var> PST Resolved - This incident has been resolved.Jan <var data-var='date'> 7</var>, <var data-var='time'>14:29</var> PST Monitoring - A fix has been released, and reporting filters are working as expected. We'll continue to monitor for further reports.Jan <var data-var='date'> 7</var>, <var data-var='time'>13:51</var> PST Investigating - We are currently investigating reports of filters not working in my reports and some customers unable print checks

Filters not working within my reports and unable to print checks

Dec <var data-var='date'>29</var>, <var data-var='time'>12:48</var> PST Resolved - This incident has been resolved.Dec <var data-var='date'>29</var>, <var data-var='time'>11:31</var> PST Monitoring - We have implemented a solution and we're seeing recovery. We'll continue to monitor for outliers.Dec <var data-var='date'>29</var>, <var data-var='time'>10:31</var> PST Identified - We have identified the root cause of intermittent slowness for certain customers, and a solution is being implemented.Dec <var data-var='date'>29</var>, <var data-var='time'>10:18</var> PST Update - We are continuing to investigate intermittent slowness.Dec <var data-var='date'>29</var>, <var data-var='time'>08:48</var> PST Investigating - We are investigating reports of intermittent slowness for certain customers.

Dec <var data-var='date'>19</var>, <var data-var='time'>09:04</var> PST Resolved - This incident has been resolved.Dec <var data-var='date'>19</var>, <var data-var='time'>07:58</var> PST Update - We are continuing to monitor for any outlying troubles.Dec <var data-var='date'>19</var>, <var data-var='time'>05:28</var> PST Monitoring - We have implemented an alternative solution and DSS are flowing.Dec <var data-var='date'>19</var>, <var data-var='time'>04:43</var> PST Identified - This issue appears to be related to widespread troubles with content delivery services. We're working to deliver an alternative solution.Dec <var data-var='date'>19</var>, <var data-var='time'>03:59</var> PST Investigating - We are investigating reports of missing Daily Sales Summary for certain customers.

Missing Daily Sales Summary

Dec <var data-var='date'> 9</var>, <var data-var='time'>06:48</var> PST Resolved - This issue has been resolved, and missing DSSs have been imported. Feel free to chat with our support team if you there are further troubles: https://help.restaurant365.net/support/homeDec <var data-var='date'> 9</var>, <var data-var='time'>05:39</var> PST Monitoring - A fix has been deployed to address missing DSSs for customers integrated with Toast. We are seeing recovery and expect all missing DSSs to be imported by 9a CST.Dec <var data-var='date'> 9</var>, <var data-var='time'>05:20</var> PST Investigating - We are investigating reports of missing DSSs for certain customers.

Missing DSS

Nov <var data-var='date'> 1</var>, <var data-var='time'>17:35</var> PDT Resolved - This incident has been resolved.Nov <var data-var='date'> 1</var>, <var data-var='time'>17:18</var> PDT Monitoring - A solution has been deployed, and we are monitoring to confirm.Nov <var data-var='date'> 1</var>, <var data-var='time'>17:03</var> PDT Identified - The root cause of this issue has been identified, and a fix is being deployed.Nov <var data-var='date'> 1</var>, <var data-var='time'>16:42</var> PDT Investigating - We are currently investigating reports that users are unable to Post.

ExpandShare - Unable to Post.

Oct <var data-var='date'>28</var>, <var data-var='time'>06:22</var> PDT Resolved - This incident has been resolved.Oct <var data-var='date'>28</var>, <var data-var='time'>04:19</var> PDT Monitoring - A solution has been implemented, and we are monitoring the results.Oct <var data-var='date'>27</var>, <var data-var='time'>18:49</var> PDT Update - A solution has been identified and is being implemented. We're seeing recovery and will continue to monitor.Oct <var data-var='date'>27</var>, <var data-var='time'>16:40</var> PDT Update - We are continuing to work on a solution.Oct <var data-var='date'>27</var>, <var data-var='time'>12:37</var> PDT Update - We are continuing to work towards a solution, and the service will remain Under Maintenance until resolved.Oct <var data-var='date'>27</var>, <var data-var='time'>11:27</var> PDT Identified - We've identified the source of this issue and are restarting services. We expect downtime to last 15-30 minutes.Oct <var data-var='date'>27</var>, <var data-var='time'>11:11</var> PDT Investigating - We are currently investigating an issue where new transactions are not flowing into Custom Financial Reports.

Custom Financial Reports

Oct <var data-var='date'>20</var>, <var data-var='time'>13:33</var> PDT Resolved - This incident has been resolved.Oct <var data-var='date'>20</var>, <var data-var='time'>12:07</var> PDT Monitoring - We are seeing recovery for these services, and are monitoring the results.Oct <var data-var='date'>20</var>, <var data-var='time'>11:57</var> PDT Investigating - A regional AWS outage is affecting notifications for certain users.

Notifications - SMS, Email, and Mobile Push Delivery

Oct <var data-var='date'>13</var>, <var data-var='time'>15:25</var> PDT Resolved - The incident is now resolved.Oct <var data-var='date'>13</var>, <var data-var='time'>14:58</var> PDT Monitoring - We are seeing recovery at this time and R365 instances continue to come back online. We will continue to investigate the root cause and monitor recovery.Oct <var data-var='date'>13</var>, <var data-var='time'>14:40</var> PDT Investigating - We are currently investigating reports of R365 instances being down.

R365 Instances down (500 errors being reported)

Sep <var data-var='date'> 4</var>, <var data-var='time'>13:40</var> PDT Resolved - This incident has been resolved.Sep <var data-var='date'> 4</var>, <var data-var='time'>13:33</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.Sep <var data-var='date'> 4</var>, <var data-var='time'>11:45</var> PDT Investigating - We are currently investigating reports of slowness

Reports of Slowness

Sep <var data-var='date'> 4</var>, <var data-var='time'>11:44</var> PDT Resolved - We deployed a fix for this incident and continue to see recovery. We will mark this incident as resolvedSep <var data-var='date'> 4</var>, <var data-var='time'>09:06</var> PDT Identified - We have identified the root cause and working on deploying a fixSep <var data-var='date'> 4</var>, <var data-var='time'>08:56</var> PDT Investigating - We are currently investigating the issue...

We are investigating reports of Invoices and invoice images not importing via Docs To Process email

Aug <var data-var='date'>29</var>, <var data-var='time'>19:20</var> PDT Resolved - This incident is resolved.Aug <var data-var='date'>29</var>, <var data-var='time'>17:57</var> PDT Monitoring - A fix has been deployed and we will continue to monitor the results before closing the incident.Aug <var data-var='date'>29</var>, <var data-var='time'>16:33</var> PDT Identified - The issue has been identified and we are working on implementing a fix.Aug <var data-var='date'>29</var>, <var data-var='time'>15:31</var> PDT Investigating - We are currently investigating an issue preventing reports to accurately run

Is Restaurant365 down?

Restaurant365 status is UP

Lastest published events

R365 Payroll Degradation

Reports of slowness for payments to be calculated

Regular Maintenance - Radar and Advantage - 9pm CST to Midnight on 3/18

Restaurant365 Services, Components and Regions

Recent Restaurant365 events

R365 Payroll Degradation

Reports of slowness for payments to be calculated

Regular Maintenance - Radar and Advantage - 9pm CST to Midnight on 3/18

Custom Financial Reports - Blank Reports

Tip Rules are not Generating

Labor not importing

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Is Restaurant365 down?

Restaurant365 status is UP

Lastest published events

R365 Payroll Degradation

Reports of slowness for payments to be calculated

Regular Maintenance - Radar and Advantage - 9pm CST to Midnight on 3/18

Restaurant365 Services, Components and Regions

Recent Restaurant365 events

R365 Payroll Degradation

Reports of slowness for payments to be calculated

Regular Maintenance - Radar and Advantage - 9pm CST to Midnight on 3/18

Custom Financial Reports - Blank Reports

Tip Rules are not Generating

Labor not importing

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!