THIS IS A SCHEDULED EVENT Oct <var data-var='date'>7</var>, <var data-var='time'>19:00</var> - <var data-var='time'>22:00</var> PDT Oct <var data-var='date'> 5</var>, <var data-var='time'>13:39</var> PDT Scheduled - We will be undergoing regular maintenance to Radar and Advantage from 9pm CST until Midnight CST on Wednesday October 7th. Please expect intermittent connectivity and latency within this timeframe.

Regular Maintenance - Radar and Advantage - 9pm CST to Midnight on 10/7

Oct <var data-var='date'> 5</var>, <var data-var='time'>09:29</var> PDT Resolved - This incident has been resolved. If DSS imports are still missing, please contact our support team here: https://help.restaurant365.net/en/support/home Oct <var data-var='date'> 5</var>, <var data-var='time'>07:57</var> PDT Monitoring - We are seeing recovery and monitoring for outliers. Oct <var data-var='date'> 5</var>, <var data-var='time'>07:05</var> PDT Identified - The root cause of this issue has been identified, and a fix has been deployed. We're seeing recovery and missing DSS imports will begin flowing. Oct <var data-var='date'> 5</var>, <var data-var='time'>06:08</var> PDT Investigating - We are investigating reports that certain DSS imports are delayed.

Delayed DSS Imports

Oct <var data-var='date'> 5</var>, <var data-var='time'>09:28</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'> 5</var>, <var data-var='time'>07:57</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'> 5</var>, <var data-var='time'>07:08</var> PDT Identified - We've identified the root cause of login troubles. A fix is being deployed. Oct <var data-var='date'> 5</var>, <var data-var='time'>06:41</var> PDT Investigating - We are investigating reports that certain customers are seeing errors when attempting to login.

Login Troubles for Certain Users

Sep <var data-var='date'>30</var>, <var data-var='time'>22:00</var> PDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>30</var>, <var data-var='time'>19:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>29</var>, <var data-var='time'>08:23</var> PDT Scheduled - We will be undergoing regular maintenance to Radar and Advantage from 9pm CST until Midnight CST on Wednesday September 30th. Please expect intermittent connectivity and latency within this timeframe.

Regular Maintenance - Radar and Advantage - 9pm CST to Midnight on 9/30

Sep <var data-var='date'>29</var>, <var data-var='time'>14:04</var> PDT Resolved - We have confirmed that emails services are working as expected, and this incident has been resolved Sep <var data-var='date'>29</var>, <var data-var='time'>11:04</var> PDT Identified - Our team has identified the root cause of these troubles, and a fix is being prepared. Sep <var data-var='date'>29</var>, <var data-var='time'>10:35</var> PDT Investigating - We are investigating reports that certain emails sent from R365 are not sending as expected.

Emails sent from R365

Sep <var data-var='date'>28</var>, <var data-var='time'>09:15</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'>28</var>, <var data-var='time'>08:43</var> PDT Monitoring - We have pushed a fix, and reports are being produced as expected. We'll continue to monitor for outliers. Sep <var data-var='date'>28</var>, <var data-var='time'>07:47</var> PDT Identified - We've identified the root cause of this behavior and are preparing a fix. Sep <var data-var='date'>28</var>, <var data-var='time'>07:36</var> PDT Investigating - We are investigating reports that drill down functionality for certain "My Reports" is not working as expected.

Reporting Degradation

Sep <var data-var='date'>23</var>, <var data-var='time'>22:00</var> PDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>23</var>, <var data-var='time'>19:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>22</var>, <var data-var='time'>12:28</var> PDT Scheduled - We will be undergoing regular maintenance to Radar and Advantage from 9pm CST until Midnight CST on Wednesday September 23rd. Please expect intermittent connectivity and latency within this timeframe.

Regular Maintenance - Radar and Advantage - 9pm CST to Midnight on 9/23

Sep <var data-var='date'>16</var>, <var data-var='time'>22:00</var> PDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>16</var>, <var data-var='time'>19:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>15</var>, <var data-var='time'>07:42</var> PDT Scheduled - We will be undergoing regular maintenance to Radar and Advantage from 9pm CST until Midnight CST on Wednesday September 16th. Please expect intermittent connectivity and latency within this timeframe.

Regular Maintenance - Radar and Advantage - 9pm CST to Midnight on 9/16

Sep <var data-var='date'>16</var>, <var data-var='time'>12:07</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'>16</var>, <var data-var='time'>11:28</var> PDT Update - We are continuing to monitor for any further issues. Sep <var data-var='date'>16</var>, <var data-var='time'>11:18</var> PDT Monitoring - A fix has been implemented and we're seeing recovery. We will continue to monitor until resolution. Sep <var data-var='date'>16</var>, <var data-var='time'>09:01</var> PDT Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'>16</var>, <var data-var='time'>08:31</var> PDT Monitoring - We've identified the root cause of this outage and a fix has been implemented. We're seeing recovery and monitoring the situation. Sep <var data-var='date'>16</var>, <var data-var='time'>08:16</var> PDT Investigating - We are investigating reports that EDI files are not being processed.

EDI File Processing

Sep <var data-var='date'> 9</var>, <var data-var='time'>22:30</var> PDT Resolved - Maintenance has been completed. All affected services are operating normally. Thank you for your patience. Sep <var data-var='date'> 9</var>, <var data-var='time'>22:02</var> PDT Identified - Our scheduled maintenance for Radar and Advantage has taken longer than the planned window (9:00 PM – 12:00 AM CST). Work is continuing and we expect to complete shortly. Customers may continue to experience intermittent connectivity or latency during this time. We'll post an update as soon as maintenance is complete.

Extended Maintenance – Radar and Advantage

Sep <var data-var='date'> 9</var>, <var data-var='time'>22:00</var> PDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 9</var>, <var data-var='time'>19:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 8</var>, <var data-var='time'>13:22</var> PDT Scheduled - We will be undergoing regular maintenance to Radar and Advantage from 9pm CST until Midnight CST on Wednesday September 9th. Please expect intermittent connectivity and latency within this timeframe.

Regular Maintenance - Radar and Advantage - 9pm CST to Midnight on 9/9

Sep <var data-var='date'> 2</var>, <var data-var='time'>22:00</var> PDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 2</var>, <var data-var='time'>19:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>31</var>, <var data-var='time'>13:45</var> PDT Scheduled - We will be undergoing regular maintenance to Radar and Advantage from 9pm CST until Midnight CST on Wednesday September 2nd. Please expect intermittent connectivity and latency within this timeframe.

Regular Maintenance - Radar and Advantage - 9pm CST to Midnight on 9/2

Aug <var data-var='date'>26</var>, <var data-var='time'>22:00</var> PDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>26</var>, <var data-var='time'>19:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>25</var>, <var data-var='time'>12:47</var> PDT Scheduled - We will be undergoing regular maintenance to Radar and Advantage from 9pm CST until Midnight CST on Wednesday August 26th. Please expect intermittent connectivity and latency within this timeframe.

Regular Maintenance - Radar and Advantage - 9pm CST to Midnight on 8/26

Aug <var data-var='date'>19</var>, <var data-var='time'>22:00</var> PDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>19</var>, <var data-var='time'>19:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>17</var>, <var data-var='time'>14:35</var> PDT Scheduled - We will be undergoing regular maintenance to Radar and Advantage from 9pm CST until Midnight CST on Wednesday August 19th. Please expect intermittent connectivity and latency within this timeframe.

Regular Maintenance - Radar and Advantage - 9pm CST to Midnight on 8/19

Aug <var data-var='date'> 5</var>, <var data-var='time'>22:00</var> PDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 5</var>, <var data-var='time'>19:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 3</var>, <var data-var='time'>14:41</var> PDT Scheduled - We will be undergoing regular maintenance to Radar and Advantage from 9pm CST until Midnight CST on Wednesday August 5th. Please expect intermittent connectivity and latency within this timeframe.

Regular Maintenance - Radar and Advantage - 9pm CST to Midnight on 8/5

Jul <var data-var='date'>29</var>, <var data-var='time'>22:00</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>29</var>, <var data-var='time'>19:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>28</var>, <var data-var='time'>14:52</var> PDT Scheduled - We will be undergoing regular maintenance to Radar and Advantage from 9pm CST until Midnight CST on Wednesday July 29th. Please expect intermittent connectivity and latency within this timeframe.

Regular Maintenance - Radar and Advantage - 9pm CST to Midnight on 7/29

Jul <var data-var='date'>22</var>, <var data-var='time'>22:00</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>22</var>, <var data-var='time'>19:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>20</var>, <var data-var='time'>13:37</var> PDT Scheduled - We will be undergoing regular maintenance to Radar and Advantage from 9pm CST until Midnight CST on Wednesday July 22nd. Please expect intermittent connectivity and latency within this timeframe.

Regular Maintenance - Radar and Advantage - 9pm CST to Midnight on 7/22

Jul <var data-var='date'>15</var>, <var data-var='time'>22:00</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>15</var>, <var data-var='time'>19:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>13</var>, <var data-var='time'>14:31</var> PDT Scheduled - We will be undergoing regular maintenance to Radar and Advantage from 9pm CST until Midnight CST on Wednesday July 15th. Please expect intermittent connectivity and latency within this timeframe.

Regular Maintenance - Radar and Advantage - 9pm CST to Midnight on 7/15

Jul <var data-var='date'>10</var>, <var data-var='time'>13:16</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>10</var>, <var data-var='time'>09:31</var> PDT Monitoring - The issue causing "Request Failed" errors (HTTP 500) across Inventory, Invoices, Waste Logs, Purchase Orders, Till Management, and Commissary Orders has been resolved. We are continuing to monitor to confirm full stability. If you are still experiencing issues, please contact our support team. Jul <var data-var='date'>10</var>, <var data-var='time'>09:11</var> PDT Investigating - We are currently investigating reports of "Request Failed" errors (HTTP 500) across several areas of the platform. Affected modules include Inventory, Invoices, Waste Logs, Purchase Orders, Till Management, and Commissary Orders. Users may encounter errors when creating new records, opening existing records, or saving and approving records. Impact varies by record type. Our team is actively investigating the root cause. We will provide an update as soon as more information is available.

Users experiencing "Request Failed" errors (HTTP 500) when creating or opening records

Jul <var data-var='date'> 1</var>, <var data-var='time'>10:45</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'> 1</var>, <var data-var='time'>09:31</var> PDT Monitoring - We've identified the root cause of slowness, and a fix has been pushed. We're seeing recovery and will monitor until resolved. Jul <var data-var='date'> 1</var>, <var data-var='time'>09:23</var> PDT Investigating - We're investigating system-wide slowness for certain customers.

System Slowness

Jun <var data-var='date'>25</var>, <var data-var='time'>11:24</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>25</var>, <var data-var='time'>11:09</var> PDT Monitoring - A fix has been pushed, and we're seeing recovery. We'll continue to monitor for slow performance. Jun <var data-var='date'>25</var>, <var data-var='time'>10:45</var> PDT Investigating - We are investigating reports of slowness for certain customers while logging into Radar.

Radar Login Slowness

Jun <var data-var='date'>24</var>, <var data-var='time'>22:00</var> PDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>24</var>, <var data-var='time'>19:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>23</var>, <var data-var='time'>07:49</var> PDT Scheduled - We will be undergoing regular maintenance to Radar and Advantage from 9pm CST until Midnight CST on Wednesday June 24th. Please expect intermittent connectivity and latency within this timeframe.

Regular Maintenance - Radar and Advantage - 9pm CST to Midnight on 6/24

Jun <var data-var='date'>17</var>, <var data-var='time'>22:00</var> PDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>17</var>, <var data-var='time'>19:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>15</var>, <var data-var='time'>14:17</var> PDT Scheduled - We will be undergoing regular maintenance to Radar and Advantage from 9pm CST until Midnight CST on Wednesday June 17th. Please expect intermittent connectivity and latency within this timeframe.

Regular Maintenance - Radar and Advantage - 9pm CST to Midnight on 6/17

Jun <var data-var='date'>15</var>, <var data-var='time'>16:16</var> PDT Resolved - This incident has been resolved, and Payroll Processing has resumed. Jun <var data-var='date'>15</var>, <var data-var='time'>15:25</var> PDT Investigating - We’re currently experiencing an issue affecting Payroll Processing, which is temporarily unavailable. Our team is actively working to restore functionality as quickly as possible. We appreciate your patience and will share updates as soon as we have more information.

R365 Payroll Processing Unavailable

Jun <var data-var='date'>15</var>, <var data-var='time'>10:04</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>15</var>, <var data-var='time'>09:29</var> PDT Monitoring - A fix has been deployed, and we're monitoring for further reports. Jun <var data-var='date'>15</var>, <var data-var='time'>09:20</var> PDT Identified - A solution has been prepared and is being implemented now. Jun <var data-var='date'>15</var>, <var data-var='time'>08:45</var> PDT Investigating - We are investigating reports that Payroll Overview is unavailable for certain customers.

Is Restaurant365 down?

Restaurant365 status is UP

Lastest published events

Delayed DSS Imports

Login Troubles for Certain Users

Regular Maintenance - Radar and Advantage - 9pm CST to Midnight on 9/30

Restaurant365 Services, Components and Regions

Recent Restaurant365 events

Regular Maintenance - Radar and Advantage - 9pm CST to Midnight on 10/7

Delayed DSS Imports

Login Troubles for Certain Users

Regular Maintenance - Radar and Advantage - 9pm CST to Midnight on 9/30

Emails sent from R365

Reporting Degradation