May <var data-var='date'>21</var>, <var data-var='time'>13:37</var> PDT Resolved - Fix was implemented and we are now seeing reports of full recovery for Customer Financial Reporting (CFR). We will now mark this incident as resolved. May <var data-var='date'>21</var>, <var data-var='time'>13:27</var> PDT Identified - Upon investigation, we’ve confirmed the issue is only impacting Customer Financial Reporting (CFR). We have identified the root cause and are currently implementing a fix. May <var data-var='date'>21</var>, <var data-var='time'>12:02</var> PDT Investigating - We are currently investigating reports of users experiencing slowness and login issues

Reports of Users Experiencing Slowness and Login Issues

May <var data-var='date'>21</var>, <var data-var='time'>00:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>20</var>, <var data-var='time'>21:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>20</var>, <var data-var='time'>07:20</var> PDT Scheduled - We will be undergoing regular maintenance to Radar and Advantage from 9pm CST until Midnight CST on Wednesday May 20th. Please expect intermittent connectivity and latency within this timeframe.

Regular Maintenance - Radar and Advantage - 9pm CST to Midnight on 5/20

May <var data-var='date'>18</var>, <var data-var='time'>14:34</var> PDT Resolved - With reports indicating full recovery, we are marking this incident as resolved. May <var data-var='date'>18</var>, <var data-var='time'>11:18</var> PDT Monitoring - A fix was implemented, and we are seeing signs of recovery. We will continue to monitor the results. May <var data-var='date'>18</var>, <var data-var='time'>09:18</var> PDT Investigating - We are investigating multiple reports of slowness. We will provide updates as our research continues.

Reports of Slowness

May <var data-var='date'>17</var>, <var data-var='time'>14:58</var> PDT Resolved - This incident has been resolved, and all order were resubmitted. May <var data-var='date'>17</var>, <var data-var='time'>13:51</var> PDT Identified - We have identified the root cause of this issue and a fix has been pushed. We are working to resubmit orders which were rejected. May <var data-var='date'>17</var>, <var data-var='time'>12:57</var> PDT Investigating - We are investigating reports that certain EDI Purchase Orders sent to US Foods on Sunday (5/17) were rejected.

US Foods EDI Purchase Orders

May <var data-var='date'>14</var>, <var data-var='time'>05:58</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>24</var>, <var data-var='time'>09:02</var> PDT Update - Active Issue – App Notifications: Push notifications are temporarily unavailable for Android users ONLY. A fix has been submitted to the Google Play Store and is pending approval, which we are still awaiting Google Playstore approval Apr <var data-var='date'>21</var>, <var data-var='time'>09:27</var> PDT Monitoring - Active Issue – App Notifications: Push notifications are temporarily unavailable for Android users ONLY. A fix has been submitted to the Google Play Store and is pending approval, which may take up to 2 business days.

R365 App Push Notifications currently unavailable for Android Users (only)

May <var data-var='date'> 6</var>, <var data-var='time'>04:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 6</var>, <var data-var='time'>03:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>29</var>, <var data-var='time'>14:57</var> PDT Scheduled - R365 Training (ExpandShare) will be undergoing maintenance on May 6th, starting at 3:00 AM Pacific Time for approximately 1 hour. During this time, R365 Training (ExpandShare) will be temporarily unavailable. We appreciate your patience and understanding. If you have any questions, please reach out to the R365 support team.

Scheduled Maintenance - R365 Training (ExpandShare)

Apr <var data-var='date'>21</var>, <var data-var='time'>05:10</var> PDT Resolved - We are now marking this incident resolved with continued reports of recovery Apr <var data-var='date'>20</var>, <var data-var='time'>18:58</var> PDT Update - We are continuing to actively monitor the results of the implemented fix. Apr <var data-var='date'>20</var>, <var data-var='time'>14:58</var> PDT Update - We are continuing to actively monitor the results of the implemented fix. Apr <var data-var='date'>20</var>, <var data-var='time'>11:05</var> PDT Monitoring - A fix has been implemented and we will continue to monitor the results. Apr <var data-var='date'>20</var>, <var data-var='time'>10:32</var> PDT Identified - The root cause of the issue has been identified, and we are currently implementing a fix. Apr <var data-var='date'>20</var>, <var data-var='time'>09:02</var> PDT Investigating - We are currently investigating reports of system slowness

Apr <var data-var='date'> 8</var>, <var data-var='time'>14:04</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'> 8</var>, <var data-var='time'>08:56</var> PDT Update - We are continuing to monitor for any further issues. Apr <var data-var='date'> 8</var>, <var data-var='time'>08:56</var> PDT Monitoring - A fix has been implemented, and we're monitoring the situation. Apr <var data-var='date'> 8</var>, <var data-var='time'>07:44</var> PDT Identified - The root cause has been identified, and a fix is being prepared. Apr <var data-var='date'> 8</var>, <var data-var='time'>07:33</var> PDT Investigating - We are investigating reports of site slowness within the R365 Payroll module.

R365 Payroll Degradation

Apr <var data-var='date'> 7</var>, <var data-var='time'>17:04</var> PDT Resolved - We are continuing to see recovery and now consider this incident resolved. Apr <var data-var='date'> 7</var>, <var data-var='time'>14:44</var> PDT Update - We are continuing to monitor the fix implemented to ensure full recovery Apr <var data-var='date'> 7</var>, <var data-var='time'>12:28</var> PDT Monitoring - A fix has been implemented and we are now monitoring the results Apr <var data-var='date'> 7</var>, <var data-var='time'>10:57</var> PDT Identified - The root cause has been identified, and a fix is currently being implemented.

Reports of slowness for payments to be calculated

Mar <var data-var='date'>19</var>, <var data-var='time'>00:00</var> PDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>18</var>, <var data-var='time'>21:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>18</var>, <var data-var='time'>11:39</var> PDT Scheduled - We will be undergoing regular maintenance to Radar and Advantage from 9pm CST until Midnight CST on Wednesday March 18th. Please expect intermittent connectivity and latency within this timeframe.

Regular Maintenance - Radar and Advantage - 9pm CST to Midnight on 3/18

Mar <var data-var='date'>12</var>, <var data-var='time'>18:38</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>12</var>, <var data-var='time'>17:14</var> PDT Monitoring - A fix has been deployed, and we're monitoring for outliers. Mar <var data-var='date'>12</var>, <var data-var='time'>15:24</var> PDT Identified - Our team has identified the root cause of this issue, and a fix is being prepared. Mar <var data-var='date'>12</var>, <var data-var='time'>13:53</var> PDT Investigating - We are investigating reports that certain Custom Financial Reports appear blank.

Custom Financial Reports - Blank Reports

Mar <var data-var='date'>11</var>, <var data-var='time'>11:09</var> PDT Resolved - The incident has been resolved and we continue to see reports of full recovery. Mar <var data-var='date'>11</var>, <var data-var='time'>09:25</var> PDT Monitoring - The fix has been implemented, and we are currently monitoring to confirm the issue is fully resolved Mar <var data-var='date'>11</var>, <var data-var='time'>08:49</var> PDT Identified - We have identified the root cause preventing Tip Rules from generating and are currently implementing a fix.

Tip Rules are not Generating

Mar <var data-var='date'> 8</var>, <var data-var='time'>17:11</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'> 8</var>, <var data-var='time'>15:04</var> PDT Monitoring - Missing labor data is now available for review, and we're monitoring for outliers. Mar <var data-var='date'> 8</var>, <var data-var='time'>13:22</var> PDT Identified - A fix is being implemented, and we're seeing recovery. Mar <var data-var='date'> 8</var>, <var data-var='time'>09:11</var> PDT Investigating - We are currently investigating reports of issues with Labor data imports.

Labor not importing

Feb <var data-var='date'>26</var>, <var data-var='time'>00:00</var> PST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>25</var>, <var data-var='time'>21:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>24</var>, <var data-var='time'>14:31</var> PST Scheduled - We will be undergoing regular maintenance to Radar and Advantage from 9pm CST until Midnight CST on Wednesday February 25th. Please expect intermittent connectivity and latency within this timeframe.

Regular Maintenance - Radar and Advantage - 9pm CST to Midnight on 2/25

Feb <var data-var='date'>19</var>, <var data-var='time'>12:03</var> PST Resolved - Missing data has been polled, and this module is fully operational. Any further troubles can be addressed by our support team here: https://help.restaurant365.net/en/support/home Feb <var data-var='date'>19</var>, <var data-var='time'>09:44</var> PST Monitoring - We've implemented a fix for this polling outage, and we're monitoring recovery. Feb <var data-var='date'>19</var>, <var data-var='time'>09:32</var> PST Investigating - We are investigating reports that certain Radar customers are experiencing an outage with Client Polling.

Radar Polling

Feb <var data-var='date'>17</var>, <var data-var='time'>08:50</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>17</var>, <var data-var='time'>08:02</var> PST Monitoring - We're seeing payments process as expected, and will continue to monitor for any outliers. Feb <var data-var='date'>17</var>, <var data-var='time'>07:48</var> PST Identified - Our team has identified the root cause of this interruption, and a fix is being prepared. Feb <var data-var='date'>17</var>, <var data-var='time'>07:20</var> PST Investigating - We are investigating reports that certain customers are unable to process payments through R365 Payroll.

Feb <var data-var='date'>17</var>, <var data-var='time'>07:00</var> PST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>16</var>, <var data-var='time'>21:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>16</var>, <var data-var='time'>19:42</var> PST Scheduled - The R365 Intelligence experience will be undergoing a scheduled upgrade, starting at 12:00 AM EST. During this time, the R365 Intelligence application may be temporarily unavailable. Scheduled subscriptions set to run within this window could also be impacted. Customers should refrain from creating new dashboards or modifying existing dashboards during the upgrade period. We anticipate the upgrade will complete by 10:00 AM EST.

R365 Intelligence Updates

Feb <var data-var='date'> 9</var>, <var data-var='time'>14:58</var> PST Resolved - The underlying issue causing slowness has been resolved, and system performance has returned to normal. We will continue monitoring to ensure continued stability. Feb <var data-var='date'> 9</var>, <var data-var='time'>09:28</var> PST Monitoring - A fix has been implemented and we are seeing reports of recovery. We will continue monitor and provide additional updates. Feb <var data-var='date'> 9</var>, <var data-var='time'>08:06</var> PST Identified - We have identified the root cause of this issue, and a fix is being prepared. Feb <var data-var='date'> 9</var>, <var data-var='time'>06:53</var> PST Investigating - We are investigating reports from certain customers around general slowness in the inventory module.

System Slowness - Inventory Module

Jan <var data-var='date'>21</var>, <var data-var='time'>19:22</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'>21</var>, <var data-var='time'>14:52</var> PST Identified - We've received reports that certain Purchase Orders placed today via EDI were duplicated. We've identified the root cause of the issue and duplications will not resume. If your team placed an EDI Purchase Order today, in the interest of cut-off times, we advise that you contact your vendor to review and cancel potential duplicates.

EDI Purchase Orders

Jan <var data-var='date'>15</var>, <var data-var='time'>05:54</var> PST Resolved - Based on continued recovery reports, we can confirm the issue has been resolved. Jan <var data-var='date'>14</var>, <var data-var='time'>15:36</var> PST Update - We are actively monitoring the implemented fix and continuing our investigation to ensure system stability. Jan <var data-var='date'>14</var>, <var data-var='time'>07:52</var> PST Update - We are actively monitoring the implemented fix and continuing our investigation to ensure system stability. Jan <var data-var='date'>13</var>, <var data-var='time'>14:49</var> PST Update - We will continue to monitor the fixes that have been implemented and closely observe system performance. The status page will remain in a monitoring state through tomorrow while we ensure continued stability. Jan <var data-var='date'>13</var>, <var data-var='time'>11:15</var> PST Update - Intraday polling has resumed and is no longer paused. We are actively investigating reports of slowness and closely monitoring system performance to ensure stability. Jan <var data-var='date'>13</var>, <var data-var='time'>10:08</var> PST Update - As part of our ongoing investigation, we will be temporarily pausing intraday polling. Customers should expect a delay in intraday polling for approximately 45 minutes Jan <var data-var='date'>13</var>, <var data-var='time'>09:02</var> PST Update - We are continuing to monitor for any further issues. Jan <var data-var='date'>13</var>, <var data-var='time'>09:01</var> PST Update - We are aware of additional reports of slowness and are continuing to investigate the root cause and assess impact. Jan <var data-var='date'>13</var>, <var data-var='time'>06:13</var> PST Update - We are continuing our efforts to monitor the fix that was implemented and seeing signs of full recovery. Jan <var data-var='date'>12</var>, <var data-var='time'>14:30</var> PST Update - We are continuing to monitor the fix that was implemented and are seeing signs of recovery. Jan <var data-var='date'>12</var>, <var data-var='time'>11:52</var> PST Update - While we continue to see reports of recovery, we will continue to monitor the fix implemented with databases being fully operational. Jan <var data-var='date'>12</var>, <var data-var='time'>11:43</var> PST Monitoring - A fix has been implemented and we are seeing recovery for both the reported slowness and delayed reporting. We will continue to monitor the fix implemented before fully resolving the incident. Jan <var data-var='date'>12</var>, <var data-var='time'>10:58</var> PST Investigating - We are currently investigating reports of intermittent slowness within customer instances

Intermittent Slowness

Jan <var data-var='date'>14</var>, <var data-var='time'>09:51</var> PST Resolved - Regarding the delays in DSS imports, we are seeing continued recovery and will now mark this incident as resolved. Jan <var data-var='date'>14</var>, <var data-var='time'>04:47</var> PST Monitoring - We identified early reports of an issue impacting DSS imports and promptly implemented a fix. We will continue to monitor the situation, and some customers may experience temporary delays in DSS imports during this time.

DSS imports

Jan <var data-var='date'> 7</var>, <var data-var='time'>15:04</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'> 7</var>, <var data-var='time'>14:29</var> PST Monitoring - A fix has been released, and reporting filters are working as expected. We'll continue to monitor for further reports. Jan <var data-var='date'> 7</var>, <var data-var='time'>13:51</var> PST Investigating - We are currently investigating reports of filters not working in my reports and some customers unable print checks

Filters not working within my reports and unable to print checks

Dec <var data-var='date'>29</var>, <var data-var='time'>12:48</var> PST Resolved - This incident has been resolved. Dec <var data-var='date'>29</var>, <var data-var='time'>11:31</var> PST Monitoring - We have implemented a solution and we're seeing recovery. We'll continue to monitor for outliers. Dec <var data-var='date'>29</var>, <var data-var='time'>10:31</var> PST Identified - We have identified the root cause of intermittent slowness for certain customers, and a solution is being implemented. Dec <var data-var='date'>29</var>, <var data-var='time'>10:18</var> PST Update - We are continuing to investigate intermittent slowness. Dec <var data-var='date'>29</var>, <var data-var='time'>08:48</var> PST Investigating - We are investigating reports of intermittent slowness for certain customers.

Dec <var data-var='date'>19</var>, <var data-var='time'>09:04</var> PST Resolved - This incident has been resolved. Dec <var data-var='date'>19</var>, <var data-var='time'>07:58</var> PST Update - We are continuing to monitor for any outlying troubles. Dec <var data-var='date'>19</var>, <var data-var='time'>05:28</var> PST Monitoring - We have implemented an alternative solution and DSS are flowing. Dec <var data-var='date'>19</var>, <var data-var='time'>04:43</var> PST Identified - This issue appears to be related to widespread troubles with content delivery services. We're working to deliver an alternative solution. Dec <var data-var='date'>19</var>, <var data-var='time'>03:59</var> PST Investigating - We are investigating reports of missing Daily Sales Summary for certain customers.

Missing Daily Sales Summary

Dec <var data-var='date'> 9</var>, <var data-var='time'>06:48</var> PST Resolved - This issue has been resolved, and missing DSSs have been imported. Feel free to chat with our support team if you there are further troubles: https://help.restaurant365.net/support/home Dec <var data-var='date'> 9</var>, <var data-var='time'>05:39</var> PST Monitoring - A fix has been deployed to address missing DSSs for customers integrated with Toast. We are seeing recovery and expect all missing DSSs to be imported by 9a CST. Dec <var data-var='date'> 9</var>, <var data-var='time'>05:20</var> PST Investigating - We are investigating reports of missing DSSs for certain customers.

Is Restaurant365 down?

Restaurant365 status is UP

Lastest published events

Reports of Users Experiencing Slowness and Login Issues

Regular Maintenance - Radar and Advantage - 9pm CST to Midnight on 5/20

Reports of Slowness

Restaurant365 Services, Components and Regions

Recent Restaurant365 events

Reports of Users Experiencing Slowness and Login Issues

Regular Maintenance - Radar and Advantage - 9pm CST to Midnight on 5/20

Reports of Slowness

US Foods EDI Purchase Orders

R365 App Push Notifications currently unavailable for Android Users (only)

Scheduled Maintenance - R365 Training (ExpandShare)

Get your FREE account now,
5 monitors included!

Is Restaurant365 down?

Restaurant365 status is UP

Lastest published events

Reports of Users Experiencing Slowness and Login Issues

Regular Maintenance - Radar and Advantage - 9pm CST to Midnight on 5/20

Reports of Slowness

Restaurant365 Services, Components and Regions

Recent Restaurant365 events

Reports of Users Experiencing Slowness and Login Issues

Regular Maintenance - Radar and Advantage - 9pm CST to Midnight on 5/20

Reports of Slowness

US Foods EDI Purchase Orders

R365 App Push Notifications currently unavailable for Android Users (only)

Scheduled Maintenance - R365 Training (ExpandShare)

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!