Jun <var data-var='date'>30</var>, <var data-var='time'>16:05</var> PDT Resolved - We identified and have implemented a fix for the issue. We have confirmed that the issue has been resolved. Jun <var data-var='date'>30</var>, <var data-var='time'>14:42</var> PDT Update - We are continuing to investigate this issue. Jun <var data-var='date'>30</var>, <var data-var='time'>14:40</var> PDT Investigating - We are investigating reports that some users are experiencing delays with rostering and data processing. We will provide an update shortly.

Remind Rostering & Data Processing Delays

May <var data-var='date'>14</var>, <var data-var='time'>16:44</var> PDT Resolved - This incident is resolved. May <var data-var='date'>14</var>, <var data-var='time'>15:18</var> PDT Update - We are continuing to fix the identified issue. May <var data-var='date'>14</var>, <var data-var='time'>14:19</var> PDT Update - We are continuing to fix the identified issue. May <var data-var='date'>14</var>, <var data-var='time'>13:40</var> PDT Update - We are continuing to fix the identified issue. May <var data-var='date'>14</var>, <var data-var='time'>12:58</var> PDT Identified - We have identified the issue affecting SMS delivery and class joins through shortcode 81010 and are actively working on mitigations. May <var data-var='date'>14</var>, <var data-var='time'>12:33</var> PDT Update - We are continuing to investigate issues impacting the 81010 shortcode and are actively working on mitigation and workaround options. May <var data-var='date'>14</var>, <var data-var='time'>12:32</var> PDT Update - We are continuing to investigate this issue. May <var data-var='date'>14</var>, <var data-var='time'>11:26</var> PDT Update - We are continuing to investigate this issue. May <var data-var='date'>14</var>, <var data-var='time'>11:24</var> PDT Investigating - We are currently investigating an issue impacting SMS delivery and automated responses through the 81010 short code for some users.

81010 Short Code SMS Degradation

Oct <var data-var='date'>20</var>, <var data-var='time'>13:03</var> PDT Resolved - Remind should now be back to normal! Oct <var data-var='date'>20</var>, <var data-var='time'>12:29</var> PDT Update - Remind should how be error free but still potentially slow as we continue to rebalance capacity. We'll keep working to resolve the latency! Oct <var data-var='date'>20</var>, <var data-var='time'>10:49</var> PDT Update - We're continuing to see signs of recovery, but elevated error rates will likely continue. Our team is still hard at work on this issue! Oct <var data-var='date'>20</var>, <var data-var='time'>09:19</var> PDT Update - Our team is working hard to create capacity for our critical services. While our web & mobile app experience may still be degraded, our text and voice services are operational. Oct <var data-var='date'>20</var>, <var data-var='time'>08:41</var> PDT Update - We are continuing to monitor for any further issues. Oct <var data-var='date'>20</var>, <var data-var='time'>08:40</var> PDT Update - We are continuing to monitor for any further issues. Oct <var data-var='date'>20</var>, <var data-var='time'>08:21</var> PDT Monitoring - AWS has implemented a fix, and we're monitoring for full recovery. Oct <var data-var='date'>20</var>, <var data-var='time'>08:19</var> PDT Update - AWS is recovering. We will continue working on the remaining issues. Oct <var data-var='date'>20</var>, <var data-var='time'>06:51</var> PDT Identified - The Remind experiencing system issues at this time due to a mass AWS outage this morning. Our team is diligently working to solve the problem.

Users are encountering issues with accessing or using Remind web & mobile apps

Jun <var data-var='date'>13</var>, <var data-var='time'>21:47</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>12:08</var> PDT Monitoring - It looks like translations are working correctly now. We will continue monitoring. Jun <var data-var='date'>12</var>, <var data-var='time'>11:41</var> PDT Investigating - Our translations provider is currently experience issues that lead to errors when translating content for messages in Remind. We are waiting for updates from our translations provider and will post an update when we learn more.

Errors with Translations

May <var data-var='date'>30</var>, <var data-var='time'>11:00</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>30</var>, <var data-var='time'>10:32</var> PDT Investigating - We are investigating an issue impacting the delivery of text message sent by verified Remind organizations. Messages sent by Remind app or email are still delivering properly. We will provide an update shortly. We apologize for the inconvenience caused!

Remind Message Delivery Errors

May <var data-var='date'>27</var>, <var data-var='time'>12:16</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>27</var>, <var data-var='time'>10:09</var> PDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>27</var>, <var data-var='time'>08:45</var> PDT Investigating - We are investigating reports that some users are unable to make phone calls. We will provide an update shortly. We apologize for the inconvenience caused!

Remind Errors

May <var data-var='date'>16</var>, <var data-var='time'>11:47</var> PDT Resolved - AT&T has informed Remind's providers that a solution has been implemented, and we are observing an improvement in traffic. We will continue to monitor the results. May <var data-var='date'> 7</var>, <var data-var='time'>14:49</var> PDT Update - Remind's providers are continuing to work with AT&T on delays with delivering text messages, specifically for long codes. These messages will be delivered by the service provider. Delivery by the service provider can take up to a few hours at this time. In the meantime, the use of Remind via email, our mobile app (rmd.me/a), or remind.com is unaffected. Apr <var data-var='date'>28</var>, <var data-var='time'>12:40</var> PDT Update - Remind's providers have shared with us that they are continuing to work with AT&T on delays with delivering text messages, specifically for long codes. These messages will be delivered by the service provider. Delivery by the service provider can take up to a few hours at this time. In the meantime, the use of Remind via email, our mobile app (rmd.me/a), or remind.com is unaffected. Apr <var data-var='date'>25</var>, <var data-var='time'>17:45</var> PDT Monitoring - Remind's providers have shared with us that they are experiencing delays in delivering text messages to some Remind participants, specifically for long codes with AT&T. These messages will be delivered by the service provider. Delivery by the service provider can take up to a few hours at this time. In the meantime, the use of Remind via email, our mobile app (rmd.me/a), or remind.com is unaffected.

Delayed | Text Message Deliveries - AT&T

Feb <var data-var='date'> 3</var>, <var data-var='time'>10:37</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'> 3</var>, <var data-var='time'>07:25</var> PST Update - We are continuing to work on a fix for this issue. Feb <var data-var='date'> 3</var>, <var data-var='time'>07:03</var> PST Identified - Remind’s providers alerted us early this morning that they were experiencing issues delivering text messages to AT&T participants. Impacted messages were those sent between 3:44 AM and 5:04 AM Pacific Time on February 3, 2025. In the meantime, using Remind via email, our mobile app (rmd.me/a), or remind.com remains unaffected.

Undelivered Text Message Deliveries

Dec <var data-var='date'>19</var>, <var data-var='time'>04:45</var> PST Resolved - Starting this morning at 9:00am PST, some users saw a blank screen and the application was not usable after signing in. Users on mobile applications were not impacted. We identified the problem and rolled out an update. The site is now working properly.

Chats not loading on remind.com after signing in

Jul <var data-var='date'> 3</var>, <var data-var='time'>06:59</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'> 1</var>, <var data-var='time'>12:24</var> PDT Identified - Remind's providers alerted us of an issue with delivering text messages to some Remind participant. In the meantime, the use of Remind via email, our mobile app (rmd.me/a), or remind.com is unaffected.

Failed Text Message Deliveries

Jun <var data-var='date'>26</var>, <var data-var='time'>17:02</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>26</var>, <var data-var='time'>11:49</var> PDT Monitoring - Remind is experiencing failures in delivering text messages to some Remind participants. The use of Remind via email, our mobile app (rmd.me/a), or remind.com is unaffected. Remind is continuing to monitor the situation. Text messages should continue to work for most customers.

Jun <var data-var='date'>26</var>, <var data-var='time'>10:53</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>26</var>, <var data-var='time'>03:17</var> PDT Monitoring - Remind is continuing to monitor the situation. Text messages should continue to work for most customers. The use of Remind via email, our mobile app (rmd.me/a), or remind.com is unaffected. Jun <var data-var='date'>25</var>, <var data-var='time'>17:14</var> PDT Identified - Remind is investigating an issue with delivering text messages to some Remind participant. In the meantime, the use of Remind via email, our mobile app (rmd.me/a), or remind.com is unaffected.

Dec <var data-var='date'>13</var>, <var data-var='time'>19:01</var> PST Resolved - This incident has been resolved. Dec <var data-var='date'>13</var>, <var data-var='time'>15:57</var> PST Investigating - We are currently investigating this issue.

Tutors are being kicked out of sessions

Nov <var data-var='date'> 8</var>, <var data-var='time'>12:21</var> PST Resolved - Remind iOS (v14.23.1) has been released. If you experienced the inability to log in, please manually update your Remind app to this version for resolution. Thank you for being patient while we resolved these issues. Nov <var data-var='date'> 8</var>, <var data-var='time'>09:30</var> PST Investigating - We are currently experiencing some inability to log in to our iOS App when using the latest version (v14.23). This only impacts users running this version. We've identified the cause of the login errors and are working to push the update to the App Store as quickly as possible.

Degraded Performance | iOS App Login

Nov <var data-var='date'> 3</var>, <var data-var='time'>07:00</var> PDT Resolved - Our Tutoring customers may not have been able to log in to their distance learning sessions successfully. Our engineers identified the root cause and deployed a resolution on 11/04.

Degraded Performance | Distance Learning Session Access

Oct <var data-var='date'>30</var>, <var data-var='time'>11:24</var> PDT Resolved - Remind iOS (v14.22.1) has been released. If you experienced the crash, please manually update your Remind app to this version. Thank you for your patience while we resolved these issues. Oct <var data-var='date'>30</var>, <var data-var='time'>08:58</var> PDT Identified - We are currently experiencing some iOS App crashes when launching the app. This will affect folks who have updated to our latest iOS App version from the App Store. We've identified the cause of these crashes and are working to push the update to the App Store as quickly as possible.

Degraded Performance | iOS

Aug <var data-var='date'>31</var>, <var data-var='time'>07:40</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>31</var>, <var data-var='time'>07:32</var> PDT Identified - Our team has identified the issue and corrected it. We continue to investigate and monitor performance-related issues at this time. Aug <var data-var='date'>31</var>, <var data-var='time'>07:08</var> PDT Update - We are continuing to investigate this issue. Aug <var data-var='date'>31</var>, <var data-var='time'>06:49</var> PDT Update - We are continuing to investigate this issue. Aug <var data-var='date'>31</var>, <var data-var='time'>06:47</var> PDT Investigating - The Remind service is currently experiencing downtime. Our team is engaged and working toward resolution as quickly as possible. We will share updates as they are available here.

Remind Outage | Website and services unavailable

Aug <var data-var='date'>17</var>, <var data-var='time'>18:52</var> PDT Resolved - Remind's providers have resolved the delays in delivering text messages to Remind participants. Some messages sent between 5:02p - 6:47p Pacific were delayed in reaching their recipients. At this time, all messages have been successfully delivered. Aug <var data-var='date'>17</var>, <var data-var='time'>17:36</var> PDT Identified - Remind's providers alerted us they were experiencing delays in delivering text messages to some Remind participants. These messages should be delivered once our service provider is back up and running. In the meantime, the use of Remind via email, our mobile app (rmd.me/a), or remind.com is unaffected.

Delayed | Text Message Deliveries

Aug <var data-var='date'> 7</var>, <var data-var='time'>20:03</var> PDT Resolved - We have confirmed that the People List views and additions are back to normal operation. Thanks for your patience! Aug <var data-var='date'> 7</var>, <var data-var='time'>17:36</var> PDT Monitoring - Our engineers implemented the fix for the delay in new users being available to your People List. We're monitoring this to completion as we process the backlog of People List updates for your organizations. We'll update here once more when the backlog is clear. Thanks for your patience! Aug <var data-var='date'> 7</var>, <var data-var='time'>14:30</var> PDT Identified - Our engineers have identified the root cause of the People List not getting updated when new users are added. The team is working to resolve and release a fix for the delay. We'll continue to update this page as data updates are available. Aug <var data-var='date'> 7</var>, <var data-var='time'>09:30</var> PDT Investigating - We are currently experiencing slowness in loading newly added users to your People List. This will affect folks who have been added to your organization or classes today. Existing users within your People List will continue to be available. We'll continue to update this page as data updates are available.

Degraded Performance | People List

Jul <var data-var='date'>29</var>, <var data-var='time'>22:30</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>29</var>, <var data-var='time'>19:30</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>24</var>, <var data-var='time'>11:01</var> PDT Scheduled - Every once in a while, we update our infrastructure to make sure things keep running smoothly for your school community. This weekend, Remind will be offline for up to 3 hours for routine maintenance starting at 7:30pm (PT) on Saturday, July 29, 2023. All of your messages sent during or scheduled for this time will be sent when Remind is back online, and we’ll post updates and information here. Thanks for your patience!

Scheduled Downtime

Jun <var data-var='date'>13</var>, <var data-var='time'>14:16</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>13</var>, <var data-var='time'>12:30</var> PDT Identified - We are currently experiencing an issue generating SFTP credentials. This will affect folks who are attempting to configure rostering or auto-messaging. Existing credentials and configurations that are already set up will continue to work just fine. This is due to one of our service providers currently experiencing an outage. Our engineers are working closely with that team to get us fully back up and running as soon as possible. Unfortunately, we don't have an exact timeframe yet. Our apologies for any inconvenience caused!

Degraded Platform Performance

May <var data-var='date'>30</var>, <var data-var='time'>08:08</var> PDT Resolved - We have confirmed that login verification flows are back to normal operation. Thanks for your patience! May <var data-var='date'>30</var>, <var data-var='time'>06:59</var> PDT Monitoring - We have implemented a change that should resolve the verification issues for our users. We'll continue monitoring the status to ensure success! Thanks for your patience. May <var data-var='date'>30</var>, <var data-var='time'>06:38</var> PDT Investigating - Some users are experiencing failed login verifications when attempting to log in to Remind. Our Engineering Team is actively engaged and working to identify the root cause. We appreciate your patience while we find a path to resolution.

Degraded Performance | Login Confirmation

Apr <var data-var='date'>28</var>, <var data-var='time'>11:51</var> PDT Resolved - We have monitored the delivery of SMS messages for Remind users all week and experience no further issues. Please note that delivery summaries for messages sent during the incident may be incorrect. Thank you for your patience as we resolve this issue. Apr <var data-var='date'>22</var>, <var data-var='time'>14:27</var> PDT Monitoring - We have restored the delivery of SMS messages for Remind users. Messages will not be automatically resent. If you had any failed messages, please resend your message to the intended recipients. Thank you for your patience as we worked to resolve this issue. Apr <var data-var='date'>22</var>, <var data-var='time'>09:51</var> PDT Update - Most new messages to Remind users will be able to receive SMS from the Remind platform. Our team continues to work with our SMS service providers to fully restore your ability to communicate with your communities. Thank you for your patience while we find a path to resolution. Apr <var data-var='date'>22</var>, <var data-var='time'>07:21</var> PDT Update - Some Remind users with T-Mobile service will be able to receive SMS from the Remind platform as of last night. Our team continues to work with our SMS service providers to fully restore your ability to communicate with your communities. Thank you for your patience while we find a path to resolution. Apr <var data-var='date'>21</var>, <var data-var='time'>20:09</var> PDT Update - Our team continues to work with our SMS service providers to restore your ability to communicate with your communities. Thank you for your patience while we find a path to resolution. Apr <var data-var='date'>21</var>, <var data-var='time'>12:21</var> PDT Identified - Remind text messages are currently not being delivered to recipients with AT&T or T-Mobile phone service. We have identified the issue and are working to resolve this as quickly as possible. There is no disruption to message delivery via our mobile apps, web, or email. Voice calls are not impacted. Our apologies!

Text service disruption with AT&T and T-Mobile

Apr <var data-var='date'> 5</var>, <var data-var='time'>13:32</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'> 5</var>, <var data-var='time'>13:16</var> PDT Investigating - We are currently investigating this issue.

Elevated error rate on phone calls

Mar <var data-var='date'> 7</var>, <var data-var='time'>11:16</var> PST Resolved - This incident has been resolved. Mar <var data-var='date'> 7</var>, <var data-var='time'>10:45</var> PST Update - We have identified that this issue is only affecting our text message service. Using Remind via mobile app, email, or our website will work as expected. Mar <var data-var='date'> 7</var>, <var data-var='time'>10:37</var> PST Investigating - Remind is currently experiencing delays in delivering automated system messages, such as notifications that you've joined a class. Some messages sent from our 81010 shortcode are delayed as well.

Is Remind down?

Remind status is UP

Lastest published events

Remind Rostering & Data Processing Delays

81010 Short Code SMS Degradation

Users are encountering issues with accessing or using Remind web & mobile apps

Remind Services, Components and Regions

Recent Remind events

Remind Rostering & Data Processing Delays

81010 Short Code SMS Degradation

Users are encountering issues with accessing or using Remind web & mobile apps

Errors with Translations

Remind Message Delivery Errors

Remind Errors