Apr <var data-var='date'> 4</var>, <var data-var='time'>18:00</var> UTC Resolved - Starting from Saturday, April 4th at 11:52 AM PST, we experienced intermittent performance issues within our infrastructure that led to a higher-than-normal error rate. During this time, some users may have encountered slowness or pages not loading as expected. Our team actively investigated the issue and identified the root cause within a specific component of our system. We have since taken corrective action by optimizing configurations and stabilizing the affected components. As a result, error rates have now returned to normal levels, and system performance has stabilized. Customers should no longer experience any disruptions. We will continue to closely monitor the system to ensure consistent performance and prevent recurrence.

Reflektive App Degradation Resolved

Oct <var data-var='date'>21</var>, <var data-var='time'>03:57</var> UTC Resolved - Reflektive application is back to healthy state. All the services are functional. AWS team confirmed that their operational issue is resolved. Please follow the AWS public status to know more about their operational issue and the resolution here: https://health.aws.amazon.com/health/status Oct <var data-var='date'>20</var>, <var data-var='time'>15:44</var> UTC Monitoring - We are currently experiencing performance degradation affecting the Reflektive application. This is primarily manifesting as slowness (increased latency) and intermittent data inconsistencies for many of our customers. The application remains available, but its functionality is degraded due to an ongoing issue with one of our core third-party providers. You can follow the public status of the underlying AWS issue here: https://health.aws.amazon.com/health/status

Performance Degradation – Impacted by AWS Incident

Oct <var data-var='date'> 6</var>, <var data-var='time'>15:00</var> UTC Resolved - The application was unavailable for about 15mins. The issue has been resolved but the root cause is yet to be determined.

Reflektive Application Outage

Feb <var data-var='date'>23</var>, <var data-var='time'>05:31</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>23</var>, <var data-var='time'>04:31</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>23</var>, <var data-var='time'>04:30</var> UTC Scheduled - We will be performing the activity where we need to upgrade the mysql version from 5.7.mysql_aurora.2.11.4 to 8.0.mysql_aurora.3.04.0 for PI RDS (PROD Env). There will be the intermittent downtime for 30 - 40 mins. Just let me know if you have any concern . Activity Start time : 10:00am IST (23rd FEB )

Reflektive Planned Maintenance

Oct <var data-var='date'>19</var>, <var data-var='time'>07:20</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>19</var>, <var data-var='time'>06:20</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>19</var>, <var data-var='time'>06:19</var> UTC Scheduled - We will be upgrading the Kubernetes cluster and the site will be intermittently down during this time.

Sep <var data-var='date'>29</var>, <var data-var='time'>05:31</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>29</var>, <var data-var='time'>04:31</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>29</var>, <var data-var='time'>04:30</var> UTC Scheduled - We are planning to migrate Launch Configurations to Launch Templates for the PI (Analytics) application (GSUAT and PROD Environments) as Launch Configurations are going to be deprecated.

Aug <var data-var='date'> 4</var>, <var data-var='time'>08:35</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 4</var>, <var data-var='time'>04:32</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 4</var>, <var data-var='time'>04:31</var> UTC Scheduled - We will be upgrading the Kubernetes cluster and the site will be intermittently down during this time.

Jul <var data-var='date'>14</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>14</var>, <var data-var='time'>05:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>14</var>, <var data-var='time'>04:49</var> UTC Update - We will be undergoing scheduled maintenance during this time. Jul <var data-var='date'>14</var>, <var data-var='time'>05:00</var> UTC Scheduled - We plan to do production maintenance activity on July 14th between 10.30 a.m. and 12.30 p.m. IST for 2 hours. During the maintenance window, the user might experience slowness or will be facing intermittent downtime.

Jun <var data-var='date'>30</var>, <var data-var='time'>07:30</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>30</var>, <var data-var='time'>05:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>30</var>, <var data-var='time'>05:00</var> UTC Scheduled - Running the Load/Stress Test on Sunday(30th June 2024) morning from 10:30 AM to 01:00 PM IST

Jun <var data-var='date'>16</var>, <var data-var='time'>04:20</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>16</var>, <var data-var='time'>03:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>16</var>, <var data-var='time'>03:27</var> UTC Scheduled - We will be making security group changes to restrict access to the RDS Surveys Databases for the PROD environment. This is because there is currently a rule allowing access from anywhere (0.0.0.0/0). There will be slowness or will be facing intermittent downtime for 30-45 minutes

Jun <var data-var='date'> 8</var>, <var data-var='time'>08:28</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 8</var>, <var data-var='time'>04:55</var> UTC Update - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 8</var>, <var data-var='time'>04:55</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 8</var>, <var data-var='time'>04:54</var> UTC Scheduled - We will be upgrading the Kubernetes cluster and the site will be intermittently down during this time.

May <var data-var='date'>26</var>, <var data-var='time'>05:30</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>26</var>, <var data-var='time'>04:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>26</var>, <var data-var='time'>04:18</var> UTC Scheduled - Enforcing SSL on production RDS

May <var data-var='date'>18</var>, <var data-var='time'>06:43</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>18</var>, <var data-var='time'>02:46</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>18</var>, <var data-var='time'>02:45</var> UTC Scheduled - We will be upgrading the Kubernetes cluster to 1.26 and the site will be intermittently down during this time.

Mar <var data-var='date'>30</var>, <var data-var='time'>07:38</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>30</var>, <var data-var='time'>02:31</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>30</var>, <var data-var='time'>02:31</var> UTC Scheduled - We will be upgrading the Kubernetes cluster to 1.25 and the site will be intermittently down during this time.

Mar <var data-var='date'>28</var>, <var data-var='time'>08:40</var> UTC Resolved - This incident has been resolved Mar <var data-var='date'>28</var>, <var data-var='time'>08:20</var> UTC Investigating - Our automatic application monitors reported Partially unavailable - Reflektive Analytics Checked in logs found to be out of memory error .

Partial unavailability - Reflektive Analytics Site

Mar <var data-var='date'>17</var>, <var data-var='time'>04:15</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>17</var>, <var data-var='time'>03:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>17</var>, <var data-var='time'>03:07</var> UTC Scheduled - Will be performing version upgrade for surveys production environment

Mar <var data-var='date'>10</var>, <var data-var='time'>07:11</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>10</var>, <var data-var='time'>03:20</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>10</var>, <var data-var='time'>03:19</var> UTC Scheduled - Kubernetes cluster will be upgraded from 1.23 to 1.24

Feb <var data-var='date'>24</var>, <var data-var='time'>05:12</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>24</var>, <var data-var='time'>05:12</var> UTC Verifying - Verification is currently underway for the maintenance items. Feb <var data-var='date'>24</var>, <var data-var='time'>05:04</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>24</var>, <var data-var='time'>05:04</var> UTC Update - We will be undergoing scheduled maintenance during this time. Feb <var data-var='date'>24</var>, <var data-var='time'>05:02</var> UTC Scheduled - Downsizing archiver and app redis clusters.

Feb <var data-var='date'>18</var>, <var data-var='time'>05:08</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>18</var>, <var data-var='time'>04:45</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>18</var>, <var data-var='time'>04:43</var> UTC Scheduled - Downgrade of pulse instances from db.r6g.8xlarge to db.r6g.4xlarge for production environment Downgrade of surveys- demo instances from db.t4g.large to db.t4g.medium

Jan <var data-var='date'>21</var>, <var data-var='time'>08:30</var> UTC Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>21</var>, <var data-var='time'>07:31</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>21</var>, <var data-var='time'>07:25</var> UTC Scheduled - We are upgrading Elasticache cluster to graviton instances and site will inaccessible during the time.

Jan <var data-var='date'> 7</var>, <var data-var='time'>06:00</var> UTC Completed - During the activity some external api's would not be able to fetch the data from db and experienced slowness while accessing the application . The scheduled maintenance has been completed and its working fine now Jan <var data-var='date'> 7</var>, <var data-var='time'>03:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'> 7</var>, <var data-var='time'>03:23</var> UTC Scheduled - Version Upgrade for RDS Postgresql (Production environment)

Reflektive Planned maintenance

Dec <var data-var='date'>20</var>, <var data-var='time'>20:34</var> UTC Resolved - The incident resolved and the application back to normal. Dec <var data-var='date'>20</var>, <var data-var='time'>20:19</var> UTC Monitoring - A fix has been implemented and we are monitoring. Dec <var data-var='date'>20</var>, <var data-var='time'>20:16</var> UTC Identified - We identified the cause and it is expected to be normal asap. Dec <var data-var='date'>20</var>, <var data-var='time'>19:44</var> UTC Investigating - We are aware of the current lag in certain pages of the Reflektive Website like the login page, the admin page etc leading to a "spinning cycle". We continue to work on resolving this issue as our highest priority. We will update this space with further progress soon.

Reflektive Website Partial Lag

Nov <var data-var='date'> 3</var>, <var data-var='time'>18:28</var> UTC Resolved - Reflektive service has been fully restored for affected users. Nov <var data-var='date'> 3</var>, <var data-var='time'>18:15</var> UTC Identified - The underlying issue has been identified and the fix is being implemented. Nov <var data-var='date'> 3</var>, <var data-var='time'>15:11</var> UTC Investigating - Our Engineering and Ops teams are investigating an issue preventing some accounts from accessing/using Reflektive. This issue is causing users to see a "loading circle" when searching for users within the tool or trying to access the review page . We are working toward restoring service as quickly as possible and will provide another update soon. We apologize for the trouble!

Some users have been unable to access Reflektive

Oct <var data-var='date'>22</var>, <var data-var='time'>05:31</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>22</var>, <var data-var='time'>05:01</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>22</var>, <var data-var='time'>05:00</var> UTC Scheduled - Database Optimisation

Oct <var data-var='date'> 9</var>, <var data-var='time'>16:30</var> UTC Resolved - Some customers may be experiencing slower than usual response times and intermittent connectivity issues with Reviews page.

Is Reflektive down?

Reflektive status is UP

Lastest published events

Reflektive App Degradation Resolved

Performance Degradation – Impacted by AWS Incident

Reflektive Application Outage

Reflektive Services, Components and Regions

Recent Reflektive events

Reflektive App Degradation Resolved

Performance Degradation – Impacted by AWS Incident

Reflektive Application Outage

Reflektive Planned Maintenance

Reflektive Planned Maintenance

Reflektive Planned Maintenance