Mar <var data-var='date'>25</var>, <var data-var='time'>12:43</var> PDT Resolved - The issue affecting standard Redtail CRM account feed processing has been resolved, and processing is fully restored. Account data is flowing normally, and we are continuing to monitor to confirm sustained stability.Mar <var data-var='date'>25</var>, <var data-var='time'>10:39</var> PDT Investigating - We are currently investigating an issue affecting some Redtail CRM account data feeds. This may result in delayed or missing account updates for a subset of clients. Our teams are actively working to identify the cause and restore normal processing as quickly as possible.

Redtail CRM Data Feed Processing Delays

Mar <var data-var='date'>10</var>, <var data-var='time'>17:13</var> PDT Resolved - The issue causing 500 errors during CRM login has been fully resolved. Users should now be able to log in and access the CRM without any errors. Thank you for your patience as our team worked to restore access. If you experience any continued issues, please reach out to our support team for assistance.Mar <var data-var='date'>10</var>, <var data-var='time'>16:48</var> PDT Investigating - We are aware that some users are experiencing 500 errors when logging into the CRM. Our team is actively investigating this issue.

CRM Login Issues

Feb <var data-var='date'>27</var>, <var data-var='time'>12:14</var> PST Resolved - The issues that affected CRM users' ability to log in earlier have been resolved, and services have returned to normal. We are investigating the root cause of the issue and sincerely apologize for any disruption to your daily operations.Feb <var data-var='date'>27</var>, <var data-var='time'>12:00</var> PST Investigating - We have identified an issue that may prevent users from logging into the Redtail CRM platform and users already connected may encounter slowness or the inability to launch Apps or features. We are investigating the root cause of the issue and sincerely apologize for any disruption to your daily operations.

Redtail CRM Connectivity Issues

Jan <var data-var='date'>23</var>, <var data-var='time'>22:30</var> PST Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>23</var>, <var data-var='time'>19:30</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>22</var>, <var data-var='time'>13:54</var> PST Scheduled - We will be performing a brief system migration on Friday, January 23 at 7:30 PM CST. During this time, password reset emails may be temporarily unavailable. All other functionality will remain unaffected. The maintenance window is expected to be short, and normal service will resume shortly afterward. Thanks for your patience.

Redtail Accounts - Scheduled Maintenance Notice

Nov <var data-var='date'>20</var>, <var data-var='time'>09:59</var> PST Resolved - This incident has been resolved.Nov <var data-var='date'>20</var>, <var data-var='time'>07:49</var> PST Monitoring - A fix has been implemented and we are monitoring the results.Nov <var data-var='date'>20</var>, <var data-var='time'>06:38</var> PST Investigating - Redtail platforms are currently experiencing intermittent issues. Some clients may experience slowness or difficulty accessing their accounts. Our team is actively working to restore full connectivity as quickly as possible. We apologize for the inconvenience and appreciate your patience as we work to resolve this issue.

Intermittent Access Issues with Redtail Platforms

Oct <var data-var='date'>21</var>, <var data-var='time'>05:15</var> PDT Resolved - This incident has been resolved.Oct <var data-var='date'>20</var>, <var data-var='time'>13:24</var> PDT Update - Redtail is beginning to see signs of recovery across our impacted systems following performance issues related to our third-party service provider, Amazon Web Services (AWS). Access to live chat (Gila) and phone (Twilio) support have been restored through our third-party providers. We continue to monitor progress closely and will keep you informed as further updates become available. Thank you for your patience and understanding as AWS and our team work to restore full service. Thank you for your patience and understanding.Oct <var data-var='date'>20</var>, <var data-var='time'>12:45</var> PDT Update - Redtail is beginning to see signs of recovery across our impacted systems following performance issues related to our third-party service provider, Amazon Web Services (AWS). Access to live chat is now restored via our third-party provider, Glia. Phone connectivity is still affected so we recommend live chat or the Redtail Support app for contacting Redtail service at this time. We continue to monitor progress closely and will keep you informed as further updates become available. Thank you for your patience and understanding as AWS and our team work to restore full service. Thank you for your patience and understanding.Oct <var data-var='date'>20</var>, <var data-var='time'>08:27</var> PDT Update - Glia services are currently unavailable due to the ongoing AWS outage, and phone connectivity is also affected through our third-party provider, Twilio. As a result, live chat is temporarily unavailable. We recommend submitting a case through the Redtail Support app as the primary method for contacting Redtail service at this time. Thank you for your patience and understanding.Oct <var data-var='date'>20</var>, <var data-var='time'>08:07</var> PDT Investigating - We’re currently experiencing issues with our phone support channels due to a disruption with Amazon Web Services (AWS), which is impacting Glia, our third-party provider. During this time, we recommend reaching out to Redtail’s Support Team via live chat or by submitting a ticket through our Helpdesk instead of calling. We’ll provide an update as soon as full functionality is restored. Thank you for your patience and understanding.

Phone Support Disruption Related to AWS Outage

Sep <var data-var='date'> 9</var>, <var data-var='time'>08:46</var> PDT Resolved - The issue that was causing errors when sending emails through Redtail-hosted Email has been resolved. Users should now be able to send emails without disruption. We appreciate your patience while our team worked to restore service. If you continue to experience any issues, please contact our support team for assistance.Sep <var data-var='date'> 9</var>, <var data-var='time'>07:55</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.Sep <var data-var='date'> 9</var>, <var data-var='time'>07:19</var> PDT Investigating - Our engineers have identified the issue causing errors when sending emails through Redtail-hosted Email. We are working swiftly to restore full service. We appreciate your patience as we work to resolve this.

Redtail-Hosted Email – Issue Resolved

Sep <var data-var='date'> 2</var>, <var data-var='time'>14:30</var> PDT Resolved - This incident has been resolved.Sep <var data-var='date'> 2</var>, <var data-var='time'>11:19</var> PDT Investigating - We are aware that users are experiencing errors when logging into the CRM. Our team is actively investigating this issue.

Sep <var data-var='date'> 2</var>, <var data-var='time'>11:37</var> PDT Resolved - This incident has been resolved.Sep <var data-var='date'> 2</var>, <var data-var='time'>09:48</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. If issues are still being experienced, please refresh your cookies and browser.Sep <var data-var='date'> 2</var>, <var data-var='time'>08:43</var> PDT Investigating - Some users are experiencing difficulties accessing their Redtail hosted email accounts. Our team is working to resolve the issue as quickly as possible. We appreciate your patience and will provide updates as soon as we have more information.

Redtail Email Services: Trouble Accessing Redtail

Jul <var data-var='date'>29</var>, <var data-var='time'>11:05</var> PDT Resolved - We’ve resolved the underlying issue that was preventing Activities, Workflows, and other items from loading, especially on the Today page. However, to ensure full functionality is restored on your device, you may still need to: 1. Flush your DNS settings 2. Clear your browser’s cache and cookies Helpful guides: Flush DNS - Windows (https://support.redtailtechnology.com/s/article/How-to-Flush-DNS-on-a-Windows-PC) Flush DNS - Mac (https://support.redtailtechnology.com/s/article/How-to-Flush-DNS-on-a-MAC) Clear browser cache - - Chrome (https://support.google.com/chrome/answer/2392709?visit_id=637529785914265530-3378717902&rd=1) - Edge (https://support.microsoft.com/en-us/windows/manage-cookies-in-microsoft-edge-view-allow-block-delete-and-use-168dab11-0753-043d-7c16-ede5947fc64d) - Firefox (https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US) - Safari (https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac) We appreciate your patience and thank you for your continued partnership.Jul <var data-var='date'>29</var>, <var data-var='time'>07:26</var> PDT Investigating - We’re aware of an issue where Activities, Workflows, and other items may not load—particularly on the Today page. As a temporary workaround, please clear your DNS settings, followed by your browser’s cache and cookies, while we work to resolve the issue at scale. Helpful guides: - How to Flush DNS – Windows (https://support.redtailtechnology.com/s/article/How-to-Flush-DNS-on-a-Windows-PC) - How to Flush DNS – Mac (https://support.redtailtechnology.com/s/article/How-to-Flush-DNS-on-a-MAC) - How to Clear Browser History and Cache - Chrome (https://support.google.com/chrome/answer/2392709?visit_id=637529785914265530-3378717902&rd=1) - Edge (https://support.microsoft.com/en-us/windows/manage-cookies-in-microsoft-edge-view-allow-block-delete-and-use-168dab11-0753-043d-7c16-ede5947fc64d) - Firefox (https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US) - Safari (https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac) We apologize for the inconvenience and appreciate your patience as we work toward a resolution.

Redtail CRM – Activities and Workflows Not Loading on Today Page

Jul <var data-var='date'>15</var>, <var data-var='time'>09:15</var> PDT Resolved - This incident has been resolved.Jul <var data-var='date'>15</var>, <var data-var='time'>08:18</var> PDT Investigating - Redtail is currently experiencing phone and live chat issues due to a disruption with our provider. In the meantime, please contact us at support@redtailtechnology.com. We will provide an update as soon as these systems are back online. Thank you for your patience.

Intermittent Connection Issues – Phone and Live Chat

Jul <var data-var='date'>15</var>, <var data-var='time'>08:01</var> PDT Resolved - This incident has been resolved.Jul <var data-var='date'>15</var>, <var data-var='time'>07:16</var> PDT Investigating - Redtail is currently experiencing phone and live chat issues due to a disruption with our provider. In the meantime, please contact us at support@redtailtechnology.com. We will provide an update as soon as these systems are back online. Thank you for your patience.

Jul <var data-var='date'> 9</var>, <var data-var='time'>08:34</var> PDT Resolved - Users seeing an error in the CRM can switch to Early Access as a workaround to resolve the issue and continue using the CRM without disruption.Jul <var data-var='date'> 9</var>, <var data-var='time'>07:27</var> PDT Investigating - We are currently investigating an issue affecting Redtail CRM. Our team is working to restore functionality as quickly as possible.

Redtail CRM – Internal Error Issues

Jul <var data-var='date'> 8</var>, <var data-var='time'>22:00</var> PDT Completed - The scheduled maintenance has been completed.Jul <var data-var='date'> 8</var>, <var data-var='time'>17:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jun <var data-var='date'>30</var>, <var data-var='time'>09:14</var> PDT Scheduled - On Tuesday, July 8, 2025, from 5 to 10 PM PDT, Redtail CRM, Speak, and Imaging will be temporarily unavailable while we work to modernize our infrastructure. Redtail Email will NOT be impacted.

Scheduled Maintenance | Redtail CRM, Speak, Imaging

Jun <var data-var='date'>27</var>, <var data-var='time'>08:58</var> PDT Resolved - This incident has been resolved and Redtail is working through delayed requests with priority.Jun <var data-var='date'>26</var>, <var data-var='time'>10:05</var> PDT Update - We are currently experiencing delays in receiving email communications to Redtail. For immediate support, please contact us via chat or by phone.Jun <var data-var='date'>26</var>, <var data-var='time'>09:46</var> PDT Investigating - We are currently experiencing delays in receiving communications when using Redtail Support to create cases within our support portal. For immediate support, please contact us via chat or call.

Redtail Support System Delays

Jun <var data-var='date'>24</var>, <var data-var='time'>22:00</var> PDT Completed - The scheduled maintenance has been completed.Jun <var data-var='date'>24</var>, <var data-var='time'>17:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jun <var data-var='date'>23</var>, <var data-var='time'>15:06</var> PDT Scheduled - On Tuesday, June 24, 2025, Redtail CRM's mail merge functionality will be unavailable from 5:00 p.m. to 10:00 p.m. PT due to a mandatory upgrade intended to modernize the service's infrastructure. Mail merge functionality will be restored once the update is complete. Thank you.

Scheduled Maintenance | Redtail CRM

Jun <var data-var='date'>20</var>, <var data-var='time'>05:46</var> PDT Resolved - This incident has been resolved.Jun <var data-var='date'>20</var>, <var data-var='time'>05:37</var> PDT Investigating - We are currently investigating an issue affecting Redtail Email login. Our team is working to restore functionality as quickly as possible.

Redtail Email – Login Issues

Jun <var data-var='date'>13</var>, <var data-var='time'>09:53</var> PDT Resolved - This incident has been resolved.Jun <var data-var='date'>13</var>, <var data-var='time'>09:38</var> PDT Investigating - Our engineers have identified an issue affecting Redtail CRM Email History Filters and are actively investigating. We appreciate your patience as we work to resolve this.

Redtail CRM – Email History Filter Issue Identified

Jun <var data-var='date'>10</var>, <var data-var='time'>08:43</var> PDT Resolved - We’ve resolved the earlier inbound message delays, and all systems are now operating normally. Please note: Messages sent during the impacted window may still experience delays of up to a few hours as they are processed by the sending servers. No action is required at this time. We will continue to monitor the queue to ensure full delivery. Thank you for your patience.Jun <var data-var='date'>10</var>, <var data-var='time'>08:07</var> PDT Investigating - We are currently investigating delays in inbound messages for Redtail Email. Users may experience slower-than-usual delivery times. We’ll provide an update as soon as more information is available.

Redtail Email – Inbound Message Delays

May <var data-var='date'>15</var>, <var data-var='time'>06:16</var> PDT Resolved - This incident has been resolved.May <var data-var='date'>13</var>, <var data-var='time'>12:53</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.May <var data-var='date'>13</var>, <var data-var='time'>11:53</var> PDT Investigating - We’re currently experiencing degraded performance with the Redtail API, which is causing integration failures. Redtail’s development team is actively working to resolve the issue and restore full service as quickly as possible. We apologize for the inconvenience and appreciate your patience during this service interruption.

Redtail API Outage

Apr <var data-var='date'>15</var>, <var data-var='time'>09:35</var> PDT Resolved - This incident has been resolved.Apr <var data-var='date'>15</var>, <var data-var='time'>08:18</var> PDT Monitoring - Some users may be experiencing issues with authentication or sending emails. We identified and resolved the issue and are currently monitoring the situation.

Redtail Hosted Email Services: Authentication/Sending Issues

Apr <var data-var='date'> 8</var>, <var data-var='time'>06:20</var> PDT Resolved - This incident has been resolved.Apr <var data-var='date'> 4</var>, <var data-var='time'>09:25</var> PDT Investigating - Certain Broker Dealer-affiliated email archive subscriptions are delayed in displaying in Redtail CRM, dating back to March 31, 2025. This data is being processed throughout the weekend and should be available early next week. Thank you for your patience as we work to resolve this.

Delay in Email Archive Display in Redtail CRM

Mar <var data-var='date'>31</var>, <var data-var='time'>09:56</var> PDT Resolved - This incident has been resolved.Mar <var data-var='date'>31</var>, <var data-var='time'>09:03</var> PDT Investigating - We are currently experiencing an intermittent outage with our phone service provider. While this issue is being addressed, please utilize the chat functionality for assistance. We apologize for any inconvenience and appreciate your patience as we work to resolve this matter promptly.

Phone Service Interruption

Mar <var data-var='date'>27</var>, <var data-var='time'>18:00</var> PDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>27</var>, <var data-var='time'>17:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>26</var>, <var data-var='time'>07:42</var> PDT Scheduled - Maintenance Details: -Start: March 27, 2025, at 5:00 PM Pacific Time -End: March 27, 2025, at 6:00 PM Pacific Time Expected Impact: -Potential Disruptions: Services are expected to be restored within 1 hour, but intermittent issues may continue throughout a 24-hour period. Why This Maintenance Is Necessary: -To implement new features and improvements. -To enhance security measures. -To perform essential system upgrades. Recommended Actions: -Complete any critical tasks or data syncing before the maintenance begins. -Adjust your workflow to accommodate this planned downtime

Scheduled Maintenance | Imaging

Mar <var data-var='date'>15</var>, <var data-var='time'>00:00</var> PDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>14</var>, <var data-var='time'>17:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>10</var>, <var data-var='time'>12:35</var> PDT Update - Redtail CRM will undergo a scheduled maintenance on Friday, March 14, from 5 PM to 12 AM PDT. The platform will remain accessible, though some features may be briefly limited. For any questions or concerns, Redtail Customer Support is happy to help.Mar <var data-var='date'> 5</var>, <var data-var='time'>08:00</var> PST Scheduled - Redtail CRM will undergo a scheduled maintenance on Friday, March 14, from 5 PM to 12 AM PDT. The platform will remain accessible, though some features may be briefly limited. For any questions or concerns, Redtail Customer Support is happy to help.

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Lastest published events

Redtail CRM Data Feed Processing Delays

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Redtail Technology Services, Components and Regions

Recent Redtail Technology events

Redtail CRM Data Feed Processing Delays

CRM Login Issues

Redtail CRM Connectivity Issues

Redtail Accounts - Scheduled Maintenance Notice

Intermittent Access Issues with Redtail Platforms

Phone Support Disruption Related to AWS Outage

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Is Redtail Technology down?

Redtail Technology status is UP

Lastest published events

Redtail CRM Data Feed Processing Delays

CRM Login Issues

Redtail CRM Connectivity Issues

Redtail Technology Services, Components and Regions

Recent Redtail Technology events

Redtail CRM Data Feed Processing Delays

CRM Login Issues

Redtail CRM Connectivity Issues

Redtail Accounts - Scheduled Maintenance Notice

Intermittent Access Issues with Redtail Platforms

Phone Support Disruption Related to AWS Outage

Get your FREE account now,5 monitors included!

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5 monitors included!