Oct <var data-var='date'>30</var>, <var data-var='time'>21:35</var> UTC Resolved - This incident has been resolved. A post mortem will be posted once we're finished investigating the root cause.Oct <var data-var='date'>30</var>, <var data-var='time'>13:43</var> UTC Monitoring - After several attempted fixes in the past day, our team narrowed down the root cause of this event and applied a fix. We are monitoring the situation closely. More details will be posted after we perform a post mortem.Oct <var data-var='date'>30</var>, <var data-var='time'>00:37</var> UTC Investigating - The fix we applied this afternoon positively affected response times but the performance is still degraded. We continue to investigate.Oct <var data-var='date'>29</var>, <var data-var='time'>21:53</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Oct <var data-var='date'>29</var>, <var data-var='time'>13:54</var> UTC Identified - Some customers are still experiencing high latency.

High request latency affecting frontend and API

Oct <var data-var='date'>29</var>, <var data-var='time'>13:36</var> UTC Resolved - This incident has been resolved.Oct <var data-var='date'>29</var>, <var data-var='time'>11:48</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Oct <var data-var='date'>29</var>, <var data-var='time'>01:42</var> UTC Identified - The issue has been identified and a fix is being implemented.Oct <var data-var='date'>29</var>, <var data-var='time'>01:35</var> UTC Investigating - Our request load balancer is experiencing high request latency. The team is investigating a fix.

Sep <var data-var='date'>23</var>, <var data-var='time'>21:34</var> UTC Resolved - This incident has been resolved.Sep <var data-var='date'>23</var>, <var data-var='time'>19:07</var> UTC Identified - The issue has been identified and a fix is being implemented.Sep <var data-var='date'>23</var>, <var data-var='time'>18:26</var> UTC Investigating - We are currently investigating this issue.

Scheduled queries execution is currently delayed

Aug <var data-var='date'> 3</var>, <var data-var='time'>21:30</var> UTC Resolved - Our internal Redis instance ran low on memory which affected both application load and API responses. We restarted Redis which freed up resources and brought all services back online. Due to an internal process deficiency we were not able to bounce Redis or update our StatusPage timely. This deficiency has now been resolved. We're still investigating what caused Redash to run low on memory.

500 Errors - Application and API errors

Apr <var data-var='date'>25</var>, <var data-var='time'>09:32</var> UTC Update - The maintenance has completed. We're still performing some follow up tasks, which might cause some unexpected issues, but overall the system should be available.Apr <var data-var='date'>25</var>, <var data-var='time'>09:30</var> UTC Completed - The scheduled maintenance has been completed.Apr <var data-var='date'>25</var>, <var data-var='time'>07:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr <var data-var='date'>24</var>, <var data-var='time'>08:00</var> UTC Scheduled - This Saturday (April 25th) at 7:30AM UTC we'll be upgrading our primary database. We expect the user-visible downtime to be no more than 30 minutes, but we're scheduling a larger maintenance window (2 hours) to address any unexpected issues that might happen. If you notice any unexpected problems, or have concerns, please contact support@redash.io.

Redash database infrastructure upgrade

Jan <var data-var='date'>31</var>, <var data-var='time'>11:53</var> UTC Resolved - This incident has been resolved.Jan <var data-var='date'>31</var>, <var data-var='time'>11:16</var> UTC Monitoring - Issue resolved. Scheduled queries will execute now, but some might be delayed due to backlog.Jan <var data-var='date'>31</var>, <var data-var='time'>10:08</var> UTC Identified - The issue has been identified and a fix is being implemented.

Scheduled queries not executing

Nov <var data-var='date'> 5</var>, <var data-var='time'>15:23</var> UTC Resolved - This incident has been resolved.Nov <var data-var='date'> 5</var>, <var data-var='time'>15:20</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Nov <var data-var='date'> 5</var>, <var data-var='time'>15:10</var> UTC Identified - Currently all Snowflake data sources won't appear in the UI. Nothing is gone -- once issue is resolved they will be back.

Snowflake data sources unavailable

Apr <var data-var='date'> 2</var>, <var data-var='time'>03:24</var> UTC Resolved - Maintenance complete. Apologies for the disruption.Apr <var data-var='date'> 2</var>, <var data-var='time'>03:08</var> UTC Monitoring - We need to perform an unplanned maintenance operation that might impact availability in the next 10-15 minutes.

Unplanned maintenance operation

Apr <var data-var='date'> 2</var>, <var data-var='time'>02:53</var> UTC Resolved - This incident has been resolved.Apr <var data-var='date'> 2</var>, <var data-var='time'>02:31</var> UTC Identified - The issue has been identified and a fix is being implemented.

Delay with processing scheduled queries

Mar <var data-var='date'>29</var>, <var data-var='time'>05:15</var> UTC Resolved - This incident has been resolved.Mar <var data-var='date'>29</var>, <var data-var='time'>04:56</var> UTC Identified - The issue has been identified and a fix is being implemented.

Mar <var data-var='date'>19</var>, <var data-var='time'>23:00</var> UTC Resolved - This incident has been resolved.Mar <var data-var='date'>19</var>, <var data-var='time'>20:08</var> UTC Monitoring - We switched to a new email provider and monitoring the issue.Mar <var data-var='date'>19</var>, <var data-var='time'>19:08</var> UTC Identified - Redash has been a victim of spam abuse and our domain is currently rate limited for sending emails. We're working to resolve this.

Issues with sending emails (including alerts)

Mar <var data-var='date'> 8</var>, <var data-var='time'>05:46</var> UTC Resolved - This incident has been resolved.Mar <var data-var='date'> 8</var>, <var data-var='time'>05:10</var> UTC Identified - The issue has been identified and a fix is being implemented.

Feb <var data-var='date'>19</var>, <var data-var='time'>11:53</var> UTC Resolved - This incident has been resolved.Feb <var data-var='date'>18</var>, <var data-var='time'>19:04</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Feb <var data-var='date'>18</var>, <var data-var='time'>08:58</var> UTC Update - We are continuing to work on a fix for this issue.Feb <var data-var='date'>18</var>, <var data-var='time'>08:56</var> UTC Identified - We're currently investigating an issue affecting query execution performance. Until resolved you should expect delays with query execution from time to time.

Delays with executing queries

Jan <var data-var='date'>24</var>, <var data-var='time'>18:35</var> UTC Resolved - This incident has been resolved.Jan <var data-var='date'>24</var>, <var data-var='time'>17:04</var> UTC Monitoring - We scaled the DB instance to accommodate current usage and future growth. There still might be occasional hiccups until everything stabilizes in the next hour.Jan <var data-var='date'>24</var>, <var data-var='time'>16:07</var> UTC Identified - We're currently increasing capacity of our database. It might result in the service being temporary unavailable for a brief period of time.Jan <var data-var='date'>24</var>, <var data-var='time'>15:59</var> UTC Investigating - We're currently experiencing some performance issues with our database. This might affect query execution and general performance of the application.

Database Performance Issues

Jan <var data-var='date'>14</var>, <var data-var='time'>11:21</var> UTC Resolved - The backlog has been processed and all queries should execute in time now.Jan <var data-var='date'>14</var>, <var data-var='time'>05:26</var> UTC Monitoring - There is currently a delay with processing scheduled queries.

Delayed processing of scheduled queries

Jan <var data-var='date'> 5</var>, <var data-var='time'>19:36</var> UTC Completed - Everything is back to normal.Jan <var data-var='date'> 5</var>, <var data-var='time'>18:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'> 5</var>, <var data-var='time'>10:33</var> UTC Scheduled - While the maintenance window is 2 hours, the system won’t be available only for short period of time during the maintenance window.

DB migrations

Dec <var data-var='date'>14</var>, <var data-var='time'>08:42</var> UTC Resolved - This incident has been resolved.Dec <var data-var='date'>14</var>, <var data-var='time'>05:25</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.

Oct <var data-var='date'> 2</var>, <var data-var='time'>05:59</var> UTC Resolved - This incident has been resolved.Oct <var data-var='date'> 2</var>, <var data-var='time'>04:56</var> UTC Investigating - We are currently investigating this issue.

Delay with delivering alert notifications

Jul <var data-var='date'>27</var>, <var data-var='time'>05:13</var> UTC Resolved - Everything is back to normal.Jul <var data-var='date'>27</var>, <var data-var='time'>03:26</var> UTC Investigating - There’s currently a delay in processing scheduled queries.

Delay in processing scheduled queries

May <var data-var='date'>27</var>, <var data-var='time'>20:25</var> UTC Completed - All done. There might be slight delay with scheduled queries update, but other than that everything is back to normal.May <var data-var='date'>27</var>, <var data-var='time'>20:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.May <var data-var='date'>24</var>, <var data-var='time'>15:48</var> UTC Scheduled - As preparation for exciting new features 🤓 we need to perform a database migration that requires system downtime. The migration should be quick and we plan to be back online ASAP, but scheduling a longer time slot to have time to handle issues if they happen.

DB Migrations

Feb <var data-var='date'>17</var>, <var data-var='time'>22:14</var> UTC Completed - All done. Thank you for your patience.Feb <var data-var='date'>17</var>, <var data-var='time'>21:52</var> UTC Verifying - We're done, system is backup and we're currently verifying system's integrity.Feb <var data-var='date'>17</var>, <var data-var='time'>21:14</var> UTC In progress - Maintenance started.Feb <var data-var='date'>17</var>, <var data-var='time'>20:06</var> UTC Scheduled - As preparation for a new release 🎉 we need to perform a database migration that requires system downtime. The migration should be quick and we plan to be back online ASAP, but scheduling a longer time slot to have time to handle issues if they happen.

DB Migration

Oct <var data-var='date'>16</var>, <var data-var='time'>16:14</var> UTC Resolved - Everything is back to normal. There might be a few long running queries that are still refreshing but they will finish soon.Oct <var data-var='date'>16</var>, <var data-var='time'>12:47</var> UTC Monitoring - Processing is still slow but most queries should be updated.Oct <var data-var='date'>16</var>, <var data-var='time'>09:24</var> UTC Identified - There is a delay in processing scheduled queries. We're working on speeding up the recovery but it will take a few more hours.

Jul <var data-var='date'>29</var>, <var data-var='time'>06:35</var> UTC Resolved - Processing is back to normal.Jul <var data-var='date'>29</var>, <var data-var='time'>03:55</var> UTC Identified - The issue has been identified and a fix is being implemented.

Nov <var data-var='date'>16</var>, <var data-var='time'>12:12</var> UTC Resolved - This incident has been resolved.Nov <var data-var='date'>16</var>, <var data-var='time'>11:10</var> UTC Investigating - Performance restored but the recents API is now returning non optimal results.Nov <var data-var='date'>16</var>, <var data-var='time'>07:59</var> UTC Identified - We're currently having issues with returning recent queries and dashboards. This also impacts the general performance of the application. We're going to deploy an interim solution to reduce the impact on the general performance and later on fix the recents API.

Is Redash down?

Redash status is UP

Lastest published events

High request latency affecting frontend and API

High request latency affecting frontend and API

Scheduled queries execution is currently delayed

Redash Services, Components and Regions

Recent Redash events

High request latency affecting frontend and API

High request latency affecting frontend and API

Scheduled queries execution is currently delayed

500 Errors - Application and API errors

Redash database infrastructure upgrade

Scheduled queries not executing

Get your FREE account now,
5 monitors included!

Is Redash down?

Redash status is UP

Lastest published events

High request latency affecting frontend and API

High request latency affecting frontend and API

Scheduled queries execution is currently delayed

Redash Services, Components and Regions

Recent Redash events

High request latency affecting frontend and API

High request latency affecting frontend and API

Scheduled queries execution is currently delayed

500 Errors - Application and API errors

Redash database infrastructure upgrade

Scheduled queries not executing

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!