Apr <var data-var='date'>24</var>, <var data-var='time'>00:30</var> UTC Resolved - A subset of customers who use Reclaim.ai with Slack received a number of duplicate Slack notifications (event reminders, daily digest, etc.).

Duplicate Slack notifications sent

Apr <var data-var='date'>20</var>, <var data-var='time'>23:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>20</var>, <var data-var='time'>23:00</var> UTC Verifying - Verification is currently underway for the maintenance items. Apr <var data-var='date'>20</var>, <var data-var='time'>23:00</var> UTC Update - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>20</var>, <var data-var='time'>22:35</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>20</var>, <var data-var='time'>22:32</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time.

Reclaim Platform Maintenance

Apr <var data-var='date'>20</var>, <var data-var='time'>20:12</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>20</var>, <var data-var='time'>20:11</var> UTC Update - The issue was identified and a fix was deployed. Apr <var data-var='date'>20</var>, <var data-var='time'>18:53</var> UTC Investigating - We are currently investigating an issue where some users are seeing errors when trying to add Zoom as the video conferencing option to Smart Meetings

Unable to add Zoom to new Smart Meetings

Apr <var data-var='date'>13</var>, <var data-var='time'>11:02</var> UTC Resolved - There was no issue with calendar sync. All systems are working correclty. Apr <var data-var='date'>13</var>, <var data-var='time'>10:34</var> UTC Investigating - We are currently investigating this issue.

Degraded Calendar Sync Performance

Apr <var data-var='date'> 2</var>, <var data-var='time'>17:54</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'> 2</var>, <var data-var='time'>17:49</var> UTC Monitoring - Our failover to a different provider worked and Scheduling Links are back online for all users. We will be monitoring this situation closely throughout the day. We will also conduct a port mortem analysis to learn how we could respond faster to similar issues in the future. Thank you for your patience and understanding. Apr <var data-var='date'> 2</var>, <var data-var='time'>17:40</var> UTC Update - A potential mitigation for the issue is being rolled out right now. We will provide another update shortly. Apr <var data-var='date'> 2</var>, <var data-var='time'>17:36</var> UTC Identified - The issue is rooted in an upstream provider outage. We are pursuing mitigation steps. Apr <var data-var='date'> 2</var>, <var data-var='time'>17:31</var> UTC Investigating - Scheduling Links are currently not loading for users. We are urgently investigating this matter and will provide updates shortly.

Scheduling Links was returning 404 missing links; resolved now

Mar <var data-var='date'> 9</var>, <var data-var='time'>13:25</var> UTC Resolved - The issue has been resolved, and calendar sync performance is back to normal. Mar <var data-var='date'> 9</var>, <var data-var='time'>13:07</var> UTC Identified - We’ve identified the issue, and service should return to normal shortly. Mar <var data-var='date'> 9</var>, <var data-var='time'>12:53</var> UTC Update - We are continuing to investigate this issue. Mar <var data-var='date'> 9</var>, <var data-var='time'>12:52</var> UTC Investigating - We’re currently experiencing degraded calendar sync performance. Some calendar updates may be delayed while we investigate and work on a fix.

Mar <var data-var='date'> 5</var>, <var data-var='time'>02:44</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'> 5</var>, <var data-var='time'>02:34</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'> 5</var>, <var data-var='time'>02:22</var> UTC Investigating - We are currently investigating this issue.

Degraded Performance

Mar <var data-var='date'> 2</var>, <var data-var='time'>01:29</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 2</var>, <var data-var='time'>00:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 1</var>, <var data-var='time'>16:49</var> UTC Scheduled - The Reclaim platform will be undergoing technical maintenance for approximately 60 minutes @ 4:30pm PST on 03-01-26. Availability of the Web interface (planner), background services including calendar sync, scheduling links and integrations may be impacted. There may be delays for calendar syncs, but no data will be lost.

Reclaim Platform Maintenance - 03-01-26 @ 16:30 PST

Feb <var data-var='date'>11</var>, <var data-var='time'>19:48</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>11</var>, <var data-var='time'>17:18</var> UTC Investigating - Some users may experience a delay on syncs to and from their Google calendars.

Google Calendar Sync Delays

Feb <var data-var='date'> 9</var>, <var data-var='time'>19:37</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'> 9</var>, <var data-var='time'>19:26</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'> 9</var>, <var data-var='time'>18:45</var> UTC Investigating - We are currently investigating this issue.

Reclaim Planner slow to load / sporadic errors for subset of users

Feb <var data-var='date'> 7</var>, <var data-var='time'>06:21</var> UTC Resolved - Tasks and logged time on past events have been restored for most customers. Feb <var data-var='date'> 7</var>, <var data-var='time'>02:57</var> UTC Update - Tasks and their associated calendar events are in the process of being restored. Feb <var data-var='date'> 6</var>, <var data-var='time'>23:08</var> UTC Identified - The issue has been identified and a fix is being implemented.

Todoist Active Tasks Desync

Feb <var data-var='date'> 4</var>, <var data-var='time'>23:32</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'> 4</var>, <var data-var='time'>23:32</var> UTC Update - We are continuing to investigate this issue. Feb <var data-var='date'> 4</var>, <var data-var='time'>23:08</var> UTC Investigating - We are currently investigating this issue.

Todoist Integration Performance Degradation

Nov <var data-var='date'>18</var>, <var data-var='time'>18:01</var> UTC Resolved - Cloudflare is reporting all issues have been resolved (https://www.cloudflarestatus.com/) so we are closing this incident, but will continue to monitor as needed. Nov <var data-var='date'>18</var>, <var data-var='time'>16:41</var> UTC Monitoring - Reclaim may be available via https://app.reclaim.ai without issue. This incident is due to an issue with our upstream provider Cloudflare, impacting much of the internet. Cloudflare is now reporting that services are coming back online and we are monitoring. Track directly at https://www.cloudflarestatus.com/ Nov <var data-var='date'>18</var>, <var data-var='time'>16:07</var> UTC Update - We are continuing to investigate this issue. Nov <var data-var='date'>18</var>, <var data-var='time'>14:00</var> UTC Investigating - We have determined that this is related to an issue with one of our external partners. We are awaiting updates on their end and will update here once this is resolved.

Intermittent access issues affecting Reclaim

Sep <var data-var='date'>22</var>, <var data-var='time'>16:55</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>22</var>, <var data-var='time'>16:20</var> UTC Monitoring - The issue appears to be related to a bad deploy, which has since been rolled back. All systems appear to be fully operational again. Sep <var data-var='date'>22</var>, <var data-var='time'>16:12</var> UTC Investigating - We are aware that the web application and the underlying scheduler is inaccessible for some users.

Reclaim app and scheduler intermittently unavailable

Jun <var data-var='date'>12</var>, <var data-var='time'>19:58</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>19:58</var> UTC Update - We are continuing to investigate this issue. Jun <var data-var='date'>12</var>, <var data-var='time'>19:57</var> UTC Update - We are continuing to investigate this issue. Jun <var data-var='date'>12</var>, <var data-var='time'>18:29</var> UTC Investigating - We are currently investigating this issue.

Google Calendar is not operational

Jun <var data-var='date'> 6</var>, <var data-var='time'>16:00</var> UTC Resolved - A small number of users weren't able to book meetings via scheduling links.

Brief Scheduling Link Booking Page Unavailability

Jun <var data-var='date'> 3</var>, <var data-var='time'>00:48</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'> 2</var>, <var data-var='time'>20:21</var> UTC Identified - We have identified an issue that is affecting Microsoft Outlook Calendar users and signups, which is preventing the ability to sign up or connect Microsoft Outlook Calendars to Reclaim accounts. Specifically, we've discovered an issue with the Microsoft Graph API where the main /me/calendars endpoint is returning an Internal Server Error (500). This issue is widespread for all services that integrate with Microsoft calendars and is not isolated to Reclaim. We and other companies have raised the issue up with Microsoft and are awaiting a resolution. To see more details about the issue as reported to Microsoft's own forums, please see the following threads: https://learn.microsoft.com/en-us/answers/questions/2279133/getting-500-response-errors-to-get-me-calendars-al https://learn.microsoft.com/en-us/answers/questions/2280408/internal-server-error-alway-as-a-response-for-micr https://learn.microsoft.com/en-us/answers/questions/2280189/i-am-getting-500-internal-server-error-on-https-gr

Widespread Microsoft API issues causing users to be unable to sign up or connect Outlook calendars

May <var data-var='date'>19</var>, <var data-var='time'>17:20</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>19</var>, <var data-var='time'>16:11</var> UTC Monitoring - Linear has updated their status to operational and we are monitoring/verifying May <var data-var='date'>19</var>, <var data-var='time'>15:55</var> UTC Update - We monitoring Linear status and will update when issue is resolved May <var data-var='date'>19</var>, <var data-var='time'>15:54</var> UTC Identified - Linear is currently experiencing issues causing delays with Reclaim<>Linear sync. Linear has confirmed this on their status page: https://linearstatus.com/

Reclaim Linear Integration Issue - 5/19/25 @ 8:52am PST

May <var data-var='date'>17</var>, <var data-var='time'>19:16</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>17</var>, <var data-var='time'>18:36</var> UTC Update - Scheduled maintenance is still in progress. We will provide updates as necessary. May <var data-var='date'>17</var>, <var data-var='time'>18:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>17</var>, <var data-var='time'>17:32</var> UTC Update - We will be undergoing scheduled maintenance during this time. May <var data-var='date'>17</var>, <var data-var='time'>17:30</var> UTC Scheduled - We will be performing database maintenance at this time. Microsoft calendar sync may be slightly impacted and delayed during this time.

Reclaim Database Maintenance - 05-17-25 @ 11:30am PST

May <var data-var='date'>12</var>, <var data-var='time'>00:30</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>12</var>, <var data-var='time'>00:00</var> UTC Verifying - Verification of maintenance activities and normal Reclaim.ai operations underway May <var data-var='date'>11</var>, <var data-var='time'>23:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>11</var>, <var data-var='time'>19:54</var> UTC Scheduled - We will be performing database maintenance at this time. The Web interface will be unavailable, and some calendar syncs will be delayed for a short time.

Reclaim Database Maintenance - 05-11-25 @ 16:30 PST

May <var data-var='date'>11</var>, <var data-var='time'>17:59</var> UTC Completed - Database maintenance has been completed; there may be an additional maintenance later today, 05/11/25 PST. May <var data-var='date'>11</var>, <var data-var='time'>17:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>11</var>, <var data-var='time'>16:52</var> UTC Scheduled - We will be performing database maintenance at this time. The Web interface will be unavailable, and some calendar syncs will be delayed for a short time.

Reclaim Database Maintenance - 05-11-25 @ 10:30 PST

May <var data-var='date'> 3</var>, <var data-var='time'>19:03</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'> 3</var>, <var data-var='time'>18:20</var> UTC Verifying - Verification is currently underway after the Database Upgrade May <var data-var='date'> 3</var>, <var data-var='time'>17:33</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 3</var>, <var data-var='time'>16:43</var> UTC Scheduled - We will be upgrading one of our Production Databases during this time. Some components of the platform, including calendar sync and the web planner may be unavailable for short periods of time.

Reclaim Database Maintenance - 05-03-25

Apr <var data-var='date'>28</var>, <var data-var='time'>16:48</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>28</var>, <var data-var='time'>16:42</var> UTC Update - We are continuing to investigate this issue. Apr <var data-var='date'>28</var>, <var data-var='time'>16:40</var> UTC Investigating - We are currently investigating this issue.

Some users experiencing issues logging in

Apr <var data-var='date'>15</var>, <var data-var='time'>23:30</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>15</var>, <var data-var='time'>22:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>15</var>, <var data-var='time'>20:23</var> UTC Scheduled - Reclaim will be undergoing database maintenance at 3:30pm PST on 04/15/25. There may be brief service interruptions for calendar sync and related services during this time.

Reclaim Database Maintenance - 04-15-25

Apr <var data-var='date'> 6</var>, <var data-var='time'>23:57</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'> 6</var>, <var data-var='time'>23:10</var> UTC Monitoring - The restore is complete and the application is now loading. The system will need to process changes from calendars and other integrations that happened during this outage. We will provide another update when all that work is complete. Until then, your schedule may appear to be a bit delayed. Apr <var data-var='date'> 6</var>, <var data-var='time'>22:27</var> UTC Update - We are in the middle of rolling back the database upgrade that led to this issue. Until that completes, new users will not be able to sign up and Reclaim will be inaccessible. We apologize for the inconvenience. We will provide another update shortly. Apr <var data-var='date'> 6</var>, <var data-var='time'>21:44</var> UTC Identified - We are aware that Reclaim is acting slowly or inaccessible to some people. A database maintenance we were attempting to do is having trouble. We are working on resolving this issue.

Is Reclaim down?

Reclaim status is UP

Lastest published events

Duplicate Slack notifications sent

Reclaim Platform Maintenance

Unable to add Zoom to new Smart Meetings

Reclaim Services, Components and Regions

Recent Reclaim events

Duplicate Slack notifications sent

Reclaim Platform Maintenance

Unable to add Zoom to new Smart Meetings

Degraded Calendar Sync Performance

Scheduling Links was returning 404 missing links; resolved now

Degraded Calendar Sync Performance