Aug <var data-var='date'> 7</var>, <var data-var='time'>18:20</var> PDT Resolved - This has been resolved. Aug <var data-var='date'> 7</var>, <var data-var='time'>10:57</var> PDT Update - Our team has determined that impacted stores are primarily those that rely on the charge/upcoming webhook for third party notifications and custom functions. We will be reaching out directly to these stores. Aug <var data-var='date'> 7</var>, <var data-var='time'>09:05</var> PDT Monitoring - Our team has resolved the root cause of this issue. We are now reviewing potential impact. Aug <var data-var='date'> 7</var>, <var data-var='time'>07:07</var> PDT Identified - We are investigating an issue that caused delays with Upcoming Charge Notifications. Our team has identified the issue and continue to work on remediation.

Upcoming Charge Notification Delay

Jul <var data-var='date'>20</var>, <var data-var='time'>13:16</var> PDT Resolved - We are observing full recovery and will continue monitoring. Jul <var data-var='date'>20</var>, <var data-var='time'>12:40</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>20</var>, <var data-var='time'>11:54</var> PDT Investigating - We are observing issues with accessing the merchant portal and are currently investigating

Merchant Admin Access Degraded

Jun <var data-var='date'>29</var>, <var data-var='time'>11:40</var> PDT Resolved - This has been resolved and data for 6/28/26 is displaying as expected. Jun <var data-var='date'>29</var>, <var data-var='time'>07:32</var> PDT Identified - We have identified the source of the delay and a resolution is in progress. Jun <var data-var='date'>29</var>, <var data-var='time'>07:14</var> PDT Investigating - Analytics data for 6/28/26 is delayed on some dashboards and reports. Our team is currently working to ensure this is updated.

Delayed analytics data

Apr <var data-var='date'>29</var>, <var data-var='time'>14:37</var> PDT Resolved - This issue has been resolved. Apr <var data-var='date'>29</var>, <var data-var='time'>12:08</var> PDT Update - One of our upstream partners is experiencing an issue which may result in a delay or failure of webhooks. Our team is continuing to collaborate to resolve the issue. Apr <var data-var='date'>29</var>, <var data-var='time'>08:05</var> PDT Monitoring - One of our upstream partners is experiencing an issue which may result in a delay or failure of webhooks. Our team is collaborating to resolve the issue.

Third party provider webhook issue

Apr <var data-var='date'>23</var>, <var data-var='time'>10:00</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>23</var>, <var data-var='time'>09:37</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>23</var>, <var data-var='time'>09:14</var> PDT Investigating - We are currently investigating an issue with accessing the merchant portal.

Apr <var data-var='date'> 7</var>, <var data-var='time'>08:02</var> PDT Resolved - The issue with the Merchant Analytics data refresh is fixed. All data is now refreshed. Apr <var data-var='date'> 7</var>, <var data-var='time'>03:59</var> PDT Identified - Merchant Analytics daily data refresh is delayed; the issue has been identified, the fix is being implemented, and we expect all data to be refreshed at 10:00 AM ET.

Analytics daily refresh failed impacting data exports.

Feb <var data-var='date'>12</var>, <var data-var='time'>07:17</var> PST Resolved - This error has been resolved. Feb <var data-var='date'>12</var>, <var data-var='time'>06:59</var> PST Investigating - We are currently investigating an error on the Renewal Rate Dashboard

Renew Rate Dashboard Error

Dec <var data-var='date'>17</var>, <var data-var='time'>10:24</var> PST Resolved - This incident has been resolved. Dec <var data-var='date'>17</var>, <var data-var='time'>10:06</var> PST Monitoring - A fix has been implemented, and we are seeing full recovery. Dec <var data-var='date'>17</var>, <var data-var='time'>09:36</var> PST Update - We are starting to see some recovery and are continuing to work to get fully resolved. Dec <var data-var='date'>17</var>, <var data-var='time'>09:35</var> PST Update - We are starting to see resolution and are continuing to investigate. Dec <var data-var='date'>17</var>, <var data-var='time'>09:21</var> PST Investigating - We are currently seeing degraded admin accessibility in the merchant portal and are investigating.

Degraded Admin Accessibility

Dec <var data-var='date'>16</var>, <var data-var='time'>15:44</var> PST Resolved - This has been resolved. Dec <var data-var='date'>16</var>, <var data-var='time'>15:05</var> PST Monitoring - A fix has been implemented and we are seeing recovery. Dec <var data-var='date'>16</var>, <var data-var='time'>14:50</var> PST Update - We are still investigating reports of API degradation affecting several services, including product search within the Recharge admin and customer portal access issues for some users. Dec <var data-var='date'>16</var>, <var data-var='time'>14:11</var> PST Investigating - We are currently receiving reports of API degradation affecting several services, including product search within the Recharge admin for some users. Our team is actively investigating the issue.

API degradation across several services

Nov <var data-var='date'>12</var>, <var data-var='time'>16:36</var> PST Resolved - The root cause of this incident has been resolved. Those impacted will receive further communication. Nov <var data-var='date'>11</var>, <var data-var='time'>09:05</var> PST Update - At this time only a limited subset of stores are impacted and our team is working to address lingering issues. Store updates will continue to be made throughout the day. Nov <var data-var='date'>10</var>, <var data-var='time'>13:54</var> PST Update - We are continuing to work on a fix for this issue. Nov <var data-var='date'>10</var>, <var data-var='time'>10:11</var> PST Update - We are continuing to review and work on impacted charges. Nov <var data-var='date'>10</var>, <var data-var='time'>07:54</var> PST Update - A fix has been deployed. Our team is now working on cleanup of impacted charges. Nov <var data-var='date'> 9</var>, <var data-var='time'>11:32</var> PST Identified - The issue has been identified, and a fix is being implemented. Nov <var data-var='date'> 9</var>, <var data-var='time'>10:06</var> PST Investigating - We are currently investigating an issue impacting charge processing.

Issue with charge processing

Nov <var data-var='date'> 4</var>, <var data-var='time'>14:07</var> PST Resolved - We are observing full recovery and will continue monitoring. Nov <var data-var='date'> 4</var>, <var data-var='time'>13:25</var> PST Identified - We are aware of an issue impacting Sendgrid use in some stores. Our team is investigating.

Email Domain Authentication Issues

Oct <var data-var='date'>27</var>, <var data-var='time'>12:13</var> PDT Resolved - This has been resolved. Oct <var data-var='date'>23</var>, <var data-var='time'>06:42</var> PDT Identified - Data may be missing from email analytics for 10/22/25 on some stores. Additionally, this may cause some email analytic dashboard tiles to appear without values.

Missing Data in Email Analytics

Oct <var data-var='date'>20</var>, <var data-var='time'>15:05</var> PDT Resolved - This issue has been resolved and all data has been updated. Oct <var data-var='date'>20</var>, <var data-var='time'>06:38</var> PDT Identified - Due to a third party provider outage, there is some stale data displayed on the analytics dashboards for 10/19/25 and the drill down queries within the reports may not work as expected. Our team is monitoring the third party outage and recovery, and will be able to update the data once it is resolved.

Analytics Data Delayed for 10/19/25

Oct <var data-var='date'>16</var>, <var data-var='time'>14:54</var> PDT Resolved - This issue has been resolved. Oct <var data-var='date'>16</var>, <var data-var='time'>13:42</var> PDT Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'>16</var>, <var data-var='time'>13:25</var> PDT Investigating - We are receiving reports of some merchants experiencing an Internal Server Error while trying to complete the onboarding checklist. Our Engineering team is currently investigating this. In the meantime you can access your Recharge admin by amending the end of the URL to /merchant/home

Internal Server Error in the onboarding checklist

Oct <var data-var='date'>10</var>, <var data-var='time'>06:46</var> PDT Resolved - The issue has been resolved, and all data is up to date. Oct <var data-var='date'>10</var>, <var data-var='time'>06:45</var> PDT Monitoring - The issue has been resolved, and all data is up to date. Oct <var data-var='date'>10</var>, <var data-var='time'>05:09</var> PDT Identified - The issue has been identified and a fix is being implemented.

Analytics daily run data is impacted and not refreshed properly

Oct <var data-var='date'> 9</var>, <var data-var='time'>07:50</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'> 9</var>, <var data-var='time'>03:40</var> PDT Identified - The issue with the Analytics drill-down data has been resolved. All reports/exports should be working as expected.

Analytic drill-down data is unavailable

Sep <var data-var='date'>30</var>, <var data-var='time'>05:23</var> PDT Resolved - Data cleanup has been completed. This issue is now fully resolved. Sep <var data-var='date'>26</var>, <var data-var='time'>17:13</var> PDT Update - A fix has been implemented, and the issue is now resolved. Our team is continuing to work on data cleanup. Sep <var data-var='date'>26</var>, <var data-var='time'>14:35</var> PDT Monitoring - A fix has been implemented and we are monitoring results. Sep <var data-var='date'>26</var>, <var data-var='time'>14:34</var> PDT Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'>26</var>, <var data-var='time'>13:57</var> PDT Investigating - We are an investigating an issues affecting some Rewards flows and email marketing consent synchronization.

Delayed processing of some Rewards flows

Sep <var data-var='date'>29</var>, <var data-var='time'>16:10</var> PDT Resolved - This issue has been resolved. Sep <var data-var='date'>29</var>, <var data-var='time'>15:26</var> PDT Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'>29</var>, <var data-var='time'>14:37</var> PDT Investigating - We are receiving reports of some merchants experiencing an Internal Server Error while trying to complete the onboarding checklist. Our Engineering team is currently investigating this. In the meantime, you can access your Recharge admin by amending the end of the URL to /merchant/home.

Sep <var data-var='date'>25</var>, <var data-var='time'>08:50</var> PDT Resolved - This issue is now resolved and data for 9/24/25 is displayed on the home and analytics pages as expected. Sep <var data-var='date'>25</var>, <var data-var='time'>08:50</var> PDT Update - This issue is now resolved and data for 9/24/25 is displayed on the home and analytics pages as expected. Sep <var data-var='date'>25</var>, <var data-var='time'>05:07</var> PDT Identified - The issue has been identified and a fix is being implemented.

Stale Analytics Data

Sep <var data-var='date'>18</var>, <var data-var='time'>12:37</var> PDT Resolved - This issue is now resolved and data for 9/17/25 is now displaying as expected on the analytics dashboards. Sep <var data-var='date'>18</var>, <var data-var='time'>07:52</var> PDT Identified - We have identified the issue and are working on a fix. Sep <var data-var='date'>18</var>, <var data-var='time'>07:49</var> PDT Investigating - Our team has identified that some analytics dashboards are reflecting stale data for 9/17/25. We are working to identify the issue and update the data.

Stale data for 9/17/25 on some analytics dashboards

Sep <var data-var='date'>13</var>, <var data-var='time'>20:00</var> PDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>13</var>, <var data-var='time'>19:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>11</var>, <var data-var='time'>13:00</var> PDT Scheduled - Recharge will undergo maintenance on Saturday, September 13, 2025 between 10:00 PM ET and 11:00 PM ET, with up to 5 minutes of temporary service disruption. During this window, transactions and merchant portal access will be unavailable, and customers may briefly be unable to access their portals. This update includes additional work on our CloudSQL tier to resolve an issue that followed the August 16 maintenance. The changes are designed to strengthen the stability and performance of the Recharge platform. We’ve scheduled the update during a low-traffic period and don’t anticipate more than a few minutes of disruption. Updates will be posted here on our status page, and our support team is available 24/7 should you have any questions.

Required Maintenance: Sept 13, 2025

Sep <var data-var='date'>10</var>, <var data-var='time'>14:53</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'>10</var>, <var data-var='time'>14:25</var> PDT Monitoring - The issue has been resolved and all stores should now see recovery. Our team will continue to monitor services. Sep <var data-var='date'>10</var>, <var data-var='time'>14:13</var> PDT Identified - The issue has been identified and stores should be seeing recovery. We will continue to provide updates. Sep <var data-var='date'>10</var>, <var data-var='time'>14:00</var> PDT Investigating - We are investigating an issue affecting the Merchant Portal and Customer Portal. We will continue to provide updates as we review.

Merchant Admin Outage

Sep <var data-var='date'> 5</var>, <var data-var='time'>10:04</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'> 3</var>, <var data-var='time'>17:35</var> PDT Monitoring - We are seeing recovery and Recharge is continuing to take steps to mitigate the impact while the fix is being implemented by the shipping rate partner. Sep <var data-var='date'> 3</var>, <var data-var='time'>13:48</var> PDT Update - The issue has been identified as a result of incomplete external shipping rate response data being received on some stores. Recharge is taking steps to mitigate the impact while the fix is being implemented by the shipping rate partner. Sep <var data-var='date'> 3</var>, <var data-var='time'>12:29</var> PDT Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'> 3</var>, <var data-var='time'>10:35</var> PDT Investigating - We are currently investigating issues with shipping rates being applied on some stores.

Shipping Rate Issues

Aug <var data-var='date'>18</var>, <var data-var='time'>13:51</var> PDT Resolved - This incident has been resolved since 11:10 AM ET when our provider rolled back an upgrade. We continued monitoring and have observed full recovery. Aug <var data-var='date'>18</var>, <var data-var='time'>09:28</var> PDT Monitoring - A fix has been implemented and we are continuing to monitor the results. Aug <var data-var='date'>18</var>, <var data-var='time'>01:49</var> PDT Investigating - We are currently investigating this issue. Aug <var data-var='date'>18</var>, <var data-var='time'>01:30</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>18</var>, <var data-var='time'>01:10</var> PDT Identified - Issues with the merchant portal UI

Getting timeouts (504 status) from the merchant and customer portal UI

Aug <var data-var='date'>16</var>, <var data-var='time'>20:00</var> PDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>16</var>, <var data-var='time'>19:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>12</var>, <var data-var='time'>07:20</var> PDT Scheduled - Recharge will undergo required maintenance on Saturday, August 16, 2025 between 10:00 PM ET and 11:00 PM ET, resulting in up to 5 minutes of service disruption to the Recharge application. During this time, you cannot process transactions or access your merchant portal. Additionally, your customers will experience temporary unavailability of their customer portals. This maintenance is required by our service provider to improve stability and performance, and we’ve scheduled at a time to minimize impact to our merchants. Throughout the scheduled maintenance, we’ll post updates to our status page so merchants can stay up to date. As always, our support teams are available 24/7 and can assist with any questions during this time.

Is Recharge down?

Recharge status is UP

Lastest published events

Upcoming Charge Notification Delay

Merchant Admin Access Degraded

Delayed analytics data

Recharge Services, Components and Regions

Recent Recharge events

Upcoming Charge Notification Delay

Merchant Admin Access Degraded

Delayed analytics data

Third party provider webhook issue

Merchant Admin Access Degraded

Analytics daily refresh failed impacting data exports.