Jul <var data-var='date'>16</var>, <var data-var='time'>07:44</var> UTC Resolved - Our external provider has confirmed the incident has been resolved. Users can log in to the application and use encryption services. Jul <var data-var='date'>16</var>, <var data-var='time'>07:32</var> UTC Monitoring - A fix has been implemented. We will continue monitoring for any changes. Jul <var data-var='date'>16</var>, <var data-var='time'>07:11</var> UTC Update - Seald are continuing to investigate this issue - https://status.seald.io/ Jul <var data-var='date'>16</var>, <var data-var='time'>06:52</var> UTC Investigating - Issues with our external encryption provider Seald are impacting both login and application usage. Probleme bei unserem externen Verschlüsselungsanbieter Seald beeinträchtigen sowohl die Anmeldung als auch die Nutzung der Anwendung. Es wird aktiv an der Behebung des Problems gearbeitet. Wir bitten Sie für die Unannehmlichkeiten um Entschuldigung.

Users unable to log in or use encryption functionality

Jul <var data-var='date'>13</var>, <var data-var='time'>06:00</var> UTC Resolved - Issues with our external encryption provider Seald impacted both login and application usage - https://status.seald.io/ Probleme bei unserem externen Verschlüsselungsanbieter Seald haben sowohl die Anmeldung als auch die Nutzung der Anwendung beeinträchtigt - https://status.seald.io

Apr <var data-var='date'>16</var>, <var data-var='time'>10:19</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>16</var>, <var data-var='time'>10:02</var> UTC Monitoring - The problem has been resolved by our external provider. We will continue monitoring for any further issues. Das Problem wurde von unserem externen Dienstleister behoben. Wir werden die Situation weiterhin beobachten und auf eventuelle weitere Probleme achten. Apr <var data-var='date'>16</var>, <var data-var='time'>09:47</var> UTC Investigating - We have issues with our external encryption provider Seald which is impacting login and application usage. Wir haben Probleme mit unserem externen Verschlüsselungsanbieter Seald, was sich auf die Anmeldung und die Nutzung der Anwendung auswirkt.

Issues with external encryption provider

Nov <var data-var='date'> 5</var>, <var data-var='time'>09:24</var> UTC Resolved - Our external provider has confirmed the incident has been resolved. Confirmation codes are being sent out again and users can log in to the application. Nov <var data-var='date'> 5</var>, <var data-var='time'>08:06</var> UTC Monitoring - The issue appears to have been resolved. We will continue monitoring for any changes. Nov <var data-var='date'> 5</var>, <var data-var='time'>06:27</var> UTC Investigating - Users are currently unable to log in due to a disruption with one of our external providers - https://status.seald.io/ Aufgrund einer externen Störung außerhalb unserer Kontrolle können aktuell keine Bestätigungscodes für die Anmeldung bei Recare versendet werden. Es wird aktiv an der Behebung des Problems gearbeitet. Wir bitten Sie für die Unannehmlichkeiten um Entschuldigung.

Users unable to log in

Aug <var data-var='date'>29</var>, <var data-var='time'>15:08</var> UTC Resolved - This incident has been resolved. Confirmation codes are being sent out again. Aug <var data-var='date'>29</var>, <var data-var='time'>14:39</var> UTC Monitoring - A fix has been implemented and we are currently monitoring the issue. Aug <var data-var='date'>29</var>, <var data-var='time'>14:23</var> UTC Investigating - Users are currently unable to log in due to a disruption with one of our external providers - https://status.seald.io/. Aufgrund einer externen Störung außerhalb unserer Kontrolle können aktuell keine Bestätigungscodes für die Anmeldung bei Recare versendet werden. Es wird aktiv an der Behebung des Problems gearbeitet. Wir bitten Sie für die Unannehmlichkeiten um Entschuldigung.

Apr <var data-var='date'>17</var>, <var data-var='time'>10:36</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>17</var>, <var data-var='time'>07:43</var> UTC Monitoring - Our provider has implemented a fix and is monitoring the issue Apr <var data-var='date'>17</var>, <var data-var='time'>07:39</var> UTC Update - The provider has identified the issue and is looking into a fix - https://status.seald.io/ Apr <var data-var='date'>17</var>, <var data-var='time'>09:20</var> UTC Update - We are awaiting feedback from one of our providers. We will provide updates when we receive new information. Apr <var data-var='date'>17</var>, <var data-var='time'>06:26</var> UTC Investigating - We are currently investigating an issue where users are unable to log in since the email with the confirmation code is not being sent out. Aufgrund einer externen Störung außerhalb unserer Kontrolle können aktuell keine Bestätigungscodes für die Anmeldung bei Recare versendet werden. Es wird aktiv an der Behebung des Problems gearbeitet. Wir bitten Sie für die Unannehmlichkeiten um Entschuldigung.

Sep <var data-var='date'>10</var>, <var data-var='time'>08:40</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>10</var>, <var data-var='time'>08:30</var> UTC Update - We are continuing to monitor for any further issues. Sep <var data-var='date'>10</var>, <var data-var='time'>08:23</var> UTC Monitoring - A fix has been implemented and we are currently monitoring the issue. Sep <var data-var='date'>10</var>, <var data-var='time'>06:39</var> UTC Investigating - We are currently investigating an issue preventing users from logging into the application.

Nov <var data-var='date'>30</var>, <var data-var='time'>13:26</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>30</var>, <var data-var='time'>11:30</var> UTC Monitoring - The recovery was successful and we are currently monitoring for any further issues. Nov <var data-var='date'>30</var>, <var data-var='time'>08:29</var> UTC Identified - Wir haben heute Morgen um 7:00 Uhr festgestellt, dass die Datenbank der Recare-Plattform nach einem routinemäßigen System-Upgrade nicht erreichbar ist und die Nutzung unserer Lösungen verhindert. Für die Sicherheit Ihrer Daten besteht dadurch keine Gefährdung. Wir haben umgehend die erforderlichen Schritte zur Wiederherstellung der Datenbank eingeleitet. Leider werden wir die Datenbank nur in einer früheren Version wiederherstellen können (von Mittwoch, 29. November 2023, 19:30 Uhr). Derzeit dauert die Wiederherstellung an. Wir arbeiten mit Hochdruck daran, die Plattform so schnell wie möglich wieder verfügbar zu machen. Today morning at 7:00 a.m we discovered, that the database of the Recare platform is corrupted after a routine system upgrade and prevents the use of our solutions. This does not pose any risk to the security of your data. We have immediately taken the necessary steps to restore the database. Unfortunately, we will only be able to restore the database to an earlier version (from Wednesday, November 29, 2023, 7.30 p.m.). The recovery is currently ongoing. We are working hard to make the platform available again as soon as possible. Nov <var data-var='date'>30</var>, <var data-var='time'>07:00</var> UTC Investigating - We are currently investigating an issue with the database which is preventing users from using our applications.

Database Issues

Nov <var data-var='date'>17</var>, <var data-var='time'>11:30</var> UTC Resolved - T-System's status page shows that everything has been resolved Nov <var data-var='date'>17</var>, <var data-var='time'>10:42</var> UTC Monitoring - Services seem operational again although T-Systems's status page still shows issues. We're monitoring Nov <var data-var='date'>17</var>, <var data-var='time'>09:31</var> UTC Identified - https://status.otc-service.com/

Our infrastructure provider is having an outage - all apps are down

Nov <var data-var='date'>16</var>, <var data-var='time'>08:46</var> UTC Resolved - We do not see any login errors. Nov <var data-var='date'>16</var>, <var data-var='time'>08:37</var> UTC Monitoring - A fix has been deployed by our vendor, we're making sure that everything is working correctly. Nov <var data-var='date'>16</var>, <var data-var='time'>08:27</var> UTC Update - We are continuing to work on a fix for this issue. Nov <var data-var='date'>16</var>, <var data-var='time'>08:27</var> UTC Identified - One of vendors has an infrastructure issue, preventing our users from logging in. They are actively working on the problem and we are in close contact with them.

Is Recare down?

Recare status is UP

Lastest published events

Users unable to log in or use encryption functionality

Users unable to log in or use encryption functionality

Issues with external encryption provider

Recare Services, Components and Regions

Recent Recare events

Users unable to log in or use encryption functionality

Users unable to log in or use encryption functionality

Issues with external encryption provider

Users unable to log in

Users unable to log in

Users unable to log in