Aug <var data-var='date'>21</var>, <var data-var='time'>11:21</var> PDT Resolved - We have re-indexed the search and performance has improved. Please e-mail support@readme.com if you're still seeing issues with search Aug <var data-var='date'>21</var>, <var data-var='time'>09:36</var> PDT Identified - We are currently experiencing slow search results across customer hubs

Slow search within customer hubs

Jul <var data-var='date'>24</var>, <var data-var='time'>06:37</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>24</var>, <var data-var='time'>05:22</var> PDT Monitoring - Experiencing degraded performance due to third-party infrastructure issues. We are monitoring this situation and working to maintain stability on our end.

Degraded performance due to third-party infrastructure issues

Jun <var data-var='date'>17</var>, <var data-var='time'>11:10</var> PDT Resolved - This incident was resolved and normal site function has been resolved Jun <var data-var='date'>17</var>, <var data-var='time'>08:28</var> PDT Investigating - We are currently investigating an incident related to API Reference pages.

API Reference Degradation

Jun <var data-var='date'> 8</var>, <var data-var='time'>12:45</var> PDT Completed - Maintenance has completed. Jun <var data-var='date'> 8</var>, <var data-var='time'>11:10</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 8</var>, <var data-var='time'>11:09</var> PDT Scheduled - Bi-directional sync is currently undergoing extended maintenance. Content syncing may be delayed. Any changes queued during this window will sync automatically once service is restored, in the order they were received.

Bi-directional sync maintenance

Jun <var data-var='date'> 1</var>, <var data-var='time'>11:16</var> PDT Resolved - Our systems have been stable since Friday, May 29th. We're monitoring closely and improving spike detection to prevent recurrence and adding proactive capacity monitoring to detect admin dashboard degradation before it impacts customers. Full root cause analysis coming soon. Thanks for your patience and understanding. May <var data-var='date'>29</var>, <var data-var='time'>11:36</var> PDT Update - Systems remain stable and our team continues to deploy targeted fixes. Work is ongoing to address degraded read performance across the system, including serving all 404s from cache. We’ll be actively monitoring over the weekend, and we will provide a full RCA next week. May <var data-var='date'>29</var>, <var data-var='time'>10:03</var> PDT Update - Systems remain stable, and we are continuing to monitor the situation. Bi-directional sync was on a maintenance job from 9:50 - 11:59 AM (ET) and is now operational. May <var data-var='date'>28</var>, <var data-var='time'>18:49</var> PDT Update - Systems remain stable. Improvements and fixes have been rolled out and we are continuing to monitor. May <var data-var='date'>28</var>, <var data-var='time'>13:04</var> PDT Update - Systems appear stable and we are actively rolling out a series of fixes. We will continue to monitor and provide updates May <var data-var='date'>28</var>, <var data-var='time'>10:53</var> PDT Update - We are receiving reports of degraded performance and are actively investigating. We will provide updates as more information becomes available. May <var data-var='date'>28</var>, <var data-var='time'>08:33</var> PDT Update - We are continuing to monitor for any further issues. May <var data-var='date'>28</var>, <var data-var='time'>08:27</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>28</var>, <var data-var='time'>07:35</var> PDT Update - Systems are getting back up. We're continuing to work on a permanent fix for this issue. May <var data-var='date'>28</var>, <var data-var='time'>06:43</var> PDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>28</var>, <var data-var='time'>06:40</var> PDT Investigating - We're actively investigating this issue.

Refactored Hubs Down

May <var data-var='date'>27</var>, <var data-var='time'>15:37</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>27</var>, <var data-var='time'>13:54</var> PDT Update - Performance and loading is still being affected, and we're in the process of rolling out fixes May <var data-var='date'>27</var>, <var data-var='time'>11:02</var> PDT Monitoring - Performance has improved, but we're still investigating the issue. May <var data-var='date'>27</var>, <var data-var='time'>10:47</var> PDT Update - We are continuing to investigate this issue. May <var data-var='date'>27</var>, <var data-var='time'>10:43</var> PDT Investigating - We are seeing some slow performance, possibly 500 errors. investigating May <var data-var='date'>27</var>, <var data-var='time'>10:17</var> PDT Update - Updated 6/3: A routine configuration update coincided with the downtime window, which led us to initially identify it as the cause. Further investigation confirmed the two were unrelated. See the postmortem for full details. May <var data-var='date'>27</var>, <var data-var='time'>10:08</var> PDT Update - We are monitoring the issue. May <var data-var='date'>27</var>, <var data-var='time'>08:57</var> PDT Monitoring - We're slowly recovering and monitoring the situation. May <var data-var='date'>27</var>, <var data-var='time'>07:52</var> PDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>27</var>, <var data-var='time'>06:51</var> PDT Investigating - We are currently investigating this issue.

ReadMe Refactored Outage

May <var data-var='date'>26</var>, <var data-var='time'>20:54</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>26</var>, <var data-var='time'>10:49</var> PDT Monitoring - We have identified and quickly fixed the issue and are currently investigating a more thorough fix May <var data-var='date'>26</var>, <var data-var='time'>10:41</var> PDT Investigating - We are experiencing slow performance across customer hubs

Slow performance across customer hubs

May <var data-var='date'>26</var>, <var data-var='time'>08:37</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>26</var>, <var data-var='time'>07:26</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>26</var>, <var data-var='time'>06:39</var> PDT Investigating - We are currently investigating this issue.

Degraded performance across Admin Hubs

May <var data-var='date'>12</var>, <var data-var='time'>14:10</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>12</var>, <var data-var='time'>12:38</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>12</var>, <var data-var='time'>07:15</var> PDT Identified - We are investigating slowness across hubs.

May <var data-var='date'>11</var>, <var data-var='time'>11:34</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>11</var>, <var data-var='time'>10:08</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>11</var>, <var data-var='time'>09:03</var> PDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>11</var>, <var data-var='time'>08:43</var> PDT Investigating - We are currently investigating this issue.

May <var data-var='date'> 7</var>, <var data-var='time'>20:18</var> PDT Resolved - This incident has been resolved. May <var data-var='date'> 7</var>, <var data-var='time'>20:02</var> PDT Monitoring - We have deployed the fix and are monitoring the results May <var data-var='date'> 7</var>, <var data-var='time'>17:40</var> PDT Identified - We have identified the issue preventing the changelog creation page from rendering correctly, and we are working on a fix May <var data-var='date'> 7</var>, <var data-var='time'>16:43</var> PDT Investigating - We are currently investigating an issue creating changelogs

Issues Creating New Changelogs

Apr <var data-var='date'>28</var>, <var data-var='time'>12:31</var> PDT Resolved - Branches and versions can now be created successfully Apr <var data-var='date'>28</var>, <var data-var='time'>12:02</var> PDT Identified - We have identified the issue and are currently looking into a fix Apr <var data-var='date'>28</var>, <var data-var='time'>11:38</var> PDT Investigating - We are currently investigating an issue where customers are unable to create branches

Creating branches is resulting in 500 errors

Apr <var data-var='date'>24</var>, <var data-var='time'>08:11</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>24</var>, <var data-var='time'>06:42</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>24</var>, <var data-var='time'>05:29</var> PDT Update - We are continuing to investigate this issue. Apr <var data-var='date'>24</var>, <var data-var='time'>05:17</var> PDT Investigating - We are currently investigating this issue.

Service disruption

Apr <var data-var='date'>22</var>, <var data-var='time'>09:36</var> PDT Resolved - Issues with admin requests have been resolved. Apr <var data-var='date'>22</var>, <var data-var='time'>07:59</var> PDT Update - Fix has been applied and admin requests have recovered. We are continuing to monitor for any further issues. Apr <var data-var='date'>22</var>, <var data-var='time'>07:56</var> PDT Update - Admin dashboard is recovering and we are continuing to monitor for further issues. Apr <var data-var='date'>22</var>, <var data-var='time'>07:53</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>22</var>, <var data-var='time'>07:40</var> PDT Identified - An issue has been identified with a third-party provider. A fix is being implemented. Apr <var data-var='date'>22</var>, <var data-var='time'>07:35</var> PDT Investigating - We are currently investigating downtime impacting admin users.

Admin downtime

Apr <var data-var='date'>21</var>, <var data-var='time'>20:43</var> PDT Resolved - Fix has been implemented and performance has stabilized. Apr <var data-var='date'>21</var>, <var data-var='time'>20:08</var> PDT Identified - We've discovered the issue and have implemented a quick fix Apr <var data-var='date'>21</var>, <var data-var='time'>19:59</var> PDT Investigating - We are currently investigating performance issues across the platform.

Slow performance, increased 500 errors upon page load

Apr <var data-var='date'>20</var>, <var data-var='time'>14:20</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>20</var>, <var data-var='time'>14:16</var> PDT Monitoring - Performance has returned to normal, and we are continuing to monitor. Apr <var data-var='date'>20</var>, <var data-var='time'>13:05</var> PDT Identified - The admin interface is experiencing slower than expected response times.

Increased Admin Response Times

Apr <var data-var='date'>16</var>, <var data-var='time'>12:25</var> PDT Resolved - Performance has stabilized and we are no longer returning errors upon loading pages. Apr <var data-var='date'>16</var>, <var data-var='time'>09:57</var> PDT Monitoring - We've stabilized our platform and our response times have improved. We are currently monitoring the situation. Apr <var data-var='date'>16</var>, <var data-var='time'>09:07</var> PDT Investigating - We are getting reports of slow performance and 500 errors when loading pages

Slow performance / 500 error pages

Apr <var data-var='date'>15</var>, <var data-var='time'>16:34</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>15</var>, <var data-var='time'>10:39</var> PDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>15</var>, <var data-var='time'>10:18</var> PDT Investigating - We are currently investigating slow loading pages across our platform

Slow page performance

Apr <var data-var='date'> 8</var>, <var data-var='time'>14:47</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'> 8</var>, <var data-var='time'>11:11</var> PDT Investigating - We are currently investigating the issue. Discussion posts can be edited, but navigating them may result in a 500 error.

Discussion posts throwing 500 errors

Mar <var data-var='date'>31</var>, <var data-var='time'>14:56</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>31</var>, <var data-var='time'>14:54</var> PDT Update - We are continuing to investigate this issue. Mar <var data-var='date'>31</var>, <var data-var='time'>14:53</var> PDT Update - We are continuing to investigate this issue. Mar <var data-var='date'>31</var>, <var data-var='time'>14:41</var> PDT Update - We are continuing to investigate this issue. Mar <var data-var='date'>31</var>, <var data-var='time'>14:32</var> PDT Investigating - We are currently investigating this issue.

Readme high response times.

Mar <var data-var='date'>30</var>, <var data-var='time'>07:59</var> PDT Resolved - You should be able to save again! Mar <var data-var='date'>30</var>, <var data-var='time'>07:56</var> PDT Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>30</var>, <var data-var='time'>07:53</var> PDT Investigating - We're currently seeing intermittent errors with saving pages.

Issues with saving MDX

Dec <var data-var='date'>19</var>, <var data-var='time'>19:03</var> PST Resolved - This incident has been resolved. Dec <var data-var='date'>19</var>, <var data-var='time'>18:31</var> PST Update - We are continuing to monitor for any further issues. Dec <var data-var='date'>19</var>, <var data-var='time'>18:07</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'>19</var>, <var data-var='time'>17:41</var> PST Update - We are continuing to investigate this issue. Dec <var data-var='date'>19</var>, <var data-var='time'>17:40</var> PST Investigating - We are currently investigating this issue.

ReadMe Hub Down

Dec <var data-var='date'> 5</var>, <var data-var='time'>02:10</var> PST Resolved - This has now been resolved upstream. Dec <var data-var='date'> 5</var>, <var data-var='time'>01:27</var> PST Monitoring - Our CDN provider (Cloudflare) had an outage causing disruption across all dash and hubs. We're monitoring now but things seem to have started to come back online.

Dash and Hub Outage

Nov <var data-var='date'>18</var>, <var data-var='time'>07:09</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>05:27</var> PST Monitoring - Cloudflare is experiencing an outage and we are monitoring the effects on ReadMe https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

Cloudflare outage

Oct <var data-var='date'>30</var>, <var data-var='time'>08:55</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'>30</var>, <var data-var='time'>08:24</var> PDT Investigating - Attempting to create a branch in ReadMe returns a 500.

Is ReadMe down?

ReadMe status is UP

Lastest published events

Slow search within customer hubs

Degraded performance due to third-party infrastructure issues

API Reference Degradation

ReadMe Services, Components and Regions

Recent ReadMe events

Slow search within customer hubs

Degraded performance due to third-party infrastructure issues

API Reference Degradation

Bi-directional sync maintenance

Refactored Hubs Down

ReadMe Refactored Outage