Jul <var data-var='date'>23</var>, <var data-var='time'>09:04</var> AEST Resolved - A fix has been implemented and custom domains are working for all customers. Jul <var data-var='date'>23</var>, <var data-var='time'>08:47</var> AEST Identified - The cause of the issue has been identified and we are working with a vendor to resolve the issue Jul <var data-var='date'>23</var>, <var data-var='time'>08:11</var> AEST Investigating - We are currently investigating an issue for some visitors to custom domain pages that presents a DNS_PROBE_FINISHED_NXDOMAIN error.

Degraded Custom Pages

Jun <var data-var='date'> 5</var>, <var data-var='time'>15:32</var> AEST Resolved - Published Qwilr Pages have been restored Jun <var data-var='date'> 5</var>, <var data-var='time'>15:12</var> AEST Investigating - We are experiencing an issue with published Qwilr Pages on a custom domain. Our team are currently investigating.

Custom Domains - Published Qwilr Pages

May <var data-var='date'>21</var>, <var data-var='time'>08:04</var> AEST Resolved - The issue has been resolved. SSO logins are working as expected. May <var data-var='date'>21</var>, <var data-var='time'>07:50</var> AEST Update - A fix has been deployed and we are monitoring. May <var data-var='date'>21</var>, <var data-var='time'>07:11</var> AEST Identified - We have identified an issue that is causing new Single Sign On logins to be denied. This only affects new logins, existing logins will not be affected. A fix is being deployed.

SSO Login Errors

May <var data-var='date'>19</var>, <var data-var='time'>10:00</var> AEST Resolved - Certificates used for HTTPS on Custom Domains may not have been correctly registered for customers using this feature. Visitors to those pages may have received a security warning in their browser.

HTTPS Certificates degraded

Apr <var data-var='date'> 2</var>, <var data-var='time'>09:00</var> AEDT Resolved - During scheduled maintenance, some users may have received “comment resolved” email notifications. These were sent in error — no comments were resolved, and no data was modified. This was not a security incident. The root cause has been identified and we are updating the system to prevent this occurring again. We apologise for any inconvenience.

Unexpected Email Notifications

Mar <var data-var='date'>17</var>, <var data-var='time'>07:27</var> AEDT Resolved - This incident has been resolved. Mar <var data-var='date'>17</var>, <var data-var='time'>07:25</var> AEDT Monitoring - Fix has been deployed, we will continue monitoring. Mar <var data-var='date'>17</var>, <var data-var='time'>07:00</var> AEDT Update - We are continuing to work on a fix for this issue. Mar <var data-var='date'>17</var>, <var data-var='time'>06:48</var> AEDT Identified - The cause has been identified and a fix is being deployed Mar <var data-var='date'>17</var>, <var data-var='time'>06:43</var> AEDT Investigating - We are investigating the issue

Analytics Not Being Processed

Mar <var data-var='date'> 4</var>, <var data-var='time'>10:38</var> AEDT Resolved - A fix has been deployed and resolved the issue for custom-domains. Mar <var data-var='date'> 4</var>, <var data-var='time'>10:25</var> AEDT Identified - The issue has been identified with an authentication provider and we are implementing a fix. Mar <var data-var='date'> 4</var>, <var data-var='time'>10:22</var> AEDT Investigating - We are currently investigating a partial outage for those using our custom-domain feature.

Custom Domains - Unresponsive

Feb <var data-var='date'>20</var>, <var data-var='time'>03:30</var> AEDT Resolved - Some pages were degraded after an upstream authentication provider for Qwilr Public Pages experienced an outage. During this time access to some custom domain pages was not available.

Public Pages - Degraded Access

Dec <var data-var='date'> 5</var>, <var data-var='time'>20:23</var> AEDT Resolved - This incident has been resolved. Dec <var data-var='date'> 5</var>, <var data-var='time'>20:12</var> AEDT Monitoring - We are experiencing a full outage on pages.qwilr.com. We have identified that the issues is caused by our external DNS provider and we are monitoring.

Full outage of pages.qwilr.com

Nov <var data-var='date'>19</var>, <var data-var='time'>01:53</var> AEDT Resolved - This incident has been resolved. Nov <var data-var='date'>19</var>, <var data-var='time'>00:59</var> AEDT Update - The 3rd party has identified the issue and is looking to restore services. Nov <var data-var='date'>18</var>, <var data-var='time'>23:58</var> AEDT Update - We are continuing to monitor the issue with the 3rd party. Nov <var data-var='date'>18</var>, <var data-var='time'>23:20</var> AEDT Monitoring - Identified a issue with a third party service. We are monitoring.

Degraded service

Oct <var data-var='date'>23</var>, <var data-var='time'>20:10</var> AEDT Resolved - A fix has been deployed and we are seeing no further degradation. Oct <var data-var='date'>23</var>, <var data-var='time'>19:10</var> AEDT Update - We are seeing improved performance as the fix is being deployed. Will continue monitoring. Oct <var data-var='date'>23</var>, <var data-var='time'>17:53</var> AEDT Update - A fix is being deployed. We will continue monitoring and advise when resolved. Oct <var data-var='date'>23</var>, <var data-var='time'>17:10</var> AEDT Update - We continue to monitor the Cloud Provider's resolution steps for the degradation. Oct <var data-var='date'>23</var>, <var data-var='time'>15:45</var> AEDT Monitoring - Qwilr has identified an issue with our Published Qwilr Pages due to degraded Cloud Provider. We are monitoring.

Degraded Performance

Aug <var data-var='date'>30</var>, <var data-var='time'>14:23</var> AEST Resolved - This incident has been resolved. Aug <var data-var='date'>30</var>, <var data-var='time'>14:18</var> AEST Update - We are continuing to monitor for any further issues. Aug <var data-var='date'>30</var>, <var data-var='time'>14:18</var> AEST Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>30</var>, <var data-var='time'>14:06</var> AEST Update - We are continuing to work on a fix for this issue. Aug <var data-var='date'>30</var>, <var data-var='time'>12:26</var> AEST Identified - The issue has been identified and a fix is being deployed.

Delays to notifications and search results

Jun <var data-var='date'>26</var>, <var data-var='time'>17:16</var> AEST Resolved - Services are restored and pages on Custom Domains are accessible. Jun <var data-var='date'>26</var>, <var data-var='time'>17:06</var> AEST Monitoring - Services are being restored. We are monitoring. Jun <var data-var='date'>26</var>, <var data-var='time'>16:52</var> AEST Identified - Access to Qwilr pages on custom-domains are being disrupted by a third-party provider. We are working with the provider to resolve the issue. Jun <var data-var='date'>26</var>, <var data-var='time'>16:41</var> AEST Investigating - We've still investigating the causes of these issues. We'll update as soon as we have a solution.

Disruption affecting Qwilr Pages

Jun <var data-var='date'>13</var>, <var data-var='time'>06:00</var> AEST Resolved - Cloudflare, a network and security service provider to Qwilr, experienced intermittent failures for some of their services. This had a flow on effect that degraded some of the Qwilr Platform.

Service Degradation - Cloudflare Outage

Mar <var data-var='date'>26</var>, <var data-var='time'>15:14</var> AEDT Resolved - The cause has been identified, and a fix deployed. Mar <var data-var='date'>26</var>, <var data-var='time'>14:55</var> AEDT Investigating - We are currently investigating an issue with published Qwilr pages experiencing an outage.

Published Qwilr Pages outage

Mar <var data-var='date'>21</var>, <var data-var='time'>15:25</var> AEDT Resolved - This incident has been resolved. Mar <var data-var='date'>21</var>, <var data-var='time'>11:59</var> AEDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>21</var>, <var data-var='time'>11:19</var> AEDT Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>21</var>, <var data-var='time'>10:53</var> AEDT Investigating - We are currently investigating this issue.

Increase in PDF generation errors

Jan <var data-var='date'>24</var>, <var data-var='time'>02:12</var> AEDT Resolved - This incident has been resolved. Jan <var data-var='date'>24</var>, <var data-var='time'>01:41</var> AEDT Monitoring - Services are recovering and appears that everything is operational again. Jan <var data-var='date'>24</var>, <var data-var='time'>00:47</var> AEDT Identified - The issue has been identified and we are testing solutions. Jan <var data-var='date'>24</var>, <var data-var='time'>00:14</var> AEDT Investigating - We are currently investigating a degradation in a few in-app features. Though editing and published pages are unaffected.

Some service degradation

Oct <var data-var='date'>10</var>, <var data-var='time'>11:05</var> AEDT Resolved - The issue causing notifications and automations to be delayed has been resolved so that this will not happen in the future. Oct <var data-var='date'>10</var>, <var data-var='time'>09:15</var> AEDT Identified - The issue has been identified, and a fix is being investigated Oct <var data-var='date'>10</var>, <var data-var='time'>08:49</var> AEDT Investigating - We are currently investigating the issue

Delayed notifications and automations

Oct <var data-var='date'> 8</var>, <var data-var='time'>10:30</var> AEDT Resolved - A deployment issue triggered a configuration mismatch in production. We've released a fix and should now be using the correct values. Oct <var data-var='date'> 8</var>, <var data-var='time'>10:26</var> AEDT Identified - We've identified the issue and should have a fix rolling out soon Oct <var data-var='date'> 8</var>, <var data-var='time'>10:02</var> AEDT Investigating - We are currently investigating this issue.

Outage in main qwilr app detected

Jun <var data-var='date'>26</var>, <var data-var='time'>17:43</var> AEST Resolved - The Qwilr app and Qwilr pages are now operating as usual. This incident is resolved. Jun <var data-var='date'>26</var>, <var data-var='time'>17:12</var> AEST Update - We are still experiencing an outage with connections to the Qwilr app and Qwilr pages. We are continuing to investigate the issue. Jun <var data-var='date'>26</var>, <var data-var='time'>15:55</var> AEST Update - We are continuing to investigate this issue. Jun <var data-var='date'>26</var>, <var data-var='time'>15:45</var> AEST Investigating - We are experiencing a partial outage with connections to the Qwilr app and Qwilr pages. We are currently investigating this issue.

Outage with Qwilr app and Qwilr pages

Feb <var data-var='date'> 9</var>, <var data-var='time'>15:01</var> AEDT Resolved - This incident has been resolved. Feb <var data-var='date'> 8</var>, <var data-var='time'>19:53</var> AEDT Monitoring - A fix has been implemented and we're monitoring the results. Any new changes made to Qwilr pages and blocks will show up in the search now. Some of the changes that were made in the last 12 hours may not appear in the search yet. Feb <var data-var='date'> 8</var>, <var data-var='time'>13:06</var> AEDT Identified - We are implementing a fix currently for this and expect it to be fully resolved for new pages and blocks within the next few hours. Feb <var data-var='date'> 8</var>, <var data-var='time'>11:21</var> AEDT Investigating - Dashboard search is currently experiencing issues. Newly added pages and blocks are not being indexed and available in your results. Our team is investigating.

Search experience is degraded

Feb <var data-var='date'> 8</var>, <var data-var='time'>03:29</var> AEDT Resolved - This incident has been resolved. Feb <var data-var='date'> 8</var>, <var data-var='time'>03:13</var> AEDT Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'> 8</var>, <var data-var='time'>02:49</var> AEDT Investigating - Customers using custom domains will see their Qwilr public page links not working. Our team is currently investigating the issue.

Qwilr custom domain page links unavailable

Nov <var data-var='date'>26</var>, <var data-var='time'>06:20</var> AEDT Resolved - This incident has been resolved. Nov <var data-var='date'>24</var>, <var data-var='time'>23:19</var> AEDT Monitoring - Our team has released a fix and all edits are appearing in the dashboard searches now. We are monitoring the results. Nov <var data-var='date'>23</var>, <var data-var='time'>10:15</var> AEDT Update - Our team is working on implementing a fix for search results. We will update this page as soon as it's live. Nov <var data-var='date'>22</var>, <var data-var='time'>11:33</var> AEDT Identified - Edits made to new Qwilr Pages, new blocks, and edited blocks within the last 12 hours are not currently appearing in dashboard searches, but the edits themselves are saving normally. Our team is working on this now. This fix could take some time, but we will update this page as soon as the issue is resolved. Existing Qwilr Pages will show up normally in searches.

Search results for some content aren't displaying

Jun <var data-var='date'> 2</var>, <var data-var='time'>23:44</var> AEST Resolved - This incident has been resolved. Jun <var data-var='date'> 2</var>, <var data-var='time'>23:20</var> AEST Monitoring - A fix has been released for this. We're still closely monitoring. Jun <var data-var='date'> 2</var>, <var data-var='time'>22:23</var> AEST Update - We are continuing to investigate this issue. Jun <var data-var='date'> 2</var>, <var data-var='time'>22:22</var> AEST Investigating - We've still investigating the causes of these issues. We'll update as soon as we have a solution.

Qwilr public pages unavailable

Apr <var data-var='date'>29</var>, <var data-var='time'>09:32</var> AEST Resolved - This incident has been resolved. Apr <var data-var='date'>29</var>, <var data-var='time'>01:40</var> AEST Monitoring - System has appeared to recover and we're continuing investigation into root cause for the unavailability Apr <var data-var='date'>29</var>, <var data-var='time'>01:31</var> AEST Investigating - An issue affecting Qwilr services availability has been detected and we're working to resolve

Is Qwilr down?

Qwilr status is UP

Lastest published events

Degraded Custom Pages

Custom Domains - Published Qwilr Pages

SSO Login Errors

Qwilr Services, Components and Regions

Recent Qwilr events

Degraded Custom Pages

Custom Domains - Published Qwilr Pages

SSO Login Errors

HTTPS Certificates degraded

Unexpected Email Notifications

Analytics Not Being Processed