Feb <var data-var='date'>13</var>, <var data-var='time'>20:13</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'>13</var>, <var data-var='time'>19:08</var> EST Investigating - Hello, We are aware of current authentication error issue in Documents and Eng. Team is actively investigating this issue. We will update you as soon as this issue is resolved. Thank you and We apologize for any inconvenience this have caused.

Authentication Error Issue

Jul <var data-var='date'>22</var>, <var data-var='time'>02:15</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'> 9</var>, <var data-var='time'>13:22</var> EDT Update - We have implemented a temporary change to address the issue where document content may disappear briefly after opening documents in the "For Approval" status that contain comments. Temporary Mitigation: Comments will be temporarily hidden from view on documents in the "For Approval" status. Please Note: No content or comments are being lost. Comments remain visible in all other statuses and in the document history. We are continuing to work on a longer-term solution. Once a fix is applied, we will revert this temporary mitigation. Apr <var data-var='date'> 8</var>, <var data-var='time'>11:55</var> EDT Identified - The main problem is caused by comments that have not been resolved in the document. We are now actively working to find a solution. If you are currently unable to proceed because of it, you can revert the affected document(s) from "For Approval" to "Draft", address all unresolved comments, and then send it for approval again. This should fix any issues with the content display. Apr <var data-var='date'> 8</var>, <var data-var='time'>10:29</var> EDT Investigating - We are currently investigating this issue.

Documents in For Approval Status | Content Disappears After Opening

Dec <var data-var='date'> 1</var>, <var data-var='time'>15:52</var> EST Resolved - This incident has been resolved. Dec <var data-var='date'> 1</var>, <var data-var='time'>15:28</var> EST Update - We are continuing to monitor for any further issues. Dec <var data-var='date'> 1</var>, <var data-var='time'>15:23</var> EST Monitoring - A fix has been implemented and we are monitoring the results.

Editor performance degradation for some users

May <var data-var='date'> 4</var>, <var data-var='time'>15:00</var> EDT Resolved - Security configuration changes caused internal system communication with celery to be blocked

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Authentication Error Issue

Documents in For Approval Status | Content Disappears After Opening

Editor performance degradation for some users

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Authentication Error Issue

Documents in For Approval Status | Content Disappears After Opening

Editor performance degradation for some users

Service degradation