Jun <var data-var='date'>29</var>, <var data-var='time'>19:24</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>29</var>, <var data-var='time'>16:35</var> UTC Update - We are continuing to monitor for any further issues. Jun <var data-var='date'>29</var>, <var data-var='time'>15:52</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>29</var>, <var data-var='time'>15:06</var> UTC Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>29</var>, <var data-var='time'>15:06</var> UTC Investigating - We've experienced a temporary dashboards outage. The outage was related to the raw data preprocessing within the analytics database.

Dashboards Disruption

Jun <var data-var='date'>26</var>, <var data-var='time'>02:10</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>26</var>, <var data-var='time'>02:01</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>26</var>, <var data-var='time'>01:59</var> UTC Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>26</var>, <var data-var='time'>01:53</var> UTC Investigating - We've experienced a temporary dashboards outage. The outage was related to the raw data preprocessing within the analytics database. This issue does not affect your data and Subscription Management or your customers; it's all about the data on the dashboards. We are working to have the service back up and running as soon as possible.

Charts data delayed

Apr <var data-var='date'> 7</var>, <var data-var='time'>16:07</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'> 7</var>, <var data-var='time'>11:29</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'> 7</var>, <var data-var='time'>11:29</var> UTC Update - We are continuing to work on a fix for this issue. Apr <var data-var='date'> 7</var>, <var data-var='time'>10:59</var> UTC Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'> 7</var>, <var data-var='time'>08:59</var> UTC Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.

Issue with API

Mar <var data-var='date'>13</var>, <var data-var='time'>17:39</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>13</var>, <var data-var='time'>13:31</var> UTC Update - We are currently restoring service following a performance degradation in our primary database. Our team is actively working to fully stabilize the system. Estimated time to full recovery is approximately 3 hours. We will continue to provide updates as progress is made. Mar <var data-var='date'>13</var>, <var data-var='time'>12:01</var> UTC Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>13</var>, <var data-var='time'>11:10</var> UTC Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.

Mar <var data-var='date'>10</var>, <var data-var='time'>15:47</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>10</var>, <var data-var='time'>14:11</var> UTC Investigating - We've experienced a temporary dashboards outage. The outage was related to the raw data preprocessing within the analytics database. This issue does not affect your data and Subscription Management or your customers; it's all about the data on the dashboards. We are working to have the service back up and running as soon as possible.

Feb <var data-var='date'> 6</var>, <var data-var='time'>04:08</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'> 6</var>, <var data-var='time'>03:54</var> UTC Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'> 6</var>, <var data-var='time'>03:11</var> UTC Update - We are continuing to investigate this issue. Feb <var data-var='date'> 6</var>, <var data-var='time'>03:10</var> UTC Investigating - We are currently investigating this issue.

Delayed analytics data in dashboards

Jan <var data-var='date'>16</var>, <var data-var='time'>16:22</var> UTC Resolved - The incident has been fully resolved, and all Qonversion services are operating normally. During this incident, you may have experienced delayed analytics data in dashboards. We will analyze this incident and take concrete steps to reduce the likelihood of similar issues in the future and to minimize their impact on your services. Jan <var data-var='date'>16</var>, <var data-var='time'>15:50</var> UTC Monitoring - The fix has been implemented and our internal systems are operating normally. Events are now being processed in real-time with no delays. We are monitoring system stability for the next 30 minutes before fully resolving this incident. Jan <var data-var='date'>16</var>, <var data-var='time'>14:30</var> UTC Update - The fix has been implemented, and data processing is returning to normal. Current estimated time to full recovery is approximately 1 hour. We are monitoring the system closely to ensure stability before fully resolving the incident. API functionality is not affected. Jan <var data-var='date'>16</var>, <var data-var='time'>13:30</var> UTC Identified - We have identified the root cause of the incident and are implementing a fix. This incident affects analytics data freshness — subscription and purchase events may take longer than usual to appear in dashboards. API functionality is not affected. Jan <var data-var='date'>16</var>, <var data-var='time'>12:09</var> UTC Investigating - We are currently investigating an incident affecting Realtime Dashboards. Our team is working to identify the root cause and impact. Updates will follow as soon as we have more information. API functionality is not affected.

Dec <var data-var='date'>30</var>, <var data-var='time'>04:28</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'>30</var>, <var data-var='time'>04:27</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'>30</var>, <var data-var='time'>03:49</var> UTC Update - Full dashboards restoration is expected shortly. Dec <var data-var='date'>29</var>, <var data-var='time'>16:56</var> UTC Identified - We have identified the root cause of the incident and are implementing the fix. It will take up to 18 hours. Dec <var data-var='date'>29</var>, <var data-var='time'>16:15</var> UTC Update - We're still investigating the issue. Dec <var data-var='date'>29</var>, <var data-var='time'>15:20</var> UTC Investigating - We are experiencing issues with our site with the dashboards for clients. It does not affect our backend for SDK and public API. We're investigating the issue.

Issues with Dash.qonversion.io

Dec <var data-var='date'>23</var>, <var data-var='time'>10:41</var> UTC Completed - We tested our tools to automate switching to backup backend solution and switching back. The maintanance is done. It will help to solve any issues with our API in the future. Thank you for your patience! Dec <var data-var='date'>23</var>, <var data-var='time'>08:03</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>23</var>, <var data-var='time'>08:02</var> UTC Scheduled - We're just starting our API failover exercise in a few minutes. Dec <var data-var='date'>23</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>16</var>, <var data-var='time'>16:30</var> UTC Scheduled - On December 23, from 08:00 to 11:00 UTC, we will run a planned Game Day / incident-response exercise. During this window, we will perform a controlled failover to our backup backend and execute a test incident scenario simulating an API outage to validate our operational readiness (monitoring, alerting, runbooks, communications, and rollback procedures). No impact to end users is expected. As part of this exercise, we will also publish test status updates on this Statuspage to reflect the Game Day state transitions. Thank you for your understanding and support.

Game Day: API failover exercise (no customer impact expected)

Dec <var data-var='date'>23</var>, <var data-var='time'>10:35</var> UTC Resolved - We've exited the backup backend solution. Everything is working fine. Dec <var data-var='date'>23</var>, <var data-var='time'>09:54</var> UTC Update - Switching from our backup backend solution to the main one is ongoing. We expect the process to complete within 40 minutes. Dec <var data-var='date'>23</var>, <var data-var='time'>09:04</var> UTC Update - Fix implemented. We started switching from our backup backend solution to the main one. Dec <var data-var='date'>23</var>, <var data-var='time'>08:55</var> UTC Identified - We have identified the root cause of the incident and are implementing a fix. Dec <var data-var='date'>23</var>, <var data-var='time'>08:38</var> UTC Investigating - We switched to our backup backend solution. Events for analytics, webhooks, and other integrations are delayed.

API degradation (Game Day: API failover exercise)

Dec <var data-var='date'>18</var>, <var data-var='time'>11:30</var> UTC Resolved - Today between 11:26 and 11:43 UTC, we experienced a partial degradation affecting the user‑properties endpoints. The issue was promptly identified and resolved.

Issue with User Properties API

Dec <var data-var='date'>12</var>, <var data-var='time'>17:58</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'>12</var>, <var data-var='time'>16:18</var> UTC Update - The fix has been applied correctly and we are continuing to upload analytical data. There are approximately 30 minutes left. Dec <var data-var='date'>12</var>, <var data-var='time'>15:32</var> UTC Identified - We have identified the issue and implemented a fix. Data is currently being loaded, and we are continuing to monitor the situation. Dec <var data-var='date'>12</var>, <var data-var='time'>14:31</var> UTC Investigating - We are investigating the cause of the delay in data display. All data processing systems are functioning correctly.

Partial degradation of analytics dashboards

Dec <var data-var='date'> 5</var>, <var data-var='time'>11:34</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'> 5</var>, <var data-var='time'>11:28</var> UTC Update - We are continuing to monitor for any further issues. Dec <var data-var='date'> 5</var>, <var data-var='time'>10:17</var> UTC Update - We were slowed down a bit due to the Cloudflare API outage, but we’re now continuing to migrate from the backup backend to the main one. Most handles have already been moved. Dec <var data-var='date'> 5</var>, <var data-var='time'>08:14</var> UTC Monitoring - We have started to switch from the backup backend to the main one. Dec <var data-var='date'> 5</var>, <var data-var='time'>07:38</var> UTC Identified - Backup backend enabled. The issue has been identified and a fix is being implemented. Dec <var data-var='date'> 5</var>, <var data-var='time'>07:30</var> UTC Update - We are continuing to investigate this issue. Dec <var data-var='date'> 5</var>, <var data-var='time'>07:24</var> UTC Update - We are continuing to investigate this issue. Dec <var data-var='date'> 5</var>, <var data-var='time'>07:18</var> UTC Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.

Dec <var data-var='date'> 4</var>, <var data-var='time'>17:00</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'> 4</var>, <var data-var='time'>16:00</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'> 4</var>, <var data-var='time'>15:21</var> UTC Identified - API functionality has been restored. The team is actively continuing to investigate the issue and is monitoring the situation. Dec <var data-var='date'> 4</var>, <var data-var='time'>15:15</var> UTC Update - We are continuing to investigate this issue. Dec <var data-var='date'> 4</var>, <var data-var='time'>14:46</var> UTC Update - We are continuing to investigate this issue. Dec <var data-var='date'> 4</var>, <var data-var='time'>14:35</var> UTC Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.

Nov <var data-var='date'>18</var>, <var data-var='time'>18:05</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>14:44</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>18</var>, <var data-var='time'>14:39</var> UTC Update - We are currently observing initial signs of service recovery and continue to closely monitor the situation. Nov <var data-var='date'>18</var>, <var data-var='time'>13:44</var> UTC Update - Our service is currently experiencing a complete outage—the API is fully unavailable—due to a global issue affecting our provider, Cloudflare. Nov <var data-var='date'>18</var>, <var data-var='time'>12:09</var> UTC Identified - Cloudflare is experiencing disruptions in their global network, which may impact multiple customers worldwide. Their engineering team is actively investigating and working to resolve the problem.

Our service is currently partially unavailable due to a global issue affecting our provider, Cloudflare.

Nov <var data-var='date'> 7</var>, <var data-var='time'>08:50</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'> 7</var>, <var data-var='time'>08:00</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'> 7</var>, <var data-var='time'>07:04</var> UTC Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'> 7</var>, <var data-var='time'>01:47</var> UTC Update - We are continuing to investigate this issue. Nov <var data-var='date'> 7</var>, <var data-var='time'>01:46</var> UTC Investigating - We've experienced a temporary dashboards outage. The outage was related to the raw data preprocessing within the analytics database.

Oct <var data-var='date'>29</var>, <var data-var='time'>18:20</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'>29</var>, <var data-var='time'>17:49</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>29</var>, <var data-var='time'>17:31</var> UTC Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'>29</var>, <var data-var='time'>16:30</var> UTC Update - The problem is related to partial degradation of writing Apple receipts into the database. We are still looking for the key issue. Oct <var data-var='date'>29</var>, <var data-var='time'>16:00</var> UTC Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.

Oct <var data-var='date'>20</var>, <var data-var='time'>14:53</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>14:26</var> UTC Monitoring - We’re pleased to report that all recovery work has been completed and the API is operating normally. Our data pipeline has returned to normal operation and is actively processing the backlog of accumulated events. Analytics data may still show delays until the backlog is fully processed. Oct <var data-var='date'>20</var>, <var data-var='time'>12:49</var> UTC Update - Actively processing backlog events on the main backend. We expect to complete full recovery from the outage and process all remaining data within the next hour. Analytics data and webhook/integration deliveries may still experience delays as we work through the remaining queue. Oct <var data-var='date'>20</var>, <var data-var='time'>09:48</var> UTC Update - The issue has been resolved. We are starting to return to the main backend. There may be delays in forming analytics dashboards and sending events to webhooks and integrations. Oct <var data-var='date'>20</var>, <var data-var='time'>09:30</var> UTC Update - We have switched to our backup backend. There may be delays in forming analytics dashboards and sending events to webhooks and integrations. Oct <var data-var='date'>20</var>, <var data-var='time'>09:08</var> UTC Identified - The issue has been identified, it is related to a global problem with AWS. Oct <var data-var='date'>20</var>, <var data-var='time'>09:02</var> UTC Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.

Sep <var data-var='date'>23</var>, <var data-var='time'>21:59</var> UTC Resolved - All work has been completed, and we are pleased to report that the API is operating normally. The problem was related to degradation on the part of our database provider. We have received their incident analysis and have taken preventative measures to avoid a similar situation in the future. Our team will continue to monitor the situation over the coming days. Thank you for your patience and understanding throughout this process. Sep <var data-var='date'>23</var>, <var data-var='time'>20:48</var> UTC Update - Our comeback from the backup backend solution to the main one is coming to an end. We expect we'll be fully out of the incident within an hour. All the delayed events will be sent to integrations, webhooks, and raw/scheduled reports by this time. Sep <var data-var='date'>23</var>, <var data-var='time'>18:31</var> UTC Update - We continue switching from the backup backend solution to the main one. We expect the switching to be finished within 1.5-2 hours. Sep <var data-var='date'>23</var>, <var data-var='time'>17:11</var> UTC Update - We continue switching from the backup backend solution to the main one. We expect the switching to be finished within 3 hours. Sep <var data-var='date'>23</var>, <var data-var='time'>15:55</var> UTC Update - We identified the issue, fixed it, and will now switch from the backup backend solution to the main one. Sep <var data-var='date'>23</var>, <var data-var='time'>15:14</var> UTC Update - We are continuing to work on a fix for this issue. Sep <var data-var='date'>23</var>, <var data-var='time'>14:45</var> UTC Update - We are continuing to work on a fix for this issue. Sep <var data-var='date'>23</var>, <var data-var='time'>14:25</var> UTC Identified - We are currently investigating this issue.

API Partial outage

Sep <var data-var='date'>23</var>, <var data-var='time'>01:00</var> UTC Resolved - Between 00:55 and 01:09 UTC, the API experienced partial degradation. Normal operations were restored after mitigation, and all services are now fully operational. We are investigating the root cause.

Sep <var data-var='date'>16</var>, <var data-var='time'>16:30</var> UTC Resolved - Between 18:31 and 18:45 UTC, we experienced partial degradation of the API. The issue self-resolved and services are operating normally. We are investigating the root cause. UPD. No further impact was observed; the case is closed.

Sep <var data-var='date'>10</var>, <var data-var='time'>01:03</var> UTC Resolved - This incident has been resolved, and all charts now reflect the correct data. Sep <var data-var='date'> 9</var>, <var data-var='time'>13:13</var> UTC Update - Since the previous update, we have restored all data on ASA attribution and are currently adjusting the data on consumable purchases made during the incident. All other data is accurate. We expect all work to be finished today. Sep <var data-var='date'> 8</var>, <var data-var='time'>20:54</var> UTC Update - We have corrected historical events that were mishandled during the incident. Specifically, we have restored the connections between events and user properties to ensure they appear correctly in Raw Data Reports, Scheduled Reports and dashboards. At the moment, there is still data to be corrected related to consumable purchases and ASA attribution. We expect the processing to be completed within the next day. Sep <var data-var='date'> 8</var>, <var data-var='time'>12:45</var> UTC Identified - We are currently experiencing delays in raw data preprocessing affecting dashboards and integrations. This delay is related to yesterday’s data processing. Our team is actively working to resolve this issue, and we expect full restoration throughout the day today.

Sep <var data-var='date'> 8</var>, <var data-var='time'>07:15</var> UTC Resolved - The incident has been fully resolved. Over the past 12 hours, we have been monitoring our infrastructure and transitioning back from our backup backend solution (Aegis). Our team is currently restoring data for some previous purchases. All services are operating normally. Sep <var data-var='date'> 8</var>, <var data-var='time'>07:04</var> UTC Update - We continue switching from backup backend to the main and merging historical events. In addition to previous, the following API endpoints works fine now: - `identity` (SDK identify()), - `init` (SDK inits), - GET `entitlements` (SDK method checkEntitlements), POST `entitlements`. Sep <var data-var='date'> 8</var>, <var data-var='time'>00:01</var> UTC Update - The main issue was resolved at approximately 16:30 UTC on September 7th. Earlier we entered incident mode and switched to the backup backend. We are now merging historical events stage. At approximately 19:30 UTC, we resumed the delivery of delayed purchase events. Normal processing was fully restored by 21:00 UTC. The endpoints `users`, `purchases`, and `restores` are functioning well for now. The remaining endpoints are still operating through the backup backend and will be merged later. Sep <var data-var='date'> 7</var>, <var data-var='time'>16:59</var> UTC Update - We have fixed the main issue and are currently testing it. We are working on switching back from the reserve backend solution to the main one. Sep <var data-var='date'> 7</var>, <var data-var='time'>15:42</var> UTC Update - We located the main issue, it is connected with one of our cloud providers. We're preparing the workaround. Sep <var data-var='date'> 7</var>, <var data-var='time'>14:53</var> UTC Update - We're still on fixing the main issue. Sep <var data-var='date'> 7</var>, <var data-var='time'>13:37</var> UTC Update - We switched our backend to the reserved backend solution, we're answering codes 200 for most of our API endpoints (public and SDK). These requests will be processed as it should be later. We confirmed the main issue, and we're on the way to fixing it. Sep <var data-var='date'> 7</var>, <var data-var='time'>12:29</var> UTC Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'> 7</var>, <var data-var='time'>11:20</var> UTC Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.

Aug <var data-var='date'>13</var>, <var data-var='time'>09:00</var> UTC Resolved - Between August 12th, 09:00 UTC and August 13th, 11:00 UTC, the iOS purchase save endpoint experienced partial degradation, affecting approximately up to 5% of requests. The issue has been resolved and the service is operating normally. We will be restoring the impacted historical data to ensure accuracy.

Purchase Save Endpoint Degradation

Aug <var data-var='date'>13</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>13</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>12</var>, <var data-var='time'>09:28</var> UTC Scheduled - We will test the database replica switch process as part of a node upgrade procedure. This maintenance is part of our ongoing efforts to improve reliability and minimize the risk of future incidents. No service impact is expected during this process. The work will be closely monitored by our engineering team. Thank you for your patience and cooperation.

Is Qonversion down?

Qonversion status is UP

Lastest published events

Dashboards Disruption

Charts data delayed

Issue with API

Qonversion Services, Components and Regions

Recent Qonversion events

Dashboards Disruption

Charts data delayed

Issue with API

Issue with API

Charts data delayed

Delayed analytics data in dashboards

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Is Qonversion down?

Qonversion status is UP

Lastest published events

Dashboards Disruption

Charts data delayed

Issue with API

Qonversion Services, Components and Regions

Recent Qonversion events

Dashboards Disruption

Charts data delayed

Issue with API

Issue with API

Charts data delayed

Delayed analytics data in dashboards

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!