Sep <var data-var='date'>24</var>, <var data-var='time'>08:00</var> UTC Resolved - Between approximately 08:01 and 08:03 UTC on 24 September, most requests to the Qonversion API returned errors, and the dashboard briefly returned errors for some requests. The cause was an infrastructure capacity event that temporarily left the API without enough serving capacity. Service recovered automatically at 08:03 UTC and has been stable since. We're sorry for the disruption.

Elevated API errors

Sep <var data-var='date'> 3</var>, <var data-var='time'>12:41</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'> 3</var>, <var data-var='time'>11:32</var> UTC Monitoring - Between approximately 11:01 and 11:08 UTC, requests to the Qonversion API returned errors or timed out. For about two minutes most requests were affected; for the rest of the window a portion of requests to SDK initialization, purchases and entitlements failed or were slow. Service recovered at 11:08 UTC without data loss on our side; SDK retries covered most affected calls. We are monitoring closely and will post an update within 60 minutes.

Elevated API errors and timeouts

Aug <var data-var='date'>20</var>, <var data-var='time'>17:40</var> UTC Resolved - data repair is complete end-to-end Aug <var data-var='date'>20</var>, <var data-var='time'>15:48</var> UTC Update - We are continuing to monitor for any further issues. Aug <var data-var='date'>20</var>, <var data-var='time'>15:48</var> UTC Monitoring - Duplicated records have been removed — dashboards and exports now show corrected figures, and per-user payment summaries have been recalculated. Aug <var data-var='date'>20</var>, <var data-var='time'>12:52</var> UTC Update - Removal of duplicated records from dashboards and exports is in progress. If your project ingests Qonversion webhooks or integration events and you store them raw, duplicated events can be identified by the same App Store transaction ID appearing under different Qonversion user IDs; deduplicating on (store transaction ID, event type) is safe. Aug <var data-var='date'>20</var>, <var data-var='time'>11:53</var> UTC Identified - Between August 17 and August 20, 11:10 UTC, a defect caused some iOS subscription transactions to be duplicated under more than one user profile. Affected projects may see inflated revenue and subscription-event counts in dashboards and exports, and some duplicate events were delivered to connected integrations and webhook endpoints. No payments or end-user purchases were affected — this is limited to analytics data. The defect is disabled and no new duplicates are being created. We are removing the duplicated data and will contact affected accounts directly with details. Approximately 5% of all events sent to third-party integrations during this window were duplicates, and up to approximately 8% for customer webhooks

Duplicate deliveries for a small percentage of iOS transaction events

Aug <var data-var='date'>18</var>, <var data-var='time'>19:40</var> UTC Resolved - The issue has been resolved and service performance has returned to normal. Aug <var data-var='date'>18</var>, <var data-var='time'>18:31</var> UTC Monitoring - Between 18:00 and 18:03 UTC, some API requests were unavailable or returned errors. Service availability has recovered, and we are monitoring the results.

API availability issues

Aug <var data-var='date'>17</var>, <var data-var='time'>21:41</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>17</var>, <var data-var='time'>21:36</var> UTC Monitoring - Between 21:18–21:23 UTC the Qonversion API experienced elevated error rates. Service has fully recovered and all systems are operating normally.

Elevated error rates on the API

Aug <var data-var='date'>13</var>, <var data-var='time'>21:16</var> UTC Resolved - This was a minor incident with limited customer impact. All systems are operating normally and the processing backlog has fully cleared. No data was lost. This incident has been resolved. Aug <var data-var='date'>13</var>, <var data-var='time'>20:37</var> UTC Update - Real-time purchase processing has been operating normally — the backlog affected only background subscription checks. Webhook delivery remained near real-time throughout; only a small share of events was delayed while the backlog cleared. Aug <var data-var='date'>13</var>, <var data-var='time'>20:21</var> UTC Monitoring - Recovery is progressing well: the processing backlog is down more than 85% and draining quickly. Aug <var data-var='date'>13</var>, <var data-var='time'>19:55</var> UTC Update - The root cause has been identified and fixed. The issue affected Google Play processing only — Apple App Store was not impacted. Google Play subscription updates, webhooks, and dashboard data may be delayed while our systems catch up over the next few hours. No data has been lost. Aug <var data-var='date'>13</var>, <var data-var='time'>19:26</var> UTC Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'>13</var>, <var data-var='time'>19:24</var> UTC Investigating - Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. No data has been lost and the system should be caught up shortly.

Google Play Data Processing Delays - Integrations Tools Affected

Aug <var data-var='date'>13</var>, <var data-var='time'>18:16</var> UTC Resolved - The issue has been resolved and service performance has returned to normal. Aug <var data-var='date'>13</var>, <var data-var='time'>15:14</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>13</var>, <var data-var='time'>13:40</var> UTC Investigating - We are currently experiencing degraded performance with an elevated rate of 500 errors. The issue started around 12:35 UTC. We are investigating and will post updates as more information becomes available.

Performance degradation

Aug <var data-var='date'>11</var>, <var data-var='time'>23:58</var> UTC Resolved - Analytics data updates have recovered and are now operating normally. Aug <var data-var='date'>11</var>, <var data-var='time'>20:03</var> UTC Monitoring - We are experiencing delays in analytics data updates. Some recent subscription events may take longer than usual to appear in dashboards. We are monitoring the recovery and will provide another update once updates are fully up to date.

Delayed analytics data updates

Aug <var data-var='date'>11</var>, <var data-var='time'>15:57</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>11</var>, <var data-var='time'>15:01</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>11</var>, <var data-var='time'>14:48</var> UTC Investigating - We're experiencing an elevated level of API errors.

Issue with API

Aug <var data-var='date'>11</var>, <var data-var='time'>14:12</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>11</var>, <var data-var='time'>13:38</var> UTC Monitoring - The rollback is complete and getRemoteConfig error rates are back to normal Aug <var data-var='date'>11</var>, <var data-var='time'>13:38</var> UTC Investigating - getRemoteConfig requests are currently failing with elevated 500 error rates.

Elevated errors on getRemoteConfig

Aug <var data-var='date'>11</var>, <var data-var='time'>10:27</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>11</var>, <var data-var='time'>09:17</var> UTC Update - We are continuing to monitor for any further issues. Aug <var data-var='date'>11</var>, <var data-var='time'>09:17</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>11</var>, <var data-var='time'>08:57</var> UTC Investigating - We're experiencing an elevated level of API response time and are currently looking into the issue.

API performance degradation

Aug <var data-var='date'>11</var>, <var data-var='time'>01:03</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>10</var>, <var data-var='time'>16:34</var> UTC Monitoring - Some customers may have experienced elevated error rates and slower responses on the API. The service fully recovered at 14:09 UTC. We are continuing to monitor.

Brief API degradation

Aug <var data-var='date'> 5</var>, <var data-var='time'>14:40</var> UTC Resolved - The data backfill was completed at 13:00 UTC, which restored the affected events. Aug <var data-var='date'> 5</var>, <var data-var='time'>10:55</var> UTC Update - The change responsible was disabled in production at 10:06 UTC. iOS purchase and trial-start events are flowing again. We are restoring what was missed between 4 August 13:05 UTC and 5 August 10:06 UTC. Part of it recovers automatically as apps re-verify with the App Store; we are backfilling the rest directly. User access returns through the same mechanism. We will confirm once the backfill is complete. Aug <var data-var='date'> 5</var>, <var data-var='time'>10:55</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 5</var>, <var data-var='time'>09:54</var> UTC Identified - We have identified an issue that caused some iOS purchase and trial-start events to be missing since 4 August, approximately 13:00 UTC. Android and Stripe are not affected. Subscription renewals, cancellations, expirations and refunds are processing normally on all platforms. No data has been lost — the affected purchases are intact at the App Store and will be restored. A fix is being deployed. Next update within 60 minutes.

Missing purchase events on iOS

Jun <var data-var='date'>29</var>, <var data-var='time'>19:24</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>29</var>, <var data-var='time'>16:35</var> UTC Update - We are continuing to monitor for any further issues. Jun <var data-var='date'>29</var>, <var data-var='time'>15:52</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>29</var>, <var data-var='time'>15:06</var> UTC Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>29</var>, <var data-var='time'>15:06</var> UTC Investigating - We've experienced a temporary dashboards outage. The outage was related to the raw data preprocessing within the analytics database.

Dashboards Disruption

Jun <var data-var='date'>26</var>, <var data-var='time'>02:10</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>26</var>, <var data-var='time'>02:01</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>26</var>, <var data-var='time'>01:59</var> UTC Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>26</var>, <var data-var='time'>01:53</var> UTC Investigating - We've experienced a temporary dashboards outage. The outage was related to the raw data preprocessing within the analytics database. This issue does not affect your data and Subscription Management or your customers; it's all about the data on the dashboards. We are working to have the service back up and running as soon as possible.

Charts data delayed

Apr <var data-var='date'> 7</var>, <var data-var='time'>16:07</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'> 7</var>, <var data-var='time'>11:29</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'> 7</var>, <var data-var='time'>11:29</var> UTC Update - We are continuing to work on a fix for this issue. Apr <var data-var='date'> 7</var>, <var data-var='time'>10:59</var> UTC Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'> 7</var>, <var data-var='time'>08:59</var> UTC Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.

Mar <var data-var='date'>13</var>, <var data-var='time'>17:39</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>13</var>, <var data-var='time'>13:31</var> UTC Update - We are currently restoring service following a performance degradation in our primary database. Our team is actively working to fully stabilize the system. Estimated time to full recovery is approximately 3 hours. We will continue to provide updates as progress is made. Mar <var data-var='date'>13</var>, <var data-var='time'>12:01</var> UTC Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>13</var>, <var data-var='time'>11:10</var> UTC Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.

Mar <var data-var='date'>10</var>, <var data-var='time'>15:47</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>10</var>, <var data-var='time'>14:11</var> UTC Investigating - We've experienced a temporary dashboards outage. The outage was related to the raw data preprocessing within the analytics database. This issue does not affect your data and Subscription Management or your customers; it's all about the data on the dashboards. We are working to have the service back up and running as soon as possible.

Feb <var data-var='date'> 6</var>, <var data-var='time'>04:08</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'> 6</var>, <var data-var='time'>03:54</var> UTC Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'> 6</var>, <var data-var='time'>03:11</var> UTC Update - We are continuing to investigate this issue. Feb <var data-var='date'> 6</var>, <var data-var='time'>03:10</var> UTC Investigating - We are currently investigating this issue.

Delayed analytics data in dashboards

Jan <var data-var='date'>16</var>, <var data-var='time'>16:22</var> UTC Resolved - The incident has been fully resolved, and all Qonversion services are operating normally. During this incident, you may have experienced delayed analytics data in dashboards. We will analyze this incident and take concrete steps to reduce the likelihood of similar issues in the future and to minimize their impact on your services. Jan <var data-var='date'>16</var>, <var data-var='time'>15:50</var> UTC Monitoring - The fix has been implemented and our internal systems are operating normally. Events are now being processed in real-time with no delays. We are monitoring system stability for the next 30 minutes before fully resolving this incident. Jan <var data-var='date'>16</var>, <var data-var='time'>14:30</var> UTC Update - The fix has been implemented, and data processing is returning to normal. Current estimated time to full recovery is approximately 1 hour. We are monitoring the system closely to ensure stability before fully resolving the incident. API functionality is not affected. Jan <var data-var='date'>16</var>, <var data-var='time'>13:30</var> UTC Identified - We have identified the root cause of the incident and are implementing a fix. This incident affects analytics data freshness — subscription and purchase events may take longer than usual to appear in dashboards. API functionality is not affected. Jan <var data-var='date'>16</var>, <var data-var='time'>12:09</var> UTC Investigating - We are currently investigating an incident affecting Realtime Dashboards. Our team is working to identify the root cause and impact. Updates will follow as soon as we have more information. API functionality is not affected.

Dec <var data-var='date'>30</var>, <var data-var='time'>04:28</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'>30</var>, <var data-var='time'>04:27</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'>30</var>, <var data-var='time'>03:49</var> UTC Update - Full dashboards restoration is expected shortly. Dec <var data-var='date'>29</var>, <var data-var='time'>16:56</var> UTC Identified - We have identified the root cause of the incident and are implementing the fix. It will take up to 18 hours. Dec <var data-var='date'>29</var>, <var data-var='time'>16:15</var> UTC Update - We're still investigating the issue. Dec <var data-var='date'>29</var>, <var data-var='time'>15:20</var> UTC Investigating - We are experiencing issues with our site with the dashboards for clients. It does not affect our backend for SDK and public API. We're investigating the issue.

Issues with Dash.qonversion.io

Dec <var data-var='date'>23</var>, <var data-var='time'>10:41</var> UTC Completed - We tested our tools to automate switching to backup backend solution and switching back. The maintanance is done. It will help to solve any issues with our API in the future. Thank you for your patience! Dec <var data-var='date'>23</var>, <var data-var='time'>08:03</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>23</var>, <var data-var='time'>08:02</var> UTC Scheduled - We're just starting our API failover exercise in a few minutes. Dec <var data-var='date'>23</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>16</var>, <var data-var='time'>16:30</var> UTC Scheduled - On December 23, from 08:00 to 11:00 UTC, we will run a planned Game Day / incident-response exercise. During this window, we will perform a controlled failover to our backup backend and execute a test incident scenario simulating an API outage to validate our operational readiness (monitoring, alerting, runbooks, communications, and rollback procedures). No impact to end users is expected. As part of this exercise, we will also publish test status updates on this Statuspage to reflect the Game Day state transitions. Thank you for your understanding and support.

Game Day: API failover exercise (no customer impact expected)

Dec <var data-var='date'>23</var>, <var data-var='time'>10:35</var> UTC Resolved - We've exited the backup backend solution. Everything is working fine. Dec <var data-var='date'>23</var>, <var data-var='time'>09:54</var> UTC Update - Switching from our backup backend solution to the main one is ongoing. We expect the process to complete within 40 minutes. Dec <var data-var='date'>23</var>, <var data-var='time'>09:04</var> UTC Update - Fix implemented. We started switching from our backup backend solution to the main one. Dec <var data-var='date'>23</var>, <var data-var='time'>08:55</var> UTC Identified - We have identified the root cause of the incident and are implementing a fix. Dec <var data-var='date'>23</var>, <var data-var='time'>08:38</var> UTC Investigating - We switched to our backup backend solution. Events for analytics, webhooks, and other integrations are delayed.

API degradation (Game Day: API failover exercise)

Dec <var data-var='date'>18</var>, <var data-var='time'>11:30</var> UTC Resolved - Today between 11:26 and 11:43 UTC, we experienced a partial degradation affecting the user‑properties endpoints. The issue was promptly identified and resolved.

Issue with User Properties API

Dec <var data-var='date'>12</var>, <var data-var='time'>17:58</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'>12</var>, <var data-var='time'>16:18</var> UTC Update - The fix has been applied correctly and we are continuing to upload analytical data. There are approximately 30 minutes left. Dec <var data-var='date'>12</var>, <var data-var='time'>15:32</var> UTC Identified - We have identified the issue and implemented a fix. Data is currently being loaded, and we are continuing to monitor the situation. Dec <var data-var='date'>12</var>, <var data-var='time'>14:31</var> UTC Investigating - We are investigating the cause of the delay in data display. All data processing systems are functioning correctly.

Is Qonversion down?

Qonversion status is UP

Lastest published events

Elevated API errors

Elevated API errors and timeouts

Duplicate deliveries for a small percentage of iOS transaction events

Qonversion Services, Components and Regions

Recent Qonversion events

Elevated API errors

Elevated API errors and timeouts

Duplicate deliveries for a small percentage of iOS transaction events

API availability issues

Elevated error rates on the API

Google Play Data Processing Delays - Integrations Tools Affected