Jun <var data-var='date'>21</var>, <var data-var='time'>23:08</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>19</var>, <var data-var='time'>06:29</var> UTC Update - We are continuing to work on a fix for this issue. If you are encountering errors authenticating the Boulder Opal Toolkit or Fire Opal Client please clear locally cached authentication tokens in `~/.config/qctrl` and try again. Jun <var data-var='date'>19</var>, <var data-var='time'>06:28</var> UTC Identified - The issue has been identified and is being investigated further. If you are encountering errors authenticating the Boulder Opal Toolkit or Fire Opal Client please clear locally cached authentication tokens in `~/.config/qctrl` and try again. Jun <var data-var='date'>19</var>, <var data-var='time'>06:11</var> UTC Investigating - We are currently investigating an issue with the Boulder Opal Toolkit client package which is affecting authentication.

Regression in authentication with Boulder Opal Toolkit client

May <var data-var='date'>24</var>, <var data-var='time'>01:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>24</var>, <var data-var='time'>00:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>18</var>, <var data-var='time'>07:04</var> UTC Scheduled - There will be scheduled maintenance for Q-CTRL products on Monday 25th May 10:00am - 11:00am AEST / 25th May 2:00am - 3:00am CEST / 25th May 12:00am - 1:00am UTC / 24th May 5:00pm - 6:00pm PDT). During this time, the platform and product access may be briefly unavailable as we perform necessary updates. We apologize for any inconvenience this may cause and advise that you plan your work accordingly. If you have any questions or concerns, please do not hesitate to reach out at https://q-ctrl.com/contact.

Scheduled Maintenance Period

Mar <var data-var='date'>30</var>, <var data-var='time'>03:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>29</var>, <var data-var='time'>21:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>10</var>, <var data-var='time'>06:20</var> UTC Scheduled - There will be scheduled maintenance for Q-CTRL products on Monday 30th March 8am-2pm (AEDT) / Sunday 29th March 10pm-4am +1 (CEST)  / Sunday 29th March at 2pm-8pm (PDT). During this time, the platform and product access may be briefly unavailable as we perform necessary updates. We apologize for any inconvenience this may cause and advise that you plan your work accordingly. If you have any questions or concerns, please do not hesitate to reach out at https://q-ctrl.com/contact.

Mar <var data-var='date'>23</var>, <var data-var='time'>02:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>22</var>, <var data-var='time'>21:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>10</var>, <var data-var='time'>06:11</var> UTC Scheduled - There will be scheduled maintenance for Q-CTRL products on Monday 23rd March 8am-1pm (AEDT) / Sunday 22nd March 10pm-3am +1 (CEST)  / Sunday 22nd March at 2pm-7pm (PDT). During this time, the platform and product access may be briefly unavailable as we perform necessary updates. We apologize for any inconvenience this may cause and advise that you plan your work accordingly. If you have any questions or concerns, please do not hesitate to reach out at https://q-ctrl.com/contact.

Dec <var data-var='date'>15</var>, <var data-var='time'>01:00</var> UTC Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>14</var>, <var data-var='time'>22:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'> 4</var>, <var data-var='time'>04:01</var> UTC Scheduled - There will be scheduled maintenance for the Q-CTRL platform on December 14th, 2025 from 10:00 PM to 01:00 AM Universal Coordinated Time (UTC) (December 15th, 2025 from 09:00 AM to 12:00 PM Australian Eastern Daylight Time (AEDT)). During this time, the platform and product access may be unavailable as we perform necessary updates. We apologize for any inconvenience this may cause and advise that you plan your work accordingly. If you have any questions or concerns, please do not hesitate to reach out at https://q-ctrl.com/contact.

Oct <var data-var='date'>21</var>, <var data-var='time'>02:42</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'>21</var>, <var data-var='time'>01:00</var> UTC Update - We are continuing to monitor for further issues. Oct <var data-var='date'>20</var>, <var data-var='time'>22:03</var> UTC Monitoring - There is some degraded performance on some of our product websites due to ongoing issues with upstream cloud platform vendors. We are working to workaround these issues as well as monitoring them.

Some product websites still affected by ongoing global outages

Oct <var data-var='date'>20</var>, <var data-var='time'>10:00</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>08:48</var> UTC Monitoring - Our vendors report that systems are being recovered. We continue to monitor. Oct <var data-var='date'>20</var>, <var data-var='time'>08:47</var> UTC Identified - The issue has been identified in upstream vendor cloud providers Oct <var data-var='date'>20</var>, <var data-var='time'>08:29</var> UTC Investigating - We are currently investigating issues with a number of our product websites.

Issues with websites (include Boulder Opal, Fire Opal, account management)

Sep <var data-var='date'>22</var>, <var data-var='time'>03:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>22</var>, <var data-var='time'>01:06</var> UTC Verifying - Verification is currently underway for the maintenance items. Sep <var data-var='date'>22</var>, <var data-var='time'>00:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 8</var>, <var data-var='time'>04:19</var> UTC Scheduled - There will be scheduled maintenance for the Q-CTRL platform on September 22, 2025 from 00:00 AM to 03:00 AM Coordinated Universal Time (UTC) (September 22, 10:00 AM to 1:00 PM Australian Eastern Standard Time (AEST), September 21, 5:00 PM to 8:00 PM Pacific Daylight Time (PDT)). During this time, platform and product access may be unavailable as we perform necessary updates. Check out or subscribe to Q-CTRL Status for updates. We apologize for any inconvenience this may cause and advise that you plan your work accordingly. If you have any questions or concerns, please do not hesitate to contact Q-CTRL for support.

Jun <var data-var='date'>29</var>, <var data-var='time'>06:38</var> UTC Resolved - This incident has been resolved. All Q-CTRL products have been restored to operational order. Jun <var data-var='date'>29</var>, <var data-var='time'>06:20</var> UTC Identified - Users trying to access Q-CTRL ID may have experienced an error in account authentication. This will have blocked access to Q-CTRL products.

Issues with Q-CTRL ID

Apr <var data-var='date'>29</var>, <var data-var='time'>06:28</var> UTC Resolved - New users that signed up may not have received an email to verify their accounts. This issue has been resolved and all impacted users should have received another email to verify their account and access Q-CTRL products.

Issues with email verification

Apr <var data-var='date'>22</var>, <var data-var='time'>05:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>22</var>, <var data-var='time'>02:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 7</var>, <var data-var='time'>04:13</var> UTC Scheduled - There will be scheduled maintenance for the Q-CTRL platform on April 22, 2025 from 02:00 AM to 05:00 AM Coordinated Universal Time (UTC) (April 22, 12:00 PM to 3:00 PM Australian Eastern Standard Time (AEST), April 21, 7:00 PM to 10:00 PM Pacific Daylight Time (PDT)). During this time, platform and product access may be unavailable as we perform necessary updates. Check out or subscribe to Q-CTRL Status for updates. We apologize for any inconvenience this may cause and advise that you plan your work accordingly. If you have any questions or concerns, please do not hesitate to contact Q-CTRL for support.

Mar <var data-var='date'>14</var>, <var data-var='time'>07:15</var> UTC Resolved - Fire Opal is operating as normal Mar <var data-var='date'>14</var>, <var data-var='time'>07:11</var> UTC Monitoring - We are continuing to monitor the system which is under increased load. Customers using Fire Opal may experience a delay in response times during this period. Mar <var data-var='date'>14</var>, <var data-var='time'>07:03</var> UTC Identified - The issue has been identified and we are working towards a resolution. Mar <var data-var='date'>14</var>, <var data-var='time'>06:41</var> UTC Investigating - We are currently investigating an issue affecting customer using Fire Opal with IBM

Fire Opal response error

Feb <var data-var='date'>24</var>, <var data-var='time'>02:58</var> UTC Completed - The scheduled maintenance has been completed. Q-CTRL users may have been logged out of their sessions as a result of maintenance and will need to log back in. We apologize for any inconvenience this may have caused. If you have any questions or concerns, please do not hesitate to contact Q-CTRL for support. Feb <var data-var='date'>24</var>, <var data-var='time'>02:35</var> UTC Verifying - Verification is currently underway for the maintenance items. Feb <var data-var='date'>24</var>, <var data-var='time'>01:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>11</var>, <var data-var='time'>02:57</var> UTC Update - We will be undergoing scheduled maintenance during this time. Feb <var data-var='date'>11</var>, <var data-var='time'>02:35</var> UTC Scheduled - There will be scheduled maintenance for the Q-CTRL platform on February 24, 2025 from 01:00 AM to 03:00 AM Coordinated Universal Time (UTC) (Feb 24, 12:00 PM to 2:00 PM Australian Eastern Standard Time (AEST), Feb 23, 5:00 PM to 7:00 PM Pacific Standard Time (PST)). During this time, platform and product access may be unavailable as we perform necessary updates. Check out or subscribe to Q-CTRL Status for updates. We apologize for any inconvenience this may cause and advise that you plan your work accordingly. If you have any questions or concerns, please do not hesitate to contact Q-CTRL for support.

Jan <var data-var='date'> 7</var>, <var data-var='time'>03:15</var> UTC Resolved - This incident has now been resolved. Jan <var data-var='date'> 7</var>, <var data-var='time'>02:38</var> UTC Identified - We are undergoing an outage at the moment and working to resolve the issue as soon as possible. During this time, access to Q-CTRL clients (Accounts, Black Opal, Boulder Opal and ID) will be impacted. We apologize for any inconvenience this may cause and seek your patience. If you have any questions or concerns, please do not hesitate to reach out to support@q-ctrl.com.

Q-CTRL Front-End websites affected

Sep <var data-var='date'> 4</var>, <var data-var='time'>20:59</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'> 4</var>, <var data-var='time'>00:00</var> UTC Monitoring - We are currently investigating the issue and will have a fix shortly

May <var data-var='date'>27</var>, <var data-var='time'>10:36</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>16</var>, <var data-var='time'>04:43</var> UTC Scheduled - There will be scheduled maintenance for the Q-CTRL Platform on May 27 from 12am to 1am UTC (May 27 from 10am to 11am AEST). During this time, the platform and product access may be unavailable as we perform necessary updates. We apologize for any inconvenience this may cause and advise that you plan your work accordingly. If you have any questions or concerns, please do not hesitate to reach out at https://q-ctrl.com/contact.

Apr <var data-var='date'>19</var>, <var data-var='time'>05:40</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>18</var>, <var data-var='time'>23:25</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>18</var>, <var data-var='time'>19:49</var> UTC Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>18</var>, <var data-var='time'>03:05</var> UTC Investigating - We're experiencing an elevated level of Fire Opal API errors and are currently investigating the issue.

Elevated Fire Opal API Errors

Mar <var data-var='date'>26</var>, <var data-var='time'>04:53</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>26</var>, <var data-var='time'>04:32</var> UTC Identified - We are undergoing an outage at the moment and working to resolve the issue as soon as possible. During this time, access to Boulder Opal and Fire Opal will be unavailable. We apologize for any inconvenience this may cause and seek your patience. If you have any questions or concerns, please do not hesitate to reach out to support@q-ctrl.com.

Platform outage

Feb <var data-var='date'>15</var>, <var data-var='time'>02:00</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>15</var>, <var data-var='time'>01:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>15</var>, <var data-var='time'>01:00</var> UTC Update - We will be undergoing scheduled maintenance during this time. Feb <var data-var='date'> 1</var>, <var data-var='time'>01:00</var> UTC Scheduled - There will be scheduled maintenance for the Q-CTRL platform on 15th February from 01:00 to 02:00 UTC (15th February from 12pm to 1pm AEDT). During this time, the platform and product access may be unavailable as we perform necessary updates. We apologize for any inconvenience this may cause and advise that you plan your work accordingly. If you have any questions or concerns, please do not hesitate to reach out to support@q-ctrl.com.

Platform maintenance

Jan <var data-var='date'>18</var>, <var data-var='time'>06:00</var> UTC Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>18</var>, <var data-var='time'>05:01</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>16</var>, <var data-var='time'>06:12</var> UTC Scheduled - There will be scheduled maintenance for the Q-CTRL platform on 18th January from 05:00 to 06:00 UTC (18th January from 4pm to 5pm AEDT). During this time, the platform and product access may be unavailable as we perform necessary updates. We apologize for any inconvenience this may cause and advise that you plan your work accordingly. If you have any questions or concerns, please do not hesitate to reach out to support@q-ctrl.com.

Jan <var data-var='date'>16</var>, <var data-var='time'>06:15</var> UTC Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>16</var>, <var data-var='time'>05:45</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>16</var>, <var data-var='time'>05:32</var> UTC Scheduled - There will be scheduled emergency maintenance for the Q-CTRL platform on 16th January from 05:45 to 06:15 UTC (16th January from 4:45pm to 5:15pm AEDT). During this time, the platform and product access may be unavailable as we perform necessary updates. We apologize for any inconvenience this may cause and advise that you plan your work accordingly. If you have any questions or concerns, please do not hesitate to reach out to support@q-ctrl.com.

Jan <var data-var='date'> 2</var>, <var data-var='time'>04:39</var> UTC Completed - The scheduled maintenance has been completed. Jan <var data-var='date'> 2</var>, <var data-var='time'>04:01</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'> 2</var>, <var data-var='time'>01:35</var> UTC Scheduled - There will be scheduled emergency maintenance for the Q-CTRL platform on 2nd January from 04:00 to 05:00 UTC (2nd January from 3pm to 4pm AEDT). During this time, the platform and product access may be unavailable as we perform necessary updates. We apologize for any inconvenience this may cause and advise that you plan your work accordingly. If you have any questions or concerns, please do not hesitate to reach out to support@q-ctrl.com.

Oct <var data-var='date'>23</var>, <var data-var='time'>04:00</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>23</var>, <var data-var='time'>01:01</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>11</var>, <var data-var='time'>02:04</var> UTC Scheduled - Q-CTRL will be undergoing scheduled maintenance on Sunday October 22, 2023 at 6:00 PM Pacific Time (UTC−8) (Monday October 23, 2023 at 12:00 PM Australian Eastern Daylight Time (UTC+11)). During this time, access to Q-CTRL products may be unavailable as we perform necessary updates. We apologise for any inconvenience this may cause and advise that you plan your work accordingly. If you have any questions or concerns, please do not hesitate to contact us at https://q-ctrl.com/contact. Thank you for your understanding. Best regards, The Q-CTRL team

Q-CTRL scheduled maintenance

Oct <var data-var='date'> 3</var>, <var data-var='time'>01:21</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>30</var>, <var data-var='time'>01:21</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>30</var>, <var data-var='time'>01:20</var> UTC Scheduled - Fire Opal is currently undergoing maintenance that may affect execution quality. We expect to have an update on Monday, October 2 PST. We apologize for any inconvenience this may cause. If you have any questions or concerns, please do not hesitate to reach out to support@q-ctrl.com.

Fire Opal maintenance

Aug <var data-var='date'>24</var>, <var data-var='time'>03:53</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>24</var>, <var data-var='time'>03:19</var> UTC Update - We are continuing to monitor for any further issues. Aug <var data-var='date'>24</var>, <var data-var='time'>03:18</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>24</var>, <var data-var='time'>02:53</var> UTC Investigating - We are undergoing an outage at the moment and working to resolve the issue as soon as possible. During this time, access to Q-CTRL services will be unavailable. We apologize for any inconvenience this may cause and seek your patience. If you have any questions or concerns, please do not hesitate to reach out to support@q-ctrl.com

Is Q-CTRL down?

Q-CTRL status is UP

Lastest published events

Regression in authentication with Boulder Opal Toolkit client

Scheduled Maintenance Period

Scheduled Maintenance Period

Q-CTRL Services, Components and Regions

Recent Q-CTRL events

Regression in authentication with Boulder Opal Toolkit client

Scheduled Maintenance Period

Scheduled Maintenance Period

Scheduled Maintenance Period

Scheduled Maintenance Period

Some product websites still affected by ongoing global outages