Aug <var data-var='date'>14</var>, <var data-var='time'>18:00</var> PDT Resolved - This incident has been resolved.Aug <var data-var='date'>14</var>, <var data-var='time'>15:45</var> PDT Investigating - we need to perform emergency maintenance on our BCH wallet. once complete, please retry withdrawing

BCH wallet maintenance

Aug <var data-var='date'> 7</var>, <var data-var='time'>11:33</var> PDT Resolved - This incident has been resolved.Aug <var data-var='date'> 7</var>, <var data-var='time'>11:27</var> PDT Update - We have identified the issue and have attempted to resend all failed withdrawals.Aug <var data-var='date'> 7</var>, <var data-var='time'>11:07</var> PDT Investigating - We are noticing some failed withdrawals on the Bitcoin Network. if your withdrawal fails, we will retry sending

Bitcoin withdrawals intermittently failing

Jul <var data-var='date'>26</var>, <var data-var='time'>22:33</var> PDT Resolved - This incident has been resolved.Jul <var data-var='date'>25</var>, <var data-var='time'>13:55</var> PDT Update - We are continuing to experience intermittent outages. if the site appears to be down (infinite loading indicator), then please try again in a few minutes. if the problem persists please contact support.Jul <var data-var='date'>25</var>, <var data-var='time'>10:51</var> PDT Update - We are continuing to monitor for any further issues.Jul <var data-var='date'>25</var>, <var data-var='time'>10:51</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.Jul <var data-var='date'>25</var>, <var data-var='time'>10:48</var> PDT Investigating - We are currently investigating this issue.

site down

Jul <var data-var='date'> 3</var>, <var data-var='time'>16:24</var> PDT Resolved - This incident has been resolved.Jan <var data-var='date'>19</var>, <var data-var='time'>10:55</var> PST Update - Amazon still hasn't fixed this issue on our end, which prevents us from creating wishlists with shipping addresses containing special characters.Nov <var data-var='date'>29</var>, <var data-var='time'>11:01</var> PST Investigating - currently, there is a bug preventing any address that contains special characters from being used to create orders, regardless of whether you enter it with the special character or not (eg: using e instead of é). We are working on a fix for this and hope to be finished in the coming week.

Shipping addresses with special characters (accents, umlauts, etc) failing to create orders

Jul <var data-var='date'> 3</var>, <var data-var='time'>16:24</var> PDT Resolved - This incident has been resolved.Oct <var data-var='date'>31</var>, <var data-var='time'>15:44</var> PDT Investigating - We are investigating an issue with orders containing items from third party sellers. At this time, it appears Amazon has a bug that prevents those items from being delivered to the shopper address. We are awaiting a fix from Amazon. In the meantime, please cancel those orders until a resolution is found. Sorry for the inconvenience.

Some orders cannot be fulfilled when shipped from third party sellers

Jul <var data-var='date'> 3</var>, <var data-var='time'>07:25</var> PDT Resolved - wishlist creation has been discontinued. see announcement: https://blog.purse.io/moving-in-a-new-direction-48f63a89cf42May <var data-var='date'>22</var>, <var data-var='time'>15:09</var> PDT Investigating - we are having wishlist creation issues again and are not able to process newly created wishlists. please standby as we try to fix this issueApr <var data-var='date'>28</var>, <var data-var='time'>23:13</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.Apr <var data-var='date'>18</var>, <var data-var='time'>11:56</var> PDT Investigating - We are investigating an issue where wishlists are failing to create, thus affecting order creation. Please follow this issue for updates

Wishlist creation stopped

Jun <var data-var='date'>29</var>, <var data-var='time'>09:40</var> PDT Resolved - We have implemented a major fix that should get us successful withdrawals moving forward. we will continue monitoring.Jun <var data-var='date'>27</var>, <var data-var='time'>22:13</var> PDT Update - we are still investigating the cause of the intermittent failed withdrawals. We will be taking the wallet offline while we perform repairs.Jun <var data-var='date'>26</var>, <var data-var='time'>11:20</var> PDT Investigating - We are seeing intermittent failures with BCH withdrawals. if your withdrawal fails, we will cancel it and you can retry the withdrawal. Sorry for the inconvenience while we are working on fixing this issue.

BCH wallet intermittent failed withdrawals

Jun <var data-var='date'>25</var>, <var data-var='time'>21:13</var> PDT Completed - The scheduled maintenance has been completed.Jun <var data-var='date'>25</var>, <var data-var='time'>11:45</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jun <var data-var='date'>25</var>, <var data-var='time'>11:43</var> PDT Scheduled - Our BCH hot wallet needs to undergo maintenance as we are noticing some failed withdrawals recently.

Jun <var data-var='date'>24</var>, <var data-var='time'>18:35</var> PDT Completed - The scheduled maintenance has been completed.Jun <var data-var='date'>24</var>, <var data-var='time'>17:35</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jun <var data-var='date'>24</var>, <var data-var='time'>17:34</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time.

May <var data-var='date'> 4</var>, <var data-var='time'>12:47</var> PDT Resolved - This incident has been resolved.May <var data-var='date'> 4</var>, <var data-var='time'>12:25</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.Apr <var data-var='date'>28</var>, <var data-var='time'>23:16</var> PDT Investigating - we are noticing some issues with our BCH wallet that is causing some larger withdrawals to fail. if this happens to you, please message our support and we will investigate and cancel the failed transaction. You will then be able to reattempt to withdraw.

BCH BitcoinCash withdraws are intermittently failing

May <var data-var='date'> 4</var>, <var data-var='time'>12:47</var> PDT Resolved - This incident has been resolved.May <var data-var='date'> 4</var>, <var data-var='time'>12:44</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.May <var data-var='date'> 4</var>, <var data-var='time'>12:26</var> PDT Investigating - We are noticing some bitcoin withdrawals are failing. we are working on getting our wallet back to operational and will restart the failed withdrawals once a solution is in place.

Some bitcoin withdrawals are failing

Nov <var data-var='date'>11</var>, <var data-var='time'>12:59</var> PST Resolved - This incident has been resolved.Nov <var data-var='date'>11</var>, <var data-var='time'>12:56</var> PST Monitoring - we have detected a server outage and have upgraded our services. this was a minor outage of only a few minutes while we upgraded services. we are operational again and monitoring.

minor server outage

Oct <var data-var='date'>10</var>, <var data-var='time'>12:53</var> PDT Resolved - This incident has been resolved.Oct <var data-var='date'>10</var>, <var data-var='time'>10:07</var> PDT Identified - Lightning transactions on Bitcoin are failing. we have identified the cause and are upgrading our services.

Bitcoin Lightning transactions failing

Jul <var data-var='date'>21</var>, <var data-var='time'>21:01</var> PDT Resolved - This incident has been resolved.Jul <var data-var='date'>21</var>, <var data-var='time'>17:01</var> PDT Investigating - This issue only pertains to orders created on amazon.jp

Japanese order creation currently broken

Jul <var data-var='date'> 1</var>, <var data-var='time'>13:59</var> PDT Completed - The scheduled maintenance has been completed.Jul <var data-var='date'> 1</var>, <var data-var='time'>13:16</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jul <var data-var='date'> 1</var>, <var data-var='time'>13:14</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time.

Infrastructure updates

May <var data-var='date'>16</var>, <var data-var='time'>13:12</var> PDT Resolved - BCH node has been repaired. All deposits and withdraws should now show up as confirmed.May <var data-var='date'>16</var>, <var data-var='time'>12:35</var> PDT Investigating - we are fixing some node issues related to BCH Network upgrades. see https://github.com/bitcoin-cash-node/bitcoin-cash-node/releases/tag/v24.0.0

Issues related to BCH Network Upgrades

May <var data-var='date'>14</var>, <var data-var='time'>09:38</var> PDT Resolved - This incident has been resolved.May <var data-var='date'>13</var>, <var data-var='time'>08:23</var> PDT Investigating - Due to market volatility, we are noticing delayed withdrawals and long confirmation times.

Market volatility causing delayed withdrawals

Apr <var data-var='date'>11</var>, <var data-var='time'>13:15</var> PDT Completed - The scheduled maintenance has been completed.Apr <var data-var='date'>11</var>, <var data-var='time'>12:15</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr <var data-var='date'> 8</var>, <var data-var='time'>10:17</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time.

Backend Upgrades

Apr <var data-var='date'> 9</var>, <var data-var='time'>20:57</var> PDT Resolved - This incident has been resolved.Apr <var data-var='date'> 9</var>, <var data-var='time'>20:33</var> PDT Update - We are continuing to monitor for any further issues.Apr <var data-var='date'> 9</var>, <var data-var='time'>20:33</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.Apr <var data-var='date'> 9</var>, <var data-var='time'>20:21</var> PDT Update - We are continuing to work on a fix for this issue.Apr <var data-var='date'> 9</var>, <var data-var='time'>18:00</var> PDT Identified - The issue has been identified and a fix is being implemented.

Product Search and Add To Cart not working

Mar <var data-var='date'>23</var>, <var data-var='time'>12:43</var> PDT Resolved - This incident has been resolved.Mar <var data-var='date'>23</var>, <var data-var='time'>11:54</var> PDT Investigating - We are currently investigating this issue.

Some emails are delayed due to service provider outage

Mar <var data-var='date'>14</var>, <var data-var='time'>23:00</var> PDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>14</var>, <var data-var='time'>19:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>10</var>, <var data-var='time'>16:50</var> PST Scheduled - Email deliverability may be delayed during this maintenance.

Email Infrastructure Maintenance

Feb <var data-var='date'>21</var>, <var data-var='time'>14:33</var> PST Resolved - This incident has been resolved.Feb <var data-var='date'>21</var>, <var data-var='time'>09:37</var> PST Identified - The issue has been identified and a fix is being implemented.

Withdraws delayed

Feb <var data-var='date'>10</var>, <var data-var='time'>20:26</var> PST Completed - Scheduled Maintenance is complete.Feb <var data-var='date'>10</var>, <var data-var='time'>16:15</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'> 7</var>, <var data-var='time'>22:25</var> PST Scheduled - We are performing system upgrades that will be taking down the site for 4 hours. Please plan appropriately for this outage.

System upgrades

Dec <var data-var='date'>22</var>, <var data-var='time'>11:30</var> PST Resolved - We have upgraded our infrastructure and the site is fully functioning and back to normal operations. sorry for the inconvenienceDec <var data-var='date'>22</var>, <var data-var='time'>01:46</var> PST Identified - Site performance may still be degraded. we are developing a better solution, but functionality should be working.Dec <var data-var='date'>21</var>, <var data-var='time'>21:22</var> PST Update - Site is extremely unresponsive and timing out. We are still investigating the cause.Dec <var data-var='date'>21</var>, <var data-var='time'>18:01</var> PST Investigating - We are currently investigating this issue.

Site Down

Dec <var data-var='date'>22</var>, <var data-var='time'>11:30</var> PST Completed - The scheduled maintenance has been completed.Dec <var data-var='date'>22</var>, <var data-var='time'>11:15</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'>22</var>, <var data-var='time'>11:07</var> PST Scheduled - We need to bring the site down in order to migrate to newer infrastructure. please hold...

Is Purse IO down?

Purse IO status is UP

Lastest published events

BCH wallet maintenance

Bitcoin withdrawals intermittently failing

site down

Purse IO Services, Components and Regions

Recent Purse IO events

BCH wallet maintenance

Bitcoin withdrawals intermittently failing

site down

Shipping addresses with special characters (accents, umlauts, etc) failing to create orders

Some orders cannot be fulfilled when shipped from third party sellers

Wishlist creation stopped

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Is Purse IO down?

Purse IO status is UP

Lastest published events

BCH wallet maintenance

Bitcoin withdrawals intermittently failing

site down

Purse IO Services, Components and Regions

Recent Purse IO events

BCH wallet maintenance

Bitcoin withdrawals intermittently failing

site down

Shipping addresses with special characters (accents, umlauts, etc) failing to create orders

Some orders cannot be fulfilled when shipped from third party sellers

Wishlist creation stopped

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!