Jul <var data-var='date'>21</var>, <var data-var='time'>01:24</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>20</var>, <var data-var='time'>21:59</var> UTC Investigating - We are currently investigating an increase in errors related to ECG attachments from ZOLL monitors.

Degraded performance around Zoll ECG uploads

May <var data-var='date'>27</var>, <var data-var='time'>17:20</var> UTC Resolved - This incident has been resolved. Customers may have experienced delayed push notifications from 9:54 AM MT for approx 45 minutes. May <var data-var='date'>27</var>, <var data-var='time'>15:54</var> UTC Investigating - We are currently investigating this issue.

Intermittent delays of push notifications (iOS and Android)

Mar <var data-var='date'>11</var>, <var data-var='time'>14:12</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>11</var>, <var data-var='time'>00:26</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>10</var>, <var data-var='time'>22:06</var> UTC Identified - The issue has been identified and a fix is being implemented.

Intermittent Stryker EKG Integration Issue

Nov <var data-var='date'>19</var>, <var data-var='time'>00:01</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>23:53</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>18</var>, <var data-var='time'>23:05</var> UTC Update - We are continuing to work on a fix for this issue. Nov <var data-var='date'>18</var>, <var data-var='time'>22:58</var> UTC Identified - At 11:30 MT, we observed an issue affecting the viewing of images uploaded by our imaging partners. We have identified the root cause and are currently preparing a resolution. We anticipate deploying the fix later this evening. Once deployed, all previously uploaded images will be viewable again.

Issue viewing images from our Neuro - Radiology Imaging Partners

Nov <var data-var='date'>18</var>, <var data-var='time'>23:00</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>18</var>, <var data-var='time'>18:45</var> UTC Scheduled - To improve API consistency, we are performing routine maintenance to remove an unused, undocumented data element: patient-channel.dob.ageInUnits. We have high confidence that this change will not impact any integrations. For clarity, the documented and supported element for this data is patient-channel.age_in_units.

Pulsara API Enhancement & Maintenance

Jun <var data-var='date'>12</var>, <var data-var='time'>11:01</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>12</var>, <var data-var='time'>11:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>11</var>, <var data-var='time'>14:00</var> UTC Scheduled - This is a routine scheduled Database maintenance to ensure optimal security and integrity of the Pulsara platform. Anticipated service interruption duration is less than 1 min.

US scheduled maintenance for 06/12/2025 at 07:00 AM EDT

Apr <var data-var='date'>16</var>, <var data-var='time'>22:21</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>16</var>, <var data-var='time'>21:38</var> UTC Monitoring - Pulsara's third-party video platform has restored all services, and Pulsara Calls are working. Pulsara will continue to monitor this issue. Apr <var data-var='date'>16</var>, <var data-var='time'>19:32</var> UTC Investigating - The Pulsara Calling feature is temporarily unavailable because our third-party partner is down. Pulsara is investigating this issue and will update the Pulsara Status Page when more information is available.

Pulsara Calling feature is temporarily unavailable

Mar <var data-var='date'>10</var>, <var data-var='time'>23:06</var> UTC Resolved - The Pulsara platform was temporarily unavailable from approximately 15:44 to 15:46 US Mountain time today. A crash of a cloud vendor component resulted in errors for all application functionality. Automatic monitoring and recovery systems were initiated. All systems are back online, and normal operations have resumed.

Service Interruption

Dec <var data-var='date'>18</var>, <var data-var='time'>12:05</var> UTC Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>18</var>, <var data-var='time'>12:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>17</var>, <var data-var='time'>23:25</var> UTC Scheduled - This is a routine scheduled Database maintenance to ensure optimal security and integrity of the Pulsara platform.

Routine Scheduled Database Maintenance

Oct <var data-var='date'>17</var>, <var data-var='time'>00:47</var> UTC Resolved - Google FCM incident status page has announced that they have mitigated this issue and are currently monitoring it. As Pulsara opened this incident as a helpful way of providing transparency to this event, we will close out this incident now. For further information, please visit https://status.firebase.google.com/incidents/PTWWAYPjkjPapM4qkGY2. As always, Pulsara will continue monitoring all third-party services to ensure our product is running. Oct <var data-var='date'>15</var>, <var data-var='time'>17:33</var> UTC Update - We are continuing to monitor for any further issues. Oct <var data-var='date'>15</var>, <var data-var='time'>17:28</var> UTC Monitoring - We have identified and are monitoring an issue with Google Firebase Cloud Messaging (FCM) affecting a small number of notifications sent to Android devices. FCM is aware of this issue and is providing status information on their Firebase Status Dashboard (https://status.firebase.google.com/incidents/PTWWAYPjkjPapM4qkGY2) We will post updates here as they become available from Firebase. Please Note: this does not affect any Apple devices.

Intermittent Push Notification Failures on Android Devices

Aug <var data-var='date'>27</var>, <var data-var='time'>19:37</var> UTC Resolved - This incident has been resolved. Pulsara will provide RCA information on this incident when it becomes available. Aug <var data-var='date'>27</var>, <var data-var='time'>19:25</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>27</var>, <var data-var='time'>19:23</var> UTC Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'>27</var>, <var data-var='time'>19:19</var> UTC Investigating - We are currently investigating this issue.

Federated authentication customers unable to login on Web

Aug <var data-var='date'> 3</var>, <var data-var='time'>02:13</var> UTC Resolved - The Pulsara platform was temporarily unavailable from approximately 18:04 to 18:07 US Mountain time today. A crash of a cloud vendor component resulted in errors for all application functionality. Automatic monitoring and recovery systems were initiated. All systems are back online and normal operations have resumed.

Apr <var data-var='date'>15</var>, <var data-var='time'>10:41</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>15</var>, <var data-var='time'>10:39</var> UTC Verifying - Verification is currently underway for the maintenance items. Apr <var data-var='date'>15</var>, <var data-var='time'>10:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 8</var>, <var data-var='time'>17:26</var> UTC Scheduled - Pulsara has scheduled maintenance on April 15 at 04:30 AM MDT and will be unavailable for approximately 10 minutes while we upgrade our platform to improve performance and security.

US scheduled maintenance

Apr <var data-var='date'>10</var>, <var data-var='time'>19:08</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>10</var>, <var data-var='time'>19:07</var> UTC Verifying - Verification is currently underway for the maintenance items. Apr <var data-var='date'>10</var>, <var data-var='time'>19:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 3</var>, <var data-var='time'>19:47</var> UTC Scheduled - Pulsara Australia has scheduled maintenance on April 11 at 05:00 AM AEST and will be unavailable for approximately 10 minutes while we upgrade our platform to improve performance and security.

Australia scheduled maintenance

Mar <var data-var='date'>31</var>, <var data-var='time'>19:48</var> UTC Resolved - The Pulsara platform experienced a service outage due to a database failure from 13:41 MDT until 13:48 MDT. The Pulsara team was notified by internal monitoring systems about the issue and resolved the issue. All systems and services have recovered and are operating normally. The team continues to monitor all potentially impacted services.

Interruption in service due to database failure

Dec <var data-var='date'>20</var>, <var data-var='time'>23:15</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'>20</var>, <var data-var='time'>22:45</var> UTC Monitoring - All calendar filters have now been restored. At this time, all calendar integrations should be functioning normally. We are continuing to monitor this issue. Dec <var data-var='date'>20</var>, <var data-var='time'>19:21</var> UTC Update - We are currently working on restoring the calendar filters on a customer-by-customer basis. Dec <var data-var='date'>20</var>, <var data-var='time'>16:48</var> UTC Identified - The root cause of this issue with the calendar integration has been identified. We are actively working on a resolution and will provide a status update within the next 1-2 hours. Please monitor the call status of your team members who are using the calendar integration during this time. Dec <var data-var='date'>20</var>, <var data-var='time'>15:19</var> UTC Update - Our development team is investigating an issue where our calendar integration is not appropriately applying the calendar filters to the on-call status. This may result in team members that use the calendar integration to be placed on call when they should not be. Dec <var data-var='date'>20</var>, <var data-var='time'>15:14</var> UTC Investigating - An issue with the On Call Callendar integration has been identified and is being investigated.

On Call Calendar Integration issue

Oct <var data-var='date'>26</var>, <var data-var='time'>15:55</var> UTC Resolved - Microsoft has resolved its DNS issue. Oct <var data-var='date'>25</var>, <var data-var='time'>22:54</var> UTC Monitoring - Beginning 07:30 US Mountain time on 10/25/2023, we began seeing intermittent failures with Edge push notifications. There appears to be a global issue with Microsoft Windows Notification Service (WNS) related to DNS entries for a portion of their infrastructure. This is not a problem specific to Pulsara or a problem that is in Pulsara's control to fix. We recommend using Google Chrome if possible during this degraded performance of Microsoft Edge.

Intermittent failures with Microsoft Edge push notifications

Aug <var data-var='date'>14</var>, <var data-var='time'>18:58</var> UTC Resolved - According to our monitoring, Microsoft resolved an issue on Friday, August 11th at approximately 0500 MST. We will continue to monitor the situation. At this time, all Microsoft Edge browser push notification functionality appears to be functioning normally. Aug <var data-var='date'>11</var>, <var data-var='time'>23:01</var> UTC Monitoring - We are monitoring this issue to ensure that the issue is resolved. Aug <var data-var='date'>11</var>, <var data-var='time'>22:58</var> UTC Identified - Microsoft recently released an update that disabled some previous settings for notification services in the Edge Browser. This issue has been identified and tied to this recent update from Microsoft Edge. To resolve this issue, please adjust your Edge browser settings to “enable” the Enable system notification setting. You can find this setting by navigating to edge://flags/#enable-system-notifications in your Edge browser. When you navigate this page, you will see the setting “Enable system notifications.” Please make sure that this setting is enabled. After you adjust this setting, we recommend sending yourself a test alert to ensure that alerts are working correctly. Please work with your IT staff if you have problems adjusting this setting. Aug <var data-var='date'>10</var>, <var data-var='time'>21:06</var> UTC Investigating - Issue description: We have identified a Microsoft issue that started at approximately 1100 hrs CDT on 08/09/23. Browser Push notifications sent to customers using Microsoft Edge are not delivered approximately 50% of the time. Impact: Customers using Microsoft Edge EDs and other teams may not receive notifications when logged into Pulsara HQ using the Microsoft Edge browser for inbound patients, consult and transfer requests, etc. Note: New patients in Pulsara HQ will still flash red to notify you of new patients. What do I need to do about it? We strongly recommend that customers relying on Pulsara browser push notifications (audible alerts) for patient awareness switch to Google Chrome until this Microsoft issue is resolved.

Degraded performance with Microsoft Edge Browser Notifications

Aug <var data-var='date'> 4</var>, <var data-var='time'>23:20</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'> 4</var>, <var data-var='time'>23:10</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 4</var>, <var data-var='time'>21:26</var> UTC Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'> 4</var>, <var data-var='time'>21:25</var> UTC Investigating - We are currently experiencing a service disruption with our browser application. This only affects customers that are using our Federated Authentication integration. Our Development team is working to identify the root cause and implement a solution. If you are a customer utilizing Federated Authentication and see a black screen when logged in, the immediate workaround to get logged into Pulsara is to clear the browser data and then log back into Pulsara.

Degraded performance for customer's using browser app and Federated Authentication

Nov <var data-var='date'>23</var>, <var data-var='time'>17:08</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>23</var>, <var data-var='time'>17:00</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>23</var>, <var data-var='time'>16:59</var> UTC Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'>23</var>, <var data-var='time'>16:37</var> UTC Update - We are continuing to investigate this issue. While the root cause is still being determined, the Pulsara Patient app can still be downloaded directly from the Apple App Store or the Google PlayStore. Nov <var data-var='date'>23</var>, <var data-var='time'>16:28</var> UTC Investigating - We are investigating an issue with our third-party service that delivers SMS Pulsara Patient invites. Currently, SMS invites are being delayed. Our engineering team is working on a resolution, and we will provide another update in 2 hours or as soon as more information becomes available.

Delay in Pulsara Patient invites

Feb <var data-var='date'>18</var>, <var data-var='time'>04:19</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>18</var>, <var data-var='time'>00:38</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>17</var>, <var data-var='time'>17:09</var> UTC Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'>17</var>, <var data-var='time'>16:37</var> UTC Update - We are continuing to investigate this issue. Feb <var data-var='date'>17</var>, <var data-var='time'>15:48</var> UTC Investigating - We have identified an intermittent Pulsara MANAGER (Web application) issue that is impacting the ability of some Hospital Admin users to be able to manage the call status of other users. The Mobile application is not impacted and users are able to manage their own call status from within the HQ page or Android / iOS Pulsara MOBILE applications. We are currently working to resolve this issue and will update this page with additional information as it becomes available.

Functionality Issue: Admins are intermittently unable to manage on call status from Pulsara MANAGER (Web)

Jan <var data-var='date'>28</var>, <var data-var='time'>21:55</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>28</var>, <var data-var='time'>21:46</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>28</var>, <var data-var='time'>20:49</var> UTC Update - We are continuing to work on a fix for this issue. Jan <var data-var='date'>28</var>, <var data-var='time'>17:46</var> UTC Identified - The root cause of the issue has been identified. A fix is in progress, will be tested, and then deployed to production as soon as testing is complete. Jan <var data-var='date'>28</var>, <var data-var='time'>17:38</var> UTC Investigating - We have identified an issue that has been reported by a few customers. These customers have reported that they have not been able to toggle on call from Pulsara MOBILE. Pulsara Administrators, should any of your users report this issue, our recommendation at this time is that you manage the affected user’s call status via Pulsara MANAGER. Pulsara is currently working to resolve this issue and will follow up with you when the resolution is deployed.

Degraded Performance - Ability for some user to manage on call status on Pulsara MOBILE

Dec <var data-var='date'>15</var>, <var data-var='time'>16:13</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'>15</var>, <var data-var='time'>16:08</var> UTC Update - We are continuing to monitor for any further issues. Dec <var data-var='date'>15</var>, <var data-var='time'>16:06</var> UTC Monitoring - As a result of issues with our cloud vendor, we're seeing intermittent issues with requests to our API endpoints. Dec <var data-var='date'>15</var>, <var data-var='time'>15:58</var> UTC Investigating - We are currently experiencing a service disruption. Our Development team is working to identify the root cause and implement a solution.

Service Disruption

May <var data-var='date'> 6</var>, <var data-var='time'>20:23</var> UTC Resolved - This incident has been resolved. We will update this incident with the full root cause along with resolution shortly. May <var data-var='date'> 6</var>, <var data-var='time'>20:21</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 6</var>, <var data-var='time'>19:27</var> UTC Investigating - Pulsara customers are having intermittent issues connecting to the Pulsara platform due to a partial outage of our upstream DNS provider. We are actively investigating and have started the process to switch to our backup DNS provider.

Intermittent connection issues

Apr <var data-var='date'> 7</var>, <var data-var='time'>18:30</var> UTC Resolved - Delayed alerting for US customers from 12:27 MT to 14:12 MT

Is Pulsara down?

Pulsara status is UP

Lastest published events

Degraded performance around Zoll ECG uploads

Intermittent delays of push notifications (iOS and Android)

Intermittent Stryker EKG Integration Issue

Pulsara Services, Components and Regions

Recent Pulsara events

Degraded performance around Zoll ECG uploads

Intermittent delays of push notifications (iOS and Android)

Intermittent Stryker EKG Integration Issue

Issue viewing images from our Neuro - Radiology Imaging Partners

Pulsara API Enhancement & Maintenance

US scheduled maintenance for 06/12/2025 at 07:00 AM EDT