THIS IS A SCHEDULED EVENT Jun <var data-var='date'>4</var>, <var data-var='time'>20:00</var> - <var data-var='time'>23:00</var> BST May <var data-var='date'>21</var>, <var data-var='time'>09:14</var> BST Scheduled - Dear Client, Please be aware of the following planned network maintenance. What: As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our Pulsant Cloud IP Fabric switches located in Edinburgh South Gyle SC-1. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team. Why: This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy. When: The maintenance will take place during the following window: Start: Thursday 04/06/2026 2000 BST End: Thursday 04/06/2026 2300 BST If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager. For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com Please accept our sincere apologies for any inconvenience this may cause. Regards, Pulsant Support Team 0345 119 9999

CHG0057906 - Planned at Risk Network Maintenance Edinburgh South Gyle SC-1 Pulsant Cloud IP Fabric - Thursday 04/06/2026 2000 BST - 2300 BST

THIS IS A SCHEDULED EVENT Jun <var data-var='date'>3</var>, <var data-var='time'>20:00</var> - <var data-var='time'>23:00</var> BST May <var data-var='date'>20</var>, <var data-var='time'>13:19</var> BST Scheduled - Dear Client, Please be aware of the following planned network maintenance. What: As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Telehouse THN1/THE1. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team. Why: This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy. When: The maintenance will take place during the following window: Start: Wednesday 03/06/2026 2000 BST End: Wednesday 03/06/2026 2300 BST If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager. For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com Please accept our sincere apologies for any inconvenience this may cause. Regards, Pulsant Support Team 0345 119 9999

CHG0058614 - Planned at Risk Network Maintenance in Telehouse THN1/THE1, IP Fabric - Wednesday 03/06/2026 2000 BST - 2300 BST

THIS IS A SCHEDULED EVENT Jun <var data-var='date'>2</var>, <var data-var='time'>20:00</var> - <var data-var='time'>23:00</var> BST May <var data-var='date'>19</var>, <var data-var='time'>08:56</var> BST Scheduled - Dear Client, Please be aware of the following planned network maintenance. What: As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Newcastle NE-1. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team. Why: This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy. When: The maintenance will take place during the following window: Start: Tuesday 02/06/2026 2000 BST End: Tuesday 02/06/2026 2300 BST If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager. For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com Please accept our sincere apologies for any inconvenience this may cause. Regards, Pulsant Support Team 0345 119 9999

CHG0057127 - Planned at Risk Network Maintenance in Newcastle NE-1 IP Fabric - Tuesday 02/06/2026 2000 BST- 2300 BST

THIS IS A SCHEDULED EVENT Jun <var data-var='date'>1</var>, <var data-var='time'>20:00</var> - <var data-var='time'>23:00</var> BST May <var data-var='date'>18</var>, <var data-var='time'>10:31</var> BST Scheduled - Dear Client, Please be aware of the following planned network maintenance. What: As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Newcastle East. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team. Why: This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy. When: The maintenance will take place during the following window: Start: Monday 01/06/2026 2000 BST End: Monday 01/06/2026 2300 BST If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager. For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com Please accept our sincere apologies for any inconvenience this may cause. Regards, Pulsant Support Team 0345 119 9999

CHG0057704 - Planned at Risk Network Maintenance in Newcastle East, NE-2 IP Fabric - Monday 01/06/2026 2000 BST - 2300 BST

THIS IS A SCHEDULED EVENT May <var data-var='date'>28</var>, <var data-var='time'>20:00</var> - <var data-var='time'>23:00</var> BST May <var data-var='date'>14</var>, <var data-var='time'>11:46</var> BST Scheduled - Dear Client, Please be aware of the following planned network maintenance. What: As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our Pulsant Cloud IP Fabric switches located in Newcastle NE-1. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team. Why: This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy. When: The maintenance will take place during the following window: Start: Thursday 28/05/2026 2000 BST End: Thursday 28/05/2026 2300 BST If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager. For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com Please accept our sincere apologies for any inconvenience this may cause. Regards, Pulsant Support Team 0345 119 9999

CHG0057887 - Planned at Risk Network Maintenance Newcastle NE-1 Pulsant Cloud IP Fabric - Thursday 28/05/2026 2000 BST - 2300 BST

THIS IS A SCHEDULED EVENT May <var data-var='date'>27</var>, <var data-var='time'>20:00</var> - <var data-var='time'>23:00</var> BST May <var data-var='date'>13</var>, <var data-var='time'>09:04</var> BST Scheduled - Dear Client, Please be aware of the following planned network maintenance. What: As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our Pulsant Cloud IP Fabric switches located in Croydon LN-1. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team. Why: This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy. When: The maintenance will take place during the following window: Start: Wednesday 27/05/2026 2000 BST End: Wednesday 27/05/2026 2300 BST If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager. For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com Please accept our sincere apologies for any inconvenience this may cause. Regards, Pulsant Support Team 0345 119 9999

CHG0057888 - Planned at Risk Network Maintenance Croydon LN-1 Pulsant Cloud IP Fabric - Wednesday 27/05/2026 2000 BST - 2300 BST

THIS IS A SCHEDULED EVENT May <var data-var='date'>27</var>, <var data-var='time'>18:00</var> - <var data-var='time'>23:59</var> BST May <var data-var='date'>13</var>, <var data-var='time'>14:48</var> BST Scheduled - Dear client, WHAT? Pulsant engineers will be performing maintenance upon Pulsant Cloud Morpheus management platform. This platform provides cloud account management capabilities via publicly accessible https://cmp.pulsant.com URL. This is an At Risk notification, there will be a short interruption to the service so temporary service outage is expected as part of this maintenance however this work will not affect or disrupt in any way client infrastructure running on Pulsant Cloud. Only the Pulsant Cloud management interface will be affected during the maintenance period. WHY? This is part of ongoing maintenance of our platforms, which include software updates and infrastructure changes. WHEN? The maintenance will take place during the following window: Start: 27/05/2026 18:00 GMT End: 27/05/2026 23:59 GMT If you have any questions, please raise a case by emailing support@pulsant.com or by calling our support team directly. For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com. Please accept our sincere apologies for any inconvenience this may cause. Regards, Pulsant Support Team 0345 119 9999

CHG0059443 - Scheduled Upgrade of Morpheus Cloud Management Platform

THIS IS A SCHEDULED EVENT May <var data-var='date'>26</var>, <var data-var='time'>20:00</var> - <var data-var='time'>23:00</var> BST May <var data-var='date'>12</var>, <var data-var='time'>11:09</var> BST Scheduled - Dear Client, Please be aware of the following planned network maintenance. What: As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Manchester NW-1. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team. Why: This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy. When: The maintenance will take place during the following window: Start: Tuesday 26/05/2026 2000 BST End: Tuesday 26/05/2026 2300 BST If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager. For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com Please accept our sincere apologies for any inconvenience this may cause. Regards, Pulsant Support Team 0345 119 9999

CHG0057567 - Planned at Risk Network Maintenance in Manchester NW-1 IP Fabric - Tuesday 26/05/2026 2000 BST - 2300 BST

THIS IS A SCHEDULED EVENT May <var data-var='date'>26</var>, <var data-var='time'>09:00</var> BST &nbsp;-&nbsp; May <var data-var='date'>27</var>, <var data-var='time'>18:00</var> BST May <var data-var='date'>12</var>, <var data-var='time'>14:38</var> BST Scheduled - Dear Client, Please be aware of the following planned maintenance window for our Monitoring Platform. WHAT In keeping with the vendors recommendations, we will be carrying out scheduled maintenance of our monitoring systems. WHY This is part of ongoing upgrades of our monitoring platform to provide increased resiliency and performance. WHEN The maintenance will take place during the following window: Start: 26/05/2026 @ 09:00:00 BST End: 27/05/2026 @ 18:00:00 BST SERVICE IMPACT NONE There will be no planned service impact, this is an advisory note, as there will be reduced visibility of infrastructure performance metrics. Please note that during this period it is essential to highlight any potential performance issues via the Client Services Team. A completed notification will be sent out once the works have been completed and normal service has resumed for each maintenance window. If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Regards, Pulsant Support Team 0345 1199 999

CHG0059318 - Monitoring Platform Maintenance

May <var data-var='date'>22</var>, <var data-var='time'>00:00</var> BST Completed - The scheduled maintenance has been completed. May <var data-var='date'>21</var>, <var data-var='time'>21:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 7</var>, <var data-var='time'>09:01</var> BST Scheduled - Dear Client, Please be aware of the following planned network maintenance. What: As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our Pulsant Cloud IP Fabric switches located in Newcastle NE-1. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team. Why: This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy. When: The maintenance will take place during the following window: Start: Thursday 21/05/2026 2000 BST End: Thursday 21/05/2026 2300 BST If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager. For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com Please accept our sincere apologies for any inconvenience this may cause. Regards, Pulsant Support Team 0345 119 9999

CHG0058830 - Planned at Risk Network Maintenance Newcastle NE-1 Pulsant Cloud IP Fabric - Thursday 21/05/2026 2000 BST - 2300 BST

May <var data-var='date'>20</var>, <var data-var='time'>23:00</var> BST Completed - The scheduled maintenance has been completed. May <var data-var='date'>20</var>, <var data-var='time'>20:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 6</var>, <var data-var='time'>10:44</var> BST Scheduled - Dear Client, Please be aware of the following planned network maintenance. What: As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Edinburgh South Gyle SC-1. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team. Why: This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy. When: The maintenance will take place during the following window: Start: Wednesday 20/05/2026 2000 BST End: Wednesday 20/05/2026 2300 BST If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager. For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com Please accept our sincere apologies for any inconvenience this may cause. Regards, Pulsant Support Team 0345 119 9999

CHG0059013 - Planned at Risk Network Maintenance in Edinburgh South Gyle SC-1 IP Fabric - Wednesday 20/05/2026 2000 BST - 2300 BST

May <var data-var='date'>19</var>, <var data-var='time'>23:00</var> BST Completed - The scheduled maintenance has been completed. May <var data-var='date'>19</var>, <var data-var='time'>20:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 5</var>, <var data-var='time'>09:28</var> BST Scheduled - Dear Client, Please be aware of the following planned network maintenance. What: As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Telehouse THN1/THE1. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team. Why: This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy. When: The maintenance will take place during the following window: Start: Tuesday 19/05/2026 2000 BST End: Tuesday 19/05/2026 2300 BST If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager. For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com Please accept our sincere apologies for any inconvenience this may cause. Regards, Pulsant Support Team 0345 119 9999

CHG0058828 - Planned at Risk Network Maintenance in Telehouse THN1/THE1, IP Fabric - Tuesday 19/05/2026 2000 BST - 2300 BST

May <var data-var='date'>18</var>, <var data-var='time'>23:00</var> BST Completed - The scheduled maintenance has been completed. May <var data-var='date'>18</var>, <var data-var='time'>20:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 5</var>, <var data-var='time'>09:16</var> BST Scheduled - Dear Client, Please be aware of the following planned network maintenance. What: As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Maidenhead SE-2. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team. Why: This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy. When: The maintenance will take place during the following window: Start: Monday 18/05/2026 2000 BST End: Monday 18/05/2026 2300 BST If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager. For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at https://status.pulsant.com Please accept our sincere apologies for any inconvenience this may cause. Regards, Pulsant Support Team 0345 119 9999

CHG0057685 - Planned at Risk Network Maintenance in Maidenhead SE-2  IP Fabric - Monday 18/05/2026 2000 BST - 2300 BST

May <var data-var='date'>14</var>, <var data-var='time'>23:00</var> BST Completed - The scheduled maintenance has been completed. May <var data-var='date'>14</var>, <var data-var='time'>20:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>30</var>, <var data-var='time'>09:16</var> BST Scheduled - Dear Client, Please be aware of the following planned network maintenance. What: As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Rotherham YH-1. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team. Why: This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy. When: The maintenance will take place during the following window: Start: Thursday 14/05/2026 2000 BST End: Thursday 14/05/2026 2300 BST If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager. For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com Please accept our sincere apologies for any inconvenience this may cause. Regards, Pulsant Support Team 0345 119 9999

CHG0058826 - Planned at Risk Network Maintenance in Rotherham YH-1 IP Fabric - Thursday 14/05/2026 2000 BST - 2300 BST

May <var data-var='date'>14</var>, <var data-var='time'>12:49</var> BST Resolved - Zayo have advised they have located and repaired the issue. They now see alarms clear and services restoring. Please can you check services have restored. If you have any further issues, please do not hesitate to contact Pulsant support May <var data-var='date'>14</var>, <var data-var='time'>09:55</var> BST Investigating - Pulsant are aware of a Zayo outage within the London area, Zayo engineers are currently investigating and providing updates. If you experience any issues please do not hesitate to contact Pulsant support.

Zayo outage in the London area 14/05/2026

May <var data-var='date'>14</var>, <var data-var='time'>02:00</var> BST Completed - The scheduled maintenance has been completed. May <var data-var='date'>13</var>, <var data-var='time'>22:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>16</var>, <var data-var='time'>14:50</var> BST Scheduled - Dear client, WHAT? Pulsant Engineers will be working upon the storage platform in Milton Keynes. These storage systems provide services to Cloud services as well as dedicated solutions. This is an At Risk notification, due to the redundant nature of the systems no interruption to service is expected. WHY? This is part of ongoing maintenance of our platforms, which include software updates and infrastructure changes. WHEN? The maintenance will take place during the following window: Start: 13/05/2026 22:00 BST End: 14/05/2026 02:00 BST If you have any questions, please raise a case by emailing support@pulsant.com or by calling our support team directly. For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com. Please accept our sincere apologies for any inconvenience this may cause. Regards, Pulsant Support Team 0345 119 9999

(CHG0058876) Planned Maintenance - Storage Platform (Milton Keynes - SE-1)

May <var data-var='date'>13</var>, <var data-var='time'>23:00</var> BST Completed - The scheduled maintenance has been completed. May <var data-var='date'>13</var>, <var data-var='time'>20:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>29</var>, <var data-var='time'>17:59</var> BST Scheduled - Dear Client, Please be aware of the following planned network maintenance. What: As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Reading SE-4. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team. Why: This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy. When: The maintenance will take place during the following window: Start: Wednesday 13/05/2026 2000 BST End: Wednesday 13/05/2026 2300 BST If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager. For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com Please accept our sincere apologies for any inconvenience this may cause. Regards, Pulsant Support Team 0345 119 9999

CHG0058824 - Planned at Risk Network Maintenance in Reading SE-4 IP Fabric - Wednesday 13/05/2026 2000 BST - 2300 BST

May <var data-var='date'>13</var>, <var data-var='time'>02:00</var> BST Completed - The scheduled maintenance has been completed. May <var data-var='date'>12</var>, <var data-var='time'>22:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>16</var>, <var data-var='time'>14:50</var> BST Scheduled - Dear client, WHAT? Pulsant Engineers will be working upon the storage platform in Reading. These storage systems provide services to Cloud services as well as dedicated solutions. This is an At Risk notification, due to the redundant nature of the systems no interruption to service is expected. WHY? This is part of ongoing maintenance of our platforms, which include software updates and infrastructure changes. WHEN? The maintenance will take place during the following window: Start: 12/05/2026 22:00 BST End: 13/05/2026 02:00 BST If you have any questions, please raise a case by emailing support@pulsant.com or by calling our support team directly. For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com. Please accept our sincere apologies for any inconvenience this may cause. Regards, Pulsant Support Team 0345 119 9999

(CHG0058873) Planned Maintenance - Storage Platform (Reading - SE-4)

May <var data-var='date'>12</var>, <var data-var='time'>23:00</var> BST Completed - The scheduled maintenance has been completed. May <var data-var='date'>12</var>, <var data-var='time'>20:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>28</var>, <var data-var='time'>08:50</var> BST Scheduled - Dear Client, Please be aware of the following planned network maintenance. What: As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Reading SE-3. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team. Why: This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy. When: The maintenance will take place during the following window: Start: Tuesday 12/05/2026 2000 BST End: Tuesday 12/05/2026 2300 BST If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager. For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com Please accept our sincere apologies for any inconvenience this may cause. Regards, Pulsant Support Team 0345 119 9999

CHG0057714 - Planned at Risk Network Maintenance in Reading SE-3 IP Fabric - Tuesday 12/05/2026 2000 BST - 2300 BST

May <var data-var='date'>11</var>, <var data-var='time'>23:00</var> BST Completed - The scheduled maintenance has been completed. May <var data-var='date'>11</var>, <var data-var='time'>20:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>27</var>, <var data-var='time'>10:01</var> BST Scheduled - Dear Client, Please be aware of the following planned network maintenance. What: As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Maidenhead SE-2. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team. Why: This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy. When: The maintenance will take place during the following window: Start: Monday 11/05/2026 2000 BST End: Monday 11/05/2026 2300 BST If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager. For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com Please accept our sincere apologies for any inconvenience this may cause. Regards, Pulsant Support Team 0345 119 9999

CHG0057892 - Planned at Risk Network Maintenance in Maidenhead SE-2  IP Fabric - Monday 11/05/2026 2000 BST - 2300 BST

May <var data-var='date'> 8</var>, <var data-var='time'>04:00</var> BST Completed - The scheduled maintenance has been completed. May <var data-var='date'> 7</var>, <var data-var='time'>22:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>15</var>, <var data-var='time'>12:59</var> BST Scheduled - Dear client, WHAT? Pulsant Engineers will be working upon the Pulsant Cloud infrastructure in Edinburgh - South Gyle (SC-1). This is an At Risk notification, due to the redundant nature of the systems no interruption to service is expected. WHY? This is part of the ongoing maintenance of our platforms, which includes software updates and infrastructure changes. WHEN? The maintenance will take place during the following window: Start: 07/05/2026 22:00:00 BST End: 08/05/2026 04:00:00 BST If you have any questions, please raise a case by emailing support@pulsant.com or by calling our support team directly. For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com. Please accept our sincere apologies for any inconvenience this may cause. Regards, Pulsant Support Team 0345 119 9999

(CHG0058759) Pulsant Cloud Maintenance - Edinburgh - South Gyle (SC-1)

May <var data-var='date'> 7</var>, <var data-var='time'>23:00</var> BST Completed - The scheduled maintenance has been completed. May <var data-var='date'> 7</var>, <var data-var='time'>20:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>23</var>, <var data-var='time'>15:04</var> BST Scheduled - Dear Client, Please be aware of the following planned network maintenance. What: As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Rotherham YH-1. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team. Why: This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy. When: The maintenance will take place during the following window: Start: Thursday 07/05/2026 2000 BST End: Thursday 07/05/2026 2300 BST If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager. For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com Please accept our sincere apologies for any inconvenience this may cause. Regards, Pulsant Support Team 0345 119 9999

CHG0057890 - Planned at Risk Network Maintenance in Rotherham YH-1 IP Fabric - Thursday 07/05/2026 2000 BST - 2300 BST

May <var data-var='date'> 7</var>, <var data-var='time'>04:00</var> BST Completed - The scheduled maintenance has been completed. May <var data-var='date'> 6</var>, <var data-var='time'>22:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>15</var>, <var data-var='time'>12:58</var> BST Scheduled - Dear client, WHAT? Pulsant Engineers will be working upon the Pulsant Cloud infrastructure in Croydon (LN-1). This is an At Risk notification, due to the redundant nature of the systems no interruption to service is expected. WHY? This is part of the ongoing maintenance of our platforms, which includes software updates and infrastructure changes. WHEN? The maintenance will take place during the following window: Start: 06/05/2026 22:00:00 BST End: 07/05/2026 04:00:00 BST If you have any questions, please raise a case by emailing support@pulsant.com or by calling our support team directly. For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com. Please accept our sincere apologies for any inconvenience this may cause. Regards, Pulsant Support Team 0345 119 9999

(CHG0058755) Pulsant Cloud Maintenance - Croydon (LN-1)

May <var data-var='date'> 6</var>, <var data-var='time'>23:00</var> BST Completed - The scheduled maintenance has been completed. May <var data-var='date'> 6</var>, <var data-var='time'>20:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>22</var>, <var data-var='time'>09:17</var> BST Scheduled - Dear Client, Please be aware of the following planned network maintenance. What: As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Reading SE-4. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team. Why: This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy. When: The maintenance will take place during the following window: Start: Wednesday 06/05/2026 2000 BST End: Wednesday 06/05/2026 2300 BST If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager. For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com Please accept our sincere apologies for any inconvenience this may cause. Regards, Pulsant Support Team 0345 119 9999

CHG0057868 - Planned at Risk Network Maintenance in Reading SE-4 IP Fabric - Wednesday 06/05/2026 2000 BST - 2300 BST

May <var data-var='date'> 6</var>, <var data-var='time'>04:00</var> BST Completed - The scheduled maintenance has been completed. May <var data-var='date'> 5</var>, <var data-var='time'>22:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>15</var>, <var data-var='time'>12:57</var> BST Scheduled - Dear client, WHAT? Pulsant Engineers will be working upon the Pulsant Cloud infrastructure in Newcastle (NE-1). This is an At Risk notification, due to the redundant nature of the systems no interruption to service is expected. WHY? This is part of the ongoing maintenance of our platforms, which includes software updates and infrastructure changes. WHEN? The maintenance will take place during the following window: Start: 05/05/2026 22:00:00 BST End: 06/05/2026 04:00:00 BST If you have any questions, please raise a case by emailing support@pulsant.com or by calling our support team directly. For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com. Please accept our sincere apologies for any inconvenience this may cause. Regards, Pulsant Support Team 0345 119 9999

Is Pulsant Service down?

Pulsant Service status is UP

Lastest published events

CHG0058830 - Planned at Risk Network Maintenance Newcastle NE-1 Pulsant Cloud IP Fabric - Thursday 21/05/2026 2000 BST - 2300 BST

CHG0059013 - Planned at Risk Network Maintenance in Edinburgh South Gyle SC-1 IP Fabric - Wednesday 20/05/2026 2000 BST - 2300 BST

CHG0058828 - Planned at Risk Network Maintenance in Telehouse THN1/THE1, IP Fabric - Tuesday 19/05/2026 2000 BST - 2300 BST

Pulsant Service Services, Components and Regions

Recent Pulsant Service events

CHG0057906 - Planned at Risk Network Maintenance Edinburgh South Gyle SC-1 Pulsant Cloud IP Fabric - Thursday 04/06/2026 2000 BST - 2300 BST

CHG0058614 - Planned at Risk Network Maintenance in Telehouse THN1/THE1, IP Fabric - Wednesday 03/06/2026 2000 BST - 2300 BST

CHG0057127 - Planned at Risk Network Maintenance in Newcastle NE-1 IP Fabric - Tuesday 02/06/2026 2000 BST- 2300 BST

CHG0057704 - Planned at Risk Network Maintenance in Newcastle East, NE-2 IP Fabric - Monday 01/06/2026 2000 BST - 2300 BST

CHG0057887 - Planned at Risk Network Maintenance Newcastle NE-1 Pulsant Cloud IP Fabric - Thursday 28/05/2026 2000 BST - 2300 BST

CHG0057888 - Planned at Risk Network Maintenance Croydon LN-1 Pulsant Cloud IP Fabric - Wednesday 27/05/2026 2000 BST - 2300 BST

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Is Pulsant Service down?

Pulsant Service status is UP

Lastest published events

CHG0058830 - Planned at Risk Network Maintenance Newcastle NE-1 Pulsant Cloud IP Fabric - Thursday 21/05/2026 2000 BST - 2300 BST

CHG0059013 - Planned at Risk Network Maintenance in Edinburgh South Gyle SC-1 IP Fabric - Wednesday 20/05/2026 2000 BST - 2300 BST

CHG0058828 - Planned at Risk Network Maintenance in Telehouse THN1/THE1, IP Fabric - Tuesday 19/05/2026 2000 BST - 2300 BST

Pulsant Service Services, Components and Regions

Recent Pulsant Service events

CHG0057906 - Planned at Risk Network Maintenance Edinburgh South Gyle SC-1 Pulsant Cloud IP Fabric - Thursday 04/06/2026 2000 BST - 2300 BST

CHG0058614 - Planned at Risk Network Maintenance in Telehouse THN1/THE1, IP Fabric - Wednesday 03/06/2026 2000 BST - 2300 BST

CHG0057127 - Planned at Risk Network Maintenance in Newcastle NE-1 IP Fabric - Tuesday 02/06/2026 2000 BST- 2300 BST

CHG0057704 - Planned at Risk Network Maintenance in Newcastle East, NE-2 IP Fabric - Monday 01/06/2026 2000 BST - 2300 BST

CHG0057887 - Planned at Risk Network Maintenance Newcastle NE-1 Pulsant Cloud IP Fabric - Thursday 28/05/2026 2000 BST - 2300 BST

CHG0057888 - Planned at Risk Network Maintenance Croydon LN-1 Pulsant Cloud IP Fabric - Wednesday 27/05/2026 2000 BST - 2300 BST

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!