THIS IS A SCHEDULED EVENT Jul <var data-var='date'>9</var>, <var data-var='time'>09:00</var> - <var data-var='time'>17:00</var> BST Jun <var data-var='date'>29</var>, <var data-var='time'>14:14</var> BST Scheduled - Incident or Maintenance Description: WHAT? Pulsant Engineers will be working upon the Backup storage platform in (SE-1 - Milton Keynes). These storage systems provide backup services to Cloud services as well as dedicated solutions. WHY? This is part of ongoing maintenance of our platforms, which include software updates and infrastructure changes. Impact On Services: This is an At Risk notification, due to the redundant nature of the systems no interruption to service is expected.

(CHG0060287) Planned Maintenance - Backup Storage Platform (SE-1 - Milton Keynes)

Jun <var data-var='date'>27</var>, <var data-var='time'>00:46</var> BST Resolved - Following guidance from our OEM suppliers, Pulsant engineers have resolved additional instances of instability within the Pulsant cloud environment at NE-1 (Newcastle). Our Cloud & Storage and Connectivity teams continue to closely monitor the environment to ensure ongoing stability and will provide further updates if necessary. Jun <var data-var='date'>26</var>, <var data-var='time'>22:32</var> BST Update - Following a Major Incident on the Pulsant Cloud platform earlier today, engineers have been working to remediate the issues. While a number of clients have seen services restore, we have seen further instability for some clients around their connectivity. Pulsant engineers are engaged with the OEM suppliers and continue to work to resolve these issues for all clients. Jun <var data-var='date'>26</var>, <var data-var='time'>18:18</var> BST Monitoring - With the situation being fully assessed, remediation action was taken to by engineer onsite. Indications are that this work has been successful and that services will restore. This will take time to recover, the situation continues to be monitored closely. For your reference, please see our service status page for updates on incidents. This can be found at http://status.pulsant.com Please accept our sincere apologies for any inconvenience this issue is causing. Jun <var data-var='date'>26</var>, <var data-var='time'>12:47</var> BST Investigating - We are currently experiencing availability of storage within the NE-1 (Newcastle) site as part of the Pulsant Cloud Infrastructure. This issue is impacting services that rely on the affected storage infrastructure. Our engineering team is actively investigating the incident with vendor to assist with identifying the root cause and restoring service as quickly as possible. We will provide further updates as more information becomes available.

Availability of Storage in NE-1 Site

Jun <var data-var='date'>24</var>, <var data-var='time'>23:00</var> BST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>24</var>, <var data-var='time'>20:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>10</var>, <var data-var='time'>12:55</var> BST Scheduled - Dear Client, Please be aware of the following planned network maintenance. What: As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our Pulsant Cloud IP Fabric switches located in Newcastle NE-1. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team. Why: This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy. When: The maintenance will take place during the following window: Start: Wednesday 24/06/2026 2000 BST End: Wednesday 24/06/2026 2300 BST If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager. For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com Please accept our sincere apologies for any inconvenience this may cause. Regards, Pulsant Support Team 0345 119 9999

CHG0058830 - Planned at Risk Network Maintenance Newcastle NE-1 Pulsant Cloud IP Fabric - Wednesday 24/06/2026 2000 BST - 2300 BST

Jun <var data-var='date'>23</var>, <var data-var='time'>23:00</var> BST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>23</var>, <var data-var='time'>20:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 9</var>, <var data-var='time'>09:08</var> BST Scheduled - Dear Client, Please be aware of the following planned network maintenance. What: As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Reading SE-4. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team. Why: This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy. When: The maintenance will take place during the following window: Start: Tuesday 23/06/2026 2000 BST End: Tuesday 23/06/2026 2300 BST If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager. For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com Please accept our sincere apologies for any inconvenience this may cause. Regards, Pulsant Support Team 0345 119 9999

CHG0059814 - Planned at Risk Network Maintenance in Reading SE-4 IP Fabric - Tuesday 23/06/2026 2000 BST - 2300 BST

Jun <var data-var='date'>22</var>, <var data-var='time'>23:00</var> BST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>22</var>, <var data-var='time'>20:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 8</var>, <var data-var='time'>10:14</var> BST Scheduled - Dear Client, Please be aware of the following planned network maintenance. What: As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on one of our Core Network Route Reflectors. As with any maintenance activity, there is an element of risk, although there is no expected impact to service. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team. Why: This work is required to upgrade the software on our Core Network Route Reflectors at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy. When: The maintenance will take place during the following window: Start: Monday 22/06/2026 2000 BST End: Monday 22/06/2026 2300 BST If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com Please accept our sincere apologies for any inconvenience this may cause. Regards, Pulsant Support Team 0345 119 9999

CHG0059312 - Planned at Risk Network Maintenance Core Network Route Reflector - Monday 22/06/2026 2000 BST - 2300 BST

Jun <var data-var='date'>18</var>, <var data-var='time'>23:00</var> BST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>18</var>, <var data-var='time'>20:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 4</var>, <var data-var='time'>08:45</var> BST Scheduled - Dear Client, Please be aware of the following planned network maintenance. What: As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on one of our Core Network Route Reflectors. As with any maintenance activity, there is an element of risk, although there is no expected impact to service. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team. Why: This work is required to upgrade the software on our Core Network Route Reflectors at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy. When: The maintenance will take place during the following window: Start: Thursday 18/06/2026 2000 BST End: Thursday 18/06/2026 2300 BST If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com Please accept our sincere apologies for any inconvenience this may cause. Regards, Pulsant Support Team 0345 119 9999

CHG0059839 - Planned at Risk Network Maintenance Core Network Route Reflector - Thursday 18/06/2026 2000 BST - 2300 BST

Jun <var data-var='date'>17</var>, <var data-var='time'>23:00</var> BST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>17</var>, <var data-var='time'>20:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 3</var>, <var data-var='time'>12:02</var> BST Scheduled - Dear Client, Please be aware of the following planned network maintenance. What: As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Croydon LN-1. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team. Why: This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy. When: The maintenance will take place during the following window: Start: Wednesday 17/06/2026 2000 BST End: Wednesday 17/06/2026 2300 BST If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager. For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com Please accept our sincere apologies for any inconvenience this may cause. Regards, Pulsant Support Team 0345 119 9999

CHG0057552 - Planned at Risk Network Maintenance in Croydon LN-1 IP Fabric - Wednesday 17/06/2026 2000 BST- 2300 BST

Jun <var data-var='date'>17</var>, <var data-var='time'>17:00</var> BST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>17</var>, <var data-var='time'>09:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 1</var>, <var data-var='time'>08:48</var> BST Scheduled - Dear Client, WHAT Per vendor guidelines, Pulsant engineers will upgrade the Edinburgh Asigra Cloud Platform as part of our ongoing Product Development and Maintenance Program. SERVICE IMPACT During the maintenance window, there will be an expected interruption to service availability between 09:00 - 17:00 affecting both Backups and Restores. WHY This work is part of the ongoing Product Development and Maintenance Program and is recommended by the vendor to ensure the latest product fixes and features are available. WHEN Work is scheduled to be carried out during the following maintenance window: Start: Wednesday 17th June 2026 at 09:00 End: Wednesday 17th June 2026 at 17:00 If you have any questions, please raise a ticket by emailing [support@pulsant.com](mailto:support@pulsant.com) or by calling our support team directly. Regards, Pulsant Support Team 0345 1199 999

CHG0059734 - Planned Maintenance - SC-1 Asigra N+1 Clusters

Jun <var data-var='date'>16</var>, <var data-var='time'>23:00</var> BST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>16</var>, <var data-var='time'>20:01</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 2</var>, <var data-var='time'>08:32</var> BST Scheduled - Dear Client, Please be aware of the following planned network maintenance. What: As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Manchester NW-1. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team. Why: This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy. When: The maintenance will take place during the following window: Start: Tuesday 16/06/2026 2000 BST End: Tuesday 16/06/2026 2300 BST If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager. For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com Please accept our sincere apologies for any inconvenience this may cause. Regards, Pulsant Support Team 0345 119 9999

CHG0057705 - Planned at Risk Network Maintenance in Manchester NW-1 IP Fabric - Tuesday 16/06/2026 2000 BST - 2300 BST

Jun <var data-var='date'>16</var>, <var data-var='time'>20:00</var> BST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>16</var>, <var data-var='time'>18:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 5</var>, <var data-var='time'>12:38</var> BST Scheduled - Dear Client, Please be aware of the following planned network maintenance. What: As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our Pulsant Cloud management Firewalls located in Newcastle NE-1. During this time, access to cmp.pulsant.com will be considered as at-risk. As with any maintenance activity, there is an element of risk although there is no expected impact to this service. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team. Why: This work is required to upgrade the software on our management Firewall estate at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy. When: The maintenance will take place during the following window: Start: Tuesday 16/06/2026 1800 BST End: Tuesday 16/06/2026 2000 BST If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com Please accept our sincere apologies for any inconvenience this may cause. Regards, Pulsant Support Team 0345 119 9999

CHG0059844 - Planned at Risk Network Maintenance Newcastle NE-1 Pulsant Cloud FortiGate Firewalls - Tuesday 16/06/2026 1800 BST - 2000 BST

Jun <var data-var='date'>16</var>, <var data-var='time'>17:00</var> BST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>16</var>, <var data-var='time'>09:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 1</var>, <var data-var='time'>08:47</var> BST Scheduled - Dear Client, WHAT Per vendor guidelines, Pulsant engineers will upgrade the Milton Keynes Asigra Cloud Platform as part of our ongoing Product Development and Maintenance Program. SERVICE IMPACT During the maintenance window, there will be an expected interruption to service availability between 09:00 - 17:00 affecting both Backups and Restores. WHY This work is part of the ongoing Product Development and Maintenance Program and is recommended by the vendor to ensure the latest product fixes and features are available. WHEN Work is scheduled to be carried out during the following maintenance window: Start: Tuesday 16th June 2026 at 09:00 End: Tuesday 16th June 2026 at 17:00 If you have any questions, please raise a ticket by emailing [support@pulsant.com](mailto:support@pulsant.com) or by calling our support team directly. Regards, Pulsant Support Team 0345 1199 999

CHG0059733 - Planned Maintenance - SE-1 Asigra N+1 Clusters

Jun <var data-var='date'>15</var>, <var data-var='time'>23:59</var> BST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>15</var>, <var data-var='time'>17:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 1</var>, <var data-var='time'>13:35</var> BST Scheduled - Dear client, WHAT? Pulsant engineers will be performing maintenance upon Pulsant Cloud Morpheus management platform. This platform provides cloud account management capabilities via publicly accessible https://cmp.pulsant.com URL. This is an At Risk notification, there will be a short interruption to the service so temporary service outage is expected as part of this maintenance however this work will not affect or disrupt in any way client infrastructure running on Pulsant Cloud. Only the Pulsant Cloud management interface will be affected during the maintenance period. WHY? This is part of ongoing maintenance of our platforms, which include software updates and infrastructure changes. WHEN? The maintenance will take place during the following window: Start: 15/06/2026 17:00 BST End: 15/06/2026 23:59 BST If you have any questions, please raise a case by emailing support@pulsant.com or by calling our support team directly. For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com. Please accept our sincere apologies for any inconvenience this may cause. Regards, Pulsant Support Team 0345 119 9999

CHG0059788 - Scheduled Upgrade of Morpheus Cloud Management Platform

Jun <var data-var='date'>15</var>, <var data-var='time'>23:00</var> BST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>15</var>, <var data-var='time'>20:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 1</var>, <var data-var='time'>08:47</var> BST Scheduled - Dear Client, Please be aware of the following planned network maintenance. What: As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Newcastle NE-2. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team. Why: This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy. When: The maintenance will take place during the following window: Start: Monday 15/06/2026 2000 BST End: Monday 15/06/2026 2300 BST If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager. For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com Please accept our sincere apologies for any inconvenience this may cause. Regards, Pulsant Support Team 0345 119 9999

CHG0057564 - Planned at Risk Network Maintenance in Newcastle NE-2 IP Fabric - Monday 15/06/2026 2000 BST - 2300 BST

Jun <var data-var='date'>12</var>, <var data-var='time'>00:00</var> BST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>11</var>, <var data-var='time'>22:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>29</var>, <var data-var='time'>09:02</var> BST Scheduled - Dear Client, Due to some miscommunication with dates this maintenance has been rescheduled. Please be aware of the following planned network maintenance. What: As part of our growth plans, Pulsant acquired a new data centre site last year. This work is to connect this new facility in Fareham to our core network. No outage is expected to your services. As this is core network change a period of at risk should be observed during the below noted times. Why: Provide Edge Fabric services to Fareham DC (SE-5). When: The maintenance will take place during the following window: Start: Thursday 11/06/2026 22:00 BST End: Thursday 11/06/2026 23:59 BST If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager. Regards, Pulsant Support Team 0345 119 9999

CHG0059750 - RESCHEDULED Planned at Risk Network Maintenance to insert new Fareham DC (SE-5) into Pulsant Core Network - Thursday 11/06/2026 22:00 BST - Thursday 11/06/2026 23:59 BST

Jun <var data-var='date'>11</var>, <var data-var='time'>23:00</var> BST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>11</var>, <var data-var='time'>20:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>28</var>, <var data-var='time'>11:02</var> BST Scheduled - Dear Client, Please be aware of the following planned network maintenance. What: As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Newcastle NE-1. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team. Why: This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy. When: The maintenance will take place during the following window: Start: Thursday 11/06/2026 2000 BST End: Thursday 11/06/2026 2300 BST If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager. For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com Please accept our sincere apologies for any inconvenience this may cause. Regards, Pulsant Support Team 0345 119 9999

CHG0059736 - Planned at Risk Network Maintenance in Newcastle NE-1 IP Fabric - Thursday 11/06/2026 2000 BST - 2300 BST

Jun <var data-var='date'>10</var>, <var data-var='time'>23:00</var> BST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>10</var>, <var data-var='time'>20:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>27</var>, <var data-var='time'>10:56</var> BST Scheduled - Dear Client, Please be aware of the following planned network maintenance. What: As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Croydon LN-1. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team. Why: This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy. When: The maintenance will take place during the following window: Start: Wednesday 10/06/2026 2000 BST End: Wednesday 10/06/2026 2300 BST If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager. For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com Please accept our sincere apologies for any inconvenience this may cause. Regards, Pulsant Support Team 0345 119 9999

CHG0059476 - Planned at Risk Network Maintenance in Croydon LN-1 IP Fabric - Wednesday 10/06/2026 2000 BST - 2300 BST

Jun <var data-var='date'> 9</var>, <var data-var='time'>23:00</var> BST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 9</var>, <var data-var='time'>20:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>27</var>, <var data-var='time'>14:45</var> BST Scheduled - Dear Client, Please be aware of the following planned network maintenance. What: As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our Pulsant Cloud IP Fabric switches located in Edinburgh South Gyle SC-1. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team. Why: This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy. When: The maintenance will take place during the following window: Start: Tuesday 09/06/2026 2000 BST End: Tuesday 09/06/2026 2300 BST If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager. For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com Please accept our sincere apologies for any inconvenience this may cause. Regards, Pulsant Support Team 0345 119 9999

CHG0057958 - Planned at Risk Network Maintenance Edinburgh South Gyle SC-1 Pulsant Cloud IP Fabric - 09/06/2026 2000 BST - 2300 BST

Jun <var data-var='date'> 8</var>, <var data-var='time'>23:00</var> BST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 8</var>, <var data-var='time'>20:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>27</var>, <var data-var='time'>10:49</var> BST Scheduled - Dear Client, Please be aware of the following planned network maintenance. What: As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our Pulsant Cloud IP Fabric switches located in South London LN-1. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team. Why: This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy. When: The maintenance will take place during the following window: Start: Monday 08/06/2026 2000 BST End: Monday 08/06/2026 2300 BST If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager. For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com Please accept our sincere apologies for any inconvenience this may cause. Regards, Pulsant Support Team 0345 119 9999

CHG0058613 - Planned at Risk Network Maintenance South London LN-1 Pulsant Cloud IP Fabric - 08/06/2026 2000 BST - 2300 BST

Jun <var data-var='date'> 4</var>, <var data-var='time'>23:00</var> BST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 4</var>, <var data-var='time'>20:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>21</var>, <var data-var='time'>09:14</var> BST Scheduled - Dear Client, Please be aware of the following planned network maintenance. What: As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our Pulsant Cloud IP Fabric switches located in Edinburgh South Gyle SC-1. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team. Why: This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy. When: The maintenance will take place during the following window: Start: Thursday 04/06/2026 2000 BST End: Thursday 04/06/2026 2300 BST If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager. For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com Please accept our sincere apologies for any inconvenience this may cause. Regards, Pulsant Support Team 0345 119 9999

CHG0057906 - Planned at Risk Network Maintenance Edinburgh South Gyle SC-1 Pulsant Cloud IP Fabric - Thursday 04/06/2026 2000 BST - 2300 BST

Jun <var data-var='date'> 4</var>, <var data-var='time'>12:00</var> BST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 4</var>, <var data-var='time'>09:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 2</var>, <var data-var='time'>09:40</var> BST Scheduled - Services Affected / Facility: Storage Platform Edinburgh Incident or Maintenance Description: WHAT? Pulsant Engineers will be working with our storage system vendor to replace a faulty component within a redundant configuration. This system provides storage services to Private & Enterprise Cloud services. WHY? This maintenance is in response to a proactive alert raised by system monitoring and required to prevent any potential future outage. Impact On Services: This is an At Risk notification, due to the redundant nature of the systems no interruption to service is expected.

Subject: (CHG0059811) Emergency Maintenance - Storage Platform Edinburgh

Jun <var data-var='date'> 3</var>, <var data-var='time'>23:00</var> BST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 3</var>, <var data-var='time'>20:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>20</var>, <var data-var='time'>13:19</var> BST Scheduled - Dear Client, Please be aware of the following planned network maintenance. What: As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Telehouse THN1/THE1. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team. Why: This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy. When: The maintenance will take place during the following window: Start: Wednesday 03/06/2026 2000 BST End: Wednesday 03/06/2026 2300 BST If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager. For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com Please accept our sincere apologies for any inconvenience this may cause. Regards, Pulsant Support Team 0345 119 9999

CHG0058614 - Planned at Risk Network Maintenance in Telehouse THN1/THE1, IP Fabric - Wednesday 03/06/2026 2000 BST - 2300 BST

Jun <var data-var='date'> 2</var>, <var data-var='time'>23:00</var> BST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 2</var>, <var data-var='time'>20:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>19</var>, <var data-var='time'>08:56</var> BST Scheduled - Dear Client, Please be aware of the following planned network maintenance. What: As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Newcastle NE-1. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team. Why: This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy. When: The maintenance will take place during the following window: Start: Tuesday 02/06/2026 2000 BST End: Tuesday 02/06/2026 2300 BST If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager. For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com Please accept our sincere apologies for any inconvenience this may cause. Regards, Pulsant Support Team 0345 119 9999

CHG0057127 - Planned at Risk Network Maintenance in Newcastle NE-1 IP Fabric - Tuesday 02/06/2026 2000 BST- 2300 BST

Jun <var data-var='date'> 1</var>, <var data-var='time'>23:00</var> BST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 1</var>, <var data-var='time'>20:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>18</var>, <var data-var='time'>10:31</var> BST Scheduled - Dear Client, Please be aware of the following planned network maintenance. What: As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Newcastle East. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team. Why: This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy. When: The maintenance will take place during the following window: Start: Monday 01/06/2026 2000 BST End: Monday 01/06/2026 2300 BST If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager. For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com Please accept our sincere apologies for any inconvenience this may cause. Regards, Pulsant Support Team 0345 119 9999

CHG0057704 - Planned at Risk Network Maintenance in Newcastle East, NE-2 IP Fabric - Monday 01/06/2026 2000 BST - 2300 BST

May <var data-var='date'>28</var>, <var data-var='time'>23:00</var> BST Completed - The scheduled maintenance has been completed. May <var data-var='date'>28</var>, <var data-var='time'>20:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>14</var>, <var data-var='time'>11:46</var> BST Scheduled - Dear Client, Please be aware of the following planned network maintenance. What: As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our Pulsant Cloud IP Fabric switches located in Newcastle NE-1. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team. Why: This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy. When: The maintenance will take place during the following window: Start: Thursday 28/05/2026 2000 BST End: Thursday 28/05/2026 2300 BST If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager. For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com Please accept our sincere apologies for any inconvenience this may cause. Regards, Pulsant Support Team 0345 119 9999

CHG0057887 - Planned at Risk Network Maintenance Newcastle NE-1 Pulsant Cloud IP Fabric - Thursday 28/05/2026 2000 BST - 2300 BST

May <var data-var='date'>27</var>, <var data-var='time'>23:59</var> BST Completed - The scheduled maintenance has been completed. May <var data-var='date'>27</var>, <var data-var='time'>18:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>13</var>, <var data-var='time'>14:48</var> BST Scheduled - Dear client, WHAT? Pulsant engineers will be performing maintenance upon Pulsant Cloud Morpheus management platform. This platform provides cloud account management capabilities via publicly accessible https://cmp.pulsant.com URL. This is an At Risk notification, there will be a short interruption to the service so temporary service outage is expected as part of this maintenance however this work will not affect or disrupt in any way client infrastructure running on Pulsant Cloud. Only the Pulsant Cloud management interface will be affected during the maintenance period. WHY? This is part of ongoing maintenance of our platforms, which include software updates and infrastructure changes. WHEN? The maintenance will take place during the following window: Start: 27/05/2026 18:00 GMT End: 27/05/2026 23:59 GMT If you have any questions, please raise a case by emailing support@pulsant.com or by calling our support team directly. For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com. Please accept our sincere apologies for any inconvenience this may cause. Regards, Pulsant Support Team 0345 119 9999

Is Pulsant Service down?

Pulsant Service status is UP

Lastest published events

Availability of Storage in NE-1 Site

CHG0058830 - Planned at Risk Network Maintenance Newcastle NE-1 Pulsant Cloud IP Fabric - Wednesday 24/06/2026 2000 BST - 2300 BST

CHG0059814 - Planned at Risk Network Maintenance in Reading SE-4 IP Fabric - Tuesday 23/06/2026 2000 BST - 2300 BST

Pulsant Service Services, Components and Regions

Recent Pulsant Service events

(CHG0060287) Planned Maintenance - Backup Storage Platform (SE-1 - Milton Keynes)

Availability of Storage in NE-1 Site

CHG0058830 - Planned at Risk Network Maintenance Newcastle NE-1 Pulsant Cloud IP Fabric - Wednesday 24/06/2026 2000 BST - 2300 BST

CHG0059814 - Planned at Risk Network Maintenance in Reading SE-4 IP Fabric - Tuesday 23/06/2026 2000 BST - 2300 BST

CHG0059312 - Planned at Risk Network Maintenance Core Network Route Reflector - Monday 22/06/2026 2000 BST - 2300 BST

CHG0059839 - Planned at Risk Network Maintenance Core Network Route Reflector - Thursday 18/06/2026 2000 BST - 2300 BST

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Is Pulsant Service down?

Pulsant Service status is UP

Lastest published events

Availability of Storage in NE-1 Site

CHG0058830 - Planned at Risk Network Maintenance Newcastle NE-1 Pulsant Cloud IP Fabric - Wednesday 24/06/2026 2000 BST - 2300 BST

CHG0059814 - Planned at Risk Network Maintenance in Reading SE-4 IP Fabric - Tuesday 23/06/2026 2000 BST - 2300 BST

Pulsant Service Services, Components and Regions

Recent Pulsant Service events

(CHG0060287) Planned Maintenance - Backup Storage Platform (SE-1 - Milton Keynes)

Availability of Storage in NE-1 Site

CHG0058830 - Planned at Risk Network Maintenance Newcastle NE-1 Pulsant Cloud IP Fabric - Wednesday 24/06/2026 2000 BST - 2300 BST

CHG0059814 - Planned at Risk Network Maintenance in Reading SE-4 IP Fabric - Tuesday 23/06/2026 2000 BST - 2300 BST

CHG0059312 - Planned at Risk Network Maintenance Core Network Route Reflector - Monday 22/06/2026 2000 BST - 2300 BST

CHG0059839 - Planned at Risk Network Maintenance Core Network Route Reflector - Thursday 18/06/2026 2000 BST - 2300 BST

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!