Oct <var data-var='date'> 1</var>, <var data-var='time'>02:00</var> BST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>30</var>, <var data-var='time'>22:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>23</var>, <var data-var='time'>15:23</var> BST Scheduled - Dear client, WHAT? Pulsant Engineers will be working upon the storage platform in Croydon. These storage systems provide services to Cloud services as well as dedicated solutions. This is an At Risk notification, due to the redundant nature of the systems no interruption to service is expected. WHY? This is part of ongoing maintenance of our platforms, which include software updates and infrastructure changes. WHEN? The maintenance will take place during the following window: Start: 30/09/2026 22:00:00 BST End: 01/10/2026 02:00:00 BST If you have any questions, please raise a case by emailing support@pulsant.com or by calling our support team directly. For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com. Please accept our sincere apologies for any inconvenience this may cause. Regards, Pulsant Support Team 0345 119 9999

(CHG0062322) Planned Maintenance - Storage Platform Croydon (LN-1)

Sep <var data-var='date'>30</var>, <var data-var='time'>00:00</var> BST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>29</var>, <var data-var='time'>18:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>11</var>, <var data-var='time'>15:25</var> BST Scheduled - Dear client, WHAT? Pulsant engineers will be performing maintenance on the Pulsant Cloud Morpheus management platform. This platform offers cloud account management capabilities via a publicly accessible URL at https://cmp.pulsant.com. This is an At Risk notification. There will be a short interruption to the service, so a temporary service outage is expected as part of this maintenance; however, this work will not affect or disrupt in any way client infrastructure running on Pulsant Cloud. Only the Pulsant Cloud management interface will be affected during the maintenance period. WHY? This is part of the ongoing maintenance of our platforms, which include software updates and infrastructure changes. WHEN? The maintenance will take place during the following window: Start: 29/09/2026 18:00:00 BST End: 29/09/2026 23:59:00 BST If you have any questions, please raise a case by emailing support@pulsant.com or by calling our support team directly. For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com. Please accept our sincere apologies for any inconvenience this may cause. Regards, Pulsant Support Team 0345 119 9999

CHG0062054 - Scheduled Upgrade of Morpheus Cloud Management Platform

Sep <var data-var='date'>24</var>, <var data-var='time'>01:00</var> BST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>23</var>, <var data-var='time'>22:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>16</var>, <var data-var='time'>15:56</var> BST Scheduled - Services Affected / Facility: Storage Platform SE-1 Incident or Maintenance Description: WHAT? Pulsant Engineers will be working upon the storage platform in SE-1. These storage systems provide services to Cloud services as well as dedicated solutions. WHY? This is part of ongoing maintenance of our platforms, which include software updates and infrastructure changes. Impact On Services: This is an At Risk notification, due to the redundant nature of the systems no interruption to service is expected.

CHG0062127 Planned Maintenance - Storage Platform SE-1

Sep <var data-var='date'>23</var>, <var data-var='time'>12:54</var> BST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>23</var>, <var data-var='time'>11:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 9</var>, <var data-var='time'>11:51</var> BST Scheduled - Dear client, WHAT? Pulsant Network Engineers will be working upon the Backup storage platform in SC-1. Our 1st attempt failed but rolled back successfully as we attempted to move over to our new edge fabric. Out engineers located the possible issue and are attempting on the new date below. These storage systems provide backup services to Cloud services as well as dedicated client solutions. A small outage will be seen as work is completed on the platforms. WHY? This is part of ongoing maintenance of our platforms, which include software updates and infrastructure changes. WHEN? The maintenance will take place during the following window: Start: 23/09/2026 11:00 BST End: 23/09/2026 13:00 BST If you have any questions, please raise a case by emailing support@pulsant.com or by calling our support team directly. For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com. Please accept our sincere apologies for any inconvenience this may cause. Regards, Pulsant Support Team 0345 119 9999

CHG0061917 - Pulsant Backup Service Impact Notification SC-1

Sep <var data-var='date'>18</var>, <var data-var='time'>21:00</var> BST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>16</var>, <var data-var='time'>09:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>28</var>, <var data-var='time'>12:01</var> BST Scheduled - Dear client, WHAT? Pulsant Engineers will be working upon the Pulsant Cloud infrastructure in Newcastle (NE-1). This is an At Risk notification, due to the redundant nature of the systems no interruption to service is expected. WHY? This is part of the ongoing maintenance of our platforms, which includes software updates and infrastructure changes. WHEN? The maintenance will take place during the following window: Start: 16/09/2026 09:00:00 BST End: 16/09/2026 23:59:59 BST Start: 17/09/2026 09:00:00 BST End: 17/09/2026 21:00:00 BST Start: 18/09/2026 09:00:00 BST End: 18/09/2026 21:00:00 BST If you have any questions, please raise a case by emailing support@pulsant.com or by calling our support team directly. For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com. Please accept our sincere apologies for any inconvenience this may cause. Regards, Pulsant Support Team 0345 119 9999

CHG0061635 Pulsant Cloud Maintenance - Newcastle (NE-1)

Sep <var data-var='date'>17</var>, <var data-var='time'>22:00</var> BST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>17</var>, <var data-var='time'>20:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>10</var>, <var data-var='time'>11:41</var> BST Scheduled - Dear Client, Please be aware of the following planned network maintenance. What: As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our Pulsant Cloud management Firewalls located in Croydon LN-1. During this time, access to cmp.pulsant.com will be considered as at-risk. As with any maintenance activity, there is an element of risk although there is no expected impact to this service. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team. Why: This work is required to upgrade the software on our management Firewall estate at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy. When: The maintenance will take place during the following window: Start: Thursday 17/09/2026 1800 BST End: Thursday 17/09/2026 2000 BST If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com Please accept our sincere apologies for any inconvenience this may cause. Regards, Pulsant Support Team 0345 119 9999

CHG0061947 - Planned at Risk Network Maintenance Croydon LN-1 Pulsant Cloud FortiGate Firewalls - Thursday 17/09/2026 1800 BST - 2000 BST

Sep <var data-var='date'>16</var>, <var data-var='time'>16:00</var> BST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>16</var>, <var data-var='time'>10:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 1</var>, <var data-var='time'>13:21</var> BST Scheduled - Dear Client, WHAT Per Vendor guidelines, Pulsant engineers will upgrade the Edinburgh Asigra Cloud Platform as part of our ongoing Product Development and Maintenance Program. SERVICE IMPACT During the maintenance window, there will be an expected interruption to service availability between 10:00 - 16:00 affecting both Backups and Restores. WHY This work is part of the ongoing Product Development and Maintenance Program and recommended by the Vendor, ensuring the latest product fixes and features are available. WHEN Work is scheduled to be carried out during the following maintenance window: Start: Wednesday 16th September 2026 at 10:00 End: Wendesday 16th September 2026 at 16:00 If you have any questions, please raise a ticket by emailing [support@pulsant.com](mailto:support@pulsant.com) or by calling our support team directly. Regards, Pulsant Support Team 0345 1199 999

CHG0061651 - Planned Maintenance - SC-1 Asigra N+1 Clusters

Sep <var data-var='date'>16</var>, <var data-var='time'>04:00</var> BST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>15</var>, <var data-var='time'>22:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>28</var>, <var data-var='time'>12:03</var> BST Scheduled - Dear client, WHAT? Pulsant Engineers will be working upon the Pulsant Cloud infrastructure in Newcastle (NE-1). This is an At Risk notification, due to the redundant nature of the systems no interruption to service is expected. WHY? This is part of the ongoing maintenance of our platforms, which includes software updates and infrastructure changes. WHEN? The maintenance will take place during the following window: Start: 15/09/2026 22:00:00 BST End: 16/09/2026 04:00:00 BST If you have any questions, please raise a case by emailing support@pulsant.com or by calling our support team directly. For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com. Please accept our sincere apologies for any inconvenience this may cause. Regards, Pulsant Support Team 0345 119 9999

CHG0061634 Pulsant Cloud Maintenance - Newcastle (NE-1)

Sep <var data-var='date'>15</var>, <var data-var='time'>16:00</var> BST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>15</var>, <var data-var='time'>10:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 1</var>, <var data-var='time'>13:19</var> BST Scheduled - Dear Client, WHAT Per Vendor guidelines, Pulsant engineers will upgrade the Milton Keynes Asigra Cloud Platform as part of our ongoing Product Development and Maintenance Program. SERVICE IMPACT During the maintenance window, there will be an expected interruption to service availability between 10:00 - 16:00 affecting both Backups and Restores. WHY This work is part of the ongoing Product Development and Maintenance Program and recommended by the Vendor, ensuring the latest product fixes and features are available. WHEN Work is scheduled to be carried out during the following maintenance window: Start: Tuesday 15th September 2024 at 10:00 End: Tuesday 15th September 2024 at 16:00 If you have any questions, please raise a ticket by emailing [support@pulsant.com](mailto:support@pulsant.com) or by calling our support team directly. Regards, Pulsant Support Team 0345 1199 999

CHG0061648 - Planned Maintenance - SE-1 Asigra N+1 Clusters

Sep <var data-var='date'>10</var>, <var data-var='time'>17:00</var> BST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>10</var>, <var data-var='time'>10:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>27</var>, <var data-var='time'>13:22</var> BST Update - We will be undergoing scheduled maintenance during this time. Aug <var data-var='date'>27</var>, <var data-var='time'>13:17</var> BST Scheduled - Dear Client, WHAT Pulsant engineers will be upgrading the Pulsant Cloud Newcastle NE-1 Veeam Backup Platform as part of our ongoing Product Development and Maintenance Program in accordance to Vendor guidelines. SERVICE IMPACT During the maintenance window there will be an expected interruption to service availability between 10:00 - 17:00 affecting both Backups and Restores. WHY This work is part of the ongoing Product Development and Maintenance Program and recommended by the Vendor ensuring the latest product fixes and features are available. WHEN Work is scheduled to be carried out during the following maintenance window: Start: Thursday 10th September 2026 at 10:00 BST End: Thursday 10th September 2026 at 17:00 BST If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Regards, Pulsant Support Team 0345 1199 999

CHG0061673 - Planned Maintenance - Pulsant Cloud Veeam Backup Platform

Sep <var data-var='date'>10</var>, <var data-var='time'>00:00</var> BST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 7</var>, <var data-var='time'>09:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>28</var>, <var data-var='time'>11:59</var> BST Scheduled - Dear client, WHAT? Pulsant Engineers will be working upon the Pulsant Cloud infrastructure in Croydon (LN-1). This is an At Risk notification, due to the redundant nature of the systems no interruption to service is expected. WHY? This is part of the ongoing maintenance of our platforms, which includes software updates and infrastructure changes. WHEN? The maintenance will take place during the following window: Start: 07/09/2026 09:00:00 BST End: 07/09/2026 23:59:59 BST Start: 08/09/2026 09:00:00 BST End: 08/09/2026 21:00:00 BST Start: 09/09/2026 09:00:00 BST End: 09/09/2026 23:59:59 BST If you have any questions, please raise a case by emailing support@pulsant.com or by calling our support team directly. For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com. Please accept our sincere apologies for any inconvenience this may cause. Regards, Pulsant Support Team 0345 119 9999

CHG0061632 Pulsant Cloud Maintenance - Croydon (LN-1)

Aug <var data-var='date'>22</var>, <var data-var='time'>00:00</var> BST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>19</var>, <var data-var='time'>09:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 7</var>, <var data-var='time'>14:01</var> BST Scheduled - Dear client, WHAT? Pulsant Engineers will be working upon the Pulsant Cloud infrastructure in Croydon (LN-1). This is an At Risk notification, due to the redundant nature of the systems no interruption to service is expected. WHY? This is part of the ongoing maintenance of our platforms, which includes software updates and infrastructure changes. WHEN? The maintenance will take place during the following window: Start: 19/08/2026 09:00:00 BST End: 19/08/2026 23:59:59 BST Start: 20/08/2026 09:00:00 BST End: 20/08/2026 21:00:00 BST Start: 21/08/2026 09:00:00 BST End: 21/08/2026 23:59:59 BST If you have any questions, please raise a case by emailing support@pulsant.com or by calling our support team directly. For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com. Please accept our sincere apologies for any inconvenience this may cause. Regards, Pulsant Support Team 0345 119 9999

CHG0061263 Pulsant Cloud Maintenance - Croydon (LN-1)

Aug <var data-var='date'>19</var>, <var data-var='time'>16:00</var> BST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>19</var>, <var data-var='time'>13:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>30</var>, <var data-var='time'>13:01</var> BST Scheduled - Dear Client, WHAT Per vendor guidelines, Pulsant engineers will upgrade the Edinburgh Asigra Cloud Platform as part of our ongoing Product Development and Maintenance Program. SERVICE IMPACT During the maintenance window, there will be an expected interruption to service availability between 13:00 - 16:00 affecting both Backups and Restores. WHY This work is part of the ongoing Product Development and Maintenance Program and is recommended by the vendor to ensure the latest product fixes and features are available. WHEN Work is scheduled to be carried out during the following maintenance window: Start: Wednesday 19th August 2026 at 13:00 End: Wednesday 19th August 2026 at 16:00 If you have any questions, please raise a ticket by emailing [support@pulsant.com](mailto:support@pulsant.com) or by calling our support team directly. Regards, Pulsant Support Team 0345 1199 999

CHG0061143 - Planned Maintenance - SC-1 Asigra N+1 Clusters

Aug <var data-var='date'>19</var>, <var data-var='time'>04:00</var> BST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>18</var>, <var data-var='time'>22:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 7</var>, <var data-var='time'>14:07</var> BST Scheduled - Dear client, WHAT? Pulsant Engineers will be working upon the Pulsant Cloud infrastructure in Croydon (LN-1). This is an At Risk notification, due to the redundant nature of the systems no interruption to service is expected. WHY? This is part of the ongoing maintenance of our platforms, which includes software updates and infrastructure changes. WHEN? The maintenance will take place during the following window: Start: 18/08/2026 22:00:00 BST End: 19/08/2026 04:00:00 BST If you have any questions, please raise a case by emailing support@pulsant.com or by calling our support team directly. For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com. Please accept our sincere apologies for any inconvenience this may cause. Regards, Pulsant Support Team 0345 119 9999

CHG0061271 Pulsant Cloud Maintenance - Croydon (LN-1)

Aug <var data-var='date'>18</var>, <var data-var='time'>16:00</var> BST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>18</var>, <var data-var='time'>13:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>30</var>, <var data-var='time'>12:58</var> BST Scheduled - Dear Client, WHAT Per vendor guidelines, Pulsant engineers will upgrade the Milton Keynes Asigra Cloud Platform as part of our ongoing Product Development and Maintenance Program. SERVICE IMPACT During the maintenance window, there will be an expected interruption to service availability between 13:00 - 16:00 affecting both Backups and Restores. WHY This work is part of the ongoing Product Development and Maintenance Program and is recommended by the vendor to ensure the latest product fixes and features are available. WHEN Work is scheduled to be carried out during the following maintenance window: Start: Tuesday 18th August 2026 at 13:00 End: Tuesday 18th August 2026 at 16:00 If you have any questions, please raise a ticket by emailing [support@pulsant.com](mailto:support@pulsant.com) or by calling our support team directly. Regards, Pulsant Support Team 0345 1199 999

CHG0061141 - Planned Maintenance - SE-1 Asigra N+1 Clusters

Aug <var data-var='date'>14</var>, <var data-var='time'>00:00</var> BST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>12</var>, <var data-var='time'>09:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 5</var>, <var data-var='time'>17:26</var> BST Scheduled - Dear client, WHAT? Pulsant Engineers will be working upon the Pulsant Cloud infrastructure in Edinburgh South Gyle (SC-1). This is an At Risk notification, due to the redundant nature of the systems no interruption to service is expected. WHY? This is part of the ongoing maintenance of our platforms, which includes software updates and infrastructure changes. WHEN? The maintenance will take place during the following window: Start: 12/08/2026 09:00:00 BST End: 12/08/2026 21:00:00 BST Start: 13/08/2026 09:00:00 BST End: 13/08/2026 23:59:59 BST If you have any questions, please raise a case by emailing support@pulsant.com or by calling our support team directly. For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com. Please accept our sincere apologies for any inconvenience this may cause. Regards, Pulsant Support Team 0345 119 9999

CHG0061260 Pulsant Cloud Maintenance - Edinburgh South Gyle (SC-1)

Aug <var data-var='date'>12</var>, <var data-var='time'>04:00</var> BST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>11</var>, <var data-var='time'>22:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 7</var>, <var data-var='time'>14:05</var> BST Scheduled - Dear client, WHAT? Pulsant Engineers will be working upon the Pulsant Cloud infrastructure in Edinburgh South Gyle (SC-1). This is an At Risk notification, due to the redundant nature of the systems no interruption to service is expected. WHY? This is part of the ongoing maintenance of our platforms, which includes software updates and infrastructure changes. WHEN? The maintenance will take place during the following window: Start: 11/08/2026 22:00:00 BST End: 12/08/2026 04:00:00 BST If you have any questions, please raise a case by emailing support@pulsant.com or by calling our support team directly. For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com. Please accept our sincere apologies for any inconvenience this may cause. Regards, Pulsant Support Team 0345 119 9999

CHG0061270 Pulsant Cloud Maintenance - Edinburgh South Gyle (SC-1)

Jul <var data-var='date'>28</var>, <var data-var='time'>23:59</var> BST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>28</var>, <var data-var='time'>18:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>13</var>, <var data-var='time'>13:24</var> BST Scheduled - Barry can you please add this on the status page? Dear client, WHAT? Pulsant engineers will be performing maintenance on the Pulsant Cloud Morpheus management platform. This platform offers cloud account management capabilities via a publicly accessible URL at https://cmp.pulsant.com. This is an At-Risk notification. There will be a short interruption to the service, so a temporary service outage is expected as part of this maintenance; however, this work will not affect or disrupt in any way client infrastructure running on Pulsant Cloud. Only the Pulsant Cloud management interface will be affected during the maintenance period. WHY? This is part of the ongoing maintenance of our platforms, which include software updates and infrastructure changes. WHEN? The maintenance will take place during the following window: Start: 28/07/2026 18:00:00 BST End: 28/07/2026 23:59:00 BST If you have any questions, please raise a case by emailing support@pulsant.com or by calling our support team directly. For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com. Please accept our sincere apologies for any inconvenience this may cause. Regards, Pulsant Support Team 0345 119 9999

CHG0060622 - Planned maintenance of Morpheus Cloud Management Platform

Jul <var data-var='date'>22</var>, <var data-var='time'>16:00</var> BST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>22</var>, <var data-var='time'>13:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 8</var>, <var data-var='time'>11:31</var> BST Scheduled - Dear Client, WHAT Per Vendor guidelines, Pulsant engineers will upgrade the Edinburgh Asigra Cloud Platform as part of our ongoing Product Development and Maintenance Program. SERVICE IMPACT During the maintenance window, there will be an expected interruption to service availability between 13:00 - 16:00 affecting both Backups and Restores. WHY This work is part of the ongoing Product Development and Maintenance Program and recommended by the Vendor, ensuring the latest product fixes and features are available. WHEN Work is scheduled to be carried out during the following maintenance window: Start: Wednesday 22nd July 2026 at 13:00 BST End: Wednesday 22nd July 2026 at 16:00 BST If you have any questions, please raise a ticket by emailing [support@pulsant.com](mailto:support@pulsant.com) or by calling our support team directly. Regards, Pulsant Support Team 0345 1199 999

CHG0060365 - Planned Maintenance - SC-1 Asigra N+1 Clusters

Jul <var data-var='date'>21</var>, <var data-var='time'>16:00</var> BST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>21</var>, <var data-var='time'>13:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 8</var>, <var data-var='time'>11:29</var> BST Scheduled - Dear Client, WHAT Per Vendor guidelines, Pulsant engineers will upgrade the Milton Keynes Cloud Platform as part of our ongoing Product Development and Maintenance Program. SERVICE IMPACT During the maintenance window, there will be an expected interruption to service availability between 13:00 - 16:00 affecting both Backups and Restores. WHY This work is part of the ongoing Product Development and Maintenance Program and recommended by the Vendor, ensuring the latest product fixes and features are available. WHEN Work is scheduled to be carried out during the following maintenance window: Start: Tuesday 21st July 2026 at 13:00 BST End: Tuesday 21st July 2026 at 16:00 BST If you have any questions, please raise a ticket by emailing [support@pulsant.com](mailto:support@pulsant.com) or by calling our support team directly. Regards, Pulsant Support Team 0345 1199 999

CHG0060364 - Planned Maintenance - SE-1 Asigra N+1 Clusters

Jul <var data-var='date'>16</var>, <var data-var='time'>11:04</var> BST Resolved - Service has been restored. Clients are now able to loign to the Pulsant Portal. Jul <var data-var='date'>16</var>, <var data-var='time'>10:45</var> BST Investigating - We are aware of an issue affecting authentication when attempting to log in to the Pulsant Portal. Our Systems Engineers are currently investigating the issue and working to restore normal service. If you require support in the meantime, please contact us on 0345 119 9900.

Authentication error when attempting to login to the Pulsant Portal.

Jul <var data-var='date'> 9</var>, <var data-var='time'>17:00</var> BST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 9</var>, <var data-var='time'>09:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>29</var>, <var data-var='time'>14:14</var> BST Scheduled - Incident or Maintenance Description: WHAT? Pulsant Engineers will be working upon the Backup storage platform in (SE-1 - Milton Keynes). These storage systems provide backup services to Cloud services as well as dedicated solutions. WHY? This is part of ongoing maintenance of our platforms, which include software updates and infrastructure changes. Impact On Services: This is an At Risk notification, due to the redundant nature of the systems no interruption to service is expected.

(CHG0060287) Planned Maintenance - Backup Storage Platform (SE-1 - Milton Keynes)

Jun <var data-var='date'>27</var>, <var data-var='time'>00:46</var> BST Resolved - Following guidance from our OEM suppliers, Pulsant engineers have resolved additional instances of instability within the Pulsant cloud environment at NE-1 (Newcastle). Our Cloud & Storage and Connectivity teams continue to closely monitor the environment to ensure ongoing stability and will provide further updates if necessary. Jun <var data-var='date'>26</var>, <var data-var='time'>22:32</var> BST Update - Following a Major Incident on the Pulsant Cloud platform earlier today, engineers have been working to remediate the issues. While a number of clients have seen services restore, we have seen further instability for some clients around their connectivity. Pulsant engineers are engaged with the OEM suppliers and continue to work to resolve these issues for all clients. Jun <var data-var='date'>26</var>, <var data-var='time'>18:18</var> BST Monitoring - With the situation being fully assessed, remediation action was taken to by engineer onsite. Indications are that this work has been successful and that services will restore. This will take time to recover, the situation continues to be monitored closely. For your reference, please see our service status page for updates on incidents. This can be found at http://status.pulsant.com Please accept our sincere apologies for any inconvenience this issue is causing. Jun <var data-var='date'>26</var>, <var data-var='time'>12:47</var> BST Investigating - We are currently experiencing availability of storage within the NE-1 (Newcastle) site as part of the Pulsant Cloud Infrastructure. This issue is impacting services that rely on the affected storage infrastructure. Our engineering team is actively investigating the incident with vendor to assist with identifying the root cause and restoring service as quickly as possible. We will provide further updates as more information becomes available.

Availability of Storage in NE-1 Site

Jun <var data-var='date'>24</var>, <var data-var='time'>23:00</var> BST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>24</var>, <var data-var='time'>20:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>10</var>, <var data-var='time'>12:55</var> BST Scheduled - Dear Client, Please be aware of the following planned network maintenance. What: As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our Pulsant Cloud IP Fabric switches located in Newcastle NE-1. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team. Why: This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy. When: The maintenance will take place during the following window: Start: Wednesday 24/06/2026 2000 BST End: Wednesday 24/06/2026 2300 BST If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager. For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com Please accept our sincere apologies for any inconvenience this may cause. Regards, Pulsant Support Team 0345 119 9999

CHG0058830 - Planned at Risk Network Maintenance Newcastle NE-1 Pulsant Cloud IP Fabric - Wednesday 24/06/2026 2000 BST - 2300 BST

Jun <var data-var='date'>23</var>, <var data-var='time'>23:00</var> BST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>23</var>, <var data-var='time'>20:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 9</var>, <var data-var='time'>09:08</var> BST Scheduled - Dear Client, Please be aware of the following planned network maintenance. What: As part of Pulsant's lifecycle management, the Network Infrastructure team will be performing a core network maintenance on our IP Fabric switches located in Reading SE-4. As with any maintenance activity, there is an element of risk, although there is no expected impact to service for resilient services. Pulsant recommends clients test and confirm their failover configuration is setup correctly in advance of the maintenance. Pulsant engineers will extend the post maintenance monitoring window to provide additional support for the monitoring team. Why: This work is required to upgrade the software on our switching fabric at the recommendation of the vendor and is in keeping with Pulsant device lifecycle policy. When: The maintenance will take place during the following window: Start: Tuesday 23/06/2026 2000 BST End: Tuesday 23/06/2026 2300 BST If you have any questions, please raise a ticket by emailing support@pulsant.com or by calling our support team directly. Additionally, if you would like to upgrade to a resilient service, please contact your account manager. For your reference, please see our status page for updates on planned maintenance and service incidents. This can be found at http://status.pulsant.com Please accept our sincere apologies for any inconvenience this may cause. Regards, Pulsant Support Team 0345 119 9999

Is Pulsant Service down?

Pulsant Service status is UP

Lastest published events

(CHG0062322) Planned Maintenance - Storage Platform Croydon (LN-1)

CHG0062054 - Scheduled Upgrade of Morpheus Cloud Management Platform

CHG0062127 Planned Maintenance - Storage Platform SE-1

Pulsant Service Services, Components and Regions

Recent Pulsant Service events

(CHG0062322) Planned Maintenance - Storage Platform Croydon (LN-1)

CHG0062054 - Scheduled Upgrade of Morpheus Cloud Management Platform

CHG0062127 Planned Maintenance - Storage Platform SE-1

CHG0061917 - Pulsant Backup Service Impact Notification SC-1

CHG0061635 Pulsant Cloud Maintenance - Newcastle (NE-1)

CHG0061947 - Planned at Risk Network Maintenance Croydon LN-1 Pulsant Cloud FortiGate Firewalls - Thursday 17/09/2026 1800 BST - 2000 BST