Aug <var data-var='date'>15</var>, <var data-var='time'>11:26</var> ADT Resolved - The incident has been resolved Aug <var data-var='date'>15</var>, <var data-var='time'>10:57</var> ADT Monitoring - Issue has been resolved and we are monitoring Aug <var data-var='date'>15</var>, <var data-var='time'>10:45</var> ADT Identified - WE have identified the issue and working on a fix Aug <var data-var='date'>15</var>, <var data-var='time'>08:53</var> ADT Investigating - We are currently investigating an issue with the new. Proposify document list. Documents are taking a very long time to load or do not load at all.

New Proposify documents list service degradation

Jul <var data-var='date'>24</var>, <var data-var='time'>17:13</var> ADT Resolved - This incident has been resolved. Jul <var data-var='date'>24</var>, <var data-var='time'>14:58</var> ADT Monitoring - A fix has been identified and we are working on it Jul <var data-var='date'>24</var>, <var data-var='time'>14:47</var> ADT Investigating - We are currently monitoring the login issues with the application.

Login Issues

Jul <var data-var='date'>20</var>, <var data-var='time'>20:04</var> ADT Resolved - The incident has been resolved. Jul <var data-var='date'>20</var>, <var data-var='time'>20:02</var> ADT Monitoring - The issue has been identified and a fix ha been deployed. We are monitoring the situation closely. Jul <var data-var='date'>20</var>, <var data-var='time'>19:55</var> ADT Investigating - WE are currently investigating an platform wide outage.

Application outage

May <var data-var='date'> 8</var>, <var data-var='time'>18:07</var> ADT Resolved - This incident has been resolved. May <var data-var='date'> 8</var>, <var data-var='time'>16:52</var> ADT Investigating - We're currently having infrastructure issues which may impact proposal previews under custom domains. We are working with our service provider for a prompt resolution.

Custom Domains Issues

Feb <var data-var='date'>10</var>, <var data-var='time'>18:53</var> AST Resolved - We have confirmation from our provider that the incident has been resolved. Feb <var data-var='date'>10</var>, <var data-var='time'>18:06</var> AST Monitoring - We can confirm significant recovery from our provider although some customers could still experience delays or errors. We continue to monitor the situation toward full recovery Feb <var data-var='date'>10</var>, <var data-var='time'>17:19</var> AST Identified - We're currently having infrastructure issues which may impact some site functionality. We are working with our service provider for a prompt resolution.

Service degradation

Jan <var data-var='date'>21</var>, <var data-var='time'>12:08</var> AST Resolved - This incident has been resolved. Jan <var data-var='date'>21</var>, <var data-var='time'>09:08</var> AST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>21</var>, <var data-var='time'>09:07</var> AST Identified - The issue has been identified and a fix is under way Jan <var data-var='date'>21</var>, <var data-var='time'>08:17</var> AST Investigating - We are currently investigating an issue with sending documents.

Document sending errors

Dec <var data-var='date'> 9</var>, <var data-var='time'>12:36</var> AST Resolved - This incident has been resolved. Dec <var data-var='date'> 9</var>, <var data-var='time'>12:36</var> AST Update - The issue has been resolved and the services are back to normal. Dec <var data-var='date'> 9</var>, <var data-var='time'>11:40</var> AST Investigating - We are currently experiencing slowed performance that is affecting the document editor and the preview experience. You may notice delays or errors when loading or editing documents. Our team is actively investigating the cause and working to restore normal performance as quickly as possible

Performance degradation affecting document editor and preview

Nov <var data-var='date'>26</var>, <var data-var='time'>13:44</var> AST Resolved - This incident has been resolved. Nov <var data-var='date'>26</var>, <var data-var='time'>12:14</var> AST Investigating - We are currently investigating an issue where newly signed-up users are being redirected back to the signup page after choosing a template. This behavior is caused by an authorization middleware check that is not correctly validating access for new users. Our team has identified the source of the problem and is working on a fix. We will provide updates as soon as more information is available.

New Signup Users Redirected Back to Signup Page After Template Selection

Oct <var data-var='date'>21</var>, <var data-var='time'>10:23</var> ADT Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>13:19</var> ADT Investigating - We are experiencing service degradation caused by our hosting provider. Users can encounter application latency. We are monitoring the situation and will keep regular updates.

Oct <var data-var='date'>20</var>, <var data-var='time'>07:53</var> ADT Resolved - Proposify is back online and running normally. The issue stemmed from an outage from our hosting provider, which has now been resolved. We’ll continue to monitor to ensure everything remains stable. Oct <var data-var='date'>20</var>, <var data-var='time'>07:13</var> ADT Update - Our hosting provider is reporting progress toward full resolution, and Proposify access is starting to return to normal. We’re continuing to monitor the situation and will update again once services are fully restored. Oct <var data-var='date'>20</var>, <var data-var='time'>06:35</var> ADT Update - We are seeing significant signs of recovery from our hosting provider. We continue to monitor and will continue to provide additional information. Oct <var data-var='date'>20</var>, <var data-var='time'>06:31</var> ADT Update - We are continuing to monitor for any further issues. Oct <var data-var='date'>20</var>, <var data-var='time'>06:28</var> ADT Monitoring - We’re currently experiencing an outage affecting access to Proposify. The issue originates with our infrastructure provider, AWS, which is experiencing a broader service disruption. Our team is actively monitoring the situation and working to restore access as quickly as possible. We’ll provide updates as soon as we have more information or as services begin to recover.

Service Interruption

Oct <var data-var='date'>17</var>, <var data-var='time'>13:42</var> ADT Resolved - This incident should now be resolved. The Content Library functions have returned to normal operation. Oct <var data-var='date'>17</var>, <var data-var='time'>10:58</var> ADT Investigating - The content library is not saving properly at the moment. We're working on a fix.

V3 Content Library instability

May <var data-var='date'>10</var>, <var data-var='time'>15:20</var> ADT Resolved - This incident has been resolved. May <var data-var='date'>10</var>, <var data-var='time'>15:17</var> ADT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>10</var>, <var data-var='time'>15:17</var> ADT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>10</var>, <var data-var='time'>15:13</var> ADT Investigating - We are currently investigating this issue.

We are investigating reports of major outage

Apr <var data-var='date'>12</var>, <var data-var='time'>16:02</var> ADT Resolved - This incident has been resolved. Apr <var data-var='date'>12</var>, <var data-var='time'>15:53</var> ADT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>12</var>, <var data-var='time'>15:47</var> ADT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>12</var>, <var data-var='time'>15:46</var> ADT Investigating - We are currently investigating this issue.

Mar <var data-var='date'> 8</var>, <var data-var='time'>12:45</var> AST Resolved - This incident has been resolved. Mar <var data-var='date'> 8</var>, <var data-var='time'>12:15</var> AST Monitoring - A fix has been implemented, we are monitoring. Mar <var data-var='date'> 8</var>, <var data-var='time'>11:59</var> AST Identified - The issue has been identified. We are working on a fix. Mar <var data-var='date'> 8</var>, <var data-var='time'>11:50</var> AST Investigating - We are seeing a elevated numbers of errors on the document preview pages. Our engineers are investigating the issue.

Elevated error rate on previews

Feb <var data-var='date'>24</var>, <var data-var='time'>08:03</var> AST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>24</var>, <var data-var='time'>07:50</var> AST Verifying - Verification is currently underway for the maintenance items. Feb <var data-var='date'>24</var>, <var data-var='time'>07:49</var> AST Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Feb <var data-var='date'>24</var>, <var data-var='time'>07:00</var> AST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>23</var>, <var data-var='time'>16:04</var> AST Scheduled - We're doing scheduled maintenance from 6-9am EST

Proposify is down for maintenance

Feb <var data-var='date'> 1</var>, <var data-var='time'>16:40</var> AST Resolved - This incident has been resolved. Feb <var data-var='date'> 1</var>, <var data-var='time'>16:19</var> AST Investigating - We are currently investigating this issue.

We are investigating reports of degraded performance

Feb <var data-var='date'> 1</var>, <var data-var='time'>14:56</var> AST Resolved - This incident has been resolved. Feb <var data-var='date'> 1</var>, <var data-var='time'>13:13</var> AST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'> 1</var>, <var data-var='time'>12:33</var> AST Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'> 1</var>, <var data-var='time'>12:15</var> AST Investigating - We are currently investigating this issue.

Jan <var data-var='date'>30</var>, <var data-var='time'>11:17</var> AST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>30</var>, <var data-var='time'>11:01</var> AST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>30</var>, <var data-var='time'>10:40</var> AST Scheduled - We will be undergoing scheduled maintenance during this time.

Production Maintenance

Jan <var data-var='date'>29</var>, <var data-var='time'>14:01</var> AST Resolved - This incident has been resolved. Jan <var data-var='date'>29</var>, <var data-var='time'>14:00</var> AST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>29</var>, <var data-var='time'>14:00</var> AST Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'>29</var>, <var data-var='time'>13:59</var> AST Investigating - We are currently investigating this issue.

Application down due to 500 errors

Jan <var data-var='date'>17</var>, <var data-var='time'>11:32</var> AST Resolved - This incident has been resolved. Jan <var data-var='date'>17</var>, <var data-var='time'>10:57</var> AST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>17</var>, <var data-var='time'>10:45</var> AST Investigating - We are currently investigating this issue.

High level of errors with our API service

Jan <var data-var='date'> 9</var>, <var data-var='time'>14:38</var> AST Resolved - This incident has been resolved. Jan <var data-var='date'> 9</var>, <var data-var='time'>14:34</var> AST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'> 9</var>, <var data-var='time'>14:29</var> AST Update - We are continuing to work on a fix for this issue. Jan <var data-var='date'> 9</var>, <var data-var='time'>14:29</var> AST Identified - The issue has been identified and a fix is being implemented.

Application down

Nov <var data-var='date'>13</var>, <var data-var='time'>15:46</var> AST Resolved - This incident has now been resolved. Nov <var data-var='date'>13</var>, <var data-var='time'>14:29</var> AST Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>13</var>, <var data-var='time'>14:16</var> AST Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'>13</var>, <var data-var='time'>14:15</var> AST Update - We are continuing to investigate this issue. Nov <var data-var='date'>13</var>, <var data-var='time'>13:37</var> AST Investigating - Our team is aware of a DNS issue with customers using a custom domain. We are working at resolving the issue as fast as we can.

Issue with custom domains

Nov <var data-var='date'>10</var>, <var data-var='time'>14:43</var> AST Resolved - This incident has been resolved. Nov <var data-var='date'>10</var>, <var data-var='time'>13:03</var> AST Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>10</var>, <var data-var='time'>11:38</var> AST Investigating - Our team is aware of an issue with PDF exports. We’re working as fast as possible to resolve the issue.

Errors on PDF export

Oct <var data-var='date'>26</var>, <var data-var='time'>11:21</var> ADT Resolved - This incident has been resolved. Oct <var data-var='date'>25</var>, <var data-var='time'>17:44</var> ADT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>25</var>, <var data-var='time'>15:33</var> ADT Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'>25</var>, <var data-var='time'>12:51</var> ADT Update - We are continuing to investigate this issue. Oct <var data-var='date'>25</var>, <var data-var='time'>12:51</var> ADT Investigating - Our team is aware of an issue with some of our Integrations. We’re working as fast as possible to resolve the issue.

Elevated Error Rates on Integrations

Oct <var data-var='date'>20</var>, <var data-var='time'>10:09</var> ADT Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>09:23</var> ADT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>19</var>, <var data-var='time'>18:10</var> ADT Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'>19</var>, <var data-var='time'>16:03</var> ADT Investigating - Our team is aware of an issue with internal Previews while logged into your Proposify Account. Rest assured, Client Previews and your Client Signatures should not be affected. If you open the internal Preview link in an incognito tab, you'll be able to view your internal Previews. We’re working as fast as possible to resolve the issue.

Is Proposify down?

Proposify status is UP

Lastest published events

New Proposify documents list service degradation

Login Issues

Application outage

Proposify Services, Components and Regions

Recent Proposify events

New Proposify documents list service degradation

Login Issues

Application outage

Custom Domains Issues

Service degradation

Document sending errors