Jul <var data-var='date'>20</var>, <var data-var='time'>18:09</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>20</var>, <var data-var='time'>14:38</var> EDT Identified - We have identified the issue and a fix is being deployed. Jul <var data-var='date'>20</var>, <var data-var='time'>13:33</var> EDT Update - We've narrowed this down to a subset of business customers and are working towards a solution to this issue. Jul <var data-var='date'>20</var>, <var data-var='time'>13:04</var> EDT Update - We are continuing to investigate this issue and homing in on the cause. We will continue to update here with any new details. Jul <var data-var='date'>20</var>, <var data-var='time'>12:08</var> EDT Investigating - We've become aware of an issue where users are unable to add documents to transactions they are creating. We are actively investigating this as a top priority and will issue updates as they become available.

Issue adding documents to a transaction

Jul <var data-var='date'>14</var>, <var data-var='time'>15:20</var> EDT Resolved - No new occurrences of the issue have been identified during the monitoring period. The issue has been resolved. Jul <var data-var='date'>14</var>, <var data-var='time'>14:45</var> EDT Monitoring - We're now seeing continued successful requests and completions from our primary KBA vendor and believe that services have been fully restored. We will continue to monitor their success rates. Jul <var data-var='date'>14</var>, <var data-var='time'>14:30</var> EDT Update - The 3rd-party vendor continues to make progress in recovering their services, but we continue to experience issues with some of their services. We will continue to provide status updates as they become available. Jul <var data-var='date'>14</var>, <var data-var='time'>12:59</var> EDT Identified - Beginning around 11:00 AM ET, we noticed a situation of degraded performance in our primary KBA service provider which resulted in some transaction recipients not receiving KBA questions. This can impact some user's ability to enter a meeting with a notary or result in a delay in entering a meeting. Our engineering team is actively investigating and we will provide more details as we have them.

Degraded Performance

Apr <var data-var='date'> 8</var>, <var data-var='time'>17:07</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'> 8</var>, <var data-var='time'>16:50</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'> 8</var>, <var data-var='time'>16:25</var> EDT Identified - We identified a problem with digital signing of PDF documents on Proof platform. The impact is delayed completion of the documents after the meeting or e-sign operation. We are working with our vendor to restore the functionality. We expect all documents to automatically process after the resolution.

Document completion delays on Proof platform

Feb <var data-var='date'>19</var>, <var data-var='time'>21:32</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'>19</var>, <var data-var='time'>21:01</var> EST Investigating - Proof platform is experiencing an incident impacting real estate closings due to eVault service outage. We estimate impact as partial, affecting only some users. We will provide another update in an hour or less.

Proof platform - real estate closing incident due to eVault service outage

Feb <var data-var='date'> 4</var>, <var data-var='time'>16:16</var> EST Resolved - The vendor has resolved the issue. Our service is functioning normally now. Feb <var data-var='date'> 4</var>, <var data-var='time'>16:02</var> EST Monitoring - The vendor has restored full service. We are seeing our system go back to normal. We will continue to monitor. Feb <var data-var='date'> 4</var>, <var data-var='time'>15:39</var> EST Identified - We are currently experiencing degraded performance with one of our identity verification vendors. The ability for signers to complete some transaction types may be impacted.

Degraded performance with identity verification

Jan <var data-var='date'>15</var>, <var data-var='time'>10:30</var> EST Resolved - On January 15th 2026, between 10:35 and 11:05 am ET, Proof platform experienced elevated error rates when handling credential analysis. This prevented most signers from entering a meeting with a notary. We observed a recovery after 11:05 am ET.

Retroactive update: credential analysis errors on Proof platform

Dec <var data-var='date'>11</var>, <var data-var='time'>20:43</var> EST Resolved - This incident has been resolved. Dec <var data-var='date'>11</var>, <var data-var='time'>20:11</var> EST Monitoring - Our 3rd-party vendor has reported that they have resolved the issue and services have been fully restored. Dec <var data-var='date'>11</var>, <var data-var='time'>19:43</var> EST Update - Our 3rd-party vendor continues to investigate the root causes of the issues and develop strategies to mitigate the intermittent issues customers may be experiencing. Dec <var data-var='date'>11</var>, <var data-var='time'>19:37</var> EST Identified - At 5:08 PM ET Proof detected an issue with one or more of our third-party services, which may be impacting the creation of transactions containing eNotes and vaulted documents, as well as the completion of transactions containing eNotes and vaulted documents.

Issue with 3rd-party services impacting eNotes

Nov <var data-var='date'>17</var>, <var data-var='time'>18:50</var> EST Resolved - The issue has been resolved. Nov <var data-var='date'>17</var>, <var data-var='time'>18:22</var> EST Monitoring - Document signing performance has returned to normal. We'll continue to monitor the system to ensure continued success. Nov <var data-var='date'>17</var>, <var data-var='time'>18:18</var> EST Update - We are continuing to work on a fix for this issue. Nov <var data-var='date'>17</var>, <var data-var='time'>17:43</var> EST Update - Mitigation steps have been deployed and we are seeing improvements in documentation completion times. We continue to work together with our 3rd-party service vendor to monitor the service and resolve any remaining issues. Nov <var data-var='date'>17</var>, <var data-var='time'>16:17</var> EST Identified - Proof is currently experiencing an issue with one of our third party services. This may result in a delay in getting your completed documents after a meeting. The documents will be available once the issue is resolved. Please do not use any kind of "force complete" features in the application in the meantime. They will not function until this is resolved.

Delays in Processing Documents

Oct <var data-var='date'>20</var>, <var data-var='time'>18:08</var> EDT Resolved - This incident has been resolved. We observe full recovery of the Proof platform. We apologize for the inconvenience this incident has caused. Oct <var data-var='date'>20</var>, <var data-var='time'>16:37</var> EDT Update - We are seeing broad recovery of the Proof platform across all of the core functionality, the application is back to the pre-incident performance levels. Retail traffic is re-enabled. We are observing lingering stability problems with one of the vendors related to risk analysis. We will continue to monitor the service until full resolution. Oct <var data-var='date'>20</var>, <var data-var='time'>15:32</var> EDT Monitoring - After adding capacity in the DR and primary regions, we are seeing recovery of the core functionality, including document process and online meetings. Oct <var data-var='date'>20</var>, <var data-var='time'>14:30</var> EDT Update - Proof platform continues to experience an outage due to a major cloud infrastructure provider disruption. We are seeing new server capacity being launched, but it is not functioning correctly due to lingering network problems. We do not have an ETA for this issue to be addressed. Oct <var data-var='date'>20</var>, <var data-var='time'>12:43</var> EDT Update - Proof is elevating the status of this incident to "Major outage". Performance problems continue to impact both business and signer workflows. We do not have an ETA for the recovery. Oct <var data-var='date'>20</var>, <var data-var='time'>11:38</var> EDT Update - There has been no major changes in the status of this outage. Proof platform continues to operate in degraded performance state, prioritizing business customers and critical jobs. Our cloud infrastructure provider has no ETA for addressing the problem in the primary, impacted region. Proof egnineering is focusing on launching extra server capacity cross-regionally to mitigate performance problems. Oct <var data-var='date'>20</var>, <var data-var='time'>10:41</var> EDT Update - We continue seeing degraded performance on Proof platform. Proof customers and users may experience delays and errors using the application. Please retry as needed. We prioritized processing of the critical requests and jobs; non essential jobs, including webhook callbacks, maybe queued up for a later execution. Oct <var data-var='date'>20</var>, <var data-var='time'>10:04</var> EDT Update - Proof platform continues to operate, with degraded performance. Business customer meetings are being accepted and completed, but our users may see delays when uploading or receiving finalized documents. Oct <var data-var='date'>20</var>, <var data-var='time'>09:32</var> EDT Update - In order to continue serving our business and contracted customers, Proof turned off retail volume. Oct <var data-var='date'>20</var>, <var data-var='time'>08:50</var> EDT Identified - Due to ongoing major outage with our cloud infrastructure provider, Proof platform's autoscale is impaired. Proof application may experience occasional slowness or timeouts as the traffic on our platform ramps up. Our team is actively working on adding additional capacity.

Performance impact on Proof platform

Oct <var data-var='date'>20</var>, <var data-var='time'>03:00</var> EDT Resolved - Earlier today, Proof platform experienced an incident due to a major outage at our cloud provider as well as several impacted vendors. Proof application remained available but a few features such as SMS MFA and certain identity verification flows were affected. We were unable to send an update earlier due to a status page outage. As of 6:30 AM ET we are observing substantial recovery confirmed by vendor updates. However, the incident is still ongoing.

Degraded functionality on Proof platform - notification of past incident

Oct <var data-var='date'> 2</var>, <var data-var='time'>18:38</var> EDT Resolved - Performance is back to normal and we are resolving this issue. Oct <var data-var='date'> 2</var>, <var data-var='time'>18:06</var> EDT Update - The vendor's fix is complete and we are seeing normal performance at this time. We will continue to monitor for some time to ensure things are back to normal. Oct <var data-var='date'> 2</var>, <var data-var='time'>17:36</var> EDT Monitoring - The vendor has implemented a fix and we are seeing a reduction in latency and timeouts on their service. Document processing should be improving. We will continue to monitor. Oct <var data-var='date'> 2</var>, <var data-var='time'>17:17</var> EDT Identified - We are experiencing an partial outage with one of our third party vendors. This is resulting in a delay in processing documents at meeting completion. The vendor is working on fixing the issue and we will keep you up to date as anything changes.

Delay in document processing

Sep <var data-var='date'> 2</var>, <var data-var='time'>18:19</var> EDT Resolved - We are observing sustained recovery of document completion on Proof platform. Most of the delayed documents were processed successfully. We will continue to monitor the health of the application, together with our vendor. We apologize for any inconvenience this incident might have caused. Sep <var data-var='date'> 2</var>, <var data-var='time'>17:14</var> EDT Update - We are observing a recovery for the last 15 minutes, but do not assume yet it will be sustained. Documents should be completing at the moment. We will continue working with our vendor this evening to ensure a permanent solution. Sep <var data-var='date'> 2</var>, <var data-var='time'>16:11</var> EDT Update - Unfortunately after some period of recovery, we are seeing an increase in errors and document completion delays again. This incident is not fully resolved yet. Sep <var data-var='date'> 2</var>, <var data-var='time'>15:18</var> EDT Monitoring - We are seeing broader recovery, document completions are back to normal levels. We are expediting the processing of the delayed processing jobs. Sep <var data-var='date'> 2</var>, <var data-var='time'>14:59</var> EDT Update - We received an update from our vendor that they identified a root cause and are working on a fix. We are observing early signs of partial recovery but cannot confirm full recovery yet. We will prioritize completing delayed documents as soon as it is feasible. Sep <var data-var='date'> 2</var>, <var data-var='time'>14:05</var> EDT Update - Most document completions continue to be delayed, with a few exceptions. We do not have a resolution time estimate at this moment. Sep <var data-var='date'> 2</var>, <var data-var='time'>13:26</var> EDT Update - We continue to investigate this problem together with our vendor. Document completion is still delayed, and will be re-processed as soon as the root cause issue is addressed. Sep <var data-var='date'> 2</var>, <var data-var='time'>12:52</var> EDT Identified - Completions for certain documents and meetings on Proof platform have been delayed since 12:20 PM Eastern. We are working with our vendor to restore the functionality. Once the issue is addressed, the documents and meetings will be automatically processed.

Delayed document completion on Proof platform due to digital certificate vendor outage

Jul <var data-var='date'>31</var>, <var data-var='time'>12:40</var> EDT Resolved - This incident has been resolved. All backlogged documents were completed. Jul <var data-var='date'>31</var>, <var data-var='time'>12:22</var> EDT Monitoring - We are observing recovery. New documents are being completed, and the backlog of previously failed completions is being worked through. Jul <var data-var='date'>31</var>, <var data-var='time'>11:58</var> EDT Identified - We heard back from our certificate vendor that their systems are being restored; however, we continue to observe a partial outage relating to document finalization. Proof Platform will continue to accept, process and complete meetings. Document completion will continue to be delayed for some time, but will be recovered automatically once the issue is fully addressed. Jul <var data-var='date'>31</var>, <var data-var='time'>11:40</var> EDT Investigating - Starting at 11:00 am Eastern time, Proof platform is experiencing document completion errors. This could result in a delay of meeting completions and document signings. We are working with our vendor to fix the problem as soon as possible. Once addressed, the documents should automatically complete. Transaction preparation and sending is not impacted.

Document completion delays and errors due to certificate provider outage

Jul <var data-var='date'>15</var>, <var data-var='time'>20:47</var> EDT Resolved - Our certificate vendor reports that this issue is resolved. We are resolving this issue, but will continue to keep an eye on this. Jul <var data-var='date'>15</var>, <var data-var='time'>20:09</var> EDT Update - We are still seeing intermittent timeouts on this service, but in a low volume that should not be seriously affecting completion times. We will continue to monitor and work with the vendor to get this fully resolved. Jul <var data-var='date'>15</var>, <var data-var='time'>19:47</var> EDT Update - Meeting completion is stable, but we will continue to monitor until we hear more from the vendor. Most delayed completions have automatically retried and completed. We are manually rerunning the completion jobs for those that are still waiting. Jul <var data-var='date'>15</var>, <var data-var='time'>18:57</var> EDT Monitoring - Currently we are not seeing issues with the certificate vendor. Newly completed transactions should complete as expected. Delayed transactions will be reprocessed shortly. We will continue to monitor the situation. Jul <var data-var='date'>15</var>, <var data-var='time'>18:43</var> EDT Identified - We're experiencing an issue with one of our third party certificate vendors that is causing a delay in our finalization of transactions and related documents. Our system will automatically continue to retry the processing, and we will verify that they eventually all get completed.

Delayed completion of transactions

Jul <var data-var='date'> 2</var>, <var data-var='time'>17:00</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'> 2</var>, <var data-var='time'>16:43</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 2</var>, <var data-var='time'>15:56</var> EDT Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'> 2</var>, <var data-var='time'>15:55</var> EDT Investigating - Around 3:14 PM ET, Proof detected an issue with one or more of our third-party services, which may be impacting the creation of transactions containing eNotes and vaulted documents, as well as the completion of transactions containing eNotes and vaulted documents. The third-party service is actively conducting maintenance and believes its services will be restored shortly.

Issue with Third Party Services

Jun <var data-var='date'>18</var>, <var data-var='time'>16:41</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>18</var>, <var data-var='time'>16:21</var> EDT Update - This incident is still ongoing. Because of the limited impact, going forward we will send the updates to affected customers only. Jun <var data-var='date'>18</var>, <var data-var='time'>15:43</var> EDT Identified - Our vendor acknowledges the incident and continues to work on the resolution with highest priority. There is no ETA for the fix yet. Impact is contained to eNote related functionality for real estate customers using specific vault provider. The rest of Proof platform continues to function normally. Jun <var data-var='date'>18</var>, <var data-var='time'>15:11</var> EDT Investigating - One of our e-vault providers is experiencing an outage. This impacts the ability of signers to view and sign eNotes.

eNote related functionality is impacted (real estate only)

Jun <var data-var='date'>12</var>, <var data-var='time'>16:48</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>16:29</var> EDT Monitoring - We are observing recovery, ID verification flows are being handled by our primary IDV vendor normally. Jun <var data-var='date'>12</var>, <var data-var='time'>16:06</var> EDT Update - We are receiving updates that Google Cloud is recovering globally. Our primary IDV vendor is still down in the US region; we will send another update when this changes. US driver's license and mobile flow workaround remains available for retail and some real estate signers. Jun <var data-var='date'>12</var>, <var data-var='time'>15:28</var> EDT Identified - Google Cloud confirmed the outage and is working on recovery. Meanwhile, Proof enabled a partial workaround. Retail and some real estate signers should be able to pass Identity verification when using US driver's license and opting for a mobile workflow. Jun <var data-var='date'>12</var>, <var data-var='time'>14:36</var> EDT Update - We are confirming a widespread impact due to Google Cloud outage, which some of our vendors depend on. This manifests as a high error rate for signers trying to pass ID verification before entering a meeting. We are failing over retail traffic to another vendor who is not affected, however business and real estate workflows will continue to be impacted. Jun <var data-var='date'>12</var>, <var data-var='time'>14:17</var> EDT Investigating - Proof platform is experiencing problems with Identity verification and credential analysis functionality, due to a major cloud vendor outage. We are assessing the impact and mitigation strategies.

Identity verification and credential analysis problems

Apr <var data-var='date'>15</var>, <var data-var='time'>14:10</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>15</var>, <var data-var='time'>14:01</var> EDT Monitoring - As of approximately 1:44 PM ET, we became aware of a serious issue affecting the ability for signers to successfully complete the identity verification process and enter meetings. The third-party service used for identity verification was experiencing an outage. The issue has been resolved and signers are again able to enter meetings. We will continue to monitor the service.

Service Outage - Signers reporting that they are unable to verify their identity and enter a meeting

Apr <var data-var='date'> 6</var>, <var data-var='time'>03:22</var> EDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 6</var>, <var data-var='time'>03:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>28</var>, <var data-var='time'>17:34</var> EDT Scheduled - Proof platform will be undergoing regular maintenance at this time. Proof service will be unavailable during this period.

Proof platform scheduled maintenance

Apr <var data-var='date'> 1</var>, <var data-var='time'>08:59</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'> 1</var>, <var data-var='time'>08:35</var> EDT Monitoring - The fix has been deployed and verified to have resolved the issue. We will continue to monitor the service. Apr <var data-var='date'> 1</var>, <var data-var='time'>08:26</var> EDT Identified - Beginning around 7:40 AM, we noticed a situation of degraded performance related to accessing the web application. Our engineering team is actively implementing a remedy to the issue and we will update the status once the fix has been deployed.

Mar <var data-var='date'>10</var>, <var data-var='time'>17:22</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'>10</var>, <var data-var='time'>15:10</var> EDT Monitoring - The fix has been implemented in production. Notaries may need to refresh their browsers to get the update. We are monitoring to ensure the issue is fully resolved. Mar <var data-var='date'>10</var>, <var data-var='time'>14:43</var> EDT Identified - The fix we implemented has been tested and verified. We are moving that fix to production now. Mar <var data-var='date'>10</var>, <var data-var='time'>13:49</var> EDT Update - We are still seeing some percent of blank videos in meetings. We have identified a possible cause for this issue and are implementing a fix right now. Mar <var data-var='date'>10</var>, <var data-var='time'>12:49</var> EDT Investigating - Proof is investigating an issue with our video meeting feeds where in some cases notaries or signers are seeing blank videos. We will provide regular updates as our investigation uncovers more details.

Issue with video connectivity

Feb <var data-var='date'>10</var>, <var data-var='time'>18:30</var> EST Resolved - Earlier today between 6:20 PM and 6:55 PM Eastern, Proof platform experienced a major outage. During that time, business users could not view transactions; most active meetings were interrupted. The root cause was a deployment of an incorrect notification configuration, when preparing to mitigate another issue. The outage is now fixed. We apologize for any inconvenience.

Proof platform outage

Jan <var data-var='date'>19</var>, <var data-var='time'>20:54</var> EST Resolved - The incident has been resolved. Documents that did not finalize earlier will be finalized automatically over the next few hours and then be available. Jan <var data-var='date'>19</var>, <var data-var='time'>19:17</var> EST Monitoring - The fix has been implemented. New transactions should be fine. The service is going through all earlier documents that did not finalize earlier and finalizing them now. We'll continue to monitor to make sure they are all in a good state. Jan <var data-var='date'>19</var>, <var data-var='time'>18:57</var> EST Identified - We've identified the cause of this situation and have a fix in progress. Jan <var data-var='date'>19</var>, <var data-var='time'>18:27</var> EST Update - Proof is continuing to investigate the root cause of this issue while preparing a workaround. We will continue to provide updates as we learn more. Jan <var data-var='date'>19</var>, <var data-var='time'>16:55</var> EST Update - We are continuing to investigate this issue. It appears to be a situation with one of our certificate providers. We are also looking at possible mitigations to get around this issue until it is fully resolved. We will continue to provide updates as we get more information. Jan <var data-var='date'>19</var>, <var data-var='time'>15:58</var> EST Investigating - Proof has become aware of an issue where a subset of notary meetings are completing, but the finalization of the documents is getting stuck. We are investigating the cause of this. If the meeting completed successfully, the documents should eventually be finalized and available, but some customers will be seeing delays on getting those documents.

Issue with finalizing transaction documents.

Jan <var data-var='date'>15</var>, <var data-var='time'>15:56</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'>15</var>, <var data-var='time'>15:47</var> EST Monitoring - We are seeing an improvement in KYC functionality. Degradation lasted through 20:13 - 20:37 period, UTC time. We'll continue to monitor until a confirmed resolution. Jan <var data-var='date'>15</var>, <var data-var='time'>15:43</var> EST Identified - Major functionality of Proof platform is not impacted. We are monitoring a partial outage of KYC vendor, impacting signing flows for users without SSN or which cannot generate KBA questions.

Proof: KYC module partial outage, impacting non-SSN and non-KBA signers

Nov <var data-var='date'>27</var>, <var data-var='time'>20:42</var> EST Resolved - This incident has been resolved. Nov <var data-var='date'>27</var>, <var data-var='time'>20:28</var> EST Monitoring - We are seeing recovery with our KBA provider. We will continue to monitor and provide more updates. Nov <var data-var='date'>27</var>, <var data-var='time'>19:46</var> EST Update - We can confirm this as a major outage due to its impact on KBA. We do not have a timeline for a fix yet. Nov <var data-var='date'>27</var>, <var data-var='time'>19:18</var> EST Update - We are continuing to work on a fix for this issue. Nov <var data-var='date'>27</var>, <var data-var='time'>18:51</var> EST Identified - We are observing problems with generating KBA questions due to an outage of our main KBA provider. This can impact signers ability to verify their identity and enter a meeting. Proof is assessing the impact and potential mitigations.

Is Proof down?

Proof status is UP

Lastest published events

Issue adding documents to a transaction

Degraded Performance

Document completion delays on Proof platform

Proof Services, Components and Regions

Recent Proof events

Issue adding documents to a transaction

Degraded Performance

Document completion delays on Proof platform

Proof platform - real estate closing incident due to eVault service outage

Degraded performance with identity verification

Retroactive update: credential analysis errors on Proof platform