Jun <var data-var='date'> 9</var>, <var data-var='time'>17:00</var> EDT Resolved - On June 9th, 2026, at approximately 4:45 PM EDT ProNavigator Knowledge Management experienced a service interruption that affected a number of clients. The incident prevented users from accessing the platform if they attempted a fresh load of the web application. Note that active users prior to the incident would not have experienced an interruption unless the application was reloaded. Service was fully restored at 5:47 pm EDT following a configuration rollback.

ProNavigator Knowledge Management Web Application Interruption

Oct <var data-var='date'>20</var>, <var data-var='time'>21:20</var> EDT Resolved - Amazon is now reporting their services are restored. If any problems persist for individual users, it is recommended they clear their browser and DNS cache. Oct <var data-var='date'>20</var>, <var data-var='time'>10:58</var> EDT Monitoring - We're aware that a small number of users are currently experiencing issues with documents not loading. This appears to be tied to DNS issues following the AWS issues. While ProNavigator's systems remain fully operational, Amazon has reported ongoing DNS resolution issues in some external services. These can impact document access for certain users. In most cases, clearing your browser cache and DNS cache has resolved the issue. If problems persist, please contact our support team and we'll be happy to help. We're actively monitoring the situation and will share any updates as needed.

Amazon DNS issues

Jun <var data-var='date'> 6</var>, <var data-var='time'>15:43</var> EDT Resolved - Affected users are now able to login. Jun <var data-var='date'> 6</var>, <var data-var='time'>15:38</var> EDT Monitoring - A fix has been applied and we are monitoring. Jun <var data-var='date'> 6</var>, <var data-var='time'>15:33</var> EDT Investigating - Autoprovisioned SSO users are unable to login with error: {"message": "Endpoint request timed out"}

Autoprovisioned SSO User Login

May <var data-var='date'>27</var>, <var data-var='time'>13:49</var> EDT Resolved - This incident has been resolved. May <var data-var='date'>27</var>, <var data-var='time'>11:36</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>27</var>, <var data-var='time'>11:35</var> EDT Update - A fix has been deployed, and any impacted users can now log in. The ProNavigator team will continue monitoring over the next 24–48 hours to ensure there are no outstanding issues. May <var data-var='date'>27</var>, <var data-var='time'>10:02</var> EDT Identified - Login is experiencing knock on effects of an outage in a 3rd party service. This prevents some users from access the platform depending on their ISP. ProNavigator team is implementing a workaround to restore access to affected users ASAP.

Spinning on login for some users

Sep <var data-var='date'>18</var>, <var data-var='time'>15:47</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'>18</var>, <var data-var='time'>15:46</var> EDT Monitoring - A fix has been implemented and we are monitoring. Sep <var data-var='date'>18</var>, <var data-var='time'>15:33</var> EDT Identified - The issue has been identified and a fix is in progress.

Search and Library Slowness and Timeouts

Jul <var data-var='date'>30</var>, <var data-var='time'>09:12</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>30</var>, <var data-var='time'>08:41</var> EDT Monitoring - A fix has been implementated and we are monitoring the results. Jul <var data-var='date'>30</var>, <var data-var='time'>07:59</var> EDT Identified - The issue has been identified and a fix is being implemented.

Login issues for auto-provisioned users and announcement loading issues

Mar <var data-var='date'>18</var>, <var data-var='time'>12:03</var> EDT Resolved - The team has scaled up servers and usage has returned to normal. Mar <var data-var='date'>18</var>, <var data-var='time'>11:54</var> EDT Identified - Some users are experiencing slowness loading content on the dashboard and library pages.

Degraded performance of Dashboard and Library

Mar <var data-var='date'>12</var>, <var data-var='time'>12:39</var> EDT Resolved - Our team has deployed a fix and the Announcement Module is now fully operational. Mar <var data-var='date'>12</var>, <var data-var='time'>12:14</var> EDT Identified - We are currently experiencing technical issues with the Announcements module. The problem has been identified, and our team is actively working on a fix. We expect to resolve the issue within the next hour. We appreciate your patience and understanding.

Announcements Module Outage

Nov <var data-var='date'>29</var>, <var data-var='time'>11:49</var> EST Resolved - This incident has been resolved. Nov <var data-var='date'>29</var>, <var data-var='time'>11:48</var> EST Update - The issue is resolved. We will continue to actively monitor. Nov <var data-var='date'>29</var>, <var data-var='time'>11:33</var> EST Monitoring - We’ve deployed a fix and services are being restored. Library and Search results are taking longer than normal as services are being restored. We’ll continue to monitor for lingering affects. Nov <var data-var='date'>29</var>, <var data-var='time'>10:43</var> EST Update - We are continuing to work on a fix for this issue. Nov <var data-var='date'>29</var>, <var data-var='time'>10:41</var> EST Identified - We are investigating an issue where users are unable to access their ProNavigator Library or perform a search. We are actively investigating.

Library and Search Outage

Jul <var data-var='date'>11</var>, <var data-var='time'>14:01</var> EDT Resolved - All systems are operational and we will continue to monitor. We apologize for the interruption and greatly appreciate your patience throughout this process. Jul <var data-var='date'>11</var>, <var data-var='time'>13:51</var> EDT Update - We have made progress on restoring system availability however we are aware problems remain for some users. We are continuing to implement solutions to restore full system functionality and we will provide continued updates on our progress. Jul <var data-var='date'>11</var>, <var data-var='time'>12:45</var> EDT Update - Some users are still experiencing delays or inconsistency in our service around Search and Filters functionality. We have identified the root cause and are currently working on a resolution that will ensure all aspects of the platform are fully functional. Updates will continue to be provided as availability of services is completely restored. Jul <var data-var='date'>11</var>, <var data-var='time'>11:33</var> EDT Update - Some users are still experiencing delays in our service. We are continuing to trouble shoot to get the service back to normal. Jul <var data-var='date'>11</var>, <var data-var='time'>09:50</var> EDT Monitoring - Service is returning to normal, some users are still experiencing intermittent delays. We are continuing to monitor. Jul <var data-var='date'>11</var>, <var data-var='time'>09:10</var> EDT Update - We are continuing to investigate this issue. Jul <var data-var='date'>11</var>, <var data-var='time'>09:10</var> EDT Update - We are continuing to investigate this issue. Jul <var data-var='date'>11</var>, <var data-var='time'>09:09</var> EDT Investigating - We are investigating an issue where users attempting to access their ProNavigator account's are not able to. We are actively investigating

Access to Service

Dec <var data-var='date'> 7</var>, <var data-var='time'>12:11</var> EST Resolved - The changes have now been propagated throughout the system and we are now fully operational. If you still see any issues, please refresh your page. Dec <var data-var='date'> 7</var>, <var data-var='time'>10:57</var> EST Monitoring - The issue has been identified and the changes are propagating throughout the system. In order for you to receive the fix, please refresh your page.

ProNavigator Document Search

Jun <var data-var='date'> 2</var>, <var data-var='time'>15:08</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'> 2</var>, <var data-var='time'>15:08</var> EDT Update - We are continuing to investigate this issue. Jun <var data-var='date'> 2</var>, <var data-var='time'>14:58</var> EDT Investigating - We are currently investigating an issue that delays a document from being opened.

ProNavigator Document Access

May <var data-var='date'>24</var>, <var data-var='time'>12:50</var> EDT Resolved - This incident has been resolved. May <var data-var='date'>24</var>, <var data-var='time'>12:20</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>24</var>, <var data-var='time'>09:34</var> EDT Identified - An issue has been identified affecting our compass product. The issue has been investigated and a fix is being implemented.

Compass Responses

Apr <var data-var='date'>25</var>, <var data-var='time'>11:00</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>25</var>, <var data-var='time'>10:01</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. A browser refresh may be required. Apr <var data-var='date'>25</var>, <var data-var='time'>09:32</var> EDT Investigating - We are currently investigating an issue that prevents certain documents from being accessed.

Nov <var data-var='date'>24</var>, <var data-var='time'>15:14</var> EST Resolved - All systems restored. Nov <var data-var='date'>24</var>, <var data-var='time'>14:51</var> EST Monitoring - Our cloud provider has identified the root cause and we are starting to see the service restoring. We are continuing to monitor. Nov <var data-var='date'>24</var>, <var data-var='time'>14:37</var> EST Update - We continue to monitor the outage from our cloud provider and working to see what alternative solutions are available. Nov <var data-var='date'>24</var>, <var data-var='time'>13:58</var> EST Identified - Our cloud provider is experiencing an outage which affects us. We are currently investigating alternative resolutions paths.

ProNavigator down

Jun <var data-var='date'> 4</var>, <var data-var='time'>09:27</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'> 4</var>, <var data-var='time'>09:21</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 4</var>, <var data-var='time'>09:13</var> EDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'> 4</var>, <var data-var='time'>09:07</var> EDT Investigating - We are currently investigating this issue.

Sage search functionality is currently not working for some users.

Mar <var data-var='date'>24</var>, <var data-var='time'>09:24</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'>24</var>, <var data-var='time'>09:02</var> EDT Identified - The issue has been identified and a fix is being implemented.

The library page is experiencing some loading problems.

Feb <var data-var='date'>18</var>, <var data-var='time'>17:47</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'>18</var>, <var data-var='time'>17:32</var> EST Monitoring - A fix has been implemented and we're monitoring the results. Feb <var data-var='date'>18</var>, <var data-var='time'>17:18</var> EST Update - We are continuing to investigate this issue. Feb <var data-var='date'>18</var>, <var data-var='time'>17:18</var> EST Investigating - We are currently investigating this issue.

Is ProNavigator down?

ProNavigator status is UP

Lastest published events

ProNavigator Knowledge Management Web Application Interruption

Amazon DNS issues

Autoprovisioned SSO User Login

ProNavigator Services, Components and Regions

Recent ProNavigator events

ProNavigator Knowledge Management Web Application Interruption

Amazon DNS issues

Autoprovisioned SSO User Login

Spinning on login for some users

Search and Library Slowness and Timeouts

Login issues for auto-provisioned users and announcement loading issues