Aug <var data-var='date'>12</var>, <var data-var='time'>15:01</var> PDT Resolved - Resolved: Smart link redirects were temporarily unavailable Some smart links were not redirecting due to an infrastructure issue with our cloud hosting provider. Our team rebuilt the affected components and restored service. All redirects are now working normally. We're adding processes to accelerate the resolution of any similar issues in the future. Aug <var data-var='date'>12</var>, <var data-var='time'>14:38</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>12</var>, <var data-var='time'>12:05</var> PDT Update - We are continuing to investigate this issue. Aug <var data-var='date'>12</var>, <var data-var='time'>12:05</var> PDT Investigating - Our team is investigating issues related to intermittent reports of smart links failing or taking a long time to load

Degraded Performance of Smart Links

Feb <var data-var='date'>18</var>, <var data-var='time'>08:30</var> PST Resolved - A subset of users experienced an issue accessing personalized Wallet Card invitation URLs. The issue was isolated to a specific configuration and has been resolved. No data was lost and no other functionality was affected.

Wallet Card Invitation URLs Intermittently Unavailable

Dec <var data-var='date'> 7</var>, <var data-var='time'>21:17</var> PST Resolved - Maintenance and upgrades are complete. Dec <var data-var='date'> 7</var>, <var data-var='time'>17:32</var> PST Identified - The PULSE Portal is down for maintenance and upgrades. We expert normal operations to resume later this evening or certainly by Monday morning. Thank you for your patience and understanding.

PULSE Portal Down for Maintenance

Aug <var data-var='date'>28</var>, <var data-var='time'>15:03</var> PDT Resolved - Our upstream provider indicates that normal operational status has returned. We will be crediting customers with affected broadcasts. If you have an affected broadcast, please attempt to retarget the messages that failed with the 35125 error code. Aug <var data-var='date'>28</var>, <var data-var='time'>13:32</var> PDT Investigating - There is a problem some customers are experiencing due to an issue with an upstream messaging partner. This is resulting in improper error code (35125) being returned during some broadcasts. We are working with the upstream provider to get this resolved as soon as possible. Suggest pausing large outbound broadcasts while this is being resolved.

Upstream messaging provider Issue for some accounts

Sep <var data-var='date'> 8</var>, <var data-var='time'>14:16</var> PDT Resolved - The fix has been deployed. All previously sent smart links via broadcast now redirect correctly. Thank you for your patience while the team sorted out this important issue. Sep <var data-var='date'> 8</var>, <var data-var='time'>13:32</var> PDT Update - A fix has been found -- estimated time to normal operation of about 1 hour from now. Sep <var data-var='date'> 8</var>, <var data-var='time'>13:09</var> PDT Identified - Smart links sent via broadcast text are causing errors for some customers. We have identified the issue and are actively working on a solution.

Smart links sent via broadcast issues

Mar <var data-var='date'>16</var>, <var data-var='time'>08:57</var> PDT Resolved - Incident Resolved by T-Mobile. Mar <var data-var='date'>16</var>, <var data-var='time'>08:57</var> PDT Update - We have been informed that T-Mobile has finally resolved 10DLC delivery issues. All operations now normal. Mar <var data-var='date'>15</var>, <var data-var='time'>17:31</var> PDT Update - We have reports that messages to T-Mobile are flowing again. However, we are still testing and are keeping the incident open until tomorrow morning out of an abundance of caution. We believe all messaging delivery to T-Mobile will be resolved shortly. Thank you for your patience and understanding. Mar <var data-var='date'>15</var>, <var data-var='time'>09:25</var> PDT Update - We continue to see sporadic delivery issues to a subset of T-Mobile customers. This seems to affect a small number of T-Mobile subsidiaries. This has been identified as a problem at the carrier (T-Mobile) network level and is being widely reported by our upstream partners. We will keep an eye on this and update accordingly. Mar <var data-var='date'>14</var>, <var data-var='time'>14:53</var> PDT Investigating - We are experiencing deliverability issues for SMS and MMS to some T-Mobile handsets due to upstream carrier issues. We are monitoring closely. Texts to T-Mobile handsets may return inappropriate 30003 error messages while this issue is being resolved by our upstream partners.

Deliverability to T-Mobile experiencing issues.

Oct <var data-var='date'>31</var>, <var data-var='time'>19:48</var> PDT Resolved - Carriers have informed us that MMS delivery delays have subsided and throughput is now at normal levels. Note that during the 2022 General Election through November 8, MMS delivery is expected to experience several periods with significant carrier delays or throughput limitations. Oct <var data-var='date'>31</var>, <var data-var='time'>14:21</var> PDT Monitoring - There are upstream delivery delays of up to 30 minutes at the carriers (AT&T, T-Mobile, Verizon, etc.) for MMS messages due to excessive election traffic. For more information on carrier delays, visit: https://prompt.stonly.com/kb/guide/en/understanding-message-delivery-delays-YDsM4NldNt/Steps/1984631

MMS Delivery Delays of up to 30 minutes

Sep <var data-var='date'> 7</var>, <var data-var='time'>14:04</var> PDT Resolved - Upstream partners report normal delivery times for outbound messaging. Sep <var data-var='date'> 7</var>, <var data-var='time'>12:19</var> PDT Update - We are continuing to monitor. Outbound message delays are still occurring. Sep <var data-var='date'> 7</var>, <var data-var='time'>10:09</var> PDT Monitoring - In some instances, an upstream provider is causing delays in message delivery. Some customers have reported message delays of up to 15 minutes. We are monitoring closely. Messages sent through Prompt are eventually getting delivered.

Message delivery delays from upstream providers

Jun <var data-var='date'>21</var>, <var data-var='time'>10:43</var> PDT Resolved - A patch for this issue has been released for all customers. Imports from CSV are now correctly importing data fields. Jun <var data-var='date'>21</var>, <var data-var='time'>08:57</var> PDT Identified - An issue has been identified with new CSV imports. Data fields are not being properly imported. Please avoid data imports via CSV while this issue is being investigated and fixed.

Issue with new CSV Imports

Jun <var data-var='date'>15</var>, <var data-var='time'>17:57</var> PDT Resolved - The backlog of provisioning issues are clearing. However, the carriers and upstream partners have informed us that there are several "manual" steps that are slowing down the provisioning process. We are closely monitoring the situation and working to expedite provisioning of new phone numbers where possible. It is unlikely, but possible, that new organizations provisioning for the first time may take a week or more to become fully operational on registered 10DLC. Jun <var data-var='date'>15</var>, <var data-var='time'>07:32</var> PDT Update - We are seeing some phone number assignments process today, albeit slowly. Some assignments have been processing in 30 minutes. There are still latent issues with assignments that were requested several days ago still "stuck" in Pending status at the carriers. We are in constant communication with our upstream partners on this issue. Thank you for your patience. Jun <var data-var='date'>14</var>, <var data-var='time'>07:45</var> PDT Update - Number provisioning is slow with our upstream providers. We continue to work with with the carriers to ensure that numbers can be provisioned in a normal time frame. Jun <var data-var='date'>13</var>, <var data-var='time'>13:36</var> PDT Monitoring - Our upstream messaging providers are experiencing delayed assignment of 10DLC numbers to messaging campaigns. The providers are working to resolve the issue. This is the same issue that was occurring last week. For existing 10DLC phone numbers, no impact is expected.

10DLC number assignment delayed

Jun <var data-var='date'>10</var>, <var data-var='time'>16:03</var> PDT Resolved - We are finally(!) seeing somewhat normal times to provision and activate new 10DLC numbers. It only took the carriers and our upstream providers 5 days to get it sorted. Thank you for your patience and understanding. Jun <var data-var='date'>10</var>, <var data-var='time'>08:12</var> PDT Update - There are still some delays in new number provisioning with our upstream carrier partners. We expect this to finally get this matter resolved today. Newly provisioned numbers are being cleared from the carrier backlog regularly, but there are still some outstanding issues here that we're tracking closely. Jun <var data-var='date'> 9</var>, <var data-var='time'>07:28</var> PDT Update - There are still some lingering issues with new some phone number purchases for SMS getting connectivity through Campaign Registry and upstream providers. These seem to be clearing slowly. We expect full resolution soon. Existing channels are not experiencing any issues. Jun <var data-var='date'> 8</var>, <var data-var='time'>14:55</var> PDT Update - Delays for provisioning new numbers are clearing up, but there are still some issues when provisioning new SMS and MMS enabled 10DLC numbers in the platform due to upstream carriers. We continue to monitor. Jun <var data-var='date'> 8</var>, <var data-var='time'>08:49</var> PDT Update - Issues with newly provisioned 10DLC SMS channels are still occurring with our upstream providers. There are no issues sending or receiving texts from previously provisioned phone numbers prior to Monday June 6. We will update when we hear progress from the carriers on this issue. Jun <var data-var='date'> 7</var>, <var data-var='time'>10:12</var> PDT Monitoring - Our upstream SMS and MMS provider is experiencing issues when provisioning new text phone numbers. Newly provisioned channels in Prompt may not become usable today as they work through this issue. We are in contact with the upstream providers and are closely monitoring the situation. The upstream provider is undergoing maintenance on this issue with expected delays in provisioning continuing through Tuesday, June 7 11:45pm. We are sorry for the inconvenience. Previously provisioned channels are all working as expected. Only channels provisioned today are experiencing these issues.

Delay in usability for newly provisioned texting channels caused by upstream provider issues

May <var data-var='date'>31</var>, <var data-var='time'>18:05</var> PDT Resolved - The incident has been resolved. A short term hiccup with services at AWS caused a problem. Normal service should now be restored for all customers. May <var data-var='date'>31</var>, <var data-var='time'>17:43</var> PDT Investigating - We are currently investigating an issue where a small number of customers are experiencing latency and/or an inability to log in.

Difficulty logging in reported for a small number of organizations

Apr <var data-var='date'> 4</var>, <var data-var='time'>07:00</var> PDT Resolved - An SSL security certificate expiration issue caused temporary issues for some customers. This was quickly resolved.

SSL Certificate Issue

Feb <var data-var='date'>26</var>, <var data-var='time'>11:52</var> PST Resolved - This incident has been resolved and normal operations have resumed for all customers. Thank you for your patience and understanding. Feb <var data-var='date'>26</var>, <var data-var='time'>11:10</var> PST Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'>26</var>, <var data-var='time'>11:10</var> PST Investigating - One of the Prompt.io servers is experiencing issues. A small subset of customers may be experiencing service unavailability. We are actively addressing the issue.

Some organizations may be experiencing service disruption

Jan <var data-var='date'>24</var>, <var data-var='time'>08:44</var> PST Resolved - Messaging delivery speeds seems to have returned to normal with our partners downstream. Jan <var data-var='date'>21</var>, <var data-var='time'>11:05</var> PST Monitoring - A messaging partner has informed of us delays and timeouts with increased transaction times in their messaging platform. They are working on a resolution and we will update once we receive feedback from their teams.

Message Delivery Delays

Jan <var data-var='date'>15</var>, <var data-var='time'>09:58</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'>15</var>, <var data-var='time'>09:56</var> PST Update - The upstream issues with delayed delivery from our messaging providers seem to have cleared. All messaging is operating normally now. Have a great weekend. Jan <var data-var='date'>14</var>, <var data-var='time'>14:04</var> PST Monitoring - Several upstream telephony providers are reporting delays in delivery and issues. See https://www.prompt.io/status-page for status from our various telephony partners. We will update you as we learn more information. Most have identified and deployed fixes, though we are still monitoring their completeness.

Upstream telephony issues

Dec <var data-var='date'>15</var>, <var data-var='time'>09:55</var> PST Resolved - This incident has been resolved. Dec <var data-var='date'>15</var>, <var data-var='time'>08:16</var> PST Investigating - We are currently investigating this issue.

Major outage at AWS affecting Prompt.io services (and tens of thousands of other sites worldwide).

Dec <var data-var='date'>15</var>, <var data-var='time'>09:55</var> PST Resolved - This incident has been resolved. Dec <var data-var='date'>15</var>, <var data-var='time'>08:14</var> PST Investigating - We are currently investigating this issue.

Instant App / Prompt Exchange links are experiencing issues.  We are investigating this and will update shortly.

Dec <var data-var='date'>15</var>, <var data-var='time'>09:54</var> PST Resolved - This incident has been resolved. Dec <var data-var='date'>15</var>, <var data-var='time'>05:34</var> PST Investigating - Investigating an incident affecting the ability to open all Instant Apps and Prompt Exchange. Texts that do not utilize instant apps or smart links are unaffected

Instant App Link Opening Issue

Dec <var data-var='date'>15</var>, <var data-var='time'>07:30</var> PST Resolved - AWS is experiencing a major outage that is affecting and impacting all Prompt.io customers. We are investigating and working on this to mitigate downtime.

Major outage at AWS affecting Prompt.io

Oct <var data-var='date'>22</var>, <var data-var='time'>11:32</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'>22</var>, <var data-var='time'>11:10</var> PDT Investigating - We are currently investigating this issue.

Experiencing degraded performance

Oct <var data-var='date'>13</var>, <var data-var='time'>18:54</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'>13</var>, <var data-var='time'>17:06</var> PDT Monitoring - We have restarted services. We will continue to monitor and have plans to help rectify the situation this evening. Oct <var data-var='date'>13</var>, <var data-var='time'>16:48</var> PDT Update - We are continuing to investigate this issue. Oct <var data-var='date'>13</var>, <var data-var='time'>16:35</var> PDT Investigating - We are investigating Oct <var data-var='date'>13</var>, <var data-var='time'>13:51</var> PDT Monitoring - We have brought the site back up and are operational. We will continue to monitor the situation and work to determine the root cause so we can get a fix implemented. Oct <var data-var='date'>13</var>, <var data-var='time'>13:17</var> PDT Update - We are restarting our site to restore availability Oct <var data-var='date'>13</var>, <var data-var='time'>13:05</var> PDT Update - We are continuing to investigate this issue. Oct <var data-var='date'>13</var>, <var data-var='time'>12:52</var> PDT Investigating - We are experiencing some performance issues. Investigating...

Intermittent performance issues

Oct <var data-var='date'>12</var>, <var data-var='time'>18:31</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'>12</var>, <var data-var='time'>16:46</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>12</var>, <var data-var='time'>16:22</var> PDT Investigating - We are currently investigating this issue. Oct <var data-var='date'>12</var>, <var data-var='time'>13:55</var> PDT Monitoring - Things are looking back to normal. We will continue to monitor Oct <var data-var='date'>12</var>, <var data-var='time'>13:42</var> PDT Investigating - We are looking into an issue where we are seeing degraded performance with some of our services.

Oct <var data-var='date'> 8</var>, <var data-var='time'>13:13</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'> 8</var>, <var data-var='time'>11:43</var> PDT Monitoring - We have rectified the issue and are monitoring. Oct <var data-var='date'> 8</var>, <var data-var='time'>11:08</var> PDT Investigating - We are experiencing some intermittent issues and working to resolve the problem.

Intermittent issue

Sep <var data-var='date'>17</var>, <var data-var='time'>14:52</var> PDT Resolved - Things are still looking normal. Moving this to resolved. Sep <var data-var='date'>17</var>, <var data-var='time'>13:22</var> PDT Monitoring - We have restarted services and the system is functioning normally. We will continue to monitor. Sep <var data-var='date'>17</var>, <var data-var='time'>13:08</var> PDT Update - We are continuing to investigate this issue. Sep <var data-var='date'>17</var>, <var data-var='time'>13:06</var> PDT Investigating - Our system is currently overloaded and not responsive when reading/writing data. We are restarting some of the services to try and remedy the issue.

Is Prompt.io down?

Prompt.io status is UP

Lastest published events

Degraded Performance of Smart Links

Wallet Card Invitation URLs Intermittently Unavailable

PULSE Portal Down for Maintenance

Prompt.io Services, Components and Regions

Recent Prompt.io events

Degraded Performance of Smart Links

Wallet Card Invitation URLs Intermittently Unavailable

PULSE Portal Down for Maintenance

Upstream messaging provider Issue for some accounts

Smart links sent via broadcast issues

Deliverability to T-Mobile experiencing issues.