THIS IS A SCHEDULED EVENT Aug <var data-var='date'>11</var>, <var data-var='time'>00:00</var> - <var data-var='time'>06:00</var> CEST Jul <var data-var='date'> 6</var>, <var data-var='time'>08:13</var> CEST Scheduled - Our engineers will be performing a scheduled maintenance on one of our data-center systems. This work is expected to impact the following services. With a downtime of approximately 30 minutes during the maintenance window. The affected data-center is linked to the Data Platform for the device activation process, GoLive, Tariff Change, Contract Renewal and the hosting contract overview. During the update, the device activation functions (Go Live, Tariff Change, Renewals, Cancellation) on DataPortal and REST API will not be possible. Also the hosting contract overview on Data Portal and REST API may not show all details. Furthermore, AEMP and mixed fleet importers will be stopped during the downtime and resume work afterwards.

Scheduled Infrastructure Maintenance

Jun <var data-var='date'>28</var>, <var data-var='time'>06:00</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>28</var>, <var data-var='time'>00:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>22</var>, <var data-var='time'>13:30</var> CEST Scheduled - Our engineers will be performing a scheduled maintenance on one of our data-center systems. This work is expected to impact the following services. With a downtime of approximately 240 minutes during the maintenance window. The affected data-center is linked to the Data Platform for the device activation process, GoLive, Tariff Change, Contract Renewal and the hosting contract overview. During the update, the device activation functions (Go Live, Tariff Change, Renewals, Cancellation) on DataPortal and REST API will not be possible. Also the hosting contract overview on Data Portal and REST API may not show all details. Furthermore, AEMP and mixed fleet importers will be stopped during the downtime and resume work afterwards.

Jun <var data-var='date'>19</var>, <var data-var='time'>20:00</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>19</var>, <var data-var='time'>18:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 3</var>, <var data-var='time'>15:22</var> CEST Scheduled - Our engineers will be performing system maintenance on Friday afternoon that will lead to a short service interruption between 18:00 and 20:00 PM. This work is expected to impact our services.

Scheduled infrastructure maintenance

Jun <var data-var='date'> 7</var>, <var data-var='time'>06:00</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 7</var>, <var data-var='time'>00:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 1</var>, <var data-var='time'>15:38</var> CEST Scheduled - Our engineers will be performing a scheduled maintenance on one of our data-center systems. This work is expected to impact the following services. With a downtime of approximately 180 minutes during the maintenance window. The affected data-center is linked to the Data Platform for the device activation process, GoLive, Tariff Change, Contract Renewal and the hosting contract overview. During the update, the device activation functions (Go Live, Tariff Change, Renewals, Cancellation) on DataPortal and REST API will not be possible. Also the hosting contract overview on Data Portal and REST API may not show all details. Furthermore, AEMP and mixed fleet importers will be stopped during the downtime and resume work afterwards.

May <var data-var='date'>31</var>, <var data-var='time'>06:00</var> CEST Completed - The scheduled maintenance has been completed. May <var data-var='date'>31</var>, <var data-var='time'>00:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>18</var>, <var data-var='time'>12:27</var> CEST Scheduled - Our engineers will be performing a scheduled maintenance on one of our data-center systems. This work is expected to impact the following services. With a downtime of approximately 180 minutes during the maintenance window. The affected data-center is linked to the Data Platform for the device activation process, GoLive, Tariff Change, Contract Renewal and the hosting contract overview. During the update, the device activation functions (Go Live, Tariff Change, Renewals, Cancellation) on DataPortal and REST API will not be possible. Also the hosting contract overview on Data Portal and REST API may not show all details. Furthermore, AEMP and mixed fleet importers will be stopped during the downtime and resume work afterwards.

Apr <var data-var='date'>19</var>, <var data-var='time'>06:00</var> CEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>19</var>, <var data-var='time'>00:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 7</var>, <var data-var='time'>09:35</var> CEST Scheduled - Our engineers will be performing a scheduled maintenance on one of our data-center systems. This work is expected to impact the following services. With a downtime of approximately 120 minutes during the maintenance window. The affected data-center is linked to the Data Platform for the device activation process, GoLive, Tariff Change, Contract Renewal and the hosting contract overview. During the update, the device activation functions (Go Live, Tariff Change, Renewals, Cancellation) on DataPortal and REST API will not be possible. Also the hosting contract overview on Data Portal and REST API may not show all details. Furthermore, AEMP and mixed fleet importers will be stopped during the downtime and resume work afterwards.

Apr <var data-var='date'>16</var>, <var data-var='time'>15:30</var> CEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>16</var>, <var data-var='time'>14:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>31</var>, <var data-var='time'>15:29</var> CEST Scheduled - Our engineers will be performing a scheduled maintenance on one of our datacenter systems. This work is expected to impact the following services. With a downtime of approximately 120 minutes during the maintenance window. During the update, the device activation functions (Go Live, Tariff Change, Renewals, Cancellation) on DataPortal and REST API may not be possible. Also the hosting contract overview on Data Portal and REST API may not show all details. Furthermore, AEMP and mixed fleet importers will be stopped during the downtime and resume work afterwards.

Apr <var data-var='date'>15</var>, <var data-var='time'>06:00</var> CEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>15</var>, <var data-var='time'>00:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>30</var>, <var data-var='time'>13:52</var> CEST Scheduled - Our engineers will be performing a scheduled maintenance on one of our data-center systems. This work is expected to impact the following services. With a downtime of approximately 60 minutes during the maintenance window. The affected data-center is linked to the Data Platform for the device activation process, GoLive, Tariff Change, Contract Renewal and the hosting contract overview. During the update, the device activation functions (Go Live, Tariff Change, Renewals, Cancellation) on DataPortal and REST API will not be possible. Also the hosting contract overview on Data Portal and REST API may not show all details. Furthermore, AEMP and mixed fleet importers will be stopped during the downtime and resume work afterwards.

Apr <var data-var='date'>10</var>, <var data-var='time'>13:36</var> CEST Completed - The scheduled maintenance on our ERP system has been successfully completed. Key Information: - Device Activations: All functions (Go Live, tariff changes, renewals, and cancellations) are now fully available again via the DataPortal and REST API. - Contract Overview: The hosting contract overview in the DataPortal and REST API is back to normal operation. Thank you for your patience and understanding during this maintenance window. All systems are fully functional. Apr <var data-var='date'> 9</var>, <var data-var='time'>15:30</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>17</var>, <var data-var='time'>14:16</var> CET Scheduled - We will perform major maintenance on our ERP system. This system is connected to the DataPlatform and supports several customer-facing processes, including device activation, Go Live, tariff changes, contract renewals, and the hosting contract overview. During the maintenance window, device activation functions (Go Live, tariff changes, renewals, and cancellations) will not be available via the DataPortal or the REST API. In addition, the hosting contract overview in the DataPortal and REST API may temporarily display incomplete information. Please take this potential impact into account when planning your processes during the maintenance period. Due to external support availability, it is unfortunately not possible to schedule the maintenance during a weekend. Therefore, we have selected weekdays when activation activity is typically lower and a time slot during the week following the Easter holidays. We apologize for any inconvenience this may cause and appreciate your understanding.

Maintenance of the device activation process and contract overview

Apr <var data-var='date'> 8</var>, <var data-var='time'>12:00</var> CEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 8</var>, <var data-var='time'>11:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 8</var>, <var data-var='time'>10:51</var> CEST Scheduled - Our engineers will be performing a scheduled maintenance on one of our data-center systems. This work is expected to impact the following services. With a downtime of approximately 30 minutes during the maintenance window. The affected data-center is linked to the Data Platform for the device activation process, GoLive, Tariff Change, Contract Renewal and the hosting contract overview. During the update, the device activation functions (Go Live, Tariff Change, Renewals, Cancellation) on DataPortal and REST API will not be possible. Also the hosting contract overview on Data Portal and REST API may not show all details. Furthermore, AEMP and mixed fleet importers will be stopped during the downtime and resume work afterwards.

Mar <var data-var='date'>13</var>, <var data-var='time'>06:00</var> CET Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>13</var>, <var data-var='time'>00:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 6</var>, <var data-var='time'>09:30</var> CET Scheduled - Our engineers will be performing a scheduled maintenance on one of our data-center systems. This work is expected to impact the following services. With a downtime of approximately 120 minutes during the maintenance window. The affected data-center is linked to the Data Platform for the device activation process, GoLive, Tariff Change, Contract Renewal and the hosting contract overview. During the update, the device activation functions (Go Live, Tariff Change, Renewals, Cancellation) on DataPortal and REST API will not be possible. Also the hosting contract overview on Data Portal and REST API may not show all details. Furthermore, AEMP and mixed fleet importers will be stopped during the downtime and resume work afterwards.

Feb <var data-var='date'>17</var>, <var data-var='time'>20:00</var> CET Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>17</var>, <var data-var='time'>18:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>10</var>, <var data-var='time'>13:33</var> CET Scheduled - Our engineers will be performing a scheduled maintenance on our datacenter systems. This work is not expected to impact our services, unless some unforeseeable problems occur during the maintenance.

Scheduled infrastructure maintenance, no impact

Feb <var data-var='date'>12</var>, <var data-var='time'>15:16</var> CET Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>12</var>, <var data-var='time'>15:15</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>12</var>, <var data-var='time'>15:01</var> CET Scheduled - REST API Version Change - Version 22.7.0 is discontinued - Version 23.2.0 is introduced With the deployment scheduled during the maintenance time, our REST API will undergo a version change. New Version: 23.2.0 is already active Previous Version: 22.7.0 is now deprecated and will be removed after July 2023 Discontinued Version: 22.7.0 will be removed with this Maintenance Please refer to https://docs.proemion.com/api/ and https://docs.proemion.com/api/#2023-02-01 for details on the endpoints affected from change, deprecation and removal. It is strongly recommended to adjust your REST API client implementations to use versioned endpoint URLs and to update to the latest version of our REST API. Affected endpoints: - All versions of PUT /assignments/:id/title. (Deprecated) - All versions of PUT /assignments/:id/description. (Deprecated) - All versions of PUT /assignments/:id/externalKey. (Deprecated) - All versions of PUT /assignments/:id/timerange. (Deprecated) - All versions of PUT /assignments/:id/machines. (Deprecated) - All versions of PUT /assignments/:id/signals. (Deprecated) - All versions of GET /clmConfigurations prior to 25.7.0. (Deprecated) - All versions of GET /clmConfigurations/:id (Deprecated) - All versions of GET /models/:id. (Deprecated) - All unchanged endpoints will also work when called with the versioned URL. About to be removed endpoints: - All versions of POST /organizationUnits prior to 25.2.0. - All versions of GET /machinesLifecycle/provisionings/models prior to 25.2.0. All unchanged endpoints will also work when called with the versioned URL.

REST API Version Change - Version 25.7.0 is discontinued - Version 26.2.0 is introduced

Feb <var data-var='date'>10</var>, <var data-var='time'>12:54</var> CET Resolved - Statuspage has disabled System Metrics indefinitely and as such they have been removed from our page. If Statuspage enables them in the future, we will show them again. Feb <var data-var='date'> 5</var>, <var data-var='time'>15:19</var> CET Update - Issue is still ongoing. Statuspage System Metrics remain disabled. Statuspage will provide further updates by early next week. Feb <var data-var='date'> 4</var>, <var data-var='time'>10:01</var> CET Monitoring - Issue is still ongoing. Statuspage System Metrics remain disabled. We will continue to monitor the incident while Statuspage continues working on a permanent fix. Feb <var data-var='date'> 3</var>, <var data-var='time'>09:11</var> CET Identified - Statuspage has identified an issue affecting Statuspage System Metrics charts and for the time has disabled the System Metrics functionality. Feb <var data-var='date'> 2</var>, <var data-var='time'>16:39</var> CET Monitoring - We have created new Statuspage API keys and updated our integrations and system metrics are now showing correctly in our statuspage. We will continue to monitor the incident while Statuspage continues working on a permanent fix. Feb <var data-var='date'> 2</var>, <var data-var='time'>13:25</var> CET Identified - Accessing Statuspage via the API is failing currently which is causing system metrics not to be updated. We are monitoring the issue currently while Statuspage is actively working on the fix.

Statuspage API Access Issues

Feb <var data-var='date'> 1</var>, <var data-var='time'>01:00</var> CET Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 1</var>, <var data-var='time'>00:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>18</var>, <var data-var='time'>06:43</var> CET Scheduled - This maintenance announces a remarkable behavior change for DataPlatform. Find the details below: Starting February 1st, 2026, contractual case limits will be applied to Remote Machine Tunnel usage. In the past, these limits have not been enforced by the Proemion DataPlatform. This update ensures consistent and transparent handling, aligned with other features of our system. A new session that would exceed the contractual case limit will be blocked by the DataPlatform. We are making this change to ensure the efficient and equitable use of resources across all customers. What is a Remote Machine Tunnel case? A new tunnel initiated without an active case creates a new Remote Machine Tunnel case. An Remote Machine Tunnel case remains active for a defined window (standard: 4 hours). All tunnel starts within this window are counted as the same case. What is changing? A new tunnel session that would exceed the contractual case limit will be blocked by the DataPlatform. How will usage be counted? Remote Machine Tunnel cases will be applied according to your existing contracts: Machine hosting contract (if applicable): Remote Machine Tunnel cases count against the case limit of hosting contract assigned to the machine. Fleet Diagnostics Package: If a machine individual case limit is not available or has already been reached, the Remote Machine Tunnel case counts toward your Fleet Diagnostics Package limit. Our documentation (https://docs.proemion.com/docs/dataportal/diagnostic_cases) describes how you can view the available and already used cases. In order to ensure a smooth transition, Proemion has checked for possible limit violations in the past and will contact customers who show a continuous overuse to adjust their hosting contracts so that the enforcement does not block their usual usage. Please check if your machines would be affected and get in contact with your account manager as soon as possible to ensure the changes get effective before February 2026 in order to not block your machines for Remote Machine Tunnel cases due to the case limits.

BEHAVIOUR CHANGE - Remote Machine Tunnel case limitation from February 1st, 2026

Dec <var data-var='date'>23</var>, <var data-var='time'>13:00</var> CET Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>23</var>, <var data-var='time'>12:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>22</var>, <var data-var='time'>15:19</var> CET Scheduled - Our engineers will be performing a scheduled maintenance on one of our data-center systems. This work is expected to impact the following services. With a downtime of approximately 240 minutes during the maintenance window. The affected data-center is linked to the Data Platform for the device activation process, GoLive, Tariff Change, Contract Renewal and the hosting contract overview. During the update, the device activation functions (Go Live, Tariff Change, Renewals, Cancellation) on DataPortal and REST API will not be possible. Also the hosting contract overview on Data Portal and REST API may not show all details. Furthermore, AEMP and mixed fleet importers will be stopped during the downtime and resume work afterwards.

Nov <var data-var='date'>23</var>, <var data-var='time'>11:00</var> CET Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>23</var>, <var data-var='time'>10:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>21</var>, <var data-var='time'>11:33</var> CET Scheduled - We will perform maintenance to our ERP system. This system is linked to the Data Platform for the device activation process, GoLive, Tariff Change, Contract Renewal and the hosting contract overview. During the update, the device activation functions (Go Live, Tariff Change, Renewals, Cancellation) on DataPortal and REST API will not be possible. Also the hosting contract overview on Data Portal and REST API may not show all details.

Nov <var data-var='date'>11</var>, <var data-var='time'>06:00</var> CET Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>11</var>, <var data-var='time'>03:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>30</var>, <var data-var='time'>15:51</var> CET Scheduled - Our engineers will be performing a scheduled maintenance on one of our data-center systems. This work is expected to impact the following services. With a downtime of approximately 30 minutes during the maintenance window. The affected data-center is linked to the Data Platform for the device activation process, GoLive, Tariff Change, Contract Renewal and the hosting contract overview. During the update, the device activation functions (Go Live, Tariff Change, Renewals, Cancellation) on DataPortal and REST API will not be possible. Also the hosting contract overview on Data Portal and REST API may not show all details. Furthermore, AEMP and mixed fleet importers will be stopped during the downtime and resume work afterwards.

Nov <var data-var='date'> 5</var>, <var data-var='time'>16:30</var> CET Resolved - This incident has been resolved. Nov <var data-var='date'> 5</var>, <var data-var='time'>13:14</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'> 5</var>, <var data-var='time'>10:11</var> CET Investigating - We are experiencing a local outage of the system linked to DataPlatform that serves for device activation processes like GoLive, Tariff Change, Contract Renewal and the hosting contract overview. The device activation functions (Go Live, Tariff Change, Renewals, Cancellation) on DataPortal and REST API are currently not possible. Also the hosting contract overview on Data Portal and REST API may not show all details. Our engineers are working on restoring the functionality.

Device Activation Functions not available

Oct <var data-var='date'>30</var>, <var data-var='time'>15:52</var> CET Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>30</var>, <var data-var='time'>15:48</var> CET Scheduled - REST API Version Change - Version 25.2.0 is discontinued - Version 25.7.0 is introduced With the deployment scheduled during the maintenance time, our REST API will undergo a version change. New Version: 25.7.0 is already active Previous Version: 25.2.0 is now deprecated and will be removed after February 2026 Discontinued Version: 24.7.0 will be removed with this Maintenance Please refer to https://docs.proemion.com/api/ and https://docs.proemion.com/api/#2023-02-01 for details on the endpoints affected from change, deprecation and removal. It is strongly recommended to adjust your REST API client implementations to use versioned endpoint URLs and to update to the latest version of our REST API. Affected endpoints: - https://docs.proemion.com/api/#api-Organization_Units-postOrganizationUnits (All versions of POST /organizationUnits prior to 25.2.0. (Deprecated)) - https://docs.proemion.com/api/#api-Machine_Lifecycle-getMachinesLifecycleProvisioningsModels (All versions of GET /machinesLifecycle/provisionings/models prior to 25.2.0. (Deprecated)) All unchanged endpoints will also work when called with the versioned URL.

REST API Version Change - Version 25.2.0 is discontinued - Version 25.7.0 is introduced

Sep <var data-var='date'>12</var>, <var data-var='time'>10:15</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'>12</var>, <var data-var='time'>09:35</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>12</var>, <var data-var='time'>08:32</var> CEST Identified - Root cause identified. Our engineers are working on fixing it. Sep <var data-var='date'>12</var>, <var data-var='time'>04:00</var> CEST Investigating - The services importing data from 3rd party platforms including AEMP imports are down, we are investigating the root cause.

Data Imports from 3rd party platforms are down

Sep <var data-var='date'> 7</var>, <var data-var='time'>06:00</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 7</var>, <var data-var='time'>00:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>18</var>, <var data-var='time'>11:12</var> CEST Scheduled - Our engineers will be performing a scheduled maintenance on one of our data-center systems. This work is expected to impact the following services. With a downtime of approximately 180 minutes during the maintenance window. The affected data-center is linked to the Data Platform for the device activation process, GoLive, Tariff Change, Contract Renewal and the hosting contract overview. During the update, the device activation functions (Go Live, Tariff Change, Renewals, Cancellation) on DataPortal and REST API will not be possible. Also the hosting contract overview on Data Portal and REST API may not show all details. Furthermore, AEMP and mixed fleet importers will be stopped during the downtime and resume work afterwards.

Sep <var data-var='date'> 4</var>, <var data-var='time'>12:00</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 4</var>, <var data-var='time'>10:30</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 4</var>, <var data-var='time'>07:46</var> CEST Scheduled - Our engineers will be performing a scheduled maintenance on our data center systems. This work will lead that in this time, we can not import AEMP data from OEMs.

Aug <var data-var='date'> 5</var>, <var data-var='time'>06:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 5</var>, <var data-var='time'>00:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>22</var>, <var data-var='time'>18:03</var> CEST Scheduled - Our engineers will be performing a scheduled maintenance on one of our data-center systems. This work is expected to impact the following services. With a downtime of approximately 30 minutes during the maintenance window. The affected data-center is linked to the Data Platform for the device activation process, GoLive, Tariff Change, Contract Renewal and the hosting contract overview. During the update, the device activation functions (Go Live, Tariff Change, Renewals, Cancellation) on DataPortal and REST API will not be possible. Also the hosting contract overview on Data Portal and REST API may not show all details. Furthermore, AEMP and mixed fleet importers will be stopped during the downtime and resume work afterwards.

Jul <var data-var='date'>15</var>, <var data-var='time'>01:15</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>15</var>, <var data-var='time'>01:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>15</var>, <var data-var='time'>15:40</var> CEST Update - Maintenance date changed to July 1st, 2025 to allow customer adoption of Fleet Diagnostics Package. Apr <var data-var='date'>23</var>, <var data-var='time'>22:20</var> CEST Update - Maintenance date changed to June 1st, 2025 to allow customer adoption of Fleet Diagnostics Package. Mar <var data-var='date'> 5</var>, <var data-var='time'>16:41</var> CET Update - Maintenance date changed to May 1st, 2025 Feb <var data-var='date'>17</var>, <var data-var='time'>13:45</var> CET Update - description was updated Feb <var data-var='date'>17</var>, <var data-var='time'>09:55</var> CET Scheduled - This maintenance announces a remarkable behavior change for DataPlatform. Find the details below: The tariffs of the hosting contracts for our CANlink mobile communication units usually include a certain amount of RealTime Cases. A RealTime Case is started with a new RealTime Session and includes all consecutive RealTime Sessions within the next 4 hours. Any new session after the 4 hour window will start a new RealTime Case. In the past, these limits have not been enforced by the Proemion DataPlatform. This will be changed soon. Starting from May 2025, any new session that would exceed the RealTime Case limit will be blocked by the DataPlatform. Depending on the RealTime Client software (e.g. Remote Service Tool, PLUS+1 Service Tool) the user will be shown an error message that indicates the session limit being exceeded. We are making this change to ensure the efficient and equitable use of resources across all customers. You can find the details of the hosting contracts and the active tariffs for the machines and communication units on the Contract Overview on DataPortal. Select the right communication unit or machine and open the Contract Details. The Contract Details view shows the number of RealTime cases of the current month and the contract's limit. In order to ensure a smooth transition, Proemion has checked for possible limit violations in the past and will contact customers who show a continuous overuse to adjust their hosting contracts so that the enforcement does not block their usual usage. There are several options available to mitigate the situation and to make RealTime service available in the amount required for your business cases. A) If some machines of your fleet are affected: Change the tariff for the affected machines to a tariff including the required amount of RealTime cases. B) If nearly all machines of your fleet are affected: Change the tariff for all machines of the fleet to a tariff including the required amount of RealTime cases. In case a matching tariff does not exist for your organization, your account manager can assist you in designing a tariff tailored to your business needs. Please check if your machines would be affected and get in contact with your account manager as soon as possible to ensure the changes get effective before May 2025 in order to not block your machines for RealTime diagnostics due to the case limits.

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